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Become A Director, Network Operations

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Working As A Director, Network Operations

  • Interacting With Computers
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Thinking Creatively
  • Updating and Using Relevant Knowledge
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $155,690

    Average Salary

What Does A Director, Network Operations Do

Computer and information systems managers, often called information technology (IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the information technology goals of an organization and are responsible for implementing computer systems to meet those goals.

Duties

Computer and information systems managers typically do the following:

  • Analyze their organization’s computer needs and recommend possible upgrades for top executives to consider
  • Plan and direct the installation and maintenance of computer hardware and software
  • Ensure the security of an organization’s network and electronic documents
  • Assess the costs and benefits of new projects and justify funding on projects to top executives
  • Learn about new technology and look for ways to upgrade their organization’s computer systems
  • Determine short- and long-term personnel needs for their department
  • Plan and direct the work of other IT professionals, including computer systems analysts, software developers, information security analysts, and computer support specialists
  • Negotiate with vendors to get the highest level of service for their organization’s technology

Few managers carry out all of these duties. There are various types of computer and information systems managers, and the specific duties of each are determined by the size and structure of the firm. Smaller firms may not employ every type of manager.

The following are examples of types of computer and information systems managers:

Chief information officers (CIOs) are responsible for the overall technology strategy of their organizations. They help determine the technology or information goals of an organization and then oversee implementation of technology to meet those goals.

CIOs may focus on a specific area, such as electronic data processing or information systems, but CIOs tend to focus more on long-term or big picture issues. At small organizations a CIO has more direct control over the IT department, and at larger organizations other managers under the CIO may handle the day-to-day activities of the IT department.

CIOs who do not have technical expertise and who focus solely on a company’s business aspects are included in a separate profile on top executives.

Chief technology officers (CTOs) evaluate new technology and determine how it can help their organization. When both CIOs and CTOs are present, the CTO usually has more technical expertise.

The CTO is responsible for designing and recommending the appropriate technology solutions to support the policies and directives issued by the CIO. CTOs also work with different departments to implement the organization’s technology plans.

The CTO usually reports directly to the CIO and may be responsible for overseeing the development of new technologies or other research and development activities. When a company does not have a CIO, the CTO determines the overall technology strategy for the firm and presents it to top executives.

IT directors, including management information systems (MIS) directors, are in charge of their organizations’ information technology (IT) departments, and they directly supervise other employees. IT directors help to determine the business requirements for IT systems, and they implement the policies that have been chosen by top executives. IT directors often have a direct role in hiring members of the IT department. It is their job to ensure the availability of data and network services by coordinating IT activities. IT directors also oversee the financial aspects of their department, such as budgeting.  

IT security managers oversee their organizations’ network and data security. They work with top executives to plan security policies and promote a culture of information security throughout the organization. They develop programs to keep employees aware of security threats. These managers must keep up to date on IT security measures. They also supervise investigations if there is a security violation.

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How To Become A Director, Network Operations

Typically, a bachelor’s degree in computer or information science, plus related work experience, is required. Many computer and information systems managers also have a graduate degree.

Education

Computer and information systems managers normally must have a bachelor’s degree in a computer- or information science–related field. Such a degree usually takes 4 years to complete and includes courses in computer programming, software development, and mathematics. Management information systems (MIS) programs usually include business classes as well as computer-related ones.

Many organizations require their computer and information systems managers to have a graduate degree as well. A Master of Business Administration (MBA) is common and takes 2 years beyond the undergraduate level to complete. Many people pursuing an MBA take classes while working, an option that can increase the time required to complete that degree.

Work Experience in a Related Occupation

Most jobs for computer and information systems managers require several years of experience in a related information technology (IT) job. Lower level management positions may require only a few years of experience. Directors are more likely to need 5 to 10 years of related work experience. A chief technology officer (CTO), who oversees the technology plan for a large organization, may need more than 15 years of experience in the IT field before being considered for a job.

The number of years of experience required varies with the organization. Generally, smaller or newer companies do not require as much experience as larger or more established ones.

Computer systems are used throughout the economy, and IT employees may gain experience in a variety of industries. However, an applicant’s work experience should be in the same industry they are applying to work in. For example, an IT security manager should have previously worked in information security. A hospital IT director should have experience in the healthcare field.

Advancement

Most computer and information systems managers start out as lower level managers and advance to higher positions within the IT department. IT directors or project managers can advance to become CTOs. A CTO or other manager who is especially business minded can advance to become a chief information officer (CIO), the person in charge of all IT-related decisions in an organization. CIOs can advance to become top executives in an organization.

Important Qualities

Analytical skills. IT managers must be able to analyze problems and consider and select the best ways to solve them.

Business skills. IT managers must develop and implement strategic plans to reach the goals of their organizations.

Communication skills. IT managers must be able to explain their work to top executives and give clear instructions to their subordinates.

Decisionmaking skills. Some IT managers must make important decisions about how to allocate resources in order to reach their organizations’ goals.

Leadership skills. IT managers must be able to lead and motivate IT teams or departments so that workers are efficient and effective.

Organizational skills. Some IT managers must coordinate the work of several different IT departments to make the organization run efficiently.

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Director, Network Operations jobs

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Average Length of Employment
Top Employers Before
Director 9.0%
Manager 8.4%
Consultant 5.7%
Top Employers After
Director 10.8%
Consultant 6.4%
Principal 3.6%
Owner 3.4%
President 3.3%
Manager 3.1%

Director, Network Operations Demographics

Gender

Male

72.2%

Female

24.7%

Unknown

3.1%
Ethnicity

White

79.6%

Asian

9.3%

Hispanic or Latino

8.1%

Unknown

2.2%

Black or African American

0.8%
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Languages Spoken

Spanish

36.5%

Carrier

23.1%

German

7.7%

Portuguese

5.8%

French

5.8%

Italian

5.8%

Russian

3.8%

Persian

1.9%

Serbian

1.9%

Dakota

1.9%

Hindi

1.9%

Korean

1.9%

Arabic

1.9%
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Director, Network Operations Education

Schools

University of Phoenix

19.3%

Northwestern University

5.7%

Boston University

5.7%

George Mason University

5.2%

Syracuse University

4.7%

Southern Methodist University

4.7%

DePaul University

4.7%

New York University

4.2%

University of Colorado at Boulder

4.2%

Kaplan University

4.2%

University of Southern California

4.2%

Northeastern University

4.2%

George Washington University

3.6%

University of Maryland - University College

3.6%

Temple University

3.6%

Ohio State University

3.6%

Cornell University

3.6%

Pepperdine University

3.6%

Purdue University

3.6%

University of Miami

3.6%
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Majors

Business

32.4%

Computer Science

9.9%

Electrical Engineering

7.4%

Management

6.0%

Finance

5.0%

Information Technology

4.6%

Computer Information Systems

4.5%

Marketing

3.5%

Communication

3.3%

Computer Networking

3.0%

Accounting

2.6%

Education

2.5%

Health Care Administration

2.2%

Electrical Engineering Technology

2.1%

Information Systems

2.1%

Management Information Systems

2.0%

Economics

1.8%

Project Management

1.8%

Psychology

1.7%

Political Science

1.7%
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Degrees

Bachelors

36.8%

Masters

36.3%

Other

15.6%

Associate

5.1%

Certificate

3.1%

Doctorate

2.5%

Diploma

0.7%

License

0.1%
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Temporary

Real Director, Network Operations Salaries

Job Title Company Location Start Date Salary
Director of IP Network Design and Optimization Futurewei Technologies, Inc. Santa Clara, CA Oct 01, 2010 $220,000
Director, Network Planning Microsoft Corporation Redmond, WA Sep 23, 2013 $210,000
Director, Network Operations & Lead Database Administrator On24, Inc. San Francisco, CA Oct 22, 2015 $205,600
Director, Network Acquisition-Mobile Electronic Arts, Inc. Redwood City, CA Sep 01, 2014 $190,000
Director, Network Operations & Lead Database Admin On24, Inc. San Francisco, CA Oct 22, 2012 $182,000
Director, Networking, Security & Mobile Workforce Solutions Columbus Networks USA (2015), Inc. North Miami Beach, FL Jun 15, 2015 $180,000
Director, Network Analytics Wal-Mart Associates, Inc. San Bruno, CA Mar 08, 2013 $180,000
Director of Cloud Network Operations Risk Management Solutions, Inc. Newark, CA Jun 17, 2015 $175,000 -
$195,000
Director of Network Solutions-Mobile Broadband Futurewei Technologies, Inc. Bridgewater, NJ Jan 05, 2011 $175,000
Director of Networking and Security HPM Inc. Pleasanton, CA Sep 01, 2015 $170,000
Director, Embarq Global Network World Resources Institute Washington, DC Jun 15, 2014 $170,000 -
$180,000
Director of Network Software Mimosa Networks Inc. Campbell, CA Oct 14, 2013 $170,000
Director, Global Network AIG Global Services, Inc. Livingston, NJ Oct 01, 2010 $166,000
Director, Global Network AIG Global Services, Inc. Livingston, NJ Oct 01, 2010 $165,000
Director of Network Solutions Gainspeed, Inc. Sunnyvale, CA May 01, 2015 $160,000 -
$180,000
Director of Global Network Architecture Jump Operations, LLC Chicago, IL Aug 09, 2016 $157,019 -
$180,000
Director of Network and Security Rocketspace Inc. San Francisco, CA Jul 11, 2016 $156,000
Director, Networking, Security & Mobile Workforce Columbus Networks USA, Inc. North Miami Beach, FL Nov 15, 2014 $150,000
Director of Global Network Architecture Jump Operations Chicago, IL May 01, 2016 $143,000 -
$180,000
Director, Wireless Network Operations GCI Anchorage, AK Oct 14, 2016 $140,000
Inspark Director of Network Development Smart Sparrow LLC San Francisco, CA Feb 24, 2016 $140,000
Director, Wireless Network Operations GCI Anchorage, AK Jul 28, 2016 $140,000
Director, Wired Home Area Networking Ikanos Communications, Inc. Fremont, CA Sep 09, 2010 $125,133 -
$155,000
Sparq Training Network Director NIKE, Inc. Beaverton, OR Dec 12, 2011 $125,000
Director of Network Operations Center Green Dot Corporation Monrovia, CA Oct 19, 2009 $125,000
Director, Network Operations Sensity Systems Inc. Sunnyvale, CA Sep 15, 2014 $125,000
Director of Global Compact Local Networks Foundation for The Global Compact New York, NY Oct 01, 2013 $123,000
Director of Global Compact Local Networks Foundation for The Global Compact New York, NY Sep 06, 2013 $123,000

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Top Skills for A Director, Network Operations

NetworkInfrastructureMplsNetworkOperationsCustomerServiceFinancialDisasterRecoveryWebProjectManagementInternetWindowsVoipIPOversightVideoNetworkManagementDataCentersNOCTelecomSLADataNetwork

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Top Director, Network Operations Skills

  1. Network Infrastructure
  2. Mpls
  3. Network Operations
You can check out examples of real life uses of top skills on resumes here:
  • Upgraded network infrastructure, created standards and policies and created disaster/recovery process/procedure.
  • Directed, planned and implemented replacement of state-wide Colorado State Network MPLS network, replaced outdated ATM network.
  • Supervised and trained the Network Operations staff on supervisory skills, video test equipment, and project management.
  • Delivered optimum customer service through effective communications with clients, sales staff, and help desk employees.
  • Engaged in initial client development meetings to define requirements to identify financial strategies.

Top Director, Network Operations Employers

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