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Director, customer support services skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Sally Hiott B.S. MBA, DBA,

Andrew Gilliam

Director, customer support services example skills

Below we've compiled a list of the most critical director, customer support services skills. We ranked the top skills for directors, customer support services based on the percentage of resumes they appeared on. For example, 28.8% of director, customer support services resumes contained sales support as a skill. Continue reading to find out what skills a director, customer support services needs to be successful in the workplace.

15 director, customer support services skills for your resume and career

1. Sales Support

Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.

Here's how directors, customer support services use sales support:

Provided sales support, resulting in 75% of new deals closed with corporate expectation of 50%.

2. Customer Support

Here's how directors, customer support services use customer support:

Implemented a new customer support organization dedicated to providing enterprise level, global support at a world-class level.
Coordinated customer support call center, training and documentation activities for hardware/software development firm.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how directors, customer support services use data entry:

Gather, scan, process & create data entry information into various systems.
Performed data entry, searched missing information and confirmed POD's.

4. Cash Handling

Here's how directors, customer support services use cash handling:

Network based computer data entry, open/close operations and open/close cash handling, property management through storage facility rentals and assistance.
Operated register and demonstrated cash handling procedures including cashier accountability and deposit control.

5. Inbound Calls

Here's how directors, customer support services use inbound calls:

Answered inbound calls and transfer appropriately.
Received inbound calls providing assistance in planning, and finalizing, customized Royal Caribbean International and Celebrity Cruise Line vacation packages.

6. Customer Inquiries

Here's how directors, customer support services use customer inquiries:

Personalized documentation and response to customer inquiries.
Supported logistics, archiving, fraud, data compilation, card returns, customer inquiries, and facilities.

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7. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how directors, customer support services use outbound calls:

Managed customers' database accounts, performed customer verification and processed applications, orders and requests while answering inbound/outbound calls.
Balanced time between inbound and initiating outbound calls while maintaining customer service level requirements, including availability to customers.

8. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how directors, customer support services use windows:

Network printer setup and administration, various versions of Windows supported VPN, SMS, and SECURID SUPPORT.
Provided joint communication capabilities to remote command centers via satellite and radio communications utilizing Cisco network and Windows server platforms

9. Problem Resolution

A problem resolution refers to how a person identifies the problem, determining its cause, creating a reasonable solution, and implementing a conclusion. With the help of a client specialist, it is easier to handle such a situation. Problem resolution plays a vital role in helping resolve problems efficiently and effectively.

Here's how directors, customer support services use problem resolution:

Assisted in coaching, mentoring and problem resolution.
Led and managed problem resolutions for network incidents in coordination with engineering, partners, and third-party vendors.

10. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how directors, customer support services use customer care:

Developed and established Customer Care Organization processes and procedures and talent acquisition of key roles.
Direct Customer Care Managers as one point of contact for customer issues.

11. Customer Satisfaction

Here's how directors, customer support services use customer satisfaction:

Elevated customer satisfaction by contacting customers to identify causes for late delivery and assisting customers with data inconsistency.
Designed, implemented, maintained, and enforced policies and procedures to ensure customer satisfaction and high availability.

12. Purchase Orders

Here's how directors, customer support services use purchase orders:

Processed and closed purchase orders.
Order management and order pursuit Assists customers with inquires and information about purchase orders, product specifications/compatibility and pricing and availability.

13. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how directors, customer support services use order entry:

Managed incoming and outgoing information: Order entry process, specifications/information to scheduling and shipping, order profile information.
Streamlined order entry system and improved accuracy of documentation, reducing shipping and order entry errors.

14. Computer System

Here's how directors, customer support services use computer system:

Assist reservation agents by directing them where to find information in computer system to answer questions of customers.
Analyzed problems with computer systems, including troubleshooting hardware and software.

15. Customer Accounts

Here's how directors, customer support services use customer accounts:

Documented detailed information on customer accounts while adhering to Hyundai and federal district court legal standards in written and oral communication.
Reviewed customer accounts by utilizing complex internet and software platforms while maintaining a high level of professionalism and customer service.

5 Director, Customer Support Services resume examples

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What skills help Directors, Customer Support Services find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What director, customer support services skills would you recommend for someone trying to advance their career?

Sally Hiott B.S. MBA, DBA

Assistant Professor of Marketing, Charleston Southern University

To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.

What type of skills will young director, customer support serviceses need?

Andrew Gilliam

Customer Experience innovator and change agent,, Informa Tech

Technical degree programs often fail to emphasize the importance of interpersonal skills and business acumen. Technical skills are impressive and essential, but they're meaningless without a business purpose and user acceptance. Mastery of communication, teamwork, and empathy are more useful and broadly applicable than a working knowledge of the OSI model. Regardless of your position, always strive to understand how your work impacts internal and external customers and creates value for shareholders.

Do you want to know more?

List of director, customer support services skills to add to your resume

The most important skills for a director, customer support services resume and required skills for a director, customer support services to have include:

Sales Support
Customer Support
Data Entry
Cash Handling
Inbound Calls
Customer Inquiries
Outbound Calls
Windows
Problem Resolution
Customer Care
Customer Satisfaction
Purchase Orders
Order Entry
Computer System
Customer Accounts
Customer Complaints

Customer Orders
Customer Calls
Product Knowledge
POS
Sales Orders
Credit Card
Telephone Calls
Order Processing
Customer Interaction
Phone Support
Technical Issues
Administrative Tasks
Service Calls
Quality Customer Service
Sales Reps
Customer Relations

RMA
Billing Issues
Medicare
Sales Floor
Customer Issues
Account Maintenance
Clerical Support
Inventory Control
AS400
Customer Problems
PowerPoint
Telephone Inquiries
Customer Retention
Apple
QuickBooks
FedEx

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Director, Customer Support Services Skills

Updated January 8, 2025

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