How to hire a director of account management

How to hire a director of account management, step by step

Here's a step-by-step director of account management hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a director of account management job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new director of account management
• Step 8: Go through the hiring process checklist

What does a director of account management do?

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1. Identify your hiring needs

   First, determine the employments status of the director of account management you need to hire. Certain director of account management roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A director of account management's background is also an important factor in determining whether they'll be a good fit for the position. For example, directors of account management from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents director of account management salaries for various positions.

   Type of Director Of Account Management	Description	Hourly rate
   Director Of Account Management	Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.	$49-101
   Account Director	An account director is responsible for managing client accounts, monitoring budgets, and sales forecasting. Their goal is to maintain stable account management strategies, meet clients' demands, develop healthy professional partnerships that would generate revenues, increase profitability, and achieve the organization's long-term goals objectives... Show more	$39-75
   Director Of Sales And Operations	Directors of Sales and Operations are executives who oversee the performance of the company. They set the strategic direction for the company's sales force... Show more	$48-90

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Service
   • Sales Process
   • Customer Satisfaction
   • Medicare
   • Oversight
   • Process Improvement
   • Business Development
   • Medicaid
   • Client Satisfaction
   • Client Facing
   • Salesforce
   • Direct Reports
   • Strategic Direction
   • Revenue Growth

   Check all skills

   Responsibilities:

   • Utilize SaaS vendor PipeDrive to manage sales cycles, client communications and follow-up.
   • Initiate and manage projects with a market research consultant to quantify ROI of solutions.
   • Manage outsource call center operations report on KPIs, metrics, SLAs and call escalations.
   • Manage relationship with celebrity spokesperson and client, the Facebook contest she are involved in, and her social media activity.
   • Manage relationship with Florida Medicaid's contract and manage care divisions.
   • Develop and foster senior level and c-level contacts and achieve a trust advisor status within target accounts.

   More director of account management duties

3. Make a budget

   Including a salary range in the director of account management job description is a good way to get more applicants. A director of account management salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a director of account management in Louisiana may be lower than in Alaska, and an entry-level engineer typically earns less than a senior-level director of account management. Additionally, a director of account management with lots of experience in the field may command a higher salary as a result.

   Average director of account management salary

   $147,725yearly

   $71.02 hourly rate

   ---

   Entry-level director of account management salary

   $102,000 yearly salary

   Updated December 20, 2025

   Average director of account management salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Washington	$184,859	$89
   2	Arizona	$177,691	$85
   3	California	$172,814	$83
   4	Massachusetts	$169,285	$81
   5	Montana	$165,678	$80
   6	District of Columbia	$162,455	$78
   7	Illinois	$160,540	$77
   8	Florida	$157,349	$76
   9	Maryland	$155,492	$75
   10	New York	$155,140	$75
   11	Texas	$154,777	$74
   12	Minnesota	$151,178	$73
   13	Virginia	$149,994	$72
   14	Georgia	$149,136	$72
   15	Connecticut	$143,286	$69
   16	Pennsylvania	$142,697	$69
   17	New Jersey	$141,429	$68
   18	North Carolina	$138,352	$67
   19	Rhode Island	$138,137	$66
   20	Utah	$136,572	$66

   Average director of account management salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Walgreens	$222,249	$106.85	173
   2	The Walt Disney Company	$211,987	$101.92	38
   3	venn	$204,916	$98.52	4
   4	Kaiser Permanente	$203,555	$97.86	42
   5	DoorDash	$202,481	$97.35	44
   6	Walmart	$200,863	$96.57	128
   7	Deluxe Entertainment Services Group Inc.	$194,622	$93.57	2
   8	Christian Dior	$190,968	$91.81	1
   9	Concentrix	$185,450	$89.16	110
   10	BBDO Detroit	$177,298	$85.24
   11	Yahoo	$177,209	$85.20
   12	Omnicom Media Group	$174,574	$83.93	13
   13	Amazon	$171,777	$82.59	432
   14	Vista Equity Partners	$169,234	$81.36	4
   15	Conduent	$166,465	$80.03	4
   16	Justworks	$166,153	$79.88	5
   17	The Orchard	$164,937	$79.30	2
   18	Mobile.co	$163,222	$78.47
   19	EAB	$162,992	$78.36	9
   20	Salesforce	$162,458	$78.10	62

4. Writing a director of account management job description

   A director of account management job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a director of account management job description:

   Director of account management job description example

   We are building the future of freight
   
   Mothership's groundbreaking technology is unlocking the world's potential by making freight delivery more efficient. Founded in 2017, we're backed by some of venture capital's best investors and have already become the logistics backbone for many of today's most innovative companies.
   
   The Director of Account Management will be responsible for retaining and growing Mothership's customer base through adoption and expansion efforts. The role requires a proven account management leader and self-starter that is able to roll-up your sleeves and help build out the account management function including the team and underlying processes. In this role, you will be responsible for retaining our current customer base, while also driving incremental growth in monthly recurring revenue by securing additional shipment volumes from existing customers at existing shipping locations or by expanding with them into new shipping locations within the Mothership network.
   
   As the Director of Account Management, you will need to be both customer facing and have a strong analytical mindset to identify trends in the customer base that create actionable insights for the team. You will lead and develop a team of Account Managers at scale. You will champion a high-performing culture and manage performance expectations as well as manage forecasting, achieving, and/or exceeding retention and growth targets, representing the voice of the customer, and collaborating effectively with all internal Mothership departments.
   What You'll DoDevelop account strategic plans for top enterprise accounts to increase revenue and work with Account Managers and clients to execute plans.Establish and execute a plan to engage with all active customers on the Mothership platform to drive continued improvement in customer retention.Maintain a high-level understanding of existing business in order to identify risks, opportunities and resource assignment needs, while also establishing reporting to assist account managers in identifying trends and opportunities in their accounts.Cross-departmental collaboration with sales, marketing, support and operations, engineering, product, and finance.Provide consistent day-to-day managerial support, goal setting, and professional development opportunities for your team.Partner with Sales to develop response and/or pursuit strategy for key opportunities and RFP's as needed Assist with complex contract negotiations, attend sales presentations and help close prospective opportunities.Perform other duties as assigned
   Qualifications8+ years of managing increasing levels of customer responsibility Experience in freight and logistics required Successful track record of consistently delivering against sales quotas Experience managing relationships at varying levels up to C level executives Strong interpersonal and presentation skills Outstanding verbal and written skills Problem-solving mindset with the ability to deliver results Willingness to travel Bachelor's degree preferred
   Benefits & PerksCompetitive salary and employee stock options Health, dental, and vision insurance coverage (PPO) Flexible paid time off Short-term disability coverage 401(k) plan Equipped with the latest technology
   Culture at Mothership
   
   We're an ambitious, endlessly curious, and open-minded group. Our team is passionate about our mission and eager to produce work at the highest level. The environment is upbeat and supportive because we care about each other and believe positive momentum equals better outcomes.
   
   If this sounds like a place you'd be a great addition to, let's chat.
   #LI-Remote

   Copy this example

   

5. Post your job

   To find directors of account management for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any directors of account management they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level directors of account management with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your director of account management job on Zippia to find and recruit director of account management candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with director of account management candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new director of account management

   Once you've found the director of account management candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   After that, you can create an onboarding schedule for a new director of account management. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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