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Director of business operations skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Karen Kus,

Nina Woodard

Director of business operations example skills

Below we've compiled a list of the most critical director of business operations skills. We ranked the top skills for directors of business operations based on the percentage of resumes they appeared on. For example, 13.7% of director of business operations resumes contained business operations as a skill. Continue reading to find out what skills a director of business operations needs to be successful in the workplace.

15 director of business operations skills for your resume and career

1. Business Operations

The operations that carry out the inner working of an organization are called business operations. From creating products, to marketing them, business operations play a vital role in every step.

Here's how directors of business operations use business operations:

Hired to establish a new business operations group to drive alignment in strategy execution and operational excellence across five business divisions.
Provided statewide oversight of a new operational area for the Department of Human Services / Vocational Rehabilitation Department, Business Operations.

2. Project Management

Here's how directors of business operations use project management:

Performed project management activities for large corporate initiatives, including company-wide reorganization project and implementation of several enterprise software applications.
Managed all operational functions of property management including facilities, space management, construction project management, and office moves.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how directors of business operations use customer service:

Hold accountability for all functional areas, including customer service, logistical planning, service management and regulatory compliance.
Assigned 4 area managers to monitor operations and supervised all company operations and customer service at the corporate level.

4. Patients

Here's how directors of business operations use patients:

Ensured the provision of outstanding, individualized respiratory care to respiratory-complex patients around the clock.
Communicated with Home health agencies concerning specific rehabilitation issues of debilitated patients.

5. KPIs

Here's how directors of business operations use kpis:

Created and implemented business scorecards with KPIs to enhance transparency and drive accountability.
Transformed corporate-wide KPIs and quarterly reporting process that drive accountability.

6. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how directors of business operations use oversight:

Led development of strategic initiatives to build an operational framework and oversight controls for Merchant Banking.
Provided oversight and direction in the achievement of AAAHC accreditation for multiple ambulatory surgery centers.

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7. Financial Management

Here's how directors of business operations use financial management:

Lead all financial management functions including budgeting and forecasting, monthly financial statements and reporting and cash management.
Provided expert knowledge of financial management principles related to automated systems processing and finance operations.

8. Process Improvement

Here's how directors of business operations use process improvement:

Increased new online employee experience and effectiveness through transition process improvement including expanded curriculum, targeted coaching, and structured environment.
Performed key change management duties by identifying inefficiencies and implementing process improvements to increase overall sales and generation of revenue.

9. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how directors of business operations use business development:

Served as liaison between corporate business development and business group, ensuring prioritization of opportunity management and in-line strategic planning objectives.
Led Naval Aviation Depot Maintenance business development efforts ensuring optimal support strategies were executed for Aircraft, Engines and Components.

10. Excellent Interpersonal

Here's how directors of business operations use excellent interpersonal:

Possess excellent interpersonal and coaching skills.

11. Business Strategy

The decisions and plans formulated by businesses that help them in achieving their business objective and milestones are referred to as business strategy. It allows companies to secure a competitive status in the market against other contenders. Companies form business strategies for longer terms such as 5 - 10 years, that helps staff in working towards a unified objective.

Here's how directors of business operations use business strategy:

Coordinated several successful finance, operations and new business strategy project initiatives.
Formulated and approved the development of business strategy and forecasts.

12. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how directors of business operations use continuous improvement:

Directed and supported continuous improvement efforts which resulted in increased organizational efficiency, productivity, and customer satisfaction.
Established Operations Excellence group to identify and implement continuous improvement opportunities using Six-Sigma and lean practices.

13. Direct Reports

Here's how directors of business operations use direct reports:

Supervised 7 direct reports, interviewing and hiring, performance evaluations, performance improvement and termination.
Direct reports included three facility operations managers and an operational planning manager.

14. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how directors of business operations use risk management:

Established an organizational risk management assessment process to identify areas of risk and establish metrics and measures to mitigate future risk.
Developed and maintained risk management program including all insurance Workers Comp Insurance and a business continuity plan

15. Operational Efficiency

Operational Efficiency is a form of measurement that determines the profit a company makes given the investment of funds into the company's operation. A company's operating costs may include any overhead -- an office's leased space -- in addition to office material costs, such as paper, ink, and staples; employee salaries; and any resources required to make the product.

Here's how directors of business operations use operational efficiency:

Enhanced operational efficiency and effectiveness with an emphasis on providing high quality and profitable patient care.
Promote operational efficiency by understanding in season versus out of season cycle of expenditures.

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What skills help Directors Of Business Operations find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on director of business operations resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What director of business operations skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young Directors of business operations need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a director of business operations stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all Directors of business operations possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

What hard/technical skills are most important for Directors of business operations?

Andreas Udbye Ph.D.

Associate Professor, University Of Puget Sound

Job listings in supply chain management will typically list more technical skills than what can realistically be possessed by one person (SQL, Python, ERP, project management, etc.), but at a minimum, an applicant needs strong spreadsheet skills and at least some exposure to database management.

Do you want to know more?

List of director of business operations skills to add to your resume

The most important skills for a director of business operations resume and required skills for a director of business operations to have include:

Business Operations
Project Management
Customer Service
Patients
KPIs
Oversight
Financial Management
Process Improvement
Business Development
Excellent Interpersonal
Business Strategy
Continuous Improvement
Direct Reports
Risk Management
Operational Efficiency
Contract Management

Human Resources
Business Processes
Shared Services
Strong Analytical
Payroll
Provide Management
Customer Support
CRM
ERP
Business Plan
Logistics
Financial Reports
Strategic Direction
Performance Metrics
Performance Management
Customer Satisfaction

ROI
Financial Performance
Product Development
Sigma
Pricing Strategy
Financial Analysis
Medicare
Vendor Management
Internal Controls
Real Estate
R
Financial Statements
PMO
Revenue Growth
Executive Management
RFP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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