Director of business operations resume examples from 2025

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Updated March 26, 2025

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Director of business operations resume

Arthur Austin

(470) 555-9176 | aaustin@example.com

Baton Rouge, LA | 99476 E. Second St. - 61347

Work experience

2018 - Present
Director Of Business Operations, Amedisys - Baton Rouge, LA
- Utilized Collaborative Care meetings and business development team to generate and increase ongoing stream of referrals.
- Complete clinical and financial oversight of the 20 locations through out New England, total census of 1200 patients.
- Coordinate product development, sales, sourcing, production, problem resolution and negotiations to meet clients' needs.
- Assisted clinical managers in achieving optimal outcomes of the performance indicators on the scorecard.
2008 - 2018
Director, Dollar General - Indianola, MS
- Developed and implemented Standard Operations Procedures.
- Developed DRP security & recovery procedures for all database systems via SQL server.
- Developed project management methodology and tools customized to the needs of the organization.
2002 - 2008
Store Manager, Dollar General - Indianola, MS
- Fair administration of human resources policies and practices.
- Provide superior customer service leadership.
- Provide high levels of customer service and satisfaction by developing close and personal relationships to ensure loyalty and retention.
- Monitored sales floor to ensure customer satisfaction.
- Complete operational activities in compliance with all Company policies and procedures.
1992 - 2002
Assistant Store Manager/Operations Manager, Dollar General - Indianola, MS
- Train new hires and go over company policies and procedures.
- Assisted Store Manager with analyzing sales reports, including finding areas for improvement and initiating action plans to do so.
- Enforce adherence to company policy through ongoing communication with store management and weekly store visits.
- Opened 16 new stores, over 3 years, which developed into a new District spin off.

Skills

Special Projects
Store Management
Key Performance Indicators
Action Plans
Business Operations
Performance Management
Product Knowledge
Bank Deposits
Daily Operations
SVP

Education

Bachelor's Degree, Business (1983 - 1986)
Miami Dade College
Miami,

Director of business operations resume

Mary Harper

(360) 555-1772 | mharper@example.com

New York, NY | 82918 W. Oak Ln. - 49484

Work experience

2017 - Present
Director Of Business Operations, GameStop - New York, NY
- Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
- Installed financial management system at U.S. embassies in Bridgetown, Barbados, and Souis Fris, St. Lucia.
- Directed Business Operations, including Accounting, Contracts Administration, and Purchasing for this DoD Electronics Manufacturing and Engineering Company.
- Automated CPG flow wrapped, automated carton facility 1500 ppm Directed process improvement projects in: 1.
2011 - 2017
Senior Manager, GameStop - New York, NY
- Gained diversified industry experience including manufacturing, high-technology, real estate, and healthcare.
- Team Leader and Developer for 8 direct reports.
- Designed and deployed private cloud for Amstan and migrated their servers to VI, established managed services for Amstan.
- Position Description - Provided high level project management to all service area initiatives as assigned by senior management.
2001 - 2011
Store Manager, GameStop - New York, NY
- Implemented weekly team meetings with store attendants to develop teamwork, improve communication and establish sales expectations.
- Reorganized sales floor to meet company demands.
- Protect company assets through effective inventory control and loss prevention practices.
- Restated financial statements (conversion from UK to US GAAP).
1999 - 2001
Group Manager, Thomson Reuters - New York, NY
- Performed frequent reviews of operating procedures, identifying and implementing process improvement recommendations to mitigate risk and avoid gain/loss situations.
- Updated Slot Operation procedures and departmental job descriptions and policies that had not changed for over 15 years.

Skills

Retail Sales
Product Knowledge
Account Management
Performance Management
Email Campaigns
Daily Tasks
Online
Store Management
Business Operations
Business Units

Education

Certificate, Management (1991 - 1992)
New York University
New York,

Director of business operations resume

Shirley Chavez

(520) 555-4624 | schavez@example.com

Milpitas, CA | 9301 N. Maple Ave. - 57648

Work experience

2015 - Present
Director Of Business Operations, Cisco Systems - Milpitas, CA
- Establish content and cadence for business operations reviews within ECSB.
- Created and managed global forward and reverse logistics processes.
- Managed Business Development and Project Management Team to assure profitability and high customer satisfaction.
- Manage various aspects of project management activities for all major and minor releases in ADBU (Application Delivery Business Unit).
2005 - 2015
Business Operations Manager, HP - San Jose, CA
- Perform data analysis in regards to different product lines to support the project.
- Managed the $35 billion global sales pipeline and created financial models to track thousands of consulting contracts.
- Constructed and distributed quotes to HP business units and contract manufacturers.
- Created the first Worldwide Project Management Office to increase effectiveness and efficiency.
- Managed 33 partner accounts in New York and New Jersey.
2004 - 2005
Program Manager, Cisco Systems - San Jose, CA
- Provided leadership and coaching to Capital's project management community.
- Manage the project plan, task assignment, resource allocation cost, risk and scope.
- Provide overall leadership and project management for Multi-Million Dollar hardware and software Cable and Telecom products.
- Project Manager Responsible for various project management functions in the implementation and development of Cisco Service Contract Center (CSCC).
- Reviewed current project management governance and execution models and found gaps in current PM methodologies.
- Develop overall testing and QA strategy.
1993 - 1995
Planning Manager, Sprint - Overland Park, KS
- Led development of IT portfolio, pipeline and resource management processes.
- Performed forecasting, capacity planning and trouble monitoring of the network to determine and maintain optimal call routing.

Skills

Business Operations
Procedures
HQ
Information Technology
CPR
Subject Matter Experts
Infrastructure
Product Category
Direct Reports
Emergency

Education

Master's Degree, Business (1995 - 1996)
Indiana Wesleyan University
Marion,
Bachelor's Degree, Business (1982 - 1985)
Colorado Technical University
Colorado Springs,

Director of business operations resume

Abigail Dunn

(270) 555-9661 | adunn@example.com

Paramus, NJ | 1621 S. Oak Ave. - 82330

Work experience

2019 - Present
Director Of Business Operations, New York Holdings - Paramus, NJ
- Developed and initiated company procedures to streamline company personnel with established rules of operation.
- Negotiated fees and managed a client portfolio generating annual revenue of $1.0 to $1.5M.
- Initiated, designed and implemented a Project Management methodology resulting in enhanced executive leadership decisions.
- Mentor direct reporting team of Regional Vice Presidents of Operations and Vice President of Account Management.
- Managed business operations covering a tri-state area with 136k+ subscribers.
- Direct annual plan review process and strengthen accountability by partnering with senior-level departments and district managers in all business units.
2017 - 2019
Operations Director, Sports Authority - Paramus, NJ
- Execute disciplinary procedures fairly and document corrective action properly.
- Implemented new ideas to drive sales goals and achieve monthly quota figures.
- Directed the customer service and diversity initiative for the 100 store division.
- Formulate financial plans, business strategy for Board of Director approval.
2016 - 2017
Operations Manager, Old Navy - New York, NY
- Ensured profitability of the store including managing store controllable expenses, inventory, shrink control and loss prevention.
- Managed fixturing, merchandising, staffing, training phases opening of a new store.
- Maintain policies, procedures and merchandising compliance.
- Co-facilitated launch of new stores; developed new-hire training and orientation materials.
- Implemented Nlyte DCIM system and ensured 99% physical inventory using to-scale data center designs.
2002 - 2009
Inventory Control Manager, HP - Boston, MA
- Developed annual budget for inventory control department.
- Identified opportunities for procurement improvement through strategic planning and lead/develop recommendations for supply chain managers for efficient supply chain operations.

Skills

Control Department
Procedures
Financial Performance
Facility
ISO
Patient Care
A/P
Company Policies
RF
Safety Program

Education

Master's Degree, Business (2009 - 2010)
Northeastern University
Boston,
Bachelor's Degree, Business (1993 - 1996)
Northeastern University
Boston,

Director of business operations resume

Andrea Kelly

(820) 555-1890 | akelly@example.com

Main, PA | 46140 N. Maple St. - 75240

Work experience

2018 - Present
Director Of Business Operations, First Federal Bank - Main, PA
- Implement and exercise corporate oversight and training for Privacy Compliance and Document Management program.
- Implemented Oracle Project Management, Fixed Asset and Project Costing modules on time and in budget.
- Developed and implemented a Legislative Readiness Committee comprised of over 15 business units and/or functions.
- Coordinate administration of the AML Customer Due Diligence Program, Enhanced Risk Customer monitoring and Project Management.
- Designed and implement quality assurance procedures and guidelines for internal and external use.
2017 - 2018
Business Development Manager, First Federal Bank - Main, PA
- Identify, contact and build relationships with prospective customers through a combination of telephone and in-person calls.
- Added hundreds of new accounts, while maintaining profitable margin.
- Contracted national business development and lead generation throughout the USA.
- Assist Higher Education, Municipal, K-12 and Healthcare entities in developing sustainable, energy and operationally efficient facilities and environments.
- Provide post-sale support including product training and ongoing account management.
- Develop and manage one of company's largest customer baselines.
2014 - 2017
Regional Sales Manager, Design Homes - Main, PA
- Develop and execute the bottled water Annual Business Plan.
- Developed strong relations with key accounts.
- Included working with franchisees to for revenue growth through participation in chain sales and marketing plan.
- Assisted in feedback for new technologies in the Sales Edge Application and Key Account Communications.
2013 - 2014
Regional Accounts Manager, Design Homes - Main, PA
- Manage 4 GM direct reports and $50M P&L.
- Represented the company at trade shows and healthcare exhibits.
- Analyzed market segments and developed marketing strategies Exceeded sales goals
- Qualify and contact potential new accounts to ensure company growth.

Skills

SVP
Procedures
Cloud
Financial Statements
Account Executives
Customer Service
Corporate Clients
Regional Sales
C-Level
Internet

Education

Bachelor's Degree, Business (2002 - 2005)
Pennsylvania State University
Main,

How to write a director of business operations resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in director of business operations-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some director of business operations interviews.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
Consider all the software and tools you use on a daily basis. When in doubt, list them!
Make sure you use accurate and up to date terms for all the skills listed.

These five steps should give you a strong elevator pitch and land you some director of business operations interviews.

Here are example skills to include in your “Area of Expertise” on a director of business operations resume:

Business Operations
Project Management
Customer Service
Patients
KPIs
Oversight
Financial Management
Process Improvement
Business Development
Excellent Interpersonal

Business Strategy
Continuous Improvement
Direct Reports
Risk Management
Operational Efficiency
Contract Management
Human Resources
Business Processes
Shared Services
Strong Analytical

Payroll
Provide Management
Customer Support
CRM
ERP
Business Plan
Logistics
Financial Reports
Strategic Direction
Performance Metrics

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the director of business operations position. Here is how to most effectively structure your work experience:

List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs.

How to write director of business operations experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are examples from great director of business operations resumes:

Work history example #1

Inventory Control Manager

PETCO Animal Supplies Stores

Maintained inventory trend charts, and performed corrective actions needed to prevent further out-of-balance conditions.
Facilitated classroom and on the job training for new hires within Catalog/eCommerce Planning & Allocation.
Developed strategic plans with supervisory staff to handle seasonal increases in business while maintaining budget constraints.
Handled all inventory discrepancies through cycle counting of aisles, updating inventory as needed through the AS400 inventory system.
Selected to the WMS Development team to work with MIS department to implement new WMS system for the company.

Work history example #2

Assistant Store Manager/Operations Manager

Foot Locker

Created schedules, performed payroll, and answered corporate emails.
Managed store Hours and Payroll in a way that was profitable to store and Company.
Analyzed existing Branch replenishment model and proposed new variables, utilizing existing ones appropriately Manager for VAT implementation.
Maintained precision record-keeping, prepared crucial daily transaction audits and reports and performed all banking reconciliations and procedures.
Implemented 6S controls that were adopted facility-wide; developed shift hand-off routines to improve overall operational communication.

Work history example #3

Associate Director

Staples

Obtained 3rd party consultant assistance to kick off WAN RFP with a goal of driving P&L savings.
Provided leadership in training, coaching and motivating associates to achieve company sales goals and maximize business opportunities.
Developed necessary inventory planning/forecasting changes, developed obsolescence procedures.
Served as guest speaker at various healthcare professional groups.
Increased sales in each area of oversight within 4 months; with improvement in hard surface sales by 25%.

Work history example #4

Business Manager

Bloomingdale's

Processed state registration paperwork for payroll withholding.
Ensured payroll functions were performed accurately and timely.
Entered and sent in weekly payroll cards to corporate.
Coordinated equipment vendors, oversight of training, procedures, facility testing and transitional operation.
Fostered positive experiences for customers through responsive communications and prompt issue resolution.

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Add an education section to your resume

Employers are looking for a few things when looking at the Education section of your resume:

The highest degree you have achieved.
TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
TField of study
TAny honors, relevant coursework, achievements, or pertinent activities

Here are some examples of good education entries from director of business operations resumes:

Bachelor's Degree in business

Miami Dade College, Miami, FL

1983 - 1986

Certificate in management

New York University, New York, NY

1991 - 1992

Highlight your director of business operations certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your director of business operations resume:

Project Management Professional (PMP)
Six Sigma Green Belt
Certified Management Accountant (CMA)
IT Information Library Foundations Certification (ITIL)
International Accredited Business Accountant (IABA)
Certified Professional - Human Resource (IPMA-CP)
Six Sigma Black Belt
Program Management Professional (PgMP)
Certified Manager Certification (CM)
Senior Professional in Human Resources (SPHR)

Updated March 26, 2025

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