Director of business operations job description

Employees
The majority of our employees will have flexibility that allows them to choose a predominantly remote, predominantly in-office, or hybrid setup. Our official in-office locations in the United States includes LA, NYC, Stamford, and Chicago, and we have several other states in which employees may work remotely if their role isn't one that requires them to be in or near the office. We value the health and safety of our people above all else, and our onsite attendance policies reflect that. If there is an on-site requirement for a role, it will be listed in the job description.

For those employees who would like to utilize our offices, full vaccination for COVID-19 is required for physical presence in A+E Networks workplaces. While A+E Networks will consider reasonable
accommodation requests regarding this policy in accordance with applicable law, such requests will not be considered until a conditional offer of employment is extended to a candidate. Applicants should not submit any medical or health information in connection with their application for employment.

THE DIVISION'S STORY

Our global Legal and Business Affairs department believes in the promise and power of teamwork. When we work together as a cohesive unit - supporting, involving, appreciating and respecting each other - we can elevate our company, our clients, and ourselves. At A+E Networks, we have built and developed a culture based on the principles of effective communication, collaboration, accountability and trust. These guiding principles serve as our north star as we partner and strategize with other departments across the Company to help A+E Networks achieve its goals and stay at the forefront of a highly competitive, rapidly changing industry. If you share these values and want to learn more about who we are and what we do, consider joining our team.

THE ROLE: Director, Privacy Operations, Legal & Business Affairs

WHAT YOU'LL DO:
The Privacy Operations Director will help support and mature the administration of the A+E Networks privacy program. This role will provide program and project management support, across departments, to drive continual operational improvement and alignment with changing privacy laws and industry regulations. The ideal candidate will be process-oriented and knowledgeable about U.S. and global privacy considerations related to AdTech and content streaming, and operational requirements surrounding data collection and processing related to sites, apps, and SaaS-based platforms.

RESPONSIBILITIES:
Assist in establishing the A+E Networks privacy program strategy, in collaboration with key stakeholders.Work collaboratively, across departments, to track and manage enterprise-wide data inventory and mapping efforts, develop a process for continuous maintenance of the inventory, and draft supporting project and process documentation.Oversee privacy impact assessments, to determine and document areas of privacy risk to the organization, as well as identify privacy controls.Manage vendor privacy assessments, develop processes for review, and update relevant process documentation.Manage data subject requests. This includes reviewing, analyzing, and responding to requests, as well as coordinating and documenting the response process with cross-functional stakeholders, and reporting on metrics.Design, manage, and conduct privacy training and awareness activities, across the organization.Be accountable for the success of strategic privacy projects across A+E Networks, focusing on achievement of project goals, effective use of resources, and quality and timeliness of deliverables.

YOUR STORY (Qualifications):
Bachelor's degree in related field required; J.D. preferred, but is not required, as this is a compliance focused role.Possess at least one of the following IAPP privacy certification(s): CIPP/US, CIPM, CIPP/E; required prior to start date.A minimum of 5 years of experience in privacy operations management, including: data governance, compliance auditing, risk management (including vendor risk management), privacy impact assessments, data subject requests, data inventories/ mapping, and development of privacy training programs.Project management experience, including demonstrated success managing concurrent projects that include numerous work streams and stakeholders.Exceptional work ethic, a genuine passion for privacy, and the ability to multi-task by managing complex and competing priorities, while thinking strategically and articulating well-reasoned recommendations.Excellent research, interpersonal, analytical, and problem-solving skills.Experience with leading privacy tool platforms, including: TrustArc, BigID, SourcePoint, and/or OneTrust.All candidates must be authorized to work in the United States and located in the New York or Tri-State area.

You could be the one who changes everything for our 26 million members as a Customer Care professional at Centene. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.
Develop and implement programs centered on quality and operations excellence

Develop and monitor service levels to ensure compliance with state, federal, and company metrics and standards

Initiate ongoing and special projects including process improvement evaluations and analysis, department business development, ROI analysis, and annual satisfaction initiatives

Direct all membership related initiatives including identification of business need, strategy recommendation, project outline, management of deliverables, and ROI

Work collaboratively to facilitate the design, development and implementation of policies, procedures and practices related to service operations

Establish and maintain working relationships with external sources such as CMS for regulatory and compliance guidance

Develop and maintain collaborative relationships with health plans, other business units, IT partners, and oversee training and business processes as necessary

Position Purpose:
Responsible for the development, implementation and management of business operations such as billing and enrollment, call center, customer service, etc. and related initiatives that impact membership for product lines and health plans. Manage service levels; identify service opportunities, new business implementations and product expansions

Experience/Experience:
Bachelor's degree in Business or related field or equivalent experience. 7+ years of business operations (call center, enrollment, billing, payment processing, or similar operations) experience preferably in a managed care and/or Medicare environment. Previous management experience including responsibilities for hiring, training, assigning work and managing performance of staff. Health insurance and project management experience preferred.

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

**TITLE:** Director, Business Operations

**LOCATION:** Tampa, Florida

**REQNUMBER:** 1313264

At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai's human health care (hhc) mission. We're a growing pharmaceutical company that is breaking through in neurology and oncology, with a strong emphasis on research and development. Our history includes the development of many innovative medicines, notably the discovery of the world's most widely-used treatment for Alzheimer's disease. As we continue to expand, we are seeking highly-motivated individuals who want to work in a fast-paced environment and make a difference. If this is your profile, we want to hear from you.

The Associate Director, Business Operations works closely with the Director, Commercial Planning & Effectiveness, Regional Business Directors and cross-functional partners driving sales force performance. The Associate Director, Business Operations will utilize strategic, analytical, field insights, training, and operational expertise to power field performance by:

Increasing field leadership's and field sales understanding of drivers that influence sales performance to help drive their strategic & tactical decision making.Execute area specific strategies and tactical plans that deliver on national strategic imperatives Ensuring timely implementation of required operational processes.Lead and/or be part of training and analytical initiatives and projects that are aligned to Corporate objectives
Essential Functions
This position works very closely with the Regional Director/ NSD and Field Sales Organization through regular feedback meetings and surveys to continuously improve systems and tools aimed at increasing field effectiveness and company performance.Develop and implement analyses that identify national drivers behind sales performance including sales trends, market share and customer segments. Proactively identifies solutions to field needs with existing report data.Manage Regional Operations processes and activities that drive insights for business planning including alignments, sales crediting, reporting, targeting and sales force automation Develop training, communication and support plans that influence adoption of field tools This position will make recommendations, create solutions and drive execution related to field sales reporting, field communications, field meetings, IC related contest and overall effectiveness of the field teams.Provide regular timely and accurate ad hoc analysis and reporting on Regional business performance.Partner effectively and collaborate with cross-functional teams like Analytics, IT, Operations, Market Access, and Training to provide holistic approach on business situations that affect Commercial Operations deliverables Represent brand-specific decisions and approaches to the broader team to ensure consistency across the business Partners on all field related meetings (NSM, Regional, Launch, etc), part of planning process, communication, and on site management (when needed)
Requirements

The Associate Director, Business Operations must possess the expertise to interpret and draw business insights from data analysis to formulate recommendations and execute action plans. Demonstrate cross-functional coordination to execute product initiatives. Other critical success factors include:
Proactively and independently prioritize requests and business needs Confidence and ability to influence senior executives in support of key initiatives Strong organization/ coordination capabilities and excellent written and oral communication skills Ability to develop and leverage internal network to facilitate the execution of business requirements Advance proficiency with Microsoft Excel and PowerPoint10+ years of experience working in field sales, sales leadership, operations Bachelors degree required.
#LI-MG
#LI-Hybrid
#IND123
Eisai requires all new hires to be fully vaccinated against COVID-19 and provide valid proof of vaccination as of their start date, to the extent permitted under applicable law. This requirement is a condition of employment at Eisai, and it applies regardless of whether the position is located at an Eisai site, field based or is fully remote. If you are unable to receive the vaccine for qualifying medical reasons (including pregnancy-related), or religious reasons (sincerely held religious beliefs), you will have an opportunity to request a reasonable accommodation.

Eisai is an equal opportunity employer and as such, is committed in policy and in practice to recruit, hire, train, and promote in all job qualifications without regard to race, color, religion, gender, age, national origin, citizenship status, marital status, sexual orientation, gender identity, disability or veteran status. Similarly, considering the need for reasonable accommodations, Eisai prohibits discrimination against persons because of disability, including disabled veterans.

Eisai Inc. participates in E-Verify. E-Verify is an Internet based system operated by the Department of Homeland Security in partnership with the Social Security Administration that allows participating employers to electronically verify the employment eligibility of all new hires in the United States. Please click on the following link for more information:

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