Research Summary. Below we've compiled a list of the most important skills for a director. We ranked the top skills based on the percentage of director resumes they appeared on. For example, 10.4% of director resumes contained healthcare as a skill. Let's find out what skills a director actually needs in order to be successful in the workplace.

  • The most common hard skill for a director is healthcare. 10.4% directors have this skill on their resume.
  • The second most common hard skill for a director is customer service appearing on 10.2% of resumes. The third most common is oversight on 7.2% of resumes.
  • Three common soft skills for a director are creativity, communication skills and leadership skills.

One of the most important hard skills a director can possess is experience developing business procedures, because directors act as important players in developing workplace policy. It's also important for directors to have the hard skill of providing general oversight on company operations. Directors with experience in healthcare may have a slight advantage in the job market.

When it comes to soft skills, directors should have excellent customer service skills above all else. Directors need to ensure that shareholders are happy, and great customer service skills will help help in this area.

Below we've compiled a list of the most important skills for a director. We ranked the top skills based on the percentage of director resumes they appeared on. For example, 10.4% of director resumes contained healthcare as a skill. Let's find out what skills a director actually needs in order to be successful in the workplace.

15 Essential Director Skills For Your Resume And Career

1. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how healthcare is used on director resumes:
  • Assisted and provided leadership in the successful merge between two hospitals into Covenant HealthCare.
  • Provided senior-level counseling to companies engaged in e-commerce, professional services, healthcare, financial services, energy and wireless communications.
  • Managed, designed, developed and implemented a sub-system to dramatically simplify time accrual processing for a large healthcare organization.
  • Managed staff of a comprehensive healthcare delivery system at the largest minority-serving community health organization in the New England area.
  • Created and managed a unique healthcare organization focused on serving an international patient base from concept to thriving department.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on director resumes:
  • Demonstrated professional communication when following up with patrons to ensure quality customer service by addressing concerns and to provide problem resolution.
  • Committed to outstanding organizational performance based on clarity of mission, effective teamwork, progressive learning, and outstanding customer service.
  • Consolidated approximately 1,000 local independent call-taking units into eight 550-position call centers, which improved customer service results and increased revenues.
  • Developed plan which supported appropriate market representation for each brand and ensured adequate revenue to sustain dealer operations and customer service.
  • Improved facility operations by implementing new employee training manual to improve customer service through coordinating cross training initiatives.

3. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how oversight is used on director resumes:
  • Provided supervisory oversight of grant-funded cancer, tobacco and cardiovascular programs to ensure entities are operating efficiently and meeting contract objectives.
  • Performed executive oversight and direction of the Army Medical Department's testing and evaluation of future military medical concepts and capabilities.
  • Managed operations for 90 of 125-bed acute inpatient psychiatric beds with oversight for strategic program and development driven project-based processes.
  • Evaluated the adequacy and effectiveness of complaint, communications, employee account, and investor oversight regulatory and operations controls.
  • Reduce operational risk through continual analysis, quality control oversight, and monitoring efforts to ensure overall efficiency and productivity.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Deutsche Bank Jobs (223)
  2. Credit Suisse Jobs (262)
  3. Citi Jobs (195)
  4. Pwc Jobs (931)
  5. UBS Jobs (123)

4. Project Management

Here's how project management is used on director resumes:
  • Directed ERP financial team implementing general ledger and provided project management, business analysis, requirements definition, and configuration solutions.
  • Provided subject matter expertise on scope definition, risk identification, project management methodology, resource allocation, and facilitation/relationship management.
  • Led various technical initiatives that included business justifications, vendor selection, contract negotiations, project management and technical involvement.
  • Work with leadership to establish policies and procedures that project management competency center can leverage to achieve business unit strategy.
  • Project Management- Developed and implemented Nuclear Medicine, Implement Digital Mammography, Migrate data and implement New PACS system.

5. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how human resources is used on director resumes:
  • Develop small family business into company including business plan, marketing, financing, policy development, quality assurance and human resources
  • Directed daily operations of business including human resources, sales, inventory management, customer service, purchasing and merchandising.
  • Led a team responsible for executing global process improvement initiatives across Procurement/Real Estate, Human Resources and Finance Operations.
  • Reviewed and prepared human resources position reclassification documentation and employee pay increases, including salary projections and revenue projections.
  • Managed all Human Resources functions including benefits and salary administration, employee counseling and compliance with all state/federal regulations.

6. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how business development is used on director resumes:
  • Lead a team of business development associates in identifying and researching target companies and supervise project managers in negotiating major deals.
  • Support business development efforts, including proposal development and capability presentations for potential clients, involving mechanical and manufacturing related activities.
  • Function as Capture Manager working with Business Development and line organizations in the development and delivery of Information Technology contract proposals.
  • Managed the Midwest presence of Velocity Sports and Entertainment, LLC with responsibilities including client relationship management and new business development.
  • Worked with business development group to review customer requirements, develop solution strategies, and communicate effective messaging in proposals.

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7. Strategic Plan

Here's how strategic plan is used on director resumes:
  • Lead IT Department operational and strategic planning, including fostering innovation, planning and managing projects as per business initiatives.
  • Convened and directed inter-departmental cancer care strategic planning and implementation group to focus on volume growth and new program development.
  • Seasoned consultant working on mergers/acquisitions, program development, physician relations, strategic planning, large scale performance transformation and bankruptcy
  • Led senior executive level Diversity Leadership Council to develop a 3-year corporate-wide strategic plan to support diversity and cultural transformation.
  • Advised channel managers and manufacturing of annual strategic plans to maintain and grow business and technical product specification requirements.

8. Financial Management

Here's how financial management is used on director resumes:
  • Directed all program functions including marketing, administration, financial management, billing / claims processing and provider / regulatory relations.
  • Job requirements included financial management, maintaining licensing standards and ensuring the safety and educational growth of all children enrolled.
  • Ensured accurate accounting and financial management reporting for all activities including reconciliation with local entities to ensure validity of analysis.
  • Implemented all educational programming to include curriculum and content development, budgeting, financial management and faculty selection and recruitment.
  • Included modules on CNIC organization, Installation Management, Manpower Management, and Financial Management-Budget Formulation, Execution and POM.

9. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how payroll is used on director resumes:
  • Coordinated the development and testing of enhancements and modifications to the payroll system with the Information Technology application support staff.
  • Managed office and driver employees, maintained company invoices, payroll, organized accounts payable/receivable, coordinated company logistics.
  • Manage the relationships with outsourced service providers including information technology, accounting, and payroll services.
  • Maintained the various financial accounts including employee payroll and purchasing and receiving overhead for entire facility.
  • Developed and monitored internal controls to ensure adherence to both State and governmental payroll related requirements.

10. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how professional development is used on director resumes:
  • Developed presentations and presented program information at professional development conferences
  • Attended in-house professional development/management training seminars.
  • Provide comprehensive and high quality communication and consultation with the professional development program mandate to internal and external clients and stakeholders.
  • Conducted in-depth counseling/ professional development and awareness programs for the organization which included presenting to and motivating large groups of employees.
  • Develop on-line course descriptions that are entered into web-based electronic registrar so that adult learners can register for upcoming professional development.

11. Direct Reports

Here's how direct reports is used on director resumes:
  • Provide direction and counsel to direct reports and management towards appropriate resolution of employee relations, internal investigations and employee complaints.
  • Direct a post-secondary vocational school managing twenty direct reports, two-hundred students and reporting through to vice-president of regional operations.
  • Focused on employee development by establishing quarterly goals with direct reports, tracking accomplishments and fostering open communication.
  • Perform leadership responsibilities including performance appraisals, hiring, disciplinary actions and compensation decisions for 5 direct reports.
  • Supervised 11 direct reports administering division-level project portfolio planning, analysis and reporting activities.

12. Process Improvement

Here's how process improvement is used on director resumes:
  • Facilitated numerous process improvement initiatives across interdisciplinary groups.
  • Managed an ERP system implementation for a publicly-traded national distribution company with multiple locations, including process improvement and change management.
  • Introduced process improvements / upgrades which facilitated regulatory commission rate approvals and reduced punitive action due to better customer service.
  • Monitor performance, productivity, error rates, adjudication rates and manage/coordinate process improvement efforts with respect to all departments.
  • Championed and facilitated application of Six Sigma tools for process improvement and new process development increasing department efficiency and productivity.

13. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how risk management is used on director resumes:
  • Implement Risk Management plans based on hardware redundancy, database replication, backup and contingency procedures to ensure uninterrupted Customer Service.
  • Received multiple customer service awards and frequently presented performance modeling and performance risk management in software engineering process to premiere customers.
  • Direct responsibility for Peer Review, Risk Management, Regulatory Preparedness, Clinical Quality, Patient Safety and Service Excellence programs.
  • Developed corporate policies and procedures, loss prevention and risk management programs, ensuring regulatory compliance and minimization of legal risks.
  • Analyzed and developed corporate decision-making recommendations regarding capital structure mix, dividend policy, risk management, and cost of capital.

14. R

R is a free software environment and a language used by programmers for statistical computing. The R programming language is famously used for data analysis by data scientists.

Here's how r is used on director resumes:
  • Implemented Signal R Broadcasting service for updating real-time device status.
  • Attend quarterly Kids R Kids director's meetings.
  • Implemented in R using PCA.
  • Streamline R Department via implementation of a cost-effective information management system.
  • SAP HANA and Hadoop integration with R Language.

15. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how real estate is used on director resumes:
  • Developed a Management Information Systems department to implement a fully integrated commercial real estate accounting and property management system.
  • Focus shifted to managing extensive disposition of corporate real estate assets, while consolidating continuing run off operations.
  • Led acquisition and disposition of corporate real estate assets and due diligence for all domestic and international acquisitions/dispositions.
  • Developed relationships with real estate brokers to expand the available options and services for newly-hired professionals.
  • Manage all real estate and property management aspects of existing retail locations within assigned territory.
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The eight most common skills based on Director resumes in 2023.

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List Of Skills To Add To Your Director Resume

According to recent trends, the most relevant director Resume Keywords for your resume are:

  • Healthcare
  • Customer Service
  • Oversight
  • Project Management
  • Human Resources
  • Business Development
  • Strategic Plan
  • Financial Management
  • Payroll
  • Professional Development
  • Direct Reports
  • Process Improvement
  • Risk Management
  • R
  • Real Estate
  • Performance Management
  • CPR
  • Child Care
  • Due Diligence
  • Medicaid
  • Product Development
  • FDA
  • Training Programs
  • Strategic Direction
  • Medicare
  • Facebook
  • Staff Development
  • Program Development
  • Twitter
  • Business Plan
  • ROI
  • Educational Programs
  • RFP
  • Regulatory Compliance
  • CMS
  • Financial Statements
  • ERP
  • Sigma
  • Swot Analysis
  • Financial Reports
  • Community Outreach
  • State Regulations
  • QA
  • SOX
  • Executive Management
  • Cost Savings
  • Event Planning
  • Press Releases
  • Supply Chain Planning

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Online Courses For Directors

One of the best ways to acquire the skills needed to be a director is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since directors benefit from having skills like healthcare, customer service, and oversight, we found courses that will help you improve these skills.

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19. Diploma Course in Human Resource Management (HRM)


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