Director of call center operations demographics and statistics in the US
Director of call center operations demographics research summary. Zippia estimates director of call center operations demographics and statistics in the United States by using a database of 30 million profiles. Our director of call center operations estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about directors of call center operations after extensive research and analysis:
- There are over 10,974 directors of call center operations currently employed in the United States.
- 32.8% of all directors of call center operations are women, while 67.2% are men.
- The average director of call center operations age is 44 years old.
- The most common ethnicity of directors of call center operations is White (67.9%), followed by Hispanic or Latino (14.9%), Asian (6.3%) and Black or African American (6.1%).
- In 2022, women earned 91% of what men earned.
- 10% of all directors of call center operations are LGBT.
- Directors of call center operations are 60% more likely to work at private companies in comparison to public companies.
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Director of call center operations demographics by:
Director of call center operations gender statistics
32.8% of directors of call center operations are women and 67.2% of directors of call center operations are men.
- Male, 67.2%
- Female, 32.8%
Director of call center operations gender ratio
| Gender | Percentages |
|---|---|
| Male | 67.2% |
| Female | 32.8% |
Director of call center operations gender pay gap
Women earn 91¢ for every $1 earned by men
Male income
$132,397
Female income
$119,980
Director of call center operations gender ratio over time
This data breaks down the percentage of men and women in director of call center operations positions over time. Currently, 32.8% of directors of call center operations are female.
Director of call center operations gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 72.42% | 27.58% |
| 2011 | 71.83% | 28.17% |
| 2012 | 71.11% | 28.89% |
| 2013 | 71.58% | 28.42% |
| 2014 | 73.17% | 26.83% |
| 2015 | 72.05% | 27.95% |
| 2016 | 72.84% | 27.16% |
| 2017 | 70.52% | 29.48% |
| 2018 | 70.45% | 29.55% |
| 2019 | 68.66% | 31.34% |
| 2020 | 68.77% | 31.23% |
| 2021 | 67.19% | 32.81% |
Director of call center operations related jobs gender ratio
We compared directors of call center operations with similar job titles to see how gender ratios vary. As you can see, district commercial superintendent and street superintendent have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Administrative Assistant To General Manager | 9% | 91% |
| Manager Stylist | 9% | 91% |
| Salon Manager | 12% | 88% |
| Director Of Call Center Operations | 67% | 33% |
| General Superintendent | 97% | 3% |
| Street Superintendent | 97% | 3% |
| District Commercial Superintendent | 98% | 2% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Director of call center operations demographics by race
The most common ethnicity among directors of call center operations is White, which makes up 67.9% of all directors of call center operations. Comparatively, 14.9% of directors of call center operations are Hispanic or Latino and 6.3% of directors of call center operations are Asian.
- White, 67.9%
- Hispanic or Latino, 14.9%
- Asian, 6.3%
- Black or African American, 6.1%
- Unknown, 4.3%
- American Indian and Alaska Native, 0.5%
Director of call center operations race
| Director of call center operations race | Percentages |
|---|---|
| White | 67.9% |
| Hispanic or Latino | 14.9% |
| Asian | 6.3% |
| Black or African American | 6.1% |
| Unknown | 4.3% |
| American Indian and Alaska Native | 0.5% |
Director of call center operations race and ethnicity over time
See how director of call center operations racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Director of call center operations race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 75.55% | 6.21% | 5.19% | 10.77% |
| 2011 | 75.39% | 6.37% | 5.21% | 10.49% |
| 2012 | 75.04% | 5.94% | 5.35% | 11.56% |
| 2013 | 75.55% | 5.76% | 5.39% | 10.93% |
| 2014 | 74.44% | 5.73% | 5.29% | 12.28% |
| 2015 | 74.45% | 5.80% | 5.23% | 12.20% |
| 2016 | 72.12% | 6.31% | 5.67% | 13.42% |
| 2017 | 73.48% | 5.79% | 5.41% | 12.91% |
| 2018 | 73.04% | 5.56% | 5.99% | 12.78% |
| 2019 | 71.66% | 5.84% | 6.03% | 13.85% |
| 2020 | 69.90% | 5.87% | 5.67% | 13.75% |
| 2021 | 67.85% | 6.11% | 6.30% | 14.94% |
Director of call center operations wage gap by race
According to our data, asian directors of call center operations have the highest average salary compared to other ethnicities. Black or african american directors of call center operations have the lowest average salary at $127,096.
| Ethnicity | Salary |
|---|---|
| Unknown | $130,592 |
| White | $135,160 |
| Black or African American | $127,096 |
| Asian | $137,147 |
| Hispanic or Latino | $132,224 |
Average director of call center operations age
See how the average age of directors of call center operations varies based on ethnicity and gender.
Male
Female
Director of call center operations age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 42 | 45 |
| Unknown | 42 | 41 |
| Asian | 43 | 41 |
| Hispanic or Latino | 42 | 40 |
| White | 45 | 44 |
| American Indian and Alaska Native | 43 | 44 |
Director of call center operations age breakdown
The average age of directors of call center operations is 40+ years years old, representing 64% of the director of call center operations population.
Director of call center operations age breakdown
| Director Of Call Center Operations Years | Percentages |
|---|---|
| 40+ years | 64% |
| 30-40 years | 30% |
| 20-30 years | 6% |
Director of call center operations educational attainment
The most common degree for directors of call center operations is bachelor's degree, with 70% of directors of call center operations earning that degree. The second and third most common degree levels are master's degree degree at 15% and master's degree degree at 10%.
- Bachelor's, 70%
- Master's, 15%
- Associate, 10%
- High School Diploma, 2%
- Other Degrees, 3%
Directors of call center operations by degree level
| Director of call center operations degree | Percentages |
|---|---|
| Bachelor's | 70% |
| Master's | 15% |
| Associate | 10% |
| High School Diploma | 2% |
| Other Degrees | 3% |
Director of call center operations jobs you might like
Director of call center operations wage gap by degree level
According to the data, directors of call center operations with a Master's degree earn more than those without, at $162,814 annually. With a Doctorate degree, directors of call center operations earn a median annual income of $157,158 compared to $141,487 for directors of call center operations with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $162,814 |
| High School Diploma or Less | $116,814 |
| Bachelor's Degree | $141,487 |
| Doctorate Degree | $157,158 |
| Some College/ Associate Degree | $120,200 |
Director of call center operations employment statistics
Most directors of call center operations work for a private in the finance industry.
Company size where directors of call center operations work
Below, you can see the size of companies where directors of call center operations work.
Director of call center operations jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 5% |
| 50 - 100 employees | 13% |
| 100 - 500 employees | 21% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 25% |
Director of call center operations jobs by company type
Employees with the director of call center operations job title have their preferences when it comes to working for a company. For instance, most directors of call center operations prefer to work at private companies over public companies.
Director of call center operations jobs by sector
| Company type | Percentages |
|---|---|
| Education | 6% |
| Public | 32% |
| Private | 60% |
| Government | 3% |
Director of call center operations jobs by industry
The most common industries for directors of call center operations are finance, professional and technology.
Director of call center operations industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 12% |
| Finance | 10% |
| Health Care | 9% |
| Professional | 9% |
| Technology | 9% |
| Telecommunication | 6% |
| Insurance | 6% |
| Media | 5% |
| Hospitality | 5% |
| Retail | 5% |
| Education | 5% |
| Manufacturing | 4% |
| Internet | 3% |
| Non Profits | 3% |
| Transportation | 2% |
| Government | 2% |
| Pharmaceutical | 1% |
| Utilities | 1% |
| Start-up | 1% |
| Real Estate | 1% |
| Energy | 1% |
Director of call center operations turnover and employment statistics
Director of call center operations unemployment rate over time
The unemployment rate for directors of call center operations between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Director of call center operations unemployment rate by year
| Year | Director of call center operations unemployment rate |
|---|---|
| 2010 | 6.02% |
| 2011 | 5.17% |
| 2012 | 4.50% |
| 2013 | 3.74% |
| 2014 | 3.19% |
| 2015 | 2.83% |
| 2016 | 2.57% |
| 2017 | 2.68% |
| 2018 | 2.15% |
| 2019 | 2.22% |
| 2020 | 3.68% |
| 2021 | 4.01% |
Average director of call center operations tenure
The average director of call center operations stays at their job for 1-2 years, based on the 858 directors of call center operations resumes in Zippia's database.
Director of call center operations tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 10% |
| 1-2 years | 38% |
| 3-4 years | 20% |
| 5-7 years | 16% |
| 8-10 years | 6% |
| 11+ years | 10% |
Director of call center operations LGBT ratio compared to similar jobs
Review the percent of directors of call center operations that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Administrative Services Manager | 7.93% | 112,946 |
| Management Associate | 8.41% | 84,397 |
| Director Of Sales And Marketing | 9.38% | 132,459 |
| Director Of Call Center Operations | 10.39% | - |
| District Customs Director | 11.63% | 14,198 |
| Human Resources Vice President | 13.02% | 74,729 |
| Promotions Director | 14.95% | 8,812 |
Similar director of call center operations jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Administrative Services Manager | 7.93% | 112,946 |
| Management Associate | 8.41% | 84,397 |
| Director Of Sales And Marketing | 9.38% | 132,459 |
| District Customs Director | 11.63% | 14,198 |
| Human Resources Vice President | 13.02% | 74,729 |
| Promotions Director | 14.95% | 8,812 |
Foreign languages spoken by directors of call center operations
- Spanish, 71.4%
- French, 28.6%
Director of call center operations languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 71.4% |
| French | 28.6% |
