Who We Are Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed. Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Salary: $160,000.00 - $220,000.00
Location: Dallas-Richardson,TX
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits .
Summary:
Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area.
Job Description:
The Applied Global Services (AGS) Division is seeking a Director, Site Operations to provide strategic leadership to a customer location supporting the Applied Materials business strategy. This position will provide strategic leadership over FPM, Quality, EHS and OCE Service, Safety, Quality, Delivery and Profitability. This proven leader will have a prioritization focused on increased speed and customer outcomes. S/he will prioritize the short and long-range strategies of the organization with a focus on execution. The position will report to the VP, North America Customer Services and Support Organization and will be located in Richardson, TX.
Key Responsibilities/Qualifications :
* Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards.
* Requires both effective management of daily activities and development of process improvements to address any identified deficiencies.
* In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures.
* Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals.
* Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards.
* Stay knowledgeable of competition and important emerging technologies and standards.
* Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance.
* Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities.
* Develop a strong working relationship with functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs.
* Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals.
Skills, Knowledge, Experience & Education
At Applied Materials, Make Possible is about unlocking new opportunities - with our customers and within our own company.
The ideal candidate will have the following:
* Preferred, BA/BS in Engineering or Business/Operational Management
* 7-10+ years of progressive functional experience, within a complex global company.
* 5+ years of leadership experience in a 24/7 environment
* Strong Business and Financial Acumen
* Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact
* Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives.
Other Suitability Factors
We are a catalyst to unlock the power of our customers' ideas and are committed to overcoming challenges that seem insurmountable.
To succeed in this role requires a capacity for complexity and temperament that includes:
* A very mature individual with the right balance of confidence and humility.
* Process oriented while also strongly developing and relying on interpersonal relationships across the company
* Executive presence and ability to connect equally well upwards, downwards and sideways in the organization
* Self-motivated and driven towards excellence
* A high level of EQ to be able to manage across a large team with significant diversity
* Ability to distinguish between and prioritizing urgent and important issues
* Situational awareness and complex decision-making ability appropriate for the situation
Additional Information
Time Type: Full time
Employee Type: Assignee / Regular
Travel: Yes, 20% of the Time
Relocation Eligible: Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at , or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. xevrcyc This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
$160k-220k yearly 1d ago
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Real Estate Director of Operations
Trojan Partners
Remote job
Who We Are:
Trojan Partners is a full-service real estate brokerage, investment, and management firm redefining modern multifamily and student housing living across the Los Angeles market. With a strong focus on student housing near USC and a growing multifamily portfolio, we manage 500+ units and continue to expand our footprint through active brokerage, acquisitions, disposition, and property management operations.
We are seeking an experienced Commercial Real Estate Director of Operations to support a fast-moving brokerage and investment platform. This role works directly with the principal and plays a critical role in brokerage listings and sales, acquisitions and dispositions of owned assets, and select property management coordination. This is a hybrid role, with both remote work and in person responsibilities at our Century City office.
Key Responsibilities
Brokerage Transaction Coordination:
Manage end-to-end transaction workflows across acquisitions and dispositions. Coordinate escrow timelines, due diligence materials, third-party vendors, title, lenders, and key deal milestones. Track all active listings, buyer and seller communications, LOIs, PSAs, contingencies, and closing requirements. Maintain accurate pipeline reports, commission tracking, and compliance files. Ensure all commercial real estate documents are organized, executed, and delivered on schedule.
Brokerage Operations & Deal Execution:
Prepare and update offering memoranda, BOVs, property packages, and investment decks. Conduct light financial analysis and market research to support underwriting, pricing, and listing preparation. Maintain CoStar, LoopNet, Crexi, MLS, and internal listing platforms with accurate property and marketing information. Coordinate property tours, client meetings, internal deal reviews, and broker-to-broker communications. Support contract execution, escrow openings, and closing coordination.
Executive Administrative Support:
Manage the principal's schedule, meetings, inbox flow, and key materials. Join select brokerage, investor, or ownership calls to maintain continuity and follow-up. Act as a central point of coordination across brokerage, acquisitions, and property management functions. Maintain organized deal rooms, file systems, and internal communication workflows.
Marketing & CRE Presentation Development:
Build polished offering memoranda, investor decks, BOVs, pitch books, and marketing materials using Canva, InDesign, and CRE platforms. Assist with marketing campaigns, email outreach, and investor and broker distribution. Maintain and grow CRM systems with accurate buyer, investor, and prospect data. Produce clean, professional materials that support active listings and capital markets activity.
Who You Are:
You have experience in commercial real estate brokerage operations, transaction coordination, or capital markets. You're highly organized, detail-oriented, and comfortable managing multiple deals simultaneously. You move fast, anticipate next steps, and take ownership of execution. You communicate clearly and professionally across email, phone, and in-person settings. You're tech-savvy and comfortable with MLS, CoStar, LoopNet, Crexi, CRM systems, and Excel. You thrive in a boutique, entrepreneurial environment and enjoy deal flow, structure, and precision.
Qualifications:
3-7+ years of experience in CRE brokerage operations, transaction coordination, or a capital markets role. Strong understanding of commercial real estate documents, escrow processes, and deal flow.
$96k-171k yearly est. 4d ago
Legal Operations Manager
Hinge-Health 4.4
Remote job
About the Role
Hinge Health is seeking a Legal Operations Manager to join the legal team. This is an exciting opportunity for a motivated legal ops professional to join the market leader of Digital Health MSK services at a critical phase of the company's growth. The position offers the opportunity to work with a best-in-class Legal Ops function and a dedicated, talented and welcoming group of legal and compliance professionals.
As part of the Legal Ops team, the Legal Operations Manager will manage Legal and Compliance team operations by creating, managing, and improving processes for the efficient delivery of legal services by the Legal and Compliance team to stakeholders throughout the company. Duties will include managing strategic and high visibility projects, improving the use of legal technologies, improving workflows, developing process documentation and training. This position will also work cross-functionally across business teams and collaborate with a diverse group of stakeholders to maximize the efficiency of the Legal team, create and execute plans to improve Legal Ops functionality and impact, and scale processes to support our Legal team and enterprise goals.
What You'll Accomplish
Work cross-functionally in project managing key company-wide initiatives driven by our team, building and tracking project features, milestones, and dependencies
Create processes and templates to organize projects, legal advice and document business processes
Provide ongoing assistance to various legal functions, including product, commercial, employment and compliance, including managing administration of the company's patent program
Build, manage and improve legal self-service and knowledge management resources
Establish and maintain key performance indicators (KPIs) and metrics to measure the legal team's performance and efficiency; create and maintain dashboards and reports to provide leadership with insights into legal spend and operational trends
Lead the selection, implementation, and management of legal technology solutions, including AI, e-billing, and ticketing systems
Oversee the entire outside counsel and legal vendor management lifecycle, including onboarding, billing, and performance tracking; manage and administer the legal team's billing platform
Develop and manage the legal department's annual budget and forecasting processes in collaboration with Finance
Hinge Health Hybrid Model
We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program.
Basic Qualifications
B.A. or B.S. degree and legal operations management experience
2-3+ years experience in the areas of legal operations or project management, in-house or at a law firm preferred
Able to develop project plans and timelines, align key stakeholders and drive project completion
Experience breaking down processes and identifying key pain points to support business improvements
Able to prioritize effectively and handle multiple projects simultaneously
Detail-oriented, well-organized, and able to prioritize multiple high-importance activities, driving results
Exercise sound judgment, learn quickly and work well under time pressures
Preferred Qualifications
Experience working with a healthcare technology company
Able to provide executive-level project management
Proactive, resourceful and able to function independently with minimal supervision
Excellent oral and written communication, research, interpersonal and organizational skills
Able to cover a wide range and level of tasks - from thinking strategically to troubleshooting detail where needed
Desire and aptitude for learning new concepts on the job and taking on new responsibilities
Previous experience managing IP programs
Strong understanding of legal department metrics, budgeting, and financial analysis
Legal operations certification (e.g., CLOC, ACC Legal Ops) or Project Management Certification
Experience with legal technology:
Legal e-billing software (e.g., Brightflag, Legal Tracker, Team Connect, Passport, SimpleLegal, Onnit)
Contract lifecycle management or CLM (e.g., home-grown systems, Ironclad, Salesforce)
Workflow automation (e.g., Tonkean, Streamline, Checkbox)
Legal AI tools (e.g., GC AI, Ivo, Luminance)
Knowledge management software
Compensation
This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $118,400 - $177,600.
About Hinge Health
Hinge Health leverages software, including AI, to largely automate care for joint and muscle health, delivering an outstanding member experience, improved member outcomes, and cost reductions for its clients. The company has designed its platform to address a broad spectrum of MSK care-from acute injury, to chronic pain, to post-surgical rehabilitation-and the platform can help to ease members' pain, improve their function, and reduce their need for surgeries, all while driving health equity by allowing members to engage in their exercise therapy sessions from anywhere. The company is headquartered in San Francisco, California.
Learn more at **************************
What You'll Love About Us
Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live.
Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
Modern life stipends: Manage your own learning and development
Culture & Engagement
Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.
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$118.4k-177.6k yearly 3d ago
Director, Relationship Management
Apex Fintech Solutions
Remote job
WHO WE ARE
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:
* 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
* 2021 Most Innovative Companies - presented by Fast Company
* 2021 Best API & Best Trading Technology - presented by Global Fintech Awards
ABOUT THIS ROLE
The Director, Relationship Management is responsible for leading and guiding the relationship management team to foster long-term, productive relationships with clients. This role involves strategic oversight of client interactions, development and execution of relationship management strategies, and ensuring the team's alignment with business goals and objectives. The Director will actively participate in client negotiations, manage high-level conflicts, and use insights to drive continuous improvement and client satisfaction.
Duties/Responsibilities
* Develop and implement comprehensive relationship management strategies that align with the organization's overall business plans and objectives.
* Oversee and enhance interactions with existing clients, ensuring high standards of service and maximizing client satisfaction.
* Lead, mentor, and coach relationship managers with a focus on enhancing their professional development and achieving team goals.
* Mediate and resolve complex issues with clients diplomatically and professionally, safeguarding the organization's interests while maintaining beneficial relationships.
* Establish and monitor key performance indicators for relationship management activities, ensuring objectives are met and implementing improvements as necessary.
* Work closely with other departments, including sales, marketing, and product development teams to ensure a cohesive approach to client relationships.
* Identify opportunities for client account growth and coordinate with internal teams to implement growth strategies.
* Provide detailed reports on the status of client relationships and team performance to senior management, ensuring transparency and timely communication of key issues.
Education and/or Experience
* Bachelor's degree in Business Administration, Marketing, Communications, or a related field (or equivalent work experience) required; Master's degree in Business Administration or a relevant field preferred
* 10+ years of experience in relationship management or client services.
* 5+ years in a leadership role within a high-paced industry.
* Proven track record of leading relationship management teams in a dynamic environment.
* Experience in strategic planning and client management at the executive level.
* FINRA Series 7 and 63 License(s) required
Required Skills/Abilities
* Advanced understanding of the industry and market trends affecting relationship management
* Ability to inspire and lead teams effectively, setting clear goals and expectations.
* Demonstrated ability to manage large, complex client portfolios and relationships
* Exceptional interpersonal and verbal/written communication skills, capable of engaging effectively with diverse stakeholder groups.
* Strong problem-solving skills and the ability to make data-driven decisions.
* Proven capability in handling negotiations with high-stakes clients with finesse and strategic acumen.
* Capacity to adjust strategies in response to new information, changing conditions, or unexpected obstacles.
* Deep commitment to client satisfaction and the ability to anticipate client needs and tailor services accordingly.
Work Environment
* This job operates in a hybrid, office environment 3 days per week.
#customer service #full-time #director #LI-KD1 #APEX
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS , we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
Salary Range
$166,320-$207,900
The annual base salary range for this position is noted above. Exact compensation offered may vary depending on job-related knowledge, skills, experience, and office location.
EEO Statement
Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability Statement
Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
$166.3k-207.9k yearly 1d ago
Scaled Partner Enablement Manager
Intercom 4.8
Remote job
Intercom colaborar da conbarada iric corporol ICG. Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution Reliability Is traffack with Int. Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
Intercom is rapidly scaling its Partner Ecosystem, and the effectiveness of this growth depends on our ability to train hundreds of partners efficiently and consistently. We are looking for a highly motivated Scaled Partner Enablement Program Manager to own the end‑to‑end enablement content strategy, creation, and delivery for our entire partner base through digital channels. This role JAXBElement the engine behind our partner's readiness and growth, ensuring every partner, regardless of tier or location, has access to world‑class learning assets across Sales, Technical, and Services competencies.
What will I be doing?
Design, develop, and maintain high‑quality enablement content and learning paths across three core partner competency areas: Sales Enablement, Technical Enablement, and Services Enablement.
Manage the Partner Learning Management System (LMS) and Partner Enablement Hub as primary delivery mechanisms, ensuring content is current, intuitive, and engaging.
Establish and manage a scaled content calendar, working with subject‑matter experts (SMEs) across Partner Management, Product Marketing, and Go‑to‑Market teams to transform complex information into digestible training modules.
Own and optimize partner engagement metrics: including the number of partners completing modules, completion rates, and click‑through rates (CTRs) on key assets to demonstrate the impact of the scaled motion.
Continuously audit, update, and retire obsolete content to maintain a high level of content hygiene and partner experience.
Report to the Senior Director of Enablement, providing regular updates on scaled program performance and engagement analytics.
What skills do I need?
5+ years of progressive experience in Enablement or Learning & Development, preferably in a B2B SaaS or Partner/Channel environment.
Proven expertise in designing and developing scalable digital learning content (e.g., e‑learning modules, video scripts, certification programs).
Deep familiarity with managing and administering a Partner LMS (e.g., Docebo) and a content management system (CMS) or sales enablement platform (e.g., Highspot) for content distribution.
Strong analytical skills with experience using platform data to measure content effectiveness and drive engagement improvements.
Exceptional written and verbal communication skills, with the ability to translate complex product/technical concepts into clear, action‑oriented partner training.
Experience with PRM tools like Impartner or Partnerize is a plus.
We are a well‑treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us!
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
In‑office bicycle storage
Fun events for Intercomrades, friends, and family!
The base salary range for archives within the San Francisco Bay Area is \$157,500 - \$191,000. Actual base pay will depend on a variety of factors such as education, skills, experience.
#LI‑Hybrid
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier, and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
Intercom values diversity and is committed to equal employment opportunity. Intercom will not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, veteran status, disability, or any other protected characteristic.
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$157.5k-191k yearly 2d ago
Director of Operations - CPG & Packaging
Sourcem
Remote job
Job Title: Director of Operations - CPG & Packaging
Type: Full-Time
Industry: Consumer Packaged Goods (CPG), Packaging
Travel: Domestic & International Travel Occasionally Required
About Us: sourceM is a rapidly growing product development and sourcing agency specializing in consumer-packaged goods and innovative packaging solutions. Our clients range from emerging startups to global brands, and we pride ourselves on delivering high-quality, technically intensive, and market-ready products with speed and precision.
The Role: We're seeking an experienced operations leader who has directly managed teams and owned end-to-end execution within CPG and/or packaging environments. The role calls for a candidate that brings hands-on experience in global sourcing, product development, and quality/compliance, along with a proven ability to anticipate issues, solve complex problems, and build systems that prevent repeat challenges. This position reports directly to the Vice President of Operations and leads a team of product/project managers.
Just as important, this position requires a strong client-partner mindset-someone who can understand client perspectives, set clear expectations, and resolve issues thoughtfully while maintaining long-term, collaborative relationships.
Key Responsibilities:
🧠 Product Development
Manage and mentor a team of product/project managers
Partner with internal and external resources to ensure manufacturability and compliance from concept to launch
Evaluate materials, packaging formats, and production methods for feasibility, cost efficiency, and sustainability
📦 Sourcing & Supply Chain Management
Oversee global sourcing strategies and supplier relationships
Optimize logistics, inventory management, and cost efficiencies
Collaborate with cross-functional teams to ensure warehousing, fulfillment and import operations run smoothly to ensure on-time, in-full (OTIF) seamless customer delivery
🧪 Quality & Compliance Leadership
Enforce rigorous quality assurance and test protocols across all product categories
Ensure compliance with global regulatory standards (FDA, CPSC, REACH, Prop 65, etc.)
Oversee root cause analysis and the creation and implementation of corrective action plans
Lead product risk assessment reviews
Monitor vendor assessments
Assess projects for potential problems proactively avoiding them and/or quickly resolving them
📊 Operational Excellence
Partner with the Vice President of Operations to build and refine SOPs, KPIs, and reporting systems to drive continuous improvement
Translate strategic initiatives into actionable operational plans with milestone tracking and accountability.
Provide regular performance reports highlighting risks and opportunities
What We're Looking For:
8+ years of experience in operations, quality, or supply chain roles within CPG, packaging, or manufacturing
Record of preventing and solving problems
Deep knowledge of product testing, regulatory compliance, and quality systems
Proven track record in global sourcing and logistics
· Demonstrated ability to understand client perspectives, set clear expectations, and tactfully resolve issues in a manner that preserves strong, collaborative relationships.
Strong leadership, communication, and project management skills
Champion of AI/technology integration
Bonus: Experience with sustainability initiatives
Why Join Us?
Work with a passionate, collaborative team shaping the future of packaging and consumer products
Opportunity to help lead and scale operations in a high-growth environment
Competitive compensation, benefits, and room for advancement
Hybrid work environment of work from home three days a week and in our dedicated office at The Preserve (Hollywood, CA) two days a week
If you're a strategic thinker with a hands-on mindset and a passion for quality and innovation, we'd love to hear from you!
Apply now and help us build the next generation of great products!
$96k-171k yearly est. 5d ago
Business Operations Manager
HYBE America
Remote job
HYBE America is part of HYBE, a global leader at the intersection of music, entertainment, and technology. We represent some of the world's most influential artists and continue to expand our creative and cultural impact across the Americas. At HYBE, we believe in the power of music and foster a culture built on Passion, Autonomy, and Trust.
Position Overview
Our growing Business & Operations HxG team at HYBE America is seeking a seasoned Business Operations Manager to execute music business and operations within the label, including merchandise business and other artist IP-related business. The Business Operations Manager will also drive business goals for artists and artist IP-related businesses through hands-on project management, cross-functional coordination among many teams and companies, and operational execution to achieve those objectives. Our ideal candidate is a hands-on, solutions-oriented operator who thrives in fast-moving, creative environments. They are highly organized, adaptable, and comfortable owning projects end-to-end while collaborating closely with cross-functional partners. They bring structure to complexity, communicate clearly, and are motivated by turning ideas into successful execution.
This is a full-time, hybrid role based in our Santa Monica office, with in-person collaboration 3 days per week and remote work 2 days per week
Key Responsibilities
Develop, organize, and project short and long-term music business initiatives (monthly, quarterly, annual), including defining milestones, targets, and deliverables, and execution timelines
Own and manage business initiatives (including merchandise) and cross-functional projects start-to-finish, including contracts, budgets, logistics, timelines, and execution
Oversee day-to-day operational workflows for assigned projects and ensure smooth execution across teams and external partners
Collaborate closely with departments across the label to ensure alignment on budgets, timelines, inventory, deliverables, and execution
Identify operational risks and execution gaps and proactively implement solutions
Provide hands-on operational support when required, including on-site coordination, logistics management, and issue resolution
Support leadership with clear project updates, progress reporting, and execution insights
Qualifications
Bachelor's degree in Music Business, Business Administration or related field
5+ years of relevant experience in Business Operations, Project Management, or related functions
Proven track record managing complex projects and cross-functional initiatives
Strong organizational and problem-solving skills with attention to detail
Proficiency in Microsoft Office (Excel, Word, PowerPoint) OR Google Workspace (Sheets, Docs, Slides)
Self-starter with the ability to lead projects independently or in team settings
Excellent written and verbal communication skills
Knowledge of, or hands-on experience in, the content/entertainment industry
Fluency in Korean and English (spoken and written)
It's a bonus if you have
MBA, PMP, or equivalent professional certification
Experience in business operations or project management in the entertainment (preferably music and talent management) industry
Ability to work with several levels of an organization in parallel, including ensuring quality implementation
Technologies/Systems/Software we use
Microsoft Office (Excel, Word, PowerPoint)
Google Workspace (Sheets, Docs, Slides)
at Venu
Shopify
Don't match every skill listed? Almost nobody does! Think you're a good fit anyway? Please let us know.
Salary Range
The salary range for this job is $90,000-$115,000. This is a good faith effort at the time of posting. This range is base salary only and does not include benefits and any other compensatory components of the role.
Why Join Us
At HYBE America, you'll play a pivotal role in shaping the voice and reputation of one of the most dynamic and innovative companies in global entertainment. You'll work with some of the world's most exciting artists and help tell the stories that define culture. We back our passion for music with benefits that take care of you, so you can bring your best to the work that inspires millions.
Benefits
Medical, dental, and vision insurance
Company 401(k) match up to 5%
Flexible paid time off
FSA
Life insurance
Wellhub membership that gives you access to gyms and fitness studios
Excellent parental leave policies
**HYBE America is an equal opportunity employer, and more than that, actively strives to build and nurture a diverse, inclusive, and equitable team. We celebrate differences and screen for shared values and cultural fit. We are committed to providing employees with a work environment free of discrimination and harassment.**
$90k-115k yearly 3d ago
Regional Area Director, Extended Stay - Remote (70% Travel)
Choice Hotels International, Inc. 4.6
Remote job
A major hotel franchisor is seeking a Regional Area Director for Extended Stay Brands to enhance revenue growth across franchise properties. This remote position involves extensive consulting, influencing operational excellence, and overseeing hotel openings. A Bachelor's degree and 8-10 years of leadership experience in hotel operations are required. Strong skills in communication, analytical problem solving, and revenue management are essential. The role involves significant travel (up to 70%) and offers a competitive salary of $114,907-$135,000 annually with performance-based bonuses.
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$114.9k-135k yearly 4d ago
Remote Senior Area Manager, Outdoor Community - USA West
Arc'Teryx Limited
Remote job
A leading outdoor apparel company is seeking a Senior Area Manager, Community for the USA West. This role involves leading community strategies across several urban outdoor hubs, engaging and growing the community through events, mentorship, and strategic oversight. The ideal candidate will have over 8 years of experience in community management and event strategy, with strong budget management and cross-functional leadership skills. This position offers remote flexibility and a competitive salary between $124,000 and $155,000 annually.
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$124k-155k yearly 3d ago
Operations Manager (Coaching Business)
Stndrd
Remote job
STNDRD is an innovative fitness platform dedicated to elevating personal fitness journeys through discipline, hard work, and consistency. Led by 6x Mr. Olympia Champion Chris Bumstead, STNDRD offers a holistic approach to fitness, providing world-class training programs and expert guidance to transform both mind and body. The STNDRD app empowers users with tools for tracking progress, personalized workout plans, and nutritional support, tailored to fit individual lifestyles. Beyond fitness, STNDRD is a vibrant and supportive community that fosters collective growth and motivation. Together, we are setting a new standard in fitness, enabling individuals to live with purpose and discipline daily.
Role Description
This is a full-time remote position for an Operations Manager. The Operations Manager will be responsible for overseeing daily activities, analyzing and enhancing operational processes, and ensuring seamless execution of business strategies. Responsibilities include managing team performance, streamlining systems and workflows, coordinating with cross-functional teams, monitoring key performance metrics, and driving continuous improvement across operations. The ideal candidate will play a pivotal role in ensuring the organization's objectives are met efficiently while maintaining high standards of excellence.
Qualifications
Strong skills in operations management, operational planning, and workflow optimization
Experience in team leadership, performance evaluation, and cross-functional collaboration
Proficiency in data-driven decision making, analytical problem-solving, and strategic execution
Familiarity with project management tools, organizational systems, and process automation
Excellent communication, delegation, and time management skills
Bachelor's degree in Business Administration, Management, or a related field
Proven experience in a similar operations or managerial role
Adaptability to a remote work environment and ability to thrive in a fast-paced, innovative culture
Passion for fitness and alignment with STNDRD's mission and values is a plus
$40k-69k yearly est. 2d ago
Director of Acquisitions & Asset Management (Hybrid Role)
Aligned Ventures 4.3
Remote job
Job Title: Director of Acquisitions & Asset Management (Hybrid Role)
Compensation: $140,000 - $160,000 Base + Performance Bonus + GP Equity
The Role
Aligned Ventures is hiring a Director of Acquisitions & Asset Management. We are looking for someone who wants to own the entire lifecycle of the asset-from sourcing and underwriting the deal to executing the business plan and driving Net Operating Income (NOI) after closing.
You will report directly to the Partners. Your mandate is to maintain a robust acquisition pipeline while simultaneously ensuring our existing portfolio meets or exceeds projected returns.
Current Texas residency is a mandatory requirement. Please note that we are not considering candidates seeking relocation.
About Us
Aligned Ventures is a high-performance firm scaling across Texas. We differentiate ourselves through extreme alignment: we are investors first and sponsors second. We back every acquisition with our own $30M+ balance sheet, co-investing 20% of the equity in every deal. We currently operate 440 units in Houston and are actively buying, with a target of adding 600+ units in 2026 on our path to $1B AUM.
Function 1: Acquisitions (The Buy)
Deal Sourcing: Actively source off-market and listed multifamily opportunities in Austin, San Antonio, and Houston. You will be the primary point of contact for the brokerage community.
Institutional Underwriting: Build and manage detailed financial models for potential acquisitions. You are responsible for the accuracy of all assumptions (rent growth, taxes, insurance, CapEx).
Due Diligence & Closing: Lead the transaction process from LOI to Closing. You will manage lenders, legal teams, and third-party inspectors to get the deal across the finish line.
Function 2: Asset Management (The Hold)
Financial Oversight: Conduct monthly audits of asset financial statements (P&L). You will identify variances, spot expense leakage, and hold property management firms accountable to the budget.
Business Plan Execution: oversee major capital improvement projects and renovation plans. You ensure that the value-add strategy we underwrote during acquisition is actually executed on time and on budget.
Reporting: Prepare monthly and quarterly asset performance reports for the Partners, highlighting risks and operational adjustments.
Mandatory Hard Skills & Experience
Proven Track record: A verifiable portfolio of closed Texas transactions where you served as the primary lead from initial sourcing through the complexities of due diligence and final execution
7+ Years of Experience: Must have a mix of Transactional (Acquisitions) AND Operational (Asset Management) experience.
Asset Management experience: You must be able to demonstrate experience managing a P&L, overseeing renovations, or managing third-party property managers. If you have only ever worked on the transaction side, this is not the right role.
Technical Modelling: Advanced Excel proficiency is required for both Acquisition Modelling (Waterfalls, IRR) and Operational Analysis (Budgeting, Variance Tracking).
Market Fluency: Deep knowledge of Texas property tax laws, insurance dynamics, and sub-market rental trends.
Location: Currently located in Houston, Dallas or San Antonio
Other Benefits
Full Cycle Ownership: You won't just hand the deal off to an operations team and walk away. You will have the authority to execute the business plan you created.
GP Equity: We provide General Partnership equity in the deals you help us buy and operate.
High Autonomy: This is a senior individual contributor role. We measure results (Deals Closed + Portfolio NOI), not activities.
To Apply: Submit your resume. In your email/cover letter, please highlight:
Do you meet the mandatory requirements listed above?
Why do you feel this role is the right fit for you?
$140k-160k yearly 5d ago
Global Payroll Advisory Senior Manager - Hybrid
Ernst & Young Oman 4.7
Remote job
A global consulting firm is seeking a Senior Manager for Payroll Advisory in San Jose. In this role, you will manage large-scale global payroll projects and lead teams to improve client services. You should have over 10 years of experience, ideally with a Big 4 firm, along with strong communication and analytical skills. This position offers a comprehensive benefits package, flexible work arrangements, and the opportunity for professional growth in a dynamic environment.
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$153k-225k yearly est. 1d ago
Remote Associate Director, Finance Data Management
Humana Inc. 4.8
Remote job
A leading health service provider in Washington is seeking an experienced Associate Director of Finance Data Management to support configuration control, data management, and deficiency reporting. This role requires strong collaboration across teams to establish data architecture and adherence to compliance standards. The ideal candidate should have a Bachelor's degree and extensive operational experience within Finance, coupled with a solid understanding of data manipulation and ERP systems. This position also includes a competitive salary and bonus incentives.
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$111k-141k yearly est. 2d ago
Head of GTM & Growth - Crypto API (Remote)
Placeholder
Remote job
A dynamic tech company in San Francisco is seeking a Head of GTM to drive growth for their API infrastructure. This role includes owning the GTM strategies, managing diverse teams, and ensuring alignment on revenue goals. The ideal candidate has strong leadership skills, a passion for decentralized finance, and a track record in business development. The company offers comprehensive benefits and a flexible work environment.
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$100k-182k yearly est. 1d ago
Senior Manager, Machine Learning
Evenup
Remote job
EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.
We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at ******************
The Role
We are seeking a Senior Manager of Machine Learning to help build and scale a core ML function at EvenUp. This role will report to the Director of Machine Learning (or Head of Data Science) and will play a key leadership role in delivering applied machine learning systems across several high-impact, GenAI-heavy product areas, including Document Generation, Agentic Systems (including Voice Agents, etc.), and Data and Knowledge Management.
You will be responsible for leading a team of ML engineers and scientists, translating product needs into robust ML solutions, and ensuring models and systems are production-ready, scalable, and impactful. This is a hands-on leadership role ideal for someone who enjoys building teams, shipping ML-powered products, and operating at the intersection of strategy and execution.
Hybrid: We'd like you to come into one of our hubs at least three days a week. That said, if you're located somewhere else, we're open to discussing a fully remote setup.
What You'll Do
Lead, mentor, and grow a team of Machine Learning engineers and scientists
Drive execution of ML initiatives across Document Generation, Voice Agents, and Knowledge Base systems
Partner closely with Product and Engineering to define scope, priorities, and delivery plans
Design, build, and deploy production-grade ML and GenAI systems using LLMs and modern ML tooling
Establish and reinforce best practices for model development, evaluation, deployment, and iteration
Balance short-term delivery with long-term technical quality and scalability
What We Look For
Experience managing and developing ML or data science teams in a fast-paced environment
Deep technical expertise in machine learning, NLP, generative AI, and LLMs
Knowledge and experience in fine-tuning and post-training LLMs, reinforcement learning, etc.
Ability to translate ambiguous product problems into well-scoped ML solutions
Proven track record of shipping ML-powered features into production
Strong cross-functional collaboration and communication skills
A builder mindset with a desire to grow teams, systems, and technical ownership over time
Notice to Candidates:
EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team - please know that we have no affiliation or connection to these situations. We only post open roles on our career page (evenuplaw.com/careers) or reputable job boards like our official LinkedIn or Indeed pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑****************** email addresses.
To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you're interested in a role, please submit your application directly through our careers page.
If you receive communication from someone you believe is impersonating EvenUp, please report it to us at *****************************. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”.
Benefits & Perks:
As part of our total rewards package, we offer attractive benefits and perks to our employees, including:
Choice of medical, dental, and vision insurance plans for you and your family
Additional insurance coverage options for life, accident, or critical illness
Flexible paid time off, sick leave, short-term and long-term disability
10 US observed holidays, and Canadian statutory holidays by province
A home office stipend
401(k) for US-based employees and RRSP for Canada-based employees
Paid parental leave
A local in-person meet-up program
Hubs in San Francisco and Toronto
Please note the above benefits & perks are for full-time employees
EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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A leading technology firm in San Francisco is seeking a Senior Account Manager for Publisher Partnerships. This role involves managing client relationships with mobile gaming developers, driving account growth, and ensuring a superior user experience. The ideal candidate has a strong background in account management, particularly within the AdTech sector, and is skilled in data analysis and strategic communication. This position offers a competitive salary and hybrid working options.
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$118k-171k yearly est. 1d ago
Senior Manager, Global ServiceNow Platform - Hybrid (Dallas/Houston, TX)
Aecom 4.6
Remote job
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM Information Technology is seeking a Senior Manager to lead our global ServiceNow platform, supporting HRSD, CSM, ITSM, ITAM, ITOM, SPM, CMBD, Knowledge, and Employee/Service Portals. This person will report to the enterprise technology leader with overall accountability across ServiceNow, Safety, and GRC systems. This role is accountable for platform governance, roadmap ownership, cross-functional prioritization, and ensuring the delivery of high-quality solutions aligned with enterprise strategy. The Senior Manager will lead a high-performing team, drive operational excellence, and partner with business and technical stakeholders across a global, matrixed organization.
This position offers some flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work, to be based in either Houston or Dallas, TX.
Key Responsibilities:
Governance, Roadmap & Strategic Execution: Own the governance process, define standards, and manage the ServiceNow roadmap to align initiatives with enterprise strategy. Partner with stakeholders to prioritize and execute projects, ensuring operational excellence and adoption.
Global ServiceNow Leadership: Lead and manage a team supporting all ServiceNow modules. Provide oversight for operational support, platform enhancements, and delivery of strategic initiatives.
Strategic Partnership & Influence: Partner with application business owners and stakeholders across HR, Finance, IT, and Operations to align platform strategy with business objectives, recommend improvements, and ensure enterprise adoption.
Program & Project Management: Lead global ServiceNow projects, enhancements, and integrations. Manage dependencies, risks, timelines, and resources to ensure successful delivery.
AI & Automation Initiatives: Drive process automation and AI-enabled initiatives leveraging ServiceNow capabilities to improve efficiency, user experience, and enterprise outcomes.
Metrics & Reporting: Define and monitor SLAs, KPIs, and platform performance metrics. Provide insights and executive-level reporting to drive informed decision-making.
Operational Excellence & Process Improvement: Drive continuous improvement, monitor performance metrics, and ensure platform stability and efficiency. Establish best practices for development, testing, deployment, and service management.
Team Development & Leadership: Manage and develop a high-performing team, setting clear objectives, fostering accountability, and mentoring staff to build capabilities and scale platform impact globally.
Qualifications
Minimum Requirements:
BA/BS plus at least 10 years of relevant experience including managing ServiceNow platforms in a complex, global enterprise environment, or demonstrated equivalency of experience and/or education
At least 2 years of leadership experience
Proven experience leading cross-functional teams and managing large-scale projects and platform operations.
Strong knowledge of ServiceNow (eg; ITSM, HRSD, CSM, ITOM, ITAM, SPM, CMDB, Knowledge Management, and ServiceNow Employee Center)
Experience with AI, automation, and workflow optimization initiatives.
Excellent communication and collaboration skills, with the ability to influence business and IT leaders.
Demonstrated ability to drive operational excellence and adoption across enterprise platforms.
Due to the nature of this position US Citizenship is required.
Preferred Qualifications:
Prior experience with Workday a plus
Experience with multiple ServiceNow modules strongly preferred.
Prior experience with Software Development a plus
Relevant ServiceNow certifications
Experience with similarly large, complex, matrixed and global organizations
Additional Information
* Relocation assistance is not available for this position
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
$91k-128k yearly est. 1d ago
Director of Automation & Operational Excellence (Remote)
Unitedhealth Group 4.6
Remote job
A leading healthcare company is seeking a Director - Automations & Efficiencies to lead innovative projects aimed at enhancing operational effectiveness. This role involves overseeing automation initiatives in a healthcare environment, managing strategic partnerships, and improving processes through advanced technologies. The ideal candidate has significant experience in healthcare payer operations, RPA technologies, and cross-functional leadership. This position offers flexibility to work remotely from anywhere within the U.S.
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$97k-116k yearly est. 2d ago
Nonprofit Deputy Director/Manager of Operations - Must be bilingual and have nonprofit experience
Centro Hispano de Frederick 3.7
Remote job
Organizational Description: Centro Hispano de Frederick addresses the needs of immigrants, especially Hispanic individuals, and people from more than 20 countries around the world. Centro Hispano de Frederick provides services that facilitate their adjustment, integration, and friendship with the wider society, nurtures their sense of community, and fosters an appreciation for the diversity of culture and heritage.
Position Summary: Centro Hispano de Frederick seeks an office manager with experience in managing staff as well as fiscal governance, including budget and grant management.
Core Job Responsibilities:
· Partner with the executive director to contribute to maintenance of organization-wide internal policy and procedure
· Structure and lead internal teams to maximize quality of service delivery metrics to reach organizational goals
· Primary point of contact for HR governance, including staff reviews, workload balance, training and development and day-to-day office management
· Ongoing fiscal management in consultation with executive director and board
· Manage the organization in the absence of the executive director
· Work with the executive director to oversee grant and budget management
· Assist the executive director in preparing financial and other reports for grant management and for the board of directors
· Conduct program evaluations and support future strategy and program-development initiatives
Knowledge, Skills, & Abilities:
Thorough knowledge of QuickBooks
Experience managing staff
Highly organized and detail-oriented
Able to manage multiple projects and tasks at the same time
Strong technology and digital literacy skills
Strong interpersonal, communication, and cross-cultural skills
Self-starter with strong initiative and follow-through
Flexible and collaborative
Requirements:
Prior experience with related coordination tasks and responsibilities
Fully Bilingual in Spanish and English
Ability to flex hours to work evenings when needed
Benefits:
The salary range is $65,000-$70,000 depending upon qualifications
Health coverage and 401K will be provided.
Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are generally Monday through Friday, 9:00 p.m. to 5:00 p.m. Some weekend work will be required, as well as offsite work.
Required Education and Experience: Bachelor's degree and work experience with the Hispanic community.
Computer Literacy: Excellent knowledge of Quickbooks and Microsoft Office Suite - especially Word, Outlook, Excel, and PowerPoint. Knowledge of various social media platforms and Mail Chimp is a plus.
Physical Demands: This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.
Pre-Employment background check required.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
To find out more about Centro Hispano de Frederick, please visit our website at ******************************************
Centro Hispano de Frederick is an Equal Opportunity Employer and has a long-standing policy of employment and advancement based solely upon qualifications to perform the essential elements of a position without regard to race, color, religion, sex, sexual orientation, age, national origin (ancestry), or disability.
$65k-70k yearly 5d ago
Unit Manager, Stop Loss RFP Team - Remote
Symetra 4.6
Remote job
Symetra has an exciting opportunity to join our Benefits Division team as aUnit Managerof the Stop Loss RFP Team!
About the role
As the Unit Manager, you will be Responsible for leading, supervising and developing employees to meet individual unit performance objectives, which may include time standards, quality & production goals. Will supervise an operational unit of 8+ employees.
What you will do
Providing employees with coaching, feedback and developmental opportunities and building effective teams.
Setting clear expectations and holding employees accountable for performance.
Overseeing training and development of employees and making effective staffing decisions. Building appropriate bench strength. Ensuring employees adhere to legal and operational compliance requirements.
Providing coaching, direction and leadership support to team members in order to achieve employee, business and customer results.
Challenging and inspiring employees to achieve business results and motivating them through leadership and by celebrating successes.
Accountable for managing daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels.
Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies.
Accountable for resolution of customer and/or partner questions and complaints.
Defining short-term goals and objectives for their work group.
Effectively communicating unit/department/company goals to achieve understanding and acceptance.
Continuously building subject matter expertise by being a student of the business. Demonstrating technical knowledge of policies and procedures.
Manages essential support functions and special projects as needed.
Assisting in the development of processes and procedural changes to improve unit/department performance.
Other duties as assigned.
Why work at Symetra
"
If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!
" - Cindy G., Program Manager
"If you are looking for a company that will magnify your talents, give you a voice, and that will continuously challenge you while pushing you to grow, you've found the right place. I'm so lucky to have found Symetra. I have never been happier!" Gina B. - Medical Risk Consultant RN- Auditor Trainer
What we offer you
We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
Flexible full-time or hybrid telecommuting arrangements
Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
Paid time away including vacation and sick time, flex days and ten paid holidays
Give back to your community and double your impact through our company matching
Want more details? Check out our Symetra Benefits Overview
Compensation
$66,100 - $110,100 annually plus eligibility for Company Annual Bonus
Who you are
High School diploma required.
Bachelor's degree or equivalent work experience required.
Excellent interpersonal and communication skills.
Strong leadership potential, including the ability to train, mentor and coach individuals and/or a group.
Demonstrated ability to manage multiple priorities in a fast paced and changing environment.
Demonstrated ability to identify and analyze issues trends that impact customer satisfaction.
Previous supervisory experience.
Previous customer service experience.
Previous Stop Loss experience preferred.
Previous experience in an operations environment.
Working knowledge of common software applications, business platforms.
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: careers Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.
When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in:
Disqualification from the recruitment process
Withdrawal of a job offer
Termination of employment and other criminal and/or civil remedies, if fraud is discovered