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Become A Director Of Field Operations

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Working As A Director Of Field Operations

  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Getting Information
  • Coordinating the Work and Activities of Others
  • Guiding, Directing, and Motivating Subordinates
  • Deal with People

  • Make Decisions

  • Stressful

  • $110,000

    Average Salary

What Does A Director Of Field Operations Do At Comcast

* Develops and implements business strategies across the Technical Operations organization to meet established service metrics and quality assurance goals.
* Responsible for end-to-end network performance for homes passed and all service delivery and fulfillment services for subscribers.
* Establishes and monitors clearly defined key performance indicators (productivity, quality, sales, service rates, etc.) for all Technical Operations personnel to support best in class customer service.
* Develops and implements strategies to achieve all network, service, new subscriber, and financial goals.
* Assures network performance/service level compliance and reporting with federal, state, and local requirements including annual FCC proof of performance and signal leakage.
* Leads, directs, and motivates a team comprised of management, exempt, and non-exempt employees.
* Participates in the hiring, training, and development of the Technical Operations staff to ensure that personnel development and company financial goals are achieved.
* Partners with Learning and Development to maintain a continuous learning environment for employee skill development and career growth.
* Manages the finances of the Technical Operations team, including operating expenses, capital budget, forecasting, and strategic planning for the department.
* Develops and maintains strategic partnerships with cross-functional organizations to ensure effective implementation of methods and procedures as well as to identify expedient and comprehensive solutions to customer-impacting issues

What Does A Director Of Field Operations Do At LCS-Landscape Career Search Represents The Employer

* Complete job description and company information will be provided upon contact with LCS Develop and Maintain Strong Team relations through clear, defined leadership and interpersonal skills Reports diectly to the COO Act as an effective intermidiary between the customers, field staff and Division Managers.
* Schedule,coordinate and supervise all construction projects ensuring production, quality, safety and budget controls including financial reporting.
* Develops and implements competitive strategies and practices for field operations.
* Provide Technical field support Pro-actively identifies areas of opportunity to increase account growth and increase revenue.
* Process timely billing and job costing data, and correlate with standard estimating procedures Travel may include; site visits on a regular basis, ride-alongs with account mgmt.,customer appts., an occassional trade show, or training conference

What Does A Director Of Field Operations Do At Nuance

* Manage Operations and Support of all Nuance Regional sites, including remote and offshore teams.
* Enforce security standards with the help of Information Security according to internal policies.
* Provide Regulatory Compliance reports for your areas in scope.
* Monitor KPIs pertaining to required service levels in all Regions and ensure IT staff are performing according to set goals.
* Maintain up-to-date inventory of employees and contingent workers computer equipment, execute refresh plan against budget.
* Work closely with the Real Estate team on Expansion, Consolidation and Relocation projects in all regions and optimize resources utilization.
* Work closely with the IT Global Service Desk, Global Operations Center (NOC), Networking Teams on day-to-day support activities.
* Review and maintain support contracts for all End User software and hardware.
* Follow Industry Best Practices to reduce costs and increase operational efficiency.
* Coordinate changes to the Corp IT End User Services Environment, work closely with Security, Device Engineering Teams and CAB.
* Maintain Toolset required for all end User Support related activities.
* Provide support during incidents/escalations as needed.
* Maintain Professional Certifications required for this role (ITIL).
* Valid Passport for occasional travel to other Nuance sites or events (<5%).
* Qualifications

What Does A Director Of Field Operations Do At Comcast

* Directs the successful execution of the field workforce function to include dispatching of work, routing of work, disposition of work, building of quota, quota adherence, and all field support activities (call handling, job updates, tech support, text/chat handling, pre/post calling), ticketing, ticket tracking and handling, escalations, field communications, reporting, and automation tool and handheld support.
* Tracks and reports on key trends in workforce management such as missed/late appointments, technician support response time, work order statuses, job routing, technician productivity, dispatcher productivity, and tool utilization success rate.
* Builds Workforce Planners that ensure the appropriate level of dispatch resources needed to support the field Technicians.
* Develops and refines the management strategy for the department.
* Ensures consistent and effective practices and procedures.
* Compiles explanations and action plans for monthly metric review.
* Assists Area teams with contractor performance and capacity planning.
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance.
* Must be able to work nights and weekends, variable schedule(s) as necessary.
* Other duties and responsibilities as assigned

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How To Become A Director Of Field Operations

Although education and training requirements vary widely by position and industry, many top executives have at least a bachelor’s degree and a considerable amount of work experience. 

Education

Many top executives have a bachelor’s or master’s degree in business administration or in an area related to their field of work. Top executives in the public sector often have a degree in business administration, public administration, law, or the liberal arts. Top executives of large corporations often have a master’s degree in business administration (MBA).

College presidents and school superintendents are typically required to have a master’s degree, although a doctorate is often preferred.

Although many mayors, governors, or other public sector executives have at least a bachelor’s degree, these positions typically do not have any specific education requirements.

Work Experience in a Related Occupation

Many top executives advance within their own firm, moving up from lower level managerial or supervisory positions. However, other companies may prefer to hire qualified candidates from outside their organization. Top executives who are promoted from lower level positions may be able to substitute experience for education to move up in the company. For example, in industries such as retail trade or transportation, workers without a college degree may work their way up to higher levels within the company to become executives or general managers.

Chief executives typically need extensive managerial experience. Executives are also expected to have experience in the organization’s area of specialty. Most general and operations managers hired from outside an organization need lower level supervisory or management experience in a related field.

Some general managers advance to higher level managerial or executive positions. Company training programs, executive development programs, and certification can often benefit managers or executives hoping to advance.

Important Qualities

Communication skills. Top executives must be able to communicate clearly and persuasively. They must effectively discuss issues and negotiate with others, direct subordinates, and explain their policies and decisions to those within and outside the organization.

Decisionmaking skills. Top executives need decisionmaking skills when setting policies and managing an organization. They must assess different options and choose the best course of action, often daily.

Leadership skills. Top executives must be able to lead an organization successfully by coordinating policies, people, and resources.

Management skills. Top executives must shape and direct the operations of an organization. For example, they must manage business plans, employees, and budgets.

Problem-solving skills. Top executives need to identify and resolve issues within an organization. They must be able to recognize shortcomings and effectively carry out solutions.

Time-management skills. Top executives do many tasks at the same time, typically under their own direction, to ensure that their work gets done and that they meet their goals.

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Director Of Field Operations jobs

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Director Of Field Operations Demographics

Gender

  • Male

    77.2%
  • Female

    20.1%
  • Unknown

    2.7%

Ethnicity

  • White

    82.0%
  • Hispanic or Latino

    8.8%
  • Asian

    7.5%
  • Unknown

    1.3%
  • Black or African American

    0.4%
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Languages Spoken

  • Spanish

    46.2%
  • French

    15.4%
  • Carrier

    15.4%
  • Italian

    7.7%
  • Hakka

    3.8%
  • Chinese

    3.8%
  • Cantonese

    3.8%
  • Mandarin

    3.8%
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Director Of Field Operations

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Director Of Field Operations Education

Director Of Field Operations

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Real Director Of Field Operations Salaries

Job Title Company Location Start Date Salary
Director, Field Operations and Knowledge Transfer ASML Us, Inc. Santa Clara, CA Sep 20, 2013 $143,083 -
$200,000
Director of Field Operations Wider Circle Inc. Redwood City, CA Nov 10, 2016 $140,000
Senior Director, Field Operations Comcast Cable Communications, LLC Philadelphia, PA Oct 01, 2011 $127,000
Director of Technical Field Operations Icelero, Inc. San Jose, CA Apr 27, 2014 $120,000
Deputy Director, Field Operations JSI Research and Training Institute, Inc. Chapel Hill, NC Mar 24, 2016 $113,922
Director of Technical Field Operations Shoppin LLC San Jose, CA Mar 05, 2015 $110,157 -
$120,000
Director-Field Operations GTL USA Inc. Plano, TX Oct 06, 2016 $110,000
Director of Field Operations Enerfab Process Solutions & Fabricated Products, Inc. Cincinnati, OH Aug 02, 2016 $109,533
Director of Technical Field Operations Icelero, LLC San Jose, CA Apr 27, 2014 $100,000
Director of Technical Field Operations Icelero, LLC San Jose, CA Apr 11, 2012 $100,000
Deputy Director-Field Operations Division JSI Research & Training Institute, Inc. Chapel Hill, NC Sep 15, 2014 $91,000
Director-Field Operations GTL USA Inc. Skokie, IL Nov 10, 2013 $90,700

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Top Skills for A Director Of Field Operations

ProceduresEnsureComplianceSafetyFinancialGoalsISOOversightProjectManagementLogisticsCustomerSatisfactionCustomerServiceCorporatePoliciesPHumanResourcesPayrollDirectReportsServiceContractsDailyOperationsTrainingProgramsBusinessDevelopmentTechnicalSupport

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Top Director Of Field Operations Skills

  1. Procedures
  2. Ensure Compliance
  3. Safety
You can check out examples of real life uses of top skills on resumes here:
  • Established best practices regarding compliance field operations conduct, as well as standard operating procedures for field units.
  • Implemented and compiled safety manual, policies, and procedures.
  • Managed Senior Implementation Supervisors and Implementation Supervisors and Staff Training teams.
  • Provided oversight of construction projects for commercial mechanical contractor.
  • Major accomplishment: Completed project management of 12 story building, the Atrium at Navesink Harbor along with several nursing homes.

Top Director Of Field Operations Employers

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