Director of client relations job description
Updated March 14, 2024
13 min read
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Example director of client relations requirements on a job description
Director of client relations requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in director of client relations job postings.
Sample director of client relations requirements
- Minimum of 5 years of experience in a customer service role.
- Bachelor’s degree in Business, Marketing or related field.
- Demonstrated ability to develop and maintain client relationships.
- Proficient in utilizing customer relationship management software.
- Ability to manage a team and ensure customer satisfaction.
Sample required director of client relations soft skills
- Strong organizational and analytical skills.
- Excellent written and verbal communication skills.
- Ability to prioritize tasks and manage time efficiently.
- Strong problem-solving and decision-making skills.
- Ability to work in a high-pressure environment.
Director of client relations job description example 1
FICO director of client relations job description
FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 90+ countries make better decisions. Join our world-class team today and fulfill your career potential!
Partnering with the Vice President of Government Relations and other key stakeholders across the company you will lead the development and execution of FICO's U.S. government relations and advocacy strategy. You will conduct policy analysis and development while serving as a company representative to Congress, select federal agencies as well as a diverse range of third-party stakeholders in the Washington, D.C. policy community. The role will include monitoring state legislative and regulatory developments as well as engaging in occasional state advocacy work. You will also be responsible for the day-to-day management and growth of the FICO PAC. This position has high internal and external visibility and will be based in the Washington D.C. area with a remote/home office location.
Job Description
What You'll Contribute
Build beneficial relationships and engage in advocacy outreach with members of Congress; Congressional staffs; executive and federal agency officials; and, when applicable, state government representatives.Manage the day-to-day operations of the Fair Isaac Corporation Political Action Committee (FICO PAC), including enrollment and disbursement activities, compliance, development of stakeholder engagement programming/communications, and campaign event participation.Serve as company representative and enhance strong partnerships with key third party stakeholders including trade associations, think tanks, nonprofits, and industry groups.Monitor and analyze impacts of proposed legislation and regulation on FICO and its customers. Develop talking points, summaries, testimony, and official comments, when applicable.Coordinate appropriate responses to inquiries from government officials.Collaborate, support, and elevate internal business initiatives that are relevant to and/or include the participation of Washington stakeholders.Manage outside consultants including the development of advocacy strategies, the setting and execution of consultant deliverables as well as weekly meetings.Identify opportunities and provide support for the participation of senior executives and company subject mater experts in Washington stakeholder meetings and/or events.Work with the Vice President of Government Relations in developing and maintaining timely and effective policy updates, communications, and relationships with internal business partners.Assist the Vice President with preparation of annual federal government affairs strategy and budget.
What We're Seeking
5-8 years of relevant federal advocacy work as part of a corporate (preferred) or trade association government relations team.Master's Degree or Juris Doctor preferred.Demonstrated knowledge of policy issues impacting the financial services industry including: credit reporting and credit scoring, financial inclusion (including use of alternative data to expand credit access), fair lending, student lending, matters related to the Telephone Consumer Protection Act, use of artificial intelligence and machine learning techniques, and privacy.Meet requirements to register as a lobbyist at the federal level.Excellent oral and written communication skills, including ability to deliver effective presentations.A team player who thrives in a high-energy, multi-tasking and collaborative environment. Must have excellent relationship-building skills, be diligent and proactive in problem solving, show excellent judgment, exhibit a high-level of integrity of trust and trust, employ effective strategic and tactical thinking, interact optimally with all levels of the organization from senior executives to staff level, and have the ability to work both collaboratively and independently in a small team environment.Experience with political action committee work at the corporate or trade association level is strongly preferred.Some state legislative policy work (a plus).
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.
FICO makes a real difference in the way businesses operate worldwide:
Credit Scoring - 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.Fraud Detection and Security - 2.6+ billion payment cards globally are protected by FICO fraud systems.Lending - 3/4 of US mortgages are approved using the FICO Score.Anti-Money Laundering - our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing
Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We support many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.
Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfill your potential at www.fico.com/Careers
FICO values the benefit that diversity and a culture of inclusion bring to our workplace. We are an equal employment opportunity and affirmative action employer and we're proud to offer employment and advancement opportunities to all applicants without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Partnering with the Vice President of Government Relations and other key stakeholders across the company you will lead the development and execution of FICO's U.S. government relations and advocacy strategy. You will conduct policy analysis and development while serving as a company representative to Congress, select federal agencies as well as a diverse range of third-party stakeholders in the Washington, D.C. policy community. The role will include monitoring state legislative and regulatory developments as well as engaging in occasional state advocacy work. You will also be responsible for the day-to-day management and growth of the FICO PAC. This position has high internal and external visibility and will be based in the Washington D.C. area with a remote/home office location.
Job Description
What You'll Contribute
Build beneficial relationships and engage in advocacy outreach with members of Congress; Congressional staffs; executive and federal agency officials; and, when applicable, state government representatives.Manage the day-to-day operations of the Fair Isaac Corporation Political Action Committee (FICO PAC), including enrollment and disbursement activities, compliance, development of stakeholder engagement programming/communications, and campaign event participation.Serve as company representative and enhance strong partnerships with key third party stakeholders including trade associations, think tanks, nonprofits, and industry groups.Monitor and analyze impacts of proposed legislation and regulation on FICO and its customers. Develop talking points, summaries, testimony, and official comments, when applicable.Coordinate appropriate responses to inquiries from government officials.Collaborate, support, and elevate internal business initiatives that are relevant to and/or include the participation of Washington stakeholders.Manage outside consultants including the development of advocacy strategies, the setting and execution of consultant deliverables as well as weekly meetings.Identify opportunities and provide support for the participation of senior executives and company subject mater experts in Washington stakeholder meetings and/or events.Work with the Vice President of Government Relations in developing and maintaining timely and effective policy updates, communications, and relationships with internal business partners.Assist the Vice President with preparation of annual federal government affairs strategy and budget.
What We're Seeking
5-8 years of relevant federal advocacy work as part of a corporate (preferred) or trade association government relations team.Master's Degree or Juris Doctor preferred.Demonstrated knowledge of policy issues impacting the financial services industry including: credit reporting and credit scoring, financial inclusion (including use of alternative data to expand credit access), fair lending, student lending, matters related to the Telephone Consumer Protection Act, use of artificial intelligence and machine learning techniques, and privacy.Meet requirements to register as a lobbyist at the federal level.Excellent oral and written communication skills, including ability to deliver effective presentations.A team player who thrives in a high-energy, multi-tasking and collaborative environment. Must have excellent relationship-building skills, be diligent and proactive in problem solving, show excellent judgment, exhibit a high-level of integrity of trust and trust, employ effective strategic and tactical thinking, interact optimally with all levels of the organization from senior executives to staff level, and have the ability to work both collaboratively and independently in a small team environment.Experience with political action committee work at the corporate or trade association level is strongly preferred.Some state legislative policy work (a plus).
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, predictive and prescriptive modeling, and much more.
FICO makes a real difference in the way businesses operate worldwide:
Credit Scoring - 150+ billion FICO Scores have been sold to date, making it the most used credit score in the world.Fraud Detection and Security - 2.6+ billion payment cards globally are protected by FICO fraud systems.Lending - 3/4 of US mortgages are approved using the FICO Score.Anti-Money Laundering - our solutions check more than half a billion transactions a day to prevent criminal schemes such as terrorist financing
Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We support many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success.
Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfill your potential at www.fico.com/Careers
FICO values the benefit that diversity and a culture of inclusion bring to our workplace. We are an equal employment opportunity and affirmative action employer and we're proud to offer employment and advancement opportunities to all applicants without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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Director of client relations job description example 2
FIS director of client relations job description
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?
About the role:
Manage a team of professionals involved in managing relationships and service delivery for clients strategic to the Enterprise.
About the team: We act as the primary liaison for the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process.
What you will be doing?
In this role you will be responsible for
• Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship and retention activities.• Acts as the primary liaison for the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process.• Works to maintain and grow the client relationship while ensuring ongoing customer service.• Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new FIS products or services.
What you will need:
Bachelor's degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally• Proven knowledge to represent the enterprise‘s entire range of products to the client and of the industry• Proven track record in client relationship management and/or the sales of technology products and services• Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge• Broad understanding of the financial and strategic aspects of the business, and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client's business• Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth and high levels of customer satisfaction
Added bonus if you have:
Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has a thorough internal working knowledge of the enterprise• Demonstrates the ability to lead by example and motivate professional level staff• Displays strong leadership qualities, decision making abilities and strong business judgment
What we offer you:A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits
.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
About the role:
Manage a team of professionals involved in managing relationships and service delivery for clients strategic to the Enterprise.
About the team: We act as the primary liaison for the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process.
What you will be doing?
In this role you will be responsible for
• Strategically focused and responsible for client satisfaction, maintaining client communication, the overall management of the client relationship and retention activities.• Acts as the primary liaison for the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management and coordination of the client loyalty process.• Works to maintain and grow the client relationship while ensuring ongoing customer service.• Identifies new business opportunities and coordinates with appropriate sales personnel for opportunities of new FIS products or services.
What you will need:
Bachelor's degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience• Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally• Proven knowledge to represent the enterprise‘s entire range of products to the client and of the industry• Proven track record in client relationship management and/or the sales of technology products and services• Financial institution experience or comparable proven sales-marketing-consulting-support background with strong financial industry and data processing knowledge• Broad understanding of the financial and strategic aspects of the business, and participates in and/or establishes initiatives that contribute to the overall success of the enterprise; may also participate in initiatives that contribute to the overall success of the client's business• Excellent negotiation and presentation skills that ensure contract renewals, a track record of product and revenue growth and high levels of customer satisfaction
Added bonus if you have:
Viewed as an expert resource by peers and coworkers, maintains a good working relationship with both internal and client management, and has a thorough internal working knowledge of the enterprise• Demonstrates the ability to lead by example and motivate professional level staff• Displays strong leadership qualities, decision making abilities and strong business judgment
What we offer you:A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits
.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
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Director of client relations job description example 3
Iron Mountain director of client relations job description
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary. We build customer value around the world with a passion for preserving the physical, transforming the digital, and respecting the environmental. We pioneered the industry for global records and information management and have established some of the best customer relationships in the industry with 95% of the Fortune 1000 companies among our 225,000 loyal customers. Here, you'll bring your expertise and creativity to a workplace that thrives on continuous improvement. Here, you'll be part of a global workforce that embraces the differences among us. And here, we'll encourage you to Climb Higher for the benefit of our customers and each other. There is so much more, but enough about us. We can't wait to hear about YOU.
Iron Mountain seeks a Director, Head of Analyst Relations (AR) to drive the growth of rapidly scaling technology businesses across data centers, asset lifecycle management and various digital solutions for protecting, unlocking and extending the value of client's information.
This leader and function will play a critical role in Iron Mountain achieving its long term growth vision by ensuring that customers and the analyst community view our company more broadly than the legacy records management business that led us to become a member of the S&P 500. This leader will help tell a new Iron Mountain story that explains the expanded set of outcomes we help customers to achieve and how we serve clients in ways other companies can't.
We're looking to create more than just an analyst relations capability; we intend to build a center of excellence. The Head of Analyst Relations' first job will be to create an AR strategy, collaborating with Iron Mountain leaders and the analyst community, to align Iron Mountain's growth goals to AR targets and programming. This work will include centralizing AR strategy and making recommendations for analyst research subscriptions; resource requirements; and programming that ensures we maximize value from analysts through both "inform" and "influence" strategies.
Given the importance of this role and the need to build a formal AR program, we're looking for a leader who has done it before; is a strong collaborator and able to engender confidence with our business unit leaders; and can tell a good strategic story that both fits and differentiates Iron Mountain within analysts' research.
The leader and function will be measured on both quantitative and qualitative metrics including positive inclusions in analyst reports and evaluations as well as pipeline contribution, sales cycle times and win rates.
**Key Accountabilities:**
+ Create a multi-year vision and strategy for building an analyst relations program that grows to become an organizational center of excellence, detailing KPIs, key strategies and programming, and resource requirements.
+ Serve as the liaison between analysts and the company, translating Iron Mountain's technology solutions, investments and growth plans into a compelling story that uniquely positions Iron Mountain into analyst research coverage. Analysts should understand the holistic Iron Mountain "technology" story as well as the individual capabilities and plans for our data center, asset lifecycle management, and digital business units.
+ Establish and facilitate a recurring engagement model between leading analyst firms and Iron Mountain with the dual goals of informing product roadmaps as well as influencing Iron Mountain's placement within analysts' research. This engagement model should account for regular inquiries and briefings for each line of business, as well as enterprise-wide briefings that help analysts stitch together the big picture.
+ Be a student of our key analysts' research in order to guide product leadership on market developments and competitive capability, as well as to recommend positioning strategies for Iron Mountain solutions, including within major evaluations like Forrester Waves and Gartner Magic Quadrants.
+ Define roles and responsibilities for a manager of analyst relations to be hired soon after the head of Analyst Relations joins.
+ Manage Analyst Relations operations, including budget, contracts and licenses, partnering with our strategic sourcing group.
**Qualifications:**
+ 10+ years experience in analyst relations with demonstrated ability to build AR programs that translate business growth objectives into AR goals, achieving meaningful coverage and ultimately help drive technology sales.
+ 5+ years of people management experience
+ Experience in related technology fields-data centers, asset lifecycle management, cloud, data content platforms-and knowledge of analysts covering those fields is a plus.
+ A strong collaborator across various functions and levels within the company-a good listener to understand and deliver on business requirements; an advisor who can guide stakeholders on effective "inbound" and "outbound" strategies; and an accountable business partner on the progress we're making.
+ A clear communicator and good storyteller, who can distill complex topics into easy-to-understand and compelling AR briefing materials.
+ Strong project management and organizational skills to build and lead a multifaceted analyst relations program that includes a robust engagement model.
+ Bachelor's degree in marketing, communications, business, or another relevant area of study.
Category: gja\_Marketing
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0051457
Iron Mountain seeks a Director, Head of Analyst Relations (AR) to drive the growth of rapidly scaling technology businesses across data centers, asset lifecycle management and various digital solutions for protecting, unlocking and extending the value of client's information.
This leader and function will play a critical role in Iron Mountain achieving its long term growth vision by ensuring that customers and the analyst community view our company more broadly than the legacy records management business that led us to become a member of the S&P 500. This leader will help tell a new Iron Mountain story that explains the expanded set of outcomes we help customers to achieve and how we serve clients in ways other companies can't.
We're looking to create more than just an analyst relations capability; we intend to build a center of excellence. The Head of Analyst Relations' first job will be to create an AR strategy, collaborating with Iron Mountain leaders and the analyst community, to align Iron Mountain's growth goals to AR targets and programming. This work will include centralizing AR strategy and making recommendations for analyst research subscriptions; resource requirements; and programming that ensures we maximize value from analysts through both "inform" and "influence" strategies.
Given the importance of this role and the need to build a formal AR program, we're looking for a leader who has done it before; is a strong collaborator and able to engender confidence with our business unit leaders; and can tell a good strategic story that both fits and differentiates Iron Mountain within analysts' research.
The leader and function will be measured on both quantitative and qualitative metrics including positive inclusions in analyst reports and evaluations as well as pipeline contribution, sales cycle times and win rates.
**Key Accountabilities:**
+ Create a multi-year vision and strategy for building an analyst relations program that grows to become an organizational center of excellence, detailing KPIs, key strategies and programming, and resource requirements.
+ Serve as the liaison between analysts and the company, translating Iron Mountain's technology solutions, investments and growth plans into a compelling story that uniquely positions Iron Mountain into analyst research coverage. Analysts should understand the holistic Iron Mountain "technology" story as well as the individual capabilities and plans for our data center, asset lifecycle management, and digital business units.
+ Establish and facilitate a recurring engagement model between leading analyst firms and Iron Mountain with the dual goals of informing product roadmaps as well as influencing Iron Mountain's placement within analysts' research. This engagement model should account for regular inquiries and briefings for each line of business, as well as enterprise-wide briefings that help analysts stitch together the big picture.
+ Be a student of our key analysts' research in order to guide product leadership on market developments and competitive capability, as well as to recommend positioning strategies for Iron Mountain solutions, including within major evaluations like Forrester Waves and Gartner Magic Quadrants.
+ Define roles and responsibilities for a manager of analyst relations to be hired soon after the head of Analyst Relations joins.
+ Manage Analyst Relations operations, including budget, contracts and licenses, partnering with our strategic sourcing group.
**Qualifications:**
+ 10+ years experience in analyst relations with demonstrated ability to build AR programs that translate business growth objectives into AR goals, achieving meaningful coverage and ultimately help drive technology sales.
+ 5+ years of people management experience
+ Experience in related technology fields-data centers, asset lifecycle management, cloud, data content platforms-and knowledge of analysts covering those fields is a plus.
+ A strong collaborator across various functions and levels within the company-a good listener to understand and deliver on business requirements; an advisor who can guide stakeholders on effective "inbound" and "outbound" strategies; and an accountable business partner on the progress we're making.
+ A clear communicator and good storyteller, who can distill complex topics into easy-to-understand and compelling AR briefing materials.
+ Strong project management and organizational skills to build and lead a multifaceted analyst relations program that includes a robust engagement model.
+ Bachelor's degree in marketing, communications, business, or another relevant area of study.
Category: gja\_Marketing
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0051457
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Updated March 14, 2024
Updated March 14, 2024