Director of ecommerce job description

Duties ▪ Lead and manage an internal DTC team and third-party agencies, including offshore. ▪ Drive website architecture and optimization for the eCommerce site, prioritizing sales and conversions while embracing the brand vision. ▪ Oversee all site merchandising including navigation, categories, visual merchandising, video content, internal search and product setup and activation. ▪ Capture daily DTC site analytics, overseeing key performance indicators (e.g., traffic, conversion, AOV, CAC, LTV, etc.), interpreting data into trends and strategy, and optimizing P monitor and provide tracking/reports on a regular basis. ▪ Manage site inventory/forecasting while partnering with our 3PL and internal operations team to improve fulfillment capabilities, minimize costs, and manage the intersection between our Shopify site and fulfillment. ▪ Maintain up-to-date site content including pricing, assortment, overall category, and product page design/content, and purchase journey. ▪ Develop new features/enhancements, online promotions, and merchandising improvements (e.g. A/B testing, personalization) to maximize conversions. ▪ Partner with the brand marketing and creative teams to develop targeted content and campaigns that influence consumers on their journey. ▪ Directly responsible for achieving budgeted sales goals and P&L including achieving top-line sales/bottom-line targets, site pricing, assortment, promotions, costs, and penetration/expansion for new sites.
▪ Ability to understand industry, marketplace, competition, consumer behavior/demands and demographics
▪ Grow E-Mail Opt-in lists, create segmentation and engagement strategy and drive email campaigns.
▪ Explore growth initiatives including, but not limited to, establishing a brand/company loyalty program.

Qualifications
▪ 10+ years’ experience in e-commerce and 5-10 years’ experience managing a team and agencies ▪ Experience with E-Commerce platform e.g. Shopify required; experience with a Microsoft ERP preferred ▪ Experience with Google Analytics and SEO tools ▪ Experience in creating robust email marketing campaigns (Klaviyo experience a plus)
▪ Experience with Reviews & Ratings platforms
▪ Experience with Asan helpful
▪ Strong presentation skills and proficiency with Microsoft office suite of products ▪ Management skills including agency management, research, marketing analysis and strategy ▪ Financial understanding and ability to digest and understand P&L and other budget documents
▪ Experience in retail, DTC, consumer products or sporting goods industries preferred ▪ Strong leadership, influencing and communication skills with ability to interact, influence and align with all levels of the organization, both internal and external
▪ Anticipate the needs of external and internal customer

Note: Candidates should be legally authorized to work in United States without visa sponsorship

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Are you looking for a challenging and rewarding opportunity in a fast-paced environment?Do you take an analytical approach to design complex and innovative solutions that exceed customer expectations and directly impact a growing business?Do you enjoy being part of a passionate team that works with stakeholders from across the business to create and implement the best solutions for our customers?
If so, DHL Supply Chain has the opportunity for you.

Job Description

* Directs and performs project management and engineering functions, including (but not limited to):scope definition, design, budgeting, scheduling, line layouts, purchasing, cost estimating and control, implementation, system integration, documentation, report writing, start-up and training.
* Design and install safe mechanical and automated systems and processes.
* Manage, Lead, Support and Develop the Field Engineering team with the Ecommerce operations across the USA and Canada
* Select and manage outside engineering as required to meet project, customer, product, and capacity requirements.Selects and manages use of external vendors and contractors for engineering and maintenance-related projects.
* Stays abreast of technology enhancements within the industry.Considered expert by others within the field.
* Provides management of Project Engineers, Senior Project Engineers and/or Engineering Technicians as assigned, including People Management responsibilities before.
* Leads and directs large, multi-site continuous improvement projects and implementation of solutions.
* Partners with customer to develop requirements and define solution sets.
* Partners with Business Development on potential new business to determine engineering impact.
* Develops business cases related to capital projects, including associated project plans and cost estimates.Navigates approval processes and manages installation of capital improvements.

Required Education and Experience

* Bachelor's degree in an engineering field, with particular emphasis on Mechanical, Manufacturing, Industrial, Facilities, and/or Maintenance Engineering, required
* Ten or more years of experience in engineering, with particular emphasis on Ecommerce Fulfillment implementation projects or engineering management, required
* Three to five years of project management experience in a Distribution/Fulfillment and/or engineering environment, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

Say hello to possibilities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role.

First, a little about us, we're the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Marketing Team to make sure we stay ahead of the competition.

We are looking for an Analytics Strategy Director to be a critical member of the ecommerce leadership team to help transform every aspect of how we acquire, retain and engage customers through digital solutions. As part of this role, you will be a critical partner that drives marketing strategy, user experience, product enhancements and investment strategy. Your time will be spent driving insights with a team that understands and values your important contributions not banging your head against the wall trying to convince people to listen to you. If this sounds great and you have the following experience, then we'd love to meet you.

To succeed in this role you must:

• Manage strategy development and functional insights to shape media strategy, conversion rate optimization, user experience enhancements, early life cycle engagement, upsell, retention and customer service and support.
• Sit on eCommerce leadership team and partner with leadership to build and prioritize roadmaps
• Build ROI models and determine investment thresholds to drive investment and marketing optimization in order to hit growth targets
• Do data-driven storytelling through quant analysis, dashboards, and data viz
• Build next best action models to prioritize owned media targeting for multiple business segments
• Participate in C-level meetings that are designed to discuss progress and shape business strategy
• Manage team of offshore data scientists and shape staffing strategy in order to support growing business

Desired Qualifications:

● Bachelor's degree in a quantitative field such as statistics, econometrics, mathematics, marketing, or operations analysis or equivalent (minimum 7 years) work experience.
• Minimum of 3 years' using AI and data science (10+ years of analytics) to achieve business goals in large orgs.
• Minimum of 5 years' experience in customer engagement-including sales, marketing, customer support, strategic analysis.

Bonus points if:

● Seasoned experience heading up teams, juggling multiple projects from
multiple locations.
• A blend of data strategy capability, consulting expertise and industry experience
• Experienced storyteller with data and communicating findings to a non-technical audience.

What we offer:
RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.)
Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits 401K match and ESPPFlexible PTOWellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through HeadspacePaid parental leave and new parent gift boxes Pet insurance Employee Assistance Program (EAP) with counseling sessions available 24/7Rocket Lawyer services that provide legal advice, document creation and estate planning Employee bonus referral program

RingCentral's Marketing team uses data, strategy and creativity to share our story with the world-and this is a once-in-a-career chance to help plan, coordinate, implement, and oversee it. As part of the global leader in the Unified Communications space, you'll be supported with the resources to produce work that not only moves the needle, but moves markets.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.