Director of case management resume examples for 2025
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How to write a director of case management resume
Craft a resume summary statement
Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:
Step 1: Start with your professional title, or the one you aspire to.
Step 2: Detail your years of experience in director of case management-related roles and your industry experience.
Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.
Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.
Hiring managers spend under a minute reviewing resumes on average. This means your summary needs to demonstrate your value quickly and show why you are the perfect fit for the director of case management position.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is a place to list all relevant skills and abilities. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical director of case management skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a director of case management resume:
- Patients
- Social Work
- Patient Care
- Discharge Planning
- Medicaid
- Oversight
- Care Coordination
- Rehabilitation
- Utilization Review
- Direct Reports
- Quality Care
- Performance Improvement
- Home Health
- Management Program
- Appeals
- Social Services
- Compassion
- CMS
- InterQual
- Medical Necessity
- Community Resources
- Process Improvement
- Staff Development
- Mental Health
- LOS
- Program Development
- Acute Care Hospital
- Patient Satisfaction
- Patient Outcomes
- ICU
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How to structure your work experience
Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.
Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the director of case management.
How to write director of case management experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are effective examples from director of case management resumes:
Work history example #1
Client Services Director
Comcast
- Reorganized and properly resourced the Division Care PMO team focused on metrics and fact-based project management.
- Reserved new and existing cable and internet clients with setting up accounts for service.
- Developed and implemented Comcast VoIP customer care strategy leveraging background in circuit switched telephony and high speed internet customer service expertise.
- Developed Senior Vice President relationships at client with all executive levels at ExcellerateHRO to provide a more integrated and strategic partnership.
- Delivered a wide range of solutions including Data Center and Cloud, Security, Mobility, Managed Services.
Work history example #2
Director Of Case Management
American Cancer Society
- Supervised and provided mentoring to three managers with direct oversight of 11 direct service professionals.
- Reviewed technical documents and approved architecture, development, and implementation plans.
- Developed internship opportunities to masters and bachelors level students within the agency by working with five area universities.
- Supervised administrative support staff, developed admissions procedures and marketing strategies, and represented agency as board member of provider network.
- Reviewed files to determine to ensure adherence to guidelines/procedures.
Work history example #3
Director Of Quality Management
Centene
- Worked with the corporate HEDIS to monitor accuracy of abstracted records.
- Assisted in support of accreditation activities such as NCQA reviews, CAHPS and state audits.
- Remained updated/educated on NCQA standards, specifications, information, and initiatives.
- Provided oversight and coordination for quality assurance including Peer Review, Physician Profiling, Hospital-wide indicators and Department of Health Indicators.
- Led GMP regulatory inspections of Biological Operations and actively participated in other regulatory inspections or audits of the Zoetis-Lincoln facility.
Work history example #4
Director Of Social Services
HCR ManorCare
- Processed Medicare Utilization reviews for Medicare recipients.
- Cooperated with other health related agencies and organizations in providing information about all services within our facility.
- Transferred within company to Heartland Hospice position.
- Supervised social services department for 180 bed facility, developing effective company policies and procedures in support of agency missions.
- Chaired the Ethics Committee for end-of-life issues and made referrals to area hospice agencies.
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Add an education section to your resume
- The highest degree you have achieved.
- TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
- TField of study
- TAny honors, relevant coursework, achievements, or pertinent activities
Here are some examples of good education entries for resumes:
Bachelor's Degree in nursing
Miami Dade College, Miami, FL
1995 - 1998
Bachelor's Degree in nursing
Chamberlain College of Nursing - North Brunswick
1989 - 1992
Highlight your director of case management certifications on your resume
Certifications can be a crucial part of your resume. Many jobs have required certifications.
Include the full name of the certification, along with the name of the issuing organization and date of obtainment.
If you have any of these certifications, be sure to include them on your director of case management resume:
- Certified Case Manager (ACM)
- Certified Professional in Healthcare Quality (CPHQ)