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Director of admissions skills for your resume and career

Updated January 8, 2025

5 min read

Quoted expert

Colleen Wilkinson

Below we've compiled a list of the most critical director of admissions skills. We ranked the top skills for directors of admissions based on the percentage of resumes they appeared on. For example, 17.1% of director of admissions resumes contained patients as a skill. Continue reading to find out what skills a director of admissions needs to be successful in the workplace.

15 director of admissions skills for your resume and career

1. Patients

Here's how directors of admissions use patients:

Coordinated admissions paperwork, including verifying benefits, arranging supplies and equipment for admitting patients and preparing staff for patient arrival.
Coordinated work flow operations pertaining to admission of patients into the hospital and developed policies and procedures to improve admission process.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how directors of admissions use customer service:

Managed, trained, coached and motivated approximately 8-10 individuals including all Admissions Representatives, Administrative Assistants and Customer Service Personnel.
Supervised/managed work of Admissions Team including conducting performance appraisals and coordinating employee training regarding departmental procedures and improving customer service skills.

3. Admissions Process

Admissions process is the act or process of admitting someone. The admission process is based on the submission of written applications and supporting documents. From the first inquiry made about a college - information gathering, application filing, the admission decision, presentation, matriculation to enrolling for the school year. Especially for schools with competitive admissions, the admissions process requires a lot of time and effort.

Here's how directors of admissions use admissions process:

Evaluated continually redesigned all aspects of the admissions process with the goal of maintaining a capacity enrollment of mission-appropriate students.
Revamped stagnant practices in the school and admissions process, dramatically improving operational efficiency, and affecting start achievement.

4. Facility Tours

Facility tour refers to the scheduled tours of farms, plants, factories, or institutions. These tours aim to provide an educational session for students and give them knowledge about the real-life industries, their machinery, and processes. Depending on what the students are specializing in, these tours can help boost a student's interest in his field and make him passionate about education and science. Typically, the owner, manager, or other skilled employee supervises the tour, ensuring everything runs smoothly.

Here's how directors of admissions use facility tours:

Provided facility tours for interested potential referrals, and assisted new residents and family members with adjustment to nursing home placement.
Created and implemented in-house facility tours, assisting families in completing admissions paperwork and developing strong pipeline of admissions.

5. Rehabilitation

Here's how directors of admissions use rehabilitation:

Oversee certified nursing assistants on the Sub-acute Rehabilitation Unit to ensure that new rehabilitation admissions are attended to promptly and competently.
Negotiated favorable service rates with insurance companies for rehabilitation resulting in enrollment increase and facility growth.

6. Customer Satisfaction

Here's how directors of admissions use customer satisfaction:

Devised new program that identified and resolved customer concerns, resulting in significant increase in customer satisfaction and increased retention rates.
Monitor efficient patient flow to decrease turn-around-times to ensure patient/customer satisfaction to include the Emergency Department.

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7. English Language

Here's how directors of admissions use english language:

Directed English Language schools (ESL) partnerships.

8. Financial Aid

Financial aid refers to cash released to an educational institution to help a student pay the school fee. The issuance of financial aid, whether scholarships, grants, or loans, aims to make access to education affordable to all students irrespective of their backgrounds.

Here's how directors of admissions use financial aid:

Provided leadership and direction for Student Registration, Financial Aid and Admissions for Beauty College offering vocational career diplomas and certificates.
Monitored recruiting program return on investment to determine if academic problems, financial aid or external family issues caused student attrition.

9. Home Health

Here's how directors of admissions use home health:

Coordinated and constructed marketing initiatives for specialty hospital geared uniquely toward physicians, home health and area hospitals.
Work closely with local Assisted Living Facilities and Home Health organizations to develop mutually beneficial relationships.

10. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how directors of admissions use medicare:

Collaborated with insurance providers, including Medicare and Medicaid, to facilitate accurate and timely disbursement of payment funds.
Verified insurance coverage, Medicare and Medicaid eligibility, Medicare replacements policies and Long Term Care Insurance policies.

11. Medicaid

Here's how directors of admissions use medicaid:

Reviewed applications for completeness and applied Code of Federal Regulations governing Federal Medicaid Program to determine qualifications.
Advanced knowledge of Medicaid and disability application process including an eligibility process and screening.

12. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how directors of admissions use crm:

Served as the functional lead during PeopleSoft CRM implementation resulting in redesign of the recruitment and application processes enterprise-wide.
Transformed CRM system from measuring activities to managing business pipeline.

13. Marketing Campaigns

Here's how directors of admissions use marketing campaigns:

Arranged and implemented a variety of community marketing campaigns, including facility events as well as media advertisements.
Create and implement community based marketing campaigns as well as manage ancillary marketing programs and company initiatives.

14. Student Recruitment

Student recruitment is the practice of finding, encouraging, and recruiting potential students from within or outside an institution -- colleges, or universities in a timely and cost-effective manner.

Here's how directors of admissions use student recruitment:

Developed PowerPoint presentations highlighting key attributes and transfer prerequisites that increased School of Health Professions' program awareness for student recruitment.
Developed and implemented Prospective Student Recruitment Plan and created annual activity event calendar to identify qualified applicants and achieve departmental initiatives.

15. Enrollment Management

Enrollment Management refers to the strategies and procedures many universities and colleges employ to fulfill a variety of enrollment goals. The enrollment goals differ by university, however managing who is enrolled determines how financial aid is distributed and what the price of admissions will be.

Here's how directors of admissions use enrollment management:

Reported recruitment and admissions statistics for enrollment management purposes and dispensed the information in a timely and concise manner.
Established strategic enrollment management goals, created and implemented recruiting strategies, developed scholarship budget and awarding criteria.

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What skills help Directors Of Admissions find jobs?

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What soft skills should all Directors of admissions possess?

Colleen Wilkinson

Associate Professor, Program Director, Medaille College

Teaching is not a silo profession. We are in constant communication and collaboration with many stakeholders. Teacher Candidates need to be flexible in order to work well with all the different players in the game to make sure the student wins!

Do you want to know more?

List of director of admissions skills to add to your resume

The most important skills for a director of admissions resume and required skills for a director of admissions to have include:

Patients
Customer Service
Admissions Process
Facility Tours
Rehabilitation
Customer Satisfaction
English Language
Financial Aid
Home Health
Medicare
Medicaid
CRM
Marketing Campaigns
Student Recruitment
Enrollment Management
Community Organizations
Business Development

Admission Paperwork
Strategic Plan
Professional Development
State Regulations
Insurance Coverage
Student Enrollment
SNF
Recruitment Efforts
Community Relations
Enrollment Process
Open Houses
Smooth Transition
Bed Availability
Senior Care
Local Hospitals
Inquiry Calls
Community Outreach

Federal Regulations
Census Development
Insurance Verification
Community Events
Insurance Benefits
Press Releases
Quality Mix
Career Fairs
Campus Recruitment
Lead Management
Facility Census
Direct Reports
Statistical Reports
Student Retention
Room Changes
Bed Facility

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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