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  • Hematology Clinical Account Manager/ Sr. Clinical Account Manager (Cleveland, OH)

    Sobi-Swedish Orphan Biovitrum AB (Publ

    Remote director of account services job

    Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application! At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients. Our Mission And Culture At Sobi North America Get Us Excited To Come To Work Every Day, But Here Are a Few More Reasons To Join Our Team Competitive compensation for your work Generous time off policy Summer Fridays Opportunity to broaden your horizons by attending popular conferences Emphasis on work/life balance Collaborative and team-oriented environment Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments Job Description The Clinical Account Manager (CAM) acts as the primary customer contact for sales demand creation by executing marketing strategy and promoting Sobi products as lead by the Regional Sales Director. In this strategic role, the CAM provides current and comprehensive clinical knowledge of Sobi's products and effectively communicates the on-label clinical benefits of the products. As a sales leader, the CAM is expected to achieve territory sales by executing Plan of Action (POA) marketing strategies, which includes delivering branded sales messages to customers, representing Sobi at local meetings, and achieving or exceeding sales targets. Please note this is a remote position but candidate must reside within the territory (Cleveland, OH) Responsible for representing Sobi's products and services to a defined customer base, generating and growing sales and consistently achieving or exceeding sales goals within a specific geographic area and actively promotes the appropriate use of Sobi products to healthcare professionals in accordance with all Corporate, PhRMA, and OIG guidelines Comprehensive understand of Sobi and competitor products in their therapeutic area, and an in-depth knowledge of the disease states. Develops and implements a territory business plan to meet customer needs and achieve sales goals and weekly analysis of territory sales data to help prioritize physician targeting and ensure accurate reporting of physicians Strict compliance with all regulatory agencies, state, and federal law is required. Prepares territory budget plans for customer contacts, local symposia, and other miscellaneous external expenditures Assists in the identification and resolution of issues and opportunities and communicates proactively to sales and marketing management. Reports all adverse events to Sobi's Drug Safety department as appropriate per required guidelines Performs all administrative functions require of the position, including reporting call activity and customer information into the appropriate call reporting system in a timely manner, submitting expenses, etc. Qualifications Located within the territory BA/BS in business or science Minimum of 5 years' with dedicated hospital selling experience in the Pharmaceutical or Biotechnology industry, with minimum of 3 years' specialty sales experience in the Pharmaceutical or Biotechnology industry A CAM will have a minimum of 3 years' of biologics sales experience that will utilize a specialty pharmacy or 8 years with dedicated hospital selling experience. Experience with a transition of care/patient journey process from the hospital to the outpatient setting Demonstrated history of high sales performance Experience with single source pharmacies, reimbursement programs, managed care, and formulary Strong work ethic, ability to develop priorities, and manage time appropriately in a large, assigned geography. Travel within the assigned territory, including overnights, which could be as high as 40-50% in some cases. Must be based in, or located near given geographic territory (relocation will not be provided) This individual will also be responsible for accurately performing all administrative functions require of the position, including reporting call activity and customer information into the appropriate call reporting system in a timely manner, submitting expenses, etc., and travel within the assigned territory, including overnights, which could be as high as 40-50% in some cases. Must be based in or located in close proximity to given geographic territory (relocation will not be provided). Additional Information Compensation and Total Rewards at Sobi At Sobi, we are dedicated to providing our employees with a comprehensive and industry-competitive total rewards package. Our compensation philosophy is designed to recognize and reward talent, ensuring that your contributions are valued and reflected in your overall rewards. Benefits Your total compensation at Sobi goes beyond just your base salary and annual bonus. It also includes a robust suite of benefits, such as: A competitive 401(k) match to support your financial future. Tuition and wellness reimbursements to invest in your personal and professional growth. A comprehensive medical, dental, and vision package to prioritize your health and well-being. Additional recognition awards to celebrate your achievements. The base salary range for this role is 120,000 - 190,000. Each individual offer will be determined based on several factors, including your experience, qualifications, and location. Additionally, this role is eligible for both short-term and long-term bonuses, as outlined in the plan details. All Sobi employees need to demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership. Are you ready to be on the Sobi team? Come join a culture that empowers every person to be the person that makes a difference for rare disease. Why Join Us? We are a global company with over 1,700 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we're ready to take on the world's diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others' lives because that's exactly what we do here. If you're seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you. We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff. Sobi Culture At Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases, and have used this knowledge to shape our business to find new ways of helping them. As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one, but we know we can't change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients, partners and stakeholders across the entire value chain. Together, we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth. An Equal Opportunity Employer Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, protected veterans and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status or protected groups by the laws or regulations in the locations where we operate. Sobi is an affirmative action and equal opportunity employer. Disabled/Veterans. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to ******************* COVID-19 Policy For the safety of our employees and all individuals with whom we interact professionally, Sobi North America requires all new hires in the U.S. to be fully vaccinated for COVID-19 with proof of vaccination status. We will consider requests for reasonable medical or religious accommodations, as well as any state-specific exemptions, as required by applicable law.
    $73k-118k yearly est. 1d ago
  • Account Director - Remote

    INDI Staffing Services

    Remote director of account services job

    At INDI, we're passionate about empowering individuals and businesses worldwide. Our cutting-edge recruiters connect leading companies with top talent, fostering a dynamic environment where innovation thrives. Join us in shaping the future of work. Overview of the role: The Account Director position requires a strategic senior leader based in Texas to build executive-level client relationships through deep understanding of IT business needs. This role focuses on driving growth initiatives while managing key accounts and identifying expansion opportunities within established portfolios. Key responsibilities: - Building long-term trusting relationships with clients and presenting organizational capabilities to potential and referred clients through strategic meetings, understanding their objectives and challenges. - Creating comprehensive Account Plans and reporting revenue and headcount growth metrics to Global Account Managers or Account Directors on a regular basis. - Conducting market research to identify upselling opportunities, assessing customer requirements, and preparing and delivering presentations on appropriate services. - Proactively seeking new opportunities through client referrals, networking initiatives, and social media engagement. - Bringing new business leads to increase revenue while negotiating and closing strategic deals. - Collaborating with internal teams including Staffing, Sales, and Business Development to achieve optimal results. Requirements: - Sales Leadership: 8+ years in sales executive, client partner, or engagement manager positions within the IT/Tech Industry. - Relationship Management: Proven track record in closing deals and developing long-term client partnerships. - Technical Background: Previous experience as a Software Engineer with Computer Science, Software Engineering, or IT-related degree is highly valued. - Location: Must be based in Texas, preferably in the Houston area. - Industry Focus: Experience in Oil and gas (Energy) or SaaS sectors is a significant asset. What to expect from us: - Home Office Setup: Complete hardware and software provision for your workspace. - Flexible Hours: Design your own work schedule for optimal work-life balance. - Paid Leave: PTO, parental leave, and other special leaves. - Competitive Compensation: Excellent package including base salary and commissions, well above market average. - Healthcare Coverage: Vision and Dental benefits. - Life Insurance: Comprehensive coverage. - 401K Plan: Retirement savings program. - Sales Support: Strong sales operations, travel and events coordination teams. - Growth Opportunities: Advance at the pace of your learning curve. - Diverse Environment: Multicultural work setting. - Innovation Culture: Resources and support for professional development. If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, do not hesitate to apply!
    $88k-128k yearly est. 1d ago
  • Director Sales Operations/Enablement

    Associated Materials Innovations 4.3company rating

    Director of account services job in Columbus, OH

    Director of Sales Operations/Enablement This role can be based in Detroit MI, Pittsburgh PA, Cleveland or Columbus OH with monthly travel to Corporate HQ in Cuyahoga Falls OH We are seeking a strategic and hands-on Director of Sales Operations/Enablement to lead the transformation of our sales organization. This role is critical in driving sales productivity, improving engagement, and shifting our sales culture by instilling rigor, process, and accountability. You will own the design, implementation, and continuous improvement of our sales enablement function, working closely with sales leadership, product management, marketing, operations, and executive stakeholders. The ideal candidate is a strong operator and coach who understands modern sales methodologies, builds scalable systems, and thrives on turning ambiguity into structure. Key Responsibilities: Sales Methodology & Process Implementation: Introduce and reinforce a scalable sales methodology across the go-to-market (GTM) team. Standardize and implement sales processes to drive consistency and efficiency across the funnel. Sales Effectiveness & Productivity: Develop and manage KPIs, tools, and frameworks that enable sales leaders and Regional Sales Managers (RSMs) to drive performance, accountability, and continuous improvement. Sales Playbook Development & Integration: Build and maintain sales playbooks aligned with buyer journeys, value messaging, and product positioning. Ensure integration into daily workflows and systems. Daily Standard Work & Coaching: Establish daily/weekly operating rhythms for sales leaders and teams, including funnel reviews, forecasting cadences, and coaching frameworks. Sales Training & Onboarding: Own onboarding programs for new sales hires, ensuring rapid ramp-up. Design ongoing training for product knowledge, skills development, and methodology reinforcement. Sales Tools & CRM Optimization: Drive adoption of sales tools (including Salesforce), ensuring they are configured and leveraged to support workflows, forecasting accuracy, and pipeline visibility. Forecasting & Funnel Management: Support RSMs and sales leaders in improving forecast accuracy and pipeline health. Implement tools and routines to ensure data-driven decision-making. Change Management & Cultural Shift: Lead enablement efforts that support broader sales transformation, embedding discipline, accountability, and collaboration across the team. Territory Strategy & Coverage Optimization: Collaborate with sales leadership to ensure effective territory planning, account assignment, and resource alignment. Executive Communication & Alignment: Act as a key liaison between the sales team and executive sponsors. Provide visibility into progress, challenges, and strategic initiatives. Qualifications: 8+ years of experience in Sales Operations & Sales Enablement preferably in B2B or SaaS environments. Proven track record of designing and scaling sales operations/enablement programs that drive measurable results. Deep understanding of sales methodologies (e.g., MEDDICC, Challenger, SPIN, Sandler, etc.) and experience embedding them across teams. Expertise in Salesforce CRM and sales tech stacks (e.g., SalesLoft, Gong, Seismic, etc.). Exceptional communication, facilitation, and coaching skills. Strong analytical mindset; comfortable using data to guide decisions. Experience leading change in fast-paced, growing organizations. Bachelor's degree required; MBA or related advanced degree is a plus. About Us When you join AMI, you are part of a leading North American manufacturing business of vinyl windows, cladding, metal siding, trim and other essential exterior building products for residential, light commercial and multifamily projects. In 2022, we introduced our composite cladding system, a first-of-its-kind solution featuring exclusive (GP)2 technology. Headquartered in Cuyahoga Falls, Ohio, AMI is part of Associated Materials, LLC, which owns and operates multiple manufacturing facilities in North America including a distribution center. Associated Materials Innovations … Building Products Better Associated Materials, LLC, provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law. Additional Information The actual wage offered to the successful candidate will be based on multiple factors, including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay parity. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. Click to learn more about benefits. ***************************
    $134k-180k yearly est. 4d ago
  • Nurse Account Manager

    Dozee

    Director of account services job in Columbus, OH

    Dozee Health AI is a pioneer in Contactless Remote Patient Monitoring (RPM) and AI-based Early Warning Systems (EWS). Founded and headquartered in Bengaluru, India, Dozee has emerged as India's no. 1 RPM company. Now, Dozee aspires to be the global market leader in this transformative field, reshaping how healthcare is monitored As we expand into the US market, Dozee is poised to tackle the nation's escalating healthcare challenges with our state-of-the-art RPM technology. With a proven track record, we are on a mission to save a million lives with Health AI. We are seeking driven, visionary individuals to join us on this pivotal journey. As part of our dynamic team, you'll have the opportunity to collaborate with top healthcare institutions across the United States, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare-enhacning staff efficiency, improving patient outcomes, and pioneering the next generation of care models. Responsibilities: Account Management Facilitate product installation and replacement by coordinating with the device installation team. Manage the account handover process from the sales team and drive project implementation. Conduct daily checks for device health and resolve issues Create and implement clinical protocol Training and Education Provide comprehensive on-job training for nursing staff, housekeeping personnel, and administrative teams on product usage. Train staff on new product features and drive adoption. Patient Care and Monitoring Ensure new patients are on boarded through a tele-calling process with physicians. Implement alert management protocols, including acknowledgement, validation, and escalation. Conduct monthly patient data reviews with the nursing director. Visit each monitored patient at least once a fortnight, updating notes on the RCM platform Reporting and Compliance Implement and present monthly Clinical Governance Reports to facility leadership. Attend weekly reviews and planning sessions with the Zonal Account Manager. Ensure compliance with all required processes, including activity logging and medical notes. Collect and report information on competitor activities within allocated accounts. Qualifications: Registered Nurse (RN) or Licensed Vocational Nurse (LVN) certification required. Strong clinical background in skilled nursing or long-term care settings. Excellent communication and interpersonal skills. Proficiency in healthcare technology and electronic health records. Ability to work independently and as part of a team. Preferred Skills: Experience with remote patient monitoring systems. Knowledge of healthcare compliance and data protection standards. Project management skills.
    $44k-75k yearly est. 4d ago
  • (Remote) Account Manager - Outdoor Lawn & Garden

    Szco Supplies Inc.

    Remote director of account services job

    Founded in 1984, SZCO Supplies Inc offers a broad portfolio of knives, edged tools, and related products for work, outdoor recreation, hobbyists, collectors, and home use. We design, develop, and introduce over 100 new products annually under premium brands such as Rite Edge and Sierra Zulu, and in-demand licenses like DeWalt and US Army. With same-day shipping and dropship fulfillment capabilities, we are uniquely positioned to serve distributor, retail, and eCommerce channel customers. Our headquarters and distribution center is located in Baltimore, MD. Role Description: We're looking for a driven, relationship-focused Territory Sales Manager to lead growth our new lawn and garden product line. This role is responsible for managing and expanding key relationships with CO‑OP and hardware retail accounts, including Do‑It‑Best, Ace, True Value, and independent retailers. The ideal candidate will bring a background in consumer goods or outdoor tools and understand the seasonal rhythms of the lawn & garden retail category. You'll be a key member of our sales team, serving as the face of our brand in the field-identifying growth opportunities, executing promotions, and collaborating cross-functionally with internal teams to meet account goals. Key Responsibilities: Own and grow sales focusing on hardware, CO-OP, and lawn & garden retail accounts Manage and expand relationships with key channel partners, including Do‑It‑Best, Ace Hardware, True Value, and regional garden centers Present and sell seasonal programs, product launches, and promotional opportunities to buyers and retail decision-makers Prospect and onboard new accounts, identifying opportunities for product placement and merchandising support Collaborate with internal sales support, product, supply chain, and marketing teams to meet customer needs and performance targets Track performance and manage territory planning using our ERP and sales reporting tools Participate in trade shows, customer visits, and territory travel (~30%) to maintain high-touch account service Provide market feedback on trends, competitive activity, and opportunities for product or program improvement Qualifications: 3-5+ years of experience in territory sales, key account management, or channel sales in a consumer goods category Proven track record selling into hardware, CO‑OP, or outdoor retail channels - experience with Ace, Do‑It‑Best, True Value, Orgill is strongly preferred Strong interpersonal skills and ability to build relationships with buyers, store managers, and distributor reps Self-starter comfortable working remotely and managing a territory independently Proficiency with CRM tools and Microsoft Office (Excel, PowerPoint, Outlook) Willingness to travel (~25-30%) What We Offer: Competitive base salary + commission Remote work flexibility Medical, dental, and vision benefits Paid time off and holidays Opportunity to join a fast-growing brand in the outdoor products category
    $51k-88k yearly est. 1d ago
  • Director, Client Success

    Seatgeek 4.0company rating

    Remote director of account services job

    SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we're simplifying and modernizing the ticketing industry. We're looking for a Director, Client Success to lead our rapidly growing enterprise client portfolio and scale SeatGeek's client success function through its next phase of growth. Reporting to the EVP, Clients & Partners, you will own the full Client Success organization, supporting some of the most iconic teams and venues across the NFL, NBA, NHL, golf, MLS, and other sports. This is a senior leadership role for a proven operator who thrives at the intersection of client engagement, commercial strategy, and team leadership. You'll be responsible for scaling a high-performing team, driving enterprise-level outcomes for our partners, and ensuring SeatGeek delivers world-class experiences for clients and their fans. What you'll do Manage, coach, and develop the US Client Success team, including direct leadership of managers and CSMs Set clear goals, drive accountability, and build a high-performance culture centered on commercial impact and ownership Drive commercial growth by owning and closely managing revenue targets, client health, and adoption across the portfolio Drive monetization across the client base by standardizing approaches, ensuring Client Success is a reliable revenue driver for clients and SeatGeek Partner with CSMs and leadership on enterprise deal planning, renewal negotiations, and overall client execution Serve as a trusted partner to executives and operators at major sports teams and venues, influencing short-term decision making and long-term growth Act as senior escalation point on complex issues, ensuring flawless delivery and client satisfaction Lead strategic initiatives to scale the CS organization, designing and implementing systems, processes, and tools to support a rapidly expanding client base Partner cross-functionally with Executive leadership, Sales, Marketing, Product, and others to ensure alignment to advocate for investments for scale Leverage data and insights to inform client performance and influence internal strategy Represent SeatGeek at client meetings, including annual business reviews, and industry events What you have 12+ years of experience in customer success, account management, or strategic consulting-ideally in B2B SaaS or ticketing/entertainment 6+ years leading and developing managers and large teams Proven ability to drive outcomes with enterprise and C-level stakeholders Experience with complex SaaS deals, multi-product environments, and commercial ownership Strong analytical acumen-comfortable with performance data, P&Ls, and strategic decision-making Demonstrated success scaling functions during periods of rapid growth Executive presence and communication skills; able to influence internally and externally Exceptional attention to detail, urgency, and follow-through Familiarity with the sports or live entertainment industry is a strong plus Willingness to travel (~25-35%) to client meetings and industry events Why You'll Love This Role You'll get to work with iconic sports teams, venues, and live event brands, helping create incredible fan experiences. And as part of that, you'll attend marquee sporting events and concerts You'll be part of a team that drives real commercial impact and operational excellence… and has fun doing it You'll work closely with peers in CS and across the company You'll join a culture that's bold, transparent, and obsessed with doing meaningful work-no B.S. busywork allowed Perks Equity stake Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely A WFH stipend to support your home office setup Unlimited PTO Up to 16 weeks of fully-paid family leave 401(k) matching program Student loan support resources Health, vision, dental, and life insurance Up to $25k towards family building and reproductive health services Gender-affirming care support program $500 per year for wellness expenses Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical $120 per month to spend on tickets to live events Annual subscription to Spotify, Apple Music, or Amazon music The salary range for this role is $190,000 - $215,000 USD plus bonus based on performance. This role is also equity eligible. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location. SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us! To review our candidate privacy notice, click here. #LI-Remote
    $190k-215k yearly Auto-Apply 15d ago
  • Senior Director of Sales & Account Management

    Roo 3.8company rating

    Remote director of account services job

    What We Do Roo (************ has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology, with opportunities to expand and offer more opportunities for both our demand & supply of users. Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing high-quality veterinary professionals to secure work at the click of a button. Beyond the platform, Roo represents a growing opportunity to help hospitals meet all-things staffing, and a growing community of resilient vet industry professionals who value flexibility and work-life balance, in addition to providing the best possible outcomes for clients and their pets. Our aim is to combine experienced healthcare expertise with Silicon Valley talent to shake up this industry and change the way veterinarians and hospitals work!About the Role The Senior Director of Marketplace (Sales & Account Management) is responsible for driving growth and performance across Roo's veterinarian and veterinary technician network through sales-focused recruitment, engagement, and retention strategies. This leader owns the supply-side sales funnel, from outreach and conversion through activation and long-term satisfaction. Thus, ensuring a healthy, balanced marketplace and a world-class provider experience. As both a sales strategist and operational leader, the Senior Director sets the vision for how Roo attracts, converts, and retains top veterinary professionals. They lead multiple teams that execute on outbound and relationship-based sales motions, while building systems, processes, and culture that deliver measurable results. This role partners closely with Operations, Finance, Product, and Marketing to align marketplace growth targets with company objectives, ensuring that supply performance fuels Roo's broader revenue and market expansion goals. Core Responsibilities Leadership & Team Management Lead and develop multiple supply-side sales and operations teams responsible for growing and engaging Roo's veterinarian and technician network. Manage and coach sales leaders who oversee outreach, onboarding, scaling and retention to deliver consistent performance and accountability. Build a high-performing, metrics-driven organization centered on conversion, engagement, and long-term clinician satisfaction. Coach and mentor emerging leaders across the supply organization, fostering growth and readiness for expanded responsibility. Define performance frameworks, variable compensation plans, and development paths that reward achievement of supply growth targets. Establish clear team goals and incentive structures tied to revenue impact and provider acquisition success. Champion a culture of inclusion, ownership, and continuous improvement grounded in sales excellence and data-driven decision-making. Drive impact through Roo's cross functional Squad Operating Model as a key functional contributor. Supply Strategy & Marketplace Health Own the national supply strategy for veterinarians and technicians, ensuring Roo maintains balanced coverage and responsiveness to demand. Partner with Finance, Data and Sales Operations to forecast supply needs, market capacity, and fulfillment targets. Define and monitor KPIs across clinician engagement, activation, fulfillment, and retention. Identify supply gaps or operational bottlenecks and implement targeted interventions to optimize marketplace health. Operational Excellence Design and refine scalable processes for provider onboarding, scheduling, credentialing, and engagement, integrating sales automation and CRM tools. Partner with Product and Engineering to define systems that support lead management, conversion tracking, and retention analytics. Continuously evaluate and improve workflows for speed, accuracy, and conversion impact. Evaluate current technician coordination workflows, ensuring consistency, quality, and measurable impact on fulfillment. Align these efforts with provider facing squads so the necessary tools are built out. Cross-Functional Collaboration Serve as the supply-side sales leader voice in cross-functional strategy and planning discussions, empower team members via squads to ensure the provider perspective is included in product evolution. Partner with Finance, Growth, and Marketing to align recruitment and engagement initiatives with company-level goals. Collaborate with Sales Operations and Product teams to forecast needs, design incentive models, and develop scalable systems supporting supply growth. Ensure supply-side insights and data directly inform strategic decision-making across Roo. Qualifications 15+ years in a sales capacity, leading marketplace operations, clinician or labor supply management, or workforce logistics, ideally in animal healthcare, human healthcare or tech- enabled services. Proven success leading large distributed teams and managing managers. Expertise in data-driven strategy, workforce forecasting, and operational scaling. Strong collaboration and executive communication skills, with a track record of cross-functional impact. Deep understanding of provider recruitment, engagement, and retention dynamics. Passion for improving the lives of veterinary professionals through operational excellence and innovation following Roo's mission statement. Ability to travel (~40% of role will include travel). Success Indicators (First 12 Months) Veterinarian and technician supply consistently meets or exceeds fulfillment targets across active markets (above 50%) Align team's efforts to core metrics and ensure on an individual level, team members show ownership over goal set and relevant dashboards Supply engagement and retention improve quarter over quarter in line with relevant company level OKRs Technician coordinator operations standardized and scaled with measurable efficiency gains via product solutions. Leadership bench strengthened through promotion and development of high-potential managers - IDP's all in place. Sales operations, Finance, Product, and Marketing fully aligned to a shared supply-side growth model; supply forecasting embedded as a core part of Roo's operating rhythm. While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please see below for examples of compensation ranges based on state averages. Note: We've recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication ******************* is not legitimate. All official Roo communication will always come *************. Exact compensation may vary based on skills, experience, and location. California pay range$180,000-$230,000 USDNew York pay range$180,000-$230,000 USDWashington pay range$160,000-$210,000 USDColorado pay range$150,000-$195,000 USDTexas pay range$150,000-$195,000 USDNorth Carolina pay range$145,000-$185,000 USD Core Values Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working at Roo! For permanent, full time employees, we offer: Accelerated growth & learning potential. Stipends for home office setup, continuing education, and monthly wellness. Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. 401K Unlimited Paid Time Off. Paid Maternity/Paternity and reproductive care leave. Gifts on your birthday & anniversary. Opportunity for domestic travel, including for regional team building events. Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation. We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed. Ready to join the Roo-volution?!
    $180k-230k yearly Auto-Apply 28d ago
  • Director, Mid-Market Sales & Account Management

    Motive 4.3company rating

    Remote director of account services job

    Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers - from Fortune 500 enterprises to small businesses - across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. About the Role: Motive is seeking a Director of Mid-Market Sales & Account Management to lead a growing team responsible for driving expansion and retention within our Mid-Market customer base. This senior leader will be accountable for maximizing Net ARR through a dual focus on upsell/cross-sell growth and strategic renewals. You will oversee a team of 50+ Account Managers and sellers managing complex customer relationships across multiple industries and product lines. This is a customer-facing, results-driven leadership role that blends sales expertise with lifecycle management strategy. You'll collaborate cross-functionally with Product, Marketing, Customer Success, and Onboarding teams to deliver an exceptional customer experience from first sale through renewal. We're looking for a sales leader who thrives in a high-growth environment, understands the nuances of mid-market relationship management, and has a proven track record of leading consultative, value-driven teams. What You'll Do: Leadership and Management: Directly manage second-line managers and a handful of frontline managers, motivating and coaching them to achieve quarterly targets and strategic business objectives. Cultivate a high-performance environment that prioritizes accountability, continuous improvement, and customer satisfaction. Talent Development: Recruit, hire, train, and develop top talent, building a pipeline of future leaders within the organization. Demonstrable success in building and scaling sales teams from early stages and guiding transformational growth. Strategic Collaboration: Partner with Marketing leadership to innovate on customer experiences, drive lead generation, and experiment with pricing and acquisition strategies. Collaborate with Product, Sales, Onboarding, and Strategy leaders to identify customer needs, influence roadmap decisions, and design cohesive sales programs, incentive plans, and GTM strategies that connect across global functions for a seamless customer journey. Performance Analysis: Regularly report on key metrics to identify strengths and areas for improvement, using data-driven insights to guide decision-making. Lead the team with a disciplined, data-driven approach to continually assess business performance and achieve quarterly sales targets. Customer Engagement: Drive strategies to boost engagement, upsell, and retention, rapidly testing data-driven ideas for continuous improvement. Act as a customer-facing escalation point for complex deals, using executive relationships to resolve challenges, align strategies, and ensure successful closures with exceptional customer experience. Process Optimization: Create and refine scalable processes to enhance team efficiency and overall performance. What We're Looking For: 4 + years of 2nd leadership experience in a high growth technology company 10+ years of experience in SaaS sales, account management, or customer success, with at least 4+ years as a 2nd line sales leader Demonstrated success leading CMRL or MM customer segments with complex deal cycles, cross-functional dependencies, and strategic renewal motions. Strong operational acumen and comfort working with Salesforce, dashboards, forecasting models, and pipeline analytics. Experience with value-based selling, solution consulting, and/or multi-product growth motions. Excellent communicator and cross-functional collaborator with the ability to influence up, down, and across the organization. Proven ability to build and scale teams in fast-paced, high-growth SaaS environments. This is remote role and can be based anywhere in the in USA or Canada Pay Transparency Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits . The compensation range for this position will depend on where you reside. For this role, the on-target earnings (base pay + commissions) are:Bay Area, California$198,000-$300,000 USDOther Locations in U.S.$198,000-$300,000 USD Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. #LI-Remote
    $198k-300k yearly Auto-Apply 1d ago
  • Director, Client Success

    Affirm 4.7company rating

    Remote director of account services job

    Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are seeking a Director, Client Success to lead Affirm's SMB Client Success organization, driving merchant value, retention, and revenue growth across a diverse portfolio of small and mid-sized business partners. This leader will shape strategy, optimize client success operations, and enable scalable, data-driven engagement models that empower merchants to grow with Affirm. The ideal candidate brings deep experience in customer success and account management, strong operational acumen, and a track record of building and developing high-performing teams. You'll partner cross-functionally with Sales, Marketing, Product, and Analytics to define and execute the SMB success strategy that drives merchant satisfaction and long-term profitability. What You'll Do Lead and develop a high-performing Client Success team supporting SMB merchants across multiple verticals, driving retention, expansion, and satisfaction. Define and execute the strategic vision for SMB Client Success - optimizing coverage models, playbooks, and performance metrics to scale impact efficiently. Partner closely with Sales, Marketing, and Product teams to design initiatives that deepen merchant engagement and accelerate adoption of new Affirm solutions. Use data and analytics to identify key growth opportunities, influence merchant strategies, and optimize business outcomes. Establish and maintain relationships with executive stakeholders across Affirm and within key merchant accounts to align business goals and drive mutual success. Represent the voice of the customer internally to inform product roadmap, operations, and experience improvements. Develop team capabilities through coaching, structured development, and performance management, fostering a culture of accountability and excellence. Drive operational rigor through forecasting, reporting, and consistent review of business health and team performance What We Look For 12+ years of experience in Client Success, Account Management, or related commercial leadership roles, including 5+ years leading managers or senior individual contributors. Proven track record of scaling client success or account management teams in high-growth B2B or SaaS environments; experience in payments, e-commerce, or fintech a plus. Strong strategic and analytical thinking; ability to synthesize insights into actionable plans that drive measurable results. Excellent communication, executive presence, and influencing skills; comfortable engaging at C-level with internal and external stakeholders. Experience with SMB segment strategies and scalable customer engagement models (digital-first, tiered coverage, automation, etc.). Demonstrated ability to attract, develop, and retain top talent in fast-paced, evolving environments. Compensation & Benefits Pay Grade: N Equity Grade: 12 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $237,500 - $300,000 USA On Target Earnings (all other U.S. states) per year: $211,250 - $273,750 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
    $95k-139k yearly est. Auto-Apply 5d ago
  • Account Management Director

    Eclinical Solutions 4.4company rating

    Remote director of account services job

    eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud - the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions. You will make an impact: As a Account Management Director, you will ensure eClinical Solutions customers achieve their desired business outcomes, by utilizing the elluminate software platform. We are looking for technically savvy individuals that possess the drive to build relationships and demonstrate value through results. The goal of the Account Management Director is to increase customer satisfaction, loyalty, and retention to meet and exceed their expectations. Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. Your day to day: Develop trusted advisor relationships with customers and manage the customer lifecycle, from initial contract through renewal Collaborate with client leadership to translate their strategic direction into a series of actionable and measurable outcomes Deliver customers a data strategy that leverages elluminate and eCS professional services Analyze and resolve customer requests, complaints, and feedback with internal teams to improve client experience Maintain documentation in the eCS Customer Success system. Including a record of customer communication, milestones, and business reviews Create and share educational resources, trainings, and best practices, to include product demonstrations and explanation of product roadmap Contribute to revenue generation through renewals, upsells, and expansions Drive growth and profitability by adding value by encouraging deeper feature adoption Collaborate cross-functionally within eCS to promote customer success, specifically with Product and Engineering to understand and evaluate customer feature requests Take the first step towards your dream career. Here is what we are looking for in this role. Qualifications: Bachelor's degree in sciences, business, computer science, communications, or related field preferred Clinical Data Management and/or clinical programming experience preferred Experience in clinical research or drug development industry is preferred, including knowledge of ICH/GCP guidelines, 21 CFR Part 11, clinical trial methodology, Clinical Data Management, SDLC in regulated environments, and industry standards preferred 3+ years of experience successfully implementing SaaS and/or enterprise software applications. Clinical research and/or life sciences a plus 2+ years cross functional program/project experience, with a demonstrated track record of execution bringing product from concept through market release is required Self-motivated to prioritize and manage Knowledge of pharma and life sciences Excellent verbal and written communication Demonstrated leadership ability to work effectively at all organizational levels Self-driven learner with the ability to build proficiency in new topics quickly. Specifically, the pharmaceutical industry and clinical trials process Exceptional communication and written skills and the ability to create documentation and multi-task Knowledge of customer success processes Enterprise software and service delivery Must be an avid problem solver with proven ability to make timely decisions while dealing with ambiguity Must be a team player who thrives on working collaboratively and skilled at influencing Is achievement oriented, i.e.: measures performance, improves outcomes, sets challenging goals Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours! eClinical is a winner of the 2023 Top Workplaces USA national award! We have also received numerous Culture Excellence Awards celebrating our exceptional company vision, values, and employee experience. See all the details here: ****************************************************** eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here! We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need. Pay Range US Pay Ranges $92,000-$138,000 USD
    $92k-138k yearly Auto-Apply 23h ago
  • Director, Client Experience

    Mediavine 3.8company rating

    Remote director of account services job

    As the Director of Customer Success at Mediavine, you'll be responsible for leading our Client Success strategy and team. Creating a seamless and consistent client experience across all managed accounts, exceeding expectations of service, increasing revenue along with product and feature adoption, and reducing churn are core functions in this role. Our goal is to deliver tailored services at scale and foster meaningful relationships with our publishers. This is a strategic and operational leadership role with cross-functional visibility across Product, Sales, Support, Engineering, and Ad Operations. Key ResponsibilitiesStrategy & Leadership Define and lead the overall Customer Success vision, strategy, and execution plan. Develop segmented success approaches across multiple high-level, high-touch customer segments. Create playbooks and cohesive proactive engagement frameworks. Track and improve upon key metrics, including publisher growth, churn rates, NPS scoring, and product adoption. Focus on the long-term success of our clients, particularly with revenue growth and goals. Continue to iterate and improve the client experience, surfacing and solving areas for improvement in a scalable way. Serve as a point of escalation for the team, and lead in a way that leverages their strengths. Team Development & CoachingRecruit, mentor, and manage a growing team of Account Managers and their Managers who are deeply invested in the outcomes for our client base. Provide the team with the tools and resources to act as consultants, problem-solvers, and advocates. Promote a culture of client-focused accountability and continuous learning.Align team roles and responsibilities to client profiles and key points in their experience, with specific attention to areas of risk mitigation, onboarding, growth, and renewals. Cross-Functional Collaboration Partner with leaders across our team, as well as the org, and serve as the voice of our top clients in product and project discussions, planning, and messaging. Work closely with Publisher Development and Scaled Support to ensure a consistent experience as clients level up Executive Relationship Management Build and maintain high-level relationships across strategic accounts, offering confidence, industry insights, thought leadership, and a demonstrated understanding of their businesses. Requirements 10+ years of client support / account management / customer success experience 5+ years of recent people management experience Prior experience working in ad-tech environment similar to MV Experience running a large scale customer support program Large number of customers - 1-2k Variety of customer personas in size, revenue, needs (small volume tier, and large revenue bespoke tier) Process building experience Experience creating frameworks & processes to help scale support programs Analytics / reporting Experience driving insights to reduce churn, mitigate risk, increase revenue Hubspot, PM tool (Jira a plus), Excel for raw data Industry: Experience in start-up / fast paced environment with high ownership & growth Soft Skills: VIBES - positive, driven, ready to get stuff done Passionate about work & motivated Proven remote worker - great with async (Slack) communication Nice to Haves Experience managing publisher clients WordPress Benefits 100% remote Comprehensive benefits including Health, Dental, Vision and 401k match Generous paid time off Wellness and Home Office Perks Up to 12 weeks of paid Parental Leave Inclusive Family Forming Benefits Professional development opportunities Travel opportunities for teams, our annual All Hands retreat as well as industry event Mediavine provides equal employment opportunities to applicants and employees. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We strongly encourage minorities and individuals from underrepresented groups in technology to apply for this position. At Mediavine, base salary is one part of our competitive total compensation and benefits package and is determined using a salary range. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility and qualifications. The base salary range for this role at the time of posting is $145,000 - $155,000 USD/yr.
    $145k-155k yearly Auto-Apply 60d+ ago
  • Central Region Territory Director, Business Development

    Parts Town 3.4company rating

    Remote director of account services job

    at Parts Town See What We're All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today! Perks Parts Town Pride - check out our virtual tour and culture! Remote Work schedule Team member appreciation events and recognition programs Volunteer opportunities Monthly IT stipend Casual dress code On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered. The Job at a Glance The Territory Director, Business Development is responsible for developing and maintaining relationships for a strategic set of customers through existing-account penetration, net-new sales, and marketing activities. These initiatives will include building a business plan to maximize profitable growth, prioritize time and resources to execute, build communication through marketing to increase sales, and create new business opportunities. We are looking for an individual who will lead, build strong relationships with our customers, prioritize, and follow through! This position will cover the Central region of the US. The ideal candidate will be located around the Greater Chicagoland area. A Typical Day Proactively build and maintain in-depth knowledge of industry trends and competition. Monitor and document key metrics for sales activities in the CRM database. Develop new customers to expand and grow the Service Dealer business independently in the U.S. Successfully achieve sales revenue targets within deadlines (independently and in collaboration with Senior Leadership). Identify and research opportunities that arise in new and existing markets. Independently input data, manage, and report on sales pipelines for assigned customers and territory. Identify pipeline strengths and weaknesses, develop innovative action plans, and communicate them to senior management. Analyze and report the success or failure of sales strategy to the Senior Leadership team frequently and make recommended adjustments. Collaborate with the internal marketing team to develop sales strategy and marketing plans that operate in synergy with the customer base. Manage, train, and grow your team of Customer Solutions Specialists, Field Salespersons, and Business Development Managers. Assist colleagues in closing new opportunities. To Land This Opportunity You demonstrate and promote our company values: Respect, Teamwork, Service, Adaptability, and Performance! You have a High School Diploma and/or combination of at least 5 years of successful Business Development/Customer Service leadership experience. A Bachelor's degree in a related field is a plus! You have great communication skills & you're proficient in English (verbal and written). You think outside the box to exceed customer expectations! You might even say your middle name is “Above and Beyond” You have a passion for building relationships and see each customer interaction as an opportunity to form a personal emotional connection You want to WIN! You're self-motivated, passionate and hungry to make a big impact. You describe yourself as proactive - You take initiative and follow through with attention to detail! You are resilient. You consider rejection an exciting challenge! You have reliable, high speed ethernet internet connection at home (at least 10 mpbs). You know MS Office (Word and Excel); knowledge of CRM programs (such as Salesforce) is a bonus! Your average typing speed is at least 40 wpm. This position will cover the Central region of the US. The ideal candidate will be located around the Greater Chicagoland area. About Your Future Team Our team is serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you'll bring to your first potluck at Parts Town! At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $77,332 - $171,463 which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.
    $77.3k-171.5k yearly Auto-Apply 24d ago
  • Client Director - Duke Energy

    Servicenow 4.7company rating

    Remote director of account services job

    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts [Duke Energy]. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What you get to do in this role: Provide strategic leadership to clients Be the relationship manager between customers and ServiceNow Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes Manage all Executive relationships between ServiceNow and assigned clients Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To be successful in this role you have: Prior success with aligned client [Duke Energy] while in an Enterprise software sales role Current location in North Carolina Strong understanding of the Energy & Utilities industry Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 5+ years of experience reaching and building relationships directly with VP+ level personas within large, strategic customers 7+ years of experience in client management, and aligning account strategies to revenue opportunities 2+ years of experience as a Client Director or Strategic Account Executive or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations) Experience achieving sales targets Experience leading virtual or matrixed teams Ability to understand broad, macro-level business IT needs for a prospective client Travel up to 50% (depending on geography/region) FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
    $129k-173k yearly est. 8h ago
  • Group Account Director

    Movement Strategy 3.7company rating

    Remote director of account services job

    Position: Full-Time offers remote work from Los Angeles, New York, & Denver. Movement Strategy is seeking a strategic leader to drive business performance and strategic direction across their portfolio of business units, equally combining creative excellence, strategic alignment, and operational rigor. Reporting to the ELT Sponsor and partnering closely with the Executive Leadership Team, the Group Account Director (Group Lead) ensures the success of their assigned PODs (business units) by orchestrating talent, optimizing resources, and managing key senior-level client relationships. This role requires masterful orchestration of talent and resources, partnering with COEs for specialized expertise while managing key client relationships at a senior level. The Group Lead cultivates strong teams, fosters collaboration across business units, mentors business unit leadership, and translates executive vision into actionable strategies. They partner with COEs and ELT to optimize business health while overseeing project planning, execution, and resource optimization to ensure exceptional client outcomes. While Group Leads may come from a variety of backgrounds (Account/PM, Strategy, Creative), their primary focus is holistic business management and growth of their portfolio regardless of prior career experience, the primary driver of this role is overall business performance and growth. A BIT ABOUT US Movement Strategy creates content and campaigns for the world's most exciting brands. We win awards, make headlines, shatter engagement numbers and celebrate the journey along the way. It's why companies like Netflix, Amazon, Spotify, and Intuit come to us again and again. We're fully remote with hubs in New York, Denver, and LA, and a presence all across the US. We believe collaboration is what takes our work from good to great, and at times, even to legendary status. We champion diverse opinions and creativity in every department, and provide professional development and learning opportunities with the goal of helping you discover your best work today, and learn how to make it even better in the future. KEY FOCUS AREAS Responsible for overall POD/portfolio performance of the work: Drive end-to-end portfolio performance and strategy across assigned PODs. Uphold best-in-class creative output/excellence across all PODs/work. Balance creative excellence with operational discipline. Review POD lead performance of work (not in the weeds). Manage senior-level client relationships and stakeholder engagement. Maintain a proactive pulse with clients to ensure relationships are healthy and growing. Build and maintain strong in-person client relationships. Drive POD performance with key talent management: Orchestrate talent and specialized expertise in partnership with COEs. Partner with Biz Ops to ensure proper resource management and COE alignment for POD needs. Foster cross-POD collaboration and best practice sharing with COEs. Develop and mentor POD leadership teams. Serve as the key link between POD-Portfolios and the Executive Layer: Regular, proactive reporting to ELT on client health, performance, and growth. Translate executive vision into actionable portfolio strategies. Identify award-winning work, thought leadership opportunities, conflict mitigation strategies, and proactive client initiatives. Partner with Biz Ops and Growth to maximize business performance (value and profit). Lead in SOW drafting, negotiations, and finalization in partnership with Biz Ops. Work with Growth COE to establish and achieve revenue growth goals. Partner with Biz Ops to drive P&L optimization, invoicing, and accounting needs. KEY PERFORMANCE INDICATORS Award winning work metrics Innovation implementation metrics Portfolio satisfaction, retention/growth rate POD lead retention/growth score Overall POD satisfaction score Portfolio P&L performance metrics EXPERIENCE 12-15+ years of experience in social media marketing, digital advertising, or integrated marketing, with a strong track record of leading full-funnel social campaigns across paid, organic, influencer, and content marketing. Deep expertise in portfolio management and business leadership, driving strategic growth and innovation. 7+ years in leadership roles, managing multi-disciplinary teams, overseeing business operations, and driving client growth at a senior level. Proven ability to drive overall business performance and strategy across a portfolio of 1-4 Business Units, ensuring a balance of creative excellence, operational rigor, and strategic direction. Extensive experience managing senior-level client relationships and stakeholder engagement, ensuring business retention, satisfaction, and revenue growth. Strong P&L management expertise, with the ability to partner with Biz Ops to optimize financial health, forecast revenue, and drive profitability. Experience leading cross-functional teams and fostering collaboration across PODs and COEs, ensuring knowledge-sharing, alignment, and best practice adoption. Demonstrated success in SOW development, contract negotiations, and strategic partnerships, supporting new business pitches and onboarding. Track record of mentoring and developing senior talent, ensuring career growth, leadership pipeline development, and strong team cohesion. Ability to translate executive vision into actionable strategies, driving innovation, award-winning work, and thought leadership within the agency. Highly adaptable and solutions-focused, excelling in change management, conflict resolution, and problem-solving at the highest level. IDEAL QUALITIES & SOFT SKILLS High-Energy & Adaptable - Passionate, confident, and eager to learn, with the ability to navigate diverse teams and changing environments. Strong Communicator - Quick, clear, and persuasive in speech and writing, with the ability to present and improvise effectively. Proactive & Solution-Oriented - A nimble self-starter who takes initiative, identifies opportunities, and acts with urgency. Leadership & Influence - Proven ability to build, mentor, and lead high-performing teams while influencing stakeholders and driving strategic outcomes. Collaborative & Inclusive - Fosters a positive, open, and diverse work environment where different perspectives are valued. Strategic & Visionary - Translates vision into action, aligning teams with business goals and inspiring innovation. Business & Operational Excellence - Strong problem-solving mindset, effective resource management, and a focus on efficiency. Stakeholder & Change Management - Skilled in navigating complex client relationships, executive communication, and leading teams through change. Culture & Team Development - Creates an empowering, inclusive, and high-performance team environment while supporting growth and resilience. BENEFITS & PERKS Movement Strategy's approach to the future of work: We embrace a remote culture and empower our employees to work wherever they feel most productive. To facilitate in-person collaboration, we have a partnership with WeWork which allows our employees to have a membership to any location nationwide. We recruit in our three main states of California, Colorado, and New York. As a leader in social advertising, we rely on the creativity of our people to deliver the best work for our clients. In return, we invest in our employees by offering them a diverse suite of benefits from best-in-class carriers, with enough choice and flexibility to keep our team and their families healthy and happy today and tomorrow. 100% employer contribution for health (base plan), vision, and dental 401K Retirement Plan with Company Match Short and Long Term Disability Life Insurance & AD&D Paid Parental Leave Fully-Remote Agency Flexible Paid Time Off Take-As-You-Need Paid Time Off Take-As-You-Need Paid Mental Health Days 10 days minimum required off per year (11) Company Paid Holidays (3) Summer Fridays- Fully Off Week-Long Winter Agency Closure Support for continued education New Business Referral Bonus Movement Journey Program - Stipend for personal growth Health and Wellness Program WeWork Membership Positive Impact and Diversity, Equity, and Inclusion (DEI) Committees Employee Resource Groups SALARY & COMPENSATION In compliance with local and state law, we are disclosing the compensation for roles that will be performed in New York City, Colorado, and California. The range listed is just one component of Movement Strategy's total compensation package for employees. Individual compensation varies based on location, business needs, level of responsibility, experience, and qualifications. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. A successful applicant's actual base salary may vary based upon, but not limited to, skill sets, years of relevant experience, qualifications, and certifications or other professional licenses held. Movement Strategy prides itself on providing competitive salaries and actively works to ensure there is pay equity across the company. Pay Range: 165k - 195k salary per year Movement Strategy is an Equal Opportunity Employer Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they check every single box. Movement Strategy is dedicated to building a diverse and inclusive workplace and strongly encourages those from historically and systemically marginalized communities to apply. We believe that what we put out into the world matters. And since we were founded on the principles of paving our own path, we take bold steps toward what we believe is the right direction. This means addressing the big stuff: the systems of inequality that impact some of us far more than others. As culture creators, we firmly believe we have a responsibility to our colleagues, clients, communities, and the industry to live up to the Movement's name. We confront inequities head-on as they come, knowing that this work is never done and that we must keep the momentum.
    $62k-125k yearly est. Auto-Apply 12d ago
  • Director, Professional Services

    Ada-ES 4.8company rating

    Remote director of account services job

    About Us Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love-instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner-combining strategic expertise with powerful AI agent management technology to accelerate businesses' AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations-and counting-are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service. At Ada, we see growth as a reflection of each individual owner's personal growth. That's why our values are rooted in driving progress and continuous improvement. If you're ambitious and eager to grow, Ada could be the place for you. Learn more at *********** The Role We're looking for a hands-on, technical leader to build, scale, and inspire Ada's Services organization. You'll own the full services P&L, hire and level-up a growing bench of AI Implementation Consultants and Delivery/Engagement Managers, and ensure every client launch drives measurable ROI-at positive gross margins. Outcomes Build & scale the team - Recruit, onboard, coach, and retain top-tier PS talent; establish career paths and mentoring programs. Drive profitable delivery - Design repeatable implementation playbooks, utilization models, and forecasting processes that hit revenue and margin targets. Own services sales strategy - Partner with Sales & Solutions teams on scoping, packaging, and pricing; guide deal strategy to maximize attach-rate and expansion. Act as executive sponsor - Step in on complex AI deployments to unblock issues, align C-suite stakeholders, and guarantee successful outcomes. Enable partner ecosystem - Certify and manage external consultancies so they operate as an extension of Ada, increasing capacity without sacrificing quality. Champion technical excellence - Roll up your sleeves to design LLM-powered agent flows, API integrations, and data pipelines alongside Product & Engineering. Measure what matters - Set and monitor KPIs (PS margin, utilization, CSAT/NPS, time-to-value, partner revenue) and continuously optimize. Feedback loop to Product - Surface implementation insights that influence roadmap, tooling, and serviceability improvements. About You 10+ years' experience in Professional Services or technical delivery roles within high-growth SaaS; 5+ years leading multi-disciplinary PS teams. Demonstrated success running a P&L-positive PS organization (utilization, margin, attach-rate). Former developer, architect, or hands-on implementation leader with deep knowledge of APIs, data flows, and AI/ML solution design. Track record building scalable delivery frameworks and tooling in ambiguous, fast-moving environments. Expert at translating complex technical topics for executive, product, and engineering audiences. Proven ability to sell services - from pre-sales scoping through SOW negotiation and expansion. Experience enabling or managing partner/consulting ecosystems. Passion for mentoring, inclusive leadership, and cultivating high-performance cultures. Ability to travel 10-15% for key client and team engagements #LI-NS1 Benefits & Perks At Ada, you'll not only build extraordinary products but also thrive in an environment designed for your success. We prioritize your well-being, growth, and work-life balance. Here's what we offer: Benefits Unlimited Vacation: Recharge when you need to. Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance. Wellness Account: Empowering you to invest in your overall well-being and lifestyle. Employee & Family Assistance Plan: Resources to support you and your loved ones. Perks Flexible Work Schedule: Balance your work and personal life. Remote-First, In-Person Friendly: Options to work from home or at our local hub. Learning & Development Budget: Invest in your long-term growth goals and skills. Work from Home Budget: Equipping you with the tools and support for a seamless remote work experience. Access to Cutting-Edge AI Tools: Work with the best AI tech stack in the industry. Hands-On with LLMs: Enhance your expertise in leveraging large language models. A Thriving Industry: Join the forefront of innovation in AI, shaping the future of technology. The above Benefits and Perks only apply to full-time, permanent employees. Thank you for your interest in joining us at Ada. Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us.
    $65k-128k yearly est. Auto-Apply 42d ago
  • Sales Account Director - Professional Services

    Datacamp 4.2company rating

    Remote director of account services job

    At DataCamp, we believe in empowering individuals and teams through data literacy. As a leading platform for data science and analytics education, we offer engaging, interactive courses designed by top experts. Our mission is to make data skills accessible to everyone, helping learners and organizations thrive in the data-driven world. With a diverse community of millions of learners, we provide a supportive and dynamic environment where you can grow your career and make an impact. Join us and be part of our journey to democratize data education! With the launch of our Professional Services offering-including live masterclasses, tailored live learning sessions, and end-to-end upskilling programs-we now partner with clients not only as a platform provider, but as a transformation enabler. About the role The Sales Account Director, Professional Services will report to the Head of Professional Services and play a foundational role in building and scaling DataCamp's new services business. You will position DataCamp as a strategic upskilling partner, selling high-value transformational programs that combine our platform with live instruction, expert-led masterclasses, and tailored learning journeys. This role requires a highly consultative seller who can engage senior executives, diagnose organizational skill gaps, shape learning solutions, and co-design multi-phase programs that upskill entire teams and functions. About you At DataCamp, we seek individuals who embody our core values of data-driven decision-making, action, transparency, ownership, and customer focus. You thrive in a fast-paced, high-performing environment and are driven by a passion for making a meaningful impact. You're adaptable, embracing change and ambiguity with enthusiasm. Your initiative and entrepreneurial spirit push you beyond just meeting targets-you aim to understand the "why" behind our goals and take ownership to drive the business forward. You're a collaborative team player who values transparency and always seeks to improve and innovate. If this sounds like you, we encourage you to apply! Responsibilities Strategic Targeted Accounts: Identify growth opportunities by prospecting a highly-targeted account list, selected on high-potential Collaborate closely with Enterprise Account Executives to identify opportunities within existing platform accounts, co-create upsell strategies, and position Professional Services as a value-adding extension of the DataCamp platform Building Relationships: Become familiar with customer processes and challenges, ensuring meaningful questions are posed and answered. Provide value in every interaction. Establish relationships with multiple buyer personas within the prospect account Communicating Value: Engage prospects with DataCamp's integrated services and partnership to achieve data fluency Account Coordination Strategy: Utilize a structured and disciplined approach to effectively engage multiple resources, from solution architects to the leadership team, from product teams to legal teams, or finance teams, to achieve the best results Sales Strategy Execution: Gain valuable insights into customer strategies, priorities, needs, and organizational structure. Create customized account plans to ensure the achievement of revenue targets and foster balanced growth DataCamp Learn & Workspace: Demonstrate a thorough knowledge of DataCamp's learning platform and services. Ability to articulate the DataCamp value proposition effectively Journey of Learning: Build long-term partnerships by working closely together to create customized data literacy training programs, including data boot camps that meet their unique needs and goals Sales Process Management: Ability to negotiate and close detailed agreements with clients and support them through onboarding and expansions Qualifications 5+ years in consultative enterprise sales, preferably in consulting, professional services, L&D solutions, data analytics/visualization or transformation programs. Experience selling to and influencing leadership level coupled with the ability to foster consensus among purchasing teams in Global 2000 companies Strong discovery skills and the ability to deeply engage clients, build a compelling transformation vision, and navigate complex customer organizations A track record of success in driving consistent activity, pipeline development, and quota achievement Skilled at establishing trusted relationships with business managers and executives Strong prospecting process to uncover the immediate value DataCamp delivers, showcasing our commitment to empowering customers for sustained success on their data fluency journey Pro-active, independent thinker with high energy and a positive attitude Collaborative mentality and commitment to continuous skills development Proven ability to independently manage, develop, and close new client relationships Exceptional time and communication skills to assembly resources and advance opportunities, including presentation skills Willingness to travel 20%+ Why Datacamp? Joining DataCamp means becoming part of a dynamic, creative, and international start-up. Here are just a few of the reasons why you'll love being on our team: Exciting challenges: Face new technical challenges daily, keeping your work engaging and rewarding. Competitive compensation: We offer a competitive salary with attractive benefits. Flexibility: Benefit from flexible working hours because the future is flexible! Travel: we gather teams into one of our offices a few times a year to stay connected Global retreats: Participate in international company retreats, fostering a global team spirit. Continuous learning: Access a yearly learning budget for conferences & training to support your professional growth. Equipment: Yearly IT Equipment budget towards your home working set up. On Us Lunch: Delicious lunches on DataCamp when you're at the office. Amazing team: Collaborate with a truly exceptional team-seriously, we're awesome! Compensation The base salary for this position may vary based on several factors, including the approved job level. The base salary range for this role is $150,000 (Total OTE: $300,000). Salary is one component of our total compensation package. This position also qualifies for equity (i.e., stock options). The benefits available for this position include flexible time off, a 401K retirement plan + matching, insurance (medical, dental, vision, life), and 11 paid holidays. We also provide paid sick time as required by state and local law. Additional benefits and perks contained in our standard employee benefits package are also offered for this position. At DataCamp, we value diverse experiences and perspectives. If you're excited about this role but don't meet every qualification, we still encourage you to apply. We believe skills can be developed and are committed to fostering an inclusive workplace where everyone can thrive. Your unique talents and perspectives are what make our team great!
    $85k-117k yearly est. Auto-Apply 13d ago
  • Director of Development Southeast Region - AL, FL, GA, MS, SC

    Prison Fellowship 4.3company rating

    Remote director of account services job

    Want to make a difference? Join an organization that has been transforming lives for over 40 years! Prison Fellowship trains and inspires churches and communities-inside and outside of prison-to support the restoration of those affected by incarceration. We equip correctional leaders, volunteers, and incarcerated men and women to make prisons more rehabilitative places; we advocate for a more restorative criminal justice system; and we collaborate with churches and local service providers to support former prisoners, their families, and their communities. Prison Fellowship is an organization committed to the highest standards of conduct, ethics and Christian values. Our conduct is guided by and grounded in the Bible, as reflected in our Statement of Faith below. What we are looking for: A driven and mission-focused Director of Development living in our Southeast Region (AL, FL, GA, MS, SC) to strengthen and deepen relationships with ministry partners to achieve planned revenue goals while actively seeking to identify, cultivate, solicit and steward new partners, including individuals, foundations and corporations. Expectations of this role: Analyze and manage portfolio of existing and prospective PF partners in assigned region Create new donor acquisition by prospecting and researching donors through marketing and networking Develop and implement written identification, cultivation, solicitation, and stewardship strategies Work with Planned Giving and Foundations staff to identify new prospective partners and achieve lift from existing ones Provide organized and detailed staffing on all personal calls Work with Development team and Regional Directors to ensure partners' attendance at all strategic events in the region Qualifications: Maintain an active relationship with Jesus Christ and support the ministry through prayer and actions 10+ years of development or consultative sales, or related experience with increasing responsibility for revenue generation Bachelor's degree (advanced degree or CFRE preferred) Demonstrated effectiveness at personally raising $1M+ in donations Demonstrated ability to successfully manage others and work with volunteers to solicit contributions of $50,000+ Experience in Christian outreach and development relationships with high net worth individuals Outstanding interpersonal and strategic skills This is a remote/work from home position with a 40% travel component; preference will be given to candidates living within one of the target states but consideration may be given to uniquely qualified candidates living outside of the target areas What we offer: At Prison Fellowship, our goal is to support the total well-being of all our employees. Our benefit offerings for full-time employees include health, dental, vision, life, and disability insurance, retirement account funding, flexible spending accounts, paid maternity and parental leave benefits, and more. Our outstanding benefits package includes paid leave starting at 39 days (14 holidays, 15 vacation days, 10 sick days) after one year of employment. Part-time employees working at least 20 hours per week on a regular basis are eligible for select offerings, not inclusive of health benefits, on a pro-rated basis. In addition, we offer a team-oriented, mission-driven, supportive environment with cutting-edge technology solutions and tremendous opportunity for growth and development. Salary at Prison Fellowship is determined by a variety of factors. For this position, the salary range is projected to be between $101,000 and $120,000. Visit the employment page on our website to learn more about Prison Fellowship, and check out our YouTube channel to see how Prison Fellowship is transforming lives! OUR STATEMENT OF FAITH The Foundation of What We Believe As a Christian organization, Prison Fellowship believes in the full authority of the Bible as God's inspired word and the complete tenets of the Apostles' Creed and the Nicene Creed. We believe in one God, Creator and Lord of the Universe, the co-eternal Trinity; Father, Son, and Holy Spirit. We believe that Jesus Christ, God's Son, was conceived by the Holy Spirit, born of the Virgin Mary, lived a sinless life, died a substitutionary atoning death on the cross, rose bodily from the dead and ascended to heaven where, as truly God and truly man, He is the only mediator between God and man. We believe that the Bible is God's authoritative and inspired Word, without error in all its teachings. How We Are Compelled to Live and to Act We believe that Christians, both individually and corporately, must submit to the Bible, as God's authoritative, divine and inspired Word, in all matters of belief and conduct. Applicants have rights under Federal Employment laws: Equal Employment Opportunity (EEO) Employee Polygraph Protection Act (EPPA) Family and Medical Leave Act (FMLA)
    $101k-120k yearly Auto-Apply 60d+ ago
  • Managing Director, Community Client Development

    Mercer Advisors 4.3company rating

    Remote director of account services job

    Why Work at Mercer Advisors? For 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron's, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.* Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible. Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country. * Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron's top RIA ranking is based on a combination of metrics - including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron's to use the ranking in marketing. Please see important information about the ranking criteria methodology here. The Managing Director, Client Development, will be responsible for playing a leading role in our organic growth strategy and for coaching and managing the Sales team in their assigned markets. This role is a face of Mercer Advisors in the markets and supports organic growth through the addition of new clients. The Managing Director, Client Development, is also expected to contribute to Mercer Advisors overall through active engagement in leadership committees, strategic initiatives, and corporate programs. Essential Job Functions for this role include: Works with Client Development Leadership to help design and implement strategies that drive new client growth. Manages and leads Reginal Vice Presidents to ensure they are meeting and exceeding performance objectives & achieving their full potential. Directly engages in high value prospect opportunities and wholesaling opportunities (side by side with RVPs). Effectively coaches and mentors Regional Vice Presidents, assists in training new RVPs as they join the team. Improves RVPs productivity by sponsoring critical national initiatives to improve the sales process, marketing materials, technology and training beyond their own market. Acts as an Ambassador of Mercer Advisors and supports the sales team to foster positive partner and new client relationships by maintaining relationships with key members of partner teams. Ensures adherence to company performance standards as well as company policies and procedures. Knowledge, Skills, and Abilities: Bachelor's degree. At least 15 years of experience building relationships with and mentoring and managing financial services professionals, guiding teams to realize their potential, building culture, evaluating performance, recruiting, ensuring clear and consistent communication. Track record of success in helping sales professionals grow their practices in a client centric model; Creating an environment where high-touch client experience is the norm; escalating and dealing with issues when necessary. Experience communicating the benefits of a wealth management platform to potential clients and M&A partners; Telling the firm's story when working with RVPs in the channels as well as in the M&A sales process. Negotiation experience that involves listening, persuading, and developing mutually beneficial solutions Excellent Client Focus and client-oriented position, but sales aptitude and experience are also highly desired Strong decision-making, judgement, problem-solving, analysis and project management skills Series 65 or Series 66 or CFP Experience using CRM systems (Salesforce preferred) Flexibility to travel 40% of the time. Work Schedule: This professional role requires availability Monday through Friday, 8:00 AM - 5:00 PM. Working Conditions: Professional office environment, daytime hours, working inside, standing, and sitting, will be assigned to a workstation. Benefits: Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following: Company Paid Basic Life & AD&D Insurance Company Paid Short-Term and Long-Term Disability Insurance Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan. Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan. Two comprehensive Dental Plans Vision Insurance Plan Dependent Care Savings Account for child and dependent care. 14 Company Paid Holidays with a full week off at Thanksgiving. Generous paid time off program for vacation and sick days Employee Assistance Plan Family Medical Leave Paid Parental Leave (6 weeks) Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time. Adoption Assistance Reimbursement Program Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more. 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match Pet Insurance We are not accepting unsolicited resumes from agencies and/or search firms for this job posting. Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws. Mercer Advisors provides equal employment opportunity in all aspects of employment and employee relations, including recruitment, hiring, training and development, promotion, transfer, demotion, termination, layoff, compensation, benefits, and all other terms, conditions, and privileges of employment in accordance with applicable federal, state, and local laws. If you need an accommodation seeking employment with Mercer Advisors, please email *****************************. This email is for accommodation requests only. Accommodations are made on a case-by-case basis. Applicants have rights under federal employment laws: Family and Medical Leave Act (FMLA) Employee Polygraph Protection Act (EPPA) Equal Employment Opportunity (EEO) U.S. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Mercer Advisors participate in E-Verify to confirm work authorization. E-Verify Right to Work If you are a resident of California, learn more about Mercer's California Consumer Privacy Policy here. CCPA Notice at Collection
    $68k-105k yearly est. Auto-Apply 12d ago
  • Engineering Director, Professional Services

    Presidio, Inc. 4.7company rating

    Director of account services job in Dublin, OH

    Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses-and their customers-to achieve more through innovation, automation, and intelligent insights. The Role: Engineering Director The Engineering Director works with the Presidio Sales and Engineering organizations, customers, and manufacturing partners for the purpose of transforming the customer experience through effective ownership and delivery of Presidio services to match customer outcomes and success criteria. The Engineering Director will manage activities and people associated with project delivery success factors: profitability, resources utilization, on-time, on-budget and most of all, client satisfaction. The leader selected will identify and build additional opportunities by fostering and expanding client relationships, cultivating additional revenue opportunities and collaborating with the sales team(s) to monetize those opportunities. The Engineering Director will partner with Sales Management, the Client Engagement Services and Delivery Operations organizations and their peer group across the company to develop and hone service delivery and solution offerings that are attractive to our customers and partners and are scalable and profitable for Presidio. This position will be based in the Central Region of the United States (Chicago, IL; Milwaukee, WI; Minneapolis, MN; Indianapolis, IN; Detroit or Grand Rapids, MI; Columbus or Cleveland, OH) This role will include up to 25% travel. Responsibilities include: * Maintain high customer satisfaction with post-sales delivery of professional services including implementation, optimization, and assessment services * Develop the technical expertise, professional acumen, and efficient operations of the service delivery team * Help develop Presidio's professional services portfolio including extensions and modifications to existing offerings * Develop relationships with key customers to ensure Presidio adapts its services and offers to their needs * Manage all elements of the Business including adherence to key KPIs, revenue goals and profit goals * Recruit, hire, develop and retain the best talent in our profession * Support the professional development goals of each member of our Engineering team * Ensure that the skills and capabilities of the team adhere to Presidio's strategic sales objectives and go-to-market strategy * Develop, maintain, and manage highly capable sub-contractor partnerships * Create and foster a culture of Excellence and Continuous Improvement Required Skills and Professional Experience: * Bachelor's degree or equivalent experience and/or military experience * Must have 10 years of progressively successful career progression within an IT-related industry * Must have 5+ years of managing technical teams * Broad knowledge of enterprise networks, mobility, security, data center, and cloud technologies * Experience working with Manufacturer Partners including Cisco, Palo Alto, HPE, Juniper, Aruba, Arista, Fortinet, etc. * Strong leadership experience; experience leading managing consultants as well as individual contributors * Operational execution excellence * Previous success in managing and delivering technology projects with high quality, on time and under budget. Experience in service delivery, technical troubleshooting, project management, people management, OEM partner engagement, and outstanding customer service * Previous success managing profit and loss for a line of business * Previous success in relationship-building roles * A bias for action and sense of urgency Preferred Skills & Experience: * Experience working in a professional services setting Working Conditions: * Fast-paced, dynamic environment. * May require 25%+ travel for client meetings or conferences. * This role is pivotal in ensuring that the organization effectively meets client needs through innovative technical solutions and strong leadership Your future at Presidio Joining Presidio means stepping into a culture of trailblazers-thinkers, builders, and collaborators-who push the boundaries of what's possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit ***************** * Applications will be accepted on a rolling basis. Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances. To read more about discrimination protections under Federal Law, please visit: ************************************************************************************************ If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to ************************ for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to ************************. Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs. #LI-JM3
    $85k-134k yearly est. 40d ago
  • Dir. Customer Account Management

    UKG 4.6company rating

    Director of account services job in Columbus, OH

    **Why UKG:** At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you. **About the team:** UKG is seeking a Sales Director for our Customer Base Midmarket sales organization. At UKG we foster a company culture that supports success at every level, prioritizing our employees. While the challenges are significant, UKG provides ample support for our sales teams to thrive. **About the role:** As the Director, you'll be accountable for helping your team exceed annual revenue goals for UKG's Pro, Dimensions, and Ready customer base (500 to 1500 employees) across all verticals. Collaboration is key-you'll work closely with Sales peers and senior leadership across functional areas to establish strong partnerships that drive incredible success for your team of sales executives and our customers. Supported by robust pre-sales and sales operations teams, this position reports directly to the VP, CB Sales. **Responsibilities:** - Meet and exceed revenue targets. - Set and execute an aggressive sales execution strategy to generate strong annual revenue growth. - Drive long term success with a focus on coaching, development and building high performing teams to ensure revenue growth year over year. - Establish sales best practices and metrics for pipeline growth, pipeline accuracy and integrity, accurate forecasting, product and industry knowledge and standardized sales strategies and account reviews - Maintain key customer relationships and develop and implement strategies for sales - Create and foster a customer-first, employee-centric highly engaged culture, leading by example through UKG's values of United, Kind, and Growing - Conducts weekly progress meetings with each Sales Executive to review pipeline, sales activity, and obstacles. - Fosters peer collaboration across sales team to enhance the performance of everyone. - Provide feedback to UKG senior management on market trends and methods to become more effective in meeting our goals through deeper service to our customers. **About You:** **Basic Qualifications:** - 5+ years managing a diverse team in sales, presales, or similar organizations - Minimum of 5 years selling to C level executives **Preferred Qualifications:** - Proven experience leading or selling SaaS/WFM/HCM software solutions to C level Executives. - Proven success working within a highly matrixed organization and establishing strong relationships across all functions. - Strong interpersonal skills with a high degree of emotional intelligence with the ability to hire, on-board and train new Sales Executives. - Consistently exceeded quota and team goals. - Strong negotiation, written and verbal communication skills. - Experience leading high-performing Sales teams within the Mid-Market space. - Bachelor's degree or equivalent - Ability to travel 50% **Company Overview:** UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com **Equal Opportunity Employer:** UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster (************************************************************************************************** UKG participates in E-Verify. View the E-Verify posters here (******************************************************************************************** . It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. **Disability Accommodation in the Application and Interview Process:** For individuals with disabilities that need additional assistance at any point in the application and interview process, please email ****************** . **Pay Transparency:** The base salary range for this position is $125,000 to $155,000; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at ********************************************* It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
    $125k-155k yearly 5d ago

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