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Top 50 Director Of Business Operations Skills

Below we've compiled a list of the most important skills for a Director Of Business Operations. We ranked the top skills based on the percentage of Director Of Business Operations resumes they appeared on. For example, 13.4% of Director Of Business Operations resumes contained Financial Management as a skill. Let's find out what skills a Director Of Business Operations actually needs in order to be successful in the workplace.

These are the most important skills for a Director Of Business Operations:

1. Financial Management

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high Demand
Here's how Financial Management is used in Director Of Business Operations jobs:
  • Lead all financial management functions including budgeting and forecasting, monthly financial statements and reporting and cash management.
  • Provided expert knowledge of financial management principles related to automated systems processing and finance operations.
  • Administered all financial management systems, including the evaluation and integrating new applications.
  • Develop and enforce financial management procedures for improved fiscal responsibility.
  • Develop and maintain integrated accounting and financial management systems.
  • Performed strategic planning, portfolio management, reporting and metrics, staffing and training, and financial management duties.
  • Represent the College at monthly financial management meetings and serves as a liaison with the District office finance/budget department.
  • Provided timely information, organized to highlight revenue and cost streams, to senior MLB operations and financial management.
  • Intuit develops financial management, tax preparation software and related services for small businesses, accountants and consumers.
  • Assist the GT Solutions PM with financial management of the business unit.
  • Developed, documented and conducted an operations/financial management-training program, which was later adopted by other regions.
  • perform a wide variety of professional accounting and financial control functions with strong financial management and analytical skills.

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7 Financial Management Jobs

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2. Business Development

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high Demand
Here's how Business Development is used in Director Of Business Operations jobs:
  • Increased market share and facilitated business development by targeting international markets as a new stream of revenue.
  • Provided legal counsel and business development initiatives for major Broadway non-profit company: Legal Services.
  • Provided subject matter expertise and support across all firm business development and operational functions.
  • Develop strategic communications plan to identify speaking and networking opportunities for business development.
  • Directed business development and day-to-day operations for all software consulting engagements.
  • Prepared and maintained all financial modeling for all business development negotiations.
  • Planned and established business development function and developed marketing /sales strategy.
  • Planned, developed, and managed 100+ member organization of Business development, Finance, and offshore operation.
  • Lead and manage entire outbound and inbound business development initiatives, along with day-to-day operations of BOLD Worldwide.
  • Provide leadership and guidance for a new business staff of five (5) business development managers.
  • Create, implement, and communicate business development strategies and tactics to drive growth and customer satisfaction.
  • Analyzed revenue forecast updates from Earned Value Management (EVMS) database and Business Development projections.
  • Supported sales in all facets of business development in order to meet professional services booking goals.
  • Conduct business development and market research as it relates to potential and existing clients.
  • Provide support the CFO on various fiscal management and business development efforts.
  • Supported the VP, Business Development as a CDN SME.
  • Introduced innovative strategies to improve business development and recruitment opportunities within the Healthcare industry.
  • Led financial planning, analysis, and business development activities for $30M dollar startup.
  • Managed Six Business Development Managers (BDMs) nationally while with CCS.
  • Well-versed and competent in the Shipley Business Development Process.

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9 Business Development Jobs

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3. Business Operations

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high Demand
Here's how Business Operations is used in Director Of Business Operations jobs:
  • Hired to establish a new business operations group to drive alignment in strategy execution and operational excellence across five business divisions.
  • Established Program Management Organization which managed network build out and business operations efforts lessening the time to realize revenue.
  • Develop process strategies that lead to the advancement of efficiency and effectiveness of business operations.
  • Formalized Business Operations team structure to align with Corporate level organizational changes.
  • Developed and implemented a centralized Business Operations Office.
  • Managed business operations and new development activities related to all aspects of provider network development, maintenance, and client support.
  • Started out reporting to the Vice President Business Operations, in 1987 began reporting to the Executive Vice President.
  • Defined and drove the business operations and KPI (leading and lagging indicators) reporting structure for the organization.
  • Started in 2007 as Senior Financial Analyst, was promoted twice to Director of Business Operations.
  • Managed business operations in support of Customer Program representing sales revenue in excess of $1B.
  • Handled day today financial and business operations, supervised and trained staff.
  • Managed North American business operations ($1B in sales annually).
  • Consolidated Business Operations for 3 Campuses and 1000 students.
  • Re-designed the business operations of the Development Office.
  • Head of Business Operations for multi-site computer and telecommunications service provider to military facilities.
  • Streamlined daily workflows and enhance electronic business operations, including processing and documentation.
  • Managed P&L for Business Operations ensuring deliverables were in scope, on time, and within budget.
  • Oversee all business operations: created business plan, forecasted costs, evaluate company decisions, etc.
  • Hired and onboarded a team to support all business operations activities.
  • Planned and implemented marketing, financials, and business operations.

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69 Business Operations Jobs

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4. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Director Of Business Operations jobs:
  • Design and manage process improvements and reporting mechanisms to ensure compliance, effective operations, and successful implementation plans/projects.
  • Plan, direct, supervise, and coordinate the work activities of subordinates to ensure compliance with applicable policies and procedures.
  • Reviewed, monitored, and participated in accreditation submission and process to ensure compliance by the governing agencies.
  • Worked closely with Export Control Officer to ensure compliance with US laws for all sales to foreign customers.
  • Reviewed correspondence, emails, facsimiles, and IM to ensure compliance with investment restrictions and guidelines.
  • Maintained audit controls to ensure compliance with industry accepted accounting principles as well as TAMU System policy.
  • Worked with all regulatory and licensing agencies to ensure compliance and obtain all certifications.
  • Supervised HR Coordinator to ensure compliance and guidelines of all State and Federal Policies.
  • Team of 50 plus FTE processed and adjusted claims to ensure compliance.
  • Established key customer and partner relationships while working with customers to ensure compliance with contract requirements and handling group facilities management.
  • Completed 100% contract review to ensure compliance Took on a small marketing territory due to staffing changes

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1 Ensure Compliance Jobs

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5. Customer Service

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high Demand
Here's how Customer Service is used in Director Of Business Operations jobs:
  • Hold accountability for all functional areas, including customer service, logistical planning, service management and regulatory compliance.
  • Assigned 4 area managers to monitor operations and supervised all company operations and customer service at the corporate level.
  • Recognized by CEO on several occasions for providing exceptional customer service thereby retaining and increasing current client base.
  • Performed analysis to optimize revenue per customer and attain industry-wide installation lead times and customer services levels.
  • Experience in administrative management, business development, and doubling revenue in the customer services operations.
  • Coordinated and managed customer service and operations teams supporting major client co-op marketing and advertising program.
  • Surpassed excellent customer service beyond industry expectations.
  • Managed and trained Customer Service staff and departments
  • Restructured the Business Operations group to more effectively align with market growth and focus on customer service and quality.
  • Reviewed trends in contracts and customer service usage to develop an understanding of client behavior patterns.
  • Managed the inside sales National Account Sales team in meeting sales quotas and delivering customer service.
  • Supervised the preparation, analysis, negotiation and review of contracts and customer service agreements.
  • Designed the incentive compensation structure for all collection, customer service, and sales positions.
  • Provide customer service to staff, students, faculty and walk-in customers.
  • Improved customer service response time by more than 10%.
  • Improved customer service and drove down the business D.S.O.
  • Established strong phone message conventions for improved customer service.
  • Improved customer service and patient flow by instituting a pre-registration process.
  • Designed and delivered comprehensive training programs for all levels of company employees, including customer service, management and leadership.
  • Researched internal best practices to benchmark current customer service processes.

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6. Financial Statements

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high Demand
Here's how Financial Statements is used in Director Of Business Operations jobs:
  • Developed, wrote and implemented monthly financial statements including analysis of Balance Sheet accounts and financial activities for all programs.
  • Prepared and reviewed monthly financial statements and processed physician and staff payrolls.
  • Prepared and analyzed monthly financial statements on accrual basis and bank reporting.
  • Generated the corporate consolidated financial statements and prepared all SEC filings.
  • Prepared materials for quarterly financial statements and annual audit.
  • Prepare and analyze monthly financial statements with account analysis.
  • Produced monthly and annual financial statements for management.
  • Reviewed and validated monthly financial statements.
  • Developed ledger of accounts, prepared financial statements, payroll, payroll tax reports, unemployment and workers compensation reports.
  • Prepare Operating Budgets, Financial Statements, revenue and expense forecasts for timely business decisions and increased profit margins.
  • Established financial system used to develop all monthly, quarterly and annual required financial statements and filings.
  • Produced budgets and financial statements for SETS, an interactive videodisc publishing company targeting the college market.
  • Reviewed financial statements, sales and activity reports, and other performance data to measure productivity.
  • Generated monthly financial statements and presented financial results to the Board of Directors.
  • Prepare and present monthly financial statements as well as impact to budget.
  • Prepare and report monthly financial statements to local and county boards.
  • Develop, prepare and analyze yearly budgets and monthly financial statements.
  • Reviewed financial statements and sales/activity reports to ensure that the organizations objectives we being achieved.
  • Reviewed all financial statements and financial reports such as income statements, balance sheets, statement of cash flows, etc.
  • Assemble financial statements to meet the needs of requestor.

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7. Human Resources

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high Demand
Here's how Human Resources is used in Director Of Business Operations jobs:
  • Key operational pastor overseeing Congregational Growth and Care, Financial Administration, Facilities Development/Management, Staff Human Resources and Ministry Technology.
  • Provided strong administrative including human resources and educational staff leadership and support.
  • Directed administrative staff including accounting, payroll and human resources.
  • Provide leadership on strategy, forecasting, policy adherence, human resources, reporting, analysis, and P&L.
  • Supervised office personnel, coordinated Human Resources including: Payroll, Personnel files, Document Control & Benefits Administration.
  • Established human resources policies and procedures in accordance with all applicable federal and state laws and best practices.
  • Formulated job descriptions and distributed employee on boarding paperwork as part of developing the Human Resources Department.
  • Created and implemented all policies and procedures for Human Resources and Clinical Operations functions.
  • Formulated and administered Human Resources policies, procedures, and benefit program.
  • Supervised administrative staff and was responsible for all phases of human resources.
  • Managed employee relations, human resources, payroll and insurance.
  • Trained and developed sales staff, human resources and accounting.
  • Supervised Human Resources, Information Technology, and Finance departments.
  • Trained Human Resources Department how to utilize HRIS System.
  • Established policies and procedures for human resources.
  • Planned the use of human resources.
  • Developed and implemented formalized financial development, human resources, billing, and medical records departments within the organization.
  • Performed extensive human resources operations, building highly-skilled, successful professional team.
  • Managed NYC office IT platform, service contracts and human resources.
  • Managed key business operations, administration and human resources functions for software startup.

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2 Human Resources Jobs

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8. Oversight

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high Demand
Here's how Oversight is used in Director Of Business Operations jobs:
  • Implement and exercise corporate oversight and training for Privacy Compliance and Document Management program.
  • Directed the development and oversight of all operational policies and procedures.
  • Conducted and recommended outsourced training, and assisted in vendor selection/oversight.
  • Directed operational oversight for approximately 15,000 vendors, nationwide.
  • Maintained total oversight and direction of the Social Enterprise Department consisting of 31 operating units throughout 14 Divisions in 6 states.
  • Provided comprehensive oversight in the development and execution of an additional allowance product for the Littoral Combat Ship (LCS).
  • Managed business oversight, leading cross-functional $10+MM operations budget across sales, marketing, engineering, and network operation departments.
  • Maintained ultimate oversight for custom, tailored, and off-the-shelf leadership training product development projects and resources.
  • Interfaced closely with General Manager as primary assistant with oversight for paperwork, records, and files.
  • Provide executive level leadership for seven Program Managers and oversight for staffing of program billable employees.
  • Added the oversight of HR, IT, and facilities personnel from previous position below.
  • Provided leadership and oversight during times when the CTO had medical issues through the year.
  • Provided strategic direction and financial oversight for $45mm Owned and Operated Division.
  • Directed staff of nine with oversight of $4.5million budget.
  • Provided oversight of all surgical and office coding.
  • Direct oversight of one distribution center and warehouse.
  • Assist in oversight of these functions.
  • Charged with providing strategic oversight and appraisal of all legal divisional operations, workflow prioritization, and financial controls.
  • General Maintain complete oversight of the day-to-day operations and give recommendations for operational and administrative effectiveness.
  • Enhanced portfolio management by assembling 10-person Workstream Oversight Committee that selects, prioritizes, and funds all projects and resources.

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2 Oversight Jobs

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9. Business Units

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high Demand
Here's how Business Units is used in Director Of Business Operations jobs:
  • Mentored other operations business managers to improve their effectiveness and improve standardization across business units.
  • Evaluate results within business units to determine if organizational objectives are being met.
  • Worked across the organization to ensure communication and alignment for all business units.
  • Work directly with East and Mid-Atlantic Business Units Sales and Marketing Executives - coordinating with Sales Leadership at the site level.
  • Integrated of 4 business units into a regional entity to improve operating cash flow margin from 38% to 43%.
  • Executed commercial deals and other transactions with partners; working with internal departments such as Legal, Finance and Business Units.
  • Led a cross-functional community of Operations Directors from all business units in Software to ensure delivery of key dashboards and reports.
  • General and Operations Account Manager overseeing and directing four businesses to include 13 business units under Group One, LLC.
  • Awarded Aspect Excellence Award for Q4 of 2005 for simultaneously managing 2 separate business units during consolidation of multiple acquisitions.
  • Assisted in the consolidation of three business units to create Design & Construction, a $700M business unit.
  • Negotiated with multiple business units to ensure adequate product funding is available at the end of the year.
  • Generated over $2 million dollars in revenue from management of corporate owned business units and consulting activities.
  • Led concerted projects cross all necessary business units, Finance, Product, Contracts, Marketing and Operations.
  • Report directly to Managing Director; oversee business units that generate $15M+ across 3 locations.
  • Acted as business partner to the regions, functional business units and corporate headquarters teams.
  • Created a 30-person organization to support three new business units following a major expansion.
  • Connect the strategic priorities of firm management to the performance of business units.
  • Directed operations-focused project efforts and virtual teams across multiple business units supporting both pre-clinical and clinical phases of drug development work.
  • Achieved 5-10% efficiency gains across all business units, as measured by total labor and operating expenses year over year.
  • Led the operations strategy and 3-yr plan for four business units and one company-wide new business model.

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3 Business Units Jobs

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10. Revenue Growth

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high Demand
Here's how Revenue Growth is used in Director Of Business Operations jobs:
  • Lead programs to achieve business unit revenue growth and profitability goals by analyzing cost/opportunities & market conditions.
  • Elevated revenue growth and organizational capabilities as the driving force behind both client-facing and internal activities.
  • Developed annual Category & Advertising Plan centering on revenue growth and category profitability.
  • Initiated, nurtured and maintained strong client relationships built on regular follow-up practices, vital to optimizing loyalty and revenue growth.
  • Staff liaison with external consultants and Board of Directors committee on earned revenue growth opportunities and strategies.
  • Achieved double digit operating income and revenue growth while managing within/under budget.
  • Maintained staff growth in alignment with sales and revenue growth.
  • Delivered 50% revenue growth for 2010.
  • Achieved 102% of 2008 cash-flow budget, with expenses at 91% of budget and 7% revenue growth.
  • Key Achievements Created sales and marketing go-to-market programs that drove revenue growth an average of 27% for

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11. Business Requirements

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high Demand
Here's how Business Requirements is used in Director Of Business Operations jobs:
  • Moved organization from factory-support product managers to customer focused team that aligned customer and business requirements.

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1 Business Requirements Jobs

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12. A/P

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high Demand
Here's how A/P is used in Director Of Business Operations jobs:
  • Assure smooth and accurate operations of GL, payroll, A/P, A/R, contracting, and other finance activities.
  • Oversee all financial aspects of business including statistical and managerial reporting, A/R, A/P, payroll and taxes.
  • Partnered with planned giving managers to establish wills and introduce gifting programs to the Tacoma/Pierce County area.
  • Manage all aspects of billing, A/R and A/P general ledger postings, and journal entries.
  • Directed A/P requirements, assisting in fee assessment and negotiation.
  • Administered A/P, employee comp, office purchasing and sales P&L.
  • Led the Tacoma/Pierce County Joan Kroc Center application for a multimillion-dollar collaboration with more than 20 organizations and governmental entities.
  • Performed all necessary bookkeeping transactions: A/P, A/R, Bank Recs, Payroll, JEs.

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13. Process Improvement

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high Demand
Here's how Process Improvement is used in Director Of Business Operations jobs:
  • Increased new online employee experience and effectiveness through transition process improvement including expanded curriculum, targeted coaching, and structured environment.
  • Lead and execute high priority business/IT initiatives, process improvement initiatives and support strategic planning and implementation activities.
  • Evaluated, recommended, negotiated acquisition and implemented business process improvement tools and systems.
  • Identified inefficiencies and made recommendations for process improvements.
  • Directed Facilitation of Planning, Sales Development, Team Building, Leadership Development, and Process Improvement programs with clients.
  • Improved customer credit expense by 70% within a 1-year period, leveraging Six Sigma problem analysis and process improvement.
  • Integrate LEAN/SIX SIGMA and other process improvement initiatives into NPS business practices as well as other processes.
  • Own process improvement, and define the priority of improvement projects based on expected increase in productivity.
  • Implemented key policy and process improvements in Fulfillment, Inventory planning, and other strategic areas.
  • Lead successful process improvement projects for Asset Management Cycle, Procurement Cycle and Accounting Close Cycle.
  • Process Improvement & Compliance * Implemented processes to organize and track textbook inventory and costs
  • Value Chain & Process Improvement: Evaluated business bottlenecks and developed resolution action plans.
  • Spearhead process improvement efforts, coaching, and resources allocation.
  • Identified process improvements in the day-to-day functioning of the department.
  • Identified and applied business process improvement techniques to improve efficiencies.
  • Saved $3.5M-$4M through back office process improvements by implementing 30-40 smaller initiatives including workflow changes and efficiency enhancements.
  • Implemented reporting systems, metrics, continuous process improvement tools, and DMOQs using SPC.
  • Suggest process improvements and efficiencies to lower expenses.
  • Implemented cross training and process improvement programs to facilitate company growth, increase operational efficiencies and reduce costs.
  • Process Improvement: Worked as Legacy Gracenote lead on project to consolidate three separate Salesforce instances into one.

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5 Process Improvement Jobs

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14. Project Management

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high Demand
Here's how Project Management is used in Director Of Business Operations jobs:
  • Managed all operational functions of property management including facilities, space management, construction project management, and office moves.
  • Introduced new project management tools and technology for increased productivity of account and creative teams.
  • Direct project management team responsible for developing new programs while maintaining all existing programs.
  • Trained national operations team on project management technologies, methodologies and process controls.
  • Provide technical and strategic project management leadership to enhance system controls and capabilities.
  • Devised operations, service delivery, and project management strategies.
  • Developed and implemented contract and project management training courses.
  • Created the Project Management Organization within Network Operations.
  • Managed office and customer service staff, project management, billing, accounts payable/receivable, Human Resources and general office management.
  • Developed and maintained strategies, processes, tools and methodologies to support project management and quality assurance activities.
  • Managed project management, business and financial operations, software development, and sales support functions.
  • Project Management - Operate Network Construction Management project budget and approve of warehouse stock purchase levels.
  • Developed and managed business processes, time and expense tracking, production and project management.
  • Led project management team in technology upgrades campaigns in hospitality and quick serve restaurants.
  • Led the design and implementation of the Project Management Workbook application for project managers.
  • Spearheaded operations with direct accountability for all purchasing, customer service, and project management activities for customer rollouts.
  • Determined billability and profitability goals for project management and execution teams.
  • Led cross-functional and multi-location teams, Project Management Office (PMO) and Enterprise Solution groups, across six businesses.
  • Lead project management group; plastics gift card production print and card personalization facility.
  • Project Management Led and managed project life cycles of 160+ product SKUs, 10+ campaigns & development of 9 websites.

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19 Project Management Jobs

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15. Strategic Plan

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average Demand
Here's how Strategic Plan is used in Director Of Business Operations jobs:
  • Developed and executed on strategic plans resulting in re-branding, lead-generation and a vastly improved operating efficiency.
  • Directed all accounting and financial activities including strategic planning, budgeting, forecasting and reporting.
  • Conducted long-term strategic planning; translated long-term goals into individual development plans.
  • Provided information for various management information reports and input for Strategic Planning.
  • Led strategic planning that resulted in improved efficiency and client satisfaction.
  • Assisted in the development of strategic plans for operational activity.
  • Managed strategic planning for all marketing and new business development.
  • Partner with leadership team to drive continuous improvement through strategic planning and the implementation of programs, policies and initiatives.
  • Sole staff responsible for working on the association's strategic plan including deadline management and execution of the plan.
  • Formulated strategic plans for new London Operations facility including transition plans for employee, asset and resource migration.
  • Collaborate and deliver on financial and strategic planning, P&L management, and policies & procedures.
  • Developed strategic plans and goals that have achieved 32% year-over-year savings in the past 4 years.
  • Leveraged sales and strategic planning expertise to consistently achieve and exceed annual sales goals.
  • Managed strategic planning and financial management of capital portfolio and $12M+ department budget.
  • Served as part of leadership team that build and implemented strategic plans and objectives.
  • Served as member of Administrative Core Team to develop and implement strategic planning.
  • Developed and presented ongoing financial reports and budget forecasts to management for internal strategic planning.
  • Integrated improvements in order to accomplish seamless delivery of reviews meeting strategic plans of regions.
  • Led 2 international integrations, cross-functional teams and established strategic plans for future initiatives.
  • Developed projects that supported the strategic plan by creating efficiencies and improving student services.

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2 Strategic Plan Jobs

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16. Key Performance Indicators

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average Demand
Here's how Key Performance Indicators is used in Director Of Business Operations jobs:
  • Identified and deployed governance structure to ensure optimum efficiency and compliance with key performance indicators and corporate strategic objectives.
  • Delivered monthly operational reviews, outlining key performance indicators and status against operational and financial plans.
  • Incorporated Key Performance Indicators to monitor individual and team, regional and divisional sales performance.
  • Implemented key performance indicators and revised evaluation to ensure compliance for staff.
  • Directed the development and monitoring of key performance indicators for each department.
  • Identified various technology levers and key performance indicators to yield business advantages.
  • Participated in the development of key performance indicators for daily operations.
  • Compiled and reported monthly data on metrics/key performance indicators.
  • Designed, implemented and monitored key performance indicators.
  • Created and published relevant key performance indicators.
  • Developed criteria for account reporting, including key performance indicators (KPI's) and metrics to identify potential issues.
  • Spearheaded changes to our financial reports that improved defining and measuring the Tennis Center's key performance indicators.
  • Developed Key Performance Indicators to drive consistent sales behaviors across 6 diverse regions (10 countries).
  • Tracked corporate goals and key performance indicators (e.g., balanced scorecard, operations dashboard).
  • Coached and developed ten consultants on utilizing technology tools and key performance indicators.
  • Created & Implemented Key Performance Indicators (KPI) Objectives Instructed junior managers.

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17. Logistics

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average Demand
Here's how Logistics is used in Director Of Business Operations jobs:
  • Developed strategic partnership that allows for expansion in Australia and Africa by using established logistics channels with our partner.
  • Helped start-up company establish warehouse and logistics as well as company offices and Standard Operating Procedures.
  • Project Manager for two Government subcontracts in the areas of software/logistics & facilities management.
  • Managed operations team responsible for company's manufacturing, production and logistics.
  • Handle all logistics including international/domestic travel, accommodations and ground transport.
  • Facilitated the seamless integration between logistics processes and business systems.
  • Pioneered various logistics improvements and manufacturing environment improvements.
  • Used Six-Sigma project tools to manage inventory, systems delivery, financing logistics, and integrated manufacturing entity into the BU.
  • Launched a $3 million strategic procurement & logistics initiative that achieved corporate wide operational improvements greater than 40%.
  • Managed logistics to get produce from farms to drop sites, and worked with banks to secure letters of credit
  • Identified $350K understatement of gross sales through audit of contract price input by third-party logistics provider.
  • Handle logistics, financial management including budgeting, and manage bilingual teams of up to 35 people.
  • Managed relationship of Pearson with 15 third party logistics partners (textbook depositories), around nation.
  • Arranged logistics, travel and food for quarterly and monthly meetings for 100 employees.
  • Managed travel, technology and personnel logistics between our company and our Chinese supplier.
  • Transformed the warehouse into a logistics center generating annual revenues of $60,000.
  • Developed end-to-end transportation strategy - route planning, vehicle maintenance, and logistics.
  • Vetted, designed and implemented third party logistics solution partnering with UPS FSL Logistics for remote customer pickups.
  • Handle all areas of logistics for U.S, Canada & Mexico.
  • Manage logistics, removal, storage and redeployment of telecom equipment at 35 locations, including auditing all equipment onsite.

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2 Logistics Jobs

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18. Direct Reports

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average Demand
Here's how Direct Reports is used in Director Of Business Operations jobs:
  • Supervised 7 direct reports, interviewing and hiring, performance evaluations, performance improvement and termination.
  • Managed approximately 150-200 direct reports (both management and non-management).
  • Managed a team of nine direct reports in operations and customer engagement of air/ocean and import and export of raw materials.
  • Managed, supervised and worked effectively with a full-time staff of 22 employees including up to 7 senior-level direct reports.
  • Managed up to 6 direct reports guiding their daily tasks, which ranged from sales to customer support and billing.
  • Lead, develop, coach, and mentor direct and indirect reports through regular and timely communication and personal interactions.
  • Supervised five business operations managers (direct reports) and 50 operations professionals supporting $1B in revenue.
  • Mentor and coach direct reports to be effective strategic business partners to Field Services and Franchise system.
  • Hired, trained, supported and evaluated 5 direct reports and subordinate work force of 15
  • Unified and guided a diverse team of experts, including 12 direct reports.
  • Develop direct reports through career development, effective coaching and constructive feedback.
  • Lead non-exempt and exempt direct and indirect reports and contractors.
  • Managed and mentored six direct reports, promoted one person.
  • Hired, trained, mentored and counseled direct reports.
  • Performed yearly reviews for all direct reports.
  • Managed activities of two direct reports.
  • Led a team of 40 with 5 direct reports.
  • Created accountability metrics and measurements for direct reports & key company positions Mentored team members by establishing personal development plans.
  • Lead the entire operations of 7 offices consisting of 350+ advisors, 6 direct reports and 25 office staff.
  • Direct Reports - 2 Full Time Employees & 4 Contractors.

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3 Direct Reports Jobs

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19. Annual Budget

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average Demand
Here's how Annual Budget is used in Director Of Business Operations jobs:
  • Prepared and review regional financial reports; prepared and implement seven regional annual budgets.
  • Prepare Prepaid Division annual budget and rolling forecasts for Division senior management and Corporate.
  • Budget Development- in conjunction with the administration team with the preparation of the annual budget for the Board of Education.
  • Managed an annual budget of $113M and direct reports responsible for reporting analysis, budgeting analysis and program development.
  • Spearheaded development of three-year operating plan for transmission and distribution, with annual budget of $2.3B.
  • Lead a team for developing the annual budget and provided annual revenue and profit generation forecast.
  • Supervised month-end close, and coordinated the preparation of the annual budget for revenue and expenses.
  • Prepared annual budget and monthly forecasts for three business units.
  • Managed the annual budget process for areas within academic affairs.
  • Prepare annual budget as pertaining to annual financial goals.
  • Budget - Allocate and manage $35M annual budget.
  • Directed the annual budget and monthly close processes.
  • Plan and administer ~$1.5M annual budget.
  • Complete annual budget and quarterly forecasts as required.
  • Managed annual budget that exceeded $200M.
  • Directed annual budget and monthly forecast process.
  • Developed annual budget process to not only identify budget authorization, but also support budget execution accountability and cost control.
  • Managed the month end close process and annual budget preparation for the Customer Care and Commercial Business Services groups.
  • Orchestrated annual budgeting process including development of both Revenue and Opex targets.
  • Certified Accounting Specialist in Intacct Accounting Platform Develop accurate annual budgets for clients Construct, analyze, and present clients financial statements

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20. Business Office

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Here's how Business Office is used in Director Of Business Operations jobs:
  • Major accomplishments Developed a combined Central business office (CBO) for hospital and physician group Streamlined registration process in physician group
  • Direct reports are Business Office, Finance, Medical Records, Provider Human Resources, Insurance and IT departments.
  • Hired, trained and supervise staff at two facilities on policies and procedures of the company business office.
  • Develop operational budget and Institutional Effectiveness for the San Angelo (SA) Business Office and Financial Aid.
  • Help re-write Policies and Procedures for Admissions, Business Office, Transportation and Ancillary set up and distribution.
  • Established front end and business office policies to reduce A/R by 20% in four months.
  • Adapt as needed to ensure center business office operations aren't compromised in any situation.
  • Provide assistance and supervision for Business Office Managers at each of the SNF locations.
  • Hire, supervise, and evaluate employees in the Business Office and Financial Aid.
  • Maintain responsibility for all Business Office Manager functions (see list below).
  • Reported directly to Director of business office, CEO and VP or Finance.
  • Oversee financial management of the business office including development of the budget.
  • Oversee Business Office staff including accounts payable, payroll and District Treasurer.
  • Managed business office staff, billing business services, and financial arenas
  • Supervised all administrative functions of the counseling centers' business offices.
  • Trained all new business office managers at 19 locations.
  • Provided overall Business Office direction for Harris H.E.B.
  • Consolidated 16 Regional Business Offices to 10 and improved cash performance by 28% utilizing efficiencies with larger office configurations.
  • Supervised four business office consultants, four managers, one office supervisor and 58 full time employees.
  • Process payroll, receivables and payables as well as day to day challenges of the business office.

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21. CRM

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Here's how CRM is used in Director Of Business Operations jobs:
  • Led a team to use scrum and define, design, develop, and launch a new CRM platform.
  • Program Manager for Oracle CRM, responsible for business case, business planning, budget management and reporting.
  • Directed the RFI and RFQ processes for the purchase of CRM, Provisioning, Inventory and Billing applications.
  • Persuaded / influenced President / CEO in start-up environment that CRM application was paramount to overall success.
  • Trained business development personnel on the use of the opportunity management (CRM) system.
  • Implemented a CRM solution, which allowed for a seamless integration with all remote stations.
  • Implement improvements to contact center, email, chat, CRM, and desktop applications.
  • Gathered requirements for, evaluated, implement and integrate new CRM and Finance systems.
  • Manage and implement improvements to phone, CRM, HR, and accounting systems.
  • Interacted with CRM tool to drive sales/marketing efforts to win new customers.
  • Established and enforced CRM IT policies to ensure stable operation of systems.
  • Represented Americas' Sales in the global CRM communications forum.
  • Set up and established CRM system for the sales team.
  • Organized workflow, business process management using quality management and statistical methods, CRM implementation, Software development and design specs.
  • Championed Motorola corporate initiative of its first Web self-service support strategy utilizing multi-channel CRM and call avoidance technologies.
  • Assisted in building out agency CRM (Salesforce) capability so we could decrease our marketing budget by 50%.
  • Provided thought leadership on customer data structures in global CRM data quality management forums.
  • Implement, update, maintain and support new CRM platform and database ACT!
  • MAJOR CONTRIBUTIONS - Implemented CRM Tool Salesforce.com, for tracking bookings, pipeline to migrate away from excel based schedules.
  • Led the integration of a recently acquired subsidiary's CRM, fulfillment and accounting systems to using Netsuite and Avalara.

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22. Information Technology

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Here's how Information Technology is used in Director Of Business Operations jobs:
  • Direct and execute daily administrative operations of a $20M revenue federal government information technology sales small disadvantaged business.
  • Conducted a functional assessment of TSG's Information Technology Department and advised on improving functionality and effectiveness.
  • Served on Information Technology Services Executive team developing both operational plans and longer-term strategic plans.
  • Negotiated more favorable contract terms with information technology vendors who specialize in trading software.
  • Supervised Information Technology Department including telecommunications (voice and data).
  • Support and maintenance of information technology services.
  • Implemented western-style accounting and information technology systems.
  • Supervised Information Technology to develop and direct Information Technology strategies to achieve the vision and mission of the district through technology.
  • Visioned and resourced CHI's first fully-staffed strategic and operational workforce planning function; piloted in the enterprise information technology group.
  • Coordinated all aspects of planning, budgeting, and installation for a $12.5 million diagnostic equipment and information technology project.
  • Managed financial, customer service, information technology, warehouse, facilities and fleet operations for 340,000 subscriber system.
  • Managed and supervised the corporate staff in the Accounts Receivable Department and Information Technology Department.
  • Serve as the business liaison to the Information Technology group, effectively communicating business priorities.
  • Managed, restructured and improved Information Technology (IT) within Services and Solutions Division.
  • Managed the $10 million operating and capital budget of Information Technology Services.
  • Managed & directed all Accounting, Human Resources & Information Technology functions.
  • Staffed Finance, Retirement, Charitable, Information Technology Committees.
  • Led purchasing team and information technology staff.
  • Created and implemented a multi-year transformation program for 1,500 person Information Technology department servicing 18,000 company personnel.
  • Analyzed the reimbursement of care for all regional facilities, to include information technology matters supporting healthcare services.

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23. Daily Operations

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Here's how Daily Operations is used in Director Of Business Operations jobs:
  • Developed operating procedures and corporate best practices, resulting in a clear and concise methodology for daily operations.
  • Oversee technology production systems and desktop support to maintain efficient daily operations and minimize associate down time.
  • Managed daily operations of a primary medical practice/urgent care center.
  • Supervised General Manager on daily operations.
  • Developed the day-to-day operations for the company, including the coordination with daily operations in the offices in China and India.
  • Managed daily operations and personnel of the offices of Student Accounts and Financial Aid, which served over 4,000 students.
  • Handle the setup, service and daily operations of a CPR / First Aid & Safety Training company.
  • Created standardized systems for hospital billing and daily operations for Family Health Centers(FHC).
  • Helped to develop policies and procedures for employees and daily operations of the organization.
  • Managed the daily operations of 60 staff members and over 400 volunteers.
  • Programmed Computers for daily operations of service and purchasing of retail product.
  • Managed staff, budgets and daily operations of the learning center.
  • Managed daily operations from network & media player health to programming.
  • Continued to manage daily operations of the clinics.
  • Managed daily operations of two ASC business offices.
  • Manage daily operations of Appleton Service Center.
  • Manage daily operations, marketing, web development and services for consulting company that services international clientele.

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24. Cost Savings

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Here's how Cost Savings is used in Director Of Business Operations jobs:
  • Planned/Deployed business processes which led to significant cost savings, increased productivity and waste reduction.
  • Identified significant cost savings by renegotiating the telecommunications contracts reducing costs by 32%.
  • Merged internal and customer-facing technologies for maximum efficiency and cost savings.
  • Determined cost savings for business/operating expenses.
  • Worked on special projects, including Global Real Estate utilization and workplace strategy and management of a company-wide cost savings plan.
  • Created benchmark goals on a two pronged approach of internal cost savings with materials as well as debt management.
  • Delivered operational & rework savings of $26M & medical cost savings of $75M for over 3 years.
  • Implemented the concept of a paperless office and E-conversions, resulting in total cost savings of $1.5 million.
  • Lead the implementation of approved changes and monitored cost savings, program outcomes, quality metrics and customer satisfaction
  • Led project team that re-engineered the advertising sales process and operating procedures achieving cost savings of $359k.
  • Negotiated settlements with 3rd party vendors resulted in $3.3M of cost savings over two years;.
  • Implemented Indirect Cost Savings Program which has resulted in $2.4M saving in the first year.
  • Implemented cost savings initiatives for nursing units; financial liaison for patient care services.
  • Championed over $500,000 in annual cost savings for Sales and Marketing.
  • Deliver negotiated cost savings and cost avoidance.
  • Devise mechanisms to obtain cost savings.
  • Consolidated large, multi-component company acquired systems resulting in cost savings.
  • Generated multi-million dollar annual cost savings from negotiated contracts.
  • Developed and managed hardware salvage program resulting in 500K cost savings 2009 2010.
  • Achieved cost savings for Corel, parts packaging and freight.

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25. New Product Development

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Here's how New Product Development is used in Director Of Business Operations jobs:
  • Spearheaded the Reduced Average cycle time for New Product development from 9 Months to 7 Months.
  • Led the selection committee of third party vendors including Architects, Structural and Civil Engineers for new product development.
  • Generated clear deployed priorities Led new Product Development teams of two major new Window lines.
  • Directed product innovation team & Stage Gate Procedures for Cinego DLP & iGo New Product development.

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26. Internal Controls

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Here's how Internal Controls is used in Director Of Business Operations jobs:
  • Identified a significant lack of internal controls related to medical records management.
  • Developed & maintained policies/procedures to monitor internal controls.
  • Develop and enforce internal controls that protect company assets as well as assuring revenue and accurate reporting of finances and subscribers.
  • Established solid management and internal controls yielding clean opinion on bi-annual internal audit after only 9 months.
  • Developed annual operating budget, internal controls and policies & procedures.
  • Implemented a system of policies, procedures, and internal controls.
  • Created internal controls where none were in existence.
  • Create and implement procedures and internal controls.
  • Promote operational improvements of acquired company through standardized metrics, analysis of key financial measurements and implementation of internal controls.
  • Assessed and re-designed several internal controls areas, including standardizing process documentation.
  • Ensured internal controls were in compliance with Sarbanes Oxley.

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27. ROI

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Here's how ROI is used in Director Of Business Operations jobs:
  • Manage and provide assistance in the development of the tools, information and processes used in daily business to maximize ROI.
  • Initiated and manage online Google and Facebook Pay Per Click marketing campaigns; utilizing respective analytic platforms to increase ROI.
  • Analyze sales and call activity data to meet productivity goals, ROI in both individual and group specialty programs.
  • Reduced technology initiation cycle by over 50% and improved new product development ROI metrics by 35%.
  • Designed and generated all financial reporting and analyses to drive results by optimizing ROI and KPI tracking.
  • Created, implemented, and managed customer membership campaigns and loyalty programs tracking ROI and retention.
  • Negotiated business management agreements with General Motors & the Detroit Science Center, expanding core business.
  • Facilitate and review Scrum performance weekly, Reviewed all proposals and performed ROI analysis.
  • Evaluated utilization and reimbursement prospects (ROI) on new equipment and services.
  • Prepared in-depth ROI review and recommendations for $2mm sales force expansion program.
  • Approved budgeted capital expenditures and reviewed return on investment (ROI) metrics.
  • Directed and assumed all food & beverage operations at the Detroit Science Center.
  • Developed and managed sales tools including scripts, ROI calculators and presentations.
  • Enabled critical ability to determine ROI, cost margin and contribution margin.
  • Provided detailed cost analysis and ROI on proposed start-up ventures.
  • Defined metrics for measuring success, follow- through and ROI.
  • Designed and completed ROI analyses for multiple marketing programs.
  • Performed advertising and sales analysis using analytics, developing and implementing A/B testing to drive increased conversion to maximize ROI.
  • Designed & implemented a portfolio management tool using Intuit Quickbase, including tollgate approvals and ROI performance metrics.
  • Led the commercial services capital projects, tracking and analyzing the ROIs.

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28. Real Estate

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Here's how Real Estate is used in Director Of Business Operations jobs:
  • Developed and oversaw the introduction of several specialty services targeted to real estate and financial markets.
  • Provided strategic forecasting including recommendations to acquire or dispose of real estate properties.
  • Managed the corporation's worldwide real estate portfolio, consisting of over 6 million square feet of space across 250 properties.
  • Planned and directed the purchase, sale, and development of real estate properties on behalf of businesses and investors.
  • Established profitability through the strategic acquisition and management of real estate in New Jersey, Washington, DC and Florida.
  • Evaluated, negotiated comprehensive agreements and contracted for all real estate, software licenses, capital equipment and contractor services.
  • Established and managed budgets for both Real Estate and Insurance and Securities totaling $26 million per year.
  • Negotiate all contracts from third party vendors to real estate execution from start up to retail store opening.
  • Negotiated and drafted purchase agreements, a variety of lease agreements and other documents involving real estate.
  • Lead real estate project to secure a three-acre property purchase in downtown Phoenix, AZ.
  • Counseled owners on real estate, lease analysis, operations, credit and store planning.
  • Recruited to position by industry leader in Real Estate, Insurance and Securities Licensing.
  • Review real estate business case submissions and negotiate lease terms including special tax provisions.
  • Managed real estate research, selection process and final location selection.
  • Participated in real estate meetings to confirm lease financial activities.
  • Locate and secure real estate for operations.
  • Directed the planning of 41 real estate holdings globally including lease, space planning, and IT project coordination.
  • Supported large scale restructuring opportunities, with special focus on real estate asset and workplace strategy.

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29. Contract Negotiations

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Here's how Contract Negotiations is used in Director Of Business Operations jobs:
  • Led contract negotiations, new business qualifications and product education functions.
  • Created healthy vendor relationships resulting in smooth contract negotiations.
  • Implement contract negotiations and conduct contract credentialing.
  • Direct budget savings of over $12M between 2012-2013 with contract negotiations, vendor consolidation, and surgeon preference reviews.
  • Worked closely with Society vendors on business proposals, contract negotiations, and contract development.
  • Prepared sales agreement and led contract negotiations with customer.
  • Manage vendor contract negotiations for all projects.
  • Oversee B2B pre-sales activity; including Proof of Concept Projects, sales opportunity reporting and customer contract negotiations.

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30. Due Diligence

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Here's how Due Diligence is used in Director Of Business Operations jobs:
  • Conducted policy holders due diligence to benchmark operations and financial performance to monitor and mitigate risk.
  • Performed due diligence on potential company acquisitions.
  • Fueled 18% revenue increase for first two operating years by driving acquisition of tanning salon chain through accurate due diligence.
  • Participated in M&A due diligence reviews, including lease document reviews and related financial and risk analyses.
  • Direct and lead due diligence process, while creating an integration plan to successively incorporate any new entities.
  • Helped CEO doing the due diligence of six potential acquisitions - which resulted in acquiring two firms.
  • Performed extensive KYC/AML due diligence on various end-parties & counter-parties which led to discovery of fraudulent activities.
  • Performed due diligence for financial evaluation, auditing, M&A, and sales activities.
  • Executed 25+ acquisitions, leading financial and operational due diligence, deal structure, and negotiations.
  • Participated and lead due diligence reviews, audit needs and any and all regulatory reviews.
  • Led comprehensive due diligence for investment in a US$50M Chinese mining operation.
  • Performed due diligence on potential acquisition targets as part of Mergers and Acquisitions team.
  • Right Hand to Executive Director in due diligence process for mergers and acquisitions.
  • Led acquisition activities including valuation, due diligence, and integration.
  • Lead due diligence when merger & acquisition work was being performed.
  • Performed due diligence and research on target acquisition companies.
  • Performed Due Diligence on any prospective facilities.
  • Led Human Resource due diligence during acquisition.
  • Participated in due diligence resulting in acquisition of Educational Discoveries by Provant, a publicly traded company.
  • Managed negotiation, due diligence, and integrations processes surrounding potential and completed merger.

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31. Risk Management

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Here's how Risk Management is used in Director Of Business Operations jobs:
  • Established an organizational risk management assessment process to identify areas of risk and establish metrics and measures to mitigate future risk.
  • Develop and administer operating procedures for all business operations, risk management, and budget development.
  • Developed and maintained risk management program including all insurance Workers Comp Insurance and a business continuity plan
  • Provided strategic direction and leadership to establish or enhance the execution of risk management operations.
  • Supervised the administrative and financial staffs of an investigative and risk management firm.
  • Improved overall risk management process by designing Risk Metrics and Limit management framework.
  • Participated in long-range strategic planning and oversaw risk management.
  • Risk management responsibility/oversight & liaison to legal counsel.
  • Owned risk management program and liability insurance.
  • Risk management application template (source, severity, probability and risk level).
  • Identify needs, negotiate, implement and monitor Risk Management Insurance Programs.
  • Develop Strategic Human Resources and HR Risk Management.
  • Institute HR risk management policies, e.g.
  • Led the Global Risk Management organization.
  • Supported Citi's culture of Operational Risk Management and Compliance in Latin America.

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6 Risk Management Jobs

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32. Day-To-Day Operations

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Here's how Day-To-Day Operations is used in Director Of Business Operations jobs:
  • Managed day-to-day operations of a private 24/7 non-profit organization designed to stimulate economic growth in an internationally recognized market.
  • Provided thorough supervision for day-to-day operations of facility in accordance with set policies and guidelines in multiple states.
  • Direct the day-to-day operations of an organization providing document preparation services.
  • Administered day-to-day operations of the corporation.
  • Reported directly to the Executive Director, managed the day-to-day operations of the theater and the school of performing arts.
  • Lead day-to-day operations with the President, while also aiding the managers keep structure throughout the day/week.
  • Manage day-to-day operations of our growing University of Florida location, including 20 part-time employees.
  • Managed all day-to-day operations of taxicab fleet, 18 internal employees and service center.
  • Manage day-to-day operations in the absence of the Campus President.
  • Implement internal tracking and bookkeeping systems to maintain efficient day-to-day operations,including tracking student attendance, student belt testing eligibility.
  • Supported Senior Director of Global Practices in day-to-day operations management of the consulting business group.
  • Managed all day-to-day operations of healthcare focused investment bank.
  • Lay Off) Maintained day-to-day operations, Cultivated a positive culture and team atmosphere, supported Seasons mission.
  • Managed the day-to-day operations and monthly defect releases for the bConnected Lead Management Team.

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33. Executive Management

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low Demand
Here's how Executive Management is used in Director Of Business Operations jobs:
  • Provided metrics, data and reports to executive management to increase visibility of business development activities and progress.
  • Presented to C-level executive management the status and metrics of the enterprise business continuity program and operational risks.
  • Monitor and manage the operations of business units and give timely reports and recommendations to executive management.
  • Gathered, evaluated and maintained executive management manuals, directives, organizational charts and confidential information.
  • Worked closely with Executive Management team and other senior executives on strategic business planning.
  • Provided revenue recognition policies by product and presented recommendations for executive management approval.
  • Generated detailed reports and analyses, and presented findings to executive management.
  • Prepare and provide monthly financial reports to executive management and government agencies.
  • Earned commendations from executive management for successful customer contract wins.
  • Communicated action plans and results to executive management.
  • Served on executive management team.
  • Key interim liaison between the executive management team in Madison and site management in Belgium.
  • Managed the preparation of monthly, quarterly and annual reporting to Executive Management.
  • Key member of Executive Management Team.

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34. RFP

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Here's how RFP is used in Director Of Business Operations jobs:
  • Directed lead generation, proposal writing, RFP responses, fee calculations, and client follow-up.
  • Developed and put out for bid a formal Request for Proposal (RFP).
  • Selected for City of Phoenix RFP on $50 Million dollar project design.
  • Orchestrated the RFP of a $21.5M annual construction contract for coax/ fiber expansion
  • Developed RFI and RFP materials in support of Operations and Technology outsourcing initiative.
  • Create and deliver pitch decks, while being tasked with managing RFP responses.
  • Create and deliver pitch decks, while being responsible for RFP responses.
  • Prepare cost data for RFP responses and interact with various subcontractors.
  • Provided direction and leadership for the preparation of RFP's.
  • Assisted in preparing quality sections of a proposal for the RFP that resulted in DSFG being awarded a $124M recompete.
  • Managed multi-million dollar RFP's for the selection of technologies to be implemented across the global contact centers.
  • Review Request for Proposals (RFPs) and assist in the development of bid strategy.
  • Assisted with the preparation and submittal of various RFP responses.
  • Researched and wrote RFPs and government grant applications.
  • Prepared bids, RFPs, and strategic partnership proposals
  • Managed RFPs on GSA IT and MOBIS schedule contracts.
  • Prepared RFPs and RFIs and negotiated numerous U.S. and Canadian-based operating agreements.
  • Reviewed RFIs, RFQs, and RFPs from multiple IT services providers.

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35. Sigma

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Here's how Sigma is used in Director Of Business Operations jobs:
  • Established Operations Excellence group to identify and implement continuous improvement opportunities using Six-Sigma and lean practices.
  • Sponsored collaborative Six Sigma Lean project and several in-house technology projects of varying sizes.
  • Created cross-functional team utilizing Six Sigma tools to implement productivity initiatives.
  • Developed and deployed 10 common operating metrics as well as 10 core lean six sigma tool modules across 81 facilities.
  • Mentored and led 100+ Six Sigma Black and Green belt staff across a project portfolio of 35+ initiatives.
  • Used BI tools to produce action oriented reports using Six Sigma and SPC tools to solve business problems.
  • Staff leadership of 8 with matrix management of 30+ 6 Sigma trained staff on various projects.
  • Launched/led Lean/6 Sigma/5S program for all lab areas; Earned Center of Excellence rating for lab.
  • Led Digital Six Sigma bid and quote optimization team tool resulting in 9% margin improvement.
  • Reduced operating expenses and improved cash flow through the application of Lean Six Sigma principles.
  • Led ISO and Six Sigma initiatives achieving successful ISO audit and exceeding savings targets.
  • Identify and Lead Six Sigma improvement initiatives with remote operations in 10 different countries.
  • Focus: Implementation of Lean Six Sigma in $8.2 billion Ovations Business.
  • Trained, coached and mentored over 20 Six-Sigma Yellow-Belt candidates throughout CLAR.
  • Lead multiple Six Sigma projects to optimize processes.
  • Lean Six Sigma Green Belt certified.
  • Led and mentored staff of 3 business analysts and 4 project managers in the execution of Transactional Six Sigma initiatives.
  • Optimized a fragmented Legal Contracts process at Amylin from 36 days to 3 days using Six Sigma tools.
  • Act as Sigmatech face to the government client.
  • Led eleven Kaizen events in two years Trained two Green belts, and implemented three Six Sigma project.

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36. General Ledger Accounts

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37. Contract Management

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low Demand
Here's how Contract Management is used in Director Of Business Operations jobs:
  • Streamlined contract management operations, leading to clearer accountability, faster identification of risks to company, and improved contract implementation.
  • Led all contract management, negotiation and performance evaluations.
  • Performed customer contract management and negotiations.
  • Led the Commercial Management team functions that included new business case creation and analysis, deal pricing, and contract management.
  • Coordinated all aspects of operations, finance, and contract management to generate a 60% increase in new business annually.
  • Manage the SVP/CMO group budget of over $10M, including vendor and contract management.
  • Key advisor for accounting/finance, logistics, purchasing, contract management, tax and regulatory.

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38. Staff Members

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Here's how Staff Members is used in Director Of Business Operations jobs:
  • Supervised 11 staff members (accounting, operations and secretarial), which included hiring, training and annual evaluation.
  • Cultivate positive interactions with each sport's staff members by identifying budget challenges and funding needs for each sport.
  • Coach and mentor staff members by offering constructive feedback and take interest in their long-term career growth.
  • Manage and directed 13 administrative, technical and supervisory staff members while running the support operations.
  • Established and led a team of 6 professional staff members to run the Business Operations function.
  • Spearheaded 15 staff members in running the Retail Bookstore, Finance Department and Facilities Department.
  • Directed a staff of 90 professional staff members along with five supervisors for five departments.
  • Managed up to 35 staff members depending upon the size/scope of project.
  • Trained new staff members and handle brokers and agents.
  • Helped to define roles and responsibilities of staff members.
  • Hold weekly meetings and reviews for all staff members.
  • Provided mentoring and guidance to staff members.
  • Provide staff training for all staff members.
  • Oversee thehiring, training, and development of 10 cross-functional staff members.

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39. Financial Performance

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Here's how Financial Performance is used in Director Of Business Operations jobs:
  • Managed and developed a professional team of 11 in coordinating all operational and financial performance aspects of a large regional organization.
  • Developed senior leadership business/financial performance updates and strategic presentations, gained executive support for initiative and secured capital/funding approvals.
  • Performed financial data modeling / analysis to monitor financial performance and trends and to develop and provide strategic recommendations.
  • Recruited to support management with cost effective recommendations to strengthen $225 Million operations and improve financial performance.
  • Implemented operational procedures to support client satisfaction, employee retention and corporate financial performance.
  • Developed reporting methods to ensure contract financial performance proceeded at or below budget.
  • Provided concise view of financial performance through thorough re-design of monthly business program reviews
  • Provided key input to strategic planning initiatives through financial performance analyses.
  • Developed and manage internal and external financial performance reporting standards.
  • Develop and maintained budgets and financial performance.
  • Deployed Web 2.0 Business Intelligence website, using Agile methods, including new executive scorecard, program and financial performance.
  • Prepare short and long-term financial forecasts of financial performance for use with internal management and external parties.
  • Directed, monitored, reported financial performance results to meet Division goals for $130M business unit.
  • Develop detailed short and long term goals for improvement in enterprise asset management and financial performance.
  • Increased profits by more than 600% in 2010 because of aforementioned financial performance reporting capabilities.
  • Number one market in financial performance four out of five years.
  • Improved organizational financial performance by 60% in 3 months.

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40. Medicare

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low Demand
Here's how Medicare is used in Director Of Business Operations jobs:
  • Participated in Medicare certification of clinics and assisted in cost reporting.
  • Understand the Skilled Nursing regulatory requirements under Medicare for appropriate placement.
  • Maintain a working knowledge of Federal and State regulations and reimbursement (Managed Care, Medicare, and Medicaid).
  • Instituted process for all medical claims processing to include compliance with Medicare and Medicaid regulations.
  • Position required interfacing with all payers, including Medi-Cal, Medicare and all commercial insurances.
  • Set up a 125 plan to defer FICA and Medicare for employee health insurance deductions.
  • Work with State, Federal and Local Government organizations pertaining to Medicare and Medicaid.
  • Negotiate insurance contracts with Medicare, Medicaid, and third-party payers for medical and dental services for over 40 providers.
  • Administered nine multi-year contracts providing claims processing and call center services for Medicaid, Medicare and commercial health plans.
  • Maintained DSO of 25.The budgeted Medicare Patients were 12 but maintained 20-25 Medicare patients with overall 98% Occupancy.

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41. ERP

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Here's how ERP is used in Director Of Business Operations jobs:
  • Designed and deployed solutions to scale the business development organization within vertical markets and channels of enterprise level clients.
  • Leveraged combined online and store channels to deliver on business strategies and new enterprise capabilities.
  • Manage large-scale enterprise production projects, and performance tuning and monitoring of applications/systems.
  • Implemented KANBAN inventory control methodology on hydraulic components; reduced overproduction of components.
  • Maintained all activity within these organizations in the Visual Manufacturing ERP system.
  • Interpret financial reports and recommend appropriate corrective actions.
  • Possess excellent interpersonal and coaching skills.
  • Directed Project Managers, Sales Engineers and team of service delivery focused on bringing new customers onto Cable One Enterprise services.
  • Enabled an online video platform (OVP) for an exclusive fitness enterprise that is now their primary revenue source.
  • Identified best-in-class ERP and Cloud applications, process solutions and continuously improved business capabilities for Oracle's Services business.
  • Established an Enterprise PMO for IT Programs, Strategic Projects, Lean Enterprise & Acquisition Integration Management.
  • Activated and utilized the Cycle Count, Inventory Control and reporting capabilities of our ERP system.
  • Increased revenue and cash flow by managing resource portfolio for enterprise tracking and billing on projects.
  • Delivered projects on-time in conjunction with major Oracle ERP release and on-budget.
  • Transitioned subsidiary company database into company's ERP system - Profit Key.
  • Interpreted and communicated new or revised policies to staff.
  • Implement the company's first enterprise data warehouse.
  • Assist in identifying manpower shortages/excesses and balance the needs across the enterprise and centralize/decentralize process executors to realize efficiencies.
  • Excel spreadsheets for accounts payable and receivable --Microsoft Word, PowerPoint for deck writing
  • Developed and implemented eBooks, book royalty reporting and subscriptions club models in Netsuite (ERP/CRM).

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42. Strategic Initiatives

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low Demand
Here's how Strategic Initiatives is used in Director Of Business Operations jobs:
  • Led development of strategic initiatives to build an operational framework and oversight controls for Merchant Banking.
  • Shaped investment decisions and collaboratively drove strategic initiatives to increase revenue and reduce cost.
  • Led strategic and tactical business unit operational systems and direct management of strategic initiatives set forth by the CTO leadership team.
  • Created new product development and prioritization process for revenue products, site products, usability A/B testing, and strategic initiatives.
  • Analyzed, identified, implemented, and maintained key strategic initiatives to enhance drive for growth and expansion.
  • Innovated and implemented software tools in support of strategic initiatives to drive growth and automate processes.
  • Spearheaded a number of strategic initiatives, including: * State Pandemic Grant.
  • Serve as an Executive team member on diversity and inclusion strategic initiatives.
  • Provide business analytic strength to drive strategic initiatives-critical to ongoing growth and development of global kgbdeals business units.
  • Implemented strategic initiatives to improve product performance and sales performance, including an integrated e-sales tool (Ika Systems).
  • Lead strategic initiatives such as Analytics and Mobile.
  • Led strategic initiatives (e.g.

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43. Inventory Management

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low Demand
Here's how Inventory Management is used in Director Of Business Operations jobs:
  • Enhanced organizational approaches to inventory management, process documentation and procedural controls.
  • Prepared and monitored budgets and inventory management.
  • Developed and monitored associate timesheets, project cost tracking, desktop inventory management and other business operations activities.
  • Increased workflow 22% by implementing new software solutions and developing streamlined processes for quoting, scheduling, and inventory management.

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44. Market Share

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low Demand
Here's how Market Share is used in Director Of Business Operations jobs:
  • Identify and seize growth opportunities by increasing market share in strategically chosen divisions, industries, market segments, and niches.
  • Assess potential business opportunities, leading to expansion of the market share by 25% in the last three years.
  • Created local marketing campaigns and hosted client engagement events that increased market share by 25% year over year.
  • Created and implemented plan to address decreasing market share through retaining existing customers and attracting new business.
  • Create and implement new processes for these companies to grow their market share and profit margins.
  • Generated business, cultivated market share by focusing on promotions, sales, product quality.
  • Managed the modification of Regional Marketing and Sales Operations Support to improve market share.
  • Utilized market research, strategic marketing and price integrity to increase market share.
  • Develop business strategies for growth and market share.
  • Achieved > 60% GM and Market share growth 55% to 65% percent.
  • Entered 8 new commercial systems in one year then adding an additional 11 the following year, increasing market share.
  • Strategized with business development to secure additional market share, and develop product roadmaps and opportunity charts.

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1 Market Share Jobs

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45. Performance Management

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low Demand
Here's how Performance Management is used in Director Of Business Operations jobs:
  • Developed optimal performance measurements and performance management KPI's required to ensure business unit organization success.
  • Utilized consistent, detailed bottoms up approach and ensured integration into specific individual performance management goals.
  • Instilled greater rigor into performance management of the operating businesses, including revenue reporting and MIS process upgrades.
  • Implemented Performance Management Program and Change Management Training for SSG.
  • Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations.
  • Create strategies for performance management Hire key leadership positions within the office to grow office financials.

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2 Performance Management Jobs

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46. PMO

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low Demand
Here's how PMO is used in Director Of Business Operations jobs:
  • Restructured Operations Department to incorporate a PMO.
  • Established a PMO to optimize the various Investment Management department projects and align those projects with the department's strategic goals.
  • Managed IT infrastructure department's budget, Program Management Office (PMO), business relationship managers, and communications.
  • Result was an integrated Business Process Improvement plan standing up PMO with right infrastructure to support strategy.
  • Create and direct all PMO methodology and processes/services to support internal and external client requests.
  • Finance, PMO and Corporate Operations: Global lead for finance, HR and PMO.
  • Managed a PMO style team to implement any changes across the global contact centers.
  • Oversee the technology management & global PMO execution.
  • Served as IT PMO director for lab operations.

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47. Vendor Management

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low Demand
Here's how Vendor Management is used in Director Of Business Operations jobs:
  • Implemented lean manufacturing programs addressing internal fabrication process improvements and vendor management inventory.
  • Accomplished through Program Managers/Staff working on-site, with and without the utilization of a Vendor Management System (VMS).
  • Project Lead for manufacturing vendor transition from ModusLink to Hewlett Packard, day to day vendor management for EMEA region.
  • Launched and led Vendor Management Program within Business customer operations which resulted in cost benefit of $7-10M annually.
  • Oversee all procurement, purchasing, bidding for major projects and vendor management for the agency.
  • Prepare Operational reports and dashboards improving Merchandising, Customer Analytics and Vendor Management.
  • Provide strategic direction over financial operations, marketing, vendor management, client and customer relations, and IT project leadership.
  • Lead weekly business meetings with ownership reviewing financials, marketing, personnel planning and account / vendor management.

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48. Inventory Control

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low Demand
Here's how Inventory Control is used in Director Of Business Operations jobs:
  • Negotiated contract and implementation with an asset management software company to develop robust reporting on inventory control and flow.
  • Managed inventory control and facility maintenance.
  • Manage merchandise inventory control efforts.
  • Rolled out quarterly bonus program to reward leaders across key areas, including sales growth, inventory control and store profitability.
  • Promoted EDI program that assisted retailers with inventory control, tracking pattern sales and automatic replenishment.
  • Overhauled stores with new management, operational procedures, product selection, vendors and inventory controls.
  • Managed materials planning, purchasing, materials services, shipping, receiving and inventory control.
  • Partnered with Inventory Control department to develop process to maintain 0.1% inventory loss rate.
  • Directed four full-time associates in maintenance, installation, and inventory control.
  • Maintain inventory controls, A/P, A/R, and supervise payroll.
  • Developed inventory control system resulting in waste/theft reduction of 20%.
  • Coordinate repairs/maintenance, ordering, inventory control and petty cash.
  • Addressed glaring spending issues and reduced overall costs by 18% via new data tracking analytics and inventory control measures.
  • Prepared monthly reports for inventory control and usage of supplies for management staff including the superintendant.

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49. R

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low Demand
Here's how R is used in Director Of Business Operations jobs:
  • Handle financial and operational integration efforts concerning acquisitions of new partners and firms.
  • Direct and oversee analyses of client penetration and cross-selling opportunities.
  • Advise partners and management in maximizing profitability of representations.
  • Collaborate with all administrative departments to optimize operational performance.
  • Maintain open communication between parish staff and parishioners.
  • Prepare internal communications for leadership concerning operational initiatives.
  • Designed & opened a state-of-the-art retail operation.
  • Provided a high quality experience of sight, sound, and service to nearly 1 million patrons a year.
  • Build business cases for potential lateral acquisitions (clients, rates, portability of business).
  • Sourced, interviewed, hired, and trained newly hired employees for all company positions.
  • Company Liaison with NYC Joint Task Force on Anti-Terrorism - Downtown Manhattan Business Team.
  • Make sure that day to day activities are performed well and professionally.
  • Make sure that maintenance of all campus structures are up to date.
  • Account Support Representative Maintained primary client support functions for over 100 clients.
  • Advise leadership on performance status of new laterals in achieving certain milestones.
  • Use financial models to develop pricing strategies and fee deals.
  • Guide annual rate adjustment and client fee arrangement process.
  • Direct analyses to build business cases supporting special projects.
  • Lead meetings and calls focused on performance.
  • Monitor fee deals for profitability.

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50. Facilities Management

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low Demand
Here's how Facilities Management is used in Director Of Business Operations jobs:
  • Performed facilities management and vendor relations.
  • Developed operating procedures for Lab Management, Front Office, I.T., Office Services, and Facilities management.
  • Reduced turnover by 35% and increased attendance by more than 15% on a facilities management contract.
  • Negotiated prices, terms, and conditions with vendors.Facilities Interfaced with Facilities Management for renovations related projects.

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Director Of Business Operations Jobs

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20 Most Common Skills For A Director Of Business Operations

Financial Management

17.2%

Business Development

15.4%

Business Operations

10.3%

Ensure Compliance

8.1%

Customer Service

5.9%

Financial Statements

4.7%

Human Resources

4.0%

Oversight

3.9%

Business Units

3.7%

Revenue Growth

3.4%

Business Requirements

3.4%

A/P

3.1%

Process Improvement

2.9%

Project Management

2.6%

Strategic Plan

2.1%

Key Performance Indicators

2.1%

Logistics

1.9%

Direct Reports

1.8%

Annual Budget

1.8%

Business Office

1.6%
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Typical Skill-Sets Required For A Director Of Business Operations

Rank Skill
1 Financial Management 13.4%
2 Business Development 12.0%
3 Business Operations 8.1%
4 Ensure Compliance 6.3%
5 Customer Service 4.6%
6 Financial Statements 3.7%
7 Human Resources 3.1%
8 Oversight 3.0%
9 Business Units 2.9%
10 Revenue Growth 2.7%
11 Business Requirements 2.7%
12 A/P 2.4%
13 Process Improvement 2.3%
14 Project Management 2.0%
15 Strategic Plan 1.7%
16 Key Performance Indicators 1.6%
17 Logistics 1.5%
18 Direct Reports 1.4%
19 Annual Budget 1.4%
20 Business Office 1.3%
21 CRM 1.2%
22 Information Technology 1.2%
23 Daily Operations 1.0%
24 Cost Savings 1.0%
25 New Product Development 0.9%
26 Internal Controls 0.9%
27 ROI 0.8%
28 Real Estate 0.8%
29 Contract Negotiations 0.8%
30 Due Diligence 0.8%
31 Risk Management 0.8%
32 Day-To-Day Operations 0.7%
33 Executive Management 0.7%
34 RFP 0.7%
35 Sigma 0.7%
36 General Ledger Accounts 0.7%
37 Contract Management 0.7%
38 Staff Members 0.7%
39 Financial Performance 0.6%
40 Medicare 0.6%
41 ERP 0.6%
42 Strategic Initiatives 0.6%
43 Inventory Management 0.6%
44 Market Share 0.6%
45 Performance Management 0.6%
46 PMO 0.6%
47 Vendor Management 0.5%
48 Inventory Control 0.5%
49 R 0.5%
50 Facilities Management 0.5%
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39,891 Director Of Business Operations Jobs

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