Director of continuous improvement job description

* Responsible for improving the overall end to end performance of the contract through improved and more efficient solutions and flow(s) of material

* Personally lead transformational, large scale change and through the team(s) be accountable for all process changes and the results they yield

* Guide the leadership team to focus on key business priorities through analysis of key metrics, cost-benefits analysis and creation of associated business cases (including ROI analysis)

* Work with the contracts finance team to ensure all proposals are financially sound and attract the strongest returns
* Using OpEx techniques and digital tools to deliver "Right First Time' principles into operations

* Line management, coaching and development of the Operational Excellence team

* Share & learn best practice within the company, ensuring there is a standard approach to the OpEx Digital tools and techniques

* Lead the deployment of digital technologies to improve Operations right first time

* Report updates against the UL Operations Op Ex Digital plan to the Leadership team

MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

* Bachelor's Degree in Industrial Engineering or equivalent experience

* Experience of delivering significant change and improvement programs

* Experience of material flow design and layout optimization

* Understanding the industry recognized Commercial mechanisms (e.g. Open/Closed Book/Cost Plus)

* Minimum Green Belt Six Sigma trained

* Project Management experience

* Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

* Excellent leadership and teamwork skills

* Advanced presentation and persuasive skills

* Ability to think strategically and innovatively

* Strong decision-making and problem solving skills

* Intermediate to Advanced Microsoft Suite (Excel, Access, PowerPoint, Word) knowledge

* Knowledge of productivity tools and software

* Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

* Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

* Ability and willingness to be flexible with working hours to meet operating needs of the business

* Maintain an organizational & prioritization system to ensure effective delivery of your role

* Ensure promptness at meetings

* Maintain confidentiality

* Maintain a smart and business like appearance at all times

* Identify areas for personal development to improve performance in role and actively seek ways to improve

This UK third-party logistics company has had a US presence for over 15 years, dominating the automotive aftermarket for luxury vehicles. They manage end-to-end supply chains while providing a variety of other services including warehousing, fulfillment and reverse logistics. With 6 warehouses across the US, and 12-100 people operating out of each, they have also recently won five top supply chain awards including best supply chain company in Europe.

* Competitive pay and annual bonus

* Medical, Dental, Vision coverage

* Flexible Spending Account (FSA)

* Life Insurance at no cost to the employee

* 401(k) + 5% match

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.
Owens & Minor teammate benefits include:

* Medical, dental, and vision insurance, available on first working day
* 401(k), eligibility after 30 days of employment
* Employee stock purchase plan
* Tuition reimbursement
* Development opportunities to grow your career with a global company

RESPONSIBILITIES

* Partners with assigned business unit leadership teams to identify, develop, and deliver key performance indicators (KPI's) throughout the organization aligned to business unit and company-wide objectives.
* Leads the development of Continuous Improvement capabilities throughout assigned business unit, driving all Key Performance Indicators (KPI's) aligned with profitable growth. Cultivates an action-biased culture of continuous improvement to improve business KPI's and achieve business objectives aligned to corporate goals.
* Leads through facilitation, and enables the implementation of the Continuous Improvement (CI) Business System within assigned business unit.
* Establishes and matures a Lean Management System (tiered daily accountability, visual management, gemba walks, leader standard work, etc.) and other coaching tools to transform the culture.
* Works with functional teams to streamline processes that improve business objectives, with a specific focus on the customer experience, efficiency, and profitable growth.
* Provides support to develop Lean expertise and capability within the organization at all levels.
* Improves the decision-making model and problem-solving capabilities within high performance teams to increase the autonomy and pace of change.
* Provides regular, ongoing reporting and communications to commercial, functional, and Business System leadership regarding maturity of the CI Business System.
* Collaborates with other CI Business System teammates to leverage and share best practices, and drive improvements to the CI Business System Roadmap, tools, and technology.
* Performs additional duties as directed.

EDUCATION & EXPERIENCE

* Bachelor's Degree, preferably in related field (Engineering, Sciences, Continuous Improvement, Process Improvement, Project Management, Business, etc.); Master's Degree preferred
* 10 or more years of process improvement, continuous improvement, and/or project management experience
* 8 or more years of experience implementing Lean based business systems
* Leadership experience in commercial, finance, operations, supply chain, product management, or program management functions highly preferred
* Or any combination of education and experience to meet the above requirements

KNOWLEDGE, SKILLS, & ABILITIES

* Hands on track record of implementing successful Lean-based business systems: Strategy Deployment, X-Matrix facilitation, A3 Thinking, Lean Leadership (Daily Management, Visual Management, Gemba Walks, Leader Standard Work), Value-Stream Mapping, Kaizen events
* Proven track record for developing, training, and coaching teams
* Healthcare experience a plus
* Change Management, and ability to act as an influential change agent
* Microsoft Office expertise
* Broad knowledge of multi-functional, multi-site, global organizational processes and financial business methods
* Demonstrated skill and confidence in proactively building relationships with top tier partners/leaders both internally and externally
* Demonstrated experience and leadership in managing comprehensive continuous improvement approaches/methodologies to advance an organization's strategy and goals
* Strong ability to anticipate future needs of the organization and make decisions in a changing environment
* Great communicator, demonstrated ability in solid written, oral, and presentation-giving skills
* High ethical standards to support a professional business code of conduct
* Passion for driving improvement and leading change in complex environments
* A holistic thinker who can look enterprise-wide to integrate and streamline systems for optimal benefit
* Able to drive strategic thinking and continuous improvement in both operational and non-operational areas, including connecting cross-functional resources to remove waste along the extended value streams
* Strong interpersonal skills and the ability to connect with and positively influence leadership and all levels of the organization
* Energetic, flexible, collaborative and proactive leader who welcomes challenges
* Manages time and resources effectively through strong organization, multi-tasking, and time management skills
* Works independently as a self-starter committed to delivering performance results
* Analyzes information to make sound business decisions taking prudent business risks as appropriate
* Strong analytical skills
* Ability to work independently and as a part of a team to seek resolution to problems
* Acts as an influential change agent

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Are you an experienced Quality Improvement Director looking for a new challenge?

Do you value care management and quality improvement?

Are you motivated, energetic, and excited to become part of the Kepro team?

If so, you might be our next new team member!

Who we need:

The Director, Quality Improvement oversees day-to-day operations of the Quality Management Program, including the design, development, and oversight of quality monitoring activities. The Quality Manager maintains current information on clinical practice guidelines, health tech assessments, research studies, policies, and recommendations for expert medical testimony; maintains a policy library; develops, coordinates, and implements testing and quality assurance measures and activities; monitors testing and quality assurance policies, processes, and procedures; and prepares and submits reports and deliverables on time as required.

Why us?

Kepro is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting.

People Focused. Mission Driven.

Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise.

We do this through our people.

At Kepro, you can do meaningful work that makes a real difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career.

Benefits are a key component of your rewards package at Kepro. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

What you'll do:

Plans, coordinates, and directs quality assurance program designed to ensure continuous quality of products consistent with established standards and customer requirements.

Oversees and facilitates all QA activities, provides continuous improvement consulting services to internal customers, employs knowledge of performance improvement strategies, principles, methodology, techniques, and data analysis.

Utilizes measurable indicators and outcome measurements to determine whether the desired organizational results are achieved.

Establishes key performance indicators and maintains systems for tracking, reporting, and improving performance.

Reviews audit results and identify the severity of findings or the risk associated with the findings to ensure the appropriate level of action is taken to eliminate non-conformance.

Tracks or follows up on corrective action plans to ensure completion of all items in the specified time frame.

Review and evaluate reported crisis (i.e., highly urgent service-related problem with immediate negative implications for the Company) and formulate a plan of action for handling the incident/issues based on area of expertise/responsibility.

Assists with the activities associated with the implementation and compliance with accreditation standards requirements.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary from time to time.

What you'll need:

Required Qualifications

Bachelor's Degree in related health care discipline is required.

Formal training or certification in quality preferred (CPHQ, ISO, Six Sigma).

Knowledge of CQI tools, methods, and techniques such as Six Sigma, or Lean Manufacturing.

Knowledge of URAC, NCQA &/or ISO background a plus.

Ability to take initiative, provide leadership, maintain confidentiality, meet deadlines and work in a team environment.

Ability to prioritize and manage multiple projects.

Analytical skills with an ability to objectively evaluate data.

Knowledgeable and skilled in applying clinical knowledge to contract and policy requirements.

Excellent communication (verbal and written), organizational, presentation, and interpersonal skills required.

Knowledge of Microsoft software applications (Word, Excel, PowerPoint, Access).

Minimum of 2 years of Quality Management experience in a health-related field.

Quality management and/or compliance experience required.

Experience identifying organizational needs and recommending the appropriate improvements to increase organizational effectiveness.

Knowledge, Skills, Abilities

Knowledge of U.S. healthcare industry; preferably with experience in Medicaid a plus.

Experience

Three to seven years of recent quality improvement experience in medical utilization review.

Thank You!

We know your time is valuable and we thank you in advance for applying for this position. Due to the high volume of applicants we receive, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Kepro and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Kepro Talent Acquisition Team

Mental and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

EOE AA M/F/Vet/Disability

Kepro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.