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Director, inside sales skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Adry S. Clark Ph.D.,

Andrea Dixon Ph.D.

Below we've compiled a list of the most critical director, inside sales skills. We ranked the top skills for directors, inside sales based on the percentage of resumes they appeared on. For example, 23.3% of director, inside sales resumes contained customer service as a skill. Continue reading to find out what skills a director, inside sales needs to be successful in the workplace.

15 director, inside sales skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how directors, inside sales use customer service:

Demonstrated ability of exceeding target revenue goals, providing excellent customer service, and building long-term relationships in a team-oriented environment.
Consolidated field services and negotiated contracts under a central service provider that improved customer service and realized significant cost savings.

2. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how directors, inside sales use product knowledge:

Provided superior product knowledge to customers to ensure items ordered met their needs and specifications.
Gained industry and product knowledge through performance of warehouse, sales, and operational tasks.

3. Salesforce

Salesforce is an American cloud-based software company based in San Francisco, California. This company provides customer relationship management services that enable the customers to be closer to the company. It gives the company detailed information about each customer, including marketing, sales, commerce, and services. Salesforce also helps market a product to attract more buyers, and helps win more customers by targeting the right audience.

Here's how directors, inside sales use salesforce:

Redesigned SalesForce CRM application to provide forecast and site-specific sales information to the IOP Field Sales team.
Manage inside sales team, implemented best practices and conducted sales training as CRM administrator on SalesForce.com.

4. Purchase Orders

Here's how directors, inside sales use purchase orders:

Conduct and oversee all procurement operations-requisitions, purchase orders, price negotiation, receiving, delivery verification.
Created purchase order requisitions and monitored buyout material.

5. Order Entry

Order Entry is the term used to describe and refer to the process of and steps necessary in order to log a customer's order in a company's or organization's order filing systems.

Here's how directors, inside sales use order entry:

Collaborated within organizations and coordinated order entry/management of two diverse acquisitions into the corporation.
Resolved any customer conflicts issues with food distribution, shipping, accounting, and order entry.

6. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how directors, inside sales use outbound calls:

Championed constant quality improvement on inbound and outbound calls via training initiatives.
Make 20 to 30 consumable outbound calls per day; generate 15 to 20 consumable orders from managing existing accounts.

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7. Sales Reps

Here's how directors, inside sales use sales reps:

Established service contract/sales and provided technical and non-technical support for sales reps/channel reps both domestically and internationally.
Developed new stepped compensation plan which resulted in higher revenue for the company and more significant commission payments for sales reps.

8. Sales Process

Here's how directors, inside sales use sales process:

Introduced, developed and managed organizational sales database, sales forecasting and reports, sales process and opportunity registration program.
Assessed, developed plan and executed extensive sales process improvements.

9. Inbound Calls

Here's how directors, inside sales use inbound calls:

Managed 12 13 Lead Development Representatives and ADM's responsible for all inbound calls, lead generation, and account development.
Handle inbound calls from 750 dealers/ distributors for order fulfillment, price quotes, and product availability.

10. Sales Support

Sales support refers to a variety of functions that help sales reps focus on selling and closing deals. Sales support performs a variety of tasks that result in faster sales cycles, lower costs, and higher revenue. Sales support tasks include interviewing and tracking sales leads, matching offers to sales packages, monitoring sales and sales team performance, collecting sales data, providing training and customer service, and managing customers.

Here's how directors, inside sales use sales support:

Provided leadership for a diverse sales team of eight Account Executives, one Sales Manager, and one Sales Support Specialist.
Transformed operations of Tele-Sales center by developing account strategies for low-end accounts in Europe for both Sales Professionals and Sales Support.

11. Customer Satisfaction

Here's how directors, inside sales use customer satisfaction:

Collaborated successfully with cross functional and geographically diverse resources towards the objectives of customer satisfaction, revenue and gross profit growth.
Expedited time-sensitive product delivery from placement of order to delivery, preserving customer satisfaction.

12. Customer Orders

Here's how directors, inside sales use customer orders:

Responded to customer orders with on-time delivery and a positive customer experience.
Processed incoming customer orders & generated additional direct sales.

13. Customer Accounts

Here's how directors, inside sales use customer accounts:

Guided and consult new account managers: provide knowledge transfer on customer accounts, products, and processes.
Responded to all customer inquiries, created quotes, built new customer accounts and closed sales.

14. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how directors, inside sales use cold calls:

Contract negotiations, cold calling and heavy solicitation through local competitive media.
Lead generation and qualifying for regional sales consultants nationwide through prospecting, targeted email campaigns, and cold calling.

15. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how directors, inside sales use account management:

Created an implemented compensation plans for inbound and outbound telesales representatives, supervisory and account management staff.
Develop partner relationship with Product Sales Specialist to assist in account management.

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What skills help Directors, Inside Sales find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on director, inside sales resumes?

Adry S. Clark Ph.D.

Director, Western Oregon University

The skills that stand out on resumes fall into two categories: 1) Skills required to do the job and 2) Skills almost all employers look for. The most important aspect of resumes is to make sure it reflects exactly what the employer needs. Study the job description, identify key skills, and have them reflected on your resume. Think about transferrable skills, not the specific roles you've had.

Most employers look for skills such as communication (written/oral), flexibility, proactivity, problem-solving, project management, and technical. Make sure to cultivate those skills in whatever role you have, and have examples that demonstrate those skills.

What soft skills should all director, inside saleses possess?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

Since sales professionals have a lot of information available to them today via customer relationship management (CRM) systems, the sales manager's "supervisory" role is less important (especially for experienced sellers). Consequently, the sales manager needs to be more of a coach and enabler of high performance. Having confidence balanced with humility allows the sales manager to engage more effectively with their salespeople.
One of the critical soft skills for sales managers going forward will be the ability to connect members of the sales team to others in the organization - in other words, the sales manager of the future needs to have strong skills in network building for others. Sellers have access to data which helps them build success.
They also need access to the right people to turn to when they need specific expertise or assistance.

What hard/technical skills are most important for director, inside saleses?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

One of the growing technical skill requirements for sales managers is in the area of data analytics. Our performance and customer systems provide a myriad of data, and the role of the sales manager is to be a sense-maker of that mound of data. What are the implications for changes in strategy or behavior evident in last quarter's activity? How can the sales manager help a specific seller "see" where the data suggest new approaches?

What director, inside sales skills would you recommend for someone trying to advance their career?

Kerri Orders

Assistant Professor of Business, Aquinas College

In terms of a gap year, I recommend that international business students acquire tangible skills, relevant experience and/or certifications which will enhance their success in their desired area of interest. For example, a gap year could consist of gaining technical or digital training overseas, which would also further the students' cultural intelligence and language proficiency. These types of enriching gap year experiences will assist students to distinguish themselves in a highly competitive market. Furthermore, students should focus on broadening and maintaining their global network during a gap year in order to be ready for the job market once the gap year is concluded.

What type of skills will young director, inside saleses need?

Michael Mikitka

Executive Vice President, MHI – Material Handling Industry

Courses and internships are essential. While the required depth of knowledge may vary from one position to another, employers are generally looking for candidates with strong "people-related" skills, those who are willing to continue to learn, and those with the ability to be flexible and adapt.

By "people-related" skills, I mean the abilities associated with effective communication (listen and express ideas and direction) and the skills related to working independently and a team.

As for the interest to continually learn... from a technology, data, and equipment perspective, today's supply chain looks very different than it did 10-years ago. The willingness and ability to continually learn are essential for anyone in a leadership role.

As for flexibility and adapting...supply chain/logistics is as much about responding to disruption and demand as it is planning for it. There is a predictable demand (i.e., seasonal...everyone knows when back-to-school shopping begins). Then there is the unpredictable demand (i.e., power-outages, wildfires, pandemic) that impact market and the ability to operate. Candidates that express flexibility and problem-solving skills will be much sought-after.

Do you want to know more?

List of director, inside sales skills to add to your resume

The most important skills for a director, inside sales resume and required skills for a director, inside sales to have include:

Customer Service
Product Knowledge
Salesforce
Purchase Orders
Order Entry
Outbound Calls
Sales Reps
Sales Process
Inbound Calls
Sales Support
Customer Satisfaction
Customer Orders
Customer Accounts
Cold Calls
Account Management

Sales Orders
Customer Inquiries
Outbound Sales
Computer System
Business Development
Customer Relations
PowerPoint
Inventory Control
Trade Shows
HVAC
Product Line
Sales Strategies
Lead Management
Customer Complaints
Customer Support

Credit Terms
Customer Calls
Sales Reports
OEM
Sales Quotes
Customer Issues
Counter Sales
Inventory Management
Enterprise Sales
Lead Qualification
Sales Contracts
ISO
Cycle Counts
Phone Orders
Process Orders

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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