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Director/manager skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Xu Zhang Ph.D.,

Nina Woodard

Below we've compiled a list of the most critical director/manager skills. We ranked the top skills for director/managers based on the percentage of resumes they appeared on. For example, 12.3% of director/manager resumes contained healthcare as a skill. Continue reading to find out what skills a director/manager needs to be successful in the workplace.

15 director/manager skills for your resume and career

1. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how director/managers use healthcare:

Provide excellent leadership to group of sixty healthcare and radiology service professionals.
Identify and recover millions in lost managed care revenue for Hospitals, Healthcare Systems and Ambulatory Surgery Centers.

2. Patients

Here's how director/managers use patients:

Consulted with ancillary rehabilitation specialists working with patients to ensure proper carryover of skills in natural environment.
Worked with the rehabilitation team and athletic training staff to coordinate interdisciplinary opportunities for patients.

3. Home Health

Here's how director/managers use home health:

Obtained medical-surgical and OB/GYN home health contracts with Quantum for OptimaCare Facilitated policies and procedures for new managed care division

4. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how director/managers use oversight:

Advanced to positions of increasing responsibility, culminating in a management role with oversight for all customer relations.
Provided organizational oversight for all IT infrastructure projects supervising a staff of 12 personnel.

5. Rehabilitation

Here's how director/managers use rehabilitation:

Acquired state licenses for a Mental Health Rehabilitation and Adult Day programs.
Increased Sleep Lab and Pulmonary Rehabilitation center revenue generation by 12%.

6. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how director/managers use phone calls:

Answered and directed phone calls to appropriate parties or message taking.
Maintained client interaction through phone calls, e-mail and word-of-mouth.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how director/managers use customer service:

Conducted a division wide needs assessment, leveraged resources and eliminated training redundancy within all customer service operations areas.
Assisted providing in-service education, customer service, and installation and resolving operation issues.

8. Performance Management

Here's how director/managers use performance management:

Coached and developed department personnel including performance management, individual career development planning and coaching.
Led over 25 marketing associates and managers including performance management and career development initiatives.

9. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how director/managers use financial statements:

Ensured SOX compliant preparation of supporting work papers for financial statements, footnote disclosures and MD&A disclosures.
Draft GAAP financial statements and related footnotes, Yellowbook/A-133 when applicable.

10. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how director/managers use business development:

Supported corporate initiatives/business development opportunities.
Researched and implemented business development opportunities that supported the strategic efforts of the company for the Regional Directors & Territory Managers.

11. Customer Satisfaction

Here's how director/managers use customer satisfaction:

Develop personalized recruitment strategies for large, corporate accounts to optimize customer satisfaction and maximize red cell collections.
Managed the bakery, developed marketing strategies and quality control unit, and ensured customer satisfaction.

12. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how director/managers use human resources:

Interviewed and hired employees as well as insured that all new hire paperwork was completed and turned into to Human Resources.
Oversee, and manages all human resources job duties for the Gulf Coast, including hiring and training field staff.

13. Taxation

Here's how director/managers use taxation:

Resolved complex intractable taxation problems at State and County levels leading to increased business opportunities and profitability
Solved a Property sellers double taxation issue that had been preventing a $1.8 M property sale for over two years.

14. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how director/managers use risk management:

Provided consulting and technical customer support of the LexisNexis Risk Management product line.
Collaborated with customer facilities' staff and risk management teams during investigations.

15. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how director/managers use real estate:

Developed real estate investor database and cultivated over 60 new investor relationships.
Directed the syndication of bank's first real estate mezzanine loans, establishing relationships with over 50 mezzanine lenders.

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What skills help Director/Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on director/manager resumes?

Xu Zhang Ph.D.

Chair, Farmingdale State College

I believe the most important attributes employers seek on a resume remain the same-problem solving skills, team work skills, analytical/quantitative skills, verbal and written communication skills. However, given the pandemic or any other unexpected shock to work environment, how to quickly and efficiently adapt to new work modes can be a very valuable attribute standing out on resume.

What director/manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young director/managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

Do you want to know more?

List of director/manager skills to add to your resume

The most important skills for a director/manager resume and required skills for a director/manager to have include:

Healthcare
Patients
Home Health
Oversight
Rehabilitation
Phone Calls
Customer Service
Performance Management
Financial Statements
Business Development
Customer Satisfaction
Human Resources
Taxation
Risk Management
Real Estate
Windows

Financial Analysis
Payroll
Professional Development
FDA
Customer Relations
R
Direct Reports
Due Diligence
ERP
Financial Reports
State Regulations
POS
Event Planning
ISO
Medicare
SOX

Business Plan
Business Operations
KPI
Strategic Plan
ROI
Conflict Resolution
CMS
Fine Dining
RAN
Training Programs
Inventory Control
Performance Evaluations
Wine List
Medicaid
Staff Training

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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