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Become A Director Of Account Services

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Working As A Director Of Account Services

  • Selling or Influencing Others
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Communicating with Persons Outside Organization
  • Mostly Sitting

  • Stressful

  • $102,545

    Average Salary

What Does A Director Of Account Services Do

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Duties

Sales managers typically do the following:

  • Resolve customer complaints regarding sales and service
  • Prepare budgets and approve expenditures
  • Monitor customer preferences to determine the focus of sales efforts
  • Analyze sales statistics
  • Project sales and determine the profitability of products and services
  • Determine discount rates or special pricing plans
  • Develop plans to acquire new customers or clients through direct sales techniques, cold calling, and business-to-business marketing visits
  • Assign sales territories and set sales quotas
  • Plan and coordinate training programs for sales staff

Sales managers’ responsibilities vary with the size of their organizations. However, most sales managers direct the distribution of goods and services by assigning sales territories, setting sales goals, and establishing training programs for the organization’s sales representatives.

Some sales managers recruit, hire, and train new members of the sales staff. For more information about sales workers, see the profiles on retail sales workers and wholesale and manufacturing sales representatives.

Sales managers advise sales representatives on ways to improve their sales performance. In large multiproduct organizations, they oversee regional and local sales managers and their staffs.

Sales managers also stay in contact with dealers and distributors. They analyze sales statistics generated from their staff to determine the sales potential and inventory requirements of products and stores and to monitor customers' preferences.

Sales managers work closely with managers from other departments in the organization. For example, the marketing department identifies new customers that the sales department can target. The relationship between these two departments is critical to helping an organization expand its client base. Sales managers also work closely with research and design departments because they know customers’ preferences, and with warehousing departments because they know inventory needs.

The following are examples of types of sales managers:

Business to business (B2B) sales managers oversee sales from one business to another. These managers may work for a manufacturer selling to a wholesaler, or a wholesaler selling to a retailer. Examples of these workers include sales managers overseeing sales of software to business firms, and sales managers overseeing wholesale food sales to grocery stores.

Business to consumer (B2C) sales managers oversee direct sales between businesses and individual consumers. These managers typically work in retail settings. Examples of these workers include sales managers of automobile dealerships and department stores.

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How To Become A Director Of Account Services

Most sales managers have a bachelor’s degree and work experience as a sales representative.

Education

Most sales managers have a bachelor’s degree, although some have a master’s degree. Educational requirements are less strict for job candidates who have significant work experience. Courses in business law, management, economics, accounting, finance, mathematics, marketing, and statistics are advantageous.

Work Experience in a Related Occupation

Work experience is typically required for someone to become a sales manager. The preferred duration varies, but employers usually seek candidates who have at least 1 to 5 years of experience in sales.

Sales managers typically enter the occupation from other sales and related occupations, such as sales representatives or purchasing agents. In small organizations, the number of sales manager positions often is limited, so advancement for sales workers usually comes slowly. In large organizations, promotion may occur more quickly.

Important Qualities

Analytical skills. Sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies.

Communication skills. Sales managers need to work with colleagues and customers, so they must be able to communicate clearly.

Customer-service skills. When helping to make a sale, sales managers must listen and respond to the customer’s needs.

Leadership skills. Sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals.

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Help others decide if this is a good career for them

Average Length of Employment
Account Director 3.0 years
Top Careers Before Director Of Account Services
Manager 4.5%
Accountant 3.6%
Consultant 2.7%
Top Careers After Director Of Account Services
Accountant 7.4%
Consultant 6.6%
Principal 5.2%
President 5.2%
Manager 3.9%

Do you work as a Director Of Account Services?

Director Of Account Services Demographics

Gender

Female

52.7%

Male

45.7%

Unknown

1.6%
Ethnicity

White

63.5%

Hispanic or Latino

14.6%

Black or African American

10.8%

Asian

7.6%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

30.8%

German

7.7%

Hebrew

7.7%

Russian

7.7%

Thai

7.7%

Portuguese

3.8%

Zulu

3.8%

Norwegian

3.8%

Japanese

3.8%

French

3.8%

Greek

3.8%

Carrier

3.8%

Cantonese

3.8%

Korean

3.8%

Italian

3.8%
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Director Of Account Services Education

Schools

University of Florida

6.8%

Pennsylvania State University

6.8%

University of Texas at Austin

6.8%

Boston University

5.4%

New York University

5.4%

DePaul University

5.4%

Fordham University

5.4%

University of Utah

5.4%

Northern Illinois University

5.4%

University of Denver

5.4%

University of Maryland - College Park

5.4%

Eastern Michigan University

4.1%

University of Alabama

4.1%

Texas Tech University

4.1%

Sacred Heart University

4.1%

University of California - Los Angeles

4.1%

University of Phoenix

4.1%

Marquette University

4.1%

Western Washington University

4.1%

Babson College

4.1%
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Majors

Business

26.6%

Accounting

16.0%

Marketing

12.7%

Communication

8.5%

English

4.4%

Finance

4.4%

Journalism

3.9%

Advertising

3.6%

Public Relations

2.6%

Health Care Administration

2.3%

Management

2.1%

Business Communications

1.8%

Electrical Engineering

1.6%

Education

1.6%

Psychology

1.6%

Political Science

1.6%

Kinesiology

1.3%

Economics

1.3%

Graphic Design

1.3%

Computer Science

1.0%
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Degrees

Bachelors

55.6%

Masters

21.6%

Other

13.7%

Associate

4.4%

Certificate

3.2%

Doctorate

1.4%

Diploma

0.2%
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Top Skills for A Director Of Account Services

  1. Financial Statements
  2. Account Services
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Prepared, reviewed and analyzed various financial statements and supporting schedules to ensure accuracy.
  • Recruited, trained and managed account services team for Atlanta-based advertising agency.
  • Directed Customer Service Group including inside sales and call center for this rapidly growing international equestrian footwear and apparel designer/manufacturer.
  • Pitched and acquired new clients to grow revenue by 50% in 12 months.
  • Established business development program and oversaw RFP and account acquisition activities.

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