Director of clinical operations resume examples from 2026

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Updated March 26, 2025

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Director of clinical operations resume

Sharon Warren

(790) 555-4460 | swarren@example.com

Raleigh, NC | 71382 E. Park Ave. - 16782

Work experience

2019 - Present
Director Of Clinical Operations, Massage Envy - Raleigh, NC
- Assisted with conducting studies of health services data related to health care beneficiaries, clients or patients.
- Completed coursework in Master Change Agent through GE Healthcare.
- Led the integration of public health, primary and cardiovascular physician practice care throughout the state.
- Mentor, develop and encourage Facility Administrators to his/her full potential.
- Program development, oversight and ongoing collaboration with external vendors who performed the Disease Management Programs.
2012 - 2019
Clinical Director, Massage Envy - Raleigh, NC
- Assist in interviewing and hiring of new staff members on sales team.
- Conducted communication sessions with nurses and staff to share ideas regarding patient care and operational matters.
- Developed all policies and procedures for the units.
- Direct and implement the financial, personnel, patient care, operational and human resource activities.
2005 - 2012
Director, Citi - Florence, KY
- Co-facilitated with Quality Monitoring group to establish uniform policies and procedures for evaluating incoming and outgoing calls.
- Engaged in the Business Development cycle selling online portal reporting and analytic capabilities to potential clients.
- Communicate changes in company's HR policies and procedures and ensure staff compliance.
- Managed overall business operations including instructor scheduling, curriculum changes, and office operations.
2003 - 2005
Patient Relations Director, Miami Valley Hospital - Wilberforce, OH
- Oversee Patient Access internal and external audits.
- Provided leadership to Patient Care Transitions team consisting of four nurse educators and one clinical administrative support secretary.
- Spearhead quality patient care by fostering top-notch performance of department of four Patient Advocates.
- Provide assistance to staff level employees as necessary to insure compliance with department policies and procedures.
- Supervised clinical and QA activities for four branch offices including interaction with the medical staff to coordinate patient care.

Skills

Protocols
Therapeutic Areas
Portfolio
Clinical Trials
Direct Reports
Special Projects
Health Care
Business Units
Procedures
Department Budget

Education

Master's Degree, Nursing (1992 - 1993)
Central State University
Wilberforce,
Bachelor's Degree, Nursing (1979 - 1982)
St. Louis
Saint Louis,

Director of clinical operations resume

Bruce Nelson

(240) 555-1688 | bnelson@example.com

New York, NY | 15631 E. Park Ln. - 47964

Work experience

2020 - Present
Director Of Clinical Operations, Merck & Co. - New York, NY
- Developed promotion criteria and process for Data Management personnel.
- Presented status of protocols during monthly Operational Review Meetings with Senior Staff Participated in and led departmental initiatives.
- Lead the coordinated management of a clinical research department conducting 30 active clinical trials directed toward pharmaceutical and device FDA approval.
2019 - 2020
Nursing Director, Trinitas Regional Medical Center - New York, NY
- Managed budget and quality of patient care delivery on all units.
- Established all Policies and Procedures for the agency.
- Worked closely with MD, psychiatrist, RN psychiatrist, Podiatrist, Ophthalmologist to get all in house care for residents.
2009 - 2019
Director, Deutsche Bank - New York, NY
- Create business plans, quarterly and annual business reviews and presentations to senior management.
- Developed and implemented their business plan for patient contact center.
2008 - 2009
Patient Relations Director, Sodexo Operations - Detroit, MI
- Provided oversight of Patient Access Department, which included human resource, facility, operational, financial, and regulatory management.
- Implemented new home infusion pharmacy for Agnesian Health Care Implemented Long Term Care Pharmacy for Agnesian Health Care.
- Managed all patient accounts for 70+ Physician office.
- Redesigned staffing model to assure consistent RN staffing in all departments.
- Developed processes and procedures for revenue enhancement by implementing upfront/pre-service co-pay and deductible collections.

Skills

FTE
CRA
Patient Access
Daily Operations
Financial Goals
Quality Improvement
Special Events
Business Strategy
Clinical Operations
Trauma

Education

Master's Degree, Nursing (1997 - 1998)
Chamberlain College of Nursing - North Brunswick
,
Bachelor's Degree, Nursing (1984 - 1987)
Chamberlain College of Nursing - North Brunswick
,

Director of clinical operations resume

Sandra Jenkins

(600) 555-9823 | sjenkins@example.com

Chicago, IL | 24932 S. Maple Rd. - 37932

Work experience

2020 - Present
Director Of Clinical Operations, Massage Envy - Chicago, IL
- Assist in interviewing and hiring of new staff members on sales team.
- Train employees on policies and procedures.
- Participate in training and development of staff regarding compliance policies and procedures.
- Develop policies, procedures, and staffing essential to the achievement of the philosophy and objectives of the facility.
- Used electronic health records for documentation of all sessions to ensure compliance with federal and state Medicaid policies and procedures.
- Coordinate the research data collection process, including reviewing and communicating timelines regularly with the Medical Director.
2013 - 2020
Clinical Services Director, Private Practice - Chicago, IL
- General Practice with emphasis on Substance Abuse
- Staff development and training, program development, risk management, marketing and outreach.
- Maintained business relationships to identify processes and procedures for production efficiency.
- Processed pediatric patients for school physicals, newborn checkups, general health exams, and minor surgical procedures.
2011 - 2013
Director Of Social Services, American Senior Communities - Carmel, IN
- Coached employees in new dining program for Dementia Unit.
- Provided linkages and referrals to community resources.
- Provided referrals for hospice and outpatient care services.
- Managed and Achieved Quality Payers (Private pay, Medicare, Insurance and Hospice) through Effective Strategic Planning.
2001 - 2011
Geriatric Care Manager, Sunrise Senior Living Management - Carmel, IN
- Lead Care Manager Assisted residents with ADL's.
- worked in the alzheimer and dementia unit.
- Performed Geriatric patient care- making beds, repositioning residents, dressing residents, and preparing their meals.
- Worked intensely with other health care providers to care for residents.

Skills

Facility
Assurance
Oversight
Staff Members
RN
Psychosocial Assessments
Financial Goals
Administrative Services
Healthcare
Therapeutic Areas

Education

Master's Degree, Biology (1991 - 1992)
University of North Texas
Denton,
Bachelor's Degree, Biology (1979 - 1982)
University of North Texas
Denton,

Director of clinical operations resume

Alan Gomez

(380) 555-7273 | agomez@example.com

Minneapolis, MN | 85101 E. Maple Rd. - 58778

Work experience

2020 - Present
Director Of Clinical Operations, St. Jude Medical Center - Minneapolis, MN
- Manage all aspects of the PFO/Stroke IDE clinical trials, and functional, project team members
- Use of electronic medical records, (Citrix/Cerner).
- Dictated to Doctors to review new treatment plans, address issues, and make PAP adjustments.
- Work closely with medical staff to obtain medical information and implement changes to policy and procedures when necessary.
- Establish and hold providers accountable to standards of performance that ensure quality of patient care.
- Maintain Facility up to Standards for JCAHO, ACHA, OSHA and EPA.
2019 - 2020
Administrative Director, Wells Fargo - Minneapolis, MN
- Coordinate projects and events exercising ability to improvise, improve procedures, and meeting demands on a daily basis.
- Provide oversight of compliance ensuring that regulatory requirements are met.
- Accepted, screened, and routed telephone calls; maintained log of inquiries as required.
2016 - 2019
Program Director, Roosevelt Ind School District - Bellingham, WA
- Applied rigor around all facets of scope, schedule, budget, quality, resource, and risk management.
- Generated processes/procedures following needs assessment through comprehensive questioning of providers/staff members to effectively support preventative care and disease management efforts.
- Converted & acquired subscribers for 6 different Lycos business divisions using email, direct & online campaigns.
- Supervised 12 staff members while providing them with guidance within their summer curriculum through weekly one-on-one meetings, and counseling sessions.
- Oversee budget Review all Medicaid documents as LPHA 24-hour Crisis on-call Develops and enforces agency policies and procedures.
2012 - 2016
Rehabilitation Services Director, American Red Cross - Bellingham, WA
- Delivered range of training, from CPR and first aid to employees and volunteers.
- Worked collaboratively with local EMA director, law enforcement, fire departments, and community response agencies.
- Coordinated with local EMS and other government agencies to provide shelter for families displaced from disasters.
- Monitored compliance to billing / credit policies and bankcard association rules for products / services and procedures.
- Enter in the computer MDS sections G, H, N, J, as well as RAPS, FALL summaries.

Skills

Office Procedures
Clinical Operations
DOR
Facility
Rehab
Procedures
Patient Care
Program Development
Information Technology
Quality Improvement

Education

Master's Degree, Nursing (2003 - 2004)
Western Washington University
Bellingham,
Bachelor's Degree, Nursing (1992 - 1995)
University of South Alabama
Mobile,

Director of clinical operations resume

Rachel Hudson

(660) 555-8576 | rhudson@example.com

Baton Rouge, LA | 5408 N. Park Ave. - 84912

Work experience

2018 - Present
Director Of Clinical Operations, Amedisys - Baton Rouge, LA
- Received referrals and schedules patient care staff.
- Coordinated communication of information relevant to the patient care process.
- Implemented policies and procedures approved by the governing body.
- Provide oversight and participate in ICD-9 coding, OASIS review, QA/QI, FTF and FA compliance.
- Scheduled and managed patient care staff, and coordinated patient care.
2015 - 2018
Chief Operating Officer, Collective - Marion, IN
- Formulate financial plans, business strategy for Board of Director approval.
- Serve as a resource to assist in implementing project management processes and making improvement/changes.
- Team and Program Management: Provided leadership and oversight for 42 professional staff, 16 AmeriCorps members and 40 youth staff.
- Provided hands-on oversight, direction, and leadership to more than 800 employees through team of six direct reports.
- Provide oversight of two Certified Professional Guardianship agencies.
2009 - 2015
Chief Finance Officer, Collective - Marion, IN
- Researched and coordinated special projects directed by chairman and board.
- Provide Quality Customer Service while assisting customers internal and external for merchandises purchased.
- Protected the integrity of the Region's P&L and drove financial performance through variance analysis and cost controls.
- Generated and analyzed financial statements, budgets, and forecasts for senior management.
1990 - 1996
Finance Services Director, CSE - Lynchburg, VA
- Managed all general accounting - payables, receivables, payroll; and financial reporting functions.
- Project manager of a national-chapter staff team that developed Business Plan for fundraising joint venture.
- Spearheaded financial support of business unit divestiture creating quarterly financial statements, addressing three external audits and supporting due-diligence inquiries.
- Conducted PMO Master Schedule Maintenance, with guidance.

Skills

Business Partners
Daily Operations
Financial Statements
Financial Institutions
Start-Up
QA
Loan Portfolio
Clinical Operations
RN
ADP

Education

Doctoral Degree, Business (1996 - 1999)
Indiana Wesleyan University
Marion,
Master's Degree, Business (1979 - 1980)
Liberty University
Lynchburg,
Bachelor's Degree, Business (1966 - 1969)
Liberty University
Lynchburg,

How to write a director of clinical operations resume

Craft a resume summary statement

A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the director of clinical operations role.

Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.

Step 2: Next put your years of experience in director of clinical operations-related roles.

Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.

Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.

These four steps should give you a strong elevator pitch and land you some director of clinical operations interviews.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical director of clinical operations skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some director of clinical operations interviews.

Here are example skills to include in your “Area of Expertise” on a director of clinical operations resume:

Clinical Operations
Patients
Healthcare
Patient Care
GCP
Project Management
Clinical Trials
ICH
Clinical Research
Home Health

Oncology
FDA
CRO
Customer Service
Clinical Studies
Informed Consent
Process Improvement
Direct Reports
Data Management
Clinical Program

Quality Improvement
Performance Improvement
Regulatory Compliance
Clinical Trial Management
Data Collection
Clinical Services
Performance Management
Patient Satisfaction
IND
Rehabilitation

Zippia’s AI can customize your resume for you.

Upload a resume

(File formats: .pdf, .doc, .docx)

How to structure your work experience

Your work experience should be structured:

With your most recent roles first, followed by earlier roles in reverse chronological order.
Job title, along with company name and location on the left.
Put the corresponding dates of employment on the left side.
Keep only relevant jobs on your work experience.

How to write director of clinical operations experience bullet points

Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.

Use the XYZ formula for your work experience bullet points. Here's how it works:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

This creates bullet points that read Achieved X, measured by Y, by doing Z.

Here are effective examples from director of clinical operations resumes:

Work history example #1

Director Of Clinical Operations

Bancroft

Increased community integration of program by facilitating undergraduate internships and participating in local social justice groups.
Monitored clinical records, documentation and proper monitored dispensing of medications to clients according to written prescription procedures.
Participated and maintained effective working relationships with other tribal organizations, government agencies, and the Alaska Native population.
Worked closely with office manager to ensure maximum collections and optimal flow of administrative procedures.
Interfaced with diverse levels of internal and external personnel to develop and maintain effective communication.

Work history example #2

Director

Kids 'R' Kids International

Obtained NAEYC, AdvancED/SACS, and Quality Rated accreditation for a school of over 275
Managed bi-weekly payroll accounting via electronic spreadsheets.
Assisted in the supervision of Capital Improvements, Materials Management, Energy Management and Facility Center departments.
Served as senior system strategist charged with developing cutting-edge recruitment strategies for healthcare system.
Provided leadership to define and execute the Alcatel-Lucent Enterprise Architecture strategy for Information.

Work history example #3

Chief Operating Officer

Amazon

Led the AR network in safety with <1 OSHA RIR by implementing an associate driven safety save program.
Recruited to implement a key performance measurement system and manage the daily operations of an internet based direct response and organization.
Developed, streamlined, implemented and maintained procedures in order to provide optimal efficiency and enhance internal controls.
Restructured the field organization to maximize efficiency for store oversight and minimize expense.
Consolidated all derivative operations globally and created a more efficient infrastructure to ensure profit maximization.

Work history example #4

Director Of Clinical Operations (Part-Time)

Open Door Centers

Conducted internal needs analysis and provide reports enabling informed operations decisions.
Selected to this corporate position by the department dedicated to reforming medication use policies as company enters new healthcare environment.
Served as a resource person for CRAs and site staff on safety matters.
Advanced knowledge of Centers for Medicare and Medicaid Conditions of Participation.
Led the integration effort of bringing together two international companies into one global organization.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from director of clinical operations resumes:

Master's Degree in nursing

Central State University, Wilberforce, OH

1992 - 1993

Master's Degree in nursing

Chamberlain College of Nursing - North Brunswick

1997 - 1998

Highlight your director of clinical operations certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

Here are some of the best certifications to have on director of clinical operations resumes:

Basic Life Support for Healthcare and Public Safety (BLS)
Certified Clinical Research Coordinator (CCRC)
Certified Clinical Research Professional (CCRP)
Certified Clinical Research Associate (CCRA)

Updated March 26, 2025

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