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Become A Director, Inside Sales

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Working As A Director, Inside Sales

  • Selling or Influencing Others
  • Communicating with Persons Outside Organization
  • Establishing and Maintaining Interpersonal Relationships
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • $55,730

    Average Salary

What Does A Director, Inside Sales Do At Cummins Inc.

* Makes outbound follow-up calls to existing customers via telephone and e
* Mail for repeat-sell, cross-sell and up-sell.
* Handles inbound, unsolicited prospect calls and convert them into sales.
* Creates and delivers qualified opportunities to sales representatives where appropriate.
* Assists salesforce with quotation/RFP management and other sales cycle operations as needed.
* Contacts prospective and current customers via phone or other technologies and builds positive relationships that will generate future sales and repeat business.
* Develops relationships to generate customer goodwill and loyalty.
* Enters new customer data and update changes to existing accounts in the corporate SalesForce TM database.
* Maintains accurate sales entry, reporting and forecasting through utilization of Cummins tools and processes.
* Answers more complex, escalated internal and sales customer inquiries on product availability, prices, delivery times, and the status of orders so that inquiries are dealt with promptly and accurately.
* Analyzes customer inquiries to identify recurring user problems, recommends solutions, and identifies where inside sales can be improved.
* Develops problem solving guidelines, checklists, or other materials to assist inside sales staff to respond to inquiries that are recurring or routine.
* Assures good communication and coordination between account management, field sales, upstream influencers, sales management, inside sales and sales analysts (as applicable) to attain the goals of the sales strategy and culture, management of customers, sales talent management and sales operations

What Does A Director, Inside Sales Do At General Electric

* Vision and Mission – Provide clear vision and mission toInside sales team to ensure all members of the organization under clear, simpleobjectives and priorities.
* Lead & Support – Provide the necessary leadership,support and guidance to ensure the inside sales strategy is aligned withbusiness direction and supports accomplishment of the overall businessobjectives.
* Coach and mentor direct reports globally
* Direct reportsare responsible for Lead Qualification and Routing, Appointment Setting,Quoting & Sales for specified Product Lines.
* Hold Team Accountable for High Say/Do Ratio on allactivities as measured by agreed upon time, quantity and quality metrics.
* Deliver at the highest possible speed and quality is criticalin this role, as is consistent process execution, and identification andelimination of process inefficiencies.
* Success is measured via adherence tostated service levels, conversion rates, and orders volume.
* Build efficient processes & tool / identification andelimination of process inefficiencies.
* Provide regular feedback to stakeholders within thebusiness

What Does A Director, Inside Sales Do At Beacon Roofing Supply

* Provide excellent customer service using professional communication skills.
* Set and authorize delivery dates based on knowledge of the Company’s production, delivery schedules and staffing levels.
* Maintain customer relations through phone goodwill to existing customers.
* Open and close the branch in the Branch Manager’s and Assistant Branch Manager’s absence.
* Negotiates price levels to maintain competitive position in the marketplace.
* Uses expert application, installation and product knowledge to up-sell the customer appropriately.
* Possesses ability to overcome objections or concerns of potential customers by utilizing technical expertise.
* Maintains and conveys all relevant competitive sales knowledge directly to the Branch Manager for dissemination to the Outside Sales Representatives.
* Contacts potential customers and “zero account” customers to initiate the sales process.
* Responsible for the balancing and processing of end of day sales reconciliation.
* Tracks and reports on stock levels using the Mincron computer system.
* Coordinates purchases of materials for re-sale through the Branch Manager to ensure duplicate orders are avoided.
* Handles incoming customer complaints in a prompt and courteous manner; owns the problem until resolved, including the direction of delivery and warehouse personnel.
* Responsible for the balancing and processing of end of day sales reconciliation.
* Ensures accurate computer transactions.
* Prepare and audit sales and margin reports for daily transactions.
* Make recommendations and work closely with Branch Manager to correct unacceptable margin levels.
* Attend all local and regional sales meetings as requested.
* Participates in all training exercises, including role-plays to enhance sale capabilities.
* The Ideal Candidate Will Have:
* Preferably a BS in Marketing/Sales, Business.
* Two years of Industry (or) Industry related experience in Commercial Roofing and Residential Roofing.
* Two years prior outside roofing sales or Inside Sales experience (preferably in the building material distribution industry).
* Must have experience in the building material distribution industry, particularly selling commercial roofing products, with demonstrated success in those products to a local contractor base.
* Mincron operating system.
* Ability to learn software package.
* Knowledge of Microsoft Outlook, Internet, Word, and Excel.
* Products: Residential & Commercial Roofing, Residential Siding and Windows (Vinyl & Wood).
* Must posses the entrepreneur spirit, be self-motivated, and enthusiastic about our business.
* Must have excellent customer service skills and attitude.
* Must be detailed oriented and possess excellent organizational and time management skills.
* Must be analytical and able to solve problems.
* Must have good verbal and written communication skills.
* Must be ethical and honest.
* Must be dependable and have a current state issued driver’s license with a satisfactory driving record.
* Must be legally entitled to work in the United States.
* Must be able to pass a company required drug test.
* Must be able to read, speak and write the English language to communicate with vendors, customers and other branch employees.
* An Equal Opportunity Employer

What Does A Director, Inside Sales Do At Veritas

* Directly supervises employees in the Inside Sales team.
* Will have 8 Direct Reports, and overall a team of 67 Inside Sales Representatives.
* Implement a rigorous sales rep training program that establishes rules of engagement, scripts, communication protocols, and closing tools.
* Work with marketing to create lead generation and sales conversion tools
* Own the sales funnel across the entire sales process – from sales lead to close.
* Own all sales conversion metrics and monthly goals.
* Effectively guide sales team in use of Salesforce system while creating metrics to improve sales and operational performance.
* Set, meet and exceed sales conversion goals and revenue objectives for each key vertical and partner channels
* Develop programs that drive creative and motivating productivity drivers; create an atmosphere that stimulates learning; development and challenge

What Does A Director, Inside Sales Do At Staples

* Responsible for $500mm of Quill P&L
* Directs managers in developing and implementing plans, objectives and target programs that drive sales, net profitability and customer retention.
* Develops and refines sales methodologies that improve effectiveness and directs the managers in the training, implementation and ongoing development of those methodologies.
* Identify key performance measurements that the sales organization will focus on to drive continued improvement and the success of the organization.
* Owns the development of effective commission and compensation structures for the team.
* Creates annual strategic and operating plans for the department presenting recommendations to Quill’s leadership team.
* Works with finance and analytics to prepares monthly business reviews, forecasts, and action plans for the team and present s them to Quill’s leadership team.
* Works with marketing counterparts on a variety of initiatives ensuring clean account handoffs with newly managed customers.
* Supports an open communication environment to assure positive employee morale and effective conflict resolution.
* Drives change by focusing on organizational effectiveness and development
* Manages and provides leadership including training, work assignments, and performance evaluations

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How To Become A Director, Inside Sales

Educational requirements vary, depending on the type of product sold. If the products are not scientific or technical, a high school diploma is generally enough for entry into the occupation. If the products are scientific or technical, sales representatives typically need at least a bachelor's degree.


A high school diploma is sufficient for many positions, primarily for selling nontechnical or scientific products. However, those selling scientific and technical products typically must have a bachelor's degree. Scientific and technical products include pharmaceuticals, medical instruments, and industrial equipment. A degree in a field related to the product sold, such as chemistry, biology, or engineering, is often required.

Many sales representatives attend seminars in sales techniques or take courses in marketing, economics, communication, or even a foreign language to improve their ability to make sales.


Many companies have formal training programs for beginning wholesale and manufacturing sales representatives that last up to 1 year. In some programs, trainees rotate among jobs in plants and offices to learn all phases of producing, installing, and distributing the product. In others, trainees receive formal technical instruction at the plant, followed by on-the-job training under the supervision of a field sales manager.

New employees may be trained by going along with experienced workers on their sales calls. As they gain familiarity with the firm's products and clients, the new workers gain more responsibility until they eventually get their own territory.

Licenses, Certifications, and Registrations

Many in this occupation have either the Certified Professional Manufacturers' Representative (CPMR) certification or the Certified Sales Professional (CSP) certification, both offered by the Manufacturers' Representatives Educational Research Foundation (MRERF). Certification typically involves completing formal technical training and passing an exam. In addition, the CPMR requires 10 hours of continuing education every year in order to maintain certification.

Other Experience

Although not required, sales experience can be helpful, particularly for nontechnical positions.


Frequently, promotion takes the form of an assignment to a larger account or territory, where commissions are likely to be greater. Those who have good sales records and leadership ability may advance to higher level positions, such as sales supervisor, district manager, or vice president of sales. For more information on these positions, see the profile on sales managers.

Important Qualities

Customer-service skills. Sales representatives must be able to listen to the customer’s needs and concerns before and after the sale.

Interpersonal skills. Sales representatives must be able to work well with many types of people. They must be able to build good relationships with clients and with other members of the sales team.

Self-confidence. Sales representatives must be confident and persuasive when making sales presentations. In addition, making a call to a potential customer who is not expecting to be contacted, or “cold calling,” requires confidence and composure.

Stamina. Sales representatives are often on their feet for long periods of time and may carry heavy sample products.

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Director, Inside Sales jobs

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Director, Inside Sales Career Paths

Director, Inside Sales
Account Executive Sales Manager
Director Of Sales
10 Yearsyrs
Senior Account Manager Senior Account Executive Director Of Sales
Director Of Sales & Business Development
13 Yearsyrs
Corporate Account Manager Sales Manager National Account Manager
Enterprise Account Manager
9 Yearsyrs
Branch Manager Account Executive Sales Manager
General Sales Manager
8 Yearsyrs
Inside Sales Account Executive Business Development Manager Vice President, Business Development
Head Of Sales
6 Yearsyrs
Service Representative Specialist Account Manager
Major Account Manager
7 Yearsyrs
Branch Manager General Manager Account Manager
National Account Manager
8 Yearsyrs
Vice President, Business Development Global Account Manager Regional Sales Manager
National Accounts Sales Manager
9 Yearsyrs
Senior Account Manager Account Executive Regional Sales Manager
National Sales Director
10 Yearsyrs
Senior Account Executive Regional Sales Manager
National Sales Manager
10 Yearsyrs
Vice President, Business Development President And Founder Territory Manager
Regional Business Manager
10 Yearsyrs
Corporate Account Manager Account Manager District Sales Manager
Regional Sales And Marketing Manager
8 Yearsyrs
Senior Account Executive Marketing Manager Regional Sales Manager
Regional Sales Director
10 Yearsyrs
Account Executive Sales Consultant Sales Manager
Regional Sales Manager
9 Yearsyrs
Business Development Manager Senior Account Manager Account Executive
Sales Manager
5 Yearsyrs
Warehouse Manager Operations Manager Account Executive
Senior Sales Executive
9 Yearsyrs
Service Representative Account Manager Sales Manager
Senior Sales Manager
7 Yearsyrs
Business Development Manager Director Of Sales
Senior Vice President, Sales
14 Yearsyrs
Warehouse Manager General Manager Account Manager
Strategic Accounts Manager
9 Yearsyrs
Inside Sales Account Executive Loan Officer Account Manager
Territory Account Manager
8 Yearsyrs
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Director, Inside Sales Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Italian

  • German

  • Portuguese

  • Turkish

  • Cantonese

  • Japanese

  • Armenian

  • Malayalam

  • Arabic

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Director, Inside Sales

Unfortunately we don’t have enough data for this section.

Director, Inside Sales Education


    • University of Phoenix

    • University of Texas at Austin

    • Southern New Hampshire University

    • University of North Texas

    • University of Maryland - College Park

    • Northeastern University

    • Arizona State University

    • Texas State University

    • New York University

    • San Jose State University

    • Northwestern University

    • University of Texas at San Antonio

    • Southern Illinois University Carbondale

    • Texas A&M University

    • West Virginia University

    • Iowa State University

    • Oakland University

    • University of Tennessee - Knoxville

    • Brigham Young University

    • University of California - Berkeley

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    • Bachelors

    • Other

    • Associate

    • Masters

    • Certificate

    • License

    • Diploma

    • Doctorate

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Director, Inside Sales

Unfortunately we don’t have enough data for this section.

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Top Skills for A Director, Inside Sales


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Top Director, Inside Sales Skills

  1. Customer Service
  2. Product Knowledge
  3. Delivery Dates
You can check out examples of real life uses of top skills on resumes here:
  • Oversee and monitor all aspects of inside sales, lead generation and customer service departments.
  • Employed a wealth of product knowledge to promote and demonstrate the company's line of bearings and power transmission products.
  • Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
  • Created sales metrics for Sales Managers and Account Managers in CRM lotus notes database.
  • Developed and Customizing salesforce.com application based on the user needs.

Top Director, Inside Sales Employers

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