Director jobs in Knoxville, TN

As a Vice President of Land Acquisition for the Knoxville Market, you will activate your inner self-starter and provide expertise in maximizing profitability as Fischer Homes seeks out strategic locations to grow and develop. The most rewarding aspect of this role is leading through a prominent presence in the residential land market as you maintain contacts with developers, land owners and others in the residential property market. You will thrive in this role if you: Have an entrepreneurial spirit and an ability to work well when you are given space to be creative. Are driven by completing goals, and developing systems and processes. Are energized by strategy development and feasibility analysis. Know when to act quickly and when to be patient in various situations. Are a strong negotiator and problem-solver. These skills will be used to: Enable adequate supplies of desired properties to be secured at competitive prices in strategic locations. Identify alternate forms of financing when securing land purchases. Prepare feasibility analysis to determine the feasibility and desirability of a parcel of land. Develop conceptual and preliminary cost estimates and cash flow models for the total site. Qualifications: Bachelor's degree and a minimum of two years of applicable experience in real estate land acquisition. 5+ Years of experience in Land Acquisition for residential homebuilders, with 2+ years of local experience in the Knoxville Market. Zoning and entitlement experience preferred, not required. Physical demands and work environment: Must be able to use sensory skills (i.e. verbal communication) to effectively communicate and interact with other Associates and customers. Must be able to perform repetitive motions and use fine motor skills (i.e. typing, writing) to operate office supplies (i.e. computer, calculator, copier). Must be able to lift and carry approximately 20-25lbs unassisted. Must be able to sit for long periods of time with low periods of reaching and standing. The Value of a career with Fischer Homes Fischer Homes is one of the largest and most reputable home builders in the Midwestern and Southeastern states. Founded in 1980, the company has grown to build over 40,000 homes and employs over 700 Associates. Fischer Homes' solid reputation has been built largely by the talent of our Associates as we have been recognized as the 31st largest builder in the United States. We value diversity within the Fischer Homes organization and see each Associate as a team member and valuable asset. We select highly competent individuals to join our team, provide them with the resources, training, and development possible to make significant contributions and drive their success while determining their career paths. The rewards for their efforts are: Professional Development Training programs Tuition Reimbursement Competitive Compensation 401(k) with Company matching contributions and profit-sharing Employee Life Insurance Personal time off Inclusive Leave Fischer Homes holds the highest ethical standards of business. We are honest and straightforward and will stand by our word. Our actions demonstrate respect, courtesy, and above all, fairness.

Build Red Stag's pipeline “machine”: architect the GTM stack & algorithm behind our lead-creation engine (this is not a sales role) In 2013, Red Stag Fulfillment launched. Over the next 12 years, the company has grown tremendously, propelled by some powerful engines: inbound marketing, brand, word of mouth, and a service that truly delivers for our customers (many 3PLs do not). Contrary to what is perhaps popular belief, we don't believe inbound is dead, or dying. And we plan to continue to invest and evolve (so far, LLMs love us) our efforts here. But, we have decided it's time to add a new engine to our ship. We're calling this engine Business Development. Though, we'll state up front this is not business development as it is popularly known. Our definition is more ambitious and rigorous. It combines database development and management, content, advertising, outreach, and more. It involves developing a proprietary algorithm and decision engine to bring together all of these elements into a machine that allows us to efficiently and effectively target ICP-fit clients for Red Stag. We believe this engine will play a pivotal role in propelling Red Stag toward our next big goals. We're looking for a leader who can build the team, systems, and tools to assemble this engine, bolt it to the ship, and keep improving it. A word of caution before we dive in further: this will be hard work. Our level of ambition is high-we don't think it's hyperbole to say that you might count the number of B2B companies who've built something akin to what we're proposing on a hand or two. For the right person, this will be the project of a lifetime. If that might be you, let's dive in. About the Company Red Stag Fulfillment is a logistics and fulfillment organization built to enable companies to grow and scale their businesses. Headquartered in Knoxville, Tennessee, Red Stag was born out of eCommerce with one mission: to enable our clients to grow their business by redefining the 3PL experience for both clients and employees. By leveraging technology to ensure accurate, reliable, secure, and fast shipping, we have quickly established ourselves as a world-class fulfillment and logistics company. At Red Stag Fulfillment, we understand that our team members are our most important asset. We have grown into one of America's best order fulfillment companies by building a team of people who are eager to be a part of our growth. To make this happen, our team members show up and give their all every day. Our core values are of paramount importance and inform and guide all our decisions. Here at Red Stag: We act like we own it. We sweat the small stuff. We have positive attitudes. We treat everyone with dignity and respect. We always seek to improve. About the RoleOn Business Development The Components*: The Database. We need to find every ICP-fit prospect that should know Red Stag exists. And, because new companies and opportunities will emerge, we need a way to continually search for and ingest new ones into the database. Then, we need to design the database in such a way that organizes information, syncs with other relevant systems, and self-adjusts over time. Content. World-class content that educates, helps, and entertains our target audience around their pain points and opportunities will provide fuel for the next two components: Advertising engine. Highly-targeted digital and physical advertising will drive awareness and fondness for Red Stag. Outbound engine. People buy from people. People who get them and their challenges. High-powered “BDRs” will leverage digital and physical channels, relationships, and fantastic content to develop long-term relationships with key prospects. The algorithm and decision engine. To work, each of the above components needs to operate with excellence. To maximize efficiency, an algorithm and decision engine must be developed to point resources at the right targets based on prospect fit, goals, timing, and other signals. * Note that components will include some shared resources across marketing, sales, and technology teams, TBD. Responsibilities Let's mix metaphors for a minute. We have: High-level schematics for business development and prototypes for pieces of the system Experiments we've run in adjacent areas Resources we can plug into parts of this effort Now we need the chef to design the recipe, assemble the right tools, and create the dish. That's where you come in. You'll start small-building alongside a tight group of cross-functional collaborators and new resources you recruit. Then scale the team as we validate and grow. You'll architect, launch, and continuously improve the business development engine that drives long-term growth for Red Stag. Here's what that looks like in practice: Build the foundation Design and launch v1 of the BD system-including the database, content library, outreach engine, ad strategy, and prioritization algorithm Implement a scalable tool stack to support contact enrichment, signal detection, outbound coordination, and reporting Stand up a central database of ICP-fit companies and decision-makers that evolves over time Make the system smarter Build the prioritization model that scores prospects based on ICP fit, intent, and timing, and other factors Develop processes to ingest and act on online and offline signals- a digital sonar system -scraping LinkedIn, Reddit, X, etc.-to surface switching signals and pain points Establish data standards for logging interactions and feeding results back into the system Create and deploy content that moves the needle Partner across marketing to develop high-impact content that builds trust and awareness among high-value prospects Coordinate with internal subject matter experts in our leadership and operations teams to bring Red Stag's voice to life across channels Ensure content is properly tagged and accessible for use in ads, outbound, and nurture flows Drive outreach and engagement Oversee targeted advertising and outbound efforts-both automated and manual-that generate familiarity and trust Build and execute a coordinated and targeted digital advertising strategy Work behind the scenes to guide RSF's public “faces” for trade shows, podcasts, and prospect conversations Collaborate with outbound reps for timely, contextual & value-add outreach Build and lead the team Define key roles and structure for the BD function; hire and manage early team members Balance “player/coach” execution with team leadership as the program scales Set clear goals, build feedback loops, and measure contribution to sales pipeline and profit Deliver business value and iterate Collaborate closely with Sales and Marketing leadership to validate lead quality, iterate on targeting, and optimize for contribution profit Manage BD roadmap, prioritize projects, and communicate progress to leadership and cross-functional stakeholders Measure performance of the machine on lead volume, quality, and propensity to buy, create feedback loops, and iterate based on the data The right candidate Will be excited about this role because… This role will scratch your itch to build something truly meaningful and differentiated. You'll collaborate to develop a vision and then bring it to life. You'll be able to move fast, iterate and experiment to your heart's content and build an ever-improving machine that drives big economic value for Red Stag and its customers. You'll be backed by a service-our fulfillment for brands and ecommerce companies selling into the U.S. market. Many go-to-market teams have to sell undifferentiated products or services. That sucks. You won't find this here-we are run by world-class operators and relentlessly focused on delivering for our customers. You'll be embedded in an awesome Marketing team, and partner with a revenue organization and technology team that are fun and focused on growth and improvement. Last, but certainly not least, you'll serve two worthy groups of stakeholders in Red Stag's success: our people doing boots on the ground work and literal heavy lifting, and our clients-entrpreneurs and brands building meaningful businesses, and counting on us to deliver for their customers. Will have the following skills: Drive to move fast, iterate quickly, learn and adapt The ability to build meaningful things from (near) scratch Capability to be a player/coach. You'll build a strong team, but you'll need to be on the field running plays too Desire and ability to recruit, develop, and lead people Problem solver with high analytical skills Highly comfortable with AI and modern Marketing/GTM technology. While you'll hire/get support from the technology team, you should be a builder, too Proactive communicator and collaborator. This role will partner across Marketing, Sales, and Technology Business acumen to see how this new system turns activity into profit Need not apply if… Finally, while it's essential for us to outline the characteristics and competencies of the perfect candidate, it might be equally important to list the types of candidates who need not apply: Someone who prefers center stage to the control room. If your ideal week is wall-to-wall podcasts, conference panels, and LinkedIn livestreams-great news: we'll soon be hiring for a forward-facing evangelist role. This seat, however, is for the architect who designs the machine and directs the performers rather than starring in every scene (while still venturing out often enough to keep a finger on the market's pulse) A "strategic visionary" who disdains getting their hands in the muck of the work A maintainer, hoping to execute the established playbook as opposed to helping write it with their team A political animal, who advances via corporate politics rather than value creation High ego. Some of your ideas and experiments will fail. And, this role is about collaborating, not empire building If this sounds like you and sounds like your idea of a great time, we look forward to your application. We can't wait to get started. FLSA Exemption Status: Exempt (Salaried) Remote Work: Knoxville, preferred, remote with regular travel to Knoxville considered for the right candidate located in AL, AZ, CO, CT, FL, GA, IL, MD, MA, NV, OH, PA, TN, TX, UT. Reports To: Chief Marketing Officer

Job Description The VP Service Operations Americas will lead service operations across the Americas. This role carries full P&L responsibility for the regional service business, overseeing multiple service hubs and field service teams with responsibility to deliver revenue from maintenance, repair and overhaul work in support of our customers. As a key member of the Americas Leadership Team, the VP will report directly to the Executive Vice President, Americas and will be based in the US. RESPONSIBILITIES & DUTIES Lead and develop regional service teams to drive performance and customer satisfaction while conducting business at the safest possible level on Kelvion and customer sites. Deliver monthly, quarterly, and annual service revenue and margin targets. Expand service capabilities and geographic reach in the Americas to meet customer demand, to include use of channel partners for regional field service support. Interact directly with customers at multiple levels, CEO to shop floor, in representing Kelvion while driving customer satisfaction and future business opportunities. Implement standardized service processes and digital tools to improve efficiency and consistency. Maximize utilization of service capabilities and infrastructure. Hire, set clear expectations and follow through on deliverables. Foster people development and drive talent retention within service operations. Support strategic initiatives aimed at transformational growth and brand expansion in alignment with global objectives. Collaborate with cross-functional teams to align service strategies by product and market served. Expand market share and penetrate new industries through service excellence. Enhance organizational structure to scale the organization for future growth. Lead the Americas service organization to meet operational and financial targets. All other duties assigned. OTHER RESPONSIBILITIES To ensure Kelvion's Standard of Excellence, which includes quality, is incorporated into every product we produce. Follow all company policies and procedures, including but not limited to Global Code of Business Principles, Code of Ethics and Business Conduct, Vision and Values, Operational Framework REQUIREMENTS (KNOWLEDGE, SKILLS & ABILITIES) Deep understanding of service delivery processes and customer lifecycle management, to include experience with service overhaul programs, service parts sales and field service support. Hands-on leadership style with strategic vision and tactical execution capabilities. Change agent with the ability to integrate into existing teams while driving transformation. Willingness to travel across the Americas as needed. Represent the Americas region in global forums and legal entities on service-related matters. EDUCATION AND EXPERIENCE (required levels) Bachelor's Degree from an accredited university program 10 plus years of experience in operations, leading others in a medium-sized, global organization-preferably in industrial or manufacturing environments. Experience working in matrix organizations; exposure to international work environments is a plus. Strong track record of delivering revenue targets in competitive markets. Skilled in managing and closing large-scale service projects. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; reach with hands, arms, and shoulders. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and talk and hear. The employee occasionally will be required to hand lift and/or move objects up to 50 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements QUALIFICATIONS: Individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and /or ability required. EDUCATION and/or EXPERIENCE: Must meet one of the four education and training requirements: 1) graduated from an accredited four-year college plus (1) year of full-time experience in group setting, 2) sixty (60) semester hours of college plus (2) years full-time experience in a group setting, 3) High School Diploma or GED with (4) years of full-time experience in a group setting, 4) continuously employed as an early child care director or a child care agency owner since July 2001. In addition; must have 1-3 years supervisory experience and strong supervisory skills. Must have good organizational skills and task oriented. Must possess necessary skills in working with the general public as well as professionals in the school system. Experience working with DHS licensed child care/early child care agency is highly preferred. Y Team Leader certification preferred. Prefer knowledge of and previous experience with, diverse populations. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form. WORK ENVIRONMENT: While performing the duties of this job, the employee is regularly exposed to outdoor weather. The noise level in the work environment is usually moderate. MATHEMATICAL SKILLS: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume and distance. PHYSICAL DEMANDS: Frequently required to talk or hear (25 yards). Occasionally required to stand, walk, sit and use hands and fingers. Employee may occasionally be required to lift 50 pounds. Vision abilities required by this job include close, distance (100 yards), color and peripheral vision, depth perception, and ability to adjust focus. Ability to plan, lead and participate in a range of activities in a variety of outdoor/indoor settings. LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups children and adults as well as employees of the organization. DIVERSITY, EQUALITY, INCLUSION, AND BELONGING: The YMCA of East Tennessee is an equal opportunity employment employer. We do not discriminate against, and welcome all ages, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. CERTIFICATES, LICENSES, COURSES: Current Adult/Child CPR; required for hire and must maintain certification. First Aid; required for hire and must maintain certification. Required Redwoods Training Courses; required to complete within 30 days of hire, provided by the Y. New Employee Orientation; required before start, provided by the Y. Annual Training; must take part in minimum of 36 hours training annually. Additional training, licenses, and courses may be required throughout employment. The YMCA of East Tennessee is an equal opportunity employment employer. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Salary Description $42,105.00 - $46,000

Access Holdings is a next-generation alternative asset manager providing investors with access to the lower-middle market. Founded in 2013, Access Holdings has approximately $2.3 billion in assets under management. The firm implements its systematic research and data-driven operating model - The Access Edge - to partner with lower-middle market businesses in industries essential to economic growth and resilience. For more information, please visit *********************** Role Overview As the Director of Strategy, you will serve as a key partner to senior leadership, driving the execution of strategic initiatives and ensuring organizational priorities are successfully translated into actionable outcomes. Partnering closely with the Zeus Executive Leadership Team, you will ensure that the company-wide strategy is translated into hub-level priorities and executed effectively across departments. This role bridges strategy and operations by bringing structure, accountability, and clarity to complex initiatives in a rapidly growing environment. The Director of Strategy will report directly to the Hub President with dotted line reporting to the Zeus President in the Access Creating Executives (“ACE”) Program sponsored by Access Holdings. Key Responsibilities Translate enterprise strategy into clear, measurable objectives at the business-unit level, ensuring alignment with corporate priorities. Provide forward-looking insights and recommendations to guide both short-term performance and long-term growth. Partner with department leaders to set priorities, establish accountability, and drive execution across functions. Support cultural alignment with company values by collaborating with HR on communications, engagement, and change initiatives. Lead the implementation and oversight of key strategic initiatives, including program management, prioritization, and decision-making with external and internal stakeholders. Facilitate cross-functional working groups and task forces to accelerate progress on projects. Own timelines, milestones, and resource planning for special projects and integrations, ensuring delivery against commitments. Standardize tools and frameworks for project tracking, reporting, and accountability across departments. Oversee operational cadence, including OKRs, department reviews, and leadership performance dashboards. Translate enterprise strategy into clear, actionable objectives for hub departments. Liaise with hub department heads to ensure clarity, accountability, and timelines on initiatives. Maintain strong feedback loops from hub departments back to the Hub President and enterprise leadership. Prepare hub performance insights and operational updates for the Hub President and Zeus ELT. Develop dashboards and reports that track hub progress toward strategic and operational goals. Draft and distribute operational communications for hub employees (e.g., quarterly priorities, project updates, cultural initiatives). Review and analyze monthly financial results and provide recommendations for improvement in performance. Conduct rigorous integration and synergies planning and execution with guidance from the executive leadership. Participate in Access Holdings ACE training and networking activities. Qualifications Strong analytical and corporate finance experience performing financial modeling. Experience in driving and impending organizational change and change management. Operates with credibility and presence; able to hold managers and directors accountable without direct authority. Balances assertiveness with diplomacy, fostering collaboration across hub departments. Functions as a “translator” between enterprise strategy and hub-level execution. Exceptional track record of producing quantitative analysis and utilizing the results for measurement and planning within a dynamic environment. Thrives in ambiguity by driving clarity and structure into complex challenges. Maintains relentless focus on accountability, timelines, and outcomes. Understands the bigger picture of corporate vision while grounding execution in hub-specific operational realities. Curious and proactive in identifying how hub department efforts contribute to company goals. Builds strong, trust-based relationships with leaders and employees across the hub. Skilled facilitator in conversations requiring alignment, conflict resolution, or consensus building. Resilient under pressure, maintaining professionalism in dynamic environments. Inclusive and collaborative, valuing diverse perspectives in decision-making. Growth-oriented and committed to continuous improvement, personally and organizationally. Comfortable operating in a high-growth, rapidly changing environment. Work Requirements Bachelor's degree in Business Administration, Management, or related field (MBA or advanced degree required). 8+ years of progressive experience in business operations, program management, or strategy execution within a fast-paced, complex organization. Demonstrated success in leading cross-functional initiatives with measurable impact. Experience supporting senior leadership and translating strategic goals into operational plans. Familiarity with performance management systems (OKRs, KPIs, dashboards) and enterprise tools for project tracking and communication. Strong command of project management tools (e.g., Asana, Smartsheet, Jira, Monday.com). Exceptional written and verbal communication skills across executive, managerial, and frontline audiences. Must be eligible to work in the U.S. without requiring sponsorship now or in the future EEOC Statement Zeus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Leading automotive dealership dedicated to providing exceptional sales and service experiences. We pride ourselves on our commitment to customer satisfaction and our extensive knowledge of the automotive industry. Top pay for top talent! Summary We are seeking a proven and highly experienced Service Director to join our team. This leadership role is pivotal in driving operational excellence and enhancing customer engagement within our dealership. The Director will oversee fixed operations departments, ensuring alignment with our mission of delivering top-notch automotive services. Responsibilities Lead and manage dealership operations to achieve sales and service goals. Develop and implement strategic plans to enhance customer satisfaction and loyalty. Oversee staff training programs to ensure high-quality service delivery. Analyze performance metrics to identify areas for improvement and growth. Foster a positive work environment that encourages teamwork and professional development. Collaborate with marketing teams to promote dealership services effectively. Requirements Proven experience in a leadership role within the automotive industry. Strong understanding of automotive diagnostics and vehicle maintenance. Excellent customer service skills with a focus on client satisfaction. Ability to analyze data and make informed decisions based on performance metrics. Effective communication skills to interact with staff, customers, and stakeholders. If you are ready to take your career to the next level in the automotive industry, we invite you to apply today! Job Type: Full-time Pay: $100,000.00 - $200,000.00 Plus per year! Top pay for top talent! Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Experience: Ford Manufacturer service management: 5 years (Required) Ability to Commute: Knoxville, TN 37912 (Required) Ability to Relocate: Knoxville, TN 37912: Relocate before starting work (Required) Work Location: In person

**Location:** State of Tennessee. It is highly preferred that the selected candidate resides in Nashville, TN. This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. **Alternate locations may be considered if candidates reside within a commuting distance from an office.** _Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law._ **Tennessee residency is a requirement for this position.** The **Director GBD Special Programs Services** is responsible for directing and overseeing the operations in alignment to a special product/programs, such as long term service and supports (LTSS), with a focus on program performance, operating policies, process improvements, program enhancements, managing interdependencies and risks, program status and evaluation reporting, and growth/expansion. **How You Will Make an Impact** Primary duties may include, but are not limited to: + Directs and oversees program operations in support of corporate and health plan management in execution of clinical service delivery. + Monitors national and local health plan market trends relative to the clinical span of the program. + Leads and/or participates in cross-functional workgroups created to maintain and develop clinical programs. + Evaluates all facets of the clinical program to improve efficiency of operations, financial return, customer service, and provider engagement. + Develops, communicates, and monitors program schedule, budget, and resources plan; coordinates program deliverables and resolves issues that may hinder clinical program success. + Hires, trains, coaches, counsels, and evaluates performance of direct reports. **Minimum Requirements:** + Requires a BA/BS and minimum of 8 years experience in a related field, including prior management experience and clinical, quality, and/or utilization management experience in a managed care setting; or any combination of education and experience, which would provide an equivalent background. **Preferred Skills, Capabilities and Experiences:** + MBA preferred. + RN, LSW, or LPN/LVN license preferred. + Experience working with senior leadership and state stakeholders. + Experience presenting reports to state stakeholders. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact ******************************************** for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Job Description The Center Director is responsible for ensuring the health, safety, and quality of education, for all children within the center's care. The Center Director is directly accountable for overall operational management in accordance with well-established guidelines, including curriculum development, staff and facilities management, legal and budgetary considerations, and long range planning. The Center Director ensures that the needs of the students and the goals of the center are met appropriately. Duties Establish quality vision for the center. Manage adherence to quality standards in accordance with the vision and with state and local requirements. Maintain quality effectiveness measurements. Develop general educational curriculum; collaborate with staff to develop positive learning activities; manage adherence to state and local regulations. Maintain student records in accordance with established enrollment procedures and guidelines. Maintain communications with parents of current and prospective students through direct conversation, newsletters and parent handbook; implement community outreach activities to maintain and promote positive community relationships. Approve menus and food purchases. Maintain positive relationships with regulatory agencies; ensure legal and financial compliance. Oversee all office functions including payroll, accounts payable and receivable, tuition billing and payment, human resources and personnel management (staff supervision) and purchasing. Resolve conflicts (including corrective action when necessary) to ensure a positive experience for everyone. Manage budget planning and review. Establish illness and emergency procedures; ensure staff is trained appropriately. Implement strategic plan and goals in keeping with mission of program. Maintain personal professional development plan to ensure continuous quality improvement. Requirements Minimum of 3 years of supervisory experience. 5 years of direct professional experience in an early childhood setting. High energy. Strong oral and written communications skills; technology skills. Ability to work well with others (staff, children, and parents) and to foster a team environment. A strong understanding of child development. Strong finance and budgeting skills. Excellent leadership, organizational, and interpersonal skills. Infant/child CPR and First Aid certification. Must clear full background check. Must pass health screening. Bachelor's Degree or Master's Degree in early childhood education or related field of study with a minimum of 30 credits in ECE. Nice To Haves CDA Certification Ability to understand and write Grants. Benefits Following a 90-day probationary period, employees are eligible for Paid Vacation PAID Training Annual merit raises Paid Holidays Occasional Bonuses Paid Professional Membership in NAEYC

Looking to elevate your career? Join us! Hours: Full Time | M-F 8a - 5p Contribute to the overall success of Solis operations by overseeing all departments within the Solis Mammography center; having ultimate accountability and responsibility in managing center staff and the daily operations. The Center Director is instrumental in defining the goals, budget and performance standards for the center, and communicating these elements to the staff. The Director must work effectively with physicians, patients, staff, and public and external agencies, setting a standard of outstanding customer service. Department Highlights: Patient-Focused Team Cohesive and Friendly Environment Supportive and Encouraging Atmosphere Here is what you will need: Certification by ARRT in Mammography preferred but not required. Minimum of 5 years healthcare industry experience. Minimum of 2 years supervisory experience. The ability to interact with staff at all levels in a fast-paced environment, typically under pressure, while remaining flexible yet focused. Demonstrated high level of confidentiality and professionalism. Demonstrated outstanding service skills with both internal and external customers. Ability to read, write and comprehend medical terminology. Ability to apply common sense understanding in order to carry out detailed and sometimes complex, written or oral instructions. Knowledge of database software and Radiology Information Systems software, Sectra preferred A Day in the Life of a Center Director Provide services and support for the following areas: Understands, promotes and demonstrates the Solis Way Supervise daily operations of medical records, front desk, CAD/Reports, and technologists. Ensure medical releases are provided to imaging facilities requiring prior mammogram films for patients, as requested by the radiologist. Review delinquent exam report each calendar month, documenting and notifying delinquent patients. Track pathology outcomes for needle localizations and BI-RADS 4 & 5 exams and verify information entered in the RIS. Act as point of contact for patients and referring physician offices for all concerns relating to patient scheduling and treatment, quickly responding to any complaints or concerns. Coordinate service and preventative maintenance of equipment. Monitor and gather data on equipment malfunction, associated downtime, and document effects on patient care. Oversee the compliance and documentation necessary for obtaining and maintaining state/MQSA mammography license. Monitor center employees with regard to work performance and attendance and take appropriate steps to ensure Solis standards are being met. Monitor staffing levels and ensure appropriate coverage relative to budgetary guidelines. Why Solis Mammography? A Great Place to Work, earning this prestigious award for multiple years running. Offer competitive benefits such as Medical, Dental, Vision, 401k, PTO, Paid Holidays, Backup Child/Adult Care as well as other unique benefits.

The mission of Hooters is to “ Make People Happy ” and the Hospitality Service Support position strives to provide an exceptional experience for our guests including a sincere positive greeting, quick and efficient service and a clean and friendly atmosphere. You will have the opportunity to be cross trained in three areas of responsibility. Performing the Host role; ultimately responsible for greeting the customer immediately when they enter Hooters. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host recognizes and knows how to assist parties with children, large parties, businessmen/women and all other types of people that enter Hooters doors. The Host controls the flow of the restaurant through seating and to alleviate Hooters Girls from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for selling Merchandise. Preforming the To-Go role; taking orders via phone, delivery service apps/tablets, online orders, and walk-in guests. This role time, and order accuracy. Additional duties of this position will include suggestive selling, ensuring order accuracy, orders packaged accurately, and receiving payment. The To-Go position must be aware of new menu items and specials and be able to answer all questions about the menu. Performing the Staff role; maintaining cleanliness and sanitation of various areas of the restaurant to include the parking lot, Front of House, and restrooms. This role plays a significant part of the guests' perception of the atmosphere. Attention to detail of restaurant needs in all aspects of staff support responsibilities. Keeps all wait stations full stocked and maintained. If applicable, Staff may assist in stocking and cleanliness of the Hooters bar area and performing Food Runner task. The ability to prioritize multiple tasks to ensure operations run efficiently is important. All employees will be required to embrace the Company's core values: Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations. Responsibilities: a. Guest Happiness · Food & Beverage Quality Assurance · Order Accuracy · Speed of Service · Accurate Food Presentation · Friendly & Attentive Customer Service b. Financial Management · Responsible Cash Handling c. Brand Operating Standards · Welcoming, Personal, & Courteous · Ensures Proper Sanitation and Food Handling · Prepared, in Uniform & Punctual for Shift · Cleanliness d. Other · Menu Knowledge · Rotation Seating · Aware of Events & Specials · Sense of Urgency · Store Events Spokesperson · Ensures Proper Sanitation and Cleanliness of Sell Windows and Wait Stations · Facility Maintenance and Cleanliness · Ensures Products are Available for FOH Employees Qualifications: Must be 17/18 years of age or older Customer Service Skills Basic Mathematical Computations Skills Ability to Promote Brand Integrity Ability to Maintain Professionalism at All Times Ability to Communicate Clearly Ability to Work Well with Others Ability to Multi-Task within a Fast-Paced Environment Ability to Adapt to Change Menu Knowledge Knowledge of Sanitation and Use of MSDS All applicants applying for a position involved in the service of alcoholic beverages must have a valid ServSafe alcohol certification, and all applicants must have any other legally required certification prior to beginning work and in order to be eligible to work for Hooters. The applicant will not be compensated for the completion of any training required to get the required certification, and gaining such certification does not guarantee the applicant continued employment. Hooters of America LLC. is an equal opportunity employer and committed to workplace diversity. M/F/D/V are encouraged to apply

Job Description The Director HSE at Aqua-Chem will shape and execute the health, safety, and environmental vision of the regions Industrial Water Solutions business unit. This role goes beyond compliance, it's about leading a digital, sustainable, and human-cantered transformation of HSE practices. The Director will integrate advanced technologies, ESG principles, and inclusive leadership to ensure operational resilience and environmental stewardship across global operations. Schedule: Monday - Friday, 8:00am - 5:00pm Location: Onsite; Knoxville, TN Pay Range: Dependent on Experience | $98,000 - $156,000/yr (Salary/Exempt) Benefits: Group Medical, Dental Vision, 401(k) Match, Paid Vacation, Paid Holidays, and Paid Sick Time. +Employer Paid Benefits: STD, LTD, Life AD&D Essential Duties: HSE policy development and implementation Develop and implement future-ready HSE policies aligned with global ESG goals. Ensure compliance with local, national, and international HSE regulations. Monitor and report on HSE performance and drive continuous improvement initiatives through data-driven insights and innovation. Risk management (digital & predictive) Identify and assess HSE risks and develop mitigation strategies (leverage AI, IoT, and real-time analytics to anticipate and mitigate risks) Lead digital transformation of HSE systems and reporting platforms. Conduct predictive audits and scenario-based risk modelling. Culture & capability building Promote a psychologically safe, inclusive, and learning-oriented safety culture. Design immersive, tech-enabled training programs (e.g., VR/AR simulations. Empower employees at all levels to take ownership of HSE. Stakeholder engagement & reporting Represent the business unit in global HSE forums and regulatory bodies. Communicate HSE performance transparently to internal and external stakeholders. Align HSE reporting with ESG and CSR commitments. Emergency preparedness & resilience Support Net Zero and biodiversity goals through cross-functional collaboration Lead climate risk assessments and resilience planning. Sustainability and environmental stewardship Integrate circular economy and climate resilience into operations. Ensure compliance with ISO 14001, ISO 45001, and sustainability frameworks. Support Net Zero and biodiversity goals through cross-functional collaboration. Emergency Preparedness and Response (resilience) Lead climate risk assessments and resilience planning. Support Net Zero and biodiversity goals through cross-functional collaboration. Other duties as assigned. Education/Experience: Minimum of a Bachelor's degree but preferably a Master's in Environmental Science, Engineering, or HSE Management 10+ years in HSE leadership, ideally in industrial water or infrastructure sectors Experience with HSE Organizations, such as OSHA, NEBOSH, CSP, CIH, ISO 45001/14001 Experience with ESG reporting, sustainability frameworks, and digital HSE tools. Requirements: Must be a US Citizen Able to work overtime as required *This description indicates the general nature of the tasks and responsibilities required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of management to assign, direct, and control the specific duties of individuals performing this function. The Company reserves the right to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper. This description supersedes any previous description for this position. This description supersedes any previous descriptions for this position. **Aqua-Chem provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type Full time PetSafe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World's Fair and we boast of 21 craft breweries around the city (click here for the Ale Trail ). If you like to hike or camp, visit the Great Smokey Mountain National Park. Take your pick of outdoor activities from walking, tubing, running, or biking in our Urban Wilderness . Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville. Our Company: PetSafe Brands is the world leader in pet products through our family of brands:Pet Safe Brand, Sport DOG Brand, Invisible Fence Brand, Kurgo and Premier Pet. Pet Safe Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine. We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community's employer of choice as we all live our purpose: We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe. Summary of Position: **This is a Long-Term Contract Position (12+ Months)** A core member of the Transformation Office, the Director of Transformation position will be responsible for driving the process, tools, measurement, and support of the “Tailwind” transformation. They will partner with the Chief Transformation Officer, Workstream Sponsors and Leaders, Initiative Owners, Finance team, and outside partners to drive disciplined delivery of the transformation process and results. They own the performance management systems and tools, calendar, key meetings, training and onboarding, measurement and reporting, and insights / problem solving to deliver sustained transformational results to the business. This transformation is early in the implementation phase, having completed initial scoping and planning in Fall 2025. Responsibilities: Driving Transformation Delivery and Performance Infrastructure Ensure flawless and timely preparation of all materials for the weekly TO cadence, including TO meetings, Leadership Team Steering Committees, and briefing meetings Drive decisions and actions, not discussions-performance-manage Workstream Leaders and Initiative Owners to meet deadlines with no lateness or under-delivery Maintain a clear understanding of the initiative pipeline and proactively identify and address potential roadblocks Leverage organizational knowledge to engage the right individuals to eliminate roadblocks and ensure progress Support weekly TO meetings by tracking actions, driving discussions, and coordinating logistics Driving Progress and Problem Solving Bring structure, data, and insights to business problems to enable effective decision-making Act as a problem-solving partner for the business, helping identify new initiatives and generate greater impact, faster Support initiative owners in building, navigating, and delivering transformation initiatives Identify and prioritize opportunities to over-deliver or add value to the overall transformation Providing Program Performance Transparency and Escalating Decisions to Management Ensure program performance transparency by validating and consolidating reporting on transformation results, forecasts, and business cases Escalate key decisions and exceptions to the management team to ensure timely resolution Present and support the preparation of program updates during key stakeholder meetings, including Leadership Team and Board discussions Prepare senior leadership with transformation talking points for management updates and internal communications Distilling Insights and Linking Transformation to Core Business Partner with the finance team to bridge monthly transformation results to the company's P&L, ensuring alignment with financial objectives Monitor and consolidate transformation results, forecasts, and business cases to provide actionable insights Collaborate with functional teams to embed transformation initiatives into core business processes, ensuring sustainability and long-term impact Coordinate the linkage of transformation efforts to broader business strategies, ensuring alignment with organizational goals Owning WAVE and Championing Its Use Across the Transformation Use WAVE to track the progress of initiatives through the pipeline at every stage, ensuring accurate and up-to-date reporting Become an expert in WAVE functionality for both day-to-day initiative management and long-term tool capabilities Schedule and deliver WAVE training sessions to users, ensuring consistent and effective adoption across the organization Issue standard and ad hoc reports from WAVE and conduct analysis as required to support decision-making and performance tracking Qualifications: 5-10+ years in management consulting, corporate strategy, finance, or transformation delivery roles Strong experience driving large comprehensive growth strategy deployment in small to medium sized businesses Consumer-facing business experience; preferably in CPG or retail Proven track record of delivering complex cross-functional initiatives Strong analytics capabilities, including financial statement, ROI, and project business case development Comfortable navigating executive-level decisions and boardroom strategy Experience managing prioritization and sequencing of technology investment and enablement Experience working with private equity stakeholders, including managing relationships, aligning with value creation plans, and communicating strategic messages Skills and Competencies Strategic Thinking: Able to define long-term vision and align it to business goals and execution Quality-Driven: Holds teams accountable for excellence in plans and execution Cross-Functional Leader: Skilled in navigating and influencing across Finance, NRM, Category, IT, Sales, and Marketing Commercial Mindset: Understands product P&L, pricing levers, and go-to-market dynamics Communication: Distills complex product strategy into clear, inspiring direction Data-Informed: Drives decisions through metrics, testing, and usage analytics Relationships: This position reports to the Chief Transformation Officer Partner closely with the Sales, Marketing, Finance, IT, Operations, and Customer Support leaders As needed, collaborates with private equity stakeholders to ensure alignment with our strategic objectives and performance expectations Potential to lead one or more analysts and/or project manager #LI-TS1 BENEFITS: Working for PetSafe Brands definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do! PetSafe Brands is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At PetSafe Brand, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self-expression and talent. We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual's identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger. While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.

Job DescriptionDirector of Cybersecurity East Tennessee healthcare company is seeking a Director of Cybersecurity that will report to the Chief Information Security Officer (CISO) and is responsible for overseeing cybersecurity operations and strategy within client infrastructure. This role ensures Confidentiality, Integrity, and Availability of information assets, particularly sensitive data (PHI). This role also involves setting the vision and direction for cybersecurity services, implementing standards and security policies that are maintained, and managing technical implementation projects. The Director of Cybersecurity has financial and budgetary responsibilities, manages a wide range of vendors and external partners, and personnel management within the cybersecurity area. This position leads and ensures performance management and career development for an extended team of cybersecurity professionals. The role also involves developing strategic cybersecurity roadmaps and collaborating with other IT and clinical technology teams within the health system to secure sensitive data and ensure compliance with HIPAA regulations. Position Accountabilities and Performance Criteria: Leadership and Team Management Leadership: Direct and provide leadership to all cybersecurity staff, including Security Analysts, Incident Responders, and Compliance Specialists. Change Agent: Support and lead the efforts to change team cultures, dynamics, processes, and technologies that provide modern solutions to the organization. Team Management: Lead cybersecurity team to ensure performance management and career development. Provide technical leadership and direction, delegate responsibilities appropriately, and identify management development opportunities. Works closely with other leaders throughout IT and the organization to educate, inform, and assist their understanding and acceptance of Cybersecurity efforts and controls. Staff Development: Provide leadership, development, coaching, and guidance to ensure the appropriate departmental developmental goals are set and achieved Ongoing Continuous Development: Champion innovative efforts and stay abreast of leading-edge solutions for recruitment, development, and retention of the cybersecurity workforce Cybersecurity Operations 6. Operations Oversight: Oversee the day-to-day operations of cybersecurity measures, including monitoring, detection, and response to security incidents. 7. Incident Response: Lead the incident response team in managing and resolving security breaches and incidents 8. Compliance: Ensure compliance with HIPAA and other relevant regulations and standards.9. Technical Implementation: Lead technical implementation projects related to cybersecurity, creating plans and strategies to meet the needs of the organization. 10. Continuous Improvement: Stay informed about emerging technologies and industry trends, making recommendations for improvement. Strategic Planning and Implementation 11. Strategic Planning: Develop and maintain strategic cybersecurity roadmaps, provide tactical action plans, and ensure optimum planning of cybersecurity projects and resources. 12. Resource Planning: Conduct proactive resource planning based on anticipated demand. 13. Milestone Establishment: Establish deliverables and projected milestones for solution delivery in partnership with business leaders and Senior Executives. 14. Technical Roadmap: Lead the development of cybersecurity strategies and technical roadmap, ensuring integration with overall IT and organizational strategies. Vendor and Budget Management 15. Vendor Management: Manage relationships with cybersecurity vendors, ensuring that contracts and agreements are in place and that vendor performance meets organizational standards. 16. Budget Management: Develop annual operating budgets and long-term capital budgets for cybersecurity projects. Operational Efficiency Performance Monitoring: Monitor network and systems performance, ensuring availability and reliability. Perform capacity planning. Service Management: Oversee operational and service management processes to ensure performance of all technology subcontractors. Collaboration and Relationship Building Collaboration: Collaborate with other IT teams and clinical IT teams to ensure alignment and integration of cybersecurity services within the health system. Relationship Building: Develop relationships with key business leaders to identify service gaps and propose solutions. Maintain credibility with key individuals at hospitals and corporate offices, along with Legal, HR, and Privacy/Compliance. Security Awareness and Training Programs Training Programs: Develop and implement security awareness and training programs for employees to ensure they understand and adhere to cybersecurity policies and procedures. Third-Party Risk Management Risk Management: Oversee the assessment and management of cybersecurity risks associated with third-party vendors, partners, and bio-medical devices. Policy Development and Enforcement Policy Development: Develop, implement, and enforce cybersecurity policies, standards, and procedures to ensure compliance with regulatory requirements and industry best practices. Security Architecture and Design Architecture and Design: Lead the design and implementation of secure network architectures and systems to protect sensitive data and ensure the integrity of IT infrastructure. Incident Management and Forensics Incident Management: Oversee incident management and forensic investigations to identify root causes, mitigate risks, and prevent future incidents. Regulatory Compliance Regulatory Compliance: Ensure compliance with relevant regulations such as HIPAA, HITECH, and other healthcare-specific cybersecurity requirements. Business Continuity and Disaster Recovery Continuity and Recovery: Develop and maintain business continuity and disaster recovery plans to ensure the organization can quickly recover from cybersecurity incidents. Local travel required. Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested. Performs other duties as assigned. Position Qualifications:Minimum Education: None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a Bachelor's degree. Preference may be given to individuals possessing a bachelor's degree in Cybersecurity, Information Technology or a directly related field from an accredited college or university.Minimum Experience: Minimum of Ten (10) years of leadership experience in technology/IT with Seven (7) years leading cybersecurity within an enterprise-sized organization, is required. Licensure Requirement: Employee must have a valid Tennessee driver's license and state mandated minimum insurance coverage. Driving record must meet client minimum standards at the date of hire and throughout employment tenure.Physical Requirements: Type D.

Tombras, an independent, 400+ person, national full-service advertising agency is searching for a Director, Paid Search. Where you'll be working: Knoxville. Relocation assistance may be provided. The Director will report to the SVP and Chief Digital Officer and will lead a team of paid search supervisors, managers, strategists and/or analysts. The Director, Paid Search will be responsible for helping create, implement, execute and continually optimize effective paid search campaigns optimizing for total business growth in addition to platform ROAS/CPA. This role requires an entrepreneurial and analytical mindset to help create award winning strategy and drive business results for our clients. At Tombras we encourage the best ideas rather than the status quo. In addition to strategy, this position will be responsible for developing strong client relationships, training paid search assistants and managers, leveraging tactical expertise to optimize existing campaigns, and ensuring campaigns are meeting client objectives.What you will be doing: Architect effective Search Engine Marketing (SEM) / Pay-Per-Click (PPC) campaigns Exhibit confident communication skills to effectively present tactical paid search plans and campaign status reports to clients on a daily and weekly basis Manage paid search bid management using best-in-class match type strategies, campaign settings, demographic targeting, remarketing, custom audience lists, and custom-built automation Research keywords, analyze their relevance and perform competitive analysis. Recommend landing page strategies and consult on landing page planning and optimizations Possess a well-developed analytical ability and a proven track record of extracting tangible insights from large data sets A/B testing a multitude of campaign variables to increase the efficiency of campaign budgets to drive leads/conversion improvements, expand search impression share and drive higher ROI for our clients Administer bid management tools to accurate pace daily paid search budgets Monitor and analyze campaign performance in platforms like Google AdWords, Bing Ads, Kenshoo, and more Implement and test strategies designed to increase conversion rates and lower cost-per-lead across multiple clients in multiple verticals Mentor, train, and develop Paid Search Analysts and Strategists to continually strengthen your team members Work with Paid Search Analysts to ensure billing and budget pacing is handled accurately and in a timely matter Leading a team within Paid Search and working closely with other internal departments to develop fully integrated search campaigns Champion department processes, stay current on search marketing industry trends and best practices What you bring: 6-7+ years of Paid Search experience within an advertising agency Google AdWords certifications - with 7+ years' experience with Google AdWords and Bing Ads 4+ years leading a team of several direct reports Experience managing multi-million dollar campaigns for enterprise clients Proven track record of successful client relationship development Strong analytical thinker Excellent communicator, team player and collaborator Skilled in Microsoft Excel, Microsoft PowerPoint or Keynote Intimate knowledge of paid search tactics including Search, Performance Max, Discovery, YouTube, Display, Local, Shopping, and App across Google, Bing and Apple. Experience working with various enterprise bidding platforms like Skai (Kenshoo), Adobe, Google Campaign Manager etc. Working knowledge around tracking solutions like pixels, Google Conversions, UET goals, Enhanced Conversions and offline conversions tracking. Skilled in Microsoft Excel, Microsoft PowerPoint, Keynote and the Google Suite. Intimate knowledge of website analytics programs (Google Analytics, Adobe, etc.) Bachelor's Degree in Advertising/Marketing, Business, PR/Communications or related field. Why Join Tombras' Integrated Search team? Since 2020, Tombras is the most awarded search agency in the United States winning 32 major paid search and SEO awards. Most recently, our search team swept the US Search Awards 2025 with the following distinctions: Best Large PPC AgencyBest Use of AI in PPCBest Use of Search - B2BBest Use of Search - FashionBest Local SEO CampaignMost Innovative SEO CampaignBest Use of Content MarketingBest Use of AI in ContentBest Use of AI for DataBest Low Budget Campaign Why you'll want to work at Tombras: You'll be joining one of the top independent agencies in North America. Connecting Data & Creativity for Business Results is working for our clients and creating a flywheel affect fueling both client and agency growth. You'll be a part of a highly creative agency that has been recognized by AdAge, Adweek, Communication Arts, Fast Company, Forbes and Fortune. Tombras was recently named 2025 AdAge Agency of the year and 2024 AdAge Independent Agency of the Year. Tombras Benefits: Family - It comes first, on every list. Tombras has been family-run since day 1, we strive to facilitate a family-oriented environment rooted in supporting one another.Dog-friendly offices Unlimited PTOGenerous parental leave for primary and non-primary caregivers. Medical (PPO or High Deductible option) for employee + dependents 401(k) ParticipationEmployer-paid Dental & Vision A company culture of promotions from within and an atmosphere allowing for varied and rapid career development. New, Modern building in Downtown KnoxvilleWant more reasons to work at Tombras? Check out the latest Tombras News and Our Values. Tombras is proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce. Tombras is an E-Verify employer and participates in the E-Verify program. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice. Job may require traveling overnight, driving long distances as required and sitting for extended periods of time with occasional walking and standing and occasionally lifting or carrying articles weighing less than 10 pounds.

Job Description The Director of Customer Success and Marketing is responsible for driving the success and satisfaction of our enterprise-level customers, developing and executing effective strategies to increase market share, and establishing customer targets and engagement. This role requires a strategic thinker with a proven track record of success in customer success, market share growth, and target strategy development. The Director of Customer Success and Marketing must possess strong leadership, analytical, and communication skills, as well as a deep understanding of market trends and industry dynamics. Direct Reports: Onboarding, Sales Support, Marketing Coordinator, Market Research Analyst, Roles and Responsibilities: Customer Success: Implementation of ACES with the collaboration of the VP of Sales implementing key measurements. Collaborate with sales to expand opportunities within existing accounts. Conduct regular customer reviews to understand their changing needs. Collaborate internally to help incorporate customer needs into our solution. Develop, monitor, and ensure KPIs for the Customer Success Team. Monitor & Maintain a deep understanding of competitors. Develop solution programs to educate customers about our products. Develop and deliver strategic customer success plans that will drive long-term, sustainable growth. Present monthly Customer Health progress to the Sr. Leadership Team. Identify opportunities for account growth. Marketing & Market Share development: Evaluate and measure market share by segment to identify growth opportunities and targets. Develop strategies to increase market share in identified segments. Conduct market research to identify target audiences, understand customer needs, and analyze competitor activities. Develop and maintain a strong brand identity across all marketing channels, including the website, social media, email signatures, collaterals, and branded merchandise. Oversee the planning, execution, and evaluation of marketing campaigns. Develop and manage the marketing budget, ensuring optimal allocation of resources. Track and analyze marketing campaign performance, measuring ROI and identifying areas for improvement. Assist with target research using LinkedIn, trade partners, and internal resources. Lead the marketing efforts for Requests for Proposals (RFPs) to position Pattison ID effectively in the market. Ensure that marketing materials and presentations align with the company's value proposition. Develop and execute trade show and event strategies, including budget planning. Represent Pattison ID at industry events to enhance brand visibility and generate leads. Network with industry leaders and influencers to build relationships and enhance Pattison ID's market position. Lead new customer event activities to promote Pattison ID and generate leads. Develop and execute event strategies to achieve business objectives. Identify competitors and targets for the sales team. Develop strategies to differentiate Pattison ID from competitors and capture market share. Target Strategies: Create and manage Target database with annual spend, competitors, and influencers identified. Identify target customers for sales development team to foster and execute. Collaborate with the Vice President of Sales to establish customer targets for sales. Develop and implement strategies to achieve these targets. Network with customer and industry groups to optimize customer acquisition landscape. Enable the sales team to focus on selling and relationship management by providing customer-centric research and insights. Lead efforts to provide target engagement of $400 million by 2026. Onboarding & RFI/RFP Management Manage new logo and existing account pillar onboarding strategy for success. Identify and source internal resources required for new account start-up initiatives while training the organizational stakeholders. Build team and process around management of all RFI & RFP activity to meet or exceed deadlines for sales leadership/sales executives. Ensure the quality and presentation of submittal is intentional and optimal pitch. Collaborate across organization to confirm alignment of requirements for prototypes and new to market products. You are responsible for driving the success and satisfaction of our enterprise-level customers. You will lead the Customer Success Team and collaborate closely with other teams to facilitate seamless customer conversion, RFP preparation, onboarding, adoption, value realization, and retention. Your leadership skills and deep understanding of the market and our customer needs will help shape our customer success strategy to foster long-lasting relationships with our customers. Oversee the entire customer lifecycle from conversion, onboarding, to renewal. Ensure consistent delivery of exceptional value and service and delivery of the Pattison Promise. Measurements for success: $400M Targets assigned by 2026 #1 or 2 in wallet share for every customer served (i.e): Chick-fil-A Shell Wells Fargo Chase GM VW Establish and outperform annual marketing budget across Pattison ID #RFI invites, #RFP invites, #RFP submittals, Bids Won Achieve and exceed sales targets and revenue goals. Increase market share in identified segments. Qualifications: Bachelor's degree in Sales, Marketing, or related field. 5-10 years of experience in marketing, with a proven track record of success. Strong analytical, problem-solving, and project management skills. Excellent communication and interpersonal skills. Creativity and innovation. Leadership and team management abilities. Proficiency in marketing automation tools and software. Understanding of digital marketing and social media.

Job Details Norwood Elementary - Knoxville, TN Full Time 4 Year Degree Negligible Day EducationDescription PRIMARY FUNCTION: Directs/manages overall daily operations of the designated Club with the primary concern for programs and service delivery, supervision and training of staff, facilities management, community relations and membership administration. KEY ROLES (Job Responsibilities): Human Resources Timely management of employee's timesheet, missed punch requests and time off requests Timely management of performance evaluations and charts of work Well developed and measurable charts of work created for direct reports by no later than date assigned. On-going and constructive performance feedback provided at least quarterly with direct reports Completes formal performance feedback at least twice a year Appropriate documentation of performance issues in consultation with supervisors and HR Timely and ethical resolution of conflicts Objective performance reviews conducted that honestly reflect quality of work Assignments and tasks are delegated appropriately Innovation encouraged Teamwork is expected and rewarded; lack of teamwork is addressed Attendance and dependability of employees monitored by quarterly reports provided by HR; issues addressed appropriately. Policies, guidelines, and standard operating procedures are consistently administered Staff meetings are scheduled regularly (at least quarterly) and one-on-one meetings with direct reports conducted at least bi-weekly. Program Development and Implementation Establish Unit or Branch programs, activities and services that prepare youth for success and that implement the Youth Development Strategy. Ensure a healthy and safe environment, ensuring facilities, equipment, and supplies are maintained. Oversee the provision of day-to-day program activities in accordance with established standards and goals. Strategic Planning Plan, develop, implement and evaluate Unit or Branch overall programs, services and activities to ensure they meet stated objectives and member needs and interests. Manage all grant reporting and implementation. Resource Management Manage Unit or Branch financial resources assisting in the development of annual budgets. Control expenditures against budget. Ensure administrative and operational systems are in place to maintain the operation of the physical properties and equipment of the Club, including use of facilities by outside groups. Ensure compliance with organization policies. Recruit, manage and provide career development opportunities for branch staff and volunteers. Conduct regular staff meetings. Partnership Development Develop partnerships with parents, community leaders and organizations. ADDITIONAL RESPONSIBILITIES: As needed, ability to obtain or already possess a CDL Bus License within 90 days of obtaining the position. Qualifications SKILLS/KNOWLEDGE REQUIRED: Bachelor's Degree from an accredited college or university required Minimum of 3 years work experience in a Boys & Girls Club or similar organization, planning and supervising activities based on the developmental needs of young people Proven history in staff supervision and facilities management Strong communication skills, both written and oral Group leadership skills with a knowledge of group dynamics Leadership skills Self-motivated, flexible, attention to details, and ability to multi-task Ability to recruit and train staff Conflict resolution and disciplinary skills Working knowledge of budget preparation, control, and management Potential to obtain a minimum of a Class C-CDL with PS endorsement as required to drive a bus Proficiency in Microsoft Word, Outlook, and Excel PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: Working conditions are normal for an office environment Must be able to lift 40 pounds Must be able to remain alert and energetic for 8 hours or more Must be able to move quickly to keep up with youth Must be able to maneuver around an office to access file cabinets, office machinery, etc.

Lead the Products! Become a Director of Products at an Award-Winning Company Join a Winning Team: Our client, a renowned leader in the retail industry, is seeking a passionate and experienced Director of Products to take their product departments to the next level. This is your chance to shape the future of a thriving business and make a real impact. What You'll Do: Lead and collaborate with Store Managers and product Department Managers to execute exceptional merchandising, policies, and training across all locations. Provide expert guidance and support, ensuring top-notch product department operations through travel and on-site visits. Craft and update effective policies and procedures, making sure procedures run smoothly and safely. Be a competitive sleuth, researching rivals and working with vendors and customers to maximize efficiency and product offerings. Inspect incoming and existing products, ensuring quality and adherence to standards. Oversee the entire product department, keeping all operations running like a well-oiled grill. Partner with Store Managers on recruitment, training, and performance reviews for product department staff. Who You Are: A seasoned pro with 7+ years in the product and grocery industries, you have at least 2 years of management experience under your belt. You possess a deep understanding of retail food, perishable department operations, and merchandising. Quick decision-making skills and a commitment to safety are critical, as you'll be a safety champion ensuring compliance with all regulations. A Certified Food Safety Manager badge is a must-have. Ready to Rise to the Top? If you're a product maestro with the leadership chops to spearhead success, apply now! We offer a competitive salary and benefits package, along with the opportunity to make a lasting mark on a thriving company.

Primary Function The IDD/Autism Director is responsible for overseeing the development, implementation, and fiscal and programmatic administration of programs and policies that support individuals with intellectual and developmental disabilities (IDD), including autism. The Director will lead a dedicated team in delivering high-quality, person-centered services for the EBCI community, including individuals and families affected by IDD/Autism. Service delivery will encompass a wide range of supports, including center-based care, home and community services, and employment and transition programs. The Director will facilitate the creation, design, implementation, and ongoing evaluation of these services in a culturally appropriate manner. Oversight of contract services and support needs will be a vital aspect of this position. This role ensures compliance with all Tribal, federal, and state regulations, as well as other governing bodies. The Director will collaborate with individuals served, families, community members, and stakeholders to promote effective, inclusive service delivery. Job Description Develop plans to achieve agency objectives, organize resources efficiently, and manage the execution of strategic initiatives. Establish policies and procedures in alignment with all applicable laws and regulations. Develop and maintain systems of care for individuals served, based on assessed needs and available services. Collaborate strategically with community stakeholders to strengthen partnerships and resources. Maintain documentation, audits, and quality improvement initiatives to meet licensure and payer requirements. Recruit, train, supervise, and evaluate program staff and contractors, ensuring all licensure and training requirements are met. Oversee behavioral support plans, therapy coordination, and crisis intervention protocols for the population served. Manage program budgets, ensure billing accuracy, and allocate resources effectively. Identify inefficiencies in processes and services to promote fiscal stewardship. Promote a philosophy of whole-person, person-centered care. Oversee, in collaboration with appropriate Directors, funding allocation, grants, and financial planning for IDD/Autism services. Collaborate with families, advocacy groups, service providers, and other agencies to enhance service quality. Monitor program effectiveness and implement improvements based on data-driven insights. Establish program outcomes for submission to dashboards, KPIs, and other performance indicators. Prepare regular service reports for leadership review. Monitor services and supports to ensure fiscal responsibility and alignment with community needs. Ensure adherence to all relevant Medicaid, Joint Commission, Tribal, federal, and state regulations and requirements. Support training initiatives for IDD/Autism professionals and caregivers. Build and maintain collaborative relationships with community IDD/Autism providers and partner agencies. Provide supervision and support to IDD/Autism department staff. Conduct individual supervision sessions, staff meetings, and team consultations as necessary to meet service needs. Direct oversight of the IDD/Autism Resource Center and related services. Support public education and outreach around IDD and Autism awareness. Participate and, in some cases, lead community awareness and advocacy events. Serve as a liaison to Tribal leadership, state agencies, and advocacy organizations to represent program interests. Knowledge of crisis intervention models (e.g., CPI, Safety-Care, or Mandt System). Proficiency in electronic health records (EHRs) and data management systems for service tracking and billing compliance. Education / Experience / Minimum Qualifications Required: Bachelor's degree in Special Education, Social Work, Counseling, Psychology, Public Administration, Health Services, or a related field. Minimum of five (5) years of direct experience in program administration, policy development, or service delivery for individuals with IDD/Autism. At least two (2) years of supervisory or management experience in developing, implementing, and administering IDD/Autism programs. OR Master's degree in Special Education, Social Work, Counseling, Psychology, Public Administration, Health Services, or a related field. Minimum of three (3) years of experience with individuals with IDD/Autism, including two (2) years of supervisory or management experience. Additional Requirements: Must possess a valid driver's license. Preferred: Experience working with American Indian/Alaska Native populations. Certification in developmental disabilities, or Licensed or credentialed professional (e.g., LCSW, LPC, LCAS, BCBA, or QP/DD credential) preferred. Job Knowledge Demonstrated knowledge and leadership in administering IDD/ASD programs, including treatment, support principles, and best practices. Strong skills in budgeting, funding oversight, and financial operations of IDD/ASD programs. Proficiency in strategic planning, organizational culture development, and incorporating education and research into program operations. Familiarity with federal, Tribal, and state laws and policies to ensure compliance and optimize funding opportunities. Comprehensive understanding of the Diagnostic and Statistical Manual of Mental Disorders (current edition), CPT codes, and the MH/SU/IDD service array. Knowledge of Medicaid 1115, B, and C waivers, as well as accreditation and regulatory bodies. Expertise in assessment, person-centered planning, treatment, and support for IDD/ASD individuals with or without co-occurring behavioral or chronic conditions. Knowledge of incident management and risk mitigation procedures - particularly around vulnerable populations. Familiarity with transition-age youth services (school-to-work, postsecondary pathways, and guardianship/independence transitions). Complexity of Duties This position operates across a broad range of IDD/Autism, health, behavioral health, and support services-each with specific requirements and timelines. The complexity increases when co-occurring conditions are present. The Director must demonstrate strong critical thinking, problem-solving, and adaptability skills. The role requires balancing macro-level strategy with detailed operational oversight. Frequent regulatory updates and shifting priorities demand flexibility, independent judgment, and an ability to manage multiple complex projects simultaneously. Responsibility for Accuracy The Director is expected to make sound decisions that ensure the successful delivery of services and maintain compliance with all requirements. Accuracy and timeliness in reporting, data review, and documentation are essential. The role requires strong organizational and time management skills, attention to detail, and the ability to meet deadlines under pressure. Contact with Others The position requires regular collaboration with families, advocacy groups, service providers, and community stakeholders. Strong communication skills-both written and verbal-are essential to express ideas clearly, plan effectively, and foster productive partnerships. Confidential Data This position involves handling sensitive client information, including disability status and service eligibility. The Director must maintain strict confidentiality and comply with HIPAA, FERPA, and 42 CFR part 2 as well as all other all privacy and security regulations. Mental/Visual/Physical Environment Must be able to lift 25 pounds and carry 5 pounds on a repetitive basis. The position will require the ability to offer assistance with ADLs of individuals with IDD/Autism as required in carrying out the duties. Close concentration and attention to detail are required to perform most duties. Physical activities include sitting, walking, reaching, reading, writing, speaking, driving, and hearing. Excellent reasoning skills and a high standard of moral and professional ethics are necessary elements. Activities are divided between working in an office with a computer and various software, and other office machinery and working with community projects and meetings under the scope of duties outline above Work Environment Work is performed in office settings, community centers and individual homes. Travel within tribal lands and the state will be required. Attendance at meetings or conferences will be required Customer Service Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.

Primary Function The IDD/Autism Director is responsible for overseeing the development, implementation, and fiscal and programmatic administration of programs and policies that support individuals with intellectual and developmental disabilities (IDD), including autism. The Director will lead a dedicated team in delivering high-quality, person-centered services for the EBCI community, including individuals and families affected by IDD/Autism. Service delivery will encompass a wide range of supports, including center-based care, home and community services, and employment and transition programs. The Director will facilitate the creation, design, implementation, and ongoing evaluation of these services in a culturally appropriate manner. Oversight of contract services and support needs will be a vital aspect of this position. This role ensures compliance with all Tribal, federal, and state regulations, as well as other governing bodies. The Director will collaborate with individuals served, families, community members, and stakeholders to promote effective, inclusive service delivery. Job Description Develop plans to achieve agency objectives, organize resources efficiently, and manage the execution of strategic initiatives. Establish policies and procedures in alignment with all applicable laws and regulations. Develop and maintain systems of care for individuals served, based on assessed needs and available services. Collaborate strategically with community stakeholders to strengthen partnerships and resources. Maintain documentation, audits, and quality improvement initiatives to meet licensure and payer requirements. Recruit, train, supervise, and evaluate program staff and contractors, ensuring all licensure and training requirements are met. Oversee behavioral support plans, therapy coordination, and crisis intervention protocols for the population served. Manage program budgets, ensure billing accuracy, and allocate resources effectively. Identify inefficiencies in processes and services to promote fiscal stewardship. Promote a philosophy of whole-person, person-centered care. Oversee, in collaboration with appropriate Directors, funding allocation, grants, and financial planning for IDD/Autism services. Collaborate with families, advocacy groups, service providers, and other agencies to enhance service quality. Monitor program effectiveness and implement improvements based on data-driven insights. Establish program outcomes for submission to dashboards, KPIs, and other performance indicators. Prepare regular service reports for leadership review. Monitor services and supports to ensure fiscal responsibility and alignment with community needs. Ensure adherence to all relevant Medicaid, Joint Commission, Tribal, federal, and state regulations and requirements. Support training initiatives for IDD/Autism professionals and caregivers. Build and maintain collaborative relationships with community IDD/Autism providers and partner agencies. Provide supervision and support to IDD/Autism department staff. Conduct individual supervision sessions, staff meetings, and team consultations as necessary to meet service needs. Direct oversight of the IDD/Autism Resource Center and related services. Support public education and outreach around IDD and Autism awareness. Participate and, in some cases, lead community awareness and advocacy events. Serve as a liaison to Tribal leadership, state agencies, and advocacy organizations to represent program interests. Knowledge of crisis intervention models (e.g., CPI, Safety-Care, or Mandt System). Proficiency in electronic health records (EHRs) and data management systems for service tracking and billing compliance. Education / Experience / Minimum Qualifications Required: Bachelor's degree in Special Education, Social Work, Counseling, Psychology, Public Administration, Health Services, or a related field. Minimum of five (5) years of direct experience in program administration, policy development, or service delivery for individuals with IDD/Autism. At least two (2) years of supervisory or management experience in developing, implementing, and administering IDD/Autism programs. OR Master's degree in Special Education, Social Work, Counseling, Psychology, Public Administration, Health Services, or a related field. Minimum of three (3) years of experience with individuals with IDD/Autism, including two (2) years of supervisory or management experience. Additional Requirements: Must possess a valid driver's license. Preferred: Experience working with American Indian/Alaska Native populations. Certification in developmental disabilities, or Licensed or credentialed professional (e.g., LCSW, LPC, LCAS, BCBA, or QP/DD credential) preferred. Job Knowledge Demonstrated knowledge and leadership in administering IDD/ASD programs, including treatment, support principles, and best practices. Strong skills in budgeting, funding oversight, and financial operations of IDD/ASD programs. Proficiency in strategic planning, organizational culture development, and incorporating education and research into program operations. Familiarity with federal, Tribal, and state laws and policies to ensure compliance and optimize funding opportunities. Comprehensive understanding of the Diagnostic and Statistical Manual of Mental Disorders (current edition), CPT codes, and the MH/SU/IDD service array. Knowledge of Medicaid 1115, B, and C waivers, as well as accreditation and regulatory bodies. Expertise in assessment, person-centered planning, treatment, and support for IDD/ASD individuals with or without co-occurring behavioral or chronic conditions. Knowledge of incident management and risk mitigation procedures - particularly around vulnerable populations. Familiarity with transition-age youth services (school-to-work, postsecondary pathways, and guardianship/independence transitions). Complexity of Duties This position operates across a broad range of IDD/Autism, health, behavioral health, and support services-each with specific requirements and timelines. The complexity increases when co-occurring conditions are present. The Director must demonstrate strong critical thinking, problem-solving, and adaptability skills. The role requires balancing macro-level strategy with detailed operational oversight. Frequent regulatory updates and shifting priorities demand flexibility, independent judgment, and an ability to manage multiple complex projects simultaneously. Responsibility for Accuracy The Director is expected to make sound decisions that ensure the successful delivery of services and maintain compliance with all requirements. Accuracy and timeliness in reporting, data review, and documentation are essential. The role requires strong organizational and time management skills, attention to detail, and the ability to meet deadlines under pressure. Contact with Others The position requires regular collaboration with families, advocacy groups, service providers, and community stakeholders. Strong communication skills-both written and verbal-are essential to express ideas clearly, plan effectively, and foster productive partnerships. Confidential Data This position involves handling sensitive client information, including disability status and service eligibility. The Director must maintain strict confidentiality and comply with HIPAA, FERPA, and 42 CFR part 2 as well as all other all privacy and security regulations. Mental/Visual/Physical Environment Must be able to lift 25 pounds and carry 5 pounds on a repetitive basis. The position will require the ability to offer assistance with ADLs of individuals with IDD/Autism as required in carrying out the duties. Close concentration and attention to detail are required to perform most duties. Physical activities include sitting, walking, reaching, reading, writing, speaking, driving, and hearing. Excellent reasoning skills and a high standard of moral and professional ethics are necessary elements. Activities are divided between working in an office with a computer and various software, and other office machinery and working with community projects and meetings under the scope of duties outline above Work Environment Work is performed in office settings, community centers and individual homes. Travel within tribal lands and the state will be required. Attendance at meetings or conferences will be required Customer Service Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA's guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.