Director of customer care vs director of sales

The differences between directors of customer care and directors of sales can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a director of customer care, becoming a director of sales takes usually requires 6-8 years. Additionally, a director of customer care has an average salary of $125,654, which is higher than the $111,068 average annual salary of a director of sales.

The top three skills for a director of customer care include CRM, project management and employee engagement. The most important skills for a director of sales are sales process, customer service, and customer satisfaction.

Director of customer care vs director of sales overview

	Director Of Customer Care	Director Of Sales
Yearly salary	$125,654	$111,068
Hourly rate	$60.41	$53.40
Growth rate	6%	5%
Number of jobs	88,687	91,891
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 77%
Average age	47	46
Years of experience	6	8

What does a director of customer care do?

A director of customer service is an executive professional who manages the daily operations of professionals involved in providing customer service for an organization. This director must manage a technical support group that will assist end users with the proper operation of sold products. The director must present corporate presentations about customer service by utilizing videography, PowerPoint presentations, and group participation. This director must also assess the training needs of employees so that they can increase the level of their service.

What does a director of sales do?

A sales director is responsible for managing the sales operation of the team, ensuring that members comply with the sales strategies and procedures in meeting sales goals. Sales directors' duties include maintaining consistency of sales targets, providing reports and important updates for sales improvement, managing customers' inquiries and resolving complaints, launching new services to expand product offers, researching the current market trends, and improving sales plans. A sales director must have excellent leadership and decision-making skills to support and acknowledge the team's best efforts.

Director of customer care vs director of sales salary

Directors of customer care and directors of sales have different pay scales, as shown below.

	Director Of Customer Care	Director Of Sales
Average salary	$125,654	$111,068
Salary range	Between $89,000 And $176,000	Between $73,000 And $168,000
Highest paying City	Seattle, WA	San Francisco, CA
Highest paying state	Washington	New York
Best paying company	Google	Mayo Clinic
Best paying industry	Technology	Finance

Differences between director of customer care and director of sales education

There are a few differences between a director of customer care and a director of sales in terms of educational background:

	Director Of Customer Care	Director Of Sales
Most common degree	Bachelor's Degree, 70%	Bachelor's Degree, 77%
Most common major	Business	Business
Most common college	California State University - Bakersfield	University of Southern California

Director of customer care vs director of sales demographics

Here are the differences between directors of customer care' and directors of sales' demographics:

	Director Of Customer Care	Director Of Sales
Average age	47	46
Gender ratio	Male, 57.8% Female, 42.2%	Male, 69.4% Female, 30.6%
Race ratio	Black or African American, 9.0% Unknown, 4.8% Hispanic or Latino, 18.0% Asian, 5.6% White, 61.9% American Indian and Alaska Native, 0.7%	Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage	8%	7%

Differences between director of customer care and director of sales duties and responsibilities

Director of customer care example responsibilities.

Manage full financial accountability and oversight of production, quality, inventory control, and operational safety and security.
Develop CRM marketing strategy for differentiating and monetizing services and developing customer loyalty metrics.
Work with business users and QA testing groups to provide training and issue resolution.
Implement new CRM, phone system using VOIP in a distribute virtual environment, and case tracking for support.
Standardize team goals and KPIs, utilizing metrics for coaching/analysis/forecasting.
Provide oversight and direction relative to statewide staff training to ensure effective customer service.

Director of sales example responsibilities.

Lead the OEM business transformation.
Manage projects & action items for EVP.
Manage during periods of dynamic challenge and change relative to start-up, turnaround and revitalization situations.
Manage relationships with toll manufacturers and logistics providers to exceed cost reduction and inventory turn targets.
Cultivate and manage business relationships with wholesale distributors creating positive impact for newsstand product sell at retail.
Full responsibility for all sales activities for a start-up electronic commerce company managing electronic data flow in the healthcare industry.

Director of customer care vs director of sales skills

Common director of customer care skills

CRM, 10%
Project Management, 8%
Employee Engagement, 6%
KPIs, 5%
Customer Care Operations, 5%
Technical Support, 4%

Common director of sales skills

Sales Process, 7%
Customer Service, 7%
Customer Satisfaction, 6%
Sales Management, 6%
Healthcare, 5%
CRM, 4%

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Director Of Customer Care
Director Of Customer Care vs Director Of Sales

Updated January 8, 2025

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