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Job outlook for directors of call center operations in the United States
Director of call center operations job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected director of call center operations job growth rate is 6% from 2018-2028.
About 189,200 new jobs for directors of call center operations are projected over the next decade.
Director of call center operations salaries have increased 4% for directors of call center operations in the last 5 years.
There are over 10,974 directors of call center operations currently employed in the United States.
There are 111,127 active director of call center operations job openings in the US.
The average director of call center operations salary is $127,742.
Are director of call center operations jobs in demand?
Director of call center operations job and salary trends over time
Director of call center operations jobs over time
Director of call center operations job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 10,974 | 0.00% |
| 2020 | 15,179 | 0.00% |
| 2019 | 15,754 | 0.00% |
| 2018 | 9,704 | 0.00% |
| 2017 | 9,177 | 0.00% |
Average director of call center operations salary over time
Director of call center operations salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $127,742 | $61.41 | +2.8% |
| 2025 | $124,205 | $59.71 | --0.1% |
| 2024 | $124,390 | $59.80 | +0.5% |
| 2023 | $123,749 | $59.49 | +1.1% |
| 2022 | $122,393 | $58.84 | +1.6% |
Director of call center operations jobs by state
Most common states for directors of call center operations
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | Iowa | 3,145,711 | 1,570 | 50% |
| 2 | Montana | 1,050,493 | 447 | 43% |
| 3 | District of Columbia | 693,972 | 288 | 42% |
| 4 | Nebraska | 1,920,076 | 762 | 40% |
| 5 | Wyoming | 579,315 | 205 | 35% |
| 6 | Minnesota | 5,576,606 | 1,702 | 31% |
| 7 | Kansas | 2,913,123 | 905 | 31% |
| 8 | Oklahoma | 3,930,864 | 1,140 | 29% |
| 9 | Arkansas | 3,004,279 | 869 | 29% |
| 10 | Mississippi | 2,984,100 | 856 | 29% |
| 11 | Alabama | 4,874,747 | 1,331 | 27% |
| 12 | Missouri | 6,113,532 | 1,505 | 25% |
| 13 | Kentucky | 4,454,189 | 1,121 | 25% |
| 14 | Idaho | 1,716,943 | 425 | 25% |
| 15 | Pennsylvania | 12,805,537 | 3,099 | 24% |
| 16 | Indiana | 6,666,818 | 1,503 | 23% |
| 17 | New Hampshire | 1,342,795 | 309 | 23% |
| 18 | Georgia | 10,429,379 | 2,258 | 22% |
| 19 | North Carolina | 10,273,419 | 2,206 | 21% |
| 20 | Alaska | 739,795 | 157 | 21% |
Most common cities for directors of call center operations
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Troy | 1 | 1% | $110,197 |
| 2 | Chicago | 1 | 0% | $115,007 |
| 3 | Minneapolis | 1 | 0% | $120,873 |
| 4 | Omaha | 1 | 0% | $122,181 |
| 5 | Phoenix | 1 | 0% | $115,477 |
| 6 | San Francisco | 1 | 0% | $115,210 |
| 7 | San Jose | 1 | 0% | $114,669 |
Director Of Call Center Operations job outlook: Expert opinions
Our panel of director of call center operations experts
Murray State University
Zicklin School of Business at Baruch College - City University of New York
Farmingdale State College
SUNY Potsdam
University of Cincinnati
Sonoma State University
Dr. Ben Littlepage
ProfessorMurray State University
Educational Administration And Supervision
What will help Directors Of Call Center Operations increase their earning potential?
Dr. Ben Littlepage: Salary is maximized when leaders are sought after. Leaders who pursue meaningful experiences and remain 'market ready' are viewed as an asset to any organization. Leaders must carefully consider where the field is moving and respond.
Dr. Mary Kern Ph.D.
Associate ProfessorZicklin School of Business at Baruch College - City University of New York
Narendra P. Loomba Department of Management
What technical skills for a Director Of Call Center Operations stand out to employers?
Dr. Mary Kern Ph.D.: - Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.
- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.
Xu Zhang Ph.D.
ChairFarmingdale State College
Department of Economics
What are the biggest trends we'll see in the Director Of Call Center Operations job market given the pandemic?
Xu Zhang Ph.D.: There are a few trends in the current job maket.
- Slow recovery. Based on the December job market reports released by the U.S. Bureau of Labor Statistics, the job market slowly recovered since April, but about 44% of the prepandemic jobs have not been gained back. Between March and April, about 22.16 million jobs were lost. The U.S. labor market started to revive in May, and since then until December the market experienced 23.32 million job gains, roughly 56% of pre-pandemic level. The unemployment rate decreased gradually from April (14.8%) to December (6.7%), but still almost twice its pre-pandemic level in February (3.5%). Additionally, although the number of unemployed persons dropped from 23.11million in April to 10.74 million in December 2020, there is still a huge gap compared to 5.72 million in February.
- Uneven impacts by industries. While overall economy was hard hit by the pandemic, the job losses disproportionally impacted industry sectors. Service industries such as educational service, elective healthcare, arts, entertainment, recreation, accommodation and food services, have been hurt the most due to social distancing. Other job losses in retail service sector were related to a boom on online shopping. In addition, teenagers experienced record high unemployment rate which is associated with lack of experiences and working in hard-hit service industries.
- More employers embracing remote work. The perception of remote work has totally changed during the pandemic. After experiencing sudden changes to remote work and managing the obstacles working at home, more and more workers and employers embrace remote work, which would expand the layouts of job hunting and talent search to larger geographic areas.
Are there any particularly good places in the United States for Directors Of Call Center Operations to find work opportunities?
Xu Zhang Ph.D.: The Bachelor of Science in Applied Economics program at Farmingdale State College is a
comprehensive course of study that prepares students to be real-life problem solvers so that upon
graduation students are ready to be employed in entry and junior-level positions in business and
industry, the public sector, and non-profit sector. The program features hands-on training in data
analytical techniques and culminates with a capstone course sequence of Economics Research
and Reporting followed by Applied Economic Analysis/Senior Project. While employment
losses also occurred in professional and business services and public sectors, the prospect of job
opportunities related to data analysis remains strong. Therefore, major metro-areas such as New
York are still considered good places for graduates to find work opportunities. Given the
embracing of remote work, graduates can also consider secondary metro-areas where businesses
and financial activities are reviving when the Covid-19 pandemic resolves.
What are the biggest trends we'll see in the Director Of Call Center Operations job market given the pandemic?
Karen Kus: The pandemic has undoubtedly disturbed the job market with an increase of furloughs, hiring freezes, and unemployment; thus, increasing employment competition amongst candidates. Though, do not let this fool you into thinking there are no opportunities out there. Employers are still reaching out to career centers, seeking ways to recruit candidates. Many job seekers today are delaying their search based on their assumptive belief that no jobs are available. Candidates need to be flexible and know that their preferred scenario may not be available at this time, but something like a remote position might be. Now that remote opportunities are becoming increasingly available, it gives job seekers more wiggle room to spread their wings and not limit themselves to one geographic location. Depending on the position you are looking for, it may be more challenging to obtain a position in a certain area than before. Candidates that are struggling to find opportunities may need to put extra effort in their application materials or may have to gain more relatable skills in the meantime. Admittedly, the pandemic has made it harder for individuals to gain experience. Employers are less willing to take on interns, due to the remote oversite that they may not have the capacity for. There may be remote positions available, though individuals often find they are not receiving the same mentorship as they would have gained in an in-person internship, due to the limited direct oversight and chances to build relationships.
Christine Tonnis
Assistant Professor, Educator, Electrical Engineering Co-op Adviser, Electrical Engineering Technology Co-op AdviserUniversity of Cincinnati
Division of Experience Based Learning & Career Education
What are the biggest trends we'll see in the Director Of Call Center Operations job market given the pandemic?
Christine Tonnis: At the University of Cincinnati all engineering students complete five semesters of full-time experiential learning, also known as 'co-op.' As the pandemic intensified 'remote work' became the default situation for many engineers, even co-ops. While experienced professionals can often manage remote work quite well, even the most seasoned, self-disciplined professional can encounter the negative aspects of working remotely; separation of home and work, self-motivation, lack of community, and often less physical activity that working in an office demands but the home office does not. We do not yet know the ramifications this has had on co-ops/interns, and young professionals. The next trend will be aiming to find the right balance between remote work and in-office work to make sure that all will have the appropriate support for their professional level and circumstances.
Craig Nathanson Ph.D.
Adjunct LecturerSonoma State University
School of Business & Economics
Will there be an enduring impact of the coronavirus pandemic on Directors Of Call Center Operations?
Craig Nathanson Ph.D.: I expect that companies will reduce their hiring plans initially in the first half of the year out of caution but gradually resume typical hiring trends by next fall. As a result, this is a good time for graduates to build a work-life portfolio with multiple streams of income and work-focused on the alignment of their abilities and deep interests.
What type of skills will young Directors Of Call Center Operations need?
Craig Nathanson Ph.D.: I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.