What does a director of catering and convention services do?
Director of catering and convention services responsibilities
Here are examples of responsibilities from real director of catering and convention services resumes:
- Coordinate booking activities of catering departments to achieve budget revenues.
- Streamline the booking process for weddings by establishing net pricing for wedding partners and offering basic packages for in-house groups.
- Focus: Delphi training, implementation of Westin philosophy and operating procedures.
- Monitor reservations and anticipate room overflow to coordinate alternate reservations and transportation for guests.
- Used Marriott computer applications to manage and administer events.
Director of catering and convention services skills and personality traits
We calculated that 9% of Directors Of Catering And Convention Services are proficient in Resorts, Booking, and Guest Rooms. They’re also known for soft skills such as Interpersonal skills, Negotiation skills, and Organizational skills.
We break down the percentage of Directors Of Catering And Convention Services that have these skills listed on their resume here:
- Resorts, 9%
Directed catering and conference services department at this four-diamond, boutique Destination Hotels and Resorts property.
- Booking, 8%
Achieved established individual catering sales goals and assist team in achieving departmental booking goals.
- Guest Rooms, 7%
Created and executed marketing programs designed to increase profitability of the hotel by ensuring maximum occupancy of guest rooms and facilities.
- Delphi, 6%
Supervised the installation and implementation of a network computer system and DELPHI software.
- Audio Visual, 6%
Generate additional revenues selling audio visual equipment/ services, Internet services, transportation arrangements.
- Function Space, 5%
Directed the servicing of over 12,000 group room nights annually and the usage of over 36,000 square feet of function space.
Common skills that a director of catering and convention services uses to do their job include "resorts," "booking," and "guest rooms." You can find details on the most important director of catering and convention services responsibilities below.
Interpersonal skills. To carry out their duties, the most important skill for a director of catering and convention services to have is interpersonal skills. Their role and responsibilities require that "meeting, convention, and event planners must establish and maintain positive relationships with clients and suppliers." Directors of catering and convention services often use interpersonal skills in their day-to-day job, as shown by this real resume: "established repeat business through marketing and interpersonal skills. "
Negotiation skills. Another soft skill that's essential for fulfilling director of catering and convention services duties is negotiation skills. The role rewards competence in this skill because "meeting, convention, and event planners must be able to secure quality products and services at reasonable prices for their clients." According to a director of catering and convention services resume, here's how directors of catering and convention services can utilize negotiation skills in their job responsibilities: "lead person on site selection, inspection, and contract negotiation for all convention center and hotel venues used by association. "
Organizational skills. directors of catering and convention services are also known for organizational skills, which are critical to their duties. You can see how this skill relates to director of catering and convention services responsibilities, because "meeting, convention, and event planners must multitask, pay attention to details, and meet tight deadlines." A director of catering and convention services resume example shows how organizational skills is used in the workplace: "practiced superior customer service, attention to detail and maintained a high level of organizational skills. "
Problem-solving skills. director of catering and convention services responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "meeting, convention, and event planners must be able to anticipate potential issues and prepare creative solutions that satisfy clients." This resume example shows what directors of catering and convention services do with problem-solving skills on a typical day: "identified and resolved customer issues and expedited the timely delivery of services/products to the customer. "
Communication skills. Another crucial skill for a director of catering and convention services to carry out their responsibilities is "communication skills." A big part of what directors of catering and convention services relies on this skill, since "meeting, convention, and event planners exchange information with clients, suppliers, and event staff." How this skill relates to director of catering and convention services duties can be seen in an example from a director of catering and convention services resume snippet: "create banquet event orders and prospectuses as forms of communication with staff. "
See the full list of director of catering and convention services skills
The three companies that hire the most director of catering and convention servicess are:
- Aimbridge Hospitality7 directors of catering and convention services jobs
- The Walt Disney Company2 directors of catering and convention services jobs
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Compare different directors of catering and convention services
Director of catering and convention services vs. Party coordinator
A site coordinator is responsible for organizing special events and programs based on a client's specifications or a business's needs. Site coordinators ensure that the plan will go well by monitoring their resources, coordinating with third-party services, researching the best settings, finalizing the list of attendees, and managing the budget goals. A site coordinator usually works with the marketing department of an organization for promotional strategies and addresses any concerns that an attendee might have.
There are some key differences in the responsibilities of each position. For example, director of catering and convention services responsibilities require skills like "resorts," "booking," "guest rooms," and "delphi." Meanwhile a typical party coordinator has skills in areas such as "kids," "cpr," "allergies," and "pos." This difference in skills reveals the differences in what each career does.
On average, party coordinators reach similar levels of education than directors of catering and convention services. Party coordinators are 0.5% less likely to earn a Master's Degree and 0.6% more likely to graduate with a Doctoral Degree.Director of catering and convention services vs. Site coordinator
A conference coordinator organizes professional gatherings and meetings according to a client's needs and preferences. There are also instances where they may plan reunions, parties, and other events. Their responsibilities begin at meeting the clients to identify their needs and preferences, including the event's purpose or themes. From there, a conference coordinator develops plans, secures venues and speakers, books caterers and other equipment, prepares and processes requests, and maintains records of all transactions, presenting invoices to the clients. Moreover, a conference coordinator must be proactive and resolve any conflicts or issues should any arise.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that director of catering and convention services responsibilities requires skills like "resorts," "booking," "guest rooms," and "delphi." But a site coordinator might use other skills in their typical duties, such as, "customer service," "data entry," "cpr," and "direct supervision."
On average, site coordinators earn a lower salary than directors of catering and convention services. Some industries support higher salaries in each profession. Interestingly enough, site coordinators earn the most pay in the manufacturing industry with an average salary of $41,125. Whereas directors of catering and convention services have higher pay in the hospitality industry, with an average salary of $60,469.site coordinators earn higher levels of education than directors of catering and convention services in general. They're 7.8% more likely to graduate with a Master's Degree and 0.6% more likely to earn a Doctoral Degree.Director of catering and convention services vs. Conference coordinator
An events assistant is responsible for coordinating an event based on a client's guidelines under the supervision of a head event planner. Events assistants manage event logistics, including negotiating with suppliers and third-party vendors and events place rental. They also ensure that the plans stay within the budget goals, minimizing costs but not compromising the quality of the materials. An events assistant usually updates the client on behalf of the event planner, especially on the updates and adjustments as needed. To be an events assistant requires excellent communication and organizational skills.
The required skills of the two careers differ considerably. For example, directors of catering and convention services are more likely to have skills like "resorts," "booking," "guest rooms," and "audio visual." But a conference coordinator is more likely to have skills like "conference calls," "reservations," "event planning," and "audio visual equipment."
Conference coordinators make a very good living in the telecommunication industry with an average annual salary of $48,429. On the other hand, directors of catering and convention services are paid the highest salary in the hospitality industry, with average annual pay of $60,469.Most conference coordinators achieve a higher degree level compared to directors of catering and convention services. For example, they're 5.2% more likely to graduate with a Master's Degree, and 1.0% more likely to earn a Doctoral Degree.Director of catering and convention services vs. Events assistant
Types of director of catering and convention services
Updated January 8, 2025
