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Become A Director Of Case Management

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Working As A Director Of Case Management

  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Assisting and Caring for Others
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Deal with People

  • Mostly Sitting

  • Make Decisions

  • $81,000

    Average Salary

What Does A Director Of Case Management Do

Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.

Duties

Social and community service managers typically do the following:

  • Work with members of the community and other stakeholders to identify necessary programs and services
  • Oversee administrative aspects of programs to meet the objectives of the stakeholders
  • Establish methods to gather information about the impact of their programs
  • Analyze data to determine the effectiveness of programs
  • Suggest and implement improvements to programs and services
  • Develop and manage budgets for programs and organizations
  • Plan and manage outreach activities to advocate for increased awareness of programs
  • Write proposals for social services funding

Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.

Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.

Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.

In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.

In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.

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How To Become A Director Of Case Management

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.

Education

A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Director Of Case Management Career Paths

Director Of Case Management
Director
Vice President
6 Yearsyrs
Program Director
Executive Director
10 Yearsyrs
Executive Director
Chief Executive Officer
8 Yearsyrs
Vice President
Managing Director
11 Yearsyrs
Director Of Social Work
Director Of Social Services
6 Yearsyrs
Director Of Social Work
6 Yearsyrs
Managing Director
Chief Operating Officer
11 Yearsyrs
Managed Care Director
Senior Director
13 Yearsyrs
Managed Care Director
9 Yearsyrs
Chief Nursing Officer
Interim Director
10 Yearsyrs
Chief Nursing Officer
13 Yearsyrs
Service Director
Operations Director
9 Yearsyrs
Service Director
9 Yearsyrs
Interim Director
Clinical Director
9 Yearsyrs
Operations Director
Operations Vice President
11 Yearsyrs
Director Of Clinical Operations
Regional Director
9 Yearsyrs
Director Of Clinical Operations
12 Yearsyrs
Senior Director
Human Resources Vice President
12 Yearsyrs
Administrative Director
Director Of Human Resources
10 Yearsyrs
Administrative Director
8 Yearsyrs
Chief Executive Officer
Business Director
10 Yearsyrs
Director Of Health Services
Medical Director
9 Yearsyrs
Director Of Health Services
10 Yearsyrs
Director Of Managed Services
Director Of Professional Services
11 Yearsyrs
Chief Operating Officer
Chief Of Staff
7 Yearsyrs
Regional Director
Regional Director Of Operations
11 Yearsyrs
Assistant Vice President
Executive Vice President
11 Yearsyrs
Assistant Vice President
7 Yearsyrs
Quality Assurance Director
Director Of Quality
14 Yearsyrs
Quality Assurance Director
11 Yearsyrs
Operations Vice President
Senior Vice President-Operations
14 Yearsyrs
Business Development Director
Communications Director
6 Yearsyrs
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Average Length of Employment
Top Careers Before Director Of Case Management
Case Manager 21.0%
Staff Nurse 15.7%
Nurse 3.9%
Director 3.6%
Manager 3.0%
Supervisor 2.0%
Top Careers After Director Of Case Management
Case Manager 15.3%
Director 7.0%
Consultant 4.4%
Nurse 4.1%
Therapist 2.7%

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Top Skills for A Director Of Case Management

  1. Patient Care
  2. Treatment Plans
  3. Utilization Review
You can check out examples of real life uses of top skills on resumes here:
  • Collaborated with physicians regarding patient care and physician assignments of new patients.
  • Supervised the development and implementation of Treatment Plans for Developmentally Disabled Adults.
  • Developed an integrated model of case management encompassing utilization review, discharge planning and cost containment principles and strategies.
  • Initiated direct audits and medical records review that ensured compliance with medical necessity criteria.
  • Served as director of the case management and risk management departments at a rehabilitation hospital and surgery center.

Director Of Case Management Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 2,227 Director Of Case Management resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Director Of Case Management Resume

View Resume Examples

Director Of Case Management Demographics

Gender

Female

73.7%

Male

16.8%

Unknown

9.5%
Ethnicity

White

61.9%

Hispanic or Latino

15.8%

Black or African American

12.4%

Asian

6.4%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

77.8%

Portuguese

2.8%

French

2.8%

Mandarin

2.8%

Cheyenne

2.8%

Cantonese

2.8%

Russian

2.8%

Navajo

2.8%

Italian

2.8%
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Director Of Case Management Education

Schools

University of Phoenix

25.7%

Walden University

6.9%

Capella University

5.9%

Grand Canyon University

4.6%

New York University

4.3%

Webster University

4.3%

University of South Florida

4.0%

University of Saint Francis

4.0%

Fordham University

4.0%

Florida State University

4.0%

Temple University

3.6%

Ashford University

3.3%

University of Central Florida

3.3%

Chamberlain College of Nursing

3.3%

American Sentinel University - Aurora

3.3%

Adelphi University

3.3%

Indiana Wesleyan University

3.3%

Barry University

3.0%

Widener University

3.0%

Florida International University

3.0%
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Majors

Nursing

39.3%

Business

13.0%

Social Work

12.8%

Psychology

5.0%

Health Care Administration

4.8%

Management

3.3%

Mental Health Counseling

2.6%

Counseling Psychology

2.3%

Nursing Science

2.0%

School Counseling

1.8%

Public Health

1.7%

Law

1.7%

Human Services

1.5%

Public Administration

1.5%

Education

1.4%

Sociology

1.3%

Criminal Justice

1.2%

Clinical Psychology

0.9%

Rehabilitation Science

0.9%

Family Therapy

0.9%
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Degrees

Masters

44.2%

Bachelors

28.3%

Associate

8.7%

Other

8.6%

Doctorate

5.0%

Certificate

2.8%

Diploma

1.8%

License

0.8%
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Director Of Case Management Videos

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