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Become A Director Of Front Office

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Working As A Director Of Front Office

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • $63,800

    Average Salary

What Does A Director Of Front Office Do

Lodging managers ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of establishment with accommodations. Lodging managers also ensure that the establishment is run efficiently and profitably.

Duties

Lodging managers typically do the following:

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Ensure that company standards for guest services, décor, and housekeeping are met
  • Answer questions from guests about hotel policies and services
  • Keep track of how much money the hotel or lodging facility is making
  • Interview, hire, train, and sometimes fire staff members
  • Monitor staff performance to ensure that guests are happy and that the hotel is well run
  • Coordinate front-office activities of hotels or motels and resolve problems
  • Set room rates and budgets, approve expenditures, and allocate funds to various departments

A comfortable room, good food, and a helpful staff can make being away from home an enjoyable experience for guests on vacation or business travel. Lodging managers occasionally greet and register guests. They also try to make sure that guests have a good experience.

Lodging establishments vary in size, from independently owned bed and breakfasts to motels with just a few rooms or to hotels that can hold more than 1,000 guests. Services can vary by providing a room, granting access to a swimming pool, offering a free breakfast, having a full-service restaurant, having a lobby, operating a casino, and hosting conventions.

Many lodging managers use online social media for marketing purposes.

The following are examples of types of lodging managers:

General managers oversee all lodging operations at a property. At large hotels with several departments and multiple layers of management, the general manager and several assistant managers coordinate the activities of separate departments. These departments may include housekeeping, human resources, administration, marketing and sales, purchasing, security, maintenance, recreational facilities, and other activities. For more information, see the profiles on human resources managers; public relations and fundraising managers; financial managers; advertising, promotions, and marketing managers; and food service managers.

Revenue managers work in financial management, monitoring room sales and reservations, overseeing accounting and cash-flow matters at the hotel, projecting occupancy levels, and deciding which rooms to discount and when to offer special rates.

Front-office managers coordinate reservations and room assignments and train and direct the hotel’s front-desk staff. They ensure that guests are treated courteously, that complaints and problems are resolved, and that requests for special services are carried out. Most front-office managers are also responsible for adjusting bills.

Convention service managers coordinate the activities of various departments, to accommodate meetings, conventions, and special events. They meet with representatives of groups to plan the number of conference rooms to be reserved, design the configuration of the meeting space, and determine what other services the groups will need, such as catering or audiovisual requirements. During a meeting or event, they resolve unexpected problems and ensure that hotel operations meet a group’s expectations.

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How To Become A Director Of Front Office

Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations. 

Education

Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.

Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.

At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.

Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.

Work Experience in a Related Occupation

Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.

Licenses, Certifications, and Registrations

Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.

Advancement

Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.

Important Qualities

Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.

Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.

Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.

Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.

Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.

Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.

Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.

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Director Of Front Office jobs

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Director Of Front Office Demographics

Gender

Male

57.2%

Female

40.7%

Unknown

2.1%
Ethnicity

White

76.3%

Hispanic or Latino

11.3%

Asian

9.2%

Unknown

2.7%

Black or African American

0.5%
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Languages Spoken

Spanish

45.2%

Italian

9.7%

German

6.5%

Japanese

6.5%

French

6.5%

Chinese

3.2%

Ukrainian

3.2%

Hebrew

3.2%

Cantonese

3.2%

Gujarati

3.2%

Hindi

3.2%

Russian

3.2%

Korean

3.2%
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Director Of Front Office Education

Schools

University of Nevada - Las Vegas

10.5%

University of Phoenix

8.1%

Florida International University

8.1%

Johnson & Wales University

7.0%

Cornell University

7.0%

Washington State University

5.8%

Arizona State University

4.7%

New York University

4.7%

University of New Orleans

4.7%

Michigan State University

4.7%

Western Governors University

3.5%

Boston University

3.5%

Texas Tech University

3.5%

Florida Atlantic University

3.5%

University of Montana

3.5%

University of Wisconsin - Stout

3.5%

University of Massachusetts Amherst

3.5%

George Washington University

3.5%

Indiana University of Pennsylvania

3.5%

Portland State University

3.5%
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Majors

Business

25.7%

Hospitality Management

21.2%

Health Care Administration

14.6%

Management

5.2%

Psychology

3.5%

English

2.8%

Political Science

2.8%

General Studies

2.4%

Criminal Justice

2.4%

Sociology

2.4%

Kinesiology

2.1%

Communication

2.1%

Liberal Arts

1.7%

Elementary Education

1.7%

Finance

1.7%

Human Resources Management

1.7%

Marketing

1.7%

Accounting

1.7%

Health Education

1.4%

Fine Arts

1.0%
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Degrees

Bachelors

52.4%

Other

19.9%

Masters

11.8%

Associate

9.4%

Certificate

3.7%

Diploma

1.8%

License

0.8%

Doctorate

0.3%
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Job type you want
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Temporary

Real Director Of Front Office Salaries

Job Title Company Location Start Date Salary
Front End of Innovation Director Milliken & Company Spartanburg, SC Oct 01, 2014 $215,000
Associate Director, Front Office Risk & Control Australia and New Zealand Banking Group Limited New York, NY Jan 08, 2016 $140,000
Regional Director of Front Office Hilton Worldwide, Inc. Addison, TX Aug 20, 2012 $85,000
Hotel Director of Front Office Sheraton Operating Corporation San Francisco, CA Aug 30, 2012 $82,000
Hotel Director of Front Office Sheraton Operating Corporation San Francisco, CA Dec 15, 2010 $80,000
Hotel Director of Front Office St. Regis Hotel, San Francisco San Francisco, CA Dec 15, 2010 $80,000
Director of Front Office The Peninsula Hotel New York, NY Apr 02, 2010 $79,560
Director of Front Office Allen Operating Company, LLC New York, NY Apr 14, 2014 $79,000
Director of Front Office TGA II, LLC New York, NY Aug 08, 2013 $77,259
Assistant Director, Front Office Hilton Worldwide, Inc. New York, NY Oct 01, 2013 $76,895
Director of Front Office Thompson Hotel Associates LLC New York, NY May 06, 2013 $75,000
Director of Front Office TGA II, LLC New York, NY Aug 08, 2011 $75,000
Director of Front Office Operations Plaza East Hotel LLC New York, NY Mar 31, 2011 $75,000
Front Office Director Columbia Sussex Management LLC Carefree, AZ Jul 27, 2015 $72,100
Hotel Director of Front Office FOH Hospitality, LLC Lahaina, HI May 11, 2015 $68,397
Front Office Director Vista JFK, LLC NY Sep 28, 2012 $67,392
Assistant Director of Front Office Cps 1 Realty LP New York, NY Sep 01, 2012 $67,392
Front Office Director JFK Hotel Owner LLC NY Sep 25, 2012 $67,392
Front Office Director Vista JFK, LLC NY Sep 25, 2012 $67,392
Assistant Director, Front Office Hilton Hotels Corporation New York, NY Oct 01, 2010 $65,000
Hotel Director of Front Office The St. Regis Resort, Aspen Aspen, CO Sep 29, 2010 $63,800
Regional Director, Front Office Operations Hilton Worldwide, Inc. Addison, TX Aug 20, 2012 $62,000
Director Front Office Operations Hilton Worldwide, Inc. A/K/A Hilton Hotels New Orleans, LA May 10, 2011 $62,000
Director Front Office Operations Hilton Worldwide-The Roosevelt Hotel New Orleans New Orleans, LA May 10, 2011 $62,000
Director of Front Office Thompson Hotel Associates LLC New York, NY Sep 03, 2015 $60,711
Director of Front Office Cromwell Soho Operating LLC New York, NY Sep 24, 2015 $60,711
Director of Front Office Remington Costa Mesa Employers LLC Costa Mesa, CA Feb 27, 2014 $60,000
Director of Front Office Services Interstate Management Company, LLC Arlington, VA Jul 05, 2010 $60,000
Director of Front Office Kahala Hotel Investors LLC Urban Honolulu, HI Sep 17, 2013 $59,740

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Top Skills for A Director Of Front Office

FrontDeskAgentsRoomRevenueGuestSatisfactionScoresProceduresPBXOperatorsPayrollFrontOfficeOperationsOccupancyCustomerServiceFullServiceHotelSafetyNightAuditSuperviseRevenueManagementVIPHotelExecutiveCommitteeIncentiveProgramDailyOperationsLossGuestComplaints

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Top Director Of Front Office Skills

  1. Front Desk Agents
  2. Room Revenue
  3. Guest Satisfaction Scores
You can check out examples of real life uses of top skills on resumes here:
  • Direct supervision of 13 Front Desk Agents, 6 Guest Services Agents and one Group Reservationist.
  • Report all room revenue and labor explanations daily to the Regional Vice President of Columbia Sussex Corporation.
  • Worked with the hotel's management team on daily basis, with goal of increasing our guest satisfaction scores.
  • Assisted the Accounting department with collections of individual and group accounts, and adherence to tax exempt policies and procedures.
  • Handled accounts payable and payroll for a new sister store for the first year of Operation and trained new personnel.

Top Director Of Front Office Employers