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Director of client relations skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Uric Dufrene,

Todd Lee Goen

Director of client relations example skills

Below we've compiled a list of the most critical director of client relations skills. We ranked the top skills for directors of client relations based on the percentage of resumes they appeared on. For example, 9.5% of director of client relations resumes contained project management as a skill. Continue reading to find out what skills a director of client relations needs to be successful in the workplace.

15 director of client relations skills for your resume and career

1. Project Management

Here's how directors of client relations use project management:

Develop and implement standard project management processes and procedures to ensure consistent client relations interaction across all campuses and clients.
Owned the relationship for the successful implementation of services including Project Management.

2. Client Issues

Here's how directors of client relations use client issues:

Collaborated with internal engineering teams and management to facilitate resolution of client issues providing corrective options and/or workaround scenarios.
Identify and analyze client issues to see trends and work with Chief Architect to develop solutions and implement new QA protocols

3. Healthcare

Healthcare is the maintenance or improvement of a person's health by the diagnosis and treatment of a person's injury, illness, or any other disease. Healthcare is a basic necessity of human life and is the responsibility of the country's government to ensure that each person gets healthcare. Providing healthcare is the job of certified health professionals that includes doctors, surgeons, nurses, and other physicians. Pharmaceutical companies, hospitals, dentistry, therapy, and health training all come under healthcare. Healthcare plays a vital role in the country's economy and its development.

Here's how directors of client relations use healthcare:

Set up charitable foundations throughout the newly acquired organizations, as well as other healthcare related organizations
Provided on-site open enrollment meetings and educated clients/employees regarding healthcare Plans i.e.

4. Account Management

The process of strengthening the relationship between a company and client is called account management. Effective account management has two key objectives, one is to retain loyal customers and the second one is to help the company grow by creating connections with new customers.

Here's how directors of client relations use account management:

Managed every aspect of client service strategy, including both new business acquisition and direct account management responsibilities.
Created and implemented a new business development and account management plan which grew and maximized revenue from current and new clients.

5. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how directors of client relations use business development:

Manage corporate marketing, business development and communications functions, creating and overseeing marketing budget and 10-member team.
Managed business development for the Market Analytic Solutions Group, focusing on Multinational Manufacturers and Tier 1 Retailers.

6. Client Relations

Here's how directors of client relations use client relations:

Grow client base by successfully recruiting new customers, effectively maintain client relationships and establishing mutually beneficial relationships with specialty subcontractors.
Maintained exceptional client relations as well as closely assisted in generating new business to achieve profitability targets.

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7. Digital Marketing

Here's how directors of client relations use digital marketing:

Designed and managed website content using relevant social media and digital marketing strategies to increase site traffic and SEO.
Spearhead new digital marketing initiatives, campaigns and mini-sites to enhance brand awareness and sales.

8. Client Facing

Here's how directors of client relations use client facing:

Created client facing presentations and materials designed to identify clients business needs and uncover opportunities for additional products and services.
Coordinated the development and delivery of divisional training programs designed to increase associate business communication and client facing skills.

9. Client Satisfaction

Here's how directors of client relations use client satisfaction:

Translated findings in to actionable in-season business plans that improved client satisfaction and increased revenue.
Created a dynamic and nurturing consultative-style relationship with clients that dramatically increased client satisfaction.

10. Market Research

Market research is a collective effort to collect information related to a consumer's needs and wants. It is a systematic approach that involves recording and analysis of both qualitative and quantitative data. Market research helps a business to identify a target market correctly and identify the gaps in potential consumer's expectations.

Here's how directors of client relations use market research:

Developed and implemented client service strategies from collected customer feedback and market research.
Performed extensive market research on new products from outside manufacturers.

11. PowerPoint

Here's how directors of client relations use powerpoint:

Increased production by creating in-house training workbooks utilizing MS Word and PowerPoint.
Prepared Powerpoint presentations for new clients.

12. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how directors of client relations use hr:

Provided support and recommendations involving HR policies and procedures, which resulted in a 50% employee retention rate.
Managed day to day HR staff & activities.

13. Customer Satisfaction

Here's how directors of client relations use customer satisfaction:

Managed a team of customer service representatives and implemented a new support system to boost productivity and customer satisfaction.
Redesigned and restructured Technical Support Call Center resulting in significantly improved corporate image and customer satisfaction levels.

14. Client Expectations

Client еxресtаtіоnѕ аrе a set of bеhаvіоrѕ, actions, оr ideas about a рrоduсt, service, оr brаnd thаt clients еxресt when thеу interact wіth a company. Mоѕt successful companies аlwауѕ ѕtrіvе to meet or еxсееd client's expectations thrоugh hіgh-ԛuаlіtу products аnd ѕеrvісеѕ.

Here's how directors of client relations use client expectations:

Manage potential new client communications and client expectations.
Engaged clients to discover needs, generate leads and referrals to reach and exceed client expectations and goals.

15. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how directors of client relations use oversight:

Managed vendor relationships including contracts, negotiations and oversight.
Call center oversight responsibility (vendor) for 20 different call centers across 9 agencies, 600+ total seats at peak.

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What skills help Directors Of Client Relations find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What director of client relations skills would you recommend for someone trying to advance their career?

Dr. Uric Dufrene

Professor of Finance, Sanders Chair in Business, Indiana University Southeast

First, I would not recommend a gap year. One of the skills that is critically important, regardless of the time period, is adaptability. Learning how to adapt to the circumstances around you is a skill that is valued in the workplace, regardless of the year. This is a key part of problem solving. Solving problems with the conditions and resources on hand will prepare you for a lifelong success in any field. As a graduate develops a reputation for problem solving, they emerge as a "go to" employee and will be seen by others as a leader, in their department or company.

What technical skills for a director of client relations stand out to employers?

Todd Lee Goen

Instructor & Internship Director, Christopher Newport University

Technical skills are often industry and/or position specific. Applicants should highlight any technical skills related to the position advertisement and those that add value to the position/organization. Most importantly, requirements for technical skills change with time and technological advances. This means employers value workers capable of adapting to change and continually improving and acquiring new technical skills. Thus, it's usually more important to demonstrate you are capable of learning and developing technical skills than it is to have a specific skill set upon hire (although this is not true for some positions/industries).
That said, technical skills related to online presentations, virtual meetings, virtual networking, remote working and the like are hot commodities right now. While most organizations were in the process of adopting many of these technologies and ways of doing business pre-pandemic, the pandemic accelerated the process. Organizations are making it work, but they often don't know best practices or the most efficient means of working in the largely virtual, pandemic environment. Post-pandemic, many of the remote/virtual changes the pandemic brought will stay in some form. Technical skills that support this type of workplace will make applicants stand out to many employers because they need/want to do virtual/remote business better.

What soft skills should all Directors of client relations possess?

Vicki Sauter Ph.D.

Professor of Information Systems and Technology, University of Missouri-St. Louis

The major soft skill needed by all graduates is communication, and net etiquette (netiquette), especially by younger workers. These workers are on the computer or the phone at all times. They don't distinguish between professional communication and personal communication. That combined with most communication happening in text, in Zoom, etc. They need to understand that you cannot rely upon emoticons and abbreviations to get your points across to the boss or the customer.

Associated with this is a need for comfort with computers, software, and fast changes in both.

Do you want to know more?

List of director of client relations skills to add to your resume

The most important skills for a director of client relations resume and required skills for a director of client relations to have include:

Project Management
Client Issues
Healthcare
Account Management
Business Development
Client Relations
Digital Marketing
Client Facing
Client Satisfaction
Market Research
PowerPoint
HR
Customer Satisfaction
Client Expectations
Oversight
Client Service
Client Accounts

Customer Service
CRM
Revenue Growth
Business Relationships
Exceptional Client
Trade Shows
Excellent Interpersonal
Strategic Account Management
Process Improvement
Salesforce
Excellent Client
Client Development
Technical Support
Client Retention
Direct Reports
Gross Profit
Saas

C-Level
Facebook
C-Suite
Linkedin
Twitter
Press Releases
ROI
Sales Process
SLA
Customer Support
Executive Management
Business Plan
KPI
Net Promoter Score
RFP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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