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Director of first impression skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical director of first impression skills. We ranked the top skills for directors of first impression based on the percentage of resumes they appeared on. For example, 15.2% of director of first impression resumes contained customer service as a skill. Continue reading to find out what skills a director of first impression needs to be successful in the workplace.

15 director of first impression skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how directors of first impression use customer service:
  • Utilized my experience in retail and administrative roles to deliver excellent customer service in this fast-paced full-service salon and boutique.
  • Provided customer service for wide range of departments including Circulation and Advertising using two operating systems to manage requests.

2. Front Desk

Here's how directors of first impression use front desk:
  • Oversee front desk and administrative procedures including processing paperwork for potential student intake and current students.
  • Front desk clerical and office management/marketing.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how directors of first impression use phone calls:
  • Monitored incoming phone calls and directed visitors to proper destination.
  • Maintained/organized high volume traffic, phone calls (over 1000 calls per month), and answered over 100 emails daily.

4. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how directors of first impression use data entry:
  • Processed data entry and e-mailed correspondence.
  • Interfaced with clients and provided services including PowerPoint presentations, Word document processing, client mailings, filing and data entry.

5. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how directors of first impression use scheduling appointments:
  • Maintained calendar by scheduling appointments and meetings.
  • Assisted customers by scheduling appointments, answering or routing questions to the appropriate contacts.

6. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how directors of first impression use telephone calls:
  • Performed secretarial duties, including data processing, directing incoming telephone calls, and maintaining document and correspondence management systems.
  • Provided corporate office reception including answering main office telephone line, directing general telephone calls and greeting visitors.

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7. Multi-Line Phone System

Here's how directors of first impression use multi-line phone system:
  • Answered multi-line phones - accurately forwarded calls and maintained meticulous messages.
  • Answered a multi-line phone system and performed general office duties such as processing of client orders and scheduling conference room reservations.

8. Administrative Tasks

Here's how directors of first impression use administrative tasks:
  • Created training materials for current systems by going through and writing out how to process files and other administrative tasks.
  • Assisted with various administrative tasks, special projects, scheduling, typing, mailing, and editing.

9. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how directors of first impression use payroll:
  • Supervised payroll and handled time-off requests for temporary employees.
  • Assist in general accounting and book keeping such as A/P, A/R and payroll.

10. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how directors of first impression use direct calls:
  • Answer telephone and respond to inquiries and/or direct callers to appropriate personnel.
  • Answer phones, screen and direct calls to the appropriate persons.

11. Office Equipment

Here's how directors of first impression use office equipment:
  • Maintained all office equipment including two high-end Xerox copiers, and over 20 office computers.
  • Experienced and proficient in Microsoft Office, Word, Excel and all standard office equipment.

12. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how directors of first impression use clerical support:
  • Provided the administrative and clerical support to an entire office staff.
  • Provided administrative and clerical support to the president and vice president.

13. PowerPoint

Here's how directors of first impression use powerpoint:
  • Schedule meetings using Microsoft Excel as well as preparing presentations using Microsoft PowerPoint.
  • Created excel spreadsheets for client events and PowerPoint slides for appointments.

14. Collating

Here's how directors of first impression use collating:
  • Assisted in copying, collating, and binding reports Mailed reminders to clients regarding their quarterly taxes as they came due.
  • Perform other clerical duties such as filing, photocopying, collating, faxing etc.

15. Event Planning

Here's how directors of first impression use event planning:
  • Assisted with event planning, including invitations and advertisements.
  • Assisted in Educational Seminar planning/Event planning.
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List of director of first impression skills to add to your resume

Director of first impression skills

The most important skills for a director of first impression resume and required skills for a director of first impression to have include:

  • Customer Service
  • Front Desk
  • Phone Calls
  • Data Entry
  • Scheduling Appointments
  • Telephone Calls
  • Multi-Line Phone System
  • Administrative Tasks
  • Payroll
  • Direct Calls
  • Office Equipment
  • Clerical Support
  • PowerPoint
  • Collating
  • Event Planning
  • Greeting Visitors
  • Office Management
  • MLS
  • Transferring Calls
  • Conference Room
  • Clerical Tasks
  • HR
  • Facebook
  • Word Processing
  • Office Operations
  • Office Inventory
  • Travel Arrangements
  • Multi-Line Telephone System
  • Salesforce
  • Expense Reports
  • Background Checks
  • Inbound Calls
  • FedEx
  • Computer System
  • Bank Deposits
  • Tax Returns
  • Business Cards
  • Office Events
  • QuickBooks
  • Commission Checks
  • MCA
  • CampusVue
  • A/R
  • Community Events
  • Multi-Line Switchboard

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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