How to hire a director of consumer affairs

How to hire a director of consumer affairs, step by step

Here's a step-by-step director of consumer affairs hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a director of consumer affairs job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new director of consumer affairs
• Step 8: Go through the hiring process checklist

Post a director of consumer affairs job for free, promote it for a fee

Post free

1. Identify your hiring needs

   First, determine the employments status of the director of consumer affairs you need to hire. Certain director of consumer affairs roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect director of consumer affairs also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of director of consumer affairs salaries for various roles:

   Type of Director Of Consumer Affairs	Description	Hourly rate
   Director Of Consumer Affairs	Top executives devise strategies and policies to ensure that an organization meets its goals. They plan, direct, and coordinate operational activities of companies and organizations.	$35-78
   President	Presidents are usually the highest-level executives in an organization. They oversee the whole company... Show more	$54-155
   Vice President	Vice presidents are usually considered the second-in-command in the organization, depending on the organization structure. They take over when the president is unavailable to fulfill duties... Show more	$51-112

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Complaints
   • Consumer Complaints
   • Contract Compliance
   • Executive Management
   • Oversight
   • Consumer Issues
   • Health Professionals
   • Mental Health

   Responsibilities:

   • Manage domestic and international travel arrangements including transportation, lodging, and logistics for individuals and groups utilizing travel management systems.
   • Provide oversight and accountability for the budget, personnel, and maintenance of equipment.
   • Provide strategic leadership and planning for the environmental nonprofit's commercial energy efficiency services, program design, and program implementation.
   • Establish communication hub to coordinate new product launches, sample orders and``key customer"requests.
   • Advance organization's goals of engaging community, while strengthening relationships with alumni and other stakeholders.

3. Make a budget

   Including a salary range in your director of consumer affairs job description is one of the best ways to attract top talent. A director of consumer affairs can vary based on:

   • Location. For example, directors of consumer affairs' average salary in arkansas is 56% less than in new jersey.
   • Seniority. Entry-level directors of consumer affairs 55% less than senior-level directors of consumer affairs.
   • Certifications. A director of consumer affairs with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a director of consumer affairs's salary.

   Average director of consumer affairs salary

   $109,766yearly

   $52.77 hourly rate

   ---

   Entry-level director of consumer affairs salary

   $73,000 yearly salary

   Updated December 17, 2025

4. Writing a director of consumer affairs job description

   A job description for a director of consumer affairs role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a director of consumer affairs job description:

   Director of consumer affairs job description example

   Education, Training and Experience:
   Potential candidates for this position must meet the following requirements:
   • Bachelor’s Degree from an accredited college or university in relevant field and/or equivalent work experience.
   • 8-10 years of management experience in a financial institution. Minimum 5 years’ experience in Lending Operations at the management level with knowledge of consumer lending regulations.
   • Exceptionally strong analytical, process and people skills.
   • Proactive individual able to operate efficiently in a fast-paced environment.
   • Demonstrated skills in organization and strong attention to detail.

   One year of relevant professional-level work experience may be substituted for one year of required education.

   Company DescriptionKinecta Federal Credit Union is one of the nation's leading Credit Unions, with more than $4 billion in assets and serving over 285,000 member-owners across the country.
   
   From the beginning, we have helped our members fulfill their dreams. In 1940, Hughes Aircraft Employees Federal Credit Union was an idea born from a simple inconvenience: employees of the Hughes Aircraft Company were spending too much lunchtime driving downtown to handle their finances. So why not start a credit union, right there at the plant?
   
   “I went to Mr. Hughes’ office in Hollywood and talked to his secretary Nadine. I gave her all the facts and Mr. Hughes said, ‘Sure. Start the Credit Union. Just keep my name clean. I don't want anything funny going on.’ I said, you can be sure of that. And Hughes Credit Union was born.”
   - Lou Merandi, Credit Union Founder & Hughes Aircraft Chief Tool Designer, 1937-1981
   
   In October 1940 a United States government charter was issued to establish the Credit Union. Each of the 12 founders deposited $5 to make the Credit Union's total assets $60. Membership cost 25 cents and the maximum loan amount was $200. We launched our name change to Kinecta Federal Credit Union in July 2001, after serving our members proudly as Hughes Aircraft Employees Federal Credit Union for more than 60 years.
   
   As we continue to expand our position as a leader in the financial services industry our Kinecta name and logo represent our continued commitment to delivering unequalled value to the members-owners of Kinecta Federal Credit Union. Our promise: Every aspect of our organization, from our employees, to our communications, to our products and services, sets standards of excellence by remembering that our business is serving our members. And we’re committed to doing that better than anybody.

   Copy this example

   

5. Post your job

   To find directors of consumer affairs for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any directors of consumer affairs they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level directors of consumer affairs with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your director of consumer affairs job on Zippia to find and recruit director of consumer affairs candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit directors of consumer affairs, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new director of consumer affairs

   Once you've decided on a perfect director of consumer affairs candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new director of consumer affairs. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

   Sign up to download full list

   Sign up

How much does it cost to hire a director of consumer affairs?