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Director global operations skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Craig Nathanson Ph.D.,

Andreas Udbye Ph.D.

Below we've compiled a list of the most critical director global operations skills. We ranked the top skills for directors global operations based on the percentage of resumes they appeared on. For example, 9.8% of director global operations resumes contained oversight as a skill. Continue reading to find out what skills a director global operations needs to be successful in the workplace.

15 director global operations skills for your resume and career

1. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how directors global operations use oversight:

Optimized continuous delivery of IT services through oversight of service level agreements, service monitoring, and maintenance planning/execution.
Managed outsourced operations and developed reporting oversight.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how directors global operations use customer service:

Managed 3rd party fulfillment partnership and implemented customer service and inventory management practices.
Executed a physical location move without interruption to customer service.

3. Project Management

Here's how directors global operations use project management:

Lifted department profitability by deploying internal project management tracking application that resulted in improvements to FTE resource assignment and billing.
Perform business analysis and project management activities as needed to ensure small enhancement projects are delivered.

4. Global Operations

Global operations includes coordinating worldwide efforts in all functional areas of an organization, including interacting and providing leadership to subordinates, planning and implementing effective marketing, finance, and production strategies, and coordinating with other directors of operations. Global operation skills include creating strategic business models and striving to offer your company's offerings to existing and new markets across the globe.

Here's how directors global operations use global operations:

Planned and implemented global operations command center consolidating infrastructure and applications monitoring tools and staff into primary and alternate site model.
Reported directly into Senior Vice President of the business unit and managed every aspect of global operations, primarily revenue.

5. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how directors global operations use continuous improvement:

Initiated adoption of lean enterprise principles across the organization with a goal of broader employee engagement in continuous improvement activities.
Utilized continuous improvement methodologies while constantly striving to optimize productivity and other key Critical Service Level measurements.

6. Process Improvement

Here's how directors global operations use process improvement:

Developed and reviewed organizational metrics/business process indicators to expedite performance; provided recommendations for process improvement based on developed metrics.
Improved incoming product quality by leveraging 3rd party quality control and implementing consistent process improvement reviews across the supply chain.

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7. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how directors global operations use logistics:

Managed global teams affecting operational functions in the supply chain including, logistics, inventory management and retail operations.
Implemented transportation management system and developed logistics strategies that reduced logistics costs by 14%.

8. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how directors global operations use infrastructure:

Charged to oversee all infrastructure development, applications, vendor relationships, disaster planning, support organizations, and budget accountability.
Supervised ITMA strategic enterprise-level program alignment initiatives including all required business support operations and infrastructure process development and streamlining.

9. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how directors global operations use hr:

Selected by HR to mentor highly-ranked training program candidates preparing for internal promotions.
Implemented leading edge CAFM system minimizing employee moves, adds and changes and integrated database with global HR and IT database.

10. KPIs

Here's how directors global operations use kpis:

Developed and implemented the Operational Excellence/Enterprise-Lean Sigma strategy and implemented KPIs reporting, for 76 sites globally
Developed and implemented Global Operational Management systems to monitor weekly KPIs.

11. Strategic Direction

Here's how directors global operations use strategic direction:

Oversee strategic direction, while supervising operations of print production, design studio, communications, marketing, and creative department.
Provided strategic direction and long range planning for global capacity requirements with focus on lowest cost of goods.

12. Service Delivery

Service delivery means, having any contact with the public administration during which customers including citizens, residents, or firms, require or give data, handle their problems and perform their duties.

Here's how directors global operations use service delivery:

Overhauled marketing, simplified contract documents, and streamlined processes to connect and accelerate sales and service delivery capabilities.
Increased customer satisfaction by improving turnaround time and quality of service delivery to customers and suppliers.

13. Performance Management

Here's how directors global operations use performance management:

Recruited and fostered high performance management and field analyst team following reorganization and creation of Financial Planning and Operations department.
Implemented processes for reporting, pipeline planning, resource management, performance management and operational metrics tracking.

14. Business Operations

The operations that carry out the inner working of an organization are called business operations. From creating products, to marketing them, business operations play a vital role in every step.

Here's how directors global operations use business operations:

Render strategic leadership in managing country business operations team in order to consistently align with regional and global commercial objectives.
Directed comprehensive response and support effort in conjunction with termination of business operations with sub-contracted manufacturing facility in Indonesia.

15. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how directors global operations use cloud:

Advise on direction for Cloud Services Architecture, delivery and automation for Database/Infrastructure/Platform -as-a-service offerings.
Provided executive and management level analytic reporting online and also using cloud based tools.

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What skills help Directors Global Operations find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young director global operationss need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What soft skills should all director global operationss possess?

Andreas Udbye Ph.D.

Associate Professor, University Of Puget Sound

Collaboration and teamwork skills are crucial, as well as the ability to focus and meet deadlines. Although it is nice to mention that you are a good multi-tasker, most people are these days, and employers seem to like people who can stay the course and complete tasks on time and with high quality. Tenacity and accuracy are other attractive attributes.

Do you want to know more?

List of director global operations skills to add to your resume

The most important skills for a director global operations resume and required skills for a director global operations to have include:

Oversight
Customer Service
Project Management
Global Operations
Continuous Improvement
Process Improvement
Logistics
Infrastructure
HR
KPIs
Strategic Direction
Service Delivery
Performance Management
Business Operations
Cloud
Direct Reports
Sigma

CRM
Customer Satisfaction
Business Development
Management System
Lean Manufacturing
Lean Six Sigma
R
Performance Metrics
Develop Team
Business Process
QA
Product Development
EU
Windows
Cost Savings
SOX
Cycle Management

ERP
SharePoint
Technical Support
Operational Efficiency
Simplification
Customer Support
Americas
Shared Services
Gross Margin
Cost Reduction
Revenue Growth
Emerging Technologies
UK
Data Centers
Saas

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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