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Top 50 Director Of Client Relations Skills

Below we've compiled a list of the most important skills for a Director Of Client Relations. We ranked the top skills based on the percentage of Director Of Client Relations resumes they appeared on. For example, 12.5% of Director Of Client Relations resumes contained Client Relationships as a skill. Let's find out what skills a Director Of Client Relations actually needs in order to be successful in the workplace.

These are the most important skills for a Director Of Client Relations:

1. Client Relationships

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high Demand
Here's how Client Relationships is used in Director Of Client Relations jobs:
  • Grow client base by successfully recruiting new customers, effectively maintain client relationships and establishing mutually beneficial relationships with specialty subcontractors.
  • Managed teams that oversaw sales, relocation policy counseling and corporate client relationships.
  • Managed client relationships for project, interim and direct-hire staffing opportunities.
  • Renewed lapsed client relationships that increased bidding opportunities.
  • Optimized client relationships for institutional investor base.
  • Maintained relationships with current clients, established and nurtured development of new client relationships while pushing to grow business.
  • Established and cultivated executive-level and cross functional client relationships with partners, in-house counsel, and IT stakeholders.
  • Managed client relationships that resulted in 80% client retention and annual recurring revenue of $500,000.
  • Maintained client relationships and was the first line of contact for any inquiries or other needs.
  • Developed highly strong client relationships and earned reputation for exceeding client s business goals.
  • Manage all vendor, client relationships, and marketing campaigns while driving improved performance.
  • Communicated with clients to maintain and cultivate client relationships to ensure continued growth.
  • Promote and reinforce Personal Injury and No-Fault Collections client relationships.
  • Cultivated, nurtured, and developed client relationships.
  • Develop and maintain current client relationships.
  • Added, retained and grew accounts and client relationships Generated $550K+ in annual revenue for Perfection Plus, ongoing.
  • Attended over 50 key industry conferences and events to identify new revenue opportunities while maintaining current client relationships.
  • Developed growth strategies and managed client relationships across multiple industries for Fortune 500 & Fortune 1000 clients.
  • Handle client relationships and assist with ad-hoc projects.
  • Managed client relationships and engaged as a strategic ecommerce advisor.

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2 Client Relationships Jobs

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2. Customer Service

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high Demand
Here's how Customer Service is used in Director Of Client Relations jobs:
  • Monitored quality metrics for customer service and laboratory departments to identify trends and implement resolutions.
  • Managed five customer service representatives and three accounts receivable representatives across three states.
  • Promoted and maintained quality customer service ensuring efficient and accurate processing of transactions.
  • Provided exceptional customer service and escalated unresolved issues immediately.
  • Trained customer service representatives on building better Teams.
  • Work directly with event planners, contracting S&S to provide security during events, ensuring exceptional customer service.
  • Trained sales reps and assistant PM on customer service practices and interviewed as part of panel for recruiting candidates.
  • Provide high-level customer service in response to business inquiries and leads in the Washington, DC metropolitan area.
  • Managed the Domestic Customer Service Department; Supervised, developed, and evaluated team of six relocation staff.
  • Incubated leads with superior customer service until ready to work with a real estate agent.
  • Coach and motivate Client Relations Managers to achieve corporate customer service and sales objectives.
  • Served as customer service representative for both dealers and end users of our products.
  • Maintain client satisfaction through weekly customer service calls to ensure expectations are being met.
  • Managed all aspects of customer service call center supporting over 250 client offices.
  • Responded to customer calls and questions providing superb customer service.
  • Provided high level of customer service for clients.
  • Provided on-going field based customer service and training to eye-care professionals as an outside provider relations manager.
  • Implemented best practices customer service policy's resulting in record 20 new accts /mo.
  • Maintain satisfaction records, constantly seeking new ways to improve customer service.
  • Created a detailed-oriented customer service strategy to effectively link buyers to a portfolio of vendors to ensure client personalization & satisfaction.

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1 Customer Service Jobs

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3. Revenue Growth

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high Demand
Here's how Revenue Growth is used in Director Of Client Relations jobs:
  • Delivered positive and sustainable revenue growth for 5 consecutive years contributing to the sale to another private equity firm.
  • Delivered a 23% revenue growth and achieved a 95% client retention rate during economic downturn.
  • Propelled revenue growth from existing client accounts through loyalty incentives and program enhancement.
  • Led sales team to revenue growth of over 140% on all accounts.
  • Identify opportunities for revenue growth within a diverse portfolio of accounts.
  • Achieved 27% international (MOW) revenue growth.
  • Maximized revenue growth, retention, and contract renewal.
  • Result: Grew from 5 employees to over 20 with increased revenue growth from $450K to $13.2M.
  • Achieved 2008 revenue growth year over year by +$2M.
  • Achieved 2007 revenue growth year over year by +$1M.

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2 Revenue Growth Jobs

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4. New Clients

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high Demand
Here's how New Clients is used in Director Of Client Relations jobs:
  • Establish strategic market analysis initiatives and identify potential opportunities and new clients, promoting company growth and meeting business objectives.
  • Prospected for new clients to build client database for new modeling and talent agency in Denver, Co.
  • Recruited new clients, maintained current client list with active communication with those having any concerns or complications/complaints.
  • Joined the sales team on outside sales calls to new clients and conducted warehouse tours for potential clients.
  • Established new clients and integrated with initiatives in Tennessee, Mississippi, Alabama and Georgia.
  • Developed permanent marketing materials representing the company's core values to attract new clients.
  • Led revenue growth within existing client base and the capture of new clients.
  • Gain access to new Clients and develop relationships that drive revenue growth.
  • Signed numerous hospitals as new clients, increasing profits by 30%.
  • Cultivated client relations and developed new clients for training services.
  • Maintained strong flow of new clients with 90% retention.
  • Obtained new clients and renewed previous clients.
  • Targeted new clients for Branch Manager prospecting.
  • Followed up with all new clients.
  • Increased business over 50% in 2008 adding 10 new clients in 90 days.
  • Increased new clients by 9% in two years.
  • Nurtured relationships with an average of 27 qualified potential customers/month and a close rate of 2-4 new clients/month.
  • Point of contact for prospective clients Initiated and directed marketing efforts to resource new clients and prospects.
  • Arranged and scheduled prospective new clients for the Talent Division (The Janelle Langford Agency)
  • Increased gross profit by 9.29% and signed 4 new clients representing [ ] in new sales, 2001.

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1 New Clients Jobs

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5. Financial Representative

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high Demand
Here's how Financial Representative is used in Director Of Client Relations jobs:
  • Managed and coordinated financial representative s calendar on a daily basis.
  • Track and manage financial representative's calendar and personal production.
  • Managed a team of seven financial representatives to maintain a consistent level of activity to meet monthly production targets.
  • Assisted Managing Partner in the recruiting, screening, training and mentoring of new financial representatives.

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6. Business Development

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high Demand
Here's how Business Development is used in Director Of Client Relations jobs:
  • Manage corporate marketing, business development and communications functions, creating and overseeing marketing budget and 10-member team.
  • Managed business development for the Market Analytic Solutions Group, focusing on Multinational Manufacturers and Tier 1 Retailers.
  • Motivated a team of skilled professionals to accelerate business development and streamline wealth management services.
  • Contract Business Development and relationship management for a Training and Human Capital firm.
  • Directed new business development for a home restoration business.
  • Support and participate in business development/sales.
  • Coached lawyers in business development.
  • Handle business development and client relations for trial presentation / litigation support specialist firm in MD-DC-VA as well as national markets.
  • Assisted owners with new business development and customer service as they transitioned sale of business to their largest competitor and retired.
  • Worked closely with Business Development as Subject Matter Expert to sell in creative services and help mitigate client concerns to change.
  • Drive all aspects of new business development, account acquisition, management and retention for both regional and national sales territories.
  • Support family owned business in the areas of marketing, business development, client management and implementation.
  • Played a key role in sales, business development Managing Consultant, Senior Program Director, Project Manager
  • Manage the production of high level policies and procedures to streamline business development and marketing outreach.
  • Engaged in new business development;; the agency won 4 new clients during my tenure.
  • Plan, direct and oversee the marketing and business development initiatives within the organization.
  • Manage business development, sales and client relations efforts for a set of accounts.
  • Develop marketing plans and programs for new Business Development and Public Relations.
  • Build long-term, meaningful relationships with key clients in industry Successfully utilized social media networking for business development.
  • Worked with business development to secure long term contracts for products customized for business segments and reseller partners i.e.

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1 Business Development Jobs

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7. Ensure Compliance

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high Demand
Here's how Ensure Compliance is used in Director Of Client Relations jobs:
  • Supported the maintenance of corporate protocols including the development of specific medical protocols to ensure compliance with regulatory requirements.
  • Served as Architectural Review Board lead for community to ensure compliance with the high building standards.
  • Obtain all State and local permits needed to hold children's camps and ensure compliance.
  • Coordinated and oversaw all projects to ensure compliance and completion by required deadlines.
  • Coordinated audits of operating teams nation-wide to ensure compliance with Regulatory requirements and clientpolicies and procedures.

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8. Client Service

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high Demand
Here's how Client Service is used in Director Of Client Relations jobs:
  • Focused on exceeding client service level requirements, retaining and developing existing programs and expanding opportunities within the respective client organizations.
  • Developed and implemented client service strategies from collected customer feedback and market research.
  • Provided strategic and hands-on leadership for client services organization.
  • Nominated to be North American Convergence Lead analyzing business opportunities between Listed Derivatives and Over the Counter Client Service teams.
  • Managed client service, legal and HR matters for a rapidly growing company with a diverse team of 20+ employees.
  • Conducted interviews with targeted client groups and sales team determining client service needs and preferences.
  • Directed Client Services activity for Fortune 500 Accounts in Travel, Transportation and Logistics verticals.
  • Managed Client Services division to oversee productivity of staff and ensure client satisfaction.
  • Developed and managed a P&L model for the client services organization.
  • Facilitated client development through marketing and public relations, client services programs.
  • Provided marketing and client services support to as many as 100 consultants/staff.
  • Created new processes and systems for increasing client service satisfaction.
  • Provided client service functions to over 200 households.
  • Crafted client support plans across client services organizations.
  • Assessed client services organizational structure and implemented a regionalized service structure delivering an exceptional client experience.
  • Provide exceptional client service with a holistic approach focused on the clients needs and how we can meet them.
  • Lead company's sales management team, including key accounts manager and client services manager.
  • Worked closely with broker-appointed client service representatives (GHI, United Healthcare, Aetna, CIGNA, etc.)
  • Key accounts manager and client services manager.
  • Coordinate deliverables and ensure quality Analyze reports to measure and report success in delivering client services Coordinate webinars and annual user conference

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9. CRM

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high Demand
Here's how CRM is used in Director Of Client Relations jobs:
  • Institutionalized appropriate information and history in CRM systems while developed and shared knowledge across teams.
  • Developed Case/Ticketing system in CRM used by Client Focus personnel to set up and manage implementation and ongoing support cases.
  • Recruit, train staff; lead performance measurement and improvement actions in use of Clarify CRM system.
  • Implemented CRM and trade tracking software, created website and RFP content, and oversee database reporting.
  • Mentor and coach a team of 20 insurance agents, including monitoring production and activity through CRM.
  • Google Calendar, Google Docs, CRM; QuickBooks, Maintain Client files for Corporate Office.
  • Frequent review of existing rail rates for opportunities to negotiate reduction CRM / Customer Service.
  • Ensured the CRM Database is always up to date and accurate.
  • Utilized CRM application, Microsoft Dynamics, to manage client database.
  • Maintain database, calendar, CRM system and executive travel.
  • Utilize CRM system for tracking, support and client enhancements.
  • Placed call script on the CRM's customer information page.
  • Build and manage CRM of investor and corporate contacts.
  • Streamline and oversee CRM process and software.
  • Create, manage and grow CRM database.
  • Initiated a firm CRM system.
  • Increased gross sales by 16% in the CRM market in 2015.
  • Implement an innovative CRM software solution to streamline workflows and data, by researching and evaluating previous operational procedures and information.
  • Utilized CRM reporting for export into Excel and development of metrics reporting on emerging services (i.e.
  • Customized CRM system, Maximizer, to better manage client relations.

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1 CRM Jobs

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10. Project Management

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high Demand
Here's how Project Management is used in Director Of Client Relations jobs:
  • Develop and implement standard project management processes and procedures to ensure consistent client relations interaction across all campuses and clients.
  • Operate the Client Relations Center achieve production goals with outstanding project management experience and organizational skill.
  • Owned the relationship for the successful implementation of services including Project Management.
  • Administered project management for highest producing clients.
  • Oversee office management, customer relations, accounts payable/receivable, payroll, HR benefits, tax filing and special project management.
  • Project management - Daily problem solving, decision making, leadership and people management for multiple projects.
  • Implement client on-boarding and project management process for social rich media unit design and development.
  • Trained field managers and analysts on the operation software for fielding and project management.
  • Program and Project Management for new and existing clients.
  • Displayed superior project management skills in meeting deadlines.
  • Project Management Accomplishments AIR CARGO Software
  • Managed all implementation processes, including resource allocation and timeline/project management.
  • Lead Indianapolis-based project management team as well as co-manage Bloomington-based team.
  • Project management through analyzing analytics to optimize sales for accounts.
  • Manage OCG s project management system (Kan Board & Active Colab).
  • Certified Purchasing Manager) with PMP (Project Management Professional) designation.
  • Manage the implementation of Wrike as the project management tool.
  • Developed and implemented Greenline Biodiesel Equipment project management process.
  • Manage client relationships Supervisor for project management team to ensure client deliverables are met.

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2 Project Management Jobs

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11. Account Management

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high Demand
Here's how Account Management is used in Director Of Client Relations jobs:
  • Managed every aspect of client service strategy, including both new business acquisition and direct account management responsibilities.
  • Created and implemented a new business development and account management plan which grew and maximized revenue from current and new clients.
  • Oversee a staff of 30 Implementation and Account Management professionals in support of new and existing Medicare Part D programs.
  • Provided Executive Account management for Xerox Federal Credit Union, Stewart Title, and First American Title implementations.
  • Implemented standard compensation and metrics for Account Management and Collection teams across North America.
  • Developed templates and an account management process for use before and after client visits.
  • Supported sales and account management teams during the selling process and start-up phase.
  • Provide regular custom reports and account management services to customers and sales team.
  • account management while growing business.
  • Led strategic and lifecycle account management, new business sales, retention planning, service and customer satisfaction.
  • Account management of site redesigns, usability & A/B testing initiatives liaising between creative & IT teams.
  • Travel to sites for account management and training.Achievements Multiple bi-annual Nationwide PrimeTime!

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6 Account Management Jobs

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12. Healthcare

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high Demand
Here's how Healthcare is used in Director Of Client Relations jobs:
  • Set up charitable foundations throughout the newly acquired organizations, as well as other healthcare related organizations
  • Provided on-site open enrollment meetings and educated clients/employees regarding healthcare Plans i.e.
  • Organize clinical group teaching programs on home healthcare eligibility and requirements.
  • Developed target markets and centers of influence, including healthcare professionals, women, not-for-profits, lawyers, accountants and entrepreneurs.
  • Provided advice and counsel for successful exit strategy / transition planning for displaced executives of a healthcare company.
  • Increased the monthly referral base by representing the company at healthcare functions and fostering key external relationships.
  • Represent the company within the healthcare community with professional decorum and respect for the patient care process.
  • Linked programs to reduced absenteeism, higher employee energy and productivity, and lower healthcare costs.
  • Served as a trusted representative to national organizations within healthcare, IT and government.
  • Attained Clients and maintained working relationships with outside counsel and healthcare practitioners.
  • Oversee technology and service activities for healthcare facilities in Western Region.
  • Manage all aspects of business operations for a healthcare agency.
  • Executed business-to-business sales of custom trade show exhibits and portable displays to clients in the healthcare, engineering, and manufacturingindustries.
  • Create analytic reporting to identify opportunities for improving healthcare outcomes and potential opportunities for wellness initiatives.

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9 Healthcare Jobs

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13. Customer Retention

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high Demand
Here's how Customer Retention is used in Director Of Client Relations jobs:
  • Achieved constant revenue growth and customer retention by implementing national and international sales and operational processes.
  • Revamped and supervised the customer care department to maximize customer retention.
  • Administered consultative sales and drove customer retention.
  • Developed new tools and features with IT team based on customer feedback, contributing to increased customer retention and satisfaction.
  • Helped create and implement customer retention programs including Welcome call, Day 15 follow-up, and Quarterly customer outreach !
  • Champion all sales and customer retention strategies to maintain the company's annual revenues of $120M.
  • Track site metrics for CTR, sign-up and conversions for customer retention percentages.

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1 Customer Retention Jobs

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14. Oversight

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high Demand
Here's how Oversight is used in Director Of Client Relations jobs:
  • Managed vendor relationships including contracts, negotiations and oversight.
  • Call center oversight responsibility (vendor) for 20 different call centers across 9 agencies, 600+ total seats at peak.
  • Provide oversight and direction to Client Relations and Operations teams to ensure client needs are met and expectations are exceeded.
  • Have oversight responsibility for IT services and work closely with IT professionals on a major initiative to automate business processes.
  • Provide oversight to ensure work is performed according to WCS processes including compliance, quality assurance and executed client agreements.
  • Lead account oversight and liaison on projects for some of the largest and most successful companies in America.
  • Managed retention, growth and oversight of product management for over 150 clients.
  • Supply technical oversight, manage and oversee support team for international locations.
  • Assisted in the oversight of private art collections.
  • Provide oversight on implementation timelines and deliverables for health screening events.

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15. Trade Shows

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average Demand
Here's how Trade Shows is used in Director Of Client Relations jobs:
  • Represented brand internationally and domestically in trade shows, coordinated distribution of prepared marketing materials.
  • Developed and designed a consistent corporate image for graphical displays for trade shows, brochures, website, and power-point presentations.
  • Manage TonaLaw's involvement with the New York State Chiropractic Association and New York Chiropractic Council's conferences and trade shows.
  • Coordinate, design, and set up over twenty different company trade shows and marketing events marketing towards different clientele.
  • Represented the organization and presented the products & services at conventions, trade shows, and other industry events.
  • Research and arrange for representatives to attend trade shows, including sponsorship opportunities, overall increasing industry presence.
  • Orchestrated, represented and promoted the company at industry trade shows to identify and qualify new business opportunities.
  • Conduct in-services, and represent company at local, regional and statewide trade shows and conventions/conferences as assigned.
  • Authored product launch plans and accompanied executives and talent on press junkets and to trade shows.
  • Wholesale to distributor clients and retailers in office and at national and international trade shows.
  • Attended trade shows and performed demonstrations to prospective clients which increased leads and sales.
  • Coordinated and scheduled 15 trade shows per year with a $50,000 budget.
  • Participated in insurance trade shows and maintained investigators license for five years.
  • Participate in conferences, trade shows and chamber events.
  • Coordinated and attended trade shows and other events.
  • Organize and participate in national trade shows.
  • Network and find events (trunk shows, trade shows, charity events, fashion shows, etc.)
  • Initiate co-marketing and promotional projects with partners Coordination and attendance at trade shows requiring extensive domestic and international travel.
  • Presented new technology at seminars, conferences and trade shows and organized marketing events, social gatherings and sponsorships.
  • Travel to Healthcare Trade shows.

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16. Sales Goals

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average Demand
Here's how Sales Goals is used in Director Of Client Relations jobs:
  • Produce results by educating and leading teams to reach sales goals using advanced software systems, sales and marketing techniques.
  • Advised team on sales goals, objectives, recruiting methods and financial reports.
  • Tripled all assigned sales goals.
  • Managed marketing team Positioned Phoenix office to exceed corporate sales goals.
  • Exceeded sales goals year over year totalling over $2 million dollars in 3 months.

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17. New Accounts

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average Demand
Here's how New Accounts is used in Director Of Client Relations jobs:
  • Increased new accounts 151% & producing accounts 364%, Introduced new revenue streams & increased partner production 763%.
  • Opened new accounts for both staff supplementation and software development -was given no existing accounts to work with.
  • Prospected and closed new accounts while growing relationships with existing clients, increasing AUM each year.
  • Handle direct calls from clients and assist in formation of new accounts.
  • Prospected to obtain new accounts while maintaining relationships with existing accounts.
  • Establish new accounts while maintaining and growing existing accounts.
  • Manage new start up implementations of new accounts.

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18. Customer Base

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average Demand
Here's how Customer Base is used in Director Of Client Relations jobs:
  • Relocated facility to professional environment reflective of increasing 1.25M name customer base and needs.
  • Developed new and existing clients to create a diversified customer base in a niche market.
  • Managed custom code projects, while increasing client's customer base and retention.
  • Developed a diverse customer based to include public sector and commercial clients.
  • Maintained large customer base and responsible for new business.
  • Create marketing strategies to increase customer base.
  • Helped ieLinks grow customer base about 300% in 14 months, with proportional income growth.

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19. Technical Support

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average Demand
Here's how Technical Support is used in Director Of Client Relations jobs:
  • Redesigned and restructured Technical Support Call Center resulting in significantly improved corporate image and customer satisfaction levels.
  • Manage various departments in distinct capacities to include customer service, technical support, retention and quality assurance.
  • Managed the technical support staff and supporting processes to address issue intake, investigation, escalation and resolution.
  • Managed software development, projects and customer technical support services to clients.
  • Led the entire technical support team through management transition.

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20. Process Improvement

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Here's how Process Improvement is used in Director Of Client Relations jobs:
  • Establish process improvements and opportunities to lead major acquisition and integration of local PDN provider.
  • Develop and implement successful company and departmental operating procedures including work flow and process improvement.
  • Identify and implement opportunities to improve client relations while working through internal process improvements.
  • Negotiate client service agreements Identified process improvements and cost alternatives to reduce spending.
  • Facilitated process improvement via statistical analysis and managing state mandated program outcomes.
  • Identify process improvement opportunities and partner with associates to implement.
  • Facilitated process improvement projects to aid LSC-Online units in providing seamless support services to students and faculty.
  • Collaborated with Marketing and provided leadership for Client Regional User Groups to increase process improvement among clients.
  • Increased agent average monthly profitability from 4% to 12% through process improvements and coaching.
  • Direct marketing budget, process improvements, and client segmentation.
  • Implemented process improvements equating to 50% expense reduction.
  • Define strategy, build goals and functional requirements for projects to support continuous process improvement.
  • Opened the Denver Branch of Acetta, a business process improvement-consulting firm.

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21. ROI

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average Demand
Here's how ROI is used in Director Of Client Relations jobs:
  • Augmented core products with improvements winning returning customer loyalty and increase in ROI by 60% within the first 6 months.
  • Managed the launch of smart phone applications (for Apple, Android, BlackBerry, and Windows Mobile).
  • Spearheaded campaign development, script & collateral creation, audience profiling, ROI analysis and agent training.
  • Led client ROI program to deliver eight strategic projects across client valued at $6 MM.
  • Implement integration of financial engineering to illustrate cost savings and ROI with internal finance model.
  • Provide strategic marketing and business recommendations to increase impact of solutions and drive ROI.
  • Established objectives for each campaign and evaluated return on investment (ROI).
  • Traced and quantified the impact of expenditures on marketing (ROI).
  • Developed specific strategy and sales plan for each individual client supporting ROI.
  • Increased sales ROI by establishing training materials and effective sales tools.
  • Analyzed customer data and propose enhancements to drive higher ROI.
  • Work within .NET, PHP, iOS and Android application development.

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22. Facebook

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average Demand
Here's how Facebook is used in Director Of Client Relations jobs:
  • Developed all Social Media such as Facebook, Linked In, Yelp, Yahoo, Google adds, You Tube.
  • Use social media sites such as LinkedIn, Twitter, and Facebook to promote discounts and coupons.
  • Managed social media such as Facebook and LinkedIn to network and gain more exposure to the firm.
  • Created social media posts for nonprofit Facebook page, emails, and website updates.
  • Created a company website and social media pages, including Facebook and LinkedIn.
  • Developed social media marketing platform and campaign including Facebook, Twitter & LinkedIn.
  • Maintained social networking sites including twitter, facebook, and blogs, acting as liaison between clients and cooperate team members.
  • Guided four person team in developing a measurable social media strategy that increased engagement on Instagram and Facebook.
  • Managed social media outreach: Instagram, Twitter, Facebook and LinkedIn.
  • Manage multiple social media platforms including Instagram, Facebook, and Twitter.

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23. Salesforce

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Here's how Salesforce is used in Director Of Client Relations jobs:
  • Maintain all account, contract, & opportunities information in SalesForce.
  • Acted as lead administrator for Salesforce, the company's Customer Relationship Management technology platform.
  • Managed the internal development and rollout of Strategic Customer Planning and the implementation of SalesForce.com.
  • Implemented CRM tool - Salesforce and mapping program to ensure efficient travel throughout the state to meet with clients and prospects.
  • Organized and personally rolled out a Salesforce CRM, while serving as a catalyst for improvements in support processes and measures.
  • Provided IT support for internal and external employees including customization of MAS 200, Telephone/IP vendors and Salesforce CRM.
  • Maximized use of Salesforce CRM by implementing new apps to integrate existing technology.
  • Work as Administrator on Salesforce to optimize data entry and work flow operations.
  • Worked with Streetscape, directly held fund companies, EZapp, Smart Office, Docusign, Salesforce.

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24. RFP

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Here's how RFP is used in Director Of Client Relations jobs:
  • Identify potential business opportunities that are consistent with the agencies strategic positioning, including national RFP's and government contracts.
  • Developed RFP responses, participated in sales presentations, and managed major existing accounts such as Wal-Mart and Exxon-Mobil.
  • Assisted RFP renewal of workers compensation contracts of county accounts and provided solutions to client-related concerns.
  • Responded to RFP's, created sales proposals, discussed service offering to potential clients.
  • Develop specifications and execution of response to RFI/RFQ/RFP based on client requirements and needs.
  • Directed the preparation of RFQ's and RFP's; develop and negotiate contracts.
  • Respond to requests for RFP's from prospective clients.
  • Handled preparation for RFP process including on site analysis.
  • Support RFP and proposal responses.
  • Collaborate with Research and Operations to improve institutional marketing materials and complete RFPs.
  • Developed a standardized proposal and RFP response process and worked on all proposals.
  • Prepared and received contracts, proposals, RFPs, and LOIs.

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25. Client Issues

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Here's how Client Issues is used in Director Of Client Relations jobs:
  • Collaborated with internal engineering teams and management to facilitate resolution of client issues providing corrective options and/or workaround scenarios.
  • Identify and analyze client issues to see trends and work with Chief Architect to develop solutions and implement new QA protocols
  • Designed a new process that addressed and resolved client issues; aligned utilization to launch the new CRM software tool.
  • Liaised between clients and across the organization; responded immediately to client issues to ensure complete satisfaction.
  • Managed and monitored client issues and escalated as required interfacing with the Project Management Office.
  • Managed daily load of 25-30 client calls; resolved client issues and transaction disputes.
  • Served as the primary contact for all escalations of client issues and performance concerns.
  • Developed extensive knowledge of various technologies which was leveraged in solving client issues.
  • Managed client expectations and resolved all client issues Built and enhanced client relationships as well as cultivated retention and growth opportunities.
  • Provide leadership within Tangoe's Sales, Operations and Marketing groups to relay client issues and opportunities.

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7 Client Issues Jobs

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26. HR

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Here's how HR is used in Director Of Client Relations jobs:
  • Provide value through business planning and administrative consulting services to small businesses and individuals.
  • Developed media buying methodologies across mobile networks through rigorous testing and analysis.
  • Maintained client database through personalized emails and direct contact.
  • Cross promoted company brands through home entertainment, book and product launches with story-lines for national press and consumer events.
  • Increased client renewal rate to 97% from 85% through improved communications & client advocacy & retaining at-risk clients.
  • Traveled extensively throughout the US and Sweden in the role of technical sales rep., product development and Claims handling.
  • Reduced total accounts receivable by approximately $100,000 or 90% in less than three (3) months.
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services.
  • Collaborated with sales team to provide client support through specialized teams, training, and office visits.
  • Created and enhanced structure within the department to expand the outreach of information throughout the entire company.
  • Appointed to one of the top three automotive manufacturers to qualify potential opportunities within the account.
  • Drive revenue growth through creative marketing strategies, strong sales techniques, and impeccable customer service.
  • Managed the relationship between Client, Candidate, and Recruiting Account Manager throughout sales process.
  • Featured on Christopher Reeve's site, New Mobility Magazine, & Phoenix Magazine.
  • Manage and report project changes through formal Project Change Request (PCR) procedure.
  • Procured all required talent through various methods, sources, and interviews.
  • Promote company to potential clientele through networking events and in person meetings.
  • Appointed to lead the marketing function through a turnaround.
  • Improved customer support through workflow organization and streamlining processes.
  • Market research -Establishing client relations -Meeting monthly sales goals -Payroll through Quickbooks -Office management

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27. KPI

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Here's how KPI is used in Director Of Client Relations jobs:
  • Created and supervised the ongoing execution of reports and KPI's for various project initiatives.
  • Work with clients to create goals and KPI's for our collaborative work.
  • Increased efficiency and set standards for measuring success by establishing standard operating procedures and KPIs for SSI's top-six accounts.
  • Establish and manage team performance metrics (KPIs) to ensure success, drive efficiency and develop/coach employees.
  • Conducted marketing research, analyzed KPI s and identified keywords to setup Pay Per Click campaigns.

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28. Phone Calls

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Here's how Phone Calls is used in Director Of Client Relations jobs:
  • Increased production and client support in daily communications via email, phone calls, and training sessions.
  • Make outbound phone calls to prospects and existing clients designed to increase their relationships.
  • Enhance communication by promptly answering phone calls, emails, and making appointments.
  • Average between 80-100 phone calls a day.
  • Monitored phone calls and reported on call volume, adherence to policy and other metrics via Fonality.
  • Marketed local court reporting services to Las Vegas area law firms through day-to-day office visits, emails and phone calls.

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29. Market Share

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Here's how Market Share is used in Director Of Client Relations jobs:
  • Worked with senior management in the planning of corporate strategies for maintaining and increasing market share.
  • Develop and proactively identify further growth of LOGS market share in the Default Servicing arena.
  • Expanded managed services contract market share by 40% since 2006..
  • Developed Channel Partner Relations to grow market share.
  • Increased market share and retention by spearheading and handling all ecommerce marketing, including concept/strategy development, implementation and execution.

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30. Saas

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Here's how Saas is used in Director Of Client Relations jobs:
  • Managed consulting and education SaaS implementation engagements for learning XBRL and the software to be in compliance with the government regulators.
  • Worked as Director of Client Success at CalReply, a B2B SaaS platform that drives real-time engagement through calendar marketing.
  • Challenge: Hired to reverse global declining sales consulting trend and market new SaaS technology Results: Reversed declining sales trend.

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31. Internal Departments

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Here's how Internal Departments is used in Director Of Client Relations jobs:
  • Managed client/management/vendor expectations concerning development of new initiatives and negotiated internal departments and work streams to bring initiatives to fruition.
  • Collaborated with internal departments and company vendors to insure clients received superior product and service experiences.
  • Resolved and escalated customer disputes leveraging appropriate internal departments as needed.

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32. C-Level

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Here's how C-Level is used in Director Of Client Relations jobs:
  • Cultivated and maintained collaborative relationships with account contacts up to the C-level.
  • Fostered sustainable collaborative relationships with C-level executives.
  • Served as primary point of contact between agency and C-level clients in setting and managing expectations between agency and client.
  • Direct contacts were CIO, C-level clients and directors of IT departments.
  • Cultivate C-level relationships to grow wallet share of IT spend.

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33. Press Releases

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Here's how Press Releases is used in Director Of Client Relations jobs:
  • Distributed press releases, placed advertisements and secured space for attorney-written articles.
  • Write and distribute client proposals, marketing collateral, internal communications, and press releases promoting the firm.
  • Co-conceptualized, authored, and designed profit-driven brochures, press releases, and magazine advertisements.
  • Managed development of firm logo and resume, promotional items, press releases, giveaways.
  • Track training progress; distribute Press Releases; update Client Status Spreadsheets and files.
  • Write press releases, feature stories, and quarterly newsletters.
  • Published press releases, event announcements and monthly internal newsletter.
  • Developed media lists for distributing Press Releases and story ideas.

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34. Daily Operations

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Here's how Daily Operations is used in Director Of Client Relations jobs:
  • Managed overall daily operations of agency including staff supervision in multiple locations.
  • Directed all daily operations, financial control and business development.
  • Contributed and oversaw the daily operations of the sales and marketing team from an administrative perspective across multiple client accounts.
  • Oversee the daily operations of client records management and schedule reviews of client records to ensure completion.
  • Managed project budgets, invoicing, and daily operations.
  • Oversee Client Relations department in daily operations.

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35. Special Events

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Here's how Special Events is used in Director Of Client Relations jobs:
  • Planned, coordinated, and managed all company special events and trade shows throughout tenure.
  • Orchestrated parties, special events, and promotional concepts all with budgetary constrictions in mind.
  • Coordinated meetings, receptions, annual seminars, sponsorship activities and special events.
  • Set up registration/welcome desk at Chevron corporate sales meetings and special events.
  • Planned meetings and special events.
  • Develop and implement special events for fundraising and community-based awareness initiatives.
  • Created client events, including investment manager calls, webinars and special events.
  • Developed and managed all corporate sponsorship sales, special events, marketing and promotional aspects for "start-up" NHL franchise.

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36. Client Meetings

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Here's how Client Meetings is used in Director Of Client Relations jobs:
  • Traveled with department managers for client meetings and created company marketing materials.
  • Engage & follow-up with project managers and conduct client meetings in-person and over the phone.
  • Participate in all client meetings, organize and facilitate the next steps.
  • Plan and conduct client meetings and reviews.
  • Conducted weekly client meetings and checkpoints Oversaw workflow internally to insure quality delivery on project.

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37. Quickbooks

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Here's how Quickbooks is used in Director Of Client Relations jobs:
  • General office duties; Book keeping with QuickBooks online, filing, Kept up to date documents
  • Entered firm expenses in QuickBooks and manage all paid bills.

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38. Twitter

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Here's how Twitter is used in Director Of Client Relations jobs:
  • Supported customers via phone, email, chat and social media (twitter).

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39. SEO

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Here's how SEO is used in Director Of Client Relations jobs:
  • Designed and managed website content using relevant social media and digital marketing strategies to increase site traffic and SEO.
  • Consulted B2B, B2C, and some Fortune 500 clients regarding their SEO/marketing needs when using PRO product !
  • Provide client with marketing guidance including web development, SEO, e-mail marketing, social media, etc
  • Design supplementary web content to integrate social media, corporate website SEO, and direct mail campaigns.
  • Work with editorial and marketing teams to drive SEO in content creation and content programming.
  • Collaborated with Interactive Team on website development, SEO and social media tool and strategy.
  • Coordinated with SEO Team to increase website traffic and create sharable content on a newly designed website.
  • Developed a strategic marketing plan Conducted marketing research and utilized PPC and SEO tools.

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40. Customer Relationships

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Here's how Customer Relationships is used in Director Of Client Relations jobs:
  • Provide clients with excellent experience and facilitate client retention by building strong customer relationships.
  • Defined and developed key roles to ensure seamless management and support of customer relationships through the client relations function.
  • Commended for building strong customer relationships and new business.
  • Established and built strong customer relationships.
  • Created effective marketing presentations and materials Developed and closely managing customer relationships; company liaison
  • Presented Ameriprise's "Grand Champion for Vendor Management" award for developing and growing strong customer relationships.

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41. Market Research

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Here's how Market Research is used in Director Of Client Relations jobs:
  • Conducted market research analysis to identify electronic commerce trends, market opportunities, or competitor performance.
  • Performed extensive market research on new products from outside manufacturers.
  • Provided support for everyday projects including market research, client presentations, and real estate committee packages.
  • Generated market research before and after each specific campaign to define target markets and improve strategy.
  • Led development and implementation of market research best practice training for Heinz in 15 emerging markets.
  • Designed incentive programs and goals for sales team through extensive Competitive Market Research.
  • Assisted with market research, client presentations, and real estate committee packets.
  • Delivered local marketing, ethnic and customer focused insights analytics to market research and merchant organization highlighting market and customer opportunities.

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42. Contract Negotiations

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Here's how Contract Negotiations is used in Director Of Client Relations jobs:
  • Leveraged media to raise client profiles, increase sponsorship opportunities and generate coverage during contract negotiations.
  • Direct owner of business development opportunities from original presentation to contract negotiations and operational on-boarding.
  • Executed strategies to target clients to include proposal development, presentation and contract negotiations.
  • Maintain financial profitability through responsible contract negotiations.
  • Secured new business as a result of effective pricing, proposals and presentations, as well as through effective contract negotiations.
  • Contract negotiations to increase accounts payable and yield more corporate partnerships.
  • Initiated and spearheaded million dollar contract negotiations with budgets ranging from $15MM - $ 30MM.
  • Provided leadership in quarterly business reviews, contract negotiations of SOWs, service deliverables, SLAs.

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43. Client Development

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Here's how Client Development is used in Director Of Client Relations jobs:
  • Established and successfully managed Client Development Department which yielded new business and increased revenue.
  • Organized and implemented client development activities both locally and nationally.
  • Coordinated law firm marketing and client development activities.
  • Point person for the production of legislative and process based training requested for client development.
  • Drive day-to-day sales operations, client development and ongoing relationships for contract legal staffing company.

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44. Sales Presentations

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Here's how Sales Presentations is used in Director Of Client Relations jobs:
  • Develop and execute customized sales presentations and proposals designed to address specific client needs.
  • Advanced corporate goals by conducting sales presentations, negotiation, and monitoring performance of revenue growth for all clients.
  • Coordinated and assisted external Marketing vendor to create impactful marketing materials used during sales presentations and cold calls.
  • Conducted sales presentations in person and via Webinar.

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45. Company Website

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Here's how Company Website is used in Director Of Client Relations jobs:
  • Ensured effective, branded marketing communications including the company website, print communication, and advertising.
  • Trusted to draft copy for new company website, employee biographies, blog posts, and social media updates.
  • Led social media campaign, created special promotions, and regularly updated company website.
  • Design, organize and maintain all company websites
  • Maintained company website (SquareSpace).

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46. Sales Process

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Here's how Sales Process is used in Director Of Client Relations jobs:
  • Supported sales process (ran usage reports, set up accounts, researched accounts upon request, qualified leads) !
  • Act as the subject matter expert in sales process; conducting live or virtual sales presentations.
  • Monitored client progress through entire sales process to final delivery.
  • Moved sales force to a consultative sales process Redesign ed sales process, proposals and constructed and deliver ed sales presentations.

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47. Annual Sales

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Here's how Annual Sales is used in Director Of Client Relations jobs:
  • Provided sales support to Special Projects Division Manager; exceeded annual sales goal by 150% within first six months.
  • Exceeded aggressive goals by generating $13.5 million in annual sales revenue on an annual goal of $12 million.
  • Launched a new service category and successfully reached the initial annual sales goal within 6 months.
  • Exceeded sales targets generating $3M+ in annual sales by developing relationships with profile clients.

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48. Customer Relations

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Here's how Customer Relations is used in Director Of Client Relations jobs:
  • Develop, implement and participate in Customer Relationship Management program; organize and attend quarterly/semi-annual meetings with customer corporate representatives.
  • Establish and maintain customer relationship management database including ongoing client relations and new prospect and opportunity tracking.
  • Defined the sales cycle and developed standards for customer relationship management.
  • Used Microsoft Access for documenting client information and customer relationship management.
  • Managed customer relations for key customer enabling growth from $80K/YR to $2M/YR over 5 years.
  • Field all customer calls for logistics, customer relations and product & service quality issues.
  • Directed and performed customer relations, appointment scheduling, and quality control.
  • Designed new company logo and marketing materials, recreated a more efficient/enticing website, and improved customer relations.

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49. Linkedin

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50. Client Expectations

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Here's how Client Expectations is used in Director Of Client Relations jobs:
  • Manage potential new client communications and client expectations.
  • Engaged clients to discover needs, generate leads and referrals to reach and exceed client expectations and goals.
  • Worked closely with in-house counsel to ensure MFR / POC are being filed timely to meet client expectations
  • Orchestrated a 40% growth in merchant processing by guiding client expectations and improving company-client relations.
  • Led and directed staff to exceed client expectations during highly visible, local and national events.
  • Manage client expectations, and offer intuitive suggestions and advice.

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Director Of Client Relations Jobs

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20 Most Common Skills For A Director Of Client Relations

Client Relationships

16.2%

Customer Service

11.0%

Revenue Growth

10.7%

New Clients

10.3%

Financial Representative

9.5%

Business Development

6.7%

Ensure Compliance

4.8%

Client Service

4.2%

CRM

3.6%

Project Management

3.3%

Account Management

2.8%

Healthcare

2.6%

Customer Retention

2.4%

Oversight

2.2%

Trade Shows

2.0%

Sales Goals

1.7%

New Accounts

1.6%

Customer Base

1.5%

Technical Support

1.5%

Process Improvement

1.4%
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Typical Skill-Sets Required For A Director Of Client Relations

Rank Skill
1 Client Relationships 12.5%
2 Customer Service 8.5%
3 Revenue Growth 8.3%
4 New Clients 8.0%
5 Financial Representative 7.4%
6 Business Development 5.2%
7 Ensure Compliance 3.7%
8 Client Service 3.3%
9 CRM 2.8%
10 Project Management 2.5%
11 Account Management 2.2%
12 Healthcare 2.0%
13 Customer Retention 1.9%
14 Oversight 1.7%
15 Trade Shows 1.5%
16 Sales Goals 1.3%
17 New Accounts 1.2%
18 Customer Base 1.2%
19 Technical Support 1.1%
20 Process Improvement 1.1%
21 ROI 1.1%
22 Facebook 1.0%
23 Salesforce 1.0%
24 RFP 1.0%
25 Client Issues 1.0%
26 HR 0.9%
27 KPI 0.9%
28 Phone Calls 0.9%
29 Market Share 0.8%
30 Saas 0.8%
31 Internal Departments 0.8%
32 C-Level 0.8%
33 Press Releases 0.8%
34 Daily Operations 0.8%
35 Special Events 0.8%
36 Client Meetings 0.7%
37 Quickbooks 0.7%
38 Twitter 0.7%
39 SEO 0.7%
40 Customer Relationships 0.7%
41 Market Research 0.6%
42 Contract Negotiations 0.6%
43 Client Development 0.6%
44 Sales Presentations 0.6%
45 Company Website 0.6%
46 Sales Process 0.6%
47 Annual Sales 0.6%
48 Customer Relations 0.6%
49 Linkedin 0.6%
50 Client Expectations 0.6%
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