Top Director/Manager Skills

Below we've compiled a list of the most important skills for a Director/Manager. We ranked the top skills based on the percentage of Director/Manager resumes they appeared on. For example, 13.6% of Director/Manager resumes contained Financial Statements as a skill. Let's find out what skills a Director/Manager actually needs in order to be successful in the workplace.

The six most common skills found on Director/Manager resumes in 2020. Read below to see the full list.

1. Financial Statements

high Demand
Here's how Financial Statements is used in Director/Manager jobs:
  • Ensured SOX compliant preparation of supporting work papers for financial statements, footnote disclosures and MD&A disclosures.
  • Draft GAAP financial statements and related footnotes, Yellowbook/A-133 when applicable.
  • Compiled the financial statements for the corporations using Quickbooks.
  • Home Inspections for potential home buyers-Developed Reporting System-Developed Marketing Plan-Maintained Business Records-Setup Accounting System-Developed and implemented financial plan-Generated annual financial statements
  • Prepared financial statements using QuickBooks, performed budget analysis, implemented internal controls, and ensured compliance with all regulatory agencies.
  • Marketed merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

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2. Customer Service

high Demand
Here's how Customer Service is used in Director/Manager jobs:
  • Conducted a division wide needs assessment, leveraged resources and eliminated training redundancy within all customer service operations areas.
  • Assisted providing in-service education, customer service, and installation and resolving operation issues.
  • Reorganized previously misaligned Customer Service department to promote customer focus and employee accountability.
  • Maintain a professional customer services attitude and maintain strong public relations.
  • Provided customer service, both professionally and adequately.
  • Provided high-level customer service to independent auditors as well as our retail clients regarding any service, billing or payment issues.
  • Planned, coordinated and presented at our annual Customer Service Operation Trainer's Conference focused on trainer skill development.
  • Performed inbound and outbound calls daily to clients & Customer service for solutions for the stores and clients.
  • Maintained client relationships determining their needs and the market needs for internal growth creation and customer service.
  • Conduct daily sales and dance training of staff to maintain high level of customer service and satisfaction.
  • Account Management: Managed sales, customer service, and collection activities for corporate and assigned clients.
  • Managed function activities, customer service, table side service and presentation of meals and beverage services.
  • Used customer service best practices and employed customer service techniques to find answers to service challenges.
  • Educated FOH staff on international and domestic wine and beer selection, customer service and sales.
  • Supervised 18 plus individuals in the facets of customer service and scheduling of appointments and meetings.
  • Handled client and customer inquiries as well as provided quality customer service in difficult situations.
  • Designed new operating model and policies for 24x7 coverage of Customer Service and Order Fulfillment.
  • Directed between 25 and 150 employees in the call center and customer services departments.
  • Establish relationships with local businesses in order to procure improved rates and customer service.
  • Developed and implemented local marketing plan, and customer service to parents and children.

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3. Staff Members

high Demand
Here's how Staff Members is used in Director/Manager jobs:
  • Provided direct administrative support for operational and personnel documents for 300 plus staff members.
  • Led an organization of 20 staff members with a $1.5M budget and $45M product line/delivery platform.
  • Partnered with designated hospitals to align strategies and business objectives of the system with staff members and management.
  • Direct daily activities of medium size dance studio consisting of 100 students and 4 staff members.
  • Coached staff members on procedural policies and regulations established for care and education of these children.
  • Directed the work of more than 80 military and civilian staff members for deterring strategic wars.
  • Interviewed and hired all staff members; interviewed families interested in enrolling their children.
  • Created and taught courses to all new staff members increasing their core competency.
  • Created and lead wine seminars and tastings to educate staff members.
  • Directed, coordinated and supervised staff members.
  • Managed facility for 85 clients and 32 staff members Prepped time cards for payroll.
  • Staff scheduling Coaching and counseling for all staff members.

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4. Company Policies

high Demand
Here's how Company Policies is used in Director/Manager jobs:
  • Reviewed and enforced company policies and insured that any changes to the policies were communicated to the appropriate staff.
  • Create and set company policies including the customer credit policy, welcome calls, customer returns and more.
  • Manage, budgets, and financial goals, supervise staff in accordance with company policies and procedures.
  • Ensured employees adhered to company policies, procedures, and regulations.
  • Insured company policies and procedures are adhered to.
  • Confer with staff to resolve performance and personnel problems, and to discuss company policies.

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5. Daily Operations

high Demand
Here's how Daily Operations is used in Director/Manager jobs:
  • Managed daily operations for a restaurant/bar- including staffing, scheduling, inventory, staff education, and menu creation & management.
  • Nurse Manager of Operating Room Manage the daily operations of 8 Operating rooms, one local room and 49 staff members.
  • Managed the daily operations of customer service department for consumer products manufacturer with 150 employees and $44 million in sales.
  • Supervised the daily operations of coordination, designing, and making sure six core services are being rendered.
  • Managed daily operations of Client Support Team- 120 associates/leaders servicing over $2B in annual revenue.
  • Supervised daily operations of rink for Learn to Skate classes and group skaters.
  • Oversee daily operations and compliance to RAL Standards.
  • Manage the daily operations of 8 Operating rooms, one local room, PACU, SDS and the GI area.
  • Direct daily operations, including client relationship-building, technology needs assessments, and project fulfillment within established timelines and budget constraints.
  • Managed daily operations of retail produce market, organized, promoted and managed seasonal operations.
  • Facilitate daily operations of acute care units including med/surg, telemetry and pediatrics.
  • Supervised the daily operations of a sub section of a multi-million dollar corporation.
  • Managed daily operations of the FSU Racquet & Fitness Center.
  • Managed daily operations and troubleshooting in Farmington and Lakeville.
  • Managed daily operations of the facility and staff members .Provided daily care of children ages four to thirteen.

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6. Business Development

high Demand
Here's how Business Development is used in Director/Manager jobs:
  • Supported corporate initiatives/business development opportunities.
  • Researched and implemented business development opportunities that supported the strategic efforts of the company for the Regional Directors & Territory Managers.
  • Led and facilitated strategy meetings in order to improve operations and business development, create accurate budgets and conduct well-organized audits.
  • Managed/directed all business development functions and efforts including supervision and mentoring of business development managers at strategic global locations.
  • Improved business development through strategic planning and budget development; identified technological needs and direction for the supported agencies.
  • Led all business development activities to identify and introduce emerging technologies and potential acquisition targets.
  • Provided assistance to marketing and business development to promote information security services, i.e.
  • Provided product development services, writing, reviewing and business development.
  • Designated point-person for multiple regional initiatives and business development negotiations.
  • Supported Business Development Operations: Established processes to prioritize the use of discretionary funds for new and current programs.
  • Hold full accountability for P&L, client relationships, business development, and membership sales.
  • Provide research support for company and client inquiries to assist in their government business development.
  • Charged with new business development responsibilities for all line of recruitment services.
  • Key Achievements: Maintained dual capacity business development role and recruited 30 investment managers.
  • Monitor and disseminate key industry trends to support business development efforts companywide.

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7. Human Resources

high Demand
Here's how Human Resources is used in Director/Manager jobs:
  • Interviewed and hired employees as well as insured that all new hire paperwork was completed and turned into to Human Resources.
  • Oversee, and manages all human resources job duties for the Gulf Coast, including hiring and training field staff.
  • Guided and managed the overall provision of Human Resources services, policies, and programs for the entire company.
  • Plan, organize and effectively manage and direct human resources, facilities, and budget within office.
  • Founder of this boutique executive recruitment firm with specialization in the Human Resources Consulting arena.
  • Involved in all faucets of the human resources, benefits administration and payroll processing.
  • Performed human resources functions of hiring, terminations, training and quality control.
  • Relocated to the Sydney office to head Human Resources technology outsourcing effort.
  • Work with Human Resources Department on staffing needs and employee relations.
  • Lead Sales training for Teams-product education and service improvements Human Resources & Employee Intranet Communications (Customer and Employee) .
  • Created the processes of office management, performed human resources, and accounting.

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8. Oversight

high Demand
Here's how Oversight is used in Director/Manager jobs:
  • Advanced to positions of increasing responsibility, culminating in a management role with oversight for all customer relations.
  • Provided organizational oversight for all IT infrastructure projects supervising a staff of 12 personnel.
  • Direct live production as needed* Provide oversight for all communication of technical rehearsals elements.
  • Established criteria for admission and provided oversight to patient care quality.
  • Assist program managers in the oversight of subcontractor/vendor performance.
  • Maintained department budget through fiscal oversight and conservatism.
  • Provided oversight of all operations.
  • Provided keen oversight to the design and manufacturing of gemstone jewelry for the Home Shopping Network.
  • Provided oversight on all scheduling, payroll, merchandise purchasing and concessions throughout the venue.
  • Provided technology oversight for three mergers with a combined presence of 300 remote locations.
  • Develop project plans and provide oversight of project scope and deliverables to insure deadlines are consistently met.
  • Maintained oversight of more than 45 of Watershed s Research Qualified Investment Managers performance and portfolio attributions.
  • based "C -Licensed" company, with oversight of 140 + employees.

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9. Project Management

high Demand
Here's how Project Management is used in Director/Manager jobs:
  • Instituted previously nonexistent project management guidelines within organization to improve ability to meet time lines, budget and objectives.
  • Utilized industry best practices and project management methodology to successfully manage cost, schedule and performance while maximizing profitability.
  • Project Management - Facilitate the definition of service levels and customer requirements.
  • Project Management: Director and Project Manager for strategic corporate initiatives.
  • Provided design and project management of a commercial energy trading system
  • Provided Project Management of large motor refurbishment contracts.
  • Administered annual performance review and merit increase process, including project management, communications, training, and reporting.
  • Used project management techniques for budgeting, scheduling and resource allocations for R&D projects.
  • Project Management of member experience surveys, grievance and appeals, and health and safety.
  • Project management of Global Network system that combined data & voice traffics to one line.
  • Mentor two first level managers to achieve higher proficiency in people management and project management.
  • Created first PMO within Woodmen in 2002, which introduced a project management discipline.
  • Project management of infrastructure and data center restructuring of over $1.2 million.
  • Provided Project Management as well as creative management for all programs.
  • Project management, contractor, negotiator.
  • Coordinated with executive management team and business staff, briefed the corporate leadership at monthly Project Management Reviews (PMRs).
  • Implemented an organization system for the Creative Services server that worked in conjunction with Strayer's project management system.
  • Manage all IT Project Management including planning, execution and budgeting.
  • Apply SWOT analysis for weakness & threats to business Video project management Collaborate on business plan & corporate goals.

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10. Special Events

high Demand
Here's how Special Events is used in Director/Manager jobs:
  • Coordinate special events such as speaker programs; lunches or dinners to educate and inform regional directors about products.
  • Planned and prepared special events, including meetings, staff and parents.
  • Utilized various businesses to hold fundraisers and special events for the daycare.
  • Organized special events at the child care center for promotional purposes.
  • Managed service staff.Conceptualized and implemented special events.
  • Developed a corporate identity th program and coordinated all special events including a community-wide 30 anniversary celebration.
  • Planned and implemented the annual calendar of activities including fundraising initiatives, special events and Board Meetings..

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11. Internet

high Demand
Here's how Internet is used in Director/Manager jobs:
  • Instituted and maintained HCA's first Internet connection, Web server presence, email capability, and firewall infrastructures.
  • Generated leads via cold calling, medical conferences, chamber of commerce meetings, networking and internet research.
  • Managed staff producers, writers, and editors to deliver digital media through a propriety Internet search engine.
  • Oversee Internet sales leads, set schedules, and manage day-to-day business of the Internet Sales Department.
  • Monitored Internet registration for pro-am participants and their guests utilizing PGA TOUR pro-am software.
  • Distributed and monitored leads, maintaining credibility with the Internet customer base.
  • Supervised the dealership Internet staff and their leads provided by the dealership.
  • Maintained all program documents to include intranet and internet data programs.
  • Managed all vendor and Internet Lead Providers (ILP) relationships.
  • Provided audio visual equipment, training and high-speed internet support.
  • Managed both print and Internet marketing.
  • Job Duties: Serving as Internet Director Manager i would put together pricing for customers who contacted me through email.
  • Save more than $150,000/yr in telecom costs using the Internet.

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12. Sales Goals

high Demand
Here's how Sales Goals is used in Director/Manager jobs:
  • Identified key accounts within territory based on growth potential, local market share and establish specific sales goals and strategies.
  • Created and initiated strategies to support and achieve $110 M sales goals.
  • Coached team on getting credit and making their sales goals for the day .
  • Worked independently to increase wallet share within assigned portfolio, maintaining consistent pipeline and exceeding aggressive sales goals.
  • Provided complete and appropriate solutions for every customer to achieve sales goals and maximize customer satisfaction.
  • Provided constructive feedback to improve Customer Delight, achieve sales goals, and positively impact profitability.

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13. Business Units

high Demand
Here's how Business Units is used in Director/Manager jobs:
  • Collaborated with top management across all business units to improve and implement the corporate strategy.
  • Lead creative execution of all visual materials for five business units, along with sales and corporate materials.
  • Ensured the team provided support and troubleshooting expertise to groups in other business units.
  • Maintained per-unit service line costs after divestment of three business units.
  • Created and implemented multi-pronged strategy across multiple business units resulted in per year savings.
  • Utilized order-entry and distribution system lifecycle management system to boost sales for specific business units 2-3% over previous years.

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14. Healthcare

high Demand
Here's how Healthcare is used in Director/Manager jobs:
  • Provide excellent leadership to group of sixty healthcare and radiology service professionals.
  • Identify and recover millions in lost managed care revenue for Hospitals, Healthcare Systems and Ambulatory Surgery Centers.
  • Collaborated and developed good working relationships with physicians and other members of the healthcare team.
  • Key Achievements EHR implementation for 350+ Physician, 2700+ User academic healthcare facility.
  • Managed the Sales and Healthcare team.
  • Planned and implemented strategies in managing medical conditions of TriWest Healthcare Alliance beneficiaries.
  • Direct supervision of one employee.FOCUS HEALTHCARE MANAGEMENT, INC. - Brentwood, TN 1991-1995

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15. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Director/Manager jobs:
  • Developed new policies and procedures for the Clinical Laboratory departmental functions to ensure compliance.
  • Managed personnel to ensure compliance with fiscal and operational constraints and regulatory requirements.
  • Risk Management: Introduced audits for HR function to assess risks, ensure compliance and determine overall status of organization.
  • Worked with the legal department to ensure compliance and consistency with the Company's standard contracting practices.
  • Designed and evaluated standard operating procedure and controlled forms to ensure compliance with applicable federal regulations and increase data collection efficiency.
  • Developed the annual review of departmental policies and procedures to ensure compliance with accreditation, regulatory, company and national standards.

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16. Training Programs

average Demand
Here's how Training Programs is used in Director/Manager jobs:
  • Participated in development of pilot and flight attendant training programs, computerized record keeping requirements, and scheduling of required training.
  • Improved productivity and morale by instituting effective training programs.
  • Improved quality and productivity through aggressive training programs.
  • Established and conducted personnel recruitment and training programs.
  • Developed and implemented CollegeEd teacher training programs.
  • Designed and implemented national training programs.
  • Provide direct education and develop training programs for departmental staff and inmates related to mental health needs and suicide prevention.
  • Worked with assigned social workers in planning vocational training programs, housing, financial assistance, and other daily activities.
  • Develop and administered training programs for Representatives and Management in the AT&T Wireless Contract.
  • Consulted with educational institutions to create and improve training programs for entry level workers.

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17. Risk Management

average Demand
Here's how Risk Management is used in Director/Manager jobs:
  • Provided consulting and technical customer support of the LexisNexis Risk Management product line.
  • Collaborated with customer facilities' staff and risk management teams during investigations.
  • Evaluated liability concerns and streamlined risk management strategies.
  • Lead efforts for policies and procedures as well as accreditation and risk management duties.
  • Associate General Counsel drafted all legal documents, compliance and developed risk management profile for the company to minimize potential litigation.
  • Created innovative risk management and hedging tools that assessed portfolio exposures and adjusted hedges accordingly to maximize profits and minimize losses.

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18. Performance Reviews

average Demand
Here's how Performance Reviews is used in Director/Manager jobs:
  • Administered human resource functions including interviewing, candidate selection and performance reviews.
  • Guided, trained and coached InfoSec teams including performance reviews, and mentoring for attainment of departmental / individual performance goals.
  • Conduct interviews, hire new staff, and employee orientation, establish employee goals and conduct employee performance reviews.
  • Evaluate associates' performance to include the completion of annual performance reviews, coaching and developing staff.
  • Perform yearly performance reviews for the team.
  • Perform performance reviews for all staff.

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19. Inventory Control

average Demand
Here's how Inventory Control is used in Director/Manager jobs:
  • Developed and implemented all procedures for building, maintenance, purchasing, and inventory control.
  • Executed purchasing, inventory control, bookkeeping, A/P, A/R, and data entry.
  • Assisted in monthly inventory control and weekly stock ordering.
  • Managed Food & Beverage cost and inventory control.
  • Inventory Control Manage inventory of various manufactured goods.
  • Provided appropriate operation information system to maintain merchandise ordering, inventory control, shrinkage control, sales management, and pricing .
  • Inventory Control - Responsible for purchasing product lines and maintaing inventory on all stock.
  • Computed Financial Reports Inventory Control P&L Accountability Maintain records related to sales.

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20. ERP

average Demand
Here's how ERP is used in Director/Manager jobs:
  • Promoted from management position to oversee and direct enterprise-wide database engineering and support team of 40 resources.
  • Managed technology support and life-cycles enterprise wide as well as managed critical project and initiative planning.
  • Developed and managed an enterprise shared support program and practice for Data Warehousing and Business Intelligence.
  • Designed, developed and facilitated training modules on creating powerful PowerPoint presentations and remote management skills.
  • Designed, developed and implemented an enterprise-wide data warehouse and developed departmental data marts.
  • Reviewed, interpreted, and implemented performance measurement and mission guidance from higher headquarters.
  • Implemented performance metrics and an enterprise-wide disaster recovery plan.
  • Read and interpreted regulations pertaining to the administered programs.
  • Provided project management services for multiple enterprise projects.
  • Managed analysis of data and interpreted results.
  • Led the firm's involvement with MIT Enterprise Forum of Connecticut; developed a consulting project for an endowed educational client.
  • Directed array of product teams towards successful execution and development of an advanced 802.11 product used for Public and enterprise use.
  • Negotiated all PHS contracts with vendors related to the $25 million dollar Partners Enterprise Pathology (PeP) project.
  • Interpreted archive hand drawings and blue prints, translated to AutoCAD drawing files for availability in new CAD library.
  • Monitor progress of laboring mothers, interpret fetal heart monitor and notify physician when appropriate for progress or problems.
  • Assembled and managed team of 9 to build and manage Technology Alliance program for $500M enterprise software provider.
  • Produced innovation framework, governance, and metrics, delivering products two times faster than the enterprise team.
  • Key Project Highlights: Championed an EUC (End User Computing) project utilizing ECM-Enterprise Compliance Manager.
  • Led project management and Go-To-Market plan for new global voice and data offers to the enterprise market.
  • Received an enterprise innovation award from IT for leading the creation of a regulatory exam management tool.

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21. Real Estate

average Demand
Here's how Real Estate is used in Director/Manager jobs:
  • Developed real estate investor database and cultivated over 60 new investor relationships.
  • Directed the syndication of bank's first real estate mezzanine loans, establishing relationships with over 50 mezzanine lenders.
  • Created policies and procedures within the real estate department for process flow and document tracking.
  • Initiated secondary real estate loan sales effort and met targets set by portfolio management.
  • Approved and rejected lines of credit, personal loans and real estate loans.
  • Prepared and Maintained HMDA reporting for Real Estate Loans.
  • Assisted Senior Director of Real Estate in establishing policies and procedures concerning relocations, move-outs and office expansions.
  • Established a lease administration department within the Real Estate division of Associa.

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22. RAN

average Demand
Here's how RAN is used in Director/Manager jobs:
  • Participate as co-investigator on National Library of Medicine grant to automate circulation, serials, and bindery.
  • Designed websites and branding and developed/implemented communications plans to support internal and external large-scale events and meetings.
  • Managed pool activities for assumed reinsurance, including the development and implementation of numerous process improvements.
  • Analyzed product and customer profitability and was responsible for strategic planning and long-range financial modeling.
  • Advocated for families by researching potential insurance benefits and negotiating payment terms with insurers.
  • Promoted public relations and government relations initiatives to enhance brand among key external constituencies.
  • Produced content according to client requirements, including integrating brand related marketing materials.
  • Implemented an integrated long range strategic and operational planning & reporting function.
  • Coordinated domestic and international travel arrangements for Manager and Executive Management.
  • Coordinated, developed and maintained quality assurance and program evaluation systems.
  • Ensured bank deposits were transferred securely and managed loss prevention.
  • Profiled and analyzed insurance products to develop customized clients needs.
  • Decorated veteran from Operations Southern Watch and Vigilant Warrior.
  • Ensured building system preventative maintenance and guaranteed code compliance.
  • Oversee the development and implementation of quality assurance programs.
  • Develop and implement quality assurance and supplier manuals.
  • Secured necessary equipment and coordinated transportation as needed.
  • Followed all established restaurant practices and procedures.
  • Coordinated Air and Ocean transport internationally.
  • Licensed construction contractor and insurance agent.

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23. Data Entry

average Demand
Here's how Data Entry is used in Director/Manager jobs:
  • Organized day to day activities and effectively utilized data entry software to maintain an accurate account of pertinent and private information.
  • Doubled A/P productivity of data entry and subsequently reduced labor costs by instituting Intelligent Document Recognition for vendor invoicing.
  • Completed extensive data entry of paperwork that directly impacted organizational success, while overseeing numerous front- and back-office duties.
  • Performed managerial work requiring successful accomplishment of work through administrative direction of the mail processing and data entry staff.
  • Provided oversight for external partnership agreement for data entry functions to ensure compliance with performance and other contractual requirements.
  • Streamlined data entry processes and created a tracking system that significantly improved data and business management capabilities.

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24. Wine List

average Demand
Here's how Wine List is used in Director/Manager jobs:
  • Created, managed and promoted bistro s wine program from scratch with quarterly wine list, weekly-by-the-glass specials and 2 oz.
  • Care and feeding of a 150-bottle wine list to exceed corporate budgeted pour cost monthly.
  • Developed a diverse and appealing wine list for discerning Nob Hill clientele.
  • Implemented an all-Italian wine list of 250 wines.
  • Created and implemented the wine list.
  • Headed Beverage Program including managing/developing extensive, award winning wine list.
  • Designed a radical tiered wine list for Irvington, as well as lists for all NYC locations.
  • Implemented an all organic wine list of European wines.

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25. Day-To-Day Operations

average Demand
Here's how Day-To-Day Operations is used in Director/Manager jobs:
  • Provided leadership and managed day-to-day operations for organization promoting workforce development and self-sufficiency in urban communities of Philadelphia.
  • Managed day-to-day operations for privately owned business in the agricultural exporting market.
  • Supervised teams in day-to-day operations.
  • Managed the day-to-day operations of a 20 court facility with a membership of 200 members and staff of 4 tennis professionals.
  • Trained and supervised 50+ employees, and performed purchasing, compliance, and day-to-day operations.
  • Directed the day-to-day operations of the Provider Services Training Department.

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26. Technical Support

average Demand
Here's how Technical Support is used in Director/Manager jobs:
  • Evaluate and address individual and corporate account inquiries while providing outstanding technical support.
  • Instructed lighting and technical support team on the timing and execution of aesthetic or special effects.
  • Provided first line technical support and setup for over 200 computers.
  • Provide technical support to over 3,500 users.
  • Provide insights and technical support to customers.
  • Provided technical support to the team.
  • Provide technical support for events at the Webber Center Gallery including light hang & focus on art exhibitsand dinner theatre performances.

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27. Direct Reports

average Demand
Here's how Direct Reports is used in Director/Manager jobs:
  • Managed 4 direct reports across approximately 50 planner/buyer analysts.
  • Managed team with 20 direct reports, processed customer billing, fraud, customer Tier 2 billing support
  • Supervised a staff of 2 direct reports, with dotted line supervision of 14 branch operations managers.
  • Managed a team of 14 direct reports and a total staff of 310 people.
  • Managed six direct reports and about 20 indirect reports.
  • Provide direction and counsel to direct reports and management towards appropriate resolution of employee relations, internal investigations and employee complaints.

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28. R

average Demand
Here's how R is used in Director/Manager jobs:
  • Streamlined implementation methodology for manufacturing vertical.
  • Provided customer technical assistance with a focus on value added solutions, maintaining a high level of sustainability and cost effectiveness.
  • Led professional team with management responsibility for project leadership, resource prioritization, technology assessment, financial valuation and market viability.
  • Created a risk assessment model to consider various business risks and competitive environment in determining audit scope and rotation.
  • Managed multiple cross-functional projects in several areas and was formally recognized by partners for delivering a quality projects.
  • Helped numerous student-athletes optimize their capabilities and further their participation in hockey, in college and elsewhere.
  • Job responsibilities include P&L accountability, personnel management and engagement management for all manufacturing projects.
  • Led the creation of a system-based component library and graphics library to better utilize previously developed resources.
  • Collaborated with Associate Deans in the development of new academic programs; including visiting scholars/faculty.
  • Co-developed local volleyball program into profitable business by developing strategic marketing and business plan.
  • Designed a national alerting infrastructure and unique, accessible alerting receivers for deaf/hard-of-hearing consumers.
  • Maintained equipment connections for the operators' daily routes and gathering systems configurations.
  • Achieved operational tasks by contributing information and recommendations to strategic plans and reviews.
  • Promote Heritage to orthopedic surgeons, neurologists, cardiologists and primary care physicians.
  • Designed business-ethics seminars and case studies for development of senior finance professionals.
  • Introduced automated audit tools to significantly increase efficiency and reduce administrative staff.
  • Hired as Senior Project Manager and promoted to Application Development Manager.
  • Redesigned business processes to improve project management capabilities and group productivity.
  • Upgraded and modernized data integrity and security for computers systems.
  • Counseled senior executives on profitable resource allocation and effective communication.

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29. Customer Relations

average Demand
Here's how Customer Relations is used in Director/Manager jobs:
  • Facilitated customer relationships with Support and provided advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
  • Directed the selection and implementation of automation tools for customer retention, asset management and customer relationship management.
  • Provided Account Management while building Customer Relationships with contracted school districts nation-wide.
  • Led and educated agents on customer relationship management techniques.
  • Started as a prep worker in the back and moved to front of house and customer relations as an assistant manager.
  • Develop & manage customer relationships by building loyalty and generating new business leads.
  • Serve as primary contact for Customer Relations pertaining to field employee performance.
  • Control production, customer relations, safety and security Implementing break and attendance policy.
  • Manage all sales functions, including new product rollouts, pricing and margins, customer relationship development, and marketing programs.
  • Organized administration that includedcustomer relations before, during and after customer stay, invoicing, rostering and orderingsupplies.
  • Program coordinator Marketing and advertising Directing and project management Budgeting and Finance Customer Relations

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30. Staff Training

low Demand
Here's how Staff Training is used in Director/Manager jobs:
  • Implemented the staff training/induction and management and programcoordinated
  • Direct staff in maintenance of all staff training records utilizing the SumTotal Learning Management System.
  • Conducted staff trainings and assisted with pick-up and delivery of children
  • Supervised staff, and provided staff trainings as needed.
  • Recommended plan to increase financial reconciliation and accountability, increased revenue through strategic realignment, escalated staff training and reimbursement filings.
  • Developed and conducted internal/external staff training focusing on proprietary Condition Specific Pathways for Diabetes, Cardiac, Respiratory and Stroke conditions.

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31. Medicaid

low Demand
Here's how Medicaid is used in Director/Manager jobs:
  • Performed Medicaid / Medicare, and insurance billing, conducted collections and follow-up, and reviewed high-dollar accounts.
  • Managed State and fedral regulatory compliance, JACHO policies and ACHC accreditation, Medicare and medicaid DME provider.
  • Respond to policy requests from the Division of Family Resources and Indiana Medicaid Providers.
  • Keyed timesheets on LAST database for Medicaid billing.
  • Lead legislative initiatives to improve medical care for currently and formerly incarcerated individuals and to expand Medicaid access for vulnerable populations.
  • Designed/assisted the development of automated application systems resulting in acquisition of three major Medicaid contracts; developed report-programming specifications.

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32. Due Diligence

low Demand
Here's how Due Diligence is used in Director/Manager jobs:
  • Completed seven acquisitions in three years, including discovery, valuations, terms, due diligence, and integration.
  • Developed a due diligence checklist procedures for research analysts to follow from data collection to manager interviews.
  • Perform due diligence and accounting for acquisitions and divestitures.
  • Conducted and completed due diligence for acquisitions.
  • Continued to work with other REITs in other asset classes, public offerings, M&A's and due diligence.
  • Conducted over 50 onsite due diligence visits, reviewing investment process, trading and compliance policies, and operational procedures.
  • Performed vendor audits and due diligence audits for potential suppliers of a sports nutrition product line.
  • Managed U.S. Incentive Plans, Global Incentive Reporting and Compensation Committee Due Diligence Redesigned U.S.

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33. Inventory Management

low Demand
Here's how Inventory Management is used in Director/Manager jobs:
  • Inventory management, purchasing and vendor management.Cleaning, stocking and general maintenance of kitchen and dining areas.
  • Directed all facets of procurement and inventory management for Enco Materials, and later the Gerdau Construction Products Group.
  • Full cycle inventory management from daily tracking of inventory levels to ordering through various vendors to receiving and booking replacement inventory.
  • Improved installation completion results and lowered rescheduling volume with design of inventory management process providing contractors with update of real-time inventory.
  • Full management responsibility including Customer Service, General Accounting Functions, Inventory Management, Cash Receipt, Bank Deposits and Reconciliation.
  • Developed proprietary integrated software database with applications for inventory management, point-of-sale input, sales reporting and sales tax computations.

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34. Annual Budget

low Demand
Here's how Annual Budget is used in Director/Manager jobs:
  • Managed annual budget, reducing cost annually by five percent resulting in improvements in profitability.
  • Created and managed annual budget, developed specifications for and purchased equipment.
  • Managed all aspects of the department, including annual budget, personnel hiring, and supervision and training of six employees.
  • Put in charge of managing coaches, creating annual budget, and director of operations for volleyball as-well-as facilities management.
  • Managed the preparation of Plants and consolidated group annual budgets of $1.4 billion in annual revenue.
  • Provided leadership in directing annual budget strategies for 12-person team $250 M division.
  • Created and managed the annual budget for the rink and for all school teams.
  • Developed programming, advertising and promotion, and personnel annual budgets.
  • Managed a $150K annual budget and seven person staff.
  • Prepare and operate within Annual Budget.Calculate and submit payroll.

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35. CRM

low Demand
Here's how CRM is used in Director/Manager jobs:
  • Designed CRM initiative to improve sales effectiveness by 20% for over 200 Sales and Operations members.
  • Transformed training department into profit center and strategic corporate resource for this CRM/CTI solutions provider.
  • Implemented CRM (ACT) in the sales department.
  • Maintained CRM call center and call logging metrics through Mitel Phone system and TASKE call tracking software.
  • END to END, SCOR thru CRM SUPPLY CHAIN thru OPERATIONS OPTIMIZATION.
  • Managed the design and development of secure wireless-CRM solutions for mid-to-large sized retailers, wireless operators, media companies and advertisers.

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36. Lesson Plans

low Demand
Here's how Lesson Plans is used in Director/Manager jobs:
  • Created daily lesson plans for activities, facilitating indoor and outdoor play.
  • Develop daily, weekly, and monthly schedules and lesson plans.
  • Prepared lesson plans and created lunch menus on a monthly basis.
  • Evaluate teacher's lesson plans and equipment or supply request.
  • Monitored children in pre-school, trained staff, set lesson plans and employee schedules.
  • Developed lesson plans for all of the preschool classes.

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37. QA

low Demand
Here's how QA is used in Director/Manager jobs:
  • Contributed to decisions and problem resolutions in several departments including, Operations, QA, Communications and Facilities.
  • Work cross-functionally with Product Management, Hardware Engineering and QA to plan and deliver requirements to customers.
  • Created a Governance team to ensure that peer reviews and QA procedures were in place.
  • Compiled & reported all QA findings Alabama State Medical Ombudsman.
  • Establish QA department for client, Chicago Housing Authority.
  • Profit and loss as well as QA/QC control.
  • Presented information to CMS, State, NCQA.
  • Designed and coded the internal QA home page.
  • Implemented QA Database for gage calibration management.
  • Developed, implemented, and maintained QA systems and activities for the Sigaba Email Encryption Gateway (SEEG) product.
  • Created a QA process for analytics products created anywhere in the company.

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38. POS

low Demand
Here's how POS is used in Director/Manager jobs:
  • Positioned the company as a leading educational source through partnerships with key alliances and trade associations, increasing awareness to targeted demographics
  • Advised management on all matters pertaining to health and safety, including compliance with newly proposed/promulgated health and safety legislation.
  • Assisted in developing a plan for departmental restructuring and designed a profile for the position of Tennis Manager/Director.
  • Created application delivery team responsible for purpose built integrated application solution, performing as agribusiness software system.
  • Create and maintain a high performance environment characterized by positive leadership and strong team orientation.
  • Maintained log of design/detail drawings and specification receipts with the latest revisions and dispositions.
  • Provide staff development and applies positive performance management strategies to improve overall employee performance.
  • Proposed and oversaw development of a tablet-based auditing solution with real-time business intelligence.
  • Provide comprehensive RFP responses to position product offering as best solution over competitors.
  • Developed recommendations to enhance operating practices and created two proposed organizational structure options.
  • Developed and deliver progress reports, proposal, requirements documentation and presentations.
  • Consulted with top clients to identify business requirements for product development purposes.
  • Directed Tennis professionals composed of more than 450 junior excellent participants.
  • Assessed proposed new accounting pronouncements and advised management on their impact.
  • Worked with operations to develop models to support capital expenditure proposals.
  • Mentored 3 associates resulting in progression to Operations Specialist position.
  • Submit Proposals/Statement of Work/Pricing based upon requirements of financial institution.
  • Ensured Cash Posting for accuracy and developed new reconciliation procedure.
  • Specialized in resolving high exposure general and professional liability/malpractice claims.
  • Supported corporate marketing and business development, including proposal efforts.

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39. Special Projects

low Demand
Here's how Special Projects is used in Director/Manager jobs:
  • Managed and assigned daily tasks and special projects coordination to foreman, lead engineers, and team members.
  • Coordinated cross-company resources to assist in special projects as defined by the CEO and the Vice Chairman.
  • Plan and execute special projects as assigned by the VP of Finance.
  • Integrated cross functional teams for special projects.
  • Prepared financial spreadsheets, correspondence, merged mailings and special projects Billing Management/Revenue Cycle.
  • Served as contributing team member on HR special projects, including development of new-hire orientation and human resource generalist development initiatives.

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40. Phone Calls

low Demand
Here's how Phone Calls is used in Director/Manager jobs:
  • Answered and directed phone calls to appropriate parties or message taking.
  • Maintained client interaction through phone calls, e-mail and word-of-mouth.
  • Created and oversaw junior tennis programs in individual subdivisions by advertising through mail-outs, flyers, phone calls, etc.
  • Answered E-mails and phone calls to serve as point of contact for prospective business relations, customers, and student organizations.
  • Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Performed general administrative tasks, such as taking attendance, editing and filing paperwork, making phone calls and bookkeeping.

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41. Facebook

low Demand
Here's how Facebook is used in Director/Manager jobs:
  • Created a Facebook business page and managed the page Office Manager.
  • Monitor and report on social media engagemen t (LinkedIn, Twitter, Facebook) for event pages.
  • Maintain and monitor all WyoTech Daytona social media platforms including Facebook, Twitter, Instagram, Snapchat and others.
  • Developed/maintained Facebook page for marketing/advertising.
  • Designed and managed social media/social marketing outlets including Facebook and Twitter accounts, and all professional communications including company website management.
  • Developed a social media presence and used Facebook and Twitter to increase brand awareness and decrease traditional advertising costs.

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42. Osha

low Demand
Here's how Osha is used in Director/Manager jobs:
  • Maintained relevant safety records and certificates as required by EPA, OSHA, ADA, DOT and other regulatory authorities.
  • Maintained compliance and training in accordance with HIPAA, OSHA, FTC, ADA, state and municipal codes.
  • Trained and certified personnel in OSHA and governmental guidelines as it pertained to job function.
  • Certified in CPR, First Aid, and OSHA.
  • Directed OSHA safety/haz mat, including certification training, responding to OSHA citations, and performing internal safety audits.
  • Updated and sustained OSHA and EPA recordkeeping.

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43. ISO

low Demand
Here's how ISO is used in Director/Manager jobs:
  • Led investment research for an open-architecture provider of financial advisory services to ultra-high net worth families and endowments.
  • Counseled residents and their family members, diagnosed with substance abuse, psychiatric disorders and developmental disabilities.
  • Reported to supervisor regarding resident's health improvement and problems.
  • Performed supervisory and administrative functions for staff athletic trainers.
  • Provide oversight of internal supervisors and operational staff.
  • Supervised 4-12 supervisors and direct support professionals.
  • Position Project supervisor /coordinator Technical Department.
  • Progressed through Manager where I expanded my skill set to also include business valuations, corporate restructurings and transaction advisory services.
  • Recruited by PwC into their Financial Advisory Services practice for my previous experience and success in supporting litigation matters and investigations.
  • Interact with DPH and DMH staff for release planning regarding inmates with complex mental health and substance abuse co-occurring disorders.
  • Approved 100% of production changes to Data Warehouse environment and representing changes in Change Advisory Board meetings.
  • Supported entire sales team as primary liaison for all account prospecting, collection of numbers and booking travel.
  • Monitor treatment plans, litigation policy and practice issues related to inmates diagnosed with Gender Identity Disorder.
  • Oversee all after sales service and repair, acting as liaison between customers and repair centers/watchmakers.
  • Served as chief liaison between management and the Board of Directors, specifically, the CFO.
  • Directed five supervisors while managing 50 staff within 20 plus programs across a ten-county health district.
  • Budgeted and issued financial reports to the Board and gave weekly lectures to subordinates and Supervisors.
  • Bar supervisor in fast paced environment, oversaw multiple business operations and owner's direct assistant.
  • Served as liaison between IT and Business Owners to align details of emerging and active projects.
  • Directed the events within the Gourmet Room, client presentations, customer service and Chef liaison.

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44. Medicare

low Demand
Here's how Medicare is used in Director/Manager jobs:
  • Stayed on as marketing consultant after company restructured due to Medicare Reform in 2010.
  • Increased CCHMC's Medicare Secondary Payor Questionnaire accuracy rate from 36% to 80% in one year.
  • Reduced the Unbilled claims significantly, ensuring accounts met criteria for Medicare/Medi-cal billing.
  • Directed staff members in charge of administering and monitoring regulated activities to interpret Medicare and Medi-Cal laws and ensured compliance.
  • Developed and implemented a comprehensive scheduling system that maintained productivity during an economic downturn and drastic changes with Medicare.
  • Provided Medicare and related insurance education, counseling and advocacy as designated by the California State Department on Aging.

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45. New Clients

low Demand
Here's how New Clients is used in Director/Manager jobs:
  • Consult with existing and potential customers to uncover opportunities and create new clients/convert customers to SmartRoom from other service providers.
  • Prospected new clients and initiated relationships through cold calling, referrals, and networking; developed relationships and presented products.
  • Recruited new clients as well as keeping current clients satisfied and cared for.
  • Secured more than 50 new clients.
  • Promoted business to develop new clients; maintained existing clients by providing superior customer support and excellent business relations.
  • Developed phenomenal service standards that continuously generated numerous word of mouth referrals and attracted new clients to business.

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46. Bank Deposits

low Demand
Here's how Bank Deposits is used in Director/Manager jobs:
  • Managed clothing store *Bookkeeping *Payroll *Supervised Associates* Provided customer service *Received and processed merchandise *Safety training *Associate scheduling *Bank deposits
  • Monitored daily cash activities, accounts receivable, bank deposits and coordinated financial transactions with lending institutions.
  • Managed two registers; maintained daily bookkeeping ledger; prepared and reconciled bank deposits and disbursements.
  • Performed closing operations including reconciling all register monies and preparing the corresponding bank deposits.
  • Handled all aspects of restaurant ownership as supervising food ordering/prep/bank deposits/payroll records/scheduling
  • Performed daily opening and close-out procedures and prepared bank deposits.

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47. Performance Management

low Demand
Here's how Performance Management is used in Director/Manager jobs:
  • Coached and developed department personnel including performance management, individual career development planning and coaching.
  • Led over 25 marketing associates and managers including performance management and career development initiatives.
  • Managed personnel issues, oversaw development and conducted Performance Management Reviews.
  • Established the first corporate-wide Performance Management System for 20,000 managers
  • Provided engagement management, project management, technical leadership and deep functional finance expertise to corporate performance management and BI projects.
  • Directed talent management system including talent acquisition, succession planning, employee development plans, mentoring, and performance management programs.

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48. KPI

low Demand
Here's how KPI is used in Director/Manager jobs:
  • Budget planning and financial disciplines including KPI development.
  • Created and delivered weekly KPI s to executive level, reporting efficiency of IT department.
  • Accelerated awareness and engagement KPIs by 200% YOY, through high-level brand marketing design and development.
  • Generated KPI's/Metrics to track business objectives for continuous improvement.
  • Managed staffing levels to meet KPIF's call forecasts and working with Workforce Management to adjust overtime and hiring needs.
  • Track KPI's including cost per unit and pieces per hour, COG's destruction and order cycle time.

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49. Contract Negotiations

low Demand
Here's how Contract Negotiations is used in Director/Manager jobs:
  • Developed Internal Rate of Return tool for sales staff to calculate profitability during contract negotiations.
  • Achieved annual marketing budget savings of 30% through effective vendor/agency contract negotiations and relationshipmanagement.
  • Contract negotiations Networking at events, conferences, mixers & business seminars Director, Univocity Media Board of Directors
  • Identified contract manufacturing partners and led contract negotiations and business relationships, with full authority for performance validation and product delivery.
  • Led cross-functional teams during contract negotiations, building consensus within Executive Team regarding development of offers and contracts for customers.
  • Managed practice acquisition and recruitment activities including practice valuations, physician employment contract negotiations, and practice purchase negotiations.

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50. Business Operations

low Demand
Here's how Business Operations is used in Director/Manager jobs:
  • Expanded learning support to include all business operations without any increase in staff.
  • Handled all aspects of daily business operations Created marketing and social media campaigns.
  • Managed daily business operations including sales and marketing, client consultations and proposals, human resource management and company financial accounting.
  • Headed business operations by owning and managing wholesale products- guiding organization from a one-man operation into a thriving small business.
  • Managed worldwide manufacturing and distribution of MAE auto parts and manufacturing to include contracting business operations in Germany and Europe.
  • Owned and operated local Jamaican Restaurant handling all aspects of business operations including accounting, inventory, hiring and training.

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20 Most Common Skill for a Director/Manager

Financial Statements19.1%
Customer Service18.8%
Staff Members6.9%
Company Policies5.4%
Daily Operations4.7%
Business Development4.7%
Human Resources4.5%
Oversight4.3%

Typical Skill-Sets Required For A Director/Manager

RankSkillPercentage of ResumesPercentage
1
1
Financial Statements
Financial Statements
13.6%
13.6%
2
2
Customer Service
Customer Service
13.4%
13.4%
3
3
Staff Members
Staff Members
4.9%
4.9%
4
4
Company Policies
Company Policies
3.8%
3.8%
5
5
Daily Operations
Daily Operations
3.3%
3.3%
6
6
Business Development
Business Development
3.3%
3.3%
7
7
Human Resources
Human Resources
3.2%
3.2%
8
8
Oversight
Oversight
3.1%
3.1%
9
9
Project Management
Project Management
2.7%
2.7%
10
10
Special Events
Special Events
2.5%
2.5%
11
11
Internet
Internet
2.4%
2.4%
12
12
Sales Goals
Sales Goals
2.3%
2.3%
13
13
Business Units
Business Units
1.9%
1.9%
14
14
Healthcare
Healthcare
1.8%
1.8%
15
15
Ensure Compliance
Ensure Compliance
1.6%
1.6%
16
16
Training Programs
Training Programs
1.5%
1.5%
17
17
Risk Management
Risk Management
1.5%
1.5%
18
18
Performance Reviews
Performance Reviews
1.5%
1.5%
19
19
Inventory Control
Inventory Control
1.4%
1.4%
20
20
ERP
ERP
1.4%
1.4%
21
21
Real Estate
Real Estate
1.4%
1.4%
22
22
RAN
RAN
1.3%
1.3%
23
23
Data Entry
Data Entry
1.3%
1.3%
24
24
Wine List
Wine List
1.3%
1.3%
25
25
Day-To-Day Operations
Day-To-Day Operations
1.1%
1.1%
26
26
Technical Support
Technical Support
1.1%
1.1%
27
27
Direct Reports
Direct Reports
1.1%
1.1%
28
28
R
R
1.1%
1.1%
29
29
Customer Relations
Customer Relations
1%
1%
30
30
Staff Training
Staff Training
1%
1%
31
31
Medicaid
Medicaid
1%
1%
32
32
Due Diligence
Due Diligence
1%
1%
33
33
Inventory Management
Inventory Management
1%
1%
34
34
Annual Budget
Annual Budget
0.9%
0.9%
35
35
CRM
CRM
0.9%
0.9%
36
36
Lesson Plans
Lesson Plans
0.9%
0.9%
37
37
QA
QA
0.9%
0.9%
38
38
POS
POS
0.9%
0.9%
39
39
Special Projects
Special Projects
0.9%
0.9%
40
40
Phone Calls
Phone Calls
0.9%
0.9%
41
41
Facebook
Facebook
0.8%
0.8%
42
42
Osha
Osha
0.8%
0.8%
43
43
ISO
ISO
0.8%
0.8%
44
44
Medicare
Medicare
0.8%
0.8%
45
45
New Clients
New Clients
0.8%
0.8%
46
46
Bank Deposits
Bank Deposits
0.8%
0.8%
47
47
Performance Management
Performance Management
0.8%
0.8%
48
48
KPI
KPI
0.8%
0.8%
49
49
Contract Negotiations
Contract Negotiations
0.8%
0.8%
50
50
Business Operations
Business Operations
0.7%
0.7%

106,425 Director/Manager Jobs

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