The position of a director of business operations involves the direction and coordination of an organization. It is the main responsibility of the directors of operations to oversee the profitability and overall growth of their organization. Their job includes staff management, department supervision, goods production, and expense control. They handle the company's resources, create and implement an operational plan, and make sure that the procedures are executed properly. The skills necessary for this position include leadership skills, management skills, customer service, and communication skills.

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Director Of Business Operations Responsibilities

Here are examples of responsibilities from real director of business operations resumes representing typical tasks they are likely to perform in their roles.

  • Manage and provide assistance in the development of the tools, information and processes used in daily business to maximize ROI.
  • Manage operations team responsible for company's manufacturing, production and logistics.
  • Provide operational oversight for manage contract services delivery and practice management supervision and expansion.
  • Finance and billing accountability across Medicaid, manage care commercial insurance, insurance verification, contract management, and benefits administration.
  • Project manager of website creation and SEO development.
  • Work closely with QA to ensure designate algorithms, code changes, and/or new functionality is tested thoroughly.
  • Integrate staff into civilian workforce for maximum exposure to entire wholesale logistics processes.
  • Provide oversight and direction in the achievement of AAAHC accreditation for multiple ambulatory surgery centers.
  • Administer administrative and financial affairs to include personnel, procurement, payroll and budgetary information.
  • Initiate new billing, payroll and contractor certification processes in order to maximize efficiency and enhance profitability.
  • Orchestrate improvement within customer account portfolio resulting in increase customer retention and reliable and predictable EBITDA contribution.
  • Process A/R and A/P, reconcile bank accounts and general ledger.
  • Complete daily deposits, A/R, A/P, general ledger entries using QuickBooks.
  • Obtain ISO 9000 and ISO 14000 certifications to ensure robust processes are driving execution.
  • Improve controls and mitigate significant SOX deficiencies.

Director Of Business Operations Job Description

When it comes to understanding what a director of business operations does, you may be wondering, "should I become a director of business operations?" The data included in this section may help you decide. Compared to other jobs, directors of business operations have a growth rate described as "as fast as average" at 6% between the years 2018 - 2028, according to the Bureau of Labor Statistics. In fact, the number of director of business operations opportunities that are predicted to open up by 2028 is 150,600.

Directors of business operations average about $53.82 an hour, which makes the director of business operations annual salary $111,945. Additionally, directors of business operations are known to earn anywhere from $68,000 to $182,000 a year. This means that the top-earning directors of business operations make $113,000 more than the lowest earning ones.

Once you've become a director of business operations, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include an associate director, division director, managing director, and district director.

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5 Director Of Business Operations Resume Examples

Director Of Business Operations Skills and Personality Traits

We calculated that 14% of Directors Of Business Operations are proficient in Business Operations, Project Management, and Customer Service. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.

We break down the percentage of Directors Of Business Operations that have these skills listed on their resume here:

  • Business Operations, 14%

    Hired to establish a new business operations group to drive alignment in strategy execution and operational excellence across five business divisions.

  • Project Management, 7%

    Performed project management activities for large corporate initiatives, including company-wide reorganization project and implementation of several enterprise software applications.

  • Customer Service, 5%

    Hold accountability for all functional areas, including customer service, logistical planning, service management and regulatory compliance.

  • Patients, 5%

    Ensured the provision of outstanding, individualized respiratory care to respiratory-complex patients around the clock.

  • KPIs, 4%

    Created and implemented business scorecards with KPIs to enhance transparency and drive accountability.

  • Oversight, 4%

    Led development of strategic initiatives to build an operational framework and oversight controls for Merchant Banking.

"business operations," "project management," and "customer service" aren't the only skills we found directors of business operations list on their resumes. In fact, there's a whole list of director of business operations responsibilities that we found, including:

  • Communication skills can be considered to be the most important personality trait for a director of business operations to have. According to a director of business operations resume, "top executives must be able to communicate clearly and persuasively" directors of business operations are able to use communication skills in the following example we gathered from a resume: "managed client business planning process, drove weekly worldwide operations meetings and maintained oversight of the sales communications website. "
  • Another commonly found skill for being able to perform director of business operations duties is the following: leadership skills. According to a director of business operations resume, "top executives must be able to lead an organization successfully by coordinating policies, people, and resources." Check out this example of how directors of business operations use leadership skills: "developed set of financial reports and presented monthly results, analysis and recommendations to senior leadership. "
  • Another skill that is quite popular among directors of business operations is management skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a director of business operations resume: "top executives must shape and direct the operations of an organization" This example from a resume shows how this skill is used: "implemented sap erp including training, change management, uperform(tm) administration, and security. "
  • A thorough review of lots of resumes revealed to us that "problem-solving skills" is important to completing director of business operations responsibilities. This resume example shows just one way directors of business operations use this skill: "top executives need to identify and resolve issues within an organization" Here's an example of how this skill is used from a resume that represents typical director of business operations tasks: "focused on aspects of the customer providing daily customer support, service and prompt resolution to issues. "
  • As part of the director of business operations description, you might find that one of the skills that might be helpful to the job is "time-management skills." A director of business operations resume included this snippet: "top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals." This skill could be useful in this scenario: "managed p&l; for business operations ensuring deliverables were in scope, on time, and within budget. "
  • See the full list of director of business operations skills.

    Before becoming a director of business operations, 70.0% earned their bachelor's degree. When it comes down to graduating with a master's degree, 20.2% directors of business operations went for the extra education. If you're wanting to pursue this career, it may be impossible to be successful with a high school degree. In fact, most directors of business operations have a college degree. But about one out of every nine directors of business operations didn't attend college at all.

    Those directors of business operations who do attend college, typically earn either business degrees or accounting degrees. Less commonly earned degrees for directors of business operations include finance degrees or management degrees.

    When you're ready to become a director of business operations, you might wonder which companies hire directors of business operations. According to our research through director of business operations resumes, directors of business operations are mostly hired by Takeda Pharmaceuticals U.S.A., Inc., Bank of America, and Facebook. Now is a good time to apply as Takeda Pharmaceuticals U.S.A., Inc. has 83 directors of business operations job openings, and there are 12 at Bank of America and 9 at Facebook.

    Since salary is important to some directors of business operations, it's good to note that they are figured to earn the highest salaries at Google, Yelp, and Waymo. If you were to take a closer look at Google, you'd find that the average director of business operations salary is $191,175. Then at Yelp, directors of business operations receive an average salary of $188,166, while the salary at Waymo is $184,005.

    View more details on director of business operations salaries across the United States.

    We also looked into companies who hire directors of business operations from the top 100 educational institutions in the U.S. The top three companies that hire the most from these institutions include Bank of America, Cisco, and United States Army Corps of Engineers.

    In general, directors of business operations fulfill roles in the pharmaceutical and technology industries. While employment numbers are high in those industries, the director of business operations annual salary is the highest in the manufacturing industry with $127,932 as the average salary. Meanwhile, the technology and professional industries pay $121,737 and $108,307 respectively. This means that directors of business operations who are employed in the manufacturing industry make 8.7% more than directors of business operations who work in the telecommunication Industry.

    The three companies that hire the most prestigious director of business operationss are:

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    What Associate Directors Do

    An associate director oversees the daily activities and business operations within a particular area. They are primarily responsible for devising strategies that aim for growth in profit and customer satisfaction, implementing policies and standards, evaluate the workforce, providing support to various departments, and setting goals in terms of budget and sales. Furthermore, they must regularly report progress to the director and coordinate with managers and supervisors in the joint effort to reach the vision and mission of the company.

    In this section, we take a look at the annual salaries of other professions. Take associate director for example. On average, the associate directors annual salary is $2,278 higher than what directors of business operations make on average every year.

    While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both directors of business operations and associate directors positions are skilled in project management, customer service, and patients.

    There are some key differences in responsibilities as well. For example, a director of business operations responsibilities require skills like "business operations," "financial management," "business strategy," and "operational efficiency." Meanwhile a typical associate director has skills in areas such as "healthcare," "portfolio," "excellent organizational," and "strong project management." This difference in skills reveals how truly different these two careers really are.

    Associate directors really shine in the pharmaceutical industry with an average salary of $143,618. Whereas directors of business operations tend to make the most money in the manufacturing industry with an average salary of $127,932.

    The education levels that associate directors earn is a bit different than that of directors of business operations. In particular, associate directors are 2.0% more likely to graduate with a Master's Degree than a director of business operations. Additionally, they're 3.4% more likely to earn a Doctoral Degree.

    What Are The Duties Of a Division Director?

    A division director is a professional who is responsible for managing team members and business operations that are assigned in his/her or her division to achieve the goals of a company. Division directors are required to evaluate division performance and ensure that the team's work complies with the company policies and procedures. They must lead new business development efforts with customers or brokers and should work closely with legal to ensure the protection of the company's interest. Division directors also assist in employee recruitment and provide training to the team if there are skill gaps.

    Now we're going to look at the division director profession. On average, division directors earn a $8,812 higher salary than directors of business operations a year.

    A similarity between the two careers of directors of business operations and division directors are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "project management," "customer service," and "patients. "

    In addition to the difference in salary, there are some other key differences that are worth noting. For example, director of business operations responsibilities are more likely to require skills like "business operations," "kpis," "excellent interpersonal," and "business strategy." Meanwhile, a division director might be skilled in areas such as "client relationships," "healthcare," "social work," and "robert." These differences highlight just how different the day-to-day in each role looks.

    Division directors may earn a higher salary than directors of business operations, but division directors earn the most pay in the finance industry with an average salary of $161,467. On the other side of things, directors of business operations receive higher paychecks in the manufacturing industry where they earn an average of $127,932.

    On the topic of education, division directors earn similar levels of education than directors of business operations. In general, they're 0.1% less likely to graduate with a Master's Degree and 3.4% more likely to earn a Doctoral Degree.

    How a Managing Director Compares

    A Managing Director oversees workflow and progress, making sure that all operations align within the company or organization's mission or set of goals. They are responsible for crafting strategies, devising effective business plans, and executing guidelines that would nurture a company's growth, and as well as to be the driving force that would direct employees to the company's objectives. Furthermore, a Managing Director must coordinate with those in a higher position, such as the members of the board.

    Let's now take a look at the managing director profession. On average, these workers make higher salaries than directors of business operations with a $17,745 difference per year.

    By looking over several directors of business operations and managing directors resumes, we found that both roles utilize similar skills, such as "business operations," "project management," and "customer service." But beyond that the careers look very different.

    Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from director of business operations resumes include skills like "patients," "kpis," "continuous improvement," and "operational efficiency," whereas a managing director might be skilled in "healthcare," "portfolio," "financial services," and "client relationships. "

    Additionally, managing directors earn a higher salary in the finance industry compared to other industries. In this industry, they receive an average salary of $177,065. Additionally, directors of business operations earn an average salary of $127,932 in the manufacturing industry.

    When it comes to education, managing directors tend to earn similar education levels than directors of business operations. In fact, they're 1.0% more likely to earn a Master's Degree, and 1.6% more likely to graduate with a Doctoral Degree.

    Description Of a District Director

    A district director is an executive professional who is responsible for managing staff members of an organization in a particular district. This director is required to conduct store visits to ensure that store employees are following store procedures and maintain inventory levels. The manager must manage all the general ledger revenue and expense activity while maintaining oversight for all operations, policies, and procedures. This manager should also plan and develop workshops, comprehensive training, and professional development for all staff members.

    Now, we'll look at district directors, who generally average a lower pay when compared to directors of business operations annual salary. In fact, the difference is about $11,250 per year.

    While both directors of business operations and district directors complete day-to-day tasks using similar skills like oversight, business development, and direct reports, the two careers also vary in other skills.

    While some skills are shared by these professions, there are some differences to note. "business operations," "project management," "customer service," and "patients" are skills that have shown up on directors of business operations resumes. Additionally, district director uses skills like professional development, lead generation, strategic plan, and store locations on their resumes.

    The average resume of district directors showed that they earn lower levels of education to directors of business operations. So much so that the likelihood of them earning a Master's Degree is 7.0% less. Additionally, they're more likely to earn a Doctoral Degree by 0.7%.