What does a director of client relations do?
A director of client relations is responsible for maintaining healthy business partnerships with clients, offering the company's quality services to boost brand awareness for the target audience on various market platforms. Directors of client relations identify the clients' needs, as well as their long-term goals, to strategize business techniques and project management procedures that would help the clients reach their maximum objectives. They also handle budget allocation for different teams, ensuring that each department receives adequate resources for operations.
Director of client relations responsibilities
Here are examples of responsibilities from real director of client relations resumes:
- Manage social media such as Facebook and LinkedIn to network and gain more exposure to the firm.
- Develop RFP responses, participate in sales presentations, and manage major existing accounts such as Wal-Mart and Exxon-Mobil.
- Manage projects for extensive keyword research and develop a comprehensive SEO strategy.
- Join sales team to help with SaaS transformation.
- Design and implement sales and marketing strategies that introduce the organization into the national group Medicare market.
- Develop KPI standards for collectors and sales team base upon clients needs to promote efficiency and collection results.
- Develop and execute client marketing campaigns including web design, SEO & SEM, email marketing and social media management.
- Partner with other Nielsen division on custom research and marketing initiatives to produce actionable recommendation on future business planning.
Director of client relations skills and personality traits
We calculated that 9% of Directors Of Client Relations are proficient in Project Management, Client Issues, and Healthcare. They’re also known for soft skills such as Organizational skills, Problem-solving skills, and Speaking skills.
We break down the percentage of Directors Of Client Relations that have these skills listed on their resume here:
- Project Management, 9%
Develop and implement standard project management processes and procedures to ensure consistent client relations interaction across all campuses and clients.
- Client Issues, 7%
Collaborated with internal engineering teams and management to facilitate resolution of client issues providing corrective options and/or workaround scenarios.
- Healthcare, 6%
Set up charitable foundations throughout the newly acquired organizations, as well as other healthcare related organizations
- Account Management, 5%
Managed every aspect of client service strategy, including both new business acquisition and direct account management responsibilities.
- Business Development, 5%
Manage corporate marketing, business development and communications functions, creating and overseeing marketing budget and 10-member team.
- Client Relations, 4%
Grow client base by successfully recruiting new customers, effectively maintain client relationships and establishing mutually beneficial relationships with specialty subcontractors.
"project management," "client issues," and "healthcare" are among the most common skills that directors of client relations use at work. You can find even more director of client relations responsibilities below, including:
Organizational skills. To carry out their duties, the most important skill for a director of client relations to have is organizational skills. Their role and responsibilities require that "public relations and fundraising managers are often in charge of running several events at the same time, requiring superior organizational skills." Directors of client relations often use organizational skills in their day-to-day job, as shown by this real resume: "operate the client relations center achieve production goals with outstanding project management experience and organizational skill. "
Problem-solving skills. Many director of client relations duties rely on problem-solving skills. "managers sometimes must explain how the company or client is handling sensitive issues," so a director of client relations will need this skill often in their role. This resume example is just one of many ways director of client relations responsibilities rely on problem-solving skills: "implement an innovative crm software solution to streamline workflows and data, by researching and evaluating previous operational procedures and information. "
Speaking skills. This is an important skill for directors of client relations to perform their duties. For an example of how director of client relations responsibilities depend on this skill, consider that "public relations and fundraising managers regularly speak on behalf of their organization." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a director of client relations: "managed a/r, presented daily, weekly and monthly reports to c-suite and directors. ".
Writing skills. For certain director of client relations responsibilities to be completed, the job requires competence in "writing skills." The day-to-day duties of a director of client relations rely on this skill, as "managers must be able to write well-organized and clear press releases and speeches." For example, this snippet was taken directly from a resume about how this skill applies to what directors of client relations do: "manage the writing, and packaging off all rfp responses. "
Communication skills. Another crucial skill for a director of client relations to carry out their responsibilities is "communication skills." A big part of what directors of client relations relies on this skill, since "managers deal with the public regularly; therefore, they must be friendly enough to build a rapport with, and receive cooperation from, their media contacts and donors." How this skill relates to director of client relations duties can be seen in an example from a director of client relations resume snippet: "write and distribute client proposals, marketing collateral, internal communications, and press releases promoting the firm. "
Leadership skills. While "leadership skills" is last on this skills list, don't underestimate its importance to director of client relations responsibilities. Much of what a director of client relations does relies on this skill, seeing as "public relations and fundraising managers often lead large teams of specialists or fundraisers and must be able to guide their activities." Here is a resume example of how this skill is used in the everyday duties of directors of client relations: "project management - daily problem solving, decision making, leadership and people management for multiple projects. "
The three companies that hire the most director of client relationss are:
- Black & Veatch40 directors of client relations jobs
- Oracle35 directors of client relations jobs
- Kantar Health
16 directors of client relations jobs
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Compare different directors of client relations
Director of client relations vs. Catering manager
Catering managers are responsible for managing the daily catering operations and services in hotels, restaurants, and resorts. They monitor the quality of food and service provided by their outlets as well as make sure they are presented well. Their goals include achieving high customer satisfaction, producing excellent quality food, and maintaining that sanitary protocols are strictly followed. A degree is not a standard requirement for this job; however, employers do value those who have relevant qualifications with food, home, hotel, and hospitality management.
There are some key differences in the responsibilities of each position. For example, director of client relations responsibilities require skills like "project management," "client issues," "healthcare," and "account management." Meanwhile a typical catering manager has skills in areas such as "culinary," "food service," "booking," and "fine dining." This difference in skills reveals the differences in what each career does.
Catering managers earn the highest salaries when working in the hospitality industry, with an average yearly salary of $51,857. On the other hand, directors of client relations are paid more in the technology industry with an average salary of $112,276.On average, catering managers reach lower levels of education than directors of client relations. Catering managers are 8.0% less likely to earn a Master's Degree and 0.8% less likely to graduate with a Doctoral Degree.Director of client relations vs. Client services director
A client services director is responsible for maintaining healthy business relationships with clients, ensuring that operational teams provide the highest quality services for the clients, following their deliverables and business requirements. Client services directors oversee project management procedures, identifying inconsistencies, and revising business plans to improve outputs and achieve client satisfaction. They also recommend cost-reduction techniques, as well as processes to maximize productivity and enhance the utilization of resources. A client services director coordinates with the clients for progress updates, as well as informing them of adjustments and opportunities for business development.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that director of client relations responsibilities requires skills like "salesforce," "excellent client," "client development," and "technical support." But a client services director might use other skills in their typical duties, such as, "digital transformation," "performance management," "service delivery," and "financial services."
Client services directors may earn a higher salary than directors of client relations, but client services directors earn the most pay in the technology industry with an average salary of $120,175. On the other hand, directors of client relations receive higher pay in the technology industry, where they earn an average salary of $112,276.Average education levels between the two professions vary. Client services directors tend to reach similar levels of education than directors of client relations. In fact, they're 3.7% more likely to graduate with a Master's Degree and 0.8% more likely to earn a Doctoral Degree.Director of client relations vs. Communications director
A communications director is responsible for monitoring and supervising the overall media relations from internal to external communications. A communications director's duties include managing campaigns, providing organizational updates to the employees, supporting social media marketing, developing effective communication strategies to build the organization's reputation, and efficiently leading team members in handling events that represent the business. Communications directors must have strong leadership and communication skills to provide support for the company's daily operations and strategies.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a director of client relations is likely to be skilled in "client issues," "healthcare," "account management," and "client relations," while a typical communications director is skilled in "web content," "external communications," "employee engagement," and "executive communications."
Communications directors earn the highest salary when working in the health care industry, where they receive an average salary of $109,135. Comparatively, directors of client relations have the highest earning potential in the technology industry, with an average salary of $112,276.Most communications directors achieve a similar degree level compared to directors of client relations. For example, they're 3.2% more likely to graduate with a Master's Degree, and 0.3% more likely to earn a Doctoral Degree.Director of client relations vs. Publication director
A publication director spearheads and oversees the operations of publishing establishments, ensuring efficiency and smooth workflow. They have the authority to make publication decisions, set goals, establish guidelines and timelines, delegate tasks and resources among teams, and develop strategies to optimize operations. They also monitor the workflow and the performance of the workforce, addressing issues and concerns if any arise. Moreover, a publication director leads and encourages staff to reach goals, all while implementing the company's policies and regulations, developing new ones as needed.
Types of director of client relations
Updated January 8, 2025
