The role of inside sales directors is to sell services and products over the phone. They are responsible for overseeing sales representatives who make and take telephone calls. They must ensure that the inside sales department is operating smoothly and that sales quotas are met by sales representatives. They may also be involved in the recruitment and training of new sales employees, settle sales disputes in a highly-pressured environment, and ensure that sales representatives have consistent sales leads.

Director, Inside Sales Responsibilities

Here are examples of responsibilities from real director, inside sales resumes representing typical tasks they are likely to perform in their roles.

  • Manage inside sales team, implement best practices and conduct sales training as CRM administrator on SalesForce.com.
  • Full responsibility for all sales activities for a start-up electronic commerce company managing electronic data flow in the healthcare industry.
  • Log all information in SalesForce.
  • Hire and train inside and outside sales reps to sell Internet marketing and website services locally and nationwide.
  • Upgrade internet services to existing customers.
  • Maximize productivity of independent outside rep network.
  • Identify opportunities within an assign territory and network within the opportunity for maximum information intelligence.
  • Research, introduce and qualify early-stage opportunities; require sales rep agreement on qualification criteria.
  • Develop a unique follow-up methodology to ensure consistent and ongoing coverage of account or territory assignments base on understanding sales opportunities.
  • Reverse negative relationship with distributors through personal relationship building, changes in sales execution, and implementation of new distributor programs.
Director, Inside Sales Traits
Analytical skills have to do with gathering information from various sources and then interpreting the data in order to reach a logical conclusion that benefits the business.
Communication skills shows that you are able to relay your thoughts, opinions and ideas clearly to those around you.
Leadership skills directly correlate with a person's ability to lead others toward success or an accomplishment.

Director, Inside Sales Job Description

When it comes to understanding what a director, inside sales does, you may be wondering, "should I become a director, inside sales?" The data included in this section may help you decide. Compared to other jobs, directors, inside sales have a growth rate described as "as fast as average" at 5% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of director, inside sales opportunities that are predicted to open up by 2028 is 20,600.

A director, inside sales annual salary averages $53,547, which breaks down to $25.74 an hour. However, directors, inside sales can earn anywhere from upwards of $29,000 to $97,000 a year. This means that the top-earning directors, inside sales make $68,000 more than the lowest-earning ones.

Once you've become a director, inside sales, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include a business development officer, sales account manager, sales/marketing, and client services director.

Director, Inside Sales Jobs You Might Like

Director, Inside Sales Resume Examples

Director, Inside Sales Skills and Personality Traits

We calculated that 20% of Directors, Inside Sales are proficient in Customer Service, Product Knowledge, and Outbound Calls. They’re also known for soft skills such as Analytical skills, Communication skills, and Leadership skills.

We break down the percentage of Directors, Inside Sales that have these skills listed on their resume here:

  • Customer Service, 20%

    Demonstrated ability of exceeding target revenue goals, providing excellent customer service, and building long-term relationships in a team-oriented environment.

  • Product Knowledge, 9%

    Provided superior product knowledge to customers to ensure items ordered met their needs and specifications.

  • Outbound Calls, 6%

    Championed constant quality improvement on inbound and outbound calls via training initiatives.

  • Communication, 5%

    Create corporate communication and marketing programs.

  • New Customers, 4%

    Worked closely with engineering to expedite qualification process for new customers.

  • Salesforce, 4%

    Manage inside sales team, implemented best practices and conducted sales training as CRM administrator on SalesForce.com.

"customer service," "product knowledge," and "outbound calls" aren't the only skills we found directors, inside sales list on their resumes. In fact, there's a whole list of director, inside sales responsibilities that we found, including:

  • Analytical skills can be considered to be the most important personality trait for a director, inside sales to have. According to a director, inside sales resume, "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies." Directors, inside sales are able to use analytical skills in the following example we gathered from a resume: "accessed database consisting of numerous vendors and product lines. "
  • Another trait important for fulfilling director, inside sales duties is communication skills. According to a director, inside sales resume, "sales managers need to work with colleagues and customers, so they must be able to communicate clearly." Here's an example of how directors, inside sales are able to utilize communication skills: "maintain open communication with clients and proactively seeking new ways to improve customer service/satisfaction. "
  • Leadership skills is also an important skill for directors, inside sales to have. This example of how directors, inside sales use this skill comes from a director, inside sales resume, "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "implemented dashboard report of individual campaign performance goals and metrics for project management, account management and leadership teams. "
  • A thorough review of lots of resumes revealed to us that "customer-service skills" is important to completing director, inside sales responsibilities. This resume example shows just one way directors, inside sales use this skill: "when helping to make a sale, sales managers must listen and respond to the customer’s needs." Here's an example of how this skill is used from a resume that represents typical director, inside sales tasks: "create unique sales presentations based on uncovering customer needs and building value to product line. "
  • See the full list of director, inside sales skills.

    Before becoming a director, inside sales, 67.3% earned their bachelor's degree. When it comes down to graduating with a master's degree, 7.0% directors, inside sales went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most directors, inside sales have a college degree. But about one out of every seven directors, inside sales didn't attend college at all.

    The directors, inside sales who went onto college to earn a more in-depth education generally studied business and marketing, while a small population of directors, inside sales studied communication and management.

    When you're ready to become a director, inside sales, you might wonder which companies hire directors, inside sales. According to our research through director, inside sales resumes, directors, inside sales are mostly hired by Humana, Lansing Building Products, and Comcast. Now is a good time to apply as Humana has 34 directors, inside sales job openings, and there are 6 at Lansing Building Products and 3 at Comcast.

    If you're interested in companies where directors, inside sales make the most money, you'll want to apply for positions at Spectrum Stores, Imperva, and World Fuel Services. We found that at Spectrum Stores, the average director, inside sales salary is $87,167. Whereas at Imperva, directors, inside sales earn roughly $80,661. And at World Fuel Services, they make an average salary of $80,053.

    View more details on director, inside sales salaries across the United States.

    We also looked into companies who hire directors, inside sales from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Dell, AT&T;, and Verizon Communications.

    In general, directors, inside sales fulfill roles in the technology and manufacturing industries. While employment numbers are high in those industries, the director, inside sales annual salary is the highest in the technology industry with $63,107 as the average salary. Meanwhile, the manufacturing and transportation industries pay $60,664 and $56,578 respectively. This means that directors, inside sales who are employed in the technology industry make 43.8% more than directors, inside sales who work in the retail Industry.

    The three companies that hire the most prestigious director, inside saless are:

      What Business Development Officers Do

      A business development officer is responsible for implementing project management techniques and identifying business opportunities to generate revenue resources and increase client partnerships. Business development officers negotiate business offers to the clients, understanding their specifications, and develop strategic processes to reach their target goals according to their requirements, such as budget limitations and deadlines. They also review sales proposals and marketing materials, adjusting existing policies to deliver high-quality outputs with minimal costs. A business development officer analyzes feedback, evaluates current market trends, and monitors business and financial transactions.

      In this section, we take a look at the annual salaries of other professions. Take business development officer for example. On average, the business development officers annual salary is $2,844 higher than what directors, inside sales make on average every year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both directors, inside sales and business development officers positions are skilled in customer service, product knowledge, and new customers.

      These skill sets are where the common ground ends though. A director, inside sales responsibility is more likely to require skills like "outbound calls," "communication," "salesforce," and "purchase orders." Whereas a business development officer requires skills like "financial services," "workplace," "sba," and "financial statements." Just by understanding these different skills you can see how different these careers are.

      Business development officers really shine in the finance industry with an average salary of $52,536. Whereas directors, inside sales tend to make the most money in the technology industry with an average salary of $63,107.

      On average, business development officers reach higher levels of education than directors, inside sales. Business development officers are 18.6% more likely to earn a Master's Degree and 1.4% more likely to graduate with a Doctoral Degree.

      What Are The Duties Of a Sales Account Manager?

      The account sales manager is in charge of the retention of their customer relationship. They have to supervise the portfolio of existing clients, develop new business with them, and seek new sales opportunities. Account sales managers act as liaisons between the company and customer as well as build strong, long-lasting relationships by providing an improved customer experience. It is their responsibility to negotiate contracts and close deals to maximize sales profits. Also, they forecast track sales results and prepare reports on account status.

      The next role we're going to look at is the sales account manager profession. Typically, this position earns a higher pay. In fact, they earn a $16,549 higher salary than directors, inside sales per year.

      A similarity between the two careers of directors, inside sales and sales account managers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "product knowledge," and "outbound calls. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that director, inside sales responsibilities requires skills like "communication," "purchase orders," "order entry," and "customer orders." But a sales account manager might use skills, such as, "crm," "revenue growth," "business relationships," and "sales activities."

      On average, sales account managers earn a higher salary than directors, inside sales. There are industries that support higher salaries in each profession respectively. Interestingly enough, sales account managers earn the most pay in the technology industry with an average salary of $82,650. Whereas, directors, inside sales have higher paychecks in the technology industry where they earn an average of $63,107.

      On the topic of education, sales account managers earn similar levels of education than directors, inside sales. In general, they're 2.4% more likely to graduate with a Master's Degree and 1.4% less likely to earn a Doctoral Degree.

      How a Sales/Marketing Compares

      Among the responsibilities of working in sales and marketing is to reach out to clients to achieve sales targets and secure customer satisfaction. It is also essential to come up and develop strategies to obtain sales and find new opportunities that will strengthen the client base and improve the company's brand and image. Furthermore, working in sales and marketing requires coordination with team members and superiors, so it is vital to have an active line of coordination and communication.

      The third profession we take a look at is sales/marketing. On an average scale, these workers bring in lower salaries than directors, inside sales. In fact, they make a $16,596 lower salary per year.

      By looking over several directors, inside sales and sales/marketing resumes, we found that both roles utilize similar skills, such as "customer service," "product knowledge," and "outbound calls." But beyond that the careers look very different.

      There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a director, inside sales is likely to be skilled in "salesforce," "purchase orders," "order entry," and "rep," while a typical sales/marketing is skilled in "online," "company website," "facebook," and "instagram."

      Sales/marketing make a very good living in the telecommunication industry with an average annual salary of $41,992. Whereas directors, inside sales are paid the highest salary in the technology industry with the average being $63,107.

      When it comes to education, sales/marketing tend to earn similar education levels than directors, inside sales. In fact, they're 0.4% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.

      Description Of a Client Services Director

      A client services director is responsible for maintaining healthy business relationships with clients, ensuring that operational teams provide the highest quality services for the clients, following their deliverables and business requirements. Client services directors oversee project management procedures, identifying inconsistencies, and revising business plans to improve outputs and achieve client satisfaction. They also recommend cost-reduction techniques, as well as processes to maximize productivity and enhance the utilization of resources. A client services director coordinates with the clients for progress updates, as well as informing them of adjustments and opportunities for business development.

      Client services directors tend to earn a higher pay than directors, inside sales by about $63,142 per year.

      While their salaries may vary, directors, inside sales and client services directors both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "new customers," and "new clients. "

      Even though a few skill sets overlap, there are some differences that are important to note. For one, a director, inside sales might have more use for skills like "product knowledge," "outbound calls," "communication," and "salesforce." Meanwhile, some client services directors might include skills like "client service," "procedures," "project management," and "healthcare" on their resume.

      Client services directors earn a higher salary in the technology industry with an average of $113,007. Whereas, directors, inside sales earn the highest salary in the technology industry.

      Client services directors reach higher levels of education when compared to directors, inside sales. The difference is that they're 17.4% more likely to earn a Master's Degree more, and 1.0% more likely to graduate with a Doctoral Degree.