Director of customer care work from home jobs - 222 jobs

NewGen Business Solutions is seeking an experienced NetSuite Support Manager for a US based remote position. In this role, you will lead and manage a team of NetSuite consultants, ensuring timely resolution of support cases and the delivery of exceptional customer experiences. You will oversee case assignments, track response times, monitor workloads, and ensure all customer needs are met efficiently. This role requires strong leadership, functional NetSuite expertise, and the ability to balance operational oversight with hands-on support as needed. Key Responsibilities • Manage a team of three to five NetSuite consultants, assigning work and balancing workloads across the support team • Oversee the handling of support cases, ensuring timely responses and effective resolution • Track case load, response times, and service metrics to maintain high customer satisfaction • Provide guidance and mentoring to consultants, helping them develop skills and deliver consistent results • Collaborate with clients to understand their challenges and ensure their issues are addressed promptly • Act as the escalation point for complex or high priority support cases • Implement, set up, and troubleshoot NetSuite modules or SuiteApps based on case requirements • Draft support scope and quote documents for larger or more complex cases • Produce clear documentation including Statements of Work, support reports, and client updates • Partner with internal teams to implement process improvements, optimize workflows, and ensure support operations align with business objectives • Deliver hands-on support and training to customers as needed • Ensure all clients are delighted with service delivery and maintain high satisfaction levels Additional Responsibilities • Monitor team performance and provide regular feedback and coaching • Participate in client meetings to review support progress, gather feedback, and identify opportunities for improvement • Maintain comprehensive records of support cases, workflows, and resolution steps • Develop and implement support best practices, workflows, and training materials • Foster a collaborative, high-performance culture within the support team Qualifications • Must be based in the United States and willing to work a Central Time schedule or as needed based on customer assignment • Minimum of five years of hands-on experience delivering NetSuite projects with a proven track record • At least one to two years experience as a Lead NetSuite Consultant or equivalent NetSuite Support Manager • Experience managing and mentoring a small team of consultants, ideally three to five people • Functional expertise in NetSuite financial modules including accounts payable, accounts receivable, general ledger, financial reporting, and budgeting • Strong understanding of NetSuite support operations, including case management, SLA tracking, and issue resolution • Solid accounting and finance knowledge with the ability to apply requirements to system configuration • Excellent communication skills and ability to produce professional documentation and client updates • Ability to work independently in a remote environment while effectively managing a team • Demonstrated commitment to customer satisfaction and continuous improvement Preferred Qualifications • Experience in the Events Services, Conventions, Venue Management, or related industries • MBA, CPA, or similar advanced business or finance credentials • Experience with system integrations including third party SuiteApps and data flows. •Experience with NetSuite Work flows, Advanced PDF creation, SuiteScript or related automation tools • Prior experience scoping, estimating, or supporting NetSuite implementations or enhancements

ArmorCode is on a mission to supercharge security teams with a new model to reduce risk and burn down critical security tech debt. With its AI-powered ASPM platform, ArmorCode integrates with all your security scanners across applications, infrastructure, containers, and cloud to unify and normalize findings, correlates them with business context and threat intel through adaptive risk scoring, and orchestrates security workflows to empower developers to remediate issues without disrupting their flow. ArmorCode delivers unified visibility, AI-enhanced prioritization, and scalable automation for customers so they can realize a complete understanding of risk, respond at scale, and collaborate more effectively. Enterprises of all sizes scale their security effectiveness by more than 10x and maximize their ROI on existing security investments with ArmorCode through managing Application Security Posture, Risk-Based Vulnerability Management, Software Supply Chain Security, DevSecOps, and Risk & Compliance. ArmorCoders believe in 5 core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our "5H" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression. Role Summary The Director, Customer Success is a vital, hands-on leadership role responsible for the overall success, health, and growth of a dedicated portfolio of customer accounts. You will manage a set of accounts directly while leading and mentoring a cross-functional team consisting of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs). You will ensure coordinated execution to drive maximum customer value and business retention and will be directly accountable for achieving high Net Retention Rate (NRR) and Gross Retention Rate (GRR) targets for the portfolio. You will partner closely with Product, Engineering, Sales, and Support to accelerate customer value, influence roadmap decisions, and continuously improve operational excellence. Core Responsibilities Lead Retention & Growth Strategy: Drive the overall post-sales strategy, focused on maximizing NRR, securing timely renewals, and identifying significant upsell/cross-sell opportunities across the portfolio of accounts handled. Team Management: Directly manage and coach a team of Customer Success Managers (CSMs) and Customer Success Engineers (CSEs). Guide CSMs on effective renewal management, executive relationship building, and strategic Account Plan creation. Simultaneously, provide technical guidance to CSEs on platform configuration, workflow automation, and AppSec best practices. Manage Multi Level Relationship with Customers - Ensure multi level relationships are built with Customers, and level 1 grievances by senior stakeholders at Customers are addressed. Operational Excellence: Oversee all customer success activities, including deployment, adoption, defining success criteria, and executing a robust Quarterly Business Review (QBR) cadence. Risk Management & Health: Proactively monitor customer health scores, identify accounts at risk, and lead the development and execution of recovery plans to ensure sustained satisfaction and platform utilization. Customer Advocacy: Act as the voice of the customer, efficiently managing the feedback loop by prioritizing feature requests and escalating issues to Product and Engineering teams. Team Leadership & Development: Mentor team members, manage performance, and conduct weekly portfolio syncs focused on progress, alignment, and problem-solving to ensure a high-performing, self-sufficient unit. Minimum Qualifications Substantial experience (12+ years total, 5+ years managing a team) in a leadership role within a Security SaaS Customer Success environment. Strong knowledge of the Application Security and Vulnerability Management domain. Proven proficiency with AI tools and prior, hands-on experience utilizing CRM and Customer Success (CS) management platforms (e.g., Salesforce, Hubspot, Vitally, Gainsight, Totango, etc.) Demonstrated ability to lead a team in a fast-paced, high-growth environment. Relevant professional certifications (e.g., CISSP, CISM, PMP) are a strong plus. Why You Will Love It This is a high-impact, high-visibility leadership role where you directly influence both customer outcomes and ArmorCode's revenue. You will manage a powerful portfolio / team combining strategic CSMs and technical CSEs, allowing you to mentor and foster deep professional growth across the team. Operate as an executive-level partner to customers and a critical voice internally, helping to shape the Product roadmap. You will deepen your expertise in cutting-edge security fields while enjoying a competitive compensation package and a culture defined by our 5H values. Join ArmorCode and lead the charge in reducing signal fatigue, prioritizing risk and streamlining key cybersecurity workflows. Apply today to be part of a close-knit team, dedicated to democratizing software security and helping build the safest software possible. Equal Opportunity ArmorCode is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected category. All qualified individuals are encouraged to apply and will receive consideration for employment regardless of their background or characteristics. We are committed to fostering a diverse and inclusive workplace where everyone is treated with respect and dignity.

Job Description About the Role: Steer Health is a mission-driven company that is transforming the healthcare experience with AI-powered patient engagement and practice automation. We are seeking a highly experienced and strategic Director of Customer Success to lead and scale our Customer Success team. You will be responsible for building a world-class post-sales organization, defining our customer success strategy, and ensuring our early-stage healthcare customers achieve their desired outcomes. This is a critical leadership role that will directly influence our retention, expansion, and long-term growth. What You'll Do: Customer Success Leadership Build, scale, and lead the Customer Success organization, including Customer Success Managers, Implementation Specialists, and Support staff. Set a clear vision, define roles and career paths, and foster a culture of accountability, collaboration, and excellence. Establish consistent processes and methodologies for onboarding, training, success planning, and client engagement. Serve as an executive sponsor for strategic accounts, ensuring alignment between customer objectives and Steer Health's solutions. Optimize for Growth Design and execute data-driven strategies to deepen product adoption across Steer Health's suite of solutions, ensuring customers unlock maximum value. Develop playbooks and success frameworks that identify cross-sell and upsell opportunities within existing accounts. Partner with Sales to drive account expansion and maximize Net Revenue Retention (NRR). Collaborate with Product and Marketing teams to capture customer feedback, identify feature gaps, and co-create adoption campaigns. Implement lifecycle strategies to reduce churn risk and extend customer lifetime value (CLV). Customer Engagement & Retention Lead customer journey mapping to ensure a consistent and seamless experience from onboarding through renewal. Build strong relationships with executives and decision-makers in client organizations, positioning Steer Health as a trusted advisor. Monitor customer health scores, usage patterns, and engagement data; proactively address risks with targeted interventions. Drive customer advocacy by fostering referenceable clients, case studies, and participation in community forums or events. Ensure high renewal rates through structured QBRs, success reviews, and proactive engagement strategies. Operational Excellence Define and manage KPIs for Customer Success, including adoption metrics, retention rates, NRR, CSAT, and time-to-value. Oversee the implementation of systems, tools, and automation (e.g., CRM, CS platforms) to support scale and efficiency. Analyze customer trends, churn drivers, and expansion opportunities; use insights to refine strategy and execution. Partner with Finance and Operations to forecast renewals, expansions, and churn with accuracy. Continuously refine processes to increase efficiency, scalability, and the impact of the CS team. Requirements Experience: At least 5+ years of experience in a customer success leadership or management role, with a proven track record of managing and growing a team of CSMs. Industry Expertise: Strong experience in the healthcare or health-tech industry, with a deep understanding of the unique challenges and opportunities in the space. Startup Mindset: Demonstrated experience working in a fast-paced, early-stage startup environment. You should be comfortable building processes from scratch and thriving in ambiguity. Skills: Exceptional communication, leadership, and analytical skills. Proven ability to influence stakeholders and drive results. Benefits Impactful Work: Help hospitals and health systems use technology to improve care delivery and operational outcomes High Ownership: You'll be the strategic lead and go-to contact for some of our most important customers Startup Agility: Join a nimble, collaborative team where your ideas and initiative will shape how we grow Flexibility: Fully remote role with flexible hours and strong autonomy Career Growth: Significant opportunity to grow your career as Steer scales Insurance - Health, Dental and Vision

We are seeking a seasoned Enterprise Customer Success Director who combines world-class customer management expertise with strong commercial acumen. This role will lead a team of Enterprise Customer Success Managers (CSMs) and own the retention and growth of our most strategic, $20MM+ Enterprise segment. You will be responsible for driving long-term value creation across our largest and most complex customers (e.g., districts with 20,000+ students). You will partner closely with Sales, Product, and Executive Leadership to ensure our enterprise clients achieve measurable outcomes while identifying and executing on growth opportunities. In this role, you will: Team Leadership & Development * Lead, mentor, and inspire a team of high-performing Enterprise Customer Success Managers, fostering a culture of accountability, data-driven decision-making, and excellence. * Manage team performance against key performance indicators (KPIs) such as Gross/Net Revenue Retention (GRR/NRR), customer health scores, and product adoption metrics. * Drive the professional development of the team, coaching CSMs on executive engagement, complex negotiation, and strategic account planning. * Own enterprise CS capacity planning, including headcount planning, role design, and coverage models to support segment growth and retention goals. * Scale the team's processes and capacity to support future growth in the Enterprise segment. Customer Leadership & Strategic Management * Serve as the executive-level point of contact for Enterprise customers, shaping long-term partnership strategies. * Understand customers' business objectives deeply and proactively guide them toward maximizing value from our solutions. * Build and maintain trusted C-suite relationships to influence roadmaps, align on strategic priorities, and ensure renewal stability. * Own executive-level risk escalation and intervention strategies for at-risk enterprise accounts, partnering with internal leadership to stabilize and retain key customers. * Stay closely attuned to enterprise market trends and evolving customer needs, translating insights into expansion strategy, account planning, and Product feedback. Commercial Ownership & Growth * Own the Enterprise book of business for renewals and expansion; deliver against gross and net revenue retention targets. * Set and drive the enterprise renewal strategy, ensuring early risk identification, clear deal paths, and disciplined execution across the team. * Identify, scope, and pursue upsell/cross-sell opportunities based on customer needs, market trends, and product capabilities. * Partner with Sales on the co-creation of account plans with clear commercial targets and growth paths. * Lead executive business reviews that drive strategic alignment and unlock new revenue cycles. Operational Excellence * Establish and own the rigor of the renewal forecasting process for the Enterprise segment, providing reliable revenue projections to Finance (FP&A) and Sales Leadership. * Leverage data-driven insights to forecast account health, renewal risk, and expansion potential with high accuracy. * Build scalable processes that improve enterprise engagement, adoption, and maturity while minimizing churn drivers. * Ensure best-in-class onboarding, value realization, and lifecycle management for enterprise customers by leveraging customer lifecycle tooling and data. Cross-Functional Influence * Clearly articulate enterprise customer health, priorities, and value narratives to executive stakeholders, informing go-to-market and product decisions. * Collaborate with Product to represent the voice of the enterprise customer and influence roadmap priorities. * Work with Marketing and Enablement to document and communicate enterprise success stories, proven value drivers, and use cases. * Partner extensively with Finance (FP&A) and RevOps to refine commercial models, renewal playbooks, and improve revenue projection accuracy. Why you're a great fit: Required Qualifications * 10+ years of progressive experience in Customer Success, Account Management, or related roles, with a minimum of 3 years managing and mentoring a high-performing team. * Proven track record of meeting or exceeding renewal and expansion revenue targets for a book of business exceeding $10MM. * Strong commercial instincts with fluency in enterprise buying cycles, value frameworks, and negotiation strategies. * Executive presence and the ability to communicate complex ideas to C-suite stakeholders in large-scale Enterprise organizations (e.g., 20,000+ student districts). * Demonstrated ability to navigate large, matrixed organizations and influence without authority. * Willingness to travel regularly to meet with key account stakeholders * Strong operational discipline and demonstrated experience owning revenue forecasting and renewal pipeline management. Preferred Qualifications * Experience in K-12 EdTech or broader Enterprise SaaS/technology environments. * Demonstrated experience partnering with RevOps and FP&A to improve forecasting models and renewal playbooks. * Strong analytical skills with comfort in financial modeling, unit economics, and data-driven storytelling. * Familiarity with customer lifecycle tooling (Gainsight, Salesforce, etc.) and integrating these tools with other revenue systems. Base compensation: $125,000 - $150,000 On-Target Commission (OTC): $30,000 - $40,000 On-Target Earnings (OTE): $155,000 - $190,000 Total compensation for this role also includes incentive stock options and benefits. This compensation range may be adjusted based on actual experience. Why you'll love working at Newsela: * Health & Wellness: Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as pet insurance, free access to the Calm app, and more to help you stay healthy: mind, body, and soul. * Work From Home: We are a fully remote company. We provide a monthly tech stipend to support your WFH needs! * Supporting ALL Families: Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more! * Financial Wellbeing: Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security. * Time Off: Flexible PTO plus 10 company holidays plus winter break (Dec 24th - Jan 1st). * Professional Development: Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela. * Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers. About Newsela: Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose. #LI_DNI

The Director of Customer Success leads a dynamic team through a period of strategic transformation, shifting from a reactive support model to a proactive, client-centric approach. This role is responsible for cultivating deep client trust and intimacy by championing value-added activities and solution selling, ensuring Speedpay's clients achieve measurable success and long-term partnership. Key Responsibilities: Transformational Leadership: Guide and inspire the Customer Success team to embrace proactive engagement, anticipating client needs and delivering tailored solutions that drive business outcomes. Client Trust & Intimacy: Foster strong, consultative relationships with clients, positioning Speedpay as a trusted advisor through regular value-driven interactions and strategic account management. Value-Added Activities: Identify and implement initiatives that go beyond traditional support, such as business reviews, success planning, and educational workshops, to maximize client value and satisfaction. Solution Selling: Equip the team with the skills and mindset to uncover client challenges and present Speedpay's offerings as integrated solutions, driving adoption and expansion. Team Development: Mentor and develop team members, instilling a culture of continuous improvement, collaboration, and accountability. Metrics & Outcomes: Establish clear success metrics, monitor performance, and communicate impact to stakeholders, ensuring alignment with organizational goals. Change Management: Lead the team through change, communicating vision, addressing concerns, and celebrating milestones to ensure buy-in and sustained progress. Qualifications: Proven experience in customer success, account management, or related leadership roles. Demonstrated ability to lead teams through transformation and change. Strong consultative selling and relationship-building skills. Strategic thinker with a passion for client advocacy and business growth. Excellent communication, coaching, and analytical abilities. Core Capabilities: We seek colleagues who embody our core capabilities - these shape our culture and enable us to make a meaningful impact together: Ensure Accountability: holding self and others accountable to meet commitments. Drives Results: consistently achieving results, even under tough circumstances. Customer Focus: building strong customer relationships and delivering customer-centric solutions. Cultivate Innovation: creating new and better ways for the organization to be successful. Collaborates: building partnerships and working collaboratively with others. Courage: stepping up to address difficult issues, saying what needs to be said. Applicants must be currently authorized to work in the United States on a full-time basis. In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package-all within an innovative and collaborative work environment. Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at ******************** or careers.aciworldwide.com and reference requisition #17626. ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally. Important Notice About Recruitment Scams Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (******************** / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment. #LI-LL1 #LI-Remote

Join us at Gradient, where our purpose is to revolutionize home comfort while championing environmental sustainability. Our mission is to combat the escalating challenge of climate change by redefining how homes are heated and cooled. Today, the environmental impact of heating and cooling systems surpasses that of the entire transportation sector, and without intervention, this trend is set to escalate drastically. At Gradient, we believe that ensuring comfortable living spaces shouldn't come at the cost of our planet. We envision a future where every individual can enjoy the luxury of a comfortable home without contributing to carbon emissions. Our high-efficiency, low-carbon heat pump is just the beginning of our journey toward fully decarbonizing buildings. By joining Gradient, you'll be at the forefront of a movement to make sustainable living accessible to all, ensuring healthier communities and a brighter, greener future. Overview We are seeking an experienced Customer Support Manager with deep expertise in Zendesk to lead our customer support team and scale a high-quality, efficient support operation. This role owns the day-to-day management of customer support agents while designing and executing a support strategy that leverages Zendesk to deliver exceptional customer experiences-without adding unnecessary headcount. This role requires a hands-on leader who understands how to translate customer needs and business growth into scalable processes, automation, and reporting within Zendesk. This person will ideally live somewhere near our San Francisco Headquarters, though we are for US based remote work for the right person. The estimated base salary for this role is $110,000 - $130,000 USD per year + equity. An individual's compensation will vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Responsibilities Customer Experience & Quality Define and enforce quality standards for customer interactions across all support channels. Implement quality assurance processes, including ticket reviews and coaching based on Zendesk data and insights. Identify recurring customer issues and collaborate with Product, Engineering, and Operations teams to drive root-cause solutions. Act as a customer advocate by sharing insights and trends derived from Zendesk reporting. Scalable Support Strategy & Operations Develop and execute a customer support strategy that scales efficiently with business growth. Use automation, self-service, and knowledge management to reduce ticket volume and improve first-contact resolution. Optimize staffing models, schedules, and ticket routing to meet demand while minimizing the need for additional headcount. Own and track key support metrics such as CSAT, NPS, first response time, resolution time, and deflection rate. Team Leadership & People Management Lead, coach, and manage a team of customer support agents, ensuring consistent performance and engagement. Conduct regular 1:1s, performance reviews, and coaching sessions with a focus on quality, efficiency, and professional growth. Set clear expectations, KPIs, and workflows for individual contributors using Zendesk as the primary system of record. Build a culture of customer empathy, ownership, and continuous improvement. Zendesk Ownership & Optimization Serve as the primary owner and administrator of Zendesk, including configuration, workflows, triggers, automations, macros, views, SLAs, and roles. Design and maintain scalable Zendesk workflows that improve response times, resolution quality, and agent productivity. Leverage Zendesk Explore to create dashboards and reports that provide visibility into team performance, customer trends, and operational bottlenecks. Continuously evaluate and implement Zendesk features, integrations, and best practices to support growth without increasing headcount. Desired Qualifications 4+ years of experience in customer support or customer operations. 2+ years of experience managing customer support agents or similar individual contributors. Deep, hands-on experience administering and optimizing Zendesk in a production environment. Proven experience building scalable workflows, automations, and reporting within Zendesk. Strong analytical skills with the ability to translate data into operational improvements. Excellent communication, coaching, and cross-functional collaboration skills. Nice to Have Background in hardware and/or software support roles. Experience with Zendesk Guide, Explore, and advanced automations. Experience integrating Zendesk with CRM, product, or analytics tools. Background in SaaS or high-growth environments. Experience leveraging automation or AI to improve support efficiency. Benefits Equity Medical/vision/dental/life/disability insurance 401k Paid parental leave Professional Development Stipend Commuter benefits Flexible PTO We are committed to building a diverse and inclusive company. We seek to create a culture where everyone can belong because we believe that people do their best work when they can show up every day as their authentic selves. We welcome people of different backgrounds, experiences, abilities, and perspectives. Gradient is an equal opportunity employer. We do not make hiring or employment decisions on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or genetic information, in compliance with applicable federal, state and local law.

Attentive is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We're the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter's work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive's team has been consistently recognized for its performance and culture. We're proud to be included in Deloitte's Fast 500 (four years running!), LinkedIn's Top Startups, Forbes' Cloud 100 (five years running!), and Inc.'s Best Workplaces. About the RoleAs the Director of Customer Success Operations at Attentive, you will lead and optimize the rhythm around revenue and retention performance for our Customer Success team. This role reports to the VP of Revenue Operations, partnering closely with CS Leadership. You will own the cadence, forecasting rigor, segmentation and capacity model, and data integrity required to run the CS business with clarity and accountability. You'll combine strategic thinking with hands-on operational leadership-building scalable processes, delivering actionable insights, and ensuring our teams have the goals, tools, and customer health signal infrastructure to proactively reduce churn and accelerate growth.What You'll Accomplish CS Quota & Goal-Setting: Own the end-to-end annual and quarterly goal-setting process for CS (retention/renewals and expansion, as applicable), including target methodology, goal allocation, and ongoing calibration in partnership with CS Leadership, RevOps, and Finance Renewals Forecasting & Model Operations: Build and run a high-rigor renewals forecasting operating rhythm-owning the renewal forecast model, inspection cadence, risk taxonomy, and early-warning mechanisms to improve predictability and drive proactive intervention Customer Revenue Model & Operations: Own the underlying customer revenue operating model (what renews when, where risk sits, what drives NDR/GRR outcomes) and translate it into clear operating mechanisms, dashboards, and processes that CS teams can run weekly Post-Sale Performance Insights: Deliver clear performance storytelling for the CS organization-drivers of churn/retention/expansion, cohort trends, and recommended actions-and partner with CS Leadership to turn insights into execution Customer Segmentation & Territory / Book Management: Define and maintain customer segmentation and book-of-business management principles; partner with CS Leadership to align coverage models to customer needs and business goals CS Capacity Planning: Own CS capacity and coverage planning (ratios, book sizing, ramp assumptions, workload drivers) and translate it into hiring/coverage recommendations in partnership with CS Leadership and FP&A CS Data Integrity & Operating Hygiene: Own post-sale data integrity standards (definitions, required fields, lifecycle stages) and enforce operating hygiene so forecasting, reporting, and workflows are reliable and scalable Team Leadership & Development: Lead a team of 5, defining the right org structure and assessing current coverage and operating mode. Build an enablement and quality bar that scales with the business Your Expertise Proven experience (8+ years) in Revenue Operations, Business Analytics, or related roles, preferably in a B2B SaaS company Excellent analytical skills, with the ability to analyze complex data sets and market dynamics Exceptional communication and presentation skills, with the ability to effectively articulate complex concepts Strong understanding of SaaS business models, go-to-market strategies, and customer success processes Demonstrated success in leading teams and driving cross-functional alignment across multiple stakeholders across all levels Strong leadership capabilities, with experience in building and developing high-performing teams You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. US based applicants:- The US base salary range for this full-time position is $190,000-$240,000 annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-AR1 Attentive Company ValuesDefault to Action - Move swiftly and with purpose Be One Unstoppable Team - Rally as each other's champions Champion the Customer - Our success is defined by our customers' success Act Like an Owner - Take responsibility for Attentive's success Learn more about AWAKE, Attentive's collective of employee resource groups. If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.

We're looking for a hands-on Customer Support Manager to build, lead, and scale a high-quality support organization. This is a “player-coach” role where you'll design the foundation of support operations while also rolling up your sleeves to handle frontline support during the early stages. What You'll Do Build and refine support workflows, SOPs, and escalation paths. Manage day-to-day support operations and ensure timely, high-quality responses. Hire, train, and mentor a growing support team. Define and track KPIs such as SLAs, CSAT, response times, and efficiency. Evaluate and implement support tools, including automation and AI-driven solutions. Develop incident-response processes and knowledge-management systems. Partner closely with Product, Engineering, and Operations teams to surface customer insights. Maintain flexibility to support operational hours that may include evenings, weekends, or holidays. What We're Looking For 5-8+ years in customer support, customer success, operations, or similar functions. Experience leading or managing support teams. Proven ability to build or scale support processes in a high-growth or early-stage environment. Strong communication skills, both written and verbal. Comfortable working cross-functionally with technical and non-technical teams. Data-driven approach to improving support performance. Empathy, patience, and a customer-first mindset. Bonus: experience or interest in retail, grocery, or supply-chain technology. Why This Role Is Exciting Build the entire support function from the ground up. High ownership and direct impact on customer satisfaction and product quality. Collaborate across teams and influence product direction with real customer insights. Work in a fast-moving, mission-driven environment focused on modernizing an essential industry. Compensation & Work Model Salary range: $120,000-$150,000 Competitive equity package Remote with travel

Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and building deep relationships with AssistRx customers. Requirements Develops and nurtures strategic relationships with our most valuable customers. Become their trusted advisor & consultant. Partners with internal teams to launch new & support existing clients. Collaborates with our technical support team to develop onboarding plans for new customers, leads and facilitates kick-off discussions, and appropriately sets and manages expectations. Ensures a seamless experience through all phases of the customer relationship. Deeply understands customer goals and helps them meet their objectives by providing strategic guidance on our platform's best practices, use cases and organizational workflow. Manages assigned technical resources to execute implementation/success plan and provide customer support and all account implementation needs. Engages with key influencers and decision makers across different teams within the customer's organization. Conducts business reviews and goal-setting meetings. Is an expert in digital marketing trends, stay informed of data-driven marketing news, emerging technologies and competitor offerings. Performs other related duties as assigned by management. Directly supervises employees within the department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience. Other skills: Bachelor's degree in sales, project management, or business administration or equivalent number of years of experience 5-10 years of experience in a Customer Success or related role. Business Acumen. Communication Proficiency. Customer/Client Focus. Leadership. Presentation Skills. Problem Solving/Analysis. Results Driven. Strategic Thinking. Technical Capacity. Benefits Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire

FirmPilot is the first generative AI platform built specifically to power modern marketing for law firms. We drive real outcomes through intelligent automation, data driven SEO, and performance focused content strategies. Our customers range from small law firms to established practices that need smarter, faster, and more scalable marketing. We are backed by top tier investors and are growing quickly. We are building a team of high performers who take ownership, move fast, and expect to make an impact. This is a company where high agency is the expectation, hard work is the baseline, and results matter. If you want to build something meaningful at a company that operates with urgency, this is the place. About the Role We are hiring a Director of Customer Success to lead and scale our Customer Success organization. This is a player coach role for someone who understands what it takes to build and operate a retention focused CS function at a growth stage company. You will inherit a team of Customer Success Managers, with plans to continue growing the team over the next year. Approximately two thirds of your time will be spent building and refining the systems, playbooks, and processes that drive customer outcomes and retention. The remaining time will be spent directly owning and supporting high value accounts. Gross Dollar Retention is a core focus for 2026, and this role will be central to achieving that goal. This is not a hands off leadership role. We are looking for someone who can lead strategic conversations with senior clients, coach CSMs through complex renewals, and build scalable infrastructure all within the same week. You will report to the VP of Customer Success and play a key role in shaping how the CS organization evolves as FirmPilot scales. What You Will Do Lead, coach, and develop a team of Customer Success Managers, including hiring as the team grows Personally own a portfolio of high priority accounts and act as a strategic advisor and executive sponsor Build and refine Customer Success playbooks, processes, and systems that drive retention, adoption, and expansion Establish and monitor leading indicators of churn risk and ensure proactive intervention Partner closely with Product, Engineering, and Marketing to improve customer outcomes and close feedback loops Drive accountability across the team for activation milestones, health metrics, and retention goals Create a culture of ownership, urgency, and results within the Customer Success organization Translate platform capabilities, AI features, and marketing strategy into clear business outcomes for law firm leadership Identify patterns across accounts to inform product roadmap and go to market decisions What You Bring Five or more years of experience in Customer Success, including at least two years managing and developing CSMs A proven track record of scaling Customer Success at growth stage startups Strong operational experience building or refining CS playbooks, health scoring, and retention focused processes Demonstrated success improving retention metrics and a clear understanding of the drivers behind Gross Dollar Retention Ability to operate as a player coach, balancing leadership responsibilities with hands on account ownership Strong executive presence and the ability to build trust with demanding customers Clear, confident communication skills and the ability to explain technical or strategic concepts to non technical audiences High agency, strong follow through, and a bias toward action Comfort operating in fast paced, ambiguous environments with high accountability Nice to Have Experience in legal tech, professional services, or marketing technology Familiarity with AI driven products or companies where AI is core to the value proposition Experience with Customer Success platforms such as Gainsight, ChurnZero, or Vitally Exposure to digital marketing concepts including SEO, paid media, and content strategy What We Offer Competitive compensation Health and dental benefits Direct access to leadership and real ownership over your work Career growth as the company and Customer Success organization scale The opportunity to build something meaningful where your impact is immediate A culture built on high standards, accountability, and winning In compliance with applicable pay transparency and good faith estimate requirements, this role has an estimated annual base salary range of $140,000 to $157,000. Compensation will be determined based on experience, skills, location, and internal equity.

This position is intended to supervise the Technical Assistance Center's (TAC) daily business activities in order to provide the highest level of service to our customers. At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: *************************************************** Job Description Duties and Responsibilities: Schedules all work assigned to the department and assigns TAC personnel to the appropriate shifts in order to provide optimum coverage to our customers. Oversees and guides the work of the TAC personnel; maintains the quality and timeliness of work performed by the TAC; acts as a technical resource to the department. Coaches and mentors department personnel; assists in the hiring process; evaluates performance of TAC personnel. Assists with developing, collecting, tracking, and analyzing individual and department performance metrics. Evaluates and improves TAC processes and tools. Trains TAC personnel on the proper use of the call logging systems and databases, customer satisfaction "soft" sales skills and department policies and procedures; conducts department and individual training analysis. Tracks and reports TAC activities (call volume, calls abandoned, call waiting time, calls closed, agent performance, call reporting, etc.) and provides regular status reports to management. Monitors random telephone calls to determine adherence to established goals and objectives; takes corrective actions, when necessary. Develops detailed knowledge of the Company's quality management systems, policies and procedures and FDA compliance requirements and ensures that all TAC personnel strictly adhere to all applicable regulations. Maintains technical product knowledge and stays current with product trends, features and enhancements. Records TAC hours worked in the timekeeping and payroll systems in accordance with applicable guidelines. Plans, conducts, and attends meetings related to TAC business activities; documents and publishes outcomes, as appropriate. Maintains a travel schedule that is consistent with the requirements of the position. Performs projects, tasks and studies as may be requested by management. Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. Qualifications: Minimum of an Associate degree, preferred Bachelor degree in related field. Minimum of 5 years' experience troubleshooting complex electromechanical systems. Experience servicing CR & DR systems, Physical Requirements: The position requires the ability to perform the following physical demands and/or have the listed capabilities: The ability to sit up 75-100% of applicable work time. The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time. The ability to stand, talk, and hear for 75% of applicable work time. The ability to lift and carry up to ten pounds up to 20% of applicable work time. Close Vision: The ability to see clearly at twenty inches or less. Travel: Occasional (up to 10%) travel may be required based on business need. Salary and Benefits: $115,000.00 - $120,000.00 (DOE) + 10% Bonus opportunity Medical, Dental, Vision Life Insurance 401k Paid Time Off * #LI-Remote In the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements. For all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption. EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (****************************** or ***************.

Remote Benefits Representative Company: American Income Life (a proud member of Globe Life, a publicly traded company on NASDAQ) Earning Potential: $70,000 - $120,000+ per year (commissions + residual) Work From: Anywhere in the U.S. or Canada About the Opportunity Tired of clocking in, clocking out, and getting nowhere fast? This opportunity was built for those ready to break free from the ordinary. American Income Life empowers driven, self-starting professionals to take control of their income and career. As a Remote Benefits Representative, individuals connect with clients virtually (via Zoom) to help them understand and enroll in benefit programs that protect their families. There's no cold calling, no micromanaging - just meaningful conversations and real impact, all from the comfort of home. Those who are hungry for growth, financial freedom, and a career that truly rewards performance will find this to be the perfect fit. Why Candidates Love Working Here A Culture That Feels Like Family Success is celebrated at every level. Expect a vibrant, supportive environment filled with recognition, giveaways, and virtual team events that make Mondays something to look forward to. Freedom + Flexibility Work from anywhere. Set a schedule that fits your life. Take control of your day - and your paycheck. Real Growth Potential Every leader in the organization began in this same position. Advancement is based on performance, not politics. Financial Rewards That Match Effort Base pay plus bonuses means earnings grow alongside results. Top representatives regularly earn $90K+ annually and advance quickly. Comprehensive Benefits Employees receive access to health, dental, and vision plans through Globe Life, along with voluntary coverage options tailored to individual needs. Key Responsibilities Meet with families virtually to help them select benefit programs that align with their goals. Build trust, answer questions, and guide clients through enrollment. Manage a personal book of business and maintain long-term relationships. Collaborate with teammates and leadership committed to mutual success. Ideal Candidate Profile Self-motivated, positive, and eager to grow. Excellent communicator - friendly, confident, and authentic. Comfortable using Zoom and other online communication tools. Must be a U.S. or Canadian citizen. Passionate about helping others and building meaningful relationships. No prior insurance experience is required - only a strong drive to succeed and a willingness to learn. Full training and mentorship are provided. Application Process Hiring managers are actively reviewing applications. Candidates should apply and watch for communication via text, email, or phone from a hiring representative. Your future doesn't have to look like your past. Take the first step toward freedom - apply today.

Job Type: Full-Time | Commission-Based Compensation: $90,000-$120,000/year AO Globe Life is hiring mission-driven qualified candidates to serve veterans and their families through structured virtual consultations. This is a fully remote position designed for individuals who want to build meaningful careers while making a real impact-without the pressure of cold calling or traditional sales tactics. Whether you're a veteran, a military spouse, or someone with a passion for serving those who've served, we provide the tools, support, and systems to help you thrive in a flexible, high-growth environment. Key Responsibilities Conduct virtual meetings with veterans and their families to assess their benefit needs Present supplemental life, accident, and health insurance options clearly and confidently Maintain organized and compliant digital records Assist clients with policy updates, claims, and post-enrollment support Participate in team development, mentorship, and leadership workshops What We Offer 100% remote work (U.S. only) Flexible scheduling - set your own hours All pre-qualified leads provided - no cold calling or prospecting Commission-based weekly pay with vested renewals Monthly and quarterly performance bonuses Equity opportunity at qualifying performance levels Licensing support for qualified candidates Fast-track promotion and leadership development opportunities Supportive team environment that values service and mission Ideal Candidates Background in client service, consulting, or benefits advising (not required, but helpful) Strong communicators who build trust virtually Organized, detail-oriented, and self-motivated Tech-savvy (Zoom, CRM, digital tools) Passionate about the veteran community Requirements Authorized to work in the United States Reliable internet connection Windows-based laptop or PC with webcam About AO Globe Life For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran-focused organizations to deliver personalized supplemental benefits to working-class families. Our commitment to ethical service and remote-first opportunity has made us a trusted name in the industry. Interested in building a career that's meaningful, flexible, and mission-focused? Apply today. Let's serve those who've served-with purpose, precision, and heart.

MadridBlues, the parent company of several e-commerce & SaaS platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries. Job Description Our team is very small and friendly. Hours: Extremely flexible - you can work any weekdays/weekends. All we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week. We have a team of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery. Primary Responsibilities - Manage a team of customer support executives - Train them in best practices - Making sure all support tickets are handled as per SLA - Developing new training modules - Understanding issues and improving knowledgebase - Maintain metrics & documentation In addition you will also be handling direct support queries - Use online software to answer customer questions via email & chat - Help customers solve a wide variety of issues - Solve problems creatively Qualifications - Excellent written communication skills - Strong sense of empathy - Previous experience with web-based customer support tools - Not a requirement, but a decent sense of humor doesn't hurt :) - Experience with SaaS - 3+ Years experience in Customer support Additional Information Please specify if you are can handle a multi role. This is a remote position. Mandatory information to be sent during application Expected Hourly rate Number of hours available per week Timezone and schedule of availability (example 10 am est to 2 pm est) How soon can you get started Any additional skills which we should know about What support software have you had experience with?

Department Production Employment Type Contract Location Richardson, US Workplace type Fully remote Key Responsibilities Skills, Knowledge and Expertise About Tripledot We are Tripledot Studios, our mission is to bring the knowledge and experience of a chart-topping mobile games company into a close-knit, collaborative environment. Our teams drive projects together from conception to launch in an indie-style process combining data and creativity to make games that can be enjoyed by everyone.

At Marco, we're transforming how our IT Services unlock growth inside existing customers. The Growth team is our engine for smart growth - mining data, insights, and trends to spot what customers need next, before they even know it. As the Customer Growth Manager, you'll collaborate with a cross-functional team that turns Marco service delivery data, customer success signals, digital tools & portal data, and vCIO/vCISO insights into actionable go-to-market plays that expand wallet share, drive adoption, and accelerate Net Revenue Retention. This isn't traditional sales enablement. It's cutting-edge, predictive, strategic, and creative - building a bridge between the data that lives in our systems and the opportunities that live in our customers' businesses. WHAT YOU'LL DO: Own the revenue expansion engine - define the strategy, frameworks, and cadence for identifying, validating, and activating upsell and cross-sell opportunities. Synthesize inputs from our incredible Insights Portal, cutting-edge tool stack, Customer Success, Service Delivery, and Consulting teams into a unified opportunity pipeline. Lead GTM plays - turn insights into repeatable offers, campaigns, and vertical plays (e.g., “Credit Union Cyber Resilience” or “Healthcare Compliance Bundle powered by ACE”). Partner with Sales & Marketing to translate insights into customer-ready narratives and campaigns. Build intelligence dashboards that track attach rate, NRR, and expansion velocity across verticals and solutions. Run the “Growth Council” - a monthly cross-functional session aligning CS, Service Delivery, Consulting, and Sales around top expansion priorities. Champion customer advocacy - ensuring that every upsell or cross-sell is rooted in solving a real, verified business problem. WHAT YOU'LL BRING: 7-10 years in Managed Services, SaaS, or Technology Services with experience in Revenue Operations, Product Marketing, or Customer Success Strategy. Experience leading cross-functional initiatives and aligning stakeholders.· Familiarity with PSA/RMM tools (ConnectWise), delivery support & insight tools (Scalepad, etc) and CRM platforms. Ability to connect business strategy with data - seeing patterns others miss. Excellent communicator - equally comfortable in a C-suite strategy session or a hands-on data review. A growth mindset, curiosity, and a “builder” mentality. WHY THIS ROLE MATTERS: You'll work at the intersection of data, strategy, and storytelling - building a new function that helps customers grow, strengthens our value, and adds to Marco's growth. Your success will be measured in expansion wins, vertical insights, and the strategic plays you bring to life! Pay Range: $79,212 - $122,779 annually + 20% incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Care Manager - REMOTE. In this role, you will lead and grow a high-performing support organization that focuses on enhancing the customer experience across multiple communication channels. You will be responsible for developing your team and ensuring that operational metrics such as service levels and customer satisfaction are consistently achieved. Your leadership will foster a culture of trust and accountability, positioning our team to deliver exceptional service that aligns with the core values of hospitality and care. You will also work closely with other departments to ensure a seamless customer journey and operational excellence.Accountabilities Lead and develop a team of customer support professionals. Ensure targets for service level agreements (SLA), quality assurance (QA), and customer satisfaction (CSAT/NPS) are met. Develop and implement operational strategies and policies. Foster a high-trust culture with clear ownership and accountability. Manage performance reviews and coaching programs for continuous improvement. Oversee workforce management and capacity planning. Drive process improvements to enhance service quality and efficiency. Requirements 3-5+ years of experience in customer support roles. Proven experience in managing team leads and multiple squads. Demonstrated ability to improve multi-channel operations metrics. Experience in handling complex customer escalations. Strong leadership skills with a focus on coaching and development. Operationally minded with proficiency in data analysis and metrics. Familiarity with customer service tools like Zendesk. Benefits Dynamic remote work environment with autonomy. Opportunities for professional growth and development. Collaborative team culture focused on hospitality and care. Flexible working hours to promote work-life balance. Access to resources for continuous learning. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are seeking an experienced and strategic Director of Customer Operations to lead and scale our customer experience organization. This individual will oversee both the Community Engagement Specialists (CES) and Customer Support teams, driving strategies across customer success, support, and account management to ensure retention, satisfaction, and revenue growth. The ideal candidate will bring a proven track record of leading high-performing teams, improving cross-functional processes, and delivering exceptional customer experiences across Eventeny.. Here's what you'll do Strategic leadership: Lead and coach CES, Customer Support, and Account Management teams. Hire, mentor, and grow high-performing managers and individual contributors. Vision & goals: Set strategic direction and performance goals aligned with company-wide initiatives. Translate company priorities into operational team plans. Customer insights & outcomes: Use data to track retention, satisfaction, and customer growth. Implement frameworks to increase feature adoption and lifetime value. Cross-functional alignment: Collaborate with Product, Sales, and Marketing to prioritize initiatives that impact onboarding, usage, upsells, and renewals. Operational excellence: Build and refine playbooks, systems, and workflows to scale customer operations across multiple functions. Escalation & risk management: Oversee processes for managing customer escalations and proactively mitigate risk. Voice of the customer: Partner with Product and Engineering to influence roadmap priorities through customer feedback. Enablement & training: Develop and manage success content, support documentation, internal training, and knowledge bases to drive scalable education. Executive reporting: Own reporting for leadership on KPIs, NPS, churn risks, and expansion opportunities. Budgeting & planning: Lead annual planning and budgeting for CES and support orgs, including headcount forecasting and resource allocation. External representation: Represent Eventeny at customer events, conferences, and industry panels. Change management: Lead cross-functional change initiatives that improve customer outcomes and internal efficiencies, with a focus on strategic execution and adoption across teams. Executive stakeholder collaboration: Partner closely with the CEO, COO, and leadership team to define customer-centric strategies and represent customer operations in strategic planning sessions. Compliance and risk oversight: Maintain alignment between customer operations and all legal, compliance, and data protection standards. Organizational design & scalability: Drive organization design initiatives, including roles, responsibilities, and career pathing for CES, Customer Support, and Account Management functions. Retention and lifecycle strategy: Develop lifecycle engagement strategies to reduce churn and increase renewal rates, working with Growth and Product teams to optimize moments that matter. Here's what we are looking for Bachelor's or Master's degree in business or related field (MBA preferred) 8+ years in SaaS customer-facing roles, with 3+ years leading multiple teams including Support, Account Management, and Customer Success Experience owning customer journey strategy and operational delivery Proven leadership in hiring, coaching, and developing managers Strategic thinker with experience scaling support, success, or account functions Empathetic communicator with strong executive presence and cross-functional influence Highly analytical and process-driven, with experience leading team-wide OKRs or KPIs Strong financial acumen and experience managing departmental budgets Deep knowledge of tools like HubSpot, Zendesk, and customer success platforms Experience overseeing complex customer relationships and renewals Proven ability to lead change and manage through ambiguity Passion for the event industry and alignment with Eventeny's mission Benefits of Working for Us Flexible schedule - work around your life and your needs; we don't count your hours. Unlimited Paid Time Off - yes, really! Fully remote. Comprehensive health insurance. Vision and dental insurance. Group life Insurance. Quarterly employee bonuses. 401K retirement plan. Yearly company retreat. Potential for customer event access. Company-provided laptop and general office supplies. Compensation This is a full-time position with a base salary of $90,000-$100,000, benefits, and quarterly bonus payouts. The final offer will be determined by multiple factors, including candidate experience and expertise. This is a remote position in the US only.

Job Title: Remote Customer Support Manager Hourly Pay: $30 - $35/hour We are seeking a highly motivated and experienced Customer Support Manager to lead our remote support team. In this role, you will oversee day-to-day support operations, drive customer satisfaction initiatives, and empower a team to deliver top-tier service. If you're a strategic thinker with a passion for people and process improvement, we want to hear from you! Key Responsibilities: Lead and manage the customer support team to ensure timely and effective handling of inquiries Design and implement support policies, procedures, and best practices to enhance service delivery Monitor KPIs and customer satisfaction scores to continuously refine team performance Resolve escalated issues and ensure customer concerns are addressed with professionalism and care Provide coaching, mentorship, and development opportunities for support staff Partner with internal departments to align customer support with business objectives Qualifications: Proven leadership experience in customer support or related roles Excellent communication, conflict resolution, and analytical skills Proficiency with CRM systems and customer service tools Strong organizational abilities and a proactive, solution-oriented mindset Ability to manage and motivate a remote team effectively Reliable high-speed internet and a quiet, dedicated home workspace Perks & Benefits: Fully remote work with flexible scheduling Competitive pay: $30 - $35 per hour Paid training and access to leadership development resources Opportunities for weekend shifts and adaptable hours Clear path for career advancement within customer experience leadership Supportive, inclusive team culture with open communication