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Job outlook for directors, customer support services in the United States
Director, customer support services job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected director, customer support services job growth rate is -4% from 2018-2028.
About -105,300 new jobs for directors, customer support services are projected over the next decade.
Director, customer support services salaries have increased 11% for directors, customer support services in the last 5 years.
There are over 154,407 directors, customer support services currently employed in the United States.
There are 296,739 active director, customer support services job openings in the US.
The average director, customer support services salary is $33,902.
Are director, customer support services jobs in demand?
Director, customer support services job and salary trends over time
Director, customer support services jobs over time
Director, customer support services job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 154,407 | 0.05% |
| 2020 | 156,965 | 0.05% |
| 2019 | 161,729 | 0.05% |
| 2018 | 159,079 | 0.05% |
| 2017 | 153,339 | 0.05% |
Average director, customer support services salary over time
Director, customer support services salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $33,902 | $16.30 | +3.2% |
| 2025 | $32,842 | $15.79 | +2.8% |
| 2024 | $31,934 | $15.35 | +2.6% |
| 2023 | $31,120 | $14.96 | +1.8% |
| 2022 | $30,562 | $14.69 | +1.8% |
Director, customer support services jobs by state
Most common states for directors, customer support services
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Vermont | 623,657 | 421 | 68% |
| 2 | New Hampshire | 1,342,795 | 798 | 59% |
| 3 | South Dakota | 869,666 | 496 | 57% |
| 4 | District of Columbia | 693,972 | 382 | 55% |
| 5 | Maine | 1,335,907 | 673 | 50% |
| 6 | South Carolina | 5,024,369 | 2,468 | 49% |
| 7 | Delaware | 961,939 | 465 | 48% |
| 8 | Alabama | 4,874,747 | 2,108 | 43% |
| 9 | Nebraska | 1,920,076 | 819 | 43% |
| 10 | West Virginia | 1,815,857 | 760 | 42% |
| 11 | Washington | 7,405,743 | 2,951 | 40% |
| 12 | Arizona | 7,016,270 | 2,684 | 38% |
| 13 | Minnesota | 5,576,606 | 2,103 | 38% |
| 14 | Louisiana | 4,684,333 | 1,785 | 38% |
| 15 | Arkansas | 3,004,279 | 1,113 | 37% |
| 16 | Wisconsin | 5,795,483 | 2,091 | 36% |
| 17 | Oklahoma | 3,930,864 | 1,412 | 36% |
| 18 | Iowa | 3,145,711 | 1,146 | 36% |
| 19 | Massachusetts | 6,859,819 | 2,396 | 35% |
| 20 | Missouri | 6,113,532 | 2,114 | 35% |
Most common cities for directors, customer support services
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Bay Shore | 1 | 4% | $39,471 |
| 2 | Bozeman | 1 | 2% | $34,928 |
| 3 | Clearwater | 1 | 1% | $34,894 |
| 4 | Escondido | 1 | 1% | $40,919 |
| 5 | Livermore | 1 | 1% | $40,165 |
| 6 | Overland Park | 1 | 1% | $28,379 |
| 7 | Redondo Beach | 1 | 1% | $41,199 |
| 8 | Charlotte | 2 | 0% | $31,798 |
| 9 | Austin | 1 | 0% | $30,837 |
| 10 | Chula Vista | 1 | 0% | $41,024 |
| 11 | Columbus | 1 | 0% | $36,825 |
| 12 | Dallas | 1 | 0% | $29,768 |
| 13 | Denver | 1 | 0% | $35,952 |
| 14 | Fort Worth | 1 | 0% | $29,826 |
| 15 | Indianapolis | 1 | 0% | $32,072 |
| 16 | Portland | 1 | 0% | $36,042 |
Director, Customer Support Services job outlook: Expert opinions
Our panel of director, customer support services experts
Charleston Southern University
Informa Tech
TSIA
Sally Hiott B.S. MBA, DBA
Assistant Professor of MarketingCharleston Southern University
Accounting And Related Services
What general advice would you give to a Director, Customer Support Services?
Sally Hiott B.S. MBA, DBA: Show employers how you would not only fill an open position regarding the work at hand, but show them how you would be an asset to their team. We are in very team driven work environments currently, and hiring managers want to know what you can bring to the table. Filling a void is great for the workload, but enhancing a team culture makes them not want to work without you!
What Director, Customer Support Services skills would you recommend for someone trying to advance their career?
Sally Hiott B.S. MBA, DBA: To stay flexible! The workplace is constantly changing and to be a good employee you need to recognize this. Being agreeable to change and willing to take on more than your job description lines you up for larger opportunities when they arise.
What will help Directors, Customer Support Services increase their earning potential?
Sally Hiott B.S. MBA, DBA: The most wanted skill set that is on the rise are what we call "soft skills". Research shows us that with the increase in AI abilities for the workplace that it is becoming more and more important for humans to possess and exercise soft skills. These are things like respectful and caring communication on the front lines. Being intuitive and remaining calm when faced with upset customers. There are a lot more examples, but these soft skills increase your organizations relationships with your customers, which is why they are so highly valued
What general advice would you give to a Director, Customer Support Services?
Andrew Gilliam: Searching for jobs is always intimidating, and this year provides many new reasons to be discouraged. However, based on research HDI conducted in July, 57% of support organizations are creating new positions or continuing to fill vacancies. Furthermore, 82% of organizations say it is likely they will continue working from home long-term. Many companies are opening their minds to hiring candidates who don't live near their offices. That's great news for anyone entering the job market!
When looking for work, the best thing an applicant can do is to think like a hiring manager. They're filling a position to meet their needs, not yours, so consider the context in which they're hiring. Right now, businesses are searching for applicants who can contribute to remote teams and support customers remotely. Experience with unified communications, mobile, cloud, and remote support technologies are in high demand. Additionally, organizations are changing how they work at a rapid pace. Understanding the fundamentals of knowledge management, enterprise service management, incident and problem management, and organizational communications will help candidates speak directly to prospective employers' challenges. Having a dedicated space and internet connectivity to enable working from home and a proven ability to work independently or remotely helps dissuade managers' fears of hiring remote candidates.
There are plenty of ways to build these skills and competencies, even without direct work experience. HDI offers numerous resources, many of them free, to expand your knowledge, including articles, webinars, toolkits, research, and virtual classroom training. Dedicating yourself to independent learning, experimenting in a home-lab, and networking at virtual industry events are fantastic ways to demonstrate your job-readiness.
What type of skills will young Directors, Customer Support Services need?
Andrew Gilliam: Technical degree programs often fail to emphasize the importance of interpersonal skills and business acumen. Technical skills are impressive and essential, but they're meaningless without a business purpose and user acceptance. Mastery of communication, teamwork, and empathy are more useful and broadly applicable than a working knowledge of the OSI model. Regardless of your position, always strive to understand how your work impacts internal and external customers and creates value for shareholders.
Are there any particularly good places in the United States for Directors, Customer Support Services to find work opportunities?
Andrew Gilliam: A few cities are garnering lots of attention as emerging hubs for big tech; their living costs are exploding, and competition for a few prestigious jobs is fierce. There are plenty of challenging, meaningful, and well-paid jobs with less recognizable but respectable firms all across the U.S. Don't forget about them! Additionally, as businesses continue to embrace remote work, geography is becoming less important by the day.
What are the biggest trends we'll see in the Director, Customer Support Services job market given the pandemic?
Vele Galovski: Biggest trends in the job market given the pandemic
1.Shift to Remote / Virtual organizations
- 60-70% of the workforce will be virtual
- Increased talent pool, since no limitation on where work is conducted
2. Growth of inside sales functions
3. Need for Data Analytics to enable remote support/AI/Machine Learning
4. Transferable Skills increasing in importance due to organizational consolidations
-Portfolio Management
-Big 'C' Customer Success
-Less technical - more process
-Less focus on what's wrong - more focus describing what right looks like
5. Frozen Salaries / Frozen Promotions (both over 80% of companies)
-Opportunity to recruit new talent
What technology do you think will become more important and prevalent for Directors, Customer Support Services in the next 3-5 years?
Vele Galovski: 1. Anything technology that enables digital and virtual is in higher demand.
- HelpLightning
-Connected Product
-Video/Remote Support
2. The downturn exposed the need for many industries to accelerate their investments in digital transformation.
-Extreme Remote Services: Ability to deliver a majority of your service portfolio remotely.
- Extreme Automation: Ability to leverage AI, machine learning, RPA to automate the deliver of sales and service motions.
-Digital Sales Motion: Digital led, data driven sales engagement model.