In this hourly, remote contractor role, you will review AI-generated medical responses and/or generate expert healthcare content, evaluating reasoning quality and step-by-step clinical problem-solving while providing precise written feedback. You will assess solutions for accuracy, clarity, and adherence to the prompt; identify errors in clinical methodology or conceptual understanding; fact-check medical information; write high-quality explanations and model solutions that demonstrate correct reasoning; and rate and compare multiple responses based on correctness and reasoning quality. This role is with SME Careers, a fast-growing AI Data Services company and subsidiary of SuperAnnotate, delivering training data for many of the world's largest AI companies and foundation-model labs. Your healthcare expertise directly helps improve the world's premier AI models by making their clinical and public-health reasoning more accurate, reliable, and clearly explained.
Key Responsibilities:
• Develop AI Training Content: Create detailed prompts in various topics and responses to guide AI learning, ensuring the models reflect a comprehensive understanding of diverse subjects.
• Optimize AI Performance: Evaluate and rank AI responses to enhance the model's accuracy, fluency, and contextual relevance.
• Ensure Model Integrity: Test AI models for potential inaccuracies or biases, validating their reliability across use cases.
Your Profile:
• Bachelor's degree (or higher) in Medicine (MD/DO), Nursing, Public Health (MPH), Health Sciences, or Allied Health, with strong grounding in Epidemiology, Clinical Medicine, Healthcare Systems, and Patient Care.
• 5+ years of professional experience in Nursing, Public Health, Health Sciences, or Allied Health.
• Confident in clinical reasoning (differential diagnosis, risk stratification, red-flag recognition) and explaining why a conclusion follows from the evidence.
• Strong understanding of disease processes, patient care concepts, public health principles, healthcare systems, and medical terminology.
• Exceptional attention to detail when fact-checking medical content and identifying unsafe assumptions, missing contraindications, or misinterpretation of tests; Minimum C1 English proficiency.
• Comfortable evaluating answers for internal consistency (timelines, physiology, dosing logic), appropriateness for setting (ED vs outpatient), and patient safety implications.
• Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor workflow across time zones.
• Previous experience with AI data training/annotation, clinical documentation review, utilization review, or healthcare editorial QA is strongly preferred.
$28k-44k yearly est. 17d ago
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Regional Area Director, Extended Stay - Remote (70% Travel)
Choice Hotels International, Inc. 4.6
Remote job
A major hotel franchisor is seeking a Regional Area Director for Extended Stay Brands to enhance revenue growth across franchise properties. This remote position involves extensive consulting, influencing operational excellence, and overseeing hotel openings. A Bachelor's degree and 8-10 years of leadership experience in hotel operations are required. Strong skills in communication, analytical problem solving, and revenue management are essential. The role involves significant travel (up to 70%) and offers a competitive salary of $114,907-$135,000 annually with performance-based bonuses.
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$114.9k-135k yearly 2d ago
Remote Associate Director, Finance Data Management
Humana Inc. 4.8
Remote job
A leading health service provider in Washington is seeking an experienced Associate Director of Finance Data Management to support configuration control, data management, and deficiency reporting. This role requires strong collaboration across teams to establish data architecture and adherence to compliance standards. The ideal candidate should have a Bachelor's degree and extensive operational experience within Finance, coupled with a solid understanding of data manipulation and ERP systems. This position also includes a competitive salary and bonus incentives.
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A leading healthcare consulting firm in Chicago is seeking a Healthcare Consulting Manager. The role involves managing complex projects, analyzing data for performance improvement, and mentoring junior team members. Candidates must have a BA/BS in Nursing and at least 5 years of experience in a clinical environment. Strong leadership and communication skills are required. Huron offers a competitive salary range, benefits, and a commitment to diversity and inclusion.
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$110k-153k yearly est. 1d ago
Remote Senior Area Manager, Outdoor Community - USA West
Arc'Teryx Limited
Remote job
A leading outdoor apparel company is seeking a Senior Area Manager, Community for the USA West. This role involves leading community strategies across several urban outdoor hubs, engaging and growing the community through events, mentorship, and strategic oversight. The ideal candidate will have over 8 years of experience in community management and event strategy, with strong budget management and cross-functional leadership skills. This position offers remote flexibility and a competitive salary between $124,000 and $155,000 annually.
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$124k-155k yearly 1d ago
Head of GTM & Growth - Crypto API (Remote)
Placeholder
Remote job
A dynamic tech company in San Francisco is seeking a Head of GTM to drive growth for their API infrastructure. This role includes owning the GTM strategies, managing diverse teams, and ensuring alignment on revenue goals. The ideal candidate has strong leadership skills, a passion for decentralized finance, and a track record in business development. The company offers comprehensive benefits and a flexible work environment.
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$100k-182k yearly est. 4d ago
Director of Automation & Operational Excellence (Remote)
Unitedhealth Group 4.6
Remote job
A leading healthcare company is seeking a Director - Automations & Efficiencies to lead innovative projects aimed at enhancing operational effectiveness. This role involves overseeing automation initiatives in a healthcare environment, managing strategic partnerships, and improving processes through advanced technologies. The ideal candidate has significant experience in healthcare payer operations, RPA technologies, and cross-functional leadership. This position offers flexibility to work remotely from anywhere within the U.S.
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$97k-116k yearly est. 5d ago
Remote ServiceNow Transformation Senior Manager
Ernst & Young Oman 4.7
Remote job
A global consulting firm is seeking a Senior Manager in Tech Consulting to lead ServiceNow Enterprise Service Management projects. The role involves managing client relationships, overseeing project delivery, and ensuring alignment with organizational strategy. Ideal candidates will possess a Bachelor's degree, 5 to 7 years of consulting experience, and certifications in ServiceNow. Competitive compensation and continuous development opportunities are offered in a dynamic work environment.
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$125k-182k yearly est. 2d ago
Nonprofit Deputy Director/Manager of Operations - Must be bilingual and have nonprofit experience
Centro Hispano de Frederick 3.7
Remote job
Organizational Description: Centro Hispano de Frederick addresses the needs of immigrants, especially Hispanic individuals, and people from more than 20 countries around the world. Centro Hispano de Frederick provides services that facilitate their adjustment, integration, and friendship with the wider society, nurtures their sense of community, and fosters an appreciation for the diversity of culture and heritage.
Position Summary: Centro Hispano de Frederick seeks an office manager with experience in managing staff as well as fiscal governance, including budget and grant management.
Core Job Responsibilities:
· Partner with the executive director to contribute to maintenance of organization-wide internal policy and procedure
· Structure and lead internal teams to maximize quality of service delivery metrics to reach organizational goals
· Primary point of contact for HR governance, including staff reviews, workload balance, training and development and day-to-day office management
· Ongoing fiscal management in consultation with executive director and board
· Manage the organization in the absence of the executive director
· Work with the executive director to oversee grant and budget management
· Assist the executive director in preparing financial and other reports for grant management and for the board of directors
· Conduct program evaluations and support future strategy and program-development initiatives
Knowledge, Skills, & Abilities:
Thorough knowledge of QuickBooks
Experience managing staff
Highly organized and detail-oriented
Able to manage multiple projects and tasks at the same time
Strong technology and digital literacy skills
Strong interpersonal, communication, and cross-cultural skills
Self-starter with strong initiative and follow-through
Flexible and collaborative
Requirements:
Prior experience with related coordination tasks and responsibilities
Fully Bilingual in Spanish and English
Ability to flex hours to work evenings when needed
Benefits:
The salary range is $65,000-$70,000 depending upon qualifications
Health coverage and 401K will be provided.
Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are generally Monday through Friday, 9:00 p.m. to 5:00 p.m. Some weekend work will be required, as well as offsite work.
Required Education and Experience: Bachelor's degree and work experience with the Hispanic community.
Computer Literacy: Excellent knowledge of Quickbooks and Microsoft Office Suite - especially Word, Outlook, Excel, and PowerPoint. Knowledge of various social media platforms and Mail Chimp is a plus.
Physical Demands: This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.
Pre-Employment background check required.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
To find out more about Centro Hispano de Frederick, please visit our website at ******************************************
Centro Hispano de Frederick is an Equal Opportunity Employer and has a long-standing policy of employment and advancement based solely upon qualifications to perform the essential elements of a position without regard to race, color, religion, sex, sexual orientation, age, national origin (ancestry), or disability.
$65k-70k yearly 3d ago
Director, Field Site Operations VI (M6)
Applied Materials 4.5
Remote job
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.
What We Offer
Salary:
$160,000.00 - $220,000.00
Location:
Dallas-Richardson,TX
You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Summary:
Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area.
Job Description:
The Applied Global Services (AGS) Division is seeking a Director, Site Operations to provide strategic leadership to a customer location supporting the Applied Materials business strategy. This position will provide strategic leadership over FPM, Quality, EHS and OCE Service, Safety, Quality, Delivery and Profitability. This proven leader will have a prioritization focused on increased speed and customer outcomes. S/he will prioritize the short and long-range strategies of the organization with a focus on execution. The position will report to the VP, North America Customer Services and Support Organization and will be located in Richardson, TX.
Key Responsibilities/Qualifications:
Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards.
Requires both effective management of daily activities and development of process improvements to address any identified deficiencies.
In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures.
Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals.
Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards.
Stay knowledgeable of competition and important emerging technologies and standards.
Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance.
Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities.
Develop a strong working relationship with functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs.
Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals.
Skills, Knowledge, Experience & Education
At Applied Materials, Make Possible is about unlocking new opportunities - with our customers and within our own company.
The ideal candidate will have the following:
Preferred, BA/BS in Engineering or Business/Operational Management
7-10+ years of progressive functional experience, within a complex global company.
5+ years of leadership experience in a 24/7 environment
Strong Business and Financial Acumen
Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact
Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives.
Other Suitability Factors
We are a catalyst to unlock the power of our customers' ideas and are committed to overcoming challenges that seem insurmountable.
To succeed in this role requires a capacity for complexity and temperament that includes:
A very mature individual with the right balance of confidence and humility.
Process oriented while also strongly developing and relying on interpersonal relationships across the company
Executive presence and ability to connect equally well upwards, downwards and sideways in the organization
Self-motivated and driven towards excellence
A high level of EQ to be able to manage across a large team with significant diversity
Ability to distinguish between and prioritizing urgent and important issues
Situational awareness and complex decision-making ability appropriate for the situation
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 20% of the Time
Relocation Eligible:
Yes
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
$160k-220k yearly Auto-Apply 60d+ ago
Vice President of Operational Excellence
Knipper 4.5
Remote job
YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team!
Vice President of Operational Excellence
The Vice President of Operational Excellence will lead strategic and tactical initiatives focused on improving operational efficiency, quality of customer service, and mistake-proofing across all facets of the organization's Marketing and Samples Management (MSM) and Third-Party Logistics (3PL) and warehousing services. This role is pivotal in transforming operational processes-including pick/pack, kitting, shipping/receiving, and warehouse execution-to deliver scalable, compliant, and cost-effective solutions for clients in the medical and pharmaceutical industry.
Responsibilities
Operational Strategy & Execution
Develop and execute a comprehensive operational excellence roadmap across all warehouse operations in collaboration with site leadership and aligned with business goals, quality requirements, and client expectations.
Lead continuous improvement programs in pick/pack, shipping, receiving, warehouse layout, and inventory movement.
Champion lean methodologies, Six Sigma, and mistake-proofing (poka-yoke) practices to reduce variation and error in core processes.
Own the standardization of operational workflows and drive process harmonization across sites and teams.
Quality & Compliance
Embed quality assurance principles directly into operational workflows and Standard Operating Procedures (SOPs).
Partner with QA and Compliance to align warehouse and logistics processes with FDA, DEA, DSCSA, and GMP regulations.
Lead root cause analysis and corrective/preventive action programs (CAPA) improvement plans for warehouse and distribution operations based on data information collected through Quality Management System.
Implement and refine metrics and dashboards for performance tracking and compliance adherence.
Leadership & People Management
Lead and mentor a cross-functional team including warehouse supervisors, logistics managers, and quality leads.
Drive a culture of accountability, safety, and continuous improvement through effective leadership and communication.
Identify talent gaps and champion leadership development within operational teams.
Ensure team alignment with organizational KPIs and customer service standards.
Cross-Functional Collaboration
Collaborate with Warehouse Operations, IT, Quality Assurance, Compliance, HR, and Client Services to optimize end-to-end process flow.
Participates in regulatory inspections and audits as Compliance invites/requests.
Serve as a key liaison to clients, ensuring operational transparency, issue resolution, and contract adherence.
Guide automation initiatives and WMS enhancements to improve process visibility and scalability.
The above duties are meant to be representative of the position and not all-inclusive.
Qualifications
Operational Strategy & Execution
Develop and execute a comprehensive operational excellence roadmap across all warehouse operations in collaboration with site leadership and aligned with business goals, quality requirements, and client expectations.
Lead continuous improvement programs in pick/pack, shipping, receiving, warehouse layout, and inventory movement.
Champion lean methodologies, Six Sigma, and mistake-proofing (poka-yoke) practices to reduce variation and error in core processes.
Own the standardization of operational workflows and drive process harmonization across sites and teams.
Quality & Compliance
Embed quality assurance principles directly into operational workflows and Standard Operating Procedures (SOPs).
Partner with QA and Compliance to align warehouse and logistics processes with FDA, DEA, DSCSA, and GMP regulations.
Lead root cause analysis and corrective/preventive action programs (CAPA) improvement plans for warehouse and distribution operations based on data information collected through Quality Management System.
Implement and refine metrics and dashboards for performance tracking and compliance adherence.
Leadership & People Management
Lead and mentor a cross-functional team including warehouse supervisors, logistics managers, and quality leads.
Drive a culture of accountability, safety, and continuous improvement through effective leadership and communication.
Identify talent gaps and champion leadership development within operational teams.
Ensure team alignment with organizational KPIs and customer service standards.
Cross-Functional Collaboration
Collaborate with Warehouse Operations, IT, Quality Assurance, Compliance, HR, and Client Services to optimize end-to-end process flow.
Participates in regulatory inspections and audits as Compliance invites/requests.
Serve as a key liaison to clients, ensuring operational transparency, issue resolution, and contract adherence.
Guide automation initiatives and WMS enhancements to improve process visibility and scalability.
Knowledge, Skills & Abilities:
Exceptional communication and change management skills.
Ability to lead cross-functional teams through complex transformation initiatives.
Data-driven mindset with a passion for operational analytics and structured problem solving.
Customer-focused with a strong track record of operational delivery in client-centric environments.
Agile, decisive, and calm under pressure.
PHYSICAL DEMANDS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knipper is an equal opportunity employer
$140k-227k yearly est. Auto-Apply 60d+ ago
Vice President, Payment Operations
Factor Systems, Inc. 4.5
Remote job
The VP, Payment Operations leads the strategy definition and execution of Billtrust's Payment Programs, overseeing onboarding, operation, support, risk / fraud, billing and settlement operations across all payment types and via all third-party relationships. This position is responsible for ensuring scalable, secure, accurate, compliant and efficient day-to-day operations supporting movement of +$130 billion in annual payment volume. The VP, Payment Operations supports a cross-functional team seeking to sell, grow and service payment volume enabling the sales, implementation, support, and finance teams at Billtrust to achieve maximum adoption of Billtrust's payment programs.
What You'll Do:
Plan, direct, coordinate, and oversee operations activities related to Billtrust products and Payment Programs, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization
Promote an increase in departmental productivity and efficiency, effectiveness, and overall profitability through vendor relationships, internal coordination, active monitoring of team activities, and continuous process improvement
Drive innovation and appropriate use of new technologies, fintech/banking partners, and/or internal platforms to ensure best in class operations in payment services for customers, partners, as well as potential new revenue-generating opportunities
Architect and execute operational transformation initiatives to enhance efficiency, reduce manual processes, and drive straight-through processing rates across all payment types.
Establish and monitor key performance indicators (KPIs) including transaction success rates, settlement accuracy, processing times, fraud rates, and customer satisfaction metrics
Lead efforts to ensure enterprise-wide compliance with all applicable regulations including PCI DSS, NACHA Operating Rules, card network policies (Visa, Mastercard), ACH regulations, wire transfer requirements, and emerging payment rails
Lead enterprise risk assessments and manage business continuity planning for payment operations. Ensure 24/7/365 operational readiness for real-time payment processing requirements.
Create strategic vision and collaborate with senior and/or executive leadership to define and ensure success of strategy in alignment with organizational objectives
Serve as an escalation point for highly complex, priority issues. Provide direction and guidance to assist with successful resolution
Collaborate with product and development teams, providing insight related to payment operations, card network rules, third party vendors, etc.
Build, lead, and develop high-performing payment operations organization spanning multiple functional areas and layers.
What You'll Bring to the Team:
Bachelor's Degree or equivalent experience, advanced degree preferred
+10 years of progressive experience in payment operations, with minimum 7 years in leadership roles managing large-scale payment portfolios
Proven track record managing payment volumes exceeding $50 billion annually across full customer lifecycle (onboarding, operations, support, settlement)
Ability to exercise discretion and independent judgment in making decisions, and interact effectively and positively with all levels of the organization or vendors/partners
Deep knowledge of procedures, processes, policies, and regulations across card and payment space, in particular B2B credit card and ACH modalities
Previous experience at a payment processor - financial institution, fintech, or payment infrastructure provider
Superior understanding of merchant acquiring, payments funds flows, interchange dynamics
Ability to communicate and collaborate cross-functionally, with various levels above and below, internally and externally, and to technical and non-technical audiences
Demonstrated financial acumen to manage pricing programs, interchange qualifications, cash flow forecasting, cash conversion cycle, etc.
Established background in promoting a proactive risk culture and driving control initiatives, including knowledge of regulatory requirements
Excellent written and oral communication skills including presentation experience to large and diverse audiences of all levels of an organization
Entrepreneurial mindset and a results-driven attitude
The expected base salary range for this position is $236,000 - $272,000 annually.
Compensation may vary depending on several factors, including a candidate's qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for additional incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Billtrust, we celebrate and support diversity and are committed to creating an inclusive environment for all employees. So, if your experience aligns but doesn't exactly match each and every qualification, apply anyway. You may be exactly what we are looking for! What You'll Get:
Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide!
A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
Flexible Working Hours: We support your lifestyle- the results are what count.
Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
Who We Are: Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. #LI-Remote
$236k-272k yearly Auto-Apply 4d ago
VP, Operations
Taskus 3.9
Remote job
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does the Vice President of Operations really do? Think of yourself as the leader who will oversee day-to-day operations to support growth and add to the bottom line of the organization. You will focus on strategic planning, and goal-setting, and must be fully accountable for ensuring your entire organization is on track. Not just anyone is qualified for this role. We make sure we get the best of the best!
As you tackle your new tasks for the day, you know that it will lead to one thing: You will provide management and oversight of all aspects of the business within your site; demonstrate a commitment to excellence and collaborate well with senior leadership. You are expected to meet the company's objectives, in addition to having a passion for success, and a proven record of successful strategic planning and implementation. You will provide direction and development, formulate policies and strategic plans for future growth, manage daily operations of personnel, purchasing, administration, and other departments; and improve operational efficiency in targeted areas including customer support and engagement.
As Vice President of Operations:
You will closely monitor revenue margins, develop guidelines for personnel evaluations, staff advancement, and redeployment. It is expected that you are highly collaborative and can build cross-functional relationships with departmental heads and management across the business.
You will partner with department heads to maintain an efficient team structure and performance, using analytics, processes, and tools. You will maximize client engagements and work with your leadership team to develop plans to meet future site needs. Being the Vice President, you will maintain profit margins and develop internal control systems to ensure accountability.
To achieve this, you need to develop strong relationships with outside partners, vendors, and advisors; as well as internal partners, including department supervisors and co-executives.
Requirements:
At least 7 years in a Senior Leadership role of a large business or enterprise.
Strong financial management and budgeting skills; make sound business decisions based on data and statistics; can structure effective training & development programs and measure their success; leverage the use of the latest technology to enhance the growth of your organization
Possess a “people first” leadership style with strong communication, interpersonal and leadership skills
Thorough understanding of organizational behavior, workforce planning, metrics, and analytics.
Autonomous vehicles / Fleet management experience (Nice to have).
Education / Certifications:
BS or BA is highly preferred but not required.
Work Location / Work Schedule / Travel:
25% travel within the region the position is assigned.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to
opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL ********************************
$139k-227k yearly est. Auto-Apply 35d ago
VP, Managed Cloud Operations
Resolve Tech Solutions 4.4
Remote job
Key Responsibilities:
1. Team Management: - Lead and manage a diverse, round-the-clock team of engineers, including SAP BASIS Administrators, Hana DBAs, Linux/Windows Administrators, and Cloud Engineers. - Foster a collaborative and high-performing team culture.
- Conduct regular performance evaluations and provide constructive feedback to team members.
2. Customer Engagement:
- Attend customer calls to address and resolve escalations, including P1, P2, and P3 incidents, ensuring timely resolution in a 24x7 operational environment.
- Build and maintain strong relationships with customers to ensure satisfaction and retention.
- Participate in customer onboarding processes and meetings to understand their requirements and expectations.
3. Performance Evaluation:
- Perform regular performance evaluations for team members, setting clear goals and development plans.
- Identify and address any performance issues promptly and effectively.
- Recognize and reward high-performing team members.
4. Hiring and Onboarding:
- Manage the recruitment process to attract and hire top talent for the team.
- Oversee the onboarding process to ensure new hires are integrated smoothly and effectively into the team.
5. KPI and QBR Preparation:
- Prepare and present key performance indicators (KPIs) and Quarterly Business Reviews (QBRs) to internal stakeholders and customers.
- Analyze data to identify trends and areas for improvement, implementing necessary changes.
6. Customer Onboarding and Meetings:
- Take an active role in customer onboarding, ensuring a seamless transition and understanding of the service offerings.
- Regularly meet with customers to discuss their needs, provide updates, and gather feedback.
7. Deliverable Management:
- Ensure that all deliverables are met within the agreed timelines and quality standards, maintaining high service levels in a 24x7 operational environment.
- Monitor project progress and address any issues that may impact delivery.
8. RFP/RFI Development:
- Participate in the development and response to Requests for Proposals (RFPs) and Requests for Information (RFIs).
- Collaborate with cross-functional teams to create compelling proposals that meet customer requirements.
9. Team Development:
- Invest in the continuous development of the team through training, mentorship, and career development opportunities.
- Encourage innovation and the adoption of best practices within the team.
10. 24x7 Operational Oversight:
- Ensure continuous monitoring and support of cloud environments to maintain high availability and performance.
- Implement robust incident management and escalation processes to address issues promptly, minimizing downtime.
- Coordinate with global teams to ensure seamless 24x7 operations and handovers.
11. Growth in Commercial Space:
- Develop and execute strategies to expand the organization's presence in the commercial sector.
- Identify new business opportunities, forge partnerships, and drive revenue growth in the commercial market.
- Collaborate with the Sales and Marketing teams to develop targeted campaigns and offerings for commercial customers.
12. Framework Development:
- Develop and implement a comprehensive framework for the Managed Cloud Delivery business.
- Establish standard operating procedures, best practices, and governance models to ensure consistent and high-quality service delivery.
- Continuously improve the framework based on industry trends, customer feedback, and internal assessments.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred.
- Extensive experience in managing teams in a Managed Cloud Delivery environment, including 24x7 operations.
- Strong understanding of SAP BASIS, HANA, Linux/Windows administration, and cloud engineering.
- Proven track record of successfully handling customer escalations and delivering exceptional customer service.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze data, prepare reports, and present findings to stakeholders.
- Experience in the recruitment and onboarding of technical staff.
- Strong organizational and project management skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience with 24x7 operational support and incident management.
- Demonstrated ability to grow business in the commercial space.
- Experience in developing and implementing business frameworks and standard operating procedures.
- AWS Cloud Certifications(Architect/Professional)
- Azure/GCP Certification is a plus
- DOD Clearance
$144k-213k yearly est. Auto-Apply 60d+ ago
Vice President, Commercial Operations
Agilent Technologies 4.8
Remote job
The Role
The Vice President of Commercial Operations will provide strategic and operational direction for Agilent's global Commercial organization, which includes Sales, Services, Commercial Marketing, Digital & Analytics and Customer Operations. This leader will oversee a recently formed organization of more than 1,000 professionals focused on five key pillars: commercial strategy/compensation management, process technology & tools, commercial operations & data, customer-facing operations, and commercial governance & controls. They will continue driving operational transformation as Agilent evolves from a product-driven company to a customer-focused enterprise. The role is critical to delivering Agilent's brand promise and ensuring the company's future success.
The ideal candidate will have extensive experience operating across global regions and a proven track record of driving customer success, growth, and profitability. A deep understanding of customer needs in a rapidly changing global market is essential, along with the ability to incorporate global strategies that strengthen customer satisfaction and advance technology-driven customer services. This leader must also demonstrate success in building and engaging high-performing teams.
The Vice President of Commercial Operations will champion efficiency, effectiveness, and a customer-first mindset across the organization. This leader will ensure Agilent's strategic priorities are translated into measurable business outcomes worldwide.
Key Responsibilities
Lead and set the vision for a diverse, global team of professionals; oversee strategic planning, execution, and outcomes for the full Commercial Operations organization, ensuring alignment with Agilent's vision, mission, and values.
Collaborate across functions to operate effectively within a matrix organization, maintaining a strong customer-first focus.
Direct and influence cross-functional initiatives related to sales, service, and operations processes and performance, ensuring objectives are achieved on time and within budget.
Build and develop a high-performing team, fostering a culture of talent development and succession planning at all levels.
Champion the Voice of the Customer, embedding customer insights into all aspects of the business to ensure customer interests remain central.
Maintain a deep understanding of market dynamics, including competitive landscape and evolving customer trends.
Monitor scientific and industry trends, partnering with the executive team to identify new opportunities and enhance business and customer experiences.
Stay informed on global legal, social, and economic conditions that may impact company operations and proactively adapt strategies as needed.
Qualifications
Experience
15+ years of life sciences, medical device or diagnostic experience within a capital-equipment and consumables intensive business.
Global Operations Experience: Working in positions of increasing operations responsibility, leading teams in multiple regions including AFO, EMEAI and Asia Pacific.
A proven track record of driving profitable growth and operations efficiencies and introducing technology-minded solutions.
Education
Bachelor's degree required; Master's degree preferred.
Leadership Capabilities
Driving Results: In an organization committed to sustaining growth and maintaining strong customer-centric position, this leader:
Enhance operational processes to accelerate results and elevate customer experiences.
Proactively improves workflows, driving quality and productivity through efficiencies and best-in-class solutions.
Enables higher performance by introducing incremental improvements based on calculated risk-taking.
Benchmarks performance against industry best practices and consistently deliver results that exceed peer standards.
Acting Strategically: In the context of creating differentiated customer solutions and driving continuous improvement, this leader:
Develops a two-to-three-year roadmap to implement enterprise strategy within their area of responsibility.
Identifies and prioritizes critical future factors that influence decision-making.
Plans for external changes and trends-including competitors, clients, technology, and market dynamics-that impact the business.
Considers enterprise-wide implications, ensuring strategies account for effects beyond their immediate area, location, function, or market.
Demonstrating Commercial Acumen & Leadership Expectations
Embrace a “One Agilent” mindset, proactively collaborating across functions and teams to deliver results greater than the sum of individual efforts.
Communicating with clarity and openness, fostering an environment where perspectives flow freely and constructive debate is encouraged.
Build winning teams, assembling diverse skills and talent to achieve exceptional outcomes.
Demonstrate self-awareness, understanding how personal style and approach impact others and adjusting effectively.
Lead change with confidence, bringing a proven track record of successful change management initiatives and experience navigating high complexity across the organization and portfolio.
Model integrity and alignment, ensuring personal principles, words, and actions reflect Agilent's values.
Personal Attributes
Exceptional written and verbal communication skills.
High level of integrity and trustworthiness.
Strong commitment to excellence.
Thrives in a culture of collaboration and respect.
The full-time equivalent pay range for this position is $252,000 - $394,000/yr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
Pay and benefit information by country are available at:
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Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least January 22, 2026 or until the job is no longer posted.Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_******************* or contact ***************. For more information about equal employment opportunity protections, please visit *************************************** Required: 25% of the TimeShift: DayDuration: No End DateJob Function: Sales
$252k-394k yearly Auto-Apply 5d ago
Veterinary Director of Field Operations - Central Division
Bluepearl 4.5
Remote job
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
BluePearl Pet Hospital is seeking a driven, forward-thinking, and strategic operation leader to join our team as a Veterinary Director of Field Operations overseeing our Central Division Markets.
Candidates are preferred to reside in the following:
DFO Market: Minneapolis, Milwaukee, Northeast Wisconsin
Are you competitive and aim to always be #1?
Do you love a challenge and solving problems?
Have you built energized, passionate, and successful workforce teams?
If you answered "yes" to these questions, then we want to hear from you!
The Director of Field Operations (DFO) provides leadership, direction, mentorship, and management for multiple markets within the organization with combined revenues of $100MM or greater. The role has responsibility for the fiscal performance of assigned markets and translation of organizational objectives into market-specific objectives that increase efficiency and effectiveness. The position is based out of the home market and frequently travels to other assigned markets to develop hospital leaders, guide progress toward the strategic plan, and drive operational excellence.
As a Veterinary Director of Field Operations, you will:
Champion and represent the BluePearl mission and vision in all interactions.
Communicate and support key initiatives impacting hospital staff, translating organizational objectives into market and hospital-specific action plans.
In partnership with the region's RVPs, you will monitor hospital KPIs and manages the execution of plans to achieve KPI performance objectives.
Manage revenue targets of $100+ million.
Consistently assess the engagement level of associates; take a proactive approach to influence and drive a positive hospital climate. Accountable for associate engagement and retention.
Foster a collaborative and trusting relationship between the Support Team and hospitals, providing feedback and engaging in dialogue to facilitate continuous improvement.
Lead, direct, mentor and develop direct reports and high-potential indirect reports to ensure hospitals have effective and engaged local leadership. Ensures a culture of self-development is present amongst leaders and contributes to the creation of a talent pipeline to support future organizational growth.
In partnership with P&O, responsible for hiring, training, performance coaching, and succession planning for hospital management positions.
Ensure standards for service quality, equipment, and Clinician productivity/performance are met and that cost-effective technology is used to maximize production. Ensures fixed assets are preserved. Initiates recommendations for purchases of new equipment and improvements.
Advise direct reports regarding labor issues including safety, security, scheduling, training, and protocols. Ensures direct reports are adhering to company policies.
Maintain current knowledge of information technology as relates to hospital operations.
Partner with assigned Vet Relations Manager(s) (VRMs) to collaborate on pDVM referral strategies that impact assigned markets.
Work collaboratively with the BluePearl Support Team to develop solutions for escalated hospital matters and influences hospitals to shape adoption and ensure effectiveness of resolutions.
Other job duties as assigned
Competencies:
Developing Direct Reports- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report's career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder.
Managing Vision and Purpose- Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations
Business Acumen- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.
Directing Others- Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
Working Conditions:
Approximately 50-75% travel is required.
Must be able to travel long distances by air, train, or car on short notice for extended periods of time. Must meet age requirements of national car rental agencies and have reliable private transportation for frequent local travel including a valid driver's license and proof of insurance.
Project timelines and work volume/deadlines may often require more than 40 hours per week to complete the essential duties of this job.
Why BluePearl?
Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
We value your health and well-being as an associate by providing you with the following:
Medical, dental, vision, and life insurance options.
Parental leave benefits
Flexible work schedules
401k and retirement planning
Time to reset, rewind, and reflect through our paid time off and floating holiday plans
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
$70k-106k yearly est. Auto-Apply 60d+ ago
Senior Director of Field Service Operations
Marco 4.5
Remote job
/OBJECTIVE The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company's Field Services division to ensure they are a profitable contributor to the business.
ESSENTIAL FUNCTIONS
▪Exemplify Marco's vision, mission and values and Gold Standard culture.
▪Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA.
▪Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value.
▪Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation.
▪Actively participate in the development of the company's strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals.
▪Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company's growth and changing objectives.
▪Provide management, direction and mentorship to Field Services division leadership and personnel.
▪Recruit, attract and retain key personnel.
▪Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company.
▪Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities.
▪Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity.
▪Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups.
▪Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI's are met.
▪Attend required company and departmental meetings.
▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned.
QUALIFICATIONS
Education and Experience
- Bachelor's degree or equivalent 10 years+ of industry experience.
Licenses and Certifications
- Valid Driver's License, proof of personal insurance and an acceptable driving record.
REQUIRED SKILLS
1.Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus.
2.Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook.
3.Excellent communication and presentation skills.
4.Function as a good educator who is trustworthy and willing to share information and serve as a mentor.
5.Excellent negotiation skills.
6.Energetic, forward-thinking, and creative.
7.Highly decisive possessing a “big picture” perspective.
8.Treat people with respect, work with integrity and ethically and uphold organizational values.
$82k-114k yearly est. 3d ago
Senior Director of Field Service Operations
Marcoculture
Remote job
/OBJECTIVE The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company's Field Services division to ensure they are a profitable contributor to the business.
ESSENTIAL FUNCTIONS
▪Exemplify Marco's vision, mission and values and Gold Standard culture.
▪Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA.
▪Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value.
▪Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation.
▪Actively participate in the development of the company's strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals.
▪Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company's growth and changing objectives.
▪Provide management, direction and mentorship to Field Services division leadership and personnel.
▪Recruit, attract and retain key personnel.
▪Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company.
▪Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities.
▪Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity.
▪Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups.
▪Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI's are met.
▪Attend required company and departmental meetings.
▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned.
QUALIFICATIONS
Education and Experience
- Bachelor's degree or equivalent 10 years+ of industry experience.
Licenses and Certifications
- Valid Driver's License, proof of personal insurance and an acceptable driving record.
REQUIRED SKILLS
1.Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus.
2.Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook.
3.Excellent communication and presentation skills.
4.Function as a good educator who is trustworthy and willing to share information and serve as a mentor.
5.Excellent negotiation skills.
6.Energetic, forward-thinking, and creative.
7.Highly decisive possessing a “big picture” perspective.
8.Treat people with respect, work with integrity and ethically and uphold organizational values.
$82k-117k yearly est. 3d ago
Director Field & Remote Service Ops
Knapp Inc.
Remote job
WHO WE ARE
At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing. We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit ***************
WHAT YOU GET TO DO
This strategic leadership role oversees the delivery and continuous improvement of Resident Business, Remote Services (including Service Desk and IT Services), Global Plant Services, and Training across North America. The Director will drive operational excellence, standardization, and customer satisfaction while aligning with broader North American strategic goals in collaboration with Senior Leadership stakeholders.
Essential Functions and Responsibilities :
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lead and evolve the on-site and mobile service delivery model across North America, ensuring high performance, customer satisfaction, and alignment with strategic objectives.
Oversee Service Desk teams and IT-enabled service platforms to ensure responsive, reliable, and scalable support for customer operations.
Collaborate with global counterparts to maintain service standardization while driving operational success and innovation in North America.
Lead the Training Team to implement technician development programs, enforce service standards across sites, and promote continuous improvement and reliability.
Partner with executive leadership (VP/SVP/EVP) to support and execute North American service strategies.
Drive KPIs, process improvements, and service innovation across all domains.
Act as a senior escalation point for critical customer issues, ensuring timely resolution and proactive communication.
Perform all other duties as assigned.
WHAT YOU HAVE
Bachelor's degree in Engineering, Business or related field required. MBA preferred.
10+ years of experience in industrial services, operations, or engineering leadership, preferably within the material handling or automation industry.
Proven track record of leading large teams or cross-functional departments.
Deep understanding of automated systems, conveyor technologies, robotics, and warehouse operations.
Strong background in optimizing processes, managing budgets, and improving performance metrics.
Experience with remote diagnostics, service desk operations, and IT-enabled support for automated systems.
Familiarity with training and certification programs for technicians working on material handling systems.
Skilled in navigating complex organizational dynamics.
Exceptional communication skills-both verbal and written.
Working Conditions and Environment :
Authorization to work in the U.S.
Up to 35% travel required (domestic and occasional international).
Ability to obtain passport and travel to Europe and Canada
Professional office etiquette is required at all times
Ability to travel by air both domestically (US) and internationally (primarily to Austria and other parts of Europe as well as Canada)
Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 50 pounds.
WHAT YOU WILL GET
2 remote days per week
Half day Fridays
A beautiful new, state-of-the-art, office complex in Kennesaw, GA
Industry competitive compensation
Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with a very generous employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance
Subsidized food delivery
Monthly celebrations
Quarterly employee events
Corporate Social Responsibility including recycling, sustainability and volunteering
KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.
Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”
$71k-106k yearly est. Auto-Apply 8d ago
Vice President, Revenue Operations
Renaissance Learning North America 4.8
Remote job
About Renaissance
When you join Renaissance , you join a global leader in pre-K-12 education technology! Renaissance's solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters-creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
Job Description
We're seeking a strategic, collaborative, and forward-thinking leader to join us as our Vice President, Revenue Operations. In this high-impact role, you'll shape and lead a world-class Revenue Operations function that powers scalable growth, drives operational excellence, and enables our go-to-market teams to thrive.
You'll bring deep experience in Revenue or Sales Operations-ideally within a mature SaaS environment-and use your expertise to optimize how we generate, manage, and accelerate revenue. This role offers the opportunity to influence cross-functional strategy and deliver meaningful business outcomes in partnership with key leaders across Sales, Customer Success, Revenue Enablement, and beyond.
Reporting to the SVP of Sales for North America, you will collaborate closely with Area and Regional VPs of Sales and Customer Success, the SVP of Customer Success, and the VP of Revenue Enablement to drive alignment, clarity, and execution across our revenue-generating teams.
We're looking for a leader who is equally comfortable with data and strategy-someone who can translate insights into action, and action into results. Your experience should include:
Expertise in sales operations, CRM and data systems, sales compensation design, and performance analytics.
A track record of building efficient processes, empowering teams, and delivering sustainable revenue outcomes.
Strong communication and collaboration skills that foster trust and influence across all levels of the organization.
You'll thrive in this role if you're driven by impact, energized by complexity, and motivated to lead through change. The ideal candidate is a motivating people leader who brings both strategic vision and operational rigor to the table, and who is passionate about building inclusive, high-performing teams. If you're ready to shape the future of Revenue Operations at Renaissance and help us achieve our next chapter of growth, we'd love to meet you!
Critical Success Factors
Responsible for designing and building a best-in-class revenue operations function that drives sales process efficiency and enhancing revenue generating capacity among the sales team
Identifying standard sales administration processes and driving consistency and efficacy.
Partnering with field sales leaders and internal stakeholders to identify and drive process excellence and data insights that enhance the organization's revenue generation capacity
Creation and Administration of compensation plans for multiple sales and customer success roles
Organizational planning and staffing for effective revenue administration
Qualifications
The Ideal Candidate Will Have:
7+ years Sales or Revenue Operations experience in a Saas organization
Significant experience in leading cross-functional teams, especially across sales, marketing, and customer success
Strong skills in data analysis and business intelligence tools
Excellent leadership skills; ability to manage and grow high-performing teams.
Extensive knowledge of CRM systems (Salesforce, Gainsight, HubSpot, etc.) and best practices for design and administration
Preferred Qualifications
Educational Technology experience
Passion for driving excellence in revenue operations and sales administration
Strong presentation skills and influencing skills with senior executives
Additional Information
All your information will be kept confidential according to EEO guidelines.
Base Salary Range: $176,300 - $215,000. This range is based on national market data and may vary by experience and location.
#LI-Remote
Benefits for eligible US employees include:
World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
Health Savings and Flexible Spending Accounts
401(k) and Roth 401(k) with company match
Paid Vacation and Sick Time Off
12 Paid Holidays
Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
Tuition Reimbursement
Life & Disability Insurance
Well-being and Employee Assistance Programs
Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. At Renaissance, we encourage all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!
Equal Opportunity Employer
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
For California Residents, please see our Privacy Notice for California Job Candidates here.
Reasonable Accommodations
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.
Employment Authorization
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For more information about Renaissance, visit: ***************************