Director of customer care demographics and statistics in the US
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Director of customer care demographics by:
Director of customer care gender statistics
42.2% of directors of customer care are women and 57.8% of directors of customer care are men.
- Male, 57.8%
- Female, 42.2%
Director of customer care gender ratio
| Gender | Percentages |
|---|---|
| Male | 57.8% |
| Female | 42.2% |
Director of customer care gender pay gap
Women earn 91¢ for every $1 earned by men
Male income
$140,676
Female income
$128,681
Director of customer care gender ratio over time
This data breaks down the percentage of men and women in director of customer care positions over time. Currently, 42.2% of directors of customer care are female.
Director of customer care gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 64.21% | 35.79% |
| 2011 | 63.33% | 36.67% |
| 2012 | 65.41% | 34.59% |
| 2013 | 65.57% | 34.43% |
| 2014 | 64.96% | 35.04% |
| 2015 | 65.15% | 34.85% |
| 2016 | 66.64% | 33.36% |
| 2017 | 65.09% | 34.91% |
| 2018 | 63.50% | 36.50% |
| 2019 | 58.77% | 41.23% |
| 2020 | 56.72% | 43.28% |
| 2021 | 57.81% | 42.19% |
Director of customer care related jobs gender ratio
We compared directors of customer care with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Director Of Customer Care | 58% | 42% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Director of customer care demographics by race
The most common ethnicity among directors of customer care is White, which makes up 61.9% of all directors of customer care. Comparatively, 18.0% of directors of customer care are Hispanic or Latino and 9.0% of directors of customer care are Black or African American.
- White, 61.9%
- Hispanic or Latino, 18.0%
- Black or African American, 9.0%
- Asian, 5.6%
- Unknown, 4.8%
- American Indian and Alaska Native, 0.7%
Director of customer care race
| Director of customer care race | Percentages |
|---|---|
| White | 61.9% |
| Hispanic or Latino | 18.0% |
| Black or African American | 9.0% |
| Asian | 5.6% |
| Unknown | 4.8% |
| American Indian and Alaska Native | 0.7% |
Director of customer care race and ethnicity over time
See how director of customer care racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Director of customer care race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 67.83% | 10.18% | 4.87% | 14.93% |
| 2011 | 67.03% | 10.94% | 4.79% | 14.87% |
| 2012 | 66.06% | 11.24% | 4.99% | 15.22% |
| 2013 | 66.70% | 10.72% | 5.25% | 15.08% |
| 2014 | 66.55% | 10.52% | 4.79% | 15.71% |
| 2015 | 65.73% | 10.60% | 5.28% | 15.88% |
| 2016 | 64.84% | 10.86% | 5.39% | 16.33% |
| 2017 | 65.01% | 10.01% | 5.74% | 16.49% |
| 2018 | 65.63% | 9.51% | 5.86% | 16.23% |
| 2019 | 66.16% | 8.84% | 5.34% | 17.02% |
| 2020 | 63.78% | 9.06% | 5.49% | 16.63% |
| 2021 | 61.92% | 9.04% | 5.62% | 17.98% |
Director of customer care wage gap by race
According to our data, asian directors of customer care have the highest average salary compared to other ethnicities. Black or african american directors of customer care have the lowest average salary at $137,784.
| Ethnicity | Salary |
|---|---|
| Unknown | $141,227 |
| White | $140,592 |
| Black or African American | $137,784 |
| Asian | $142,286 |
| Hispanic or Latino | $141,536 |
Average director of customer care age
See how the average age of directors of customer care varies based on ethnicity and gender.
Male
Female
Director of customer care age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Director of customer care age breakdown
The average age of directors of customer care is 40+ years years old, representing 72% of the director of customer care population.
Director of customer care age breakdown
| Director Of Customer Care Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Director of customer care educational attainment
The most common degree for directors of customer care is bachelor's degree, with 70% of directors of customer care earning that degree. The second and third most common degree levels are master's degree degree at 15% and master's degree degree at 11%.
- Bachelor's, 70%
- Master's, 15%
- Associate, 11%
- High School Diploma, 1%
- Other Degrees, 3%
Directors of customer care by degree level
| Director of customer care degree | Percentages |
|---|---|
| Bachelor's | 70% |
| Master's | 15% |
| Associate | 11% |
| High School Diploma | 1% |
| Other Degrees | 3% |
Director of customer care jobs you might like
Director of customer care wage gap by degree level
According to the data, directors of customer care with a Doctorate degree earn more than those without, at $172,622 annually. With a Master's degree, directors of customer care earn a median annual income of $162,110 compared to $144,835 for directors of customer care with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $162,110 |
| High School Diploma or Less | $124,704 |
| Bachelor's Degree | $144,835 |
| Doctorate Degree | $172,622 |
| Some College/ Associate Degree | $128,725 |
Director of customer care employment statistics
Most directors of customer care work for a private in the technology industry.
Company size where directors of customer care work
Below, you can see the size of companies where directors of customer care work.
Director of customer care jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 13% |
| 100 - 500 employees | 19% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 26% |
| > 10,000 employees | 28% |
Director of customer care jobs by company type
Employees with the director of customer care job title have their preferences when it comes to working for a company. For instance, most directors of customer care prefer to work at private companies over public companies.
Director of customer care jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 40% |
| Private | 58% |
Director of customer care jobs by industry
The most common industries for directors of customer care are technology, telecommunication and retail.
Director of customer care industry statistics
| Industry | Percentages |
|---|---|
| Fortune 500 | 14% |
| Technology | 14% |
| Telecommunication | 9% |
| Retail | 8% |
| Health Care | 7% |
| Media | 6% |
| Manufacturing | 6% |
| Finance | 6% |
| Professional | 5% |
| Start-up | 4% |
| Internet | 3% |
| Hospitality | 3% |
| Transportation | 3% |
| Utilities | 3% |
| Construction | 2% |
| Insurance | 2% |
| Real Estate | 2% |
| Education | 2% |
| Pharmaceutical | 1% |
| Automotive | 1% |
| Non Profits | 1% |
| Energy | 1% |
Director of customer care turnover and employment statistics
Director of customer care unemployment rate over time
The unemployment rate for directors of customer care between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Director of customer care unemployment rate by year
| Year | Director of customer care unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average director of customer care tenure
The average director of customer care stays at their job for 1-2 years, based on the 988 directors of customer care resumes in Zippia's database.
Director of customer care tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 7% |
| 1-2 years | 39% |
| 3-4 years | 20% |
| 5-7 years | 17% |
| 8-10 years | 6% |
| 11+ years | 10% |
Director of customer care LGBT ratio compared to similar jobs
Review the percent of directors of customer care that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Emergency Dispatcher | 6.75% | 29,409 |
| Accounts Payable Clerk | 6.76% | 89,564 |
| Executive Office Assistant | 7.79% | 134,275 |
| Director Of Customer Care | 8.06% | - |
| Student Loan Collector | 8.49% | 25,976 |
| Parcel Assistant | 8.68% | 10,187 |
| Loan Coordinator | 9.31% | 24,765 |
Similar director of customer care jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Emergency Dispatcher | 6.75% | 29,409 |
| Accounts Payable Clerk | 6.76% | 89,564 |
| Executive Office Assistant | 7.79% | 134,275 |
| Student Loan Collector | 8.49% | 25,976 |
| Parcel Assistant | 8.68% | 10,187 |
| Loan Coordinator | 9.31% | 24,765 |
Foreign languages spoken by directors of customer care
The most common foreign language among directors of customer care is Spanish at 43.5%. The second-most popular foreign language spoken is German at 13.0% and French is the third-most popular at 13.0%.
- Spanish, 43.5%
- German, 13.0%
- French, 13.0%
- Portuguese, 8.7%
- Chinese, 4.3%
- Other, 17.5%
Director of customer care languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 43.5% |
| German | 13.0% |
| French | 13.0% |
| Portuguese | 8.7% |
| Chinese | 4.3% |
| Other | 17.5% |
