How To Become A Director Of Front Office: What It Is and Career Path

What is a director of front office and how to become one

Updated January 8, 2025

3 min read

The front office is like the welcoming feature of any hospitality facility or business establishment. The cutomer experience creates impressions that might make or break an organization's image, making the role of the director of front office a very important one.

Directors of front office have a pleasant and customer-friendly service approach relating to reservations and guest activities. They need to calmly handle complaints and requests, and devise and implement security plans for emergency and safety situations. It is also their task to train and support the office staff and ensure that they are adhering to the department's objectives and policies. Since they manage the office budget, they should also possess basic bookkeeping knowledge.

For this line of work, a career growth of 1 percent has been predicted between 2018 and 2028. This might result in 600 job opportunities in the U.S.

ScoreDirector Of Front OfficeUS Average

Salary

6.1

Avg. Salary $78,170

Avg. Salary $59,228

Stability level

9.7

Growth rate 18%

Growth rate 0.3%

Diversity

5.4

Race

American Indian and Alaska Native 1.19%

Asian 11.69%

Black or African American 8.43%

Hispanic or Latino 11.21%

Unknown 5.10%

White 62.38%

Gender

female 45.99%

male 54.01%

Age - 46

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 46

Stress level

9.7

Stress level is very high

7.1 - high

Complexity level

10.0

Complexity level is advanced

7 - challenging

Work life balance

2.5

Work life balance is poor

6.4 - fair

Key steps to become a director of front office

Explore director of front office education requirements

Most common director of front office degrees

Bachelor's

66.8 %

Associate

14.6 %

Master's

8.3 %

Start to develop specific director of front office skills

Skills	Percentages
Reservations	12.38%
Quality Standards	6.15%
Front Office Operations	5.52%
Customer Satisfaction	4.75%
Phone Calls	4.66%

Complete relevant director of front office training and internships

Accountants spend an average of 1-3 months on post-employment, on-the-job training. New directors of front office learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a director of front office based on U.S. Bureau of Labor Statistics data and data from real director of front office resumes.

Research director of front office duties and responsibilities

Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
Yield rates to optimize revenue and balance PMS / CRS inventory daily.
Maintain cleanliness and organization of back office, front desk and bell closet areas.
Handle detailed group bookings pertaining to their VIP arrivals, special request and account billings.

Get director of front office experience

Generally, it takes 2-4 years to become a director of front office. The most common roles before becoming a director of front office include front office manager, assistant front office manager team lead and guest services manager.

Prepare your director of front office resume

When your background is strong enough, you can start writing your director of front office resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a director of front office resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

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