Director of account management job description
Updated March 14, 2024
7 min read
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Example director of account management requirements on a job description
Director of account management requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in director of account management job postings.
Sample director of account management requirements
- Bachelor’s Degree in Business, Marketing, or related field.
- 5+ years of experience in Account Management.
- Strong understanding of Account Management principles and best practices.
- Ability to build and maintain strong customer relationships.
- Knowledge of sales processes and strategies.
Sample required director of account management soft skills
- Excellent communication and interpersonal skills.
- Strong problem solving and analytical skills.
- Ability to manage multiple tasks simultaneously.
- Highly organized and detail-oriented.
- Ability to work well under pressure.
Director of account management job description example 1
Mothership Strategies director of account management job description
We are building the future of freight
Mothership's groundbreaking technology is unlocking the world's potential by making freight delivery more efficient. Founded in 2017, we're backed by some of venture capital's best investors and have already become the logistics backbone for many of today's most innovative companies.
The Director of Account Management will be responsible for retaining and growing Mothership's customer base through adoption and expansion efforts. The role requires a proven account management leader and self-starter that is able to roll-up your sleeves and help build out the account management function including the team and underlying processes. In this role, you will be responsible for retaining our current customer base, while also driving incremental growth in monthly recurring revenue by securing additional shipment volumes from existing customers at existing shipping locations or by expanding with them into new shipping locations within the Mothership network.
As the Director of Account Management, you will need to be both customer facing and have a strong analytical mindset to identify trends in the customer base that create actionable insights for the team. You will lead and develop a team of Account Managers at scale. You will champion a high-performing culture and manage performance expectations as well as manage forecasting, achieving, and/or exceeding retention and growth targets, representing the voice of the customer, and collaborating effectively with all internal Mothership departments.
What You'll DoDevelop account strategic plans for top enterprise accounts to increase revenue and work with Account Managers and clients to execute plans.Establish and execute a plan to engage with all active customers on the Mothership platform to drive continued improvement in customer retention.Maintain a high-level understanding of existing business in order to identify risks, opportunities and resource assignment needs, while also establishing reporting to assist account managers in identifying trends and opportunities in their accounts.Cross-departmental collaboration with sales, marketing, support and operations, engineering, product, and finance.Provide consistent day-to-day managerial support, goal setting, and professional development opportunities for your team.Partner with Sales to develop response and/or pursuit strategy for key opportunities and RFP's as needed Assist with complex contract negotiations, attend sales presentations and help close prospective opportunities.Perform other duties as assigned
Qualifications8+ years of managing increasing levels of customer responsibility Experience in freight and logistics required Successful track record of consistently delivering against sales quotas Experience managing relationships at varying levels up to C level executives Strong interpersonal and presentation skills Outstanding verbal and written skills Problem-solving mindset with the ability to deliver results Willingness to travel Bachelor's degree preferred
Benefits & PerksCompetitive salary and employee stock options Health, dental, and vision insurance coverage (PPO) Flexible paid time off Short-term disability coverage 401(k) plan Equipped with the latest technology
Culture at Mothership
We're an ambitious, endlessly curious, and open-minded group. Our team is passionate about our mission and eager to produce work at the highest level. The environment is upbeat and supportive because we care about each other and believe positive momentum equals better outcomes.
If this sounds like a place you'd be a great addition to, let's chat.
#LI-Remote
Mothership's groundbreaking technology is unlocking the world's potential by making freight delivery more efficient. Founded in 2017, we're backed by some of venture capital's best investors and have already become the logistics backbone for many of today's most innovative companies.
The Director of Account Management will be responsible for retaining and growing Mothership's customer base through adoption and expansion efforts. The role requires a proven account management leader and self-starter that is able to roll-up your sleeves and help build out the account management function including the team and underlying processes. In this role, you will be responsible for retaining our current customer base, while also driving incremental growth in monthly recurring revenue by securing additional shipment volumes from existing customers at existing shipping locations or by expanding with them into new shipping locations within the Mothership network.
As the Director of Account Management, you will need to be both customer facing and have a strong analytical mindset to identify trends in the customer base that create actionable insights for the team. You will lead and develop a team of Account Managers at scale. You will champion a high-performing culture and manage performance expectations as well as manage forecasting, achieving, and/or exceeding retention and growth targets, representing the voice of the customer, and collaborating effectively with all internal Mothership departments.
What You'll DoDevelop account strategic plans for top enterprise accounts to increase revenue and work with Account Managers and clients to execute plans.Establish and execute a plan to engage with all active customers on the Mothership platform to drive continued improvement in customer retention.Maintain a high-level understanding of existing business in order to identify risks, opportunities and resource assignment needs, while also establishing reporting to assist account managers in identifying trends and opportunities in their accounts.Cross-departmental collaboration with sales, marketing, support and operations, engineering, product, and finance.Provide consistent day-to-day managerial support, goal setting, and professional development opportunities for your team.Partner with Sales to develop response and/or pursuit strategy for key opportunities and RFP's as needed Assist with complex contract negotiations, attend sales presentations and help close prospective opportunities.Perform other duties as assigned
Qualifications8+ years of managing increasing levels of customer responsibility Experience in freight and logistics required Successful track record of consistently delivering against sales quotas Experience managing relationships at varying levels up to C level executives Strong interpersonal and presentation skills Outstanding verbal and written skills Problem-solving mindset with the ability to deliver results Willingness to travel Bachelor's degree preferred
Benefits & PerksCompetitive salary and employee stock options Health, dental, and vision insurance coverage (PPO) Flexible paid time off Short-term disability coverage 401(k) plan Equipped with the latest technology
Culture at Mothership
We're an ambitious, endlessly curious, and open-minded group. Our team is passionate about our mission and eager to produce work at the highest level. The environment is upbeat and supportive because we care about each other and believe positive momentum equals better outcomes.
If this sounds like a place you'd be a great addition to, let's chat.
#LI-Remote
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Director of account management job description example 2
MGM Resorts International director of account management job description
Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
PRIMARY PURPOSE:
The Director of Events, Account Management will be responsible for driving strategic planning and development of the MGM Resorts Event Productions Account Management team. This role will be key in the oversight of event management and execution for all MGM Resorts Event Productions events. This role will be an important contributor and leader with an opportunity to develop a strategic roadmap and vision for the event management discipline, as well as serve as a courageous leader to an incredibly talented team of Account Managers. All duties are to be performed in accordance with departmental and MGMRI policies, practices, and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Create and lead the long‐term strategy for event account management with an eye on continuous improvement to achieve tangible outcomes in both improved customer experiences, as well as efficiencies throughout the process.Responsible for the development and leadership of a team of Account Management professionals who will be responsible for the day‐to‐day activities associated with event planning and execution. Identify special skills and opportunities within the team while cultivating a passion for event management, and provide alignment with company strategies, leadership philosophies, and other departmental operations.Create and implement a proactive process that promotes seeking and sharing information for the purposes of event planning that create a collaborative environment between other departments and vendors in the event space.Research, develop, and be a champion for innovative solutions for the department that build on industry trends as well as MGM Resorts strategic priorities.Create and implement an effective staff assignment process that aligns skills and workload with the right staffing while providing opportunities to grow and develop account management skills.Provide oversight for the financial model ‐ building, tracking, and reporting for all MGM Resorts Event Productions events.Support other COE special as assigned.Perform other job‐related duties as requested.
MINIMUM REQUIREMENTS:
Bachelor's degree or equivalent experience.4 + years of prior relevant experience.Regular scheduled hours - Monday through Friday 9:00 AM to 5:00 PMOther - Must be flexible as needed for work outside of normal business hours.
PREFERRED:
6 + years of management experience.8 + years of diverse event planning experience.Proven record of developing and implementing processes and procedures.Proven record of working within tight timelines and budgets.Proven record of relationship management.Proven record of innovation and continuous improvement.Positive team spirit and collaborative work style.
CERTIFICATIONS, LICENSES, REGISTRATIONS: N/A
KNOWLEDGE, SKILLS, AND ABILITIES:
Budgeting, Tracking and Reporting financial acumen.Ability to review event challenges and issues to effectively resolve them to client satisfaction.Excellent written and verbal communication.Flexible work style, calm under pressure.Detail oriented.
Location:
Las Vegas, Nevada
PRIMARY PURPOSE:
The Director of Events, Account Management will be responsible for driving strategic planning and development of the MGM Resorts Event Productions Account Management team. This role will be key in the oversight of event management and execution for all MGM Resorts Event Productions events. This role will be an important contributor and leader with an opportunity to develop a strategic roadmap and vision for the event management discipline, as well as serve as a courageous leader to an incredibly talented team of Account Managers. All duties are to be performed in accordance with departmental and MGMRI policies, practices, and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Create and lead the long‐term strategy for event account management with an eye on continuous improvement to achieve tangible outcomes in both improved customer experiences, as well as efficiencies throughout the process.Responsible for the development and leadership of a team of Account Management professionals who will be responsible for the day‐to‐day activities associated with event planning and execution. Identify special skills and opportunities within the team while cultivating a passion for event management, and provide alignment with company strategies, leadership philosophies, and other departmental operations.Create and implement a proactive process that promotes seeking and sharing information for the purposes of event planning that create a collaborative environment between other departments and vendors in the event space.Research, develop, and be a champion for innovative solutions for the department that build on industry trends as well as MGM Resorts strategic priorities.Create and implement an effective staff assignment process that aligns skills and workload with the right staffing while providing opportunities to grow and develop account management skills.Provide oversight for the financial model ‐ building, tracking, and reporting for all MGM Resorts Event Productions events.Support other COE special as assigned.Perform other job‐related duties as requested.
MINIMUM REQUIREMENTS:
Bachelor's degree or equivalent experience.4 + years of prior relevant experience.Regular scheduled hours - Monday through Friday 9:00 AM to 5:00 PMOther - Must be flexible as needed for work outside of normal business hours.
PREFERRED:
6 + years of management experience.8 + years of diverse event planning experience.Proven record of developing and implementing processes and procedures.Proven record of working within tight timelines and budgets.Proven record of relationship management.Proven record of innovation and continuous improvement.Positive team spirit and collaborative work style.
CERTIFICATIONS, LICENSES, REGISTRATIONS: N/A
KNOWLEDGE, SKILLS, AND ABILITIES:
Budgeting, Tracking and Reporting financial acumen.Ability to review event challenges and issues to effectively resolve them to client satisfaction.Excellent written and verbal communication.Flexible work style, calm under pressure.Detail oriented.
Location:
Las Vegas, Nevada
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Director of account management job description example 3
Kuehne+Nagel director of account management job description
Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Los Angeles branch is looking for a new Director, Key Account Management, Consumer to join their Sales team. Your Role As a Key Account Manager at Kuehne+Nagel, we believe your plus shapes our future. Your plus is the sum of your expertise, your background and your unique set of skillsets creating growth and value to the evolving market of logistics. You will report to the Head of our Consumer vertical. Your Responsibilities
You will directly responsible for key accounts: engaging with the customer and Kuehne+Nagel's network as the lynchpin in developing a strong relationship.
You will plan and execute key account strategy: defining strategic approach on value proposition & solution and the internal and external positions of Kuehne+Nagel on RFQs & tenders; partner with our business units to deliver attractive pricing and service.
You will identify new opportunities: increase the footprint of business and solutions with assigned customer(s), ensuring an attractive and sizeable pipeline and high closing ratio.
You will conduct structured review sessions: aligning and updating customers on customer strategy and priorities; adjust our value proposition; offer continuous improvement and innovation.
You will connect virtual account teams: ensuring true global customer representation, collaborating with related
Key Account Manager networks globally and exchanging best practices and sales leads. You will control monthly performance: monitoring volume, profitability, pipeline, overdues, and ensuring immediate actions in case of deviations You will lead the transition of new business into operations to ensure that customer requirements and the commitments of Kuehne+Nagel are met.
Your Skills and Experiences
5+ years of freight forwarding sales experience. Experience with Logistics processes and solutions. Undergraduate degree in logistics or related business field.
Good Reasons to Join We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment. At Kuehne+Nagel we strive daily to Inspire, Empower and Deliver not only to our customers but colleagues.
You will directly responsible for key accounts: engaging with the customer and Kuehne+Nagel's network as the lynchpin in developing a strong relationship.
You will plan and execute key account strategy: defining strategic approach on value proposition & solution and the internal and external positions of Kuehne+Nagel on RFQs & tenders; partner with our business units to deliver attractive pricing and service.
You will identify new opportunities: increase the footprint of business and solutions with assigned customer(s), ensuring an attractive and sizeable pipeline and high closing ratio.
You will conduct structured review sessions: aligning and updating customers on customer strategy and priorities; adjust our value proposition; offer continuous improvement and innovation.
You will connect virtual account teams: ensuring true global customer representation, collaborating with related
Key Account Manager networks globally and exchanging best practices and sales leads. You will control monthly performance: monitoring volume, profitability, pipeline, overdues, and ensuring immediate actions in case of deviations You will lead the transition of new business into operations to ensure that customer requirements and the commitments of Kuehne+Nagel are met.
Your Skills and Experiences
5+ years of freight forwarding sales experience. Experience with Logistics processes and solutions. Undergraduate degree in logistics or related business field.
Good Reasons to Join We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a dynamic global work environment. At Kuehne+Nagel we strive daily to Inspire, Empower and Deliver not only to our customers but colleagues.
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Updated March 14, 2024
Updated March 14, 2024