What does a director of account management do?
A director of account management is responsible for handling client accounts, establishing efficient project management procedures, and delivering high-quality services according to clients' specifications and business requirements. They also are responsible for adhering to operational protocols, budget limitations, and set timeframes. The director of account management monitors the staff's performance, identifying their challenges, and adjusting project goals to maximize productivity. They also perform data analysis on financial transactions and sales status to develop a strategic process for maintaining the financial stability and condition of the business, as well as creating long-lasting relationships with business partners.
Director of account management responsibilities
Here are examples of responsibilities from real director of account management resumes:
- Utilize SaaS vendor PipeDrive to manage sales cycles, client communications and follow-up.
- Initiate and manage projects with a market research consultant to quantify ROI of solutions.
- Manage outsource call center operations report on KPIs, metrics, SLAs and call escalations.
- Manage relationship with celebrity spokesperson and client, the Facebook contest she are involved in, and her social media activity.
- Manage relationship with Florida Medicaid's contract and manage care divisions.
- Develop and foster senior level and c-level contacts and achieve a trust advisor status within target accounts.
- Prepare Powerpoint presentations for new clients.
- Build websites and make sure that they are compliant with Google s SEO algorithm.
- Collaborate with clients to ensure timely payroll transactions and loan payments for optimal customer service.
- Reconcile bank statements, financial statement analysis, accounts payable and receivables, tax filings for state and payroll taxes.
- Participate in all Medicare focuse prospective client presentations.
- Implement new CRM to increase customer management cross organization.
- Create and make PowerPoint presentations to develop beneficial relationships with outside organizations.
- Provide outsourced marketing operations platforms that provide a vehicle for more effective CRM activities.
- Establish and maintain relationships with domestic and international customer community for DoD and commercial markets.
Director of account management skills and personality traits
We calculated that 6% of Directors Of Account Management are proficient in Customer Service, Sales Process, and Customer Satisfaction. They’re also known for soft skills such as Customer-service skills, Leadership skills, and Analytical skills.
We break down the percentage of Directors Of Account Management that have these skills listed on their resume here:
- Customer Service, 6%
Led Customer Service and Operations teams in client calls and meetings and provided liaison/advocacy for Customer Service/Operations related issues and initiatives.
- Sales Process, 5%
Initiated sales process by building relationships; qualifying potential scheduling appointments.
- Customer Satisfaction, 5%
Account Management - Manage existing customer relationships, ensuring customer satisfaction and proper delivery of Image Review solutions.
- Medicare, 5%
Designed and implemented sales and marketing strategies that introduced the organization into the national group Medicare market.
- Oversight, 5%
Analyzed and positively influenced profitability through oversight of ten key metropolitan areas and 30 team members.
- Process Improvement, 4%
Participated on Quality Improvement Committees to identify and implement process improvement plans in the northeast regional pharmacy sites.
"customer service," "sales process," and "customer satisfaction" are among the most common skills that directors of account management use at work. You can find even more director of account management responsibilities below, including:
Customer-service skills. To carry out their duties, the most important skill for a director of account management to have is customer-service skills. Their role and responsibilities require that "when helping to make a sale, sales managers must listen and respond to the customer’s needs." Directors of account management often use customer-service skills in their day-to-day job, as shown by this real resume: "managed customer relationships for health plans with customer's operations staff, chief medical officers, and human resource representatives. "
Leadership skills. Another essential skill to perform director of account management duties is leadership skills. Directors of account management responsibilities require that "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals." Directors of account management also use leadership skills in their role according to a real resume snippet: "provided strategic leadership for our largest customer support center with a combined staff of over 400. "
Analytical skills. directors of account management are also known for analytical skills, which are critical to their duties. You can see how this skill relates to director of account management responsibilities, because "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies." A director of account management resume example shows how analytical skills is used in the workplace: "facilitated value analysis committees and business reviews to validate that savings were realized. "
Communication skills. director of account management responsibilities often require "communication skills." The duties that rely on this skill are shown by the fact that "sales managers need to work with colleagues and customers, so they must be able to communicate clearly." This resume example shows what directors of account management do with communication skills on a typical day: "engineered & deployed a high-touch education communication suite of services for members & client hr depts. "
The three companies that hire the most director of account managements are:
- QuintilesIMS185 directors of account management jobs
- Salesforce69 directors of account management jobs
- EPAM Systems64 directors of account management jobs
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Compare different directors of account management
Director of account management vs. Account director
An account director is responsible for managing client accounts, monitoring budgets, and sales forecasting. Their goal is to maintain stable account management strategies, meet clients' demands, develop healthy professional partnerships that would generate revenues, increase profitability, and achieve the organization's long-term goals objectives. Account directors supervise the account management staff, ensuring the project's successful completion with the highest efficiency and accuracy. An account director also plans training programs to maximize their performance and productivity, especially when dealing with deadlines and clients' requests.
There are some key differences in the responsibilities of each position. For example, director of account management responsibilities require skills like "sales process," "oversight," "process improvement," and "salesforce." Meanwhile a typical account director has skills in areas such as "work ethic," "healthcare," "strong work ethic," and "cloud security." This difference in skills reveals the differences in what each career does.
Account directors tend to make the most money working in the professional industry, where they earn an average salary of $118,397. In contrast, directors of account management make the biggest average salary, $170,146, in the start-up industry.account directors tend to reach similar levels of education than directors of account management. In fact, account directors are 4.3% less likely to graduate with a Master's Degree and 0.4% less likely to have a Doctoral Degree.Director of account management vs. Manager, account executive
An account executive manager is responsible for handling client accounts and leading the account management procedures to promote the client's brand image in the market and maintain the highest satisfaction. Account executive managers work with the marketing and sales team to identify sales and promotional strategies that would increase revenues and product profits. They also review the current market trends to develop business opportunities according to client needs and public demands. An account executive manager coordinates with the clients for regular updates and informs them of business plan adjustments as needed.
Each career also uses different skills, according to real director of account management resumes. While director of account management responsibilities can utilize skills like "customer satisfaction," "medicare," "oversight," and "process improvement," managers, account executive use skills like "product knowledge," "virtualization," "post sales," and "sales territory."
Managers, account executive may earn a lower salary than directors of account management, but managers, account executive earn the most pay in the technology industry with an average salary of $87,422. On the other hand, directors of account management receive higher pay in the start-up industry, where they earn an average salary of $170,146.managers, account executive earn lower levels of education than directors of account management in general. They're 8.0% less likely to graduate with a Master's Degree and 0.4% less likely to earn a Doctoral Degree.Director of account management vs. Director of sales and operations
Directors of Sales and Operations are executives who oversee the performance of the company. They set the strategic direction for the company's sales force. They also ensure that company operations run efficiently. Directors of Sales and operations are in charge of analyzing the sales data of the company. They identify areas for improvement and create strategies that will address these challenges. They would then ensure that the strategies are effective. In case the initial strategies did not produce the desired results, they are expected to change course and continue trying. They are also in charge of managing the operations of the company. They ensure that the company is properly equipped with the right tools to get the best value for their products and services.
The required skills of the two careers differ considerably. For example, directors of account management are more likely to have skills like "medicare," "oversight," "medicaid," and "client satisfaction." But a director of sales and operations is more likely to have skills like "sales operations," "analytics," "business operations," and "sales management."
Directors of sales and operations make a very good living in the professional industry with an average annual salary of $140,719. On the other hand, directors of account management are paid the highest salary in the start-up industry, with average annual pay of $170,146.Most directors of sales and operations achieve a similar degree level compared to directors of account management. For example, they're 3.3% less likely to graduate with a Master's Degree, and 0.1% less likely to earn a Doctoral Degree.Director of account management vs. Account development manager
An account development manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients. They must also reach out to clients through calls and correspondence, offer products and services, and address any issues and concerns, resolving them promptly and efficiently. There are also instances when they have to collect and process payments, perform follow-up calls, negotiate contracts, and even open and close accounts. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
Types of director of account management
Updated January 8, 2025
