Director of continuous improvement jobs near me - 288 jobs

Chicago, IL, United States and 2 more Job Information Job Identification 210677013 Job Category Relationship Manager Business Unit Commercial & Investment Bank Posting Date 10/13/2025, 09:20 PM Locations 10 S Dearborn St, Chicago, IL, 60603, US 1111 Polaris Pkwy, Columbus, OH, 43240, US 1116 W Long Lake Rd, Bloomfield Hills, MI, 48302, US Job Schedule Full time Base Pay/Salary Chicago,IL $260,000.00-$450,000.00 Job Description You are customer focused, enjoy building relationships, leading teamsand providing financial advice to your clients. A role as a Government Banking Industry Manager is for you. As an Industry Manager within our Government Specialized Industry Banking team, you will oversee the Midwest Region, which encompasses Illinois, Indiana, Iowa, Ohio, Michigan, Minnesota, Kansas, Kentucky, Nebraska, North Dakota, South Dakota, Wisconsin, West Virginia, and Western PA. In this role, you will lead a team of Bankers, Treasury Management Officers, Associates, and Analysts in their efforts to develop and maintain profitable banking relationships with government clients. A typical team includes direct management of 7 to 10 team members including Industry Executives and directly reporting bankers. The government industry handles commercial banking client relationships across the country. The team focuses on cities, counties, school districts and other government entities. As the industry manager, you will work with dedicated product specialists from Treasury & Securities Services, Public Finance, Securities Trading, Asset Management and Leasing to provide the firm's extensive services and products to our clients and prospects. Job Responsibilities Champion a culture of innovation and a customer centric mindset Stay up to date with industry trends to identify opportunities for innovation or strategic partnerships Analyze the data of the business to drive sales Deliver the entire firm across lines of business Find ways to further efficiency with existing technical infrastructure through automation while embracing the innovative opportunities offered by new technologies Lead specially assigned projects for the benefit of region and national team Hire, manage, coach, mentor and retain a high performing and diverse team Foster a diverse, equitable and inclusive work environment Required Qualifications, Capabilities and Skills Typicallya minimum of ten years account relationship management experience with a focus on business relationships Understanding of Commercial Banking products and services with knowledge of the region Ability to mobilize internal networks and resources Demonstrated experience of meeting or exceeding sales goals;proven top individual contributor Sales management and business development skills with proficiency in building and maintaining positive client relationships Strong technology experience; digital background Excellent verbal and written communications skills; able to effectively communicate clearly and concisely Strong knowledge of regulatory and control framework Proven leadership, management, and client relationship skills, as well as extensive industry and product knowledge, and strong transaction execution skills Excellent organizational skills and the ability to manage, prioritize, work under pressure and meet tight deadlines Preferred Qualifications, Capabilities and Skills Bachelor's degree and formal credit training Management experience in a Commercial Bank setting, specifically leading a commercial banking salesteam Self-directed, proactive, and creative solution and problem solvingabilities: use sound judgment and navigates ambiguity to get things done Flexible to changing business priorities and ability to multitask About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans About the Team J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations. #J-18808-Ljbffr

Kochava provides a unified platform with solutions for advertisers and publishers across the omni-channel advertising ecosystem to link media investments to outcomes. Kochava is an industry leader in the advertising ecosystem, providing tools and technologies for leading brands, agencies, and premium publishers for measurement and attribution, media mix modeling (MMM), and search ads optimization. We enable the visibility into and management of trillions of data points, hundreds of millions of users, and billions of dollars in lifetime value (LTV) and paid ad spend. Our suite of solutions are used as a growth stack for leading brands and publishers - empowering them to see and manage their data and unleash the power of their connected audiences. We are growing and are looking to add a Managing Director, AMER - Advertising Solutions to lead our Americas sales organization. This role will be responsible for building, scaling, and managing a high-performing team of Sales Directors and Account Executives selling Kochava's full suite of solutions - including MMP, Search Ads Maven, MMM, and emerging AI-powered optimization capabilities - to demand-side growth marketers, agencies, and strategic partners across North America and Latin America. The Managing Director, AMER will be a senior sales leader with a strong technical and consultative sales background and proven experience scaling enterprise SaaS revenue teams. This role is accountable for regional revenue performance, sales execution, team development, forecasting accuracy, and strategic market expansion. You will work closely with executive leadership and cross-functional partners across Product, Marketing, Customer Success, Partnerships, and Finance to execute Kochava's go-to-market strategy and drive sustainable revenue growth. This is a senior leadership role with base salary, performance-based commission, and long-term incentive opportunities. Role location: New York, San Francisco or Los Angeles. Key Responsibilities Lead, mentor, and manage a team of Sales Directors and their respective matrixed account teams across the Americas. Own and deliver regional revenue targets, pipeline generation, forecasting accuracy, and quota attainment. Drive consistent sales execution through defined sales processes, coaching, and performance management. Act as an executive-level representative of Kochava with C-suite decision makers at brands, agencies, and strategic partners. Support complex, high-value enterprise deals by participating in executive meetings, negotiations, and closing motions. Collaborate with Product and Marketing teams to influence roadmap priorities and refine go-to-market messaging based on customer feedback. Build and expand strategic relationships across brands, agencies, and holding companies. Represent Kochava at industry events, conferences, and executive forums as a thought leader in measurement, attribution, and performance optimization. Recruit, onboard, and retain top-tier sales talent while fostering a high-performance, accountable sales culture. Experience / Skills Required 10+ years of successful SaaS-based solution selling, with at least 5+ years in a senior sales leadership role. Proven experience building and leading high-performing enterprise sales teams. Deep understanding of measurement, attribution, MMM, and performance marketing platforms. Strong knowledge of the CTV/OTT, mobile, search, and omni-channel advertising ecosystems. Demonstrated ability to sell complex, multi-product solutions to executive-level stakeholders. Track record of consistently exceeding regional revenue targets and scaling sales organizations. Strong executive presence, communication, and negotiation skills. Data-driven mindset with experience in forecasting, pipeline management, and CRM discipline. Proficiency using Salesforce, Excel, Word, and PowerPoint. Bachelor's Degree or equivalent experience; MBA a plus. Kochava began in 2011 when a team of mobile and gaming professionals saw the need to better understand the feedback loop of user acquisition, engagement, and LTV for mobile applications. Through the process of creating apps for customers from a wide range of industries,we were repeatedly asked if we could shed some light on what media advertising efforts were converting and the effectiveness of their mobile ad spend by partner. Realizing a solution to these questions wasn't readily available, we started designing and building a mobile measurement platform that would become Kochava. Kochava is an equal opportunity employer committed to building a team culture that celebrates diversity and inclusion. Please mention the word LIKE and tag RMjYwMDoxOTAwOjA6MmQwMTo6MTAx when applying to show you read the job post completely (#RMjYwMDoxOTAwOjA6MmQwMTo6MTAx). Job Type Remote job #J-18808-Ljbffr

A leading event management company is seeking a Managing Director to oversee the planning and execution of major industry conferences held in Houston and Washington, DC. This remote leadership role involves strategic and operational responsibilities, ensuring exceptional experiences for attendees. The ideal candidate will have extensive experience in conference management, be skilled in project management, and have strong communication abilities. This position offers opportunities for travel and professional growth in the energy sector. #J-18808-Ljbffr

**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Salary: $160,000.00 - $220,000.00 Location: Dallas-Richardson,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (********************************** . ** Summary:** Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area. **Job Description:** The Applied Global Services (AGS) Division is seeking a Director, Site Operations to provide strategic leadership to a customer location supporting the Applied Materials business strategy. This position will provide strategic leadership over FPM, Quality, EHS and OCE Service, Safety, Quality, Delivery and Profitability. This proven leader will have a prioritization focused on increased speed and customer outcomes. S/he will prioritize the short and long-range strategies of the organization with a focus on execution. The position will report to the VP, North America Customer Services and Support Organization and will be located in Richardson, TX. **Key Responsibilities/Qualifications** : + Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards. + Requires both effective management of daily activities and development of process improvements to address any identified deficiencies. + In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures. + Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals. + Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards. + Stay knowledgeable of competition and important emerging technologies and standards. + Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance. + Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities. + Develop a strong working relationship with functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs. + Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals. **Skills, Knowledge, Experience & Education** At Applied Materials, Make Possible is about unlocking new opportunities - with our customers and within our own company. The ideal candidate will have the following: + Preferred, BA/BS in Engineering or Business/Operational Management + 7-10+ years of progressive functional experience, within a complex global company. + 5+ years of leadership experience in a 24/7 environment + Strong Business and Financial Acumen + Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact + Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives. **Other Suitability Factors** We are a catalyst to unlock the power of our customers' ideas and are committed to overcoming challenges that seem insurmountable. To succeed in this role requires a **capacity for complexity** and **temperament** that includes: + A very mature individual with the right balance of confidence and humility. + Process oriented while also strongly developing and relying on interpersonal relationships across the company + Executive presence and ability to connect equally well upwards, downwards and sideways in the organization + Self-motivated and driven towards excellence + A high level of EQ to be able to manage across a large team with significant diversity + Ability to distinguish between and prioritizing urgent and important issues + Situational awareness and complex decision-making ability appropriate for the situation **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 20% of the Time **Relocation Eligible:** Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site (**************************************************** accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Director Training & Continuous Improvement in the United States.This role provides a unique opportunity to lead enterprise-wide training and continuous improvement initiatives, driving operational excellence and workforce development across multiple functions. You will design, develop, and deliver impactful learning programs while overseeing process improvement projects that generate measurable business value. Partnering with senior leadership, you will identify skill gaps, implement change management strategies, and foster a culture of continuous learning and improvement. The position involves managing a team, influencing cross-functional initiatives, and ensuring that training and improvement programs align with organizational goals. Ideal candidates are strategic thinkers, effective communicators, and proven leaders capable of transforming operations through talent development and Lean/CI methodologies. Travel up to 50% is expected to support regional and national initiatives.Accountabilities: Lead the design, development, and delivery of training programs for employees and management across the organization Develop and implement continuous improvement initiatives, including Lean, Six Sigma, and operational excellence projects Partner with senior leadership to identify current and future skill gaps, define training priorities, and implement change management strategies Oversee team operations, including performance management, hiring, development, and workload allocation Track and report on program effectiveness, including ROI and operational improvements Standardize training processes, policies, and documentation to ensure consistency and adherence to best practices Foster collaboration with department leaders to integrate training and continuous improvement into daily operations Requirements: Bachelor's degree required; Master's in Workforce Talent Development, Business Management, Engineering, or Organizational Development preferred Minimum 5 years of experience in training, leadership development, or operations; 5+ years in management roles Certification in Continuous Improvement (Green Belt, Lean Six Sigma) required; Black Belt or Master Black Belt preferred Proven experience leading enterprise-wide training or talent development functions, ideally within Supply Chain operations Strong presentation skills and experience delivering training to diverse audiences Proficiency in Microsoft Word, Excel, Outlook, and advanced PowerPoint skills Ability to travel up to 50% for business purposes Strong leadership, communication, and analytical skills, with the ability to influence and drive change across the organization Benefits: Competitive base salary ($154,000 - $231,000) with potential incentive programs Comprehensive health, dental, vision, life, and disability insurance Retirement plans with employer contributions Paid time off and holidays Tuition assistance and continuous learning opportunities Flexible work arrangements and supportive work-life balance Inclusive and diverse work environment with career growth potential Employee assistance and wellness programs Why Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1

About the Company Red Stag Fulfillment is an order fulfillment company for eCommerce businesses. Headquartered in Knoxville, Tennessee, Red Stag was created with one mission: to redefine the 3PL experience for both clients and employees. By leveraging technology to ensure accurate, reliable, secure, and fast shipping, we have quickly established ourselves as a world-class fulfillment company - and we're ready for more. Red Stag is a unique and special organization. We understand that our Team Members are our most important asset. We have grown into one of America's best order fulfillment companies by building a team of people who are eager to be a part of our growth. To make this happen, our Team Members show up and give their all every day. Our core values are of paramount importance and inform and guide all our decisions. Here at Red Stag: We act like we own it. We sweat the small stuff. We have positive attitudes. We treat everyone with dignity and respect. We always seek to improve. Overview The Director of Continuous Improvement is responsible for leading, developing, and executing strategies to drive operational excellence and foster a culture of continuous improvement within the organization. This role involves collaborating with cross-functional teams to identify process inefficiencies, implement lean and Six Sigma methodologies, and promote data-driven decision-making to enhance performance, reduce costs, and improve customer satisfaction. Responsibilities Lead the development and execution of continuous improvement strategies across the organization. Drive cultural change towards operational excellence by promoting lean principles, Six Sigma methodologies, and other process improvement tools. Provide leadership and strategic direction for the future development of a Continuous Improvement function, ensuring alignment with organizational goals and objectives. Identify, prioritize, and lead process improvement initiatives to optimize efficiency, reduce waste, and improve the quality of products or services. Oversee the design and implementation of improvement projects, ensuring they are completed on time, within scope, and on budget. Collaborate with other departments to ensure warehouse capacity, layout, and design meet operational needs. Use data analytics, process mapping, and performance metrics to identify areas for improvement and track progress. Lead change management efforts to ensure smooth transitions when implementing new processes, systems, or technologies. Develop training and communication plans to ensure all employees are aligned with continuous improvement initiatives and understand their role in driving change. Partner with various departments such as Operations, HR, IT and Finance, and to ensure continuous improvement initiatives are integrated and aligned with overall business goals. Act as a liaison between leadership and staff to ensure feedback loops are in place for continuous improvement efforts. Define and monitor key performance indicators (KPIs) to track the success of continuous improvement initiatives. Report on project status, achievements, and opportunities for improvement to senior leadership. Keep up to date with the latest trends, tools, and techniques in process improvement, incorporating them as appropriate. Qualifications Required Skills: Bachelor's degree in Business, Engineering, Operations Management, or a related field (Master's preferred). 8+ years of experience in continuous improvement, process improvement, or operations management, with at least 5 years in a leadership role. Proven track record of leading cross-functional teams and managing large-scale improvement projects. Strong analytical skills and experience with data-driven decision-making. Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels. Knowledge of industry best practices, methodologies, and tools (e.g., Lean, Six Sigma, Kaizen, Total Quality Management). Experience with change management principles and practices. Experience in the manufacturing, 3PL, warehousing, or operations sectors. Advanced proficiency in project management tools (e.g., MS Project, Jira). Ability to lead and manage through influence, not just authority. Strong problem-solving skills and ability to think strategically. Work Environment: This position may require travel to various sites or facilities. Occasional work outside of regular office hours may be required to meet project deadlines or business needs. Location: Based out of Sweetwater, TN Remote Work: None FLSA Exemption Status: Salary (Exempt) Travel Requirement: Some Report to: Chief Operating Officer

Job Announcement: Director, Continuous Improvement Amid clinical workforce shortages, rising healthcare costs and concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce. Here at IMPaCT Care, we get out of bed every day to change lives, with the most effective intervention in the world for addressing health inequity. We find, train, and enable Community Health Workers: caring people who keep their communities healthy. We have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by 77 organizations like Kaiser Permanente, CVS and United Way. Across multiple randomized controlled trials IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We're making waves: on CNN, in WaPo, at the Fed…there is even a new Medicare billing code for Community Health Workers that is modeled after IMPaCT. We're changing the game, but also know the importance of enjoying the journey. That's why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun. Plus you get to work from home. Interested? Read on. Who you are: You are obsessed with continuous improvement and process refinement. Your flow state comes at the intersection of operational excellence and finding creative solutions to problems. You can carefully listen to a group of people describing a set of constraints, synthesize this information, and suggest simple and effective solutions. You can inquire and help that same group see problems or opportunities they may not yet see. You can apply lean and agile principles to departments as diverse as human resources and information technology. You like both breaking new ground and continuously improving existing workflows to maximize efficiency, and you know when to do which. You are an expert in using data to audit teams. You are equally comfortable working with Community Health Workers, C-suite executives, and community-based leaders; and you have the skills and track record of leading by influence. What you'll do: You will ensure that every person and every part of IMPaCT delivers on our reputation of excellence, and does so with efficiency. You will report directly to the CEO. You will collaborate with departmental leaders and subject matter experts to build and continuously refine and strengthen auditable systems across all parts of the organization including hiring, training, finance, and information technology. Specifically, you will: Help departments list and prioritize systems improvement projects using a Kanban board. Lead structured systems refinement sessions to articulate the problems teams need to solve, and then design new or improved systems to solve these problems. For example, a finance leader may identify an overly manual customer invoicing process as the problem to solve. You will help the finance team design an auditable, efficient system that works well for all end users. Partner with departmental leaders on change management to ensure consistent adoption of the new or improved system in day-to-day operations. Audit the systems you have built across departments, using audits and key performance indicators to drive data-driven performance management in collaboration with departmental leaders and the CEO Continuously improve systems based on end-user feedback. What you bring: Preferred: Masters Degree in Systems Engineering, Operations Research or other relevant field. 3- 6 years experience designing and maintaining large-scale systems in complex industries like manufacturing, aviation or healthcare. Experience leading cross-functional initiatives, project management, and continuous improvement efforts One of our core values is to create a diverse workplace that welcomes and values each team member's unique perspective, background, and ideas. We are committed to an inclusive and diverse workplace.

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Assist with development of Corporate Improvement strategies and carry out transformation and strategy deployment within business area. Based on Corporate Continuous Improvement strategies, develop lean strategy applicable to the business to enable execution. Influence and coach senior management and their teams on Business transformation, cultural change, engagement, Lean tool adoption, and empowerment, with a passionate approach to results. Drive results through the use of common metrics and data in various areas of the organization including those with environments of ambiguity. Provide coaching, training, and lead management workshops on principles of continuous improvement, cultural transformation, and leadership mindset. Demonstrated ability to coach VP and SVP levels of Executive Management on Transformation. Remote based role with up to 50% travel What You'll do as a Director Continuous Improvement Organize senior management CI/lean steering committee and activities to set direction for business transformation and provide guidance to execute. Ensures that all local steering committees are supported and operate effectively. Collaborate with business leaders to facilitate and lead cultural and strategic changes across functional departmental boundaries within designated business area. Advise and counsel leadership by providing strategic direction in prioritizing CI opportunities and ensuring that CI initiatives align with the business strategy. Develop and implement a team-based learning environment along with the appropriate structure to sustain improvements. Create and implement transformation plans across the organization based on Corporate Continuous Improvement strategy, and local business strategy, and directly manage CI initiatives and programs. Drive Continuous Improvement implementation to achieve cost reductions, cycle time improvements, and quality improvements through effective Lean tool management, benchmarking, Key Performance Indicator development, and scorecard development and monitoring for various functions within the organization. Develops and leads team to apply structured, technical problem solving methodologies such as DMAIC, six sigma green belt/black belt, statistical data analysis, etc. to confirm root causes of problems, in alignment with strategic needs. Assesses, coaches, and provides constructive feedback to teams to strengthen competencies within the enterprise. Implement methods to identify Continuous Improvement opportunities within the organization through the use of key metrics, analysis, accountability, and standardization. Provides advice and consultation as a transformation subject matter expert on best practices, significant projects, and/or special Continuous Improvement initiatives. Drives team to implement corrective and preventative actions to solve root causes and prevent recurrence, reduce variation, and drive improvement in quality and other key KPIs. Prepares budgets, schedules, and other financial reports for successful strategy deployment. Hires, trains, develops, coaches, and provides team member guidance and supervision in the event of having direct report(s). Maintain professional and technical knowledge through benchmarking world-class organizations and personal Continuous Improvement and Business Transformation related training. Drives and coaches use of project management principles including establishing and tracking timelines, identifying, and mitigating risks, communicating across teams at all levels. Other assigned duties. The Experience, Skills, and Abilities Needed Required: Bachelor's Degree (Chemical or other Engineering, Microbiology, Data Analysis, or Related Technical Field) Minimum 15 years of demonstrated qualified Improvement experience in a leadership role. One successful enterprise transformation required with experience in deploying lean culture in an organization. Minimum 8 years' experience leading and managing a Continuous Improvement team. Demonstrated impact that translates to clear, bottom line performance results with step-function change with ability to produce $3 million in cost savings. Strong analytical skills and understanding of problem-solving techniques. Proficiency in analyzing business needs, determining appropriate solutions and/or opportunities, and deploying them. Strong interpersonal skills with the ability to influence, communicate, motivate, instill confidence, and persuade in difficult or complex situations. Demonstrated impact using improvement tools: For example, Toyota Productions System and methodologies such as: A3 Development and Management, Process Flow Mapping, 5S/Visual Factory, TPM, QCO-SMED, Standard Work, Process Problem Solving, Built In Quality, Just In Time, Kaizen/Continuous Improvement, Chaku-chaku lines, karikuri devices, DMAIC, Six Sigma Green Belt/Black Belt, statistical data analysis, etc. Lean certification from a recognized independent technical organization. Experience with improvement leadership in large functional areas i.e., Field Service, R&D, Plant Operations, Administrative Operations, etc. Experience delivering training, coaching, and developing all levels: executive to hourly employees. Preferred: Experience with Shingijutsu consultants and mentoring by a recognized competent Continuous Improvement consultancy. Consumable liquids. Other: Superior and demonstrated leadership, team building, communication, presentation, interpersonal, and coaching skills. Excellent organizational skills, analytical, and critical thinking skills. Ability to lead and develop team members 25-50% domestic and international travel What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is a brief overview of what we offer: • Market competitive pay • Extensive paid time off and (9) added holidays • Excellent healthcare, dental, and vision benefits • Long/short term disability coverage • 401(K) with company match • Maternity and parental leave • Additional add on benefits/discounts for programs such as pet insurance • Tuition reimbursement and continued educational programs • Excellent opportunities for advancement in a stable long-term career #LI-HT #LI-REMOTE Pay range for this opportunity is $141,737.50 - $183,425.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits Open until position is filled. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit *************** If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.

Careers with real impact. Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter. ABOUT ORSINI Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™ OUR MISSION Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™. CORE VALUES At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work. COMPENSATION & LOCATION The salary range for this role is $130,000-$140,000, compensation will be determined based on a combination of factors, including skills, experience, and qualifications. This remote position within the United States and may involve overnight travel for customer and internal meetings. POSITION SUMMARY The Director, Quality leads Orsini's enterprise Quality Management Program for rare disease specialty pharmacy operations. This role develops and executes the annual Quality Plan; ensures compliance with accreditation standards (URAC, ACHC, NABP) and applicable regulations (HIPAA, FDA, DEA, State BOP); oversees internal and external audits, vendor quality, deviation/CAPA management, document control; and partners cross-functionally to improve patient safety, clinical effectiveness, and operational excellence. The Director advances a culture of continuous improvement through data-driven insights, risk mitigation, and transparent reporting to senior leadership. ESSENTIAL JOB DUTIES: Quality System Leadership Own the Quality Management System (QMS), including policies, SOPs, work instructions, forms, and quality records. Ensure timely document lifecycle management (draft, review, approval, training, archival) and maintain accreditation readiness. Lead Quality Management Committee (QMC) governance and quarterly reporting. Accreditation & Regulatory Compliance Maintain full compliance with URAC, ACHC, and NAPB standards. Lead re-accreditation cycles, readiness assessments, gap remediation, and evidence documentation. Audit & Inspection Management Plan and execute internal audits and vendor audits; coordinate client audits and regulatory inspections. Track findings, risk-rank issues, manage corrective and preventitive actions (CAPA), and verify effectiveness. Report audit outcomes, trends, and closure timelines to senior leadership. Deviation, CAPA & Change Control Oversee deviation/incident management, root cause analysis, CAPA development, and change control. Analyze trends, implement preventitive measures, and communicate lessons learned across teams to reduce repeat events. Vendor Quality Oversight Oversight of the vendor qualification and monitoring program for specialty distribution, cold chain logistics, and service providers. Maintain quality agreements, scorecards, audits, and CAPA for vendors. Collaborate with Supply Chain to mitigate risk and improve performance. People Leadership & Development Manage and develop quality staff; set goals, coach performance, support career development, and foster engagement. Ensure staffing and succession planning for critical functions. Strategic Projects & Continuous Improvement Lead cross-functional initiatives to improve patient safety, data integrity, dispensing accuracy, cold-chain reliability, and patient experience. Utilize Lead/Six Sigma tools, statistical analysis, and dashboards to prioritize and track improvements. Collaboration & Key Stakeholders Works closely with Pharmacy Operations, Clinical Services (nursing, pharmacists), Patient Services, Compliance/Privacy, IT/Data & Analytics, Supply Chain/Logistics, Client Services, and Finance. Interfaces with accreditation bodies, auditors, payers, manufacturers (including REMS programs), and key vendor. Disclaimer: The information written in this indicates the general nature and level of work to be performed. This is not designed to contain or be interpreted as totally comprehensive of every job duty, responsibility, or qualification required by an employee assigned to this job. While employed in this position, an employee may be required to perform other assignments not listed in this job description. EXPERIENCE & EDUCATION 5+ years of quality assurance experience in specialty pharmacy or healthcare, with at least 3+ years in management capacity. Accreditation (URAC/ACHC) experience required; cold-chain and REMS program exposure preferred. Bachelor's degree in business, Healthcare, Pharmacy, or related, required; PharmD/advanced degree preferred. Certifications & Training (preferred): CQIA/CQA, Six Sigma/Lean, CPPS (patient safety) KNOWLEDGE Expert knowledge of quality systems, accreditation standards, and audit methodologies. Strong analytical skills: root cause analysis, risk assessment (FMEA), statistical trending. Outstanding written/verbal communication; executive reporting and presentations. Ability to lead cross-functional teams, influence without authority, and manage change. Proficiency with QMS platforms, document control, learning management systems (LMS), and dashboard tools. Demonstrated commitment to patient safety, data integrity, and continuous improvement. SKILLS Expert knowledge of quality systems, accreditation standards, and audit methodologies. Strong analytical skills: root cause analysis, risk assessment (FEMA), and statistical trending. Outstanding written/verbal communication; executive reporting and presentations. Ability to lead cross-functional teams, influence without authority, and manage change. Proficiency with QMS platforms, document control, learning management systems (LMS), and dashboard tools. Demonstrated commitment to patient safety, data integrity, and continuous improvement. EMPLOYEE BENEFITS We offer a comprehensive benefits package designed to support your health, financial security, and overall well-being: Medical Coverage, Dental, and Vision Coverage 401(k) with employer match Accident and Critical Illness coverage Company-paid life insurance options Generous PTO, paid holidays, and floating holidays Tuition reimbursement program. Equal Employment Opportunity Orsini Rare Disease Pharmacy Solutions is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or present or past disability (unless the nature and extent of the disability precludes performance of the essential functions of the job with or without a reasonable accommodation) in accordance with local, state and federal laws. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.

CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: * LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. * HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. * TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary The Manager of Business Process Improvement will be the internal champion for building a continuous improvement culture within Reimbursement Operations by creating and implementing process excellence across all business segments. The Manager of Business Process Improvement is responsible for identifying, scoping, planning and executing transformational business process improvement initiatives. This is a high visibility role which will require the ability to work cross-functionally with other departments within LifeVest, in addition to external vendors. Essential Functions * Develops a thorough understanding of all functional processes within Reimbursement Operations. * Primes complex process improvement initiatives affecting multiple functions within Reimbursement Operations. * Identifies and eliminates non-value added steps in reimbursement processes, and works closely with a Project Manager and/or technical teams to prioritize. * Collaborates with impacted business areas to reengineer and optimize business processes across all channels. * Manages the development of standard operating processes and maintains an organized repository of these functions within SharePoint. * Proactively identifies tools and standard operating procedures required to effectively process orders, create claims, manage denials and submit patient appeals. * Consistently originates innovative ideas in order to find better ways of accomplishing operational objectives through process improvement. * Challenges process assumptions to ensure conclusions reached are appropriate for a technical enhancements and other strategic initiatives. * Manages the collects, documentation and presentation of functional user requirements. ∙ Oversees user acceptance testing procedures for technology implementations and enhancements that impact reimbursement processes. * Identifies ongoing training needs and assist with developing and implementing the required training activities and learnings across the organization. * Leads a team of Business Process Improvement Coordinators, Reimbursement Trainers and Business Process Analysts. * Establishes metrics to monitor team performance as compared to established goals and targets for improvement initiatives. * Effectively communicates project status and outcomes to senior leadership (verbally and in writing) and serves as an escalation point for process improvement initiatives. * Prepares high-level status reports on a frequent basis for the Director and VP, Reimbursement Operations. * Manages external vendor relationships. Required/Preferred Education and Experience * BS/BA in Business Administration, Finance, Information Technology or relevant area of study required * Master's degree (MBA, MHA, or equivalent) preferred preferred. * 5+ years of experience in medical billing, healthcare revenue cycle management, or a related healthcare operations role required. * Hands-on experience with API integrations, data transfers, and troubleshooting issues across multiple interconnected applications. * Experience implementing new processes, identifying process gaps, and driving cross-functional change management. * Six Sigma or Lean certification prefered. Knowledge, Skills and Abilities * Proven track record in process improvement, workflow optimization, and operational efficiency initiatives within a healthcare or medical billing environment. * Strong understanding of healthcare compliance standards (HIPAA, CMS guidelines) and payer requirements. * Familiarity with medical billing software, EMR systems, and data analytics tools. * Demonstrated ability to lead root cause analysis, develop corrective action plans, and manage complex technical workflows. * Excellent communication skills for collaborating with IT, operations, and clinical teams. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * Standing - Occasionally * Walking - Occasionally * Sitting - Constantly * Talking - Occasionally * Hearing - Occasionally * Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-KH1 The annual salary for this position is: $110,000.00 to $125,000.00 Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

CMS At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. ZOLL Cardiac Management Solutions offers a unique portfolio of novel technologies designed to deliver better insights and better outcomes. On any given day, clinicians utilize these ZOLL products for tens of thousands of cardiac patients around the world: LifeVest, the world's first wearable defibrillator, has been trusted to protect more than 1M patients at risk of sudden cardiac death. HFMS (Heart Failure Management system) is a non-invasive, patch-based device that monitors pulmonary fluid levels and has been shown to reduce heart failure readmissions rates by 38 percent. TherOx Super Saturated Oxygen (SSO2) Therapy is the first FDA-approved therapy since the stent 20+ years ago to reduce infarct size in patients with the most severe heart attacks. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career. Job Summary The Manager of Business Process Improvement will be the internal champion for building a continuous improvement culture within Reimbursement Operations by creating and implementing process excellence across all business segments. The Manager of Business Process Improvement is responsible for identifying, scoping, planning and executing transformational business process improvement initiatives. This is a high visibility role which will require the ability to work cross-functionally with other departments within LifeVest, in addition to external vendors. Essential Functions Develops a thorough understanding of all functional processes within Reimbursement Operations. Primes complex process improvement initiatives affecting multiple functions within Reimbursement Operations. Identifies and eliminates non-value added steps in reimbursement processes, and works closely with a Project Manager and/or technical teams to prioritize. Collaborates with impacted business areas to reengineer and optimize business processes across all channels. Manages the development of standard operating processes and maintains an organized repository of these functions within SharePoint. Proactively identifies tools and standard operating procedures required to effectively process orders, create claims, manage denials and submit patient appeals. Consistently originates innovative ideas in order to find better ways of accomplishing operational objectives through process improvement. Challenges process assumptions to ensure conclusions reached are appropriate for a technical enhancements and other strategic initiatives. Manages the collects, documentation and presentation of functional user requirements. ∙ Oversees user acceptance testing procedures for technology implementations and enhancements that impact reimbursement processes. Identifies ongoing training needs and assist with developing and implementing the required training activities and learnings across the organization. Leads a team of Business Process Improvement Coordinators, Reimbursement Trainers and Business Process Analysts. Establishes metrics to monitor team performance as compared to established goals and targets for improvement initiatives. Effectively communicates project status and outcomes to senior leadership (verbally and in writing) and serves as an escalation point for process improvement initiatives. Prepares high-level status reports on a frequent basis for the Director and VP, Reimbursement Operations. Manages external vendor relationships. Required/Preferred Education and Experience BS/BA in Business Administration, Finance, Information Technology or relevant area of study required Master's degree (MBA, MHA, or equivalent) preferred preferred. 5+ years of experience in medical billing, healthcare revenue cycle management, or a related healthcare operations role required. Hands-on experience with API integrations, data transfers, and troubleshooting issues across multiple interconnected applications. Experience implementing new processes, identifying process gaps, and driving cross-functional change management. Six Sigma or Lean certification prefered. Knowledge, Skills and Abilities Proven track record in process improvement, workflow optimization, and operational efficiency initiatives within a healthcare or medical billing environment. Strong understanding of healthcare compliance standards (HIPAA, CMS guidelines) and payer requirements. Familiarity with medical billing software, EMR systems, and data analytics tools. Demonstrated ability to lead root cause analysis, develop corrective action plans, and manage complex technical workflows. Excellent communication skills for collaborating with IT, operations, and clinical teams. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Standing - Occasionally Walking - Occasionally Sitting - Constantly Talking - Occasionally Hearing - Occasionally Repetitive Motions - Frequently ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. #LI-KH1 The annual salary for this position is: $110,000.00 to $125,000.00 Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at ********************* Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Deputy Director of Manufacturing, Alpharetta, GA Arclin USA is currently seeking talent for a Deputy Director of Manufacturing - Formaldehyde Operation job for our Alpharetta, GA headquarters. Reporting into the Senior Director of Manufacturing (PT), this person will implement Arclin's manufacturing projects and initiatives across Arclin PT plants to ensure short and long term Objectives, Goals, Strategies and Measurements, (OGSM) are achieved for Arclin's Formaldehyde manufacturing function. This position would collaborate with the PT business leader and will have critical involvement with development and execution of the manufacturing strategy to exceed customer delight specifically related to Formaldehyde Production. This position will have critical working relationships with Quality, Engineering, R&T, HSE, Supply Chain and Procurement Leaders to ensure the manufacturing function is fully leveraging these functional experts. This position is accountable and responsible for executing the required Standard Operating Procedures at each plant site to ensure safe operations environment while delivering the lowest manufacturing cost possible, meeting the product specification with lowest possible product variability and producing the order on time and complete quantities (i.e. “Customer Delight”). This position is critical to identify and remove barriers for the manufacturing sites that inhibit OGSM being met. Directors also provide guidance, direction and support in the manufacturing standards of Arclin's World Class Leadership (WCL) and Arclin's Model Plant for Manufacturing. Deputy Director of Manufacturing Job Responsibilities: Displays all the characteristics of Arclin's Leadership Model and outwardly communicates and expects the same from all deputies, peers and employees Will exhibit trust by always being credible and having high expectations of the position and the teams in support of manufacturing Will be respectful of others, clearly articulate expectations and instill accountability for results Removes barriers, gains access to resources, and prioritizes the work of Managers Integrates the innovative thinking of managers, peers, and project team members into decisions which benefit project outcomes, while building the capabilities within the manufacturing organization Creates an environment across multiple teams which are conducive to innovation Sources and leverages subject matter experts within and outside Arclin Sustains the focus of multiple teams on time/cost/quality outcomes while delivering innovative solutions Delivers required formaldehyde manufacturing results for all plant projects and initiatives for the nine manufacturing objectives as identified in Arclin's Model Plant: HSE, COGS, Quality, Work Place Tone, Internal Controls, Asset Management, Housekeeping and Logistics/Customer Delight Ensures all plants are working to achieve the lowest possible formaldehyde manufacturing costs, ensure all products meet the product specification with lowest possible product variability and producing each order on time and complete quantities Involved in developing strategic manufacturing plan in support of budget, capital and human resource plan across the EBS plants Report and Manage CENIT Progress on Formaldehyde Unit Manage, model and generate strategies for formaldehyde Lead reliability strategies and multi-year capital improvements for Formaldehyde network Manage Formaldehyde RECAT Deploy “Model Plant for HCHO” Support PT manufacturing as a “second” priority to focus on Formaldehyde Deputy Director of Manufacturing Job Requirements: Bachelor degree in Business, Chemical or Mechanical Engineering - MBA preferred 15 years of progressive experience in a manufacturing environment. 3-5 years leading all aspects of manufacturing. 4-6 years Formaldehyde operation/manufacturing Ability to analyze complex problems and develop innovative and strategic solutions Excellent project management and organizational skills, including report writing and presentation skills Well-developed leadership skills required to lead a diverse team. Exceptional presentation and strategy skills Ability to manage multiple projects with dynamic requirements and deadlines Ability to develop strategic frameworks, to identify critical issues, to develop analysis and formulate recommendations Exceptional communication and interpersonal skills required to effectively interact at the highest levels of the company and senior staff at major customers and suppliers. Proven ability to develop and drive effective collaborative partnerships with key stakeholders across all functional business areas Ability to negotiate, to reason and influence at all levels Computers skills: Advanced PowerPoint, Excel, and Word Exceptional attention to detail and organizational time/priority management skills to ensure that processes and reporting on inventory and other key performance indicators are monitored and kept current and available for senior management consultation Well-developed strategic planning and execution skills to lead the manufacturing team and to consistently produce both short term and long term business results and value creation. 25% - 60% travel to different company manufacturing locations. Required to carry a cell phone and laptop computer to work remotely

As a Chase Travel Process Improvement Vice President, you will partner across global teams to design and implement best-in-class control frameworks that accelerate Chase Travel Group's growth while safeguarding against risk. In this high-visibility role, you'll report to the Chase Travel Governance Lead, shape strategy end-to-end, drive international integration programs, and influence senior leaders to adopt sustainable governance models. Chase Travel Group is a leading innovator in travel financing and solutions, serving millions of customers worldwide. We're driven by a culture of operational excellence, continuous improvement, and inclusive collaboration. Join us to work on complex, high-impact projects that shape the future of travel and payments. Job responsibilities: Defines and documents the governance uplift for both domestic and international travel business processes, as well as new products and services, ensuring alignment with broader organizational goals. Influences senior business and technology stakeholders to adopt risk-balanced control frameworks and governance models. Establishes clear success metrics (e.g., time-to-control-maturity targets, reduction in control gaps) and drives accountability across functional teams. Leads cross-functional work streams-including Operations, Legal, Compliance, Risk, Audit, Technology Controls, and 2nd Line of Defense-to embed controls into day-to-day processes. Conducts comprehensive control-environment assessments, performs gap analyses, and develops actionable remediation plans. Creates and delivers compelling executive presentations and status reports on integration progress, risk posture, and performance against targets. Within your first 90 days, delivers a standardized control-framework blueprint for two key travel business initiatives. Begins reviewing and learning the processes and controls within the Travel CORE risk and controls framework (CORE). Required Qualifications & Skills A minimum 8+ years of progressive experience in business governance, process improvement, operational excellence, or risk/control management roles. Bachelor's degree in Business or a related field. Ability to work independently and find creative solutions to problems or challenges unique to the Chase Travel space. Expert knowledge of control and risk management concepts, with hands-on control execution experience. Proven ability to influence senior executives and drive enterprise-wide process change in ambiguous environments. Exceptional stakeholder management, conflict resolution, and cross-cultural collaboration skills. Strong project management capabilities with a track record of delivering complex, interdependent initiatives under tight timelines. Excellent written and verbal communication skills, including the ability to craft executive-level presentations that drive action. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Preferred Qualifications & Skills MBA or relevant certification (Lean Six Sigma Black Belt, PMP) highly preferred. Deep domain experience in the Travel or Payments industry. Hands-on expertise with governance platforms and control-testing tools. Multilingual abilities or significant international assignment experience.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. BluePearl Pet Hospital is seeking a driven, forward-thinking, and strategic operation leader to join our team as a Veterinary Director of Field Operations overseeing our Central Division Markets. Candidates are preferred to reside in the following: DFO Market: Minneapolis, Milwaukee, Northeast Wisconsin Are you competitive and aim to always be #1? Do you love a challenge and solving problems? Have you built energized, passionate, and successful workforce teams? If you answered "yes" to these questions, then we want to hear from you! The Director of Field Operations (DFO) provides leadership, direction, mentorship, and management for multiple markets within the organization with combined revenues of $100MM or greater. The role has responsibility for the fiscal performance of assigned markets and translation of organizational objectives into market-specific objectives that increase efficiency and effectiveness. The position is based out of the home market and frequently travels to other assigned markets to develop hospital leaders, guide progress toward the strategic plan, and drive operational excellence. As a Veterinary Director of Field Operations, you will: Champion and represent the BluePearl mission and vision in all interactions. Communicate and support key initiatives impacting hospital staff, translating organizational objectives into market and hospital-specific action plans. In partnership with the region's RVPs, you will monitor hospital KPIs and manages the execution of plans to achieve KPI performance objectives. Manage revenue targets of $100+ million. Consistently assess the engagement level of associates; take a proactive approach to influence and drive a positive hospital climate. Accountable for associate engagement and retention. Foster a collaborative and trusting relationship between the Support Team and hospitals, providing feedback and engaging in dialogue to facilitate continuous improvement. Lead, direct, mentor and develop direct reports and high-potential indirect reports to ensure hospitals have effective and engaged local leadership. Ensures a culture of self-development is present amongst leaders and contributes to the creation of a talent pipeline to support future organizational growth. In partnership with P&O, responsible for hiring, training, performance coaching, and succession planning for hospital management positions. Ensure standards for service quality, equipment, and Clinician productivity/performance are met and that cost-effective technology is used to maximize production. Ensures fixed assets are preserved. Initiates recommendations for purchases of new equipment and improvements. Advise direct reports regarding labor issues including safety, security, scheduling, training, and protocols. Ensures direct reports are adhering to company policies. Maintain current knowledge of information technology as relates to hospital operations. Partner with assigned Vet Relations Manager(s) (VRMs) to collaborate on pDVM referral strategies that impact assigned markets. Work collaboratively with the BluePearl Support Team to develop solutions for escalated hospital matters and influences hospitals to shape adoption and ensure effectiveness of resolutions. Other job duties as assigned Competencies: Developing Direct Reports- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report's career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder. Managing Vision and Purpose- Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations Business Acumen- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs. Directing Others- Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator. Working Conditions: Approximately 50-75% travel is required. Must be able to travel long distances by air, train, or car on short notice for extended periods of time. Must meet age requirements of national car rental agencies and have reliable private transportation for frequent local travel including a valid driver's license and proof of insurance. Project timelines and work volume/deadlines may often require more than 40 hours per week to complete the essential duties of this job. Why BluePearl? Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career. To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals. We value your health and well-being as an associate by providing you with the following: Medical, dental, vision, and life insurance options. Parental leave benefits Flexible work schedules 401k and retirement planning Time to reset, rewind, and reflect through our paid time off and floating holiday plans A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets. BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

**About Otsuka** We defy limitation, so that others can too. In going above and beyond-under any circumstances-for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day. **Position Overview:** The Director of Field Strategy and Operations serves as the orchestrator of field strategy, ensuring that prioritization, stakeholder engagement, and execution are effectively aligned with brand strategy and enterprise objectives. This role provides leadership across multiple regions, enabling a holistic, enterprise-wide approach to field strategy and operational excellence. This role also partners closely with the Business Analysis team to ensure field teams have access to standardized dashboards and data-driven insights, supporting execution excellence and performance tracking. The Director will be the point of contacts for ad hoc analytics requests, ensuring field teams have the right data to make informed decisions, but will not be creating these reports themselves or with their team and will work with Business Analysis to ensure accurate measurement and proper data is used. **Key Responsibilities:** + **Strategic Prioritization & Field Execution:** Align field activities with marketing strategy, launch planning, and market access pull-through, ensuring execution efficiency. + **Execution Excellence & Field Performance Tracking:** Oversee Omnichannel efforts, account planning, and KPI tracking, ensuring insights from Field Analytics support execution. + **Strategic prioritization & orchestrating field execution: Analyzes current and future state of the business based on insights and trends, and** leads efforts to align field activities with high-priority initiatives such as marketing strategy, launch planning, and market access pull-through. + **Field Communication & Data-Driven Decision Support:** Act as the primary field communicator, ensuring clarity on CRM tools, performance insights, and operational priorities. + **Resource Allocation & Budget Optimization:** Optimize the distribution of budgets, speaker programs, and promotional resources, leveraging data-driven insights to maximize ROI. + **Team Development & Analytics Training:** Mentor team members on business reviews, reporting systems, and analytics interpretation, working with Business Analysis to enhance field intelligence capabilities. + **Compliance Management:** Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities. **Qualifications:** + Bachelor's degree required; MBA or advanced degree preferred. + Minimum of 10 years of pharmaceutical experience, with a strong understanding of sales force operations and execution. + Prior experience in field leadership roles such as first- or second-line leadership, regional operational and customer strategy roles or other field-based support roles required. + Established expertise in business analytics, business operations, sales support, and resource management within a commercial pharmaceutical organization. + Ability to focus on priorities and resolve operational issues effectively. + Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency. **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $194,247.00 - Maximum $290,375.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

/OBJECTIVE The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company's Field Services division to ensure they are a profitable contributor to the business. ESSENTIAL FUNCTIONS ▪Exemplify Marco's vision, mission and values and Gold Standard culture. ▪Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA. ▪Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value. ▪Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation. ▪Actively participate in the development of the company's strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals. ▪Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company's growth and changing objectives. ▪Provide management, direction and mentorship to Field Services division leadership and personnel. ▪Recruit, attract and retain key personnel. ▪Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company. ▪Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities. ▪Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity. ▪Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups. ▪Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI's are met. ▪Attend required company and departmental meetings. ▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned. QUALIFICATIONS Education and Experience - Bachelor's degree or equivalent 10 years+ of industry experience. Licenses and Certifications - Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS 1.Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus. 2.Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook. 3.Excellent communication and presentation skills. 4.Function as a good educator who is trustworthy and willing to share information and serve as a mentor. 5.Excellent negotiation skills. 6.Energetic, forward-thinking, and creative. 7.Highly decisive possessing a “big picture” perspective. 8.Treat people with respect, work with integrity and ethically and uphold organizational values.

/OBJECTIVE The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company's Field Services division to ensure they are a profitable contributor to the business. ESSENTIAL FUNCTIONS ▪Exemplify Marco's vision, mission and values and Gold Standard culture. ▪Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA. ▪Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value. ▪Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation. ▪Actively participate in the development of the company's strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals. ▪Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company's growth and changing objectives. ▪Provide management, direction and mentorship to Field Services division leadership and personnel. ▪Recruit, attract and retain key personnel. ▪Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company. ▪Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities. ▪Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity. ▪Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups. ▪Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI's are met. ▪Attend required company and departmental meetings. ▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned. QUALIFICATIONS Education and Experience - Bachelor's degree or equivalent 10 years+ of industry experience. Licenses and Certifications - Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS 1.Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus. 2.Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook. 3.Excellent communication and presentation skills. 4.Function as a good educator who is trustworthy and willing to share information and serve as a mentor. 5.Excellent negotiation skills. 6.Energetic, forward-thinking, and creative. 7.Highly decisive possessing a “big picture” perspective. 8.Treat people with respect, work with integrity and ethically and uphold organizational values.

The GPDO team mission is to continuously develop and improve our Product Lifecycle Management Processes, which includes New Product Development and Introduction (NPDI), Sustaining, and Phase Out. The Continuous Improvement Lead is responsible for identifying and leading initiatives that reduce Vertiv's product development cycle time - the manager will be responsible for defining and driving Operational Excellence in the product development process for assigned processes which may change over time. This role is targeted to focus on the SFA (Special Feature Addition) and Phase Out processes initially. The Continuous Improvement Manager act on process improvement actions from many sources, including our Operating Model KPIs, Leadership actions, Lessons Learned, lean workshops and Kaizens. The Continuous Improvement Manager will use lean principles, identify waste, and continuously improve NPDI processes. Process improvements will be documented in Standard Operating Procedures, built into the Operating model, and accompanied by communications and training for process users. The Continuous Improvement Manager will support on the job training of affected functions for key process steps in the NPDI process. It is anticipated improvements can occur across any of the functions in the development process - not just engineering. Additionally, then manager may engage in assisting PM's in documenting their critical path, summarizing the critical path norms across the portfolio, comparing the complexity rating of projects to TTM performance, understanding root causes and recommending corrective actions for projects with high Schedule Slip and/or TTM, and helping to drive accountability for Schedule Slip and TTM. This work may will also yield sources of best practice to further incorporate into process updates. The role will entail a combination of working closely with Business Unit Project Managers as well as supporting functional team members to define critical path steps, sequencing, and areas for improvement required. This person will work closely with the GPDO team and functions to implement necessary process improvements and actions. This position will be based onsite at Vertiv's Columbus, OH or Westerville, OH location. Responsibilities: (80%) Identify, prioritize, develop, and implement lean product development process improvements (20%) Learn the NPDI process and be capable to mentor/train and execute the process. Requirements: BS in Engineering or a closely related field, or equivalent required; Advanced degree preferred but not required Design for Six Sigma / Lean Six Sigma / Design Thinking experience preferred 7 plus years cumulative experience working in Operational Excellence and Continuous improvement in complex product development organizations - preferably ones with and Phase Gate processes Strong communication skills to communicate effortlessly with PMO Leads and global functional leaders Be a Self-Starter - be able to take high level instructions and convert them into comprehensive end to end action plans High self motivation, drive, and inquisitiveness to transform our business performance and strong curiosity and critical thinking skills to arrive to correct conclusions and drive proper countermeasures. Strong ability to summarize large amounts of information into clear and concise summaries for actioning Ability to take directions, lead ad-hoc teams, and drive for results Experience utilizing Google AppSheet is strongly preferred High proficiency in MS Office is required (including Excel Pivot Tables) The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES • Customer Focus • Operational Excellence • High-Performance Culture • Innovation • Financial Strength OUR BEHAVIORS • Own It • Act With Urgency • Foster a Customer-First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out Development About Vertiv Vertiv is a $8.0 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************. #LI-RB1

WHO WE ARE At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer's value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world's industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing. We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit *************** WHAT YOU GET TO DO This strategic leadership role oversees the delivery and continuous improvement of Resident Business, Remote Services (including Service Desk and IT Services), Global Plant Services, and Training across North America. The Director will drive operational excellence, standardization, and customer satisfaction while aligning with broader North American strategic goals in collaboration with Senior Leadership stakeholders. Essential Functions and Responsibilities : To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead and evolve the on-site and mobile service delivery model across North America, ensuring high performance, customer satisfaction, and alignment with strategic objectives. Oversee Service Desk teams and IT-enabled service platforms to ensure responsive, reliable, and scalable support for customer operations. Collaborate with global counterparts to maintain service standardization while driving operational success and innovation in North America. Lead the Training Team to implement technician development programs, enforce service standards across sites, and promote continuous improvement and reliability. Partner with executive leadership (VP/SVP/EVP) to support and execute North American service strategies. Drive KPIs, process improvements, and service innovation across all domains. Act as a senior escalation point for critical customer issues, ensuring timely resolution and proactive communication. Perform all other duties as assigned. WHAT YOU HAVE Bachelor's degree in Engineering, Business or related field required. MBA preferred. 10+ years of experience in industrial services, operations, or engineering leadership, preferably within the material handling or automation industry. Proven track record of leading large teams or cross-functional departments. Deep understanding of automated systems, conveyor technologies, robotics, and warehouse operations. Strong background in optimizing processes, managing budgets, and improving performance metrics. Experience with remote diagnostics, service desk operations, and IT-enabled support for automated systems. Familiarity with training and certification programs for technicians working on material handling systems. Skilled in navigating complex organizational dynamics. Exceptional communication skills-both verbal and written. Working Conditions and Environment : Authorization to work in the U.S. Up to 35% travel required (domestic and occasional international). Ability to obtain passport and travel to Europe and Canada Professional office etiquette is required at all times Ability to travel by air both domestically (US) and internationally (primarily to Austria and other parts of Europe as well as Canada) Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm's length, and lifting up to 50 pounds. WHAT YOU WILL GET 2 remote days per week Half day Fridays A beautiful new, state-of-the-art, office complex in Kennesaw, GA Industry competitive compensation Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more! 401k with a very generous employer match and no vesting! Paid Vacation & Holidays Profit Sharing Paid Parental Leave Subsidized Daycare Tuition Reimbursement Pet Insurance Subsidized food delivery Monthly celebrations Quarterly employee events Corporate Social Responsibility including recycling, sustainability and volunteering KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. Due to the safety-sensitive nature of this position, strict adherence to KNAPP's drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”