What does a director global operations do?
A director of global operations is in charge of spearheading and overseeing the business processes involved in international operations. Their responsibilities revolve around coordinating with analysts to identify the best practices for optimal performance and services, setting goals and objectives, monitoring sales progress, devising strategies to find new business and marketing opportunities, and identifying customer needs. Furthermore, as a director of global operations, it is essential to lead and encourage the workforce to reach goals and new milestones, all while implementing the company's policies and regulations.
Director global operations responsibilities
Here are examples of responsibilities from real director global operations resumes:
- Manage outsourced operations and develop reporting oversight.
- Identify regulatory risk for Mexico technology requirements and lead in-flight RFP for new provider to meet government digital certification requirements.
- Implement best practices and metrics to centrally capture, monitor and improve customer experience within the CRM platform.
- Develop global CRM migration strategy.
- Coordinate internal control reviews and oversight.
- Increase collaboration and visibility of international teams by developing SharePoint site with employee contact information for all countries.
- Charge to oversee all infrastructure development, applications, vendor relationships, disaster planning, support organizations, and budget accountability.
- Orchestrate company wide e-platform technology analysis and recommendation on technology and share service strategy, architecture, organization and implementation plans.
- Consolidate security architecture, security engineering, security administrations and the security operations center under one organization for the first time.
- Assist in multiple FDA investigations.
- Handpick to overhaul operations, improving compliance which enable lifting of an FDA warning letter.
- Consult as SME to new business prospects.
- Back office accounting support for CPA and SME.
- Work with the technical team involve in developing applications using Java, and other web relate technologies.
- Design & development of object-orient application systems in Java for high-throughput data analysis.
Director global operations skills and personality traits
We calculated that 10% of Directors Global Operations are proficient in Oversight, Customer Service, and Project Management. They’re also known for soft skills such as Leadership skills, Management skills, and Problem-solving skills.
We break down the percentage of Directors Global Operations that have these skills listed on their resume here:
- Oversight, 10%
Optimized continuous delivery of IT services through oversight of service level agreements, service monitoring, and maintenance planning/execution.
- Customer Service, 9%
Managed 3rd party fulfillment partnership and implemented customer service and inventory management practices.
- Project Management, 7%
Lifted department profitability by deploying internal project management tracking application that resulted in improvements to FTE resource assignment and billing.
- Global Operations, 6%
Planned and implemented global operations command center consolidating infrastructure and applications monitoring tools and staff into primary and alternate site model.
- Continuous Improvement, 5%
Initiated adoption of lean enterprise principles across the organization with a goal of broader employee engagement in continuous improvement activities.
- Process Improvement, 3%
Developed and reviewed organizational metrics/business process indicators to expedite performance; provided recommendations for process improvement based on developed metrics.
"oversight," "customer service," and "project management" are among the most common skills that directors global operations use at work. You can find even more director global operations responsibilities below, including:
Leadership skills. To carry out their duties, the most important skill for a director global operations to have is leadership skills. Their role and responsibilities require that "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." Directors global operations often use leadership skills in their day-to-day job, as shown by this real resume: "established company-wide network with sales, finance, engineering, investment fund leadership, and hr to drive fund performance. "
Problem-solving skills. directors global operations are also known for problem-solving skills, which are critical to their duties. You can see how this skill relates to director global operations responsibilities, because "top executives need to identify and resolve issues within an organization." A director global operations resume example shows how problem-solving skills is used in the workplace: "resolved more than 15,000 hr systems -related issues in one year with more than 96% weekly resolution rate. "
Time-management skills. director global operations responsibilities often require "time-management skills." The duties that rely on this skill are shown by the fact that "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." This resume example shows what directors global operations do with time-management skills on a typical day: "process improvement internally and at contract manufacturer's to improve quality, reduce cost and on time delivery. "
Communication skills. Another common skill required for director global operations responsibilities is "communication skills." This skill comes up in the duties of directors global operations all the time, as "top executives must be able to convey information clearly and persuasively." An excerpt from a real director global operations resume shows how this skill is central to what a director global operations does: "led all communication, development and employee training efforts with erp software provider. "
The three companies that hire the most director global operationss are:
- Takeda Pharmaceuticals U.S.A., Inc.73 directors global operations jobs
- Meta54 directors global operations jobs
- Teleperformance USA52 directors global operations jobs
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Compare different directors global operations
Director global operations vs. Business director
Business directors are responsible for overseeing the development of an organization's business goals and objectives. They typically work to increase business revenue, identify and develop business opportunities, and expand the company's presence and its brands. Other duties and responsibilities may include establishing effective company policies, goals, and sales targets, overseeing financial and budgetary activities, and identifying ways to minimize cost and boost financial performance. Business directors are also expected to negotiate contracts with clients and suppliers and propose and develop new partnerships.
While similarities exist, there are also some differences between directors global operations and business director. For instance, director global operations responsibilities require skills such as "global operations," "continuous improvement," "infrastructure," and "hr." Whereas a business director is skilled in "healthcare," "patients," "business strategy," and "medicare." This is part of what separates the two careers.
Business directors earn the highest salaries when working in the finance industry, with an average yearly salary of $129,623. On the other hand, directors global operations are paid more in the technology industry with an average salary of $110,270.On average, business directors reach similar levels of education than directors global operations. Business directors are 1.3% less likely to earn a Master's Degree and 2.3% more likely to graduate with a Doctoral Degree.Director global operations vs. Operations program manager
The role of operations program managers is to help improve organizational efficiency, particularly in the areas of administrative, financial, and programmatic operations. Their key duties and responsibilities include overseeing the collection, analysis, and reporting of data, overseeing and leading teams to achieve business goals, and managing the development and execution of operational procedures. In addition, they are responsible for developing and monitoring dashboards to measure business health and assisting with planning, reporting, and budgeting.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that director global operations responsibilities requires skills like "global operations," "hr," "strategic direction," and "performance management." But an operations program manager might use other skills in their typical duties, such as, "program management," "excellent interpersonal," "ops," and "data analysis."
Operations program managers may earn a lower salary than directors global operations, but operations program managers earn the most pay in the technology industry with an average salary of $109,929. On the other hand, directors global operations receive higher pay in the technology industry, where they earn an average salary of $110,270.operations program managers earn similar levels of education than directors global operations in general. They're 2.0% less likely to graduate with a Master's Degree and 2.3% less likely to earn a Doctoral Degree.Director global operations vs. Global director
The duties of a global director will vary on one's line of work or company of employment. Typically, their responsibilities will revolve around overseeing and leading a diverse range of employees or departments, developing new strategies and programs for global markets, and ensuring that all products and services are inclusive and public friendly. Furthermore, as a director, it is essential to implement all policies and regulations, all while developing new ones to ensure the efficiency of the company and its services.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a director global operations is likely to be skilled in "global operations," "logistics," "kpis," and "service delivery," while a typical global director is skilled in "kpi," "business plan," "digital transformation," and "risk management."
Global directors make a very good living in the automotive industry with an average annual salary of $162,077. On the other hand, directors global operations are paid the highest salary in the technology industry, with average annual pay of $110,270.Most global directors achieve a similar degree level compared to directors global operations. For example, they're 3.4% more likely to graduate with a Master's Degree, and 0.6% more likely to earn a Doctoral Degree.Director global operations vs. Senior director
Senior directors are the top management who manage the overall corporate structure of a brand. These executives take responsibility for the planning, operations, and profitability of the company. They direct and control all the functions of businesses. Their jobs cover the advertising, marketing, sales, and promotions of products and services. They are the people behind the tactical and strategic management of every asset of the enterprise through different programs.
Even though a few skill sets overlap between directors global operations and senior directors, there are some differences that are important to note. For one, a director global operations might have more use for skills like "global operations," "hr," "service delivery," and "business operations." Meanwhile, some responsibilities of senior directors require skills like "healthcare," "analytics," "patients," and "portfolio. "
The pharmaceutical industry tends to pay the highest salaries for senior directors, with average annual pay of $180,537. Comparatively, the highest director global operations annual salary comes from the technology industry.In general, senior directors hold similar degree levels compared to directors global operations. Senior directors are 1.1% more likely to earn their Master's Degree and 2.2% more likely to graduate with a Doctoral Degree.Types of director global operations
Updated January 8, 2025
