Director of clinical operations job description

Idaho Home and Hospice is Hiring for a Full Time Director of Clinical Operations,
Registered Nurse (RN) in Twin Falls, ID


Excellent Pay +Benefits 1:1 Patient Care Tuition Reimbursement 401(K) Career Advancement Opportunities Great Culture - join our family!

At
Idaho Home and Hospice
, you will have a career, not just a job. Our mission driven culture is evident by our current employees and the impact made on patients and families.
Idaho Home and Hospice
,
a part of LHC Group, is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home.


Essential Functions


The
Director of Clinical Operations (RN, Registered Nurse)
assists the Executive Director in all functions of clinical oversight of the Hospice provider. This includes oversight of the eligibility of patients referred to hospice services and services provided to patients and supervising their care; maintaining administrative practices, agency philosophy, goals, and policies which assure compliance with applicable state and federal regulations; enhancing the profitability of the agency while maintaining quality of care; and providing motivation and retention of qualified staff.

Responsible for continual compliance with all federal and state regulations, laws, and policies and procedures applicable to hospice services. Maintains personal knowledge of up-to-date federal, state, and Joint Commission regulations. Provides guidance and direction to Patient Care Managers and other clinical staff regarding all aspects of hospice care services. Provides education and oversight for assessment, planning, implementation and evaluation of patient and family/caregiver services for clinical staff. Responsible for directing day to day operations of the provider. Supervises all patient care activities to ensure the delivery of safe, economical, and efficient patient care, which adheres to relevant standards of accepted nursing and medical practice, to include federal and state regulations, and Joint Commission standards, as well as to ensure compliance with payer source criteria. Assists in policy review and revisions as requested to establish and support the highest possible quality of patient care, cost controls, quality assurance, and staff performance. Ensures that established policies are enforced. Provides and/or ensures patient care according to the plan of care as ordered by the physician. Provides oversight in the interdisciplinary care processes to ensure effectiveness.


Education & Experience



Registered nurse in state of practice with at least 2 years supervisory or administrative experience in a hospice or a related field. Hospice and Palliative Care certification preferred. Current CPR certification required. Current Driver's License and vehicle insurance, and access to a dependable vehicle, or public transportation.


Equal Opportunity Employer - vets, disability.

Must be fully vaccinated or be willing to complete full vaccination by date of hire and proof of vaccination will be required. If permitted by state law, the company will consider requests for religious or medical exemptions.

**$7,500 SIGN ON BONUS**


Dublin Springs is a 72-bed behavioral hospital located in Dublin, Ohio. The hospital offers inpatient and outpatient mental health and addiction treatment to adults and their families. At Dublin Springs
,
we are dedicated to
Changing People's Lives®


The Operations Team plays a key role in helping fulfill our mission of "
Changing People's Lives®".
The Director of Operations is responsible for assuring patient movement through assessment, treatment, discharge and aftercare is consistent with organizational vision and mission and facility policy and processes. The Director assures treatment throughout the continuum is responsive to individual patient needs, and based upon clinically proven treatment models and programs. The Director of Operations identifies organizational and/or departmental barriers to patients experiencing maximum benefit and desired outcomes. The Director is responsible for initiating actions that are designed to enhance patient experience while maintaining patient and staff safety.


Members of our team Enjoy:


Working with a highly engaged staff Healthy staffing levels Career growth
Daily Pay - We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule


Position Details



Responsible for ensuring that company approved programs are implemented and being provided consistently. Monitors patient movement and progression through treatment and supports individualized interventions to achieve desired outcomes. Ensures that all rendered services and supporting documents (for example, treatment plans, CPEs, etc.) are completed in a timely and complete fashion and when not, develops and executes timely and effective action plans. Works collaboratively with the business office and the utilization review departments to ensure payment for services. Actively participates in survey activities (TJC, Medicare, and licensing). In collaboration with the Team, identifies and monitors metrics that demonstrate effective patient treatment, implementing actions to address variances when indicated. Assures adequate staffing is in place to manage volume opportunities at all times. Attends treatment team meetings on a regular basis, identifying opportunities to streamline communication processes, enhance engagement, and identify barrier trends between patients and medically necessary services and engage in remediation actions when possible (for example: expanding program options and hours to meet patients scheduling needs) Assures that disciplinary actions are taken when indicated including boundary violations, violations of the code of conduct, attendance, and tardies Actively participates in the patient complaint resolution process as needed. Assures analysis of Patient Satisfaction Surveys, identifying areas of opportunity and engaging in correction action to improve the patient's experience. Holds quarterly intradepartmental meetings with nursing, assessment, and outpatient, fostering an environment of engagement and cascading information to the team in an appropriate and timely manner. Supports in building a collaborative environment, ensuring all Facility team members are working together in a solution-focused manner. Ensures streamlined communication between the assessment, inpatient, business office and outpatient departments - with the goal of having a clear and consistent pathway for the patient admission and treatment process (including direct admissions, step down admissions and step up referrals). Other duties as assigned by leadership.


Qualifications



Bachelor's Degree in Nursing or Master's Degree in Social Work or similar clinical field required. Masters in Business or Hospital Administration preferred. Previous management experience in a fee-standing psychiatric hospital setting required. Valid driver's license CPR certification and Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact. Must provide proof of auto insurance.

What You Will Do:

General Summary

Under limited supervision directs clinical engineering services and management for the assigned clinical engineering departments. Works with other directors to provide the full scope of clinical engineering services, including medical equipment planning, maintenance & support, and clinical system services.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Operations:A. Implements strategic plan that propels the department forward both operationally and technologically. Ensures the reliability and proper use of all medical equipment used within the institutions in order to maintain a safe environment and in full compliance with The Joint Commission Environment of Care Standards for Medical Equipment.B. Manages the continuous operations of medical equipmentC. Tests and evaluates all systems through the effective utilization of staff and contracts.D. Maintains effective communications with senior executive leadership, physicians, department heads, patient care staff, administrators, and managers to resolve long and short-term problems.E. Ensures efficient and high-quality operations services to customers and users of medical equipment.F. Provides technical counsel to staff on codes, standards, maintenance and repair of medical equipment. Consults with and facilitates nursing, ancillary, and medical staff regarding equipment operation.G. Promotes customer involvement to identify and incorporate customer needs in the operational requirements of the clinical engineering department.H. Plans, coordinates and directs all clinical engineering operations during any emergency; maintains communications with affected departments and centralized command center.I. Builds partnerships with clinicians and clinical programs and develops a strong partnership between clinical engineering and information technology.2. Medical Center Maintenance/Life Cycle Management:A. In collaboration with other leaders, designs and implements a risk/needs-based maintenance program based on sound maintenance practices and industry standards.B. Implements and maintains preventive maintenance program that reduces risks and optimizes costs associated with corrective maintenance.C. Reviews and evaluates funding sources and identifies, prioritizes and tracks shortfalls. Determines and communicates implications and risks of shortfalls to management.D. Identifies and maintains a life cycle management plan for systems.E. Identifies tracking mechanism for repairs and replacements.F. Performs cost evaluation of repair versus replacement in life cycle management process.G. Identifies systematic performance measures in order to monitor and evaluate the effective management of the life cycle program.H. Utilizes contracts to supplement existing resources.3. Design Standards and Compliance:A. Develops and maintains design standards for medical equipment to maintain the highest consistency and efficiency of operations and meets clinical user requirements.B. Ensures clinical engineering KPIs are met.C. Ensures compliance with federal, state and local standards, codes, designs and regulations.D. Coordinates the development of a process to manage information using modern, computerized database applications to ensure the record keeping continuity, compliance and integrity of all medical equipment are maintained.E. Interacts with purchasing, clinicians, and engineering by developing guidelines and specifications to establish a cost and operationally effective new/replacement equipment program.4. Capital Equipment Program Management:A. Maintains equipment inventory and condition assessment status information for medical equipment.B. Forecasts replacement requirements in collaboration with the medical equipment planning group based on risk-based criteria.C. Leads capital program planning and execution for medical equipment replacement and new technology adoption and integration. Integrates new technology initiatives and existing capital equipment replacements to minimize institutional operating costs and capital investments.D. Manages the processes for acquisition, installation, and testing of new medical equipment, in coordination with purchasing, project management, clinicians and users.5. Human Resources:A. Provides guidance and general direction for department operations, ensures accurate and timely production of work and the efficient and effective operation of the department including the formulation of operating policies and procedures.B. Establishes and maintains effective management of operations personnel, engineers, and maintenance personnel, including identifying staffing needs, hiring, training and development, evaluation and termination.C. Establishes and implements departmental performance standards. Measures performance against standards and initiates appropriate action when standards are not met. Investigates irregularities and policy violations and takes corrective actions in compliance with Human Resources policies and procedures.D. Develops, implements and maintains a comprehensive and on-going organizational evaluation and restructuring process to meet the institution's evolving goals and objectives.E. Reviews job descriptions, shop functions to determine and implement changes such as reclassification, restructuring and promotions.6. Financial Management:A. Develops and administers operating budget for clinical engineering and central maintenance pool.B. Develops controls and initiatives that ensure cost effective management of staff, supplies and contracts.C. Evaluates and controls purchases by operations personnel.D. Negotiates and monitors contracts associated with the operations of clinical engineering and the central maintenance pool program.7. Safety Management:A. Develops, implements and maintains a safety management program in accordance with The Joint Commission standards notably the Environment of Care Standards for Medical Equipment Management and other applicable regulations, codes and standards.B. Develops policies and procedures to ensure safe clinical engineering services.C. Directs the risk management program for clinical engineering and medical equipment by identifying risk issues and resolving incidents and problems.D. Responsible for the integrity and safety of medical equipment.E. Is responsible for the environment of care medical equipment management plan and associated compliance, data collecting, and reporting activities.F. In collaboration with leaders, develops and monitors departmental performance goals approved by clinical engineering management and reports on progress against the goals and overall program activities and results...

What You Need to Be Successful:

Education and Experience

1. Bachelor's Degree in Biomedical Engineering or related field required. Master's Degree in biomedical engineering, or a related field preferred.2. Formal Biomedical training is required3. 10 years professional experience in the field of clinical engineering, preferably in a hospital setting, or equivalent related qualifications and experience in an electronics field is required. 5 years of progressively responsible supervisory, budget formulation and execution, and management experience is required.

Knowledge, Skills and Abilities

1. Knowledge of the engineering and application of key clinical technologies used in health care diagnosis and treatment sufficient to engage substantively in strategic and tactical discussions with subject matter experts on their use, efficacy, physical and operational characteristics, strategic value, acquisition and operating costs. 2. Comprehensive knowledge of The Joint Commission, local, state, federal codes, building codes, industry standards in medical equipment and clinical engineering fields is required.3. Successful experience leading the planning, selection and adoption of new technology in a medical environment. 4. Knowledge of computer-based automated asset management systems is required. Demonstrated knowledge of microcomputer applications, including word processing, graphics, spreadsheets, and data management is required.5. A high level of proficiency and demonstrated effectiveness in problem solving and implementing new programs related to increasing departmental and organizational operating efficiency is required. Highly effective interpersonal skills are needed to manage multi-trade teams and interact effectively with clinicians at all levels in the organization.6. Highly effective verbal and written communication skills are required to work successfully with a diverse group of staff at all levels within the organization, including executive management and the Board of Directors.We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.