Director, customer support services job description

The world is a dangerous place. Security Central makes Colorado homes and businesses safer via our electronic security systems, fire alarm systems, and monitoring services. But more importantly, we exist to positively impact people’s lives. In short, we work hard every day to make the world not only a safer place, but a BETTER place! We only hire team members who share this same passion and purpose.

We are a family of believers. We believe in serving people. We believe in helping our community. We find deep satisfaction in serving people well and giving them the freedom to enjoy life without worrying about the safety and security of their homes and/or businesses.
Our Vision:
We will make the world a better place by positively impacting people’s lives in four specific areas of impact:

Our Employees – We strive to see our employees thrive, both personally and professionally.
Our Customers – We serve to hear our customers rave about the C.A.R.E. they feel from Security Central.
Our Communities – We work to build communities that flourish in safety and security.
Our World – We give to help the world believe in Hope and Love by sharing our time, talents, and treasure with others.
Our Values:
We summarize our character and commitments in our C.A.R.E. Pledge which embodies our core values. We pledge to do the following each and every day:
C – Care for our customers’ personal safety and peace of mind.
A – Answer calls and alarms quickly.
R – Reflect Godly character in all that we do.
E – Earn a fair profit to fuel our positive impact on people’s lives.
Our Culture:
Are you passionate about helping and serving people? Do you value variety and independence in your work? Do you want to want to make a positive impact on people's lives every day? Then you will love being part of the Security Central team.
We serve others before ourselves. We don’t complain; instead, we find ways to solve problems and help customers and coworkers. We don’t limit our actives to our defined “duties;” instead, we do whatever it takes to deliver what the customer needs. And we don’t quit until the job is done and the customer is 100% satisfied. Therefore, we only employ people with those same character values and attitude.
Security Central is a drug-free work place and a place of high standards. We perform pre-employment drug screenings as well as on-going random drug screenings. We also perform background checks to comply with licensing regulations, insurance requirements, and industry standards.
If our culture describes you AND you love working REALLY hard, then read on…
Our Work:
Security Central’s Quick-C.A.R.E. Support Specialists help customers enjoy greater personal safety and peace of mind by responding quickly to customer calls and needs. The primary role of our Quick-C.A.R.E. Center is to handle incoming customer service calls and alarm signals that indicate a potential problem with clients’ systems. The Quick-C.A.R.E. call center is a fast-paced, high-performance, professional environment that gets a bit crazy and stressful, but we work together as a tight-knit team to C.A.R.E. for our customers’ safety and security needs. We run multiple shifts starting at 6:30 am and ending at 7:00 pm. Therefore, we need people who are flexible and can work different shift times.
Each day is different, but a typical daily shift will include answering many customer-service calls, making many outbound calls to advise customers of system events, updating customer data in our software system, and working on other projects/tasks between calls. Our Quick-C.A.R.E. team is expected to act as professional ambassadors of the company by always projecting an image of professionalism, courtesy, integrity, expertise, and C.A.R.E. Success will be determined primarily by a loving attitude and an ability to work quickly, accurately, and independently.
No prior alarm support experience is needed. However, you must have the personal characteristics that we require such as a POSITIVE ATTITUDE, a strong work ethic, high commitment/reliability, excellent verbal communication skills, high attentiveness to detail, self-driven ambition, and a deep desire to serve others. Did we mention a POSITIVE ATTITUDE?! If you like to gossip, whine, and/or complain without proactively providing suggested solutions, please DO NOT APPLY.
Our Requirements:
Successful Security Central Quick-C.A.R.E. Support Specialists exhibit the following personal characteristics: honesty, integrity, dependability, confidentiality, loyalty, a strong work ethic, ability to handle fast-paced workload, persistence and tenacity, a desire to help and serve others, good listening skills, good communication skills, attention to detail, a team attitude, and a personal drive to excel in their career.
Our Benefits :
Security Central offers a competitive compensation plan with base salary + bonuses. Expected first-year earnings should be $40K+. We also offer company-subsidized health and dental insurance for employees including a contribution toward dependent coverage, a qualified retirement plan funded 100% by the company plus a 401k option, and a cafeteria plan for pre-tax payment of medical and child-care related expenses. We expect a lot from our employees, but in return, we provide a lot as well.
Company DescriptionSecurity Central has been positively impacting Colorado lives since 1969. We are a family-owned business based in the Denver metro area. We get up each day to bring light to a dark world. As a security and safety services provider, WHAT we do may be similar to our national competitors, but HOW we do it is completely different. The difference?... We C.A.R.E. We are committed to making the world a better place by positively impacting our employees, our customers, our community, and the world through our C.A.R.E. values and our Million Dollar Impact Initiative. Visit www.securitycentralinc.com to learn more.

The National New Accounts Service Professional serves as a subject matter expert and point of contact via inbound calls for *** branch personnel in regards to client onboarding and account maintenance. The New Account Service Professional will field questions related to, but not limited to document processing (status of documents, review, and document updates) and general account maintenance including account opening, navigation and modification. Additionally, New Account Service Professional will be versed in procedures and policies to ensure that accounts are compliant to the USA Patriot Act.
Responsibilities:
Engage internal clients via both inbound and outbound phone calls
Act as initial and ongoing support during account opening and lifecycle of account
Providing world-class service to internal clients
Build relationships with internal clients while providing solutions that adhere to internal policies and procedures
Address issues promptly and effectively
Ability to maintain success in an evolving environment
Skills Required:
Must be willing to work in an environment that requires 100% phone-based internal client interaction
Strong phone-based and written communication skills with individuals at all levels, internally and externally.
Exude confidence with internal clients when providing solutions
Exceptional critical thinking skills
Problem solving, personal accountability, ownership, and professionalism
Ability to learn quickly and apply knowledge
Apply concepts to real life situations
Teamwork as well as ability to work well individually
Proficient in MS Office tools including Outlook, Excel, Word, and PowerPoint

Skills Desired:
College degree preferred
Possess general knowledge of financial markets
Customer Service experience preferred.
Company DescriptionTailored Management is a national premium recruiting firm; dedicated to developing strong relationships with both clients and career seekers. Our President says, “The people business is personal.” This simple but profound phrase shapes the thinking that has made Tailored Management into a major national force in the recruiting industry. We believe to our core in finding the perfectly tailored candidate for each role we fill - each and every time.

Home Sweet Home provides in home services to executives being relocated by their companies throughout the United States and in several overseas countries. The company has doubled in size over the past few years and we are looking for several people interested in joining our growing business.

The successful candidate will undergo 8-12 weeks of training before transitioning into the Customer Service Support role. The training enables the new hire to learn our systems, familiarize themselves with our customers, get a full understanding of our service products and become comfortable with our nationwide network of contractors and employees.
The Customer Service Support is a primarily email/computer focused role:
- Entering orders
- Sending introductory emails to clients
- Following up with clients via emails
- Consolidating billing information to hand off to the invoicing team
- Providing support to the Customer Service Coordinator
- Communicating with our partners at the Moving companies
- Handle service issues that arise

The successful candidate must have:
- Customer service skills
- Problem solving skills
- Empathy
- Computer skills
- Ability to work in a fast paced environment
- Ability to work closely with co-workers

College graduate preferred
Familiarity with Google documents, Google Drive, Google Calendar and Microsoft Office a plus
Company DescriptionHome Sweet Home is a professional organizing service that assists families and individuals who are being relocated by their companies. We provide in-home services before and after the physical move to improve the experience for those relocating and help save their companies money.

We promote from within (which is why we are looking for new team members), provide refreshments in the office, have company provided lunches during the summer months and have offered both mid-year and end-of-year bonuses for the past 5 years.