Directors of facilities operations plan, organize and maintain the operations of an organization's infrastructure systems and facilities. They hire, evaluate, train, discipline, and recommend staff dismissal. These professionals develop, recommend and administer processes, procedures, and policies that support building maintenance operations and grounds maintenance operations. Besides monitoring and overseeing the external contractors' work to ensure the project runs smoothly, these professionals also collect and analyze several complex information and data, such as utility usage and utility costs.

Director, Facilities & Operations Responsibilities

Here are examples of responsibilities from real director, facilities & operations resumes representing typical tasks they are likely to perform in their roles.

  • Finance and billing accountability across Medicaid, manage care commercial insurance, insurance verification, contract management, and benefits administration.
  • Create, update, implement and maintain all safety policies and procedures to comply with OSHA.
  • Coordinate the general maintenance of the mechanical, electrical, plumbing, recycling and fire safety programs.
  • Create business plans and programs for dealers, updating POS material every quarter and launch new marketing strategies.
  • Implement CMMS system tracking to document service requests, staff time and materials for accurate customer invoicing and cost recovery.
  • Align various trade inspections to ensure conforming infrastructure (septic, rough plumbing, electrical, excavation and structural adherence).
  • Negotiate logistics contracts to decrease transportation costs.
  • Evaluate and review OSHA guidelines and investigate safety incidents.
  • Enhance hall productivity with introduction and implementation of computerize POS.
  • Develop maintenance programs for all mechanical and electrical systems including HVAC.
  • Provide master planning, facility management, building operation, purchasing, and safety/security oversight.
  • Absorb OSHA/safety compliance responsibilities in addition to risk management oversight to foster safe and compliant operations.
  • Create processes to determine usable square feet requirements, HVAC and infrastructure suitability, and post-occupancy operations.
  • Convert computerized maintenance management system (CMMS) from in-house proprietary software to a web-base, commercially available system.
  • Develop an all-inclusive logistics solution for outbound material domestically and abroad to curtail wasteful spending and enforce timing and efficiency.

Director, Facilities & Operations Skills and Personality Traits

We calculated that 14% of Directors, Facilities & Operations are proficient in Customer Service, Preventative Maintenance, and HVAC. They’re also known for soft skills such as Analytical skills, Detail oriented, and Communication skills.

We break down the percentage of Directors, Facilities & Operations that have these skills listed on their resume here:

  • Customer Service, 14%

    Worked with university customers to improve project oversight and management of customer service, scheduling and team management.

  • Preventative Maintenance, 10%

    Direct the implementation and administration of a computer-aided maintenance management system to report daily and preventative maintenance tasks to government authorities.

  • HVAC, 7%

    Created processes to determine usable square feet requirements, HVAC and infrastructure suitability, and post-occupancy operations.

  • Plumbing, 7%

    Aligned various trade inspections to ensure conforming infrastructure (septic, rough plumbing, electrical, excavation and structural adherence).

  • Facility Operations, 4%

    Produced 8% savings to facility operations budget through the implementation of Preventive Maintenance Inspections and renegotiating vendor contracts.

  • Project Management, 4%

    Implemented corporate project management processes for successful portfolio management and project gating practices for improved return on project investment.

Most directors, facilities & operations list "customer service," "preventative maintenance," and "hvac" as skills on their resumes. We go into more details on the most important director, facilities & operations responsibilities here:

  • Analytical skills can be considered to be the most important personality trait for a director, facilities & operations to have. According to a director, facilities & operations resume, "administrative services managers must be able to review an organization’s procedures and find ways to improve efficiency." Directors, facilities & operations are able to use analytical skills in the following example we gathered from a resume: "lead the evaluation, analysis, and performance of facilities management programs involving operations, maintenance, repair, and construction. "
  • Another trait important for fulfilling director, facilities & operations duties is detail oriented. According to a director, facilities & operations resume, "administrative services managers must pay attention to details." Here's an example of how directors, facilities & operations are able to utilize detail oriented: "develop and maintain detailed budgets relating to renovation projects, facility and equipment upgrades. "
  • Directors, facilities & operations are also known for communication skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a director, facilities & operations resume: "much of an administrative services manager’s time is spent working with other people" We also found this resume example that details how this skill is put to the test: "direct daily operations for facilities, plant operations, security, safety, emergency preparedness, and communications. "
  • A director, facilities & operations responsibilities sometimes require "leadership skills." The responsibilities that rely on this skills are shown by this resume excerpt: "in managing workers and coordinating administrative duties, administrative services managers must be able to motivate employees and deal with issues that may arise." This resume example shows how this skill is used by directors, facilities & operations: "provide leadership and guidance for facilities management technology and day-to-day operational services. "
  • See the full list of director, facilities & operations skills.

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    What Manager Of Environmental Servicess Do

    Although the duties will depend on one's place or industry of employment, a manager of environmental services is primarily responsible for overseeing the environmental programs in a company to ensure efficiency and execution. They are also responsible for examining a company's existing policies and regulations to ensure sustainability in particular areas, devising programs and strategies, coordinating departments across the company, and maintaining an active communication line within the workforce. Furthermore, as a manager of environmental services, it is essential to adhere to the vision, mission, and goals of the company.

    In this section, we compare the average director, facilities & operations annual salary with that of a manager of environmental services. Typically, managers of environmental services earn a $4,772 lower salary than directors, facilities & operations earn annually.

    Even though directors, facilities & operations and managers of environmental services have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, plumbing, and project management in the day-to-day roles.

    As far as similarities go, this is where it ends because a director, facilities & operations responsibility requires skills such as "preventative maintenance," "hvac," "facility operations," and "ladders." Whereas a manager of environmental services is skilled in "healthcare," "patients," "infection control," and "payroll." So if you're looking for what truly separates the two careers, you've found it.

    Managers of environmental services tend to make the most money in the health care industry by averaging a salary of $65,419. In contrast, directors, facilities & operations make the biggest average salary of $62,031 in the manufacturing industry.

    The education levels that managers of environmental services earn is a bit different than that of directors, facilities & operations. In particular, managers of environmental services are 3.9% less likely to graduate with a Master's Degree than a director, facilities & operations. Additionally, they're 0.1% more likely to earn a Doctoral Degree.

    What Are The Duties Of an Engineering/Maintenance Manager?

    Engineering and maintenance managers are skilled executive professionals who manage the daily activities of the engineering department while directing the maintenance of all types of machinery in a manufacturing plant. These managers are required to develop preventive maintenance procedures and inspections for all manufacturing equipment so that they can reduce machine downtime. They must ensure that contractors are trained to respond to emergencies and follow all the processes that are documented within the Occupational Safety and Health Administration (OSHA) regulations. Engineering and maintenance managers must also create a budget to manage the expenditures related to plant equipment upgrades.

    Next up, we have the engineering/maintenance manager profession to look over. This career brings along a higher average salary when compared to a director, facilities & operations annual salary. In fact, engineering/maintenance managers salary difference is $42,242 higher than the salary of directors, facilities & operations per year.

    Not everything about these jobs is different. Take their skills, for example. Directors, facilities & operations and engineering/maintenance managers both include similar skills like "preventative maintenance," "hvac," and "plumbing" on their resumes.

    But both careers also use different skills, according to real director, facilities & operations resumes. While director, facilities & operations responsibilities can utilize skills like "customer service," "facility operations," "cleanliness," and "oversight," some engineering/maintenance managers use skills like "plant maintenance," "predictive maintenance," "lean manufacturing," and "process improvement."

    It's been discovered that engineering/maintenance managers earn higher salaries compared to directors, facilities & operations, but we wanted to find out where engineering/maintenance managers earned the most pay. The answer? The manufacturing industry. The average salary in the industry is $98,678. Additionally, directors, facilities & operations earn the highest paychecks in the manufacturing with an average salary of $62,031.

    On the topic of education, engineering/maintenance managers earn similar levels of education than directors, facilities & operations. In general, they're 1.2% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.

    How an Administrative Services Manager Compares

    An administrative services manager is primarily in charge of overseeing the performance of different offices within a company, ensuring efficiency and smooth workflow. They typically set objectives and guidelines, manage schedules and budgets, conduct regular assessments and inspections, procure and allocate supplies, and monitor the workflow of offices and departments, creating progress reports as needed. Furthermore, as an administrative services manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

    The administrative services manager profession generally makes a higher amount of money when compared to the average salary of directors, facilities & operations. The difference in salaries is administrative services managers making $10,509 higher than directors, facilities & operations.

    By looking over several directors, facilities & operations and administrative services managers resumes, we found that both roles utilize similar skills, such as "customer service," "hvac," and "project management." But beyond that the careers look very different.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from director, facilities & operations resumes include skills like "preventative maintenance," "plumbing," "facility operations," and "cleanliness," whereas an administrative services manager might be skilled in "payroll," "provides administrative support," "administrative services," and "patients. "

    Interestingly enough, administrative services managers earn the most pay in the technology industry, where they command an average salary of $72,898. As mentioned previously, directors, facilities & operations highest annual salary comes from the manufacturing industry with an average salary of $62,031.

    Administrative services managers typically study at similar levels compared with directors, facilities & operations. For example, they're 0.5% less likely to graduate with a Master's Degree, and 0.6% less likely to earn a Doctoral Degree.

    Description Of a Chief Administrative Officer

    A chief administrative officer's responsibilities revolve around overseeing the company's daily operations, ensuring efficiency and smooth workflow. They typically devise strategies to improve workforce performance, perform research and analysis to identify new business opportunities, prepare progress and financial reports, delegate tasks to department managers, and set objectives for them to uphold. Furthermore, as a chief administrative officer, it is essential to lead and encourage different departments to reach goals, all while implementing the company's policies and regulations, recommending new ones as needed.

    Now, we'll look at chief administrative officers, who generally average a higher pay when compared to directors, facilities & operations annual salary. In fact, the difference is about $116,520 per year.

    According to resumes from both directors, facilities & operations and chief administrative officers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "oversight," "facilities management," and "real estate. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, a director, facilities & operations might have more use for skills like "customer service," "preventative maintenance," "hvac," and "plumbing." Meanwhile, some chief administrative officers might include skills like "financial management," "payroll," "risk management," and "strategic direction" on their resume.

    Now, let's take a closer look at the financials in each career. The health care industry tends to pay more for chief administrative officers with an average of $168,819. While the highest director, facilities & operations annual salary comes from the manufacturing industry.

    In general, chief administrative officers reach higher levels of education when compared to directors, facilities & operations resumes. Chief administrative officers are 7.9% more likely to earn their Master's Degree and 4.5% more likely to graduate with a Doctoral Degree.