The role of inside sales directors is to sell services and products over the phone. They are responsible for overseeing sales representatives who make and take telephone calls. They must ensure that the inside sales department is operating smoothly and that sales quotas are met by sales representatives. They may also be involved in the recruitment and training of new sales employees, settle sales disputes in a highly-pressured environment, and ensure that sales representatives have consistent sales leads.

Director, Inside Sales Responsibilities

Here are examples of responsibilities from real director, inside sales resumes representing typical tasks they are likely to perform in their roles.

  • Manage job flow with Peachtree ERP.
  • Manage A/R to payment terms, including resolution of discrepancies
  • Manage inside sales team, implement best practices and conduct sales training as CRM administrator on
  • Full responsibility for all sales activities for a start-up electronic commerce company managing electronic data flow in the healthcare industry.
  • Log all information in SalesForce.
  • Establish product standards for implementation of ERP package.
  • Establish procedures for min/max levels as well as procedures RFQ's.
  • Supervise website design and uphold ISO 9001:2008 and AS9100 : 2009 standards.
  • Process all customer RFQ and choose vendors for top price and service.
  • Monitor purchasing and the matching receiving entries in QuickBooks to ensure vendor price.
  • Complete adjustments/transfers in QuickBooks to maintain accurate inventory levels and work with operations to ensure accurate inventory.
  • Reverse negative relationship with distributors through personal relationship building, changes in sales execution, and implementation of new distributor programs.
  • Assist in upselling banking portfolio packages of services for increase revenue.
  • Experience with MRP, MRPII, order points, and vendor negotiations.
  • Analyze MRP system for purchasing requirements which assure parts and materials are available for upcoming jobs.

Director, Inside Sales Skills and Personality Traits

We calculated that 23% of Directors, Inside Sales are proficient in Customer Service, Product Knowledge, and Salesforce. They’re also known for soft skills such as Analytical skills, Communication skills, and Leadership skills.

We break down the percentage of Directors, Inside Sales that have these skills listed on their resume here:

  • Customer Service, 23%

    Demonstrated ability of exceeding target revenue goals, providing excellent customer service, and building long-term relationships in a team-oriented environment.

  • Product Knowledge, 13%

    Provided superior product knowledge to customers to ensure items ordered met their needs and specifications.

  • Salesforce, 5%

    Redesigned SalesForce CRM application to provide forecast and site-specific sales information to the IOP Field Sales team.

  • Purchase Orders, 5%

    Conduct and oversee all procurement operations-requisitions, purchase orders, price negotiation, receiving, delivery verification.

  • Order Entry, 4%

    Collaborated within organizations and coordinated order entry/management of two diverse acquisitions into the corporation.

  • Outbound Calls, 4%

    Championed constant quality improvement on inbound and outbound calls via training initiatives.

"customer service," "product knowledge," and "salesforce" aren't the only skills we found directors, inside sales list on their resumes. In fact, there's a whole list of director, inside sales responsibilities that we found, including:

  • Analytical skills can be considered to be the most important personality trait for a director, inside sales to have. According to a director, inside sales resume, "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies." Directors, inside sales are able to use analytical skills in the following example we gathered from a resume: "accessed database consisting of numerous vendors and product lines. "
  • Another trait important for fulfilling director, inside sales duties is communication skills. According to a director, inside sales resume, "sales managers need to work with colleagues and customers, so they must be able to communicate clearly." Here's an example of how directors, inside sales are able to utilize communication skills: "maintain open communication with clients and proactively seeking new ways to improve customer service/satisfaction. "
  • Leadership skills is also an important skill for directors, inside sales to have. This example of how directors, inside sales use this skill comes from a director, inside sales resume, "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals." Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "implemented dashboard report of individual campaign performance goals and metrics for project management, account management and leadership teams. "
  • A thorough review of lots of resumes revealed to us that "customer-service skills" is important to completing director, inside sales responsibilities. This resume example shows just one way directors, inside sales use this skill: "when helping to make a sale, sales managers must listen and respond to the customer’s needs." Here's an example of how this skill is used from a resume that represents typical director, inside sales tasks: "provided customer support to wide variety of electrical equipment purchasers. "
  • See the full list of director, inside sales skills.

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    What Business Development Officers Do

    A business development officer is responsible for implementing project management techniques and identifying business opportunities to generate revenue resources and increase client partnerships. Business development officers negotiate business offers to the clients, understanding their specifications, and develop strategic processes to reach their target goals according to their requirements, such as budget limitations and deadlines. They also review sales proposals and marketing materials, adjusting existing policies to deliver high-quality outputs with minimal costs. A business development officer analyzes feedback, evaluates current market trends, and monitors business and financial transactions.

    In this section, we take a look at the annual salaries of other professions. Take business development officer for example. On average, the business development officers annual salary is $20,269 higher than what directors, inside sales make on average every year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both directors, inside sales and business development officers positions are skilled in customer service, product knowledge, and sales process.

    These skill sets are where the common ground ends though. A director, inside sales responsibility is more likely to require skills like "salesforce," "purchase orders," "order entry," and "outbound calls." Whereas a business development officer requires skills like "business administration," "financial services," "workplace," and "sba." Just by understanding these different skills you can see how different these careers are.

    Business development officers really shine in the health care industry with an average salary of $84,162. Whereas directors, inside sales tend to make the most money in the technology industry with an average salary of $83,668.

    On average, business development officers reach higher levels of education than directors, inside sales. Business development officers are 7.0% more likely to earn a Master's Degree and 1.0% more likely to graduate with a Doctoral Degree.

    What Are The Duties Of a Sales Account Manager?

    The account sales manager is in charge of the retention of their customer relationship. They have to supervise the portfolio of existing clients, develop new business with them, and seek new sales opportunities. Account sales managers act as liaisons between the company and customer as well as build strong, long-lasting relationships by providing an improved customer experience. It is their responsibility to negotiate contracts and close deals to maximize sales profits. Also, they forecast track sales results and prepare reports on account status.

    The next role we're going to look at is the sales account manager profession. Typically, this position earns a higher pay. In fact, they earn a $1,121 higher salary than directors, inside sales per year.

    A similarity between the two careers of directors, inside sales and sales account managers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "product knowledge," and "salesforce. "

    While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that director, inside sales responsibilities requires skills like "purchase orders," "order entry," "inbound calls," and "customer orders." But a sales account manager might use skills, such as, "crm," "work ethic," "sales territory," and "excellent interpersonal."

    On average, sales account managers earn a higher salary than directors, inside sales. There are industries that support higher salaries in each profession respectively. Interestingly enough, sales account managers earn the most pay in the technology industry with an average salary of $68,777. Whereas, directors, inside sales have higher paychecks in the technology industry where they earn an average of $83,668.

    On the topic of education, sales account managers earn similar levels of education than directors, inside sales. In general, they're 0.7% less likely to graduate with a Master's Degree and 1.0% more likely to earn a Doctoral Degree.

    How a Sales/Marketing Compares

    Among the responsibilities of working in sales and marketing is to reach out to clients to achieve sales targets and secure customer satisfaction. It is also essential to come up and develop strategies to obtain sales and find new opportunities that will strengthen the client base and improve the company's brand and image. Furthermore, working in sales and marketing requires coordination with team members and superiors, so it is vital to have an active line of coordination and communication.

    The third profession we take a look at is sales/marketing. On an average scale, these workers bring in lower salaries than directors, inside sales. In fact, they make a $16,379 lower salary per year.

    By looking over several directors, inside sales and sales/marketing resumes, we found that both roles utilize similar skills, such as "customer service," "product knowledge," and "outbound calls." But beyond that the careers look very different.

    There are many key differences between these two careers as shown by resumes from each profession. Some of those differences include the skills required to complete responsibilities within each role. As an example of this, a director, inside sales is likely to be skilled in "salesforce," "purchase orders," "order entry," and "sales reps," while a typical sales/marketing is skilled in "digital marketing," "facebook," "instagram," and "real estate."

    Sales/marketing make a very good living in the technology industry with an average annual salary of $49,506. Whereas directors, inside sales are paid the highest salary in the technology industry with the average being $83,668.

    When it comes to education, sales/marketing tend to earn similar education levels than directors, inside sales. In fact, they're 0.0% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.

    Description Of a Client Services Director

    A client services director is responsible for maintaining healthy business relationships with clients, ensuring that operational teams provide the highest quality services for the clients, following their deliverables and business requirements. Client services directors oversee project management procedures, identifying inconsistencies, and revising business plans to improve outputs and achieve client satisfaction. They also recommend cost-reduction techniques, as well as processes to maximize productivity and enhance the utilization of resources. A client services director coordinates with the clients for progress updates, as well as informing them of adjustments and opportunities for business development.

    Client services directors tend to earn a higher pay than directors, inside sales by about $59,828 per year.

    While their salaries may vary, directors, inside sales and client services directors both use similar skills to perform their jobs. Resumes from both professions include skills like "customer service," "customer satisfaction," and "account management. "

    Even though a few skill sets overlap, there are some differences that are important to note. For one, a director, inside sales might have more use for skills like "product knowledge," "salesforce," "purchase orders," and "order entry." Meanwhile, some client services directors might include skills like "client service," "excellent interpersonal," "project management," and "healthcare" on their resume.

    Client services directors earn a higher salary in the technology industry with an average of $120,175. Whereas, directors, inside sales earn the highest salary in the technology industry.

    Client services directors reach higher levels of education when compared to directors, inside sales. The difference is that they're 7.7% more likely to earn a Master's Degree more, and 0.8% more likely to graduate with a Doctoral Degree.