Director Of Customer Care remote jobs

We're looking for a hands-on Customer Support Manager to build, lead, and scale a high-quality support organization. This is a “player-coach” role where you'll design the foundation of support operations while also rolling up your sleeves to handle frontline support during the early stages. What You'll Do Build and refine support workflows, SOPs, and escalation paths. Manage day-to-day support operations and ensure timely, high-quality responses. Hire, train, and mentor a growing support team. Define and track KPIs such as SLAs, CSAT, response times, and efficiency. Evaluate and implement support tools, including automation and AI-driven solutions. Develop incident-response processes and knowledge-management systems. Partner closely with Product, Engineering, and Operations teams to surface customer insights. Maintain flexibility to support operational hours that may include evenings, weekends, or holidays. What We're Looking For 5-8+ years in customer support, customer success, operations, or similar functions. Experience leading or managing support teams. Proven ability to build or scale support processes in a high-growth or early-stage environment. Strong communication skills, both written and verbal. Comfortable working cross-functionally with technical and non-technical teams. Data-driven approach to improving support performance. Empathy, patience, and a customer-first mindset. Bonus: experience or interest in retail, grocery, or supply-chain technology. Why This Role Is Exciting Build the entire support function from the ground up. High ownership and direct impact on customer satisfaction and product quality. Collaborate across teams and influence product direction with real customer insights. Work in a fast-moving, mission-driven environment focused on modernizing an essential industry. Compensation & Work Model Salary range: $120,000-$150,000 Competitive equity package Remote with travel

Full-time Description CUSTOMER SUPPORT MANAGER Customer Support | Irving, TX RollKall was founded by a retired police officer with one goal in mind: help public safety professionals-police, firefighters, EMTs-connect with their communities through something called off-duty work. These are extra-duty jobs that enhance local safety while putting some extra cash in first responders' pockets. We built the platform that makes it easy, efficient, and trusted-for departments, officers, and the organizations that need them. POSITION OVERVIEW The Customer Support Manager is responsible for delivering an exceptional customer experience to Law Enforcement Agencies (LEAs), Law Enforcement Officers (LEOs), Coordinators, and their business partners. This role combines hands-on support with strategic leadership, managing day-to-day calls and cases while setting direction, driving departmental objectives, and fostering a strong support culture. The ideal candidate thrives in a fast-paced, high-growth environment and embodies RollKall's values of honesty, hard work, initiative, and thoughtful problem-solving. WHAT YOU'LL BE DOING Customer Support Leadership Act as a player/coach, leading a team of support associates (including 24/7 after-hours coverage). Take calls, resolve cases, and remain accessible to the team while modeling best practices. Serve as a trusted technical advisor, guiding associates on complex problems and preventing unnecessary escalations. Operational & Strategic Management Contribute to defining departmental goals, KPIs, and SLAs, and ensure team execution aligns with company objectives. Monitor and present KPI results (CSAT, handle time, first-contact resolution, etc.) to senior leadership. Maintain and optimize support processes, documentation, and self-service resources. Use data to identify trends, drive efficiencies, and influence long-term improvements. Cross-Functional Collaboration Partner with Development, Product, Sales, and Marketing to resolve customer issues and relay insights. Communicate customer feedback clearly to inform product and process enhancements. Build trust and maintain clear, timely communication with both customers and internal teams. YOUR SUPER POWERS Player/Coach Mindset - you can jump in to solve tickets hands-on, while also inspiring and guiding a team to grow and perform at their best. Data-Driven Problem Solver - you use reports, KPIs, and trends to uncover insights and drive smarter, faster decisions. Trusted Troubleshooter - you thrive on digging into technical and business issues, resolving them quickly without unnecessary escalations. Customer Champion - you know how to turn feedback into action, ensuring customers feel heard while influencing product and process improvements. Adaptable Leader - you embrace change, navigate fast-paced environments, and keep your team motivated through it all. WHAT WE'RE LOOKING FOR 5+ years in technical/software service and support, including 2+ years leading and managing multiple teams with varied responsibilities. Strong troubleshooting skills across technical and business issues, with proven ability to de-escalate difficult customer interactions and coach teams through high-stress situations. Skilled in support tools (Salesforce, Jira, Slack, SQL, Excel, Google Workspace) with the ability to build and optimize reporting dashboards, not just pull reports. Proven experience scaling support teams and developing support methodologies/frameworks in fast-growth SaaS environments. Experience implementing or managing Knowledge Base / self-service platforms to reduce case volume. Excellent written and verbal communication skills; able to explain complex issues clearly and concisely. Ability to thrive in a dynamic, fast-changing environment and manage time-sensitive issues. (Bonus) Familiarity with omnichannel support, API troubleshooting, or automation/AI-driven support systems. ROLLKALL CULTURE FIT One Team: People-first, collaborative, inclusive, and supportive. Servant Leadership: Lead with empathy, integrity, and accountability. Humbition: Combine humility and ambition while keeping the customer's needs central. Deliver Results: Show a bias for action, embrace change, and innovate to improve. COMPENSATION, BENEFITS & SCHEDULE The RollKall office serves as the hub for innovation, creative thinking, and idea sharing. As such, RollKall employees are required to work in the office three days each week (Tuesday, Wednesday & Thursday) unless they have been officially authorized to work on a fully remote basis. Along with competitive pay, as a full-time RollKall employee, you are eligible for the following benefits: - Healthcare (medical, dental, vision, prescription drugs, FSA/HSA & Teladoc services) - Employee Assistance Program - Maternity and Parental Leave - 401(k) Plan for eligible members - Sick, Vacation time, and Paid Holidays RollKall Technologies is committed to a diverse and inclusive workplace. RollKall is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries. Job Description Our team is very small and friendly. Hours: Extremely flexible - you can work any weekdays/weekends. All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week. We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery. Primary Responsibilities - Manage a team of customer support executives - Train them in best practices - Making sure all support tickets are handled as per SLA - Developing new training modules - Understanding issues and improving knowledgebase - Maintain metrics & documentation In addition you will also be handling direct support queries - Use online software to answer customer questions via email & chat - Help customers solve a wide variety of issues - Solve problems creatively Qualifications - Excellent written communication skills - Strong sense of empathy - Previous experience with web-based customer support tools - Not a requirement, but a decent sense of humor doesn't hurt :) - Experience with SaaS - 3+ Years experience in Customer support Additional Information Please specify if you are can handle a multi role. This is a remote position. Mandatory information to be sent during application Expected Hourly rate Number of hours available per week Timezone and schedule of availability (example 10 am est to 2 pm est) How soon can you get started Any additional skills which we should know about What support software have you had experience with?

At Smalls we believe cats and their humans deserve better, and that starts with every interaction they have with us. We're looking for a Director of Customer Experience & Support who's ready to lead our CS organization through its next stage of growth: transforming it from a cost center into a brand, loyalty, and revenue-driving function. This leader will balance customer love with operational rigor by identifying moments to delight customers in ways that drive loyalty, while ensuring every initiative delivers measurable ROI and sustainable impact. This leader will bring the perfect blend of care and clarity- someone who dreams big about how we can wow our customers and deepen their relationship with Smalls, while staying laser-focused on ROI and business impact. They'll also keep us ahead of the curve by helping Smalls thoughtfully adopt AI and automation tools that make our service faster and more efficient, without ever losing the human touch. What You'll Do: Build a Best-in-Class Experience Transform our CS org from a reactive support function into a proactive experience driver that builds loyalty and grows revenue in directly measurable ways. Identify and champion opportunities to go above and beyond for customers in places that matter, from thoughtful problem solving to true moments of surprise & delight. Evaluate and prioritize initiatives based on customer impact and ROI to ensure investments drive measurable business outcomes. Leadership & Team Development Lead our CX/CS team through a period of change by setting clear goals & objectives and fostering a positive, high-performance culture. Build scalable team structures and ensure the organization evolves appropriately with company growth. Collaborate with the People team to build policies, procedures, and career growth paths that attract, retain, and develop world-class CX talent. Operational Excellence Set, monitor, and analyze performance metrics (CSAT, first response rate, solve rate, QA scores) to continuously improve service quality and efficiency. Use insights from analytics and forecasting to make smart staffing, scheduling, and hiring decisions. Establish cross-functional escalation paths to ensure customer issues are resolved effectively. Balance innovation with efficiency by ensuring every initiative drives measurable value, not just good vibes. AI & Technology Innovation Keep a pulse on emerging CX technologies, particularly in AI and automation, and develop a roadmap for testing and integrating the right tools at the right times to improve efficiency, scalability, and customer delight. Identify where automation enhances the customer experience and where a human voice still matters most. Ensure technology and process changes are implemented with strong change management, training, and measurement frameworks. Champion the Customer Build feedback loops that help the voice of our customers shape decisions across the company. Create processes that help cross-functional teams resolve issues quickly, confidently, and with empathy. Inspire the entire company to think customer-first, ensuring the voice of the customer informs product, marketing, and operational decisions. What we'll love about you: 7+ years of experience leading customer experience / support teams. Experience in a fast-paced, growth-stage DTC or subscription start-ups. A track record of scaling teams and systems while maintaining excellent service and a strong sense of brand. Strategic thinking paired with a hands-on bias for action, you're as comfortable shaping a vision as you are jumping in to fix a workflow. Strong analytical chops and comfort using data to guide decisions. Deep curiosity about new technologies (especially AI) and how they can make customer experiences smarter and more personal. Excellent communication, empathy, and leadership skills. You're a cat lover and a current cat parent. What you'll love about us: Mission-Driven Company: We love cats and we're here to make nine lives ten. People-Driven Company: We treat our people like people; we're committed to Smalls, and we work hard but also respect everyone's lives outside of work. Data-Driven Culture: We love using data to guide decision-making where appropriate, but we also know when to move quickly and go with our gut. Competitive Salary: Make some $$$. Very Competitive Benefits: Fully paid Health, Vision, and Dental insurance. 4-day work week. Unlimited PTO. Fully Remote Office & Culture: Our team is spread across the US day to day, but we travel for department & company off-sites and retreats. Free Product: Free cat food every month.

What about your team? We're looking for a Director of Customer Success who will roll up their sleeves and support our team from inside the trenches. As the leader and a key member of our Customer Success team, you will help craft the company's customer success strategies to build relationships with customers and collaborate with cross-functional teams internally to deliver consistently excellent customer experiences. You will guide the evolution of the function from traditional platform support toward a true ecosystem success model, enabling customers to thrive within the broader investment banking and fintech landscape. Our ideal candidate is passionate about developing the talent on their team, a builder who uses analytical skills to identify problems, proactively create solutions, and improve relationships externally and internally. To succeed in this role, you should have relevant customer success experience and a demonstrated record of leading teams through operational scaling and hypergrowth across a diverse customer base. What will you be doing? Drive the advancement of Customer strategy and solution development alongside CSM and Delivery teams, building a scalable model that supports our growing footprint in the investment banking and fintech ecosystem. Partner with New Business to identify and shape new lines of business, including end-to-end feasibility assessment and definition of delivery needs. Leverage your background in investment banking or fintech to bring a sophisticated, data-driven approach to customer engagement, translating financial and transactional insights into meaningful business value for Members. Advise customers with a consultative, industry-focused approach, helping them navigate complex deal processes, regulatory nuances, and market dynamics relevant to their business goals. Coach and develop the CS team to deepen their understanding of investment banking and fintech concepts, enabling them to act as trusted advisors who can provide informed, strategic guidance to Members. Own the CSM account assignment process and performance strategy, setting clear expectations across onboarding, adoption, ROI delivery, and upsell readiness. Key processes include Time to Onboard, Adoption Score, At-Risk Customer Model, and Next Best Action Plays. Refine and maintain our Account Segmentation model to ensure optimal CSM-to-client ratios and differentiated service levels for standard and high-value Members. Engage directly with key clients, leveraging your capital markets fluency to provide value-adding insights, strengthen relationships, and identify opportunities for product and service optimization. Create and maintain scalable customer enablement content, playbooks, and training materials that support onboarding, adoption, and education across varying levels of Member sophistication. Collaborate cross-functionally with Sales, Product, and Marketing to ensure alignment between customer needs, product roadmap, and go-to-market strategy, particularly as it relates to our investment banking and fintech service ecosystem. Develop and implement customer feedback loops, including NPS and satisfaction analysis, to identify trends, recommend improvements, and drive continuous enhancement of the Member Experience. Continuously assess and optimize the customer journey, identifying key touchpoints, applying a consultative approach, and ensuring Members achieve their goals effectively. Oversee customer success metrics and reporting, ensuring data accuracy, adherence to established protocols, and transparency in performance tracking and decision-making. Partner with Sales and Marketing to gather client feedback, surface success stories, and develop impactful case studies that demonstrate measurable business value and strengthen Finalis' positioning in the market. Who are we looking for Deep understanding of investment banking or capital markets, ideally with experience in advisory, M&A, restructuring, or private market transactions. Minimum of 3 years in a Customer Success or relationship leadership role, with a track record of developing high-performing teams and improving client retention. Strong communicator with the ability to translate complex financial concepts into simple, actionable insights for customers and internal teams. Exceptional relationship-building skills, capable of engaging credibly with senior executives and financial professionals. Analytical and process-oriented, skilled at building scalable frameworks and driving accountability through metrics. Strategic thinker with a bias for action, comfortable balancing short-term priorities with long-term vision. Cross-functional collaborator, able to work effectively with Sales, Product, and Delivery in a dynamic, growth-stage environment. Bonus Track! Experience using CRM software and Customer Success or Support technology What do we offer? 100% Remote work (Work from wherever you want!) Competitive USD salary High-Speed Internet expenses allowance Generous Paid time-off (Vacation Time!) Additional 17 Flex Days (to use in national holidays or personal matters) People Team Partner (to target your roadblocks and customize an action plan for your career path) Buddy Program Virtual After-Office Activities Diverse Culture & Inclusive environment Benefits Package [if applicable] Paid Family Leave [if applicable] Why work with Finalis? We are a fast-paced startup which will enable you to develop skills quickly and work in an entrepreneurial culture where pushing limits and taking risks is everyday business. As we have Finalists from different countries and cultures, we encourage our team members to develop their soft skills, boosting their ability to adapt themselves to different backgrounds. Finalis' core values: Deliver with Integrity Dream Boldly Empower through Leadership Value Learning Finalis provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.

At Xenon arc, we're transforming how producers connect with their customers. We partner with leading companies-ranging from industrial chemical manufacturers to global food ingredient providers-to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation. Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don't just distribute products-we create solutions that strengthen client-customer relationships and build lasting success. The Director, Customer Experience & Success will lead a team of 30+ people and be responsible for scaling and evolving the global Customer Success organization. This role involves developing and implementing strategies to enhance customer satisfaction, creating a resilient team culture and structure, and collaborating with other departments to improve overall customer support processes and technology. FLSA Classification Exempt Reports to SVP, Operations Essential Job Duties * Define and execute the customer support and order fulfillment experience, ensuring scalable service delivery across industries, customer segments and network of warehouses and truckers * Own the order-to-cash customer journey and lifecycle management, driving retention, loyalty and long-term customer value * Champion a customer-first culture, driving operational excellence and fostering a mindset of agility, ownership, and continuous improvement. * Build and mentor a high-performing customer service team responsible for predictably delivering the Xenon arc customer experience * Establish metrics and feedback loops to monitor customer satisfaction, on-time delivery, and service quality-translating insights into strategic initiatives that elevate customer experience * Analyze customer feedback and trends, proactively identifying opportunities and solutions to streamline processes and reduce bottlenecks, including the creation of escalation and resolution frameworks * Create and monitor KPIs across service teams, using performance data to guide team development strategy and resource allocation * Evolve service delivery processes and tools that support scale, speed, and flexibility-leveraging automation, ERP platforms, and data analytics to continuously optimize performance * Lead workforce planning and talent development, building a resilient team structure that can flex with seasonality and business expansion * Influence cross-functional planning and product/service innovation to resolve most common customer challenges Preferred Qualifications * Bachelor's degree in business administration or management with relevant work experience in a customer service/support/success role managing customer issues and escalations * Demonstrated success building and leading teams of 20+ people * Proven ability to balance strategic planning with hands-on execution in a fast-paced, high-growth setting * Detail oriented, hands-on leadership and coaching experience * Proficiency using Microsoft Office Suite is required. Familiarity with ERP and CRM software and/or D365 and Zendesk preferred! * Excellent verbal and written communication skills to ensure effective communication with direct reports, customers, and internal teams * Demonstrated ability to effectively collaborate with internal and external teams across different departments to achieve common objectives * Strong analytical and problem-solving skills to identify issues, develop solutions, and make data-driven decisions that advocate for the customer Benefits * We offer competitive benefits: 2 medical plan offering with generous employer contributions, 100% employer paid dental, and vision for employees, and 401k with company match. * Vacation - Annual accrual is 120 hours, prorated based on start date. * Sick Time - 1 hour for every 40 hours worked * Paid Holidays - New Year's Day, MLK Jr. Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve & Christmas Day Location & Commitments * Full-time, permanent * Reports to office HQ in Rosemont, IL * Work Schedule: 4 days in-office, 1 day work from home Physical Demands * Must be able to remain in a stationary position * Must be able to operate a computer Travel Required * Moderate (up to 20%) Equal Employment Opportunity Statement It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

MNY Ventures is a high-growth holding company behind one of the fastest-scaling wellness brands in the world. In under two years, we've built a multi-channel supplement business that serves tens of thousands of customers monthly across Amazon, Shopify, and TikTok Shop. With a 60+ person team and rapidly growing support volume (2,000 tickets per day), we're hiring a Director of Customer Operations to lead and transform our CS organization into a world-class department. Your Mission: Lead and evolve a 40+ person global customer service operation, transforming inconsistent performance into elite execution. You'll design systems, coach leaders, and set the bar for speed, quality, and customer retention while holding your team accountable to clear KPIs. Responsibilities: Manage a global CS team of ~40 agents and 5 Team Leads with L1/L2 structure across internal and BPO agents Own end-to-end operations: ticket flow, SOPs, QA, agent performance, retention, escalation Coach Team Leads and agents directly, while creating scalable frameworks for feedback and accountability Implement systems to improve CSAT, Trustpilot, refund %, and response time with current tools Track and enforce performance standards across shifts and regions Surface issues and solutions before they escalate with no need for micromanagement Deliver consistent reports and KPI updates directly to the founders Our Tech Stack: Richpanel (CRM) Shopify (DTC) Recharge & Checkout Champ (subscriptions) Stripe (payments) Slack, WhatsApp (team communication) KPIs You Will Own: Trustpilot Score: 4.5+ CSAT Score: 4.0+ First Response Time: Under 8 hours Oldest Ticket: Under 1 day Agent Output: 80+ tickets/day per agent Refund and Chargeback Rates: Within acceptable thresholds What We Are Looking For: 5+ years leading CS teams of 30-100 agents in high-volume eCommerce or subscription brands Proven success managing internal teams and outsourced BPOs Deep systems thinker who can build SOPs, training protocols, and dashboards from scratch Tactical operator who personally reviews tickets and holds the team to high standards Past experience turning around underperforming teams or CS orgs Strong communicator with direct, proactive leadership style Relentless problem-solver who takes initiative and moves fast Why Join MNY Ventures: Career-defining opportunity to lead a CS transformation from the inside out Zero corporate red tape with full autonomy and direct access to founders Massive ownership over outcomes in a growing company High-trust culture where results are recognized, and great work is rewarded This Role is Not for You If: You avoid hard conversations or shy away from accountability You need layers of direction before taking action You want to sit at a strategic level without doing hands-on leadership You get overwhelmed by speed, growth, or changing priorities You'd rather manage status quo than drive real change How to Apply: If you're an elite operator who thrives on ownership, solves problems without waiting to be asked, and has the hunger to build something world-class, we want to hear from you. This is not a cushy middle management job, this is a builder role for someone who takes pride in running a high-performance team. To stand out, answer all of the following questions in the application to the best of your ability and highlight how your past experience is applicable to this role. This is a remote job opportunity.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleWe are looking for a highly motivated Customer Success leader with a growth mindset to help lead and coach a new generation of managers and CSMs supporting our Strategic segment with our highest value customers. You will help improve every facet of the team: coaching to up-level customer engagements, create and refine team- and company-wide processes, spearheading growth initiatives, and driving retention and account health. You will work cross-functionally with Sales, Product, Design, Engineering, and Marketing to make sure we are doing everything possible to retain and grow some of our largest customer relationships as we're transforming into a multi-product company. Ultimately, you and your team will be responsible for driving consultative experiences, partnerships, and product health for Attentive's top Strategic customers in order to reduce churn and contribute to expansion growth. It is a unique opportunity to get a seat at the leadership table and owning the east coast book of business for our Strategic segment.What You'll Accomplish Lead and scale a team of 25 CSMs and managers who support our Strategic customer segment, managing $180M ARR. Manage, hire, and develop a team of Customer Success Managers who have deep industry experience with the aim of maximizing customer retention and happiness in our Strategic segment Partner with regional Sales, Renewals, and Professional Services leadership to deliver exceptional post-sale experience and outcomes for customers Design and drive strategic improvements to scale processes, services, and systems to enable the team to exceed adoption, retention, and growth objectives Implement new processes and operations vital to scaling the team and executing on results Be a thought leader and establish executive relationships with key customers to ensure we are multi-threaded Create a culture of accountability and execution through data driven strategies Work with the internal executive team (CEO, Head of Product, VPs of CS, Sales, Marketing, Design) to translate customer feedback into specific product requirements Your Expertise MarTech background with hands-on experience in Email and SMS highly preferred Excelled in a CS/AM role (preferably at a marketing/software company or startup) 5-7+ years prior leadership experience A natural leader and passionate coach who inspires his/her team to elevate performance Strong entrepreneurial mindset: self-motivated to work independently on tight timelines to achieve ambitious goals A growth mindset with a bias for action and openness to challenge the status quo People-focused leader with proven ability to build creative, collaborative teams, develop people, and link performance to overall business objectives Team player with track record of partnering with Sales, Renewals, Professional Services and other cross-functional stakeholders to deliver results Ability to thrive in a high growth, fast paced environment and adapt quickly to changing demands. Experience scaling teams and processes Extremely personable: excited to coach and develop employees internally and work closely with customers externally Data driven decision maker with a strong focus on execution Extremely detail oriented and organized Located in CST or EST You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:- The standard base salary range for this position is $165,000 - $200,000 annually + bonus/commission + equity + benefits- Our salary ranges are determined by role, level and location #LI-AL1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

At Veriff, we're on a mission to make the digital world a safer place. Our AI-powered identity verification platform helps companies around the globe verify the identities of their customers - faster, more accurately, and more securely than ever before. We're trusted by some of the world's most innovative brands to keep their ecosystems secure, inclusive, and accessible. We're looking for a Director of Lifecycle & Customer Marketing to design and execute an end-to-end strategy that fuels pipeline, strengthens customer relationships, and builds the Veriff brand. About the Role Veriff is entering its next phase of growth, and we're investing in a more holistic approach to customer engagement, retention, and advocacy. As the Director of Lifecycle & Customer Marketing, you will define and lead the strategy that drives engagement across the entire customer journey, from activation and onboarding to advocacy and expansion. You will be responsible for how Veriff builds long-term relationships with customers, ensuring every touchpoint-from automated nurture programs to executive events-deepens trust, accelerates adoption, and fuels growth. This is both a strategic and hands-on role that blends leadership, creative storytelling, and operational excellence. You will collaborate closely with Product Marketing, Demand Generation, Content, Customer Success, and Account teams to align lifecycle programs with business priorities and measurable outcomes. What You'll Do Lifecycle Strategy and Customer Growth Define and own Veriff's end-to-end customer lifecycle strategy, covering activation, renewal, and expansion. Develop frameworks and programs that increase retention, upsell, and customer lifetime value across all customer segments. Partner with Account Management and Customer Success teams to design lifecycle programs that support expansion and retention within key accounts. Apply Account-Based Marketing (ABM) principles to customer engagement through targeted events, digital activations, and personalized campaigns for strategic accounts. Work with RevOps and Marketing Ops to establish strong governance, measurement, and compliance standards for customer communications. Integrate lifecycle programs into product usage data, campaign signals, and CRM workflows to deliver timely, relevant messaging. Drive customer segmentation and personalized communication strategies in collaboration with data and analytics teams. Customer Marketing and Advocacy Activation Lead Veriff's customer marketing efforts, amplifying customer stories through digital, social, and experiential channels. Develop and scale a formal customer advocacy program, identifying champions, cultivating referenceable customers, and encouraging participation in events, webinars, case studies, and media opportunities. Build a strong community of trusted advocates who are eager to share their Veriff experience and represent the brand in public forums and private networks. Partner with PMM, CS, and Sales to translate customer outcomes into content that supports pipeline generation and deal acceleration. Own the customer communications strategy for product launches, events, and key announcements to ensure consistency and impact. Begin laying the groundwork for a future Customer Advisory Board by identifying the right mix of advocates, defining participation models, and collaborating with leadership to shape how Veriff gathers ongoing customer insight and influence. Measurement, Reporting, and Optimization Define and track lifecycle KPIs such as activation rate, engagement, retention, expansion, and advocacy. Partner with Data team to build dashboards that visualize customer engagement and growth impact. Develop testing frameworks for nurture, onboarding, and retention programs, and continuously optimize based on performance data. Translate insights into actionable plans that improve conversion, retention, and advocacy across audience segments. Leadership and Team Development Start as a team of one with cross-functional support, but eventually build and lead a high-performing team across lifecycle, customer marketing, and email operations. Mentor and develop team members, ensuring alignment with campaigns, content, and product marketing initiatives. Champion customer marketing as a strategic growth driver across Veriff, influencing how the company communicates, celebrates, and learns from its customers. Foster strong collaboration between marketing, sales, and customer success teams to create an integrated and consistent customer experience. What You Bring 10+ years of B2B SaaS marketing experience, with at least 4-5 years leading lifecycle or customer marketing programs. Proven experience building multi-stage lifecycle programs that drive engagement, retention, and expansion. Demonstrated success developing customer advocacy or reference programs and integrating them into sales and marketing activities. Experience partnering with account and customer success teams to design programs that support strategic account growth and retention. Strong understanding of ABM practices and how to apply them to customer marketing initiatives, including events and digital programs. Deep familiarity with marketing automation platforms (HubSpot, Marketo, or equivalent) and CRM data structures. Strategic thinker with strong analytical skills and the ability to connect data to measurable business impact. Excellent communicator and cross-functional collaborator who can align product, sales, and marketing around shared goals. Strong writing and messaging skills, with the ability to create or edit copy that is clear, persuasive, and on-brand. Solid understanding of data governance, privacy regulations, and best practices for compliant customer communication. Compensation: The salary ranges for this role is between $175,000 - $195,000 Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law Why Veriff? We are the preferred identity verification platform partner for the world's most innovative growth-driven organizations helping conveniently verify and safeguard users anywhere in the world. We support the broadest number of identity documents from nearly every country and territory in the world - and this is continually increasing! With a diverse team and offices in the United States, United Kingdom, Spain, and Estonia, as well as robust backing and funding from investors including Accel, Alkeon, IVP, Tiger Capital, and Y Combinator, we're dedicated to helping businesses and individuals build a safer and more secure world. We strive to be the benchmark for trust online, and we take pride in being a positive force. When you join Team Veriff, we offer you the opportunity to have a real impact and advance your career, while looking after you along the way with a range of benefits designed with you in mind. Some of our favorites include... Full-remote job within the USA Extra recharge days per year on top of your annual vacation days Stock options that ensure you share in our success 401(k) matching Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally Learning and Development and Health & Sports budgets that you are free to tailor to your own needs We are an Equal Opportunities employer committed to a diverse and representative team. Different opinions, perspectives and personalities push us forward. We want to hear from people who are passionate about their work and align with our values. Regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability. We also know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates - so rest assured, whoever you are, we want to hear from you! Please be informed that in the final stage of the recruitment process we may request you to go through identity verification. For more information, please see Recruitment Privacy Policy. #LI-CY1 #LI-Remote

Job Title: Customer Service - Booking Hotels | Work From HomeCompany: Destination KnotJob Type: Flexible Schedule | Remote Work About Destination Knot: Destination Knot is a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. We're committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world. Position Overview: Destination Knot is looking for friendly, detail-oriented individuals to join our team as Customer Service Representatives focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.Comprehensive training and ongoing support are provided to help you succeed. Key Responsibilities:Assist clients in selecting and booking hotel accommodations Provide accurate information on hotel amenities, pricing, and availability Respond promptly and professionally to client inquiries via phone, email, or online chat Maintain detailed and accurate records of client interactions and bookings Collaborate with team members to ensure seamless client experiences Stay updated on hotel offerings, travel trends, and industry changes Attend virtual training sessions and team meetings Requirements:Strong communication and customer service skills Friendly, professional demeanor and positive attitude Comfortable working independently and managing time effectively Basic computer skills and a reliable internet connection Interest in travel and helping clients plan memorable stays Previous experience in customer service, hospitality, or sales is a plus but not required What We Offer:Flexible, remote work environment Full training and access to industry resources and tools Supportive team culture and mentorship Income-earning possibilities based on performance Exclusive travel discounts and perks through industry partners Personal and professional development opportunities Excited to help clients book amazing hotel stays? Apply today and become part of the Destination Knot team!

It's a new day with a new opportunity at 8am! About the role: 8am is scaling rapidly, and customer value is at the core of our growth engine. The Director of Customer Success will lead our Enterprise customer segment, oversee the Solution Consulting function, and own the delivery of outcomes that drive GRR, NRR, customer adoption, and value realization. The Director of Customer Success will be accountable for the performance, development, and effectiveness of the Customer Success team while ensuring a consistent, measurable delivery of value across the customer lifecycle. This role requires a seasoned Customer Success leader with strong commercial acumen and a proven track record of reducing churn, expanding accounts, and building scalable, best-in-class CS programs. This is a key leadership role that shapes our customer strategy, influences cross-functional priorities, and ensures 8am delivers an exceptional, high-impact customer experience. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Lead and develop high-performing CS, Solution Consulting, and Program Management teams while setting KPIs and fostering a culture of accountability and customer advocacy. Oversee the full Enterprise customer journey, maintaining scalable playbooks, processes, and cross-functional alignment with RevOps, Product, Engineering, and Sales. Serve as the senior escalation point for strategic accounts and ensure smooth handoffs from pre-sales through implementation. Direct Solution Consulting across technical evaluations, value-based demos, and standardized customer workshops. Build and execute scalable CS programs (adoption acceleration, EBRs, risk mitigation, training, VOC) with clear KPIs and continuous iteration. Drive a data-informed CS organization through reporting on retention, customer health, adoption trends, and predictive forecasting. About you: 7-10+ years of leadership experience in Customer Success or post-sales roles within B2B SaaS. Demonstrated success managing Enterprise customers with complex technical or organizational needs. Strong track record driving GRR, NRR, and expansion growth. Experience overseeing multiple functions (CSMs, Solution Consultants, Program Managers). Strong commercial and financial acumen. Deep understanding of customer value realization and SaaS customer lifecycle best practices. Experience building and operationalizing CS methodologies, playbooks, and processes. Excellent communication skills, including executive-level facilitation and negotiation. Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. Additional Information The annual salary range for this position is $150,000 to $180,000 plus variable compensation. The salary range for performing this role outside of the US / Austin / California may differ. 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement-values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast ; Outshine Ordinary , and We Find a Way . These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here's how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don't just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

ArmorCode is on a mission to supercharge security teams with a new model to reduce risk and burn down critical security tech debt. With its AI-powered ASPM platform, ArmorCode integrates with all your security scanners across applications, infrastructure, containers, and cloud to unify and normalize findings, correlates them with business context and threat intel through adaptive risk scoring, and orchestrates security workflows to empower developers to remediate issues without disrupting their flow. ArmorCode delivers unified visibility, AI-enhanced prioritization, and scalable automation for customers so they can realize a complete understanding of risk, respond at scale, and collaborate more effectively. Enterprises of all sizes scale their security effectiveness by more than 10x and maximize their ROI on existing security investments with ArmorCode through managing Application Security Posture, Risk-Based Vulnerability Management, Software Supply Chain Security, DevSecOps, and Risk & Compliance. ArmorCoders believe in 5 core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our "5H" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression. Role Summary The Director, Customer Success is a vital, hands-on leadership role responsible for the overall success, health, and growth of a dedicated portfolio of customer accounts. You will manage a set of accounts directly while leading and mentoring a cross-functional team consisting of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs). You will ensure coordinated execution to drive maximum customer value and business retention and will be directly accountable for achieving high Net Retention Rate (NRR) and Gross Retention Rate (GRR) targets for the portfolio. You will partner closely with Product, Engineering, Sales, and Support to accelerate customer value, influence roadmap decisions, and continuously improve operational excellence. Core Responsibilities Lead Retention & Growth Strategy: Drive the overall post-sales strategy, focused on maximizing NRR, securing timely renewals, and identifying significant upsell/cross-sell opportunities across the portfolio of accounts handled. Team Management: Directly manage and coach a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs). Guide CSMs on effective renewal management, executive relationship building, and strategic Account Plan creation. Simultaneously, provide technical guidance to CSEs on platform configuration, workflow automation, and AppSec best practices. Manage Multi Level Relationship with Customers - Ensure multi level relationships are built with Customers, and level 1 grievances by senior stakeholders at Customers are addressed. Operational Excellence: Oversee all customer success activities, including deployment, adoption, defining success criteria, and executing a robust Quarterly Business Review (QBR) cadence. Risk Management & Health: Proactively monitor customer health scores, identify accounts at risk, and lead the development and execution of recovery plans to ensure sustained satisfaction and platform utilization. Customer Advocacy: Act as the voice of the customer, efficiently managing the feedback loop by prioritizing feature requests and escalating issues to Product and Engineering teams. Team Leadership & Development: Mentor team members, manage performance, and conduct weekly portfolio syncs focused on progress, alignment, and problem-solving to ensure a high-performing, self-sufficient unit. Minimum Qualifications Substantial experience (12+ years total, 5+ years managing a team) in a leadership role within a Security SaaS Customer Success environment. Strong knowledge of the Application Security and Vulnerability Management domain. Proven proficiency with AI tools and prior, hands-on experience utilizing CRM and Customer Success (CS) management platforms (e.g., Salesforce, Hubspot, Vitally, Gainsight, Totango, etc.) Demonstrated ability to lead a team in a fast-paced, high-growth environment. Relevant professional certifications (e.g., CISSP, CISM, PMP) are a strong plus. Why You Will Love It This is a high-impact, high-visibility leadership role where you directly influence both customer outcomes and ArmorCode's revenue. You will manage a powerful portfolio / team combining strategic CSMs and technical CSEs, allowing you to mentor and foster deep professional growth across the team. Operate as an executive-level partner to customers and a critical voice internally, helping to shape the Product roadmap. You will deepen your expertise in cutting-edge security fields while enjoying a competitive compensation package and a culture defined by our 5H values. Join ArmorCode and lead the charge in reducing signal fatigue, prioritizing risk and streamlining key cybersecurity workflows. Apply today to be part of a close-knit team, dedicated to democratizing software security and helping build the safest software possible. Equal Opportunity ArmorCode is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected category. All qualified individuals are encouraged to apply and will receive consideration for employment regardless of their background or characteristics. We are committed to fostering a diverse and inclusive workplace where everyone is treated with respect and dignity.

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Sr Director, Customer Care Management Level Sr Director Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 25% of the time Work Shift Day Compensation Compensation includes a base salary of $144,900.00 - $241,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & proprietary fleet technology. FleetNet America is Cox Automotive Mobility's digital marketplace; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business. The Senior Director, Customer Care is responsible for setting the vision and strategic direction for all customer care operations, including multiple call centers and customer support teams. The executive role drives organizational excellence, customer advocacy, and operational innovation, ensuring that service delivery consistently exceeds industry standards and supports business growth. The Senior Director partners with senior leadership to shape customer experience strategy, influence enterprise-wide initiatives, and champion a culture of continuous improvement and high performance. PRIMARY DUTIES/KEY RESPONSIBILITIES Develop and execute the long-term strategy for customer care, aligning with organizational goals and market trends. Lead and inspire a team of managers, supervisors, and agents, fostering a culture of accountability, engagement, and excellence. Serve as the executive sponsor for customer advocacy, representing the voice of the customer at the highest levels of the organization. Oversee the design and implementation of innovative service delivery models, leveraging technology and data analytics to drive operational efficiency and customer satisfaction. Analyze enterprise-wide performance metrics and industry benchmarks to identify opportunities for transformation and growth. Lead the design, delivery, and evaluation of training programs for customer care teams, ensuring alignment with organizational goals and best practices. Lead resolution of complex, escalated customer issues, ensuring root cause analysis and sustainable solutions. Influence strategic decision-making across the organization, championing process improvement and operational excellence initiatives. Manage budgets, staffing plans, and resource allocation to achieve business objectives. Build and maintain strong relationships with key stakeholders, including senior leadership, clients, and external partners. Coach and mentor leaders, developing future talent and succession plans for the customer care organization. Represent the company at industry events, forums, and with major clients as the leader for customer care. All other duties as assigned. Required Experience & Specialized Knowledge and skills Bachelor's degree in a related discipline and 12 years' experience in a related field with at least 7 years' experience in a management or lead role; or a different combination, such as a master's degree and 10 years' experience; or PhD and 7 years' experience or 20 years' experience in a related field with no degree. At least 7 years of experience in a management/leadership role. Experience in the automotive industry, fleet management, freight or related sectors. Proven track record in leading large-scale customer care operations and driving organizational transformation. Expertise in process improvement, operational excellence, and change management. Exceptional executive communication, negotiation, and relationship-building skills. Ability to set strategic direction and influence organizational objectives. Strong analytical skills and experience with data-driven decision-making. Demonstrated ability to thrive in a dynamic, fast-paced environment. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

About Lexful Lexful is a stealth, AI-native Managed Service Provider (MSP) startup, building the next unfair advantage for MSPs in the AI era. The powerful Lexful platform will not only alleviate major challenges for MSPs but also help them generate new revenue. We're an AI-native SaaS startup building from first principles. We're pre-launch (targeting Feb 2026) and moving fast, with a tight feedback loop between product, design, engineering, and our design partners. We're not just bolting AI onto an old product-we're a multi-tenant product that enables partners to drive a sell-through motion. You'll be joining a founding team that's deeply committed to shipping real customer value, testing often, and iterating based on what works in the field-not just what we imagined in a whiteboard session. Why This Role Matters Reporting into the Chief Technology and Product Officer, as the L2 Technical Support Manager, you'll be the go-to technical expert to provide comprehensive support for MSP customers who are using Lexful's AI-native platform. In this customer facing role, you'll handle end-to-end customer engagement from onboarding through ongoing technical support, resolving complex integration issues and partnering with engineering to continuously improve our platform. You'll work as the trusted technical expert MSPs rely on across all communication channels. What You'll Do Customer Support & Issue Resolution Support MSP customers through end-to-end engagement: onboarding, account setup, debugging, and feature discovery. Investigate and resolve inbound issues across all channels (email, Slack, chatbot, in-app support). Reproduce bugs across different environments (browsers, Windows, Mac, mobile) and partner with engineering to document fixes. Achieve 90%+ first-contact resolution without engineering escalation. Adapt communication style for both technical MSP staff and non-technical end users. Platform Implementation & Integration Support Lead technical onboarding and guide migrations from legacy solutions to Lexful. Troubleshoot API integrations into PSA platforms RMM tools, and Microsoft 365. Configure optimal Lexful setups for multi-client MSP environments. Help customers discover and implement advanced features and integrations. Strategic Support Operations Surface trends and insights from customer feedback to inform product development. Lead strategic projects to improve support experience and internal knowledge sharing. Create and maintain technical documentation and Knowledge Base and other troubleshooting resources. Build processes and tools to enhance support efficiency. What We're Looking For Technical Skills & Experience 3 - 5+ years technical support experience with B2B SaaS platforms. Strong troubleshooting skills for APIs, integrations, and technical issues across different environments. Experience with Microsoft 365 administration and enterprise integrations. SQL, JavaScript, APIs, and GitHub experience preferred (curiosity to learn is valued if no direct experience). Understanding of AI/ML concepts and natural language processing is a plus. MSP Industry Knowledge Deep understanding of MSP workflows and technology stacks. Experience with PSA platforms and RMM tools. Familiarity with MSP documentation platforms and automation tools. Knowledge of MSP compliance requirements (SOC 2, ISO 27001). Communication & Mindset Excellent communication and customer service skills with technical and engineering user base. Ability to adapt communication approach for non-technical users. Passion for technology, quality, and a job done right. Self-directed with systematic approach to problem-solving. Experience creating technical documentation and training materials. What We Offer The chance to be a founding team member, shaping the company's product vision and culture. A competitive salary and meaningful equity ownership in a pre-funded, high-growth startup. Top of the line benefits package. A fully remote, flexible work environment with autonomy and ownership. The opportunity to work on cutting-edge technology with a strong product-market fit. A team that values collaboration, innovation, and continuous learning. We invite all qualified candidates to apply. We thank you for your interest, and only successful applicants will be contacted. Please no recruiters or phone calls.

Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers. Requirements Develops and nurtures strategic relationships with our most valuable customers. Become their trusted advisor & consultant. Partners with internal teams to launch new & support existing clients. Collaborates with our technical support team to develop onboarding plans for new customers, leads and facilitates kick-off discussions, and appropriately sets and manages expectations. Ensures a seamless experience through all phases of the customer relationship. Deeply understands customer goals and helps them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow. Manages assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs. Engages with key influencers and decision makers across different teams within the customer's organization. Conducts business reviews and goal-setting meetings. Is an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings. Performs other related duties as assigned by management. Directly supervises employees within the department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience. Other skills: Bachelor's degree in sales, project management, or business administration or equivalent number of years of experience 5-10 years of experience in a Customer Success or related role. Business Acumen. Communication Proficiency. Customer/Client Focus. Leadership. Presentation Skills. Problem Solving/Analysis. Results Driven. Strategic Thinking. Technical Capacity. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

Job Title: Remote Customer Support Manager Hourly Pay: $30 - $35/hour We are seeking a highly motivated and experienced Customer Support Manager to lead our remote support team. In this role, you will oversee day-to-day support operations, drive customer satisfaction initiatives, and empower a team to deliver top-tier service. If you're a strategic thinker with a passion for people and process improvement, we want to hear from you! Key Responsibilities: Lead and manage the customer support team to ensure timely and effective handling of inquiries Design and implement support policies, procedures, and best practices to enhance service delivery Monitor KPIs and customer satisfaction scores to continuously refine team performance Resolve escalated issues and ensure customer concerns are addressed with professionalism and care Provide coaching, mentorship, and development opportunities for support staff Partner with internal departments to align customer support with business objectives Qualifications: Proven leadership experience in customer support or related roles Excellent communication, conflict resolution, and analytical skills Proficiency with CRM systems and customer service tools Strong organizational abilities and a proactive, solution-oriented mindset Ability to manage and motivate a remote team effectively Reliable high-speed internet and a quiet, dedicated home workspace Perks & Benefits: Fully remote work with flexible scheduling Competitive pay: $30 - $35 per hour Paid training and access to leadership development resources Opportunities for weekend shifts and adaptable hours Clear path for career advancement within customer experience leadership Supportive, inclusive team culture with open communication

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Customer Success Manager, Director About Genesys Genesys orchestrates billions of customer experiences annually for organizations across 100+ countries. Through our cloud, digital and AI technologies, we enable organizations to deliver Experience as a Service - creating empathetic customer experiences at scale. Our platform powers proactive, predictive, and personalized experiences across marketing, sales, and service channels while improving employee productivity and engagement. The Customer Success Manager (CSM) Director role is focused on establishing life-long relationships between Genesys and enterprise customers by advising and equipping them to achieve their customer experience (CX) vision. As a highly consultative position, this role champions and advocates for customers throughout their journey with Genesys, demonstrating thought leadership and orchestrating strategies to drive business outcomes while leveraging deep technical expertise to ensure optimal solution implementation and adoption. Key Responsibilities Strategic Customer Partnership * Manage a portfolio of Strategic customers as their primary business point of contact, providing high-touch engagement throughout their CX journey. * Develop and execute Customer Success Plans that serve as actionable blueprints for achieving mutual success. * Establish and maintain regular cadence of Executive Business Reviews (EBRs) to track progress towards stated business objectives. * Understand and align with customers' business value drivers, success criteria, and KPIs. * Drive customer reference ability and continuously improve customer advocacy measures (e.g., Net Promoter Score) Business Growth & Retention * Track and monitor adoption metrics, facilitating successful renewals within assigned accounts. * Develop and implement strategic plans to prevent downsells and ensure customer retention. * Proactively identify potential business leads for expansion opportunities. * Prepare and deliver territory plans to define account strategies and align resources. * Prescribe appropriate product features, functionality, and services to achieve key customer business outcomes. Cross-functional Collaboration Team with and establish shared accountability with adjacent functions including: * Onboarding Specialists to ensure systematic customer introduction and rapid value realization. * Professional Services to drive smooth implementation through go live. * Renewal Managers to maintain strong forecasting and high retention rates. * Sales teams to identify and execute cross-sell/up-sell opportunities for incremental bookings. Required Qualifications Experience & Education * 10+ years of experience in technology-related field, including consulting and enterprise account management. * Bachelor's degree in technology- or business-related field * Successful sales track record within a SaaS organization * Proven experience presenting to and building relationships with C-level executives. * Preferred experience with CCaaS technology, platforms, partners, terms, business practices, KPIs, and features * Genesys platform knowledge is a plus. Technical Skills * Proficiency with: * CRM platforms (Salesforce, Gainsight) * Microsoft Office Suite (PowerPoint, Excel, Word) * Online communities and social media platforms * Strong data analysis and executive presentation capabilities Professional Competencies Strategic Leadership * Demonstrates thought leadership in CX domain. * Unifies, influences, and inspires cross-functional teams. * Builds and maintains C-level relationships effectively. * Projects confidence and credibility in executive settings. Customer Focus * Extremely strong customer-facing skills * Proactive mindset with strong follow-through * Ability to translate complex technical concepts into business value. * Experience driving customer advocacy and satisfaction. Business Execution * Strong multi-tasking abilities across customer portfolio * Excellent project and stakeholder management * Proven track record of driving business outcomes * Ability to manage complex enterprise relationships. Additional Requirements * Travel: Less than 30% Our Commitment to Inclusion Genesys is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We evaluate candidates based on their skills, experience, and potential to contribute to our team, regardless of background. We welcome applicants of all races, colors, ages, religions, sexes, sexual orientations, gender identities/expressions, marital statuses, national origins, disabilities, and military/veteran statuses. Accommodations We are committed to ensuring our hiring process is accessible to all candidates. If you require accommodations during any part of the application process, please visit our Reasonable Accommodations Form for assistance. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $120,400.00 - $223,600.00 Benefits: * Medical, Dental, and Vision Insurance. * Telehealth coverage * Flexible work schedules and work from home opportunities * Development and career growth opportunities * Open Time Off in addition to 10 paid holidays * 401(k) matching program * Adoption Assistance * Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit **************** Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Sr Director, Customer Care Management Level Sr Director Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % Yes, 25% of the time Work Shift Day Compensation Compensation includes a base salary of $144,900.00 - $241,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description FleetNet America is revolutionizing the industry with digital-first fleet solutions connecting fleets with maintenance experts, using data-driven technology via an automated marketplace of service providers & proprietary fleet technology. FleetNet America is Cox Automotive Mobility's digital marketplace; designed for fleets, operators and teams who need an on-demand service solution, data driven insights, and a team of fleet experts to support them so they can focus on their core business. The Senior Director, Customer Care is responsible for setting the vision and strategic direction for all customer care operations, including multiple call centers and customer support teams. The executive role drives organizational excellence, customer advocacy, and operational innovation, ensuring that service delivery consistently exceeds industry standards and supports business growth. The Senior Director partners with senior leadership to shape customer experience strategy, influence enterprise-wide initiatives, and champion a culture of continuous improvement and high performance. PRIMARY DUTIES/KEY RESPONSIBILITIES * Develop and execute the long-term strategy for customer care, aligning with organizational goals and market trends. * Lead and inspire a team of managers, supervisors, and agents, fostering a culture of accountability, engagement, and excellence. * Serve as the executive sponsor for customer advocacy, representing the voice of the customer at the highest levels of the organization. * Oversee the design and implementation of innovative service delivery models, leveraging technology and data analytics to drive operational efficiency and customer satisfaction. * Analyze enterprise-wide performance metrics and industry benchmarks to identify opportunities for transformation and growth. * Lead the design, delivery, and evaluation of training programs for customer care teams, ensuring alignment with organizational goals and best practices. * Lead resolution of complex, escalated customer issues, ensuring root cause analysis and sustainable solutions. * Influence strategic decision-making across the organization, championing process improvement and operational excellence initiatives. * Manage budgets, staffing plans, and resource allocation to achieve business objectives. * Build and maintain strong relationships with key stakeholders, including senior leadership, clients, and external partners. * Coach and mentor leaders, developing future talent and succession plans for the customer care organization. * Represent the company at industry events, forums, and with major clients as the leader for customer care. * All other duties as assigned. Required Experience & Specialized Knowledge and skills * Bachelor's degree in a related discipline and 12 years' experience in a related field with at least 7 years' experience in a management or lead role; or a different combination, such as a master's degree and 10 years' experience; or PhD and 7 years' experience or 20 years' experience in a related field with no degree. * At least 7 years of experience in a management/leadership role. * Experience in the automotive industry, fleet management, freight or related sectors. * Proven track record in leading large-scale customer care operations and driving organizational transformation. * Expertise in process improvement, operational excellence, and change management. * Exceptional executive communication, negotiation, and relationship-building skills. * Ability to set strategic direction and influence organizational objectives. * Strong analytical skills and experience with data-driven decision-making. * Demonstrated ability to thrive in a dynamic, fast-paced environment. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Provides telephonic nutrition services to patients utilizing standardized guidelines. This position interacts with clinical caregivers, patients, and patient's family members to explain the meal process and modify meal selections according to provider orders. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. **Work Schedule** + **PRN, on call or as needed** + **Remote Position, must be a Utah Resident** + **Shift Assignments:** coverage for time off requests & leave requests in the morning, afternoon & evening + **Hours of Operation:** Sunday-Saturday 0630 - 1930 + **Required:** Rotating holidays and weekends + **Benefits Eligible: No** **Essential Functions** + Takes patient meal selections and modifies them using system standards to meet provider orders. + Checks trays for accuracy during meal assembly. + Communicates clearly to both clinical and culinary caregivers. + Collects and inputs nutrition screening information + May complete calorie count and nutrition analysis as dictated by facility + Utilizes a computer to run reports and take orders. + Follows standardized practices relating to Nutrition Services (e.g. dining experience, meal delivery and maintaining required stock levels) + Performs accurate credit transactions according to system standards and independently resolves basic customer service issues. **Skills** + Nutrition + Diet Management + Computer Literacy + Interpersonal Communication + Active Listening + Coordinating tasks with others + Patient Interactions + Attention to detail **Qualifications** + Virtual Screening through Microsoft Teams before application submitted to Hiring Manager + **Residential Home address and work from home address must be within the state of Utah** + **Immediate access to dedicated, hardwire internet:** 15MBPS per second for download speed, 3MBPS per second for upload speed (no sharing of services) + Experience in Food Service, Nutrition Services, or healthcare call center (preferred) + Demonstrated ability to work with modified diets (preferred) + Demonstrated ability to provide exceptional customer service (preferred) **Physical Requirements:** + Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. + Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. + Remain standing for long periods of time to perform work. + Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals. **Location:** Vine Street Office Building **Work City:** Murray **Work State:** Utah **Scheduled Weekly Hours:** 0 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.22 - $23.68 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.