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Become A Director Of Front Office

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Working As A Director Of Front Office

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • $63,800

    Average Salary

What Does A Director Of Front Office Do At Suntrust Banks

* This teammate will be responsible for managing a team to ensure daily trade surveillance and supervisory responsibilities are performed in conjunction and collaboration with the Series 24 front office principals, as well as, the Compliance department.
* The manager and the team will utilize systems and tools designed to identify potential issues with our trading activity that may be in conflict with FRB, SEC, FINRA or other regulatory body rules.
* This manager is also responsible for performing the surveillance of a specific desk or desks.
* The team is responsible for the investigation of circumstances of reported exceptions and/or algorithmic alerts regarding potential violations of regulatory rules or compliance policies and the documentation of results.
* The manager will escalate any issues of concern to the relevant parties until such time the issue has been vetted and closed or requires escalation to LOB management and/or compliance.
* The manager will work with LOB, Compliance and Functional management to determine and monitor KRIs and KPIs.
* In addition this candidate will be responsible for staying current with industry best practices, tools and trends and topics.
* The manager will be responsible for identifying gaps and weaknesses in the program and develop a remediation plan to address them.
* The team will also be responsible for assisting supervisory principals in the performance of supervisory activities.
* Responsibilities include assisting in the review of written communications, blotters, and personal trades.
* Will also assist with regulatory exams and audit remediation regarding supervisory activities

What Does A Director Of Front Office Do At Fairmont

* Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:
* Consistently offer professional, friendly and engaging service
* Lead and manage all aspects of the Front Office department and ensure all service standards are followed and results are being met and exceeded.
* Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
* Handle guest concerns and react quickly, logging and notifying proper areas
* Conduct regularly scheduled departmental meeting
* Manage the departmental budget
* Balance operational, administrative and Colleague needs
* Assist guests regarding hotel facilities in an informative and helpful way
* Follow department policies, procedures and service standards
* Follow all safety policies
* Other duties as assigned
* Employee Status

What Does A Director Of Front Office Do At Jc Resorts

* To understand and respond to all guest needs and requests in a timely and professional manner.
* To hire, train, schedule, support, review, discipline, and terminate employees directly accountable to his/her position in the Front Desk, Concierge, PBX, Bell and Valet, to maintain highest possible levels of employee morale and department productivity.
* To diplomatically and effectively handle all guest complaints, referring to Director of Rooms if necessary.
* To maximize hotel revenue through salesmanship, status control, and maintenance of the "Yield Management" system.
* To assist in the preparation of weekly and annual occupancy forecasts.
* To produce periodic reports for the purpose of tracking performance goals, guest history, business sources, and profitability and marketing strategies.
* To assist, as directed, to prepare annual departmental budget, according to the specifications set forth by the General Manager with the assistance of the property Controller.
* To continually monitor and control departmental expenditures to ensure meeting operational standards while maintaining annual budget.
* To put out to bid, annually, all major vendor supplies needed for departmental operations.
* To be completely familiar with hotel emergency procedures, and provide calm reassuring assistance to guests and fellow employees in the event of an emergency.
* To participate in Surf & Sand Resort's Safety Committee and MOD programs, and attend hotel functions, as directed.
* To follow all specified procedures to correctly handle all cash, credit, and gift certificate transactions.
* To properly document Personnel/Payroll transactions, as directed, for processing in the Personnel office.
* To promote and comply with all policies and procedures of JC Resorts LLC.
* To immediately report all suspicious occurrences and hazardous conditions.
* To maintain the cleanliness and safety of work areas at all times.
* To practice safe work habits at all times, to avoid injury to self and others.
* To ensure safe work practices of all staff, including compliance with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment.
* To attend all mandatory meetings as directed.
* To perform other tasks, including cross-training, as directed.
* JOB KNOWLEDGE

What Does A Director Of Front Office Do At Zachry Hospitality

* Manages and motivates all Front Office personnel to include hiring, supervision, training, communicating objectives for the day, disciplining, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
* Checks and controls room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue.
* Compiles and prepares financial reports, including: rate and availability calendar.
* Communicates with guests and team members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work.
* Organizes, conducts and/or attends meetings to obtain and disseminate pertinent information.
* Implements and monitors all corporate marketing programs.
* Assigns and instructs Front Office Management Team and Guest Service Agents in details of work.
* Observes performance and encourage improvement.
* Monitors lobby traffic and make staffing adjustments accordingly.
* Prepares and conducts Daily Pre
* Shift Meetings, communicates effectively with all Management and Guest Service Agent's preparing them with the needed information to provide superior guest service.
* Monitors meal break compliance.
* Reviews all memos and e-mails in a timely manner and react accordingly.
* Promptly answers the telephone using positive and clear English language.
* Inputs messages into the computer.
* Retrieves messages and communicates the content to the guest.
* Retrieves mail, small packages and facsimiles for customers as requested.
* Completes all Guest Service Agent standards when called on to assist with the registration/cashiering functions during peak times.
* Remains out front on the desk monitoring and assisting GSA's whenever possible.
* Remains calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Guest Service Agent's, Front Office Management, and other employees.
* Resolves customer complications and complaints by conducting thorough research of the situation and the most effective solutions.
* Makes decisions and takes action based on previous experience and good judgement, sometimes revising procedures to accommodate unusual situations.
* Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
* Response could involve, but is not limited to running up/down flights of stairs and around obstacles.
* Color vision is critical in determining nature of the alarm.
* Monitors Front Office Management and Guest Service Agent performance as well as discipline issues.
* Make recommendations for training related issues when inconsistencies develop at the Front Desk.
* Writes and completes personal management goals directly related to Front Office Business Plan goals.
* Handle noise complaints, credit problems, employee conflicts, guest relocation, and rejection of undesirables in conjunction with hotel security utilizing diplomacy and good judgement.
* Other duties as assigned

What Does A Director Of Front Office Do At Grand Sierra Resort and Casino

* Ability to act independently while drawing conclusions from written and computer generated materials.
* Ability to operate personal computer (to access & input information using Microsoft Excel & Word, Power Point, et. al.), copy machine, photocopier, calculator etc., in order to perform job functions and assist guests.
* Ability to provide clear direction, instruction and guidance to guests.
* Must be able to listen and respond to guest inquiries in a positive and professional manner.
* Ability to collect accurate information and solve customer concerns promptly and efficiently.
* Ability to make decisions and take action based on experience and good judgment, and to deal with internal/external customers, some of whom will require patience, tact and diplomacy.
* Must posses sufficient mathematical skills needed to complete schedules, forecasts and budgets.
* Ability to read, write, speak and understand the English language in order to complete reports, correspondence and communicate with guests and supervisors.
* Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.
* Ability to organize and prioritize work and meet deadlines.
* Ability to operate multi-line telephones to conduct Hotel business.
* Ability to comprehend and follow written and/ or verbal instructions from supervisors/ manager or above.
* Ability to maintain attendance in conformance with Hotel standards.
* Ability to maintain a neat, clean and well-groomed appearance.
* Ability to work with interruptions.
* PERIODIC JOB FUNCTIONS**:
* Assist at Front Desk, reservations and RV Park during peak demand periods and heavy arrival/departures periods.
* In addition to performance of essential functions, this position may be required to perform a combination of supportive functions to be determined by the supervisor based upon the particular needs of the Hotel.
* Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and/or other concerns of the Hotel and/or department.
* SAFETY REGULATIONS**:
* Provide a safe environment for customers and employees.
* Report emergencies to proper authorities.
* Report all suspicious persons or activities and hazardous conditions to supervisor, security, or safety personnel.
* Provide instruction and/or guidance for guest/employee safety in fire/emergency situations.
* Abide by all State, federal and corporate liquor regulations pertaining to alcoholic beverage service to minors and intoxicated guests.
* Abide by all State and corporate regulations pertaining to the presence of minors in gaming areas.
* Other duties as assigned within the scope of this job description_**.
* Location:
* GSR&C

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How To Become A Director Of Front Office

Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations. 

Education

Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.

Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.

At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.

Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.

Work Experience in a Related Occupation

Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.

Licenses, Certifications, and Registrations

Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.

Advancement

Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.

Important Qualities

Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.

Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.

Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.

Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.

Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.

Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.

Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.

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Director Of Front Office jobs

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Director Of Front Office Demographics

Gender

  • Male

    57.2%
  • Female

    40.7%
  • Unknown

    2.1%

Ethnicity

  • White

    76.3%
  • Hispanic or Latino

    11.3%
  • Asian

    9.2%
  • Unknown

    2.7%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    45.2%
  • Italian

    9.7%
  • German

    6.5%
  • Japanese

    6.5%
  • French

    6.5%
  • Chinese

    3.2%
  • Ukrainian

    3.2%
  • Hebrew

    3.2%
  • Cantonese

    3.2%
  • Gujarati

    3.2%
  • Hindi

    3.2%
  • Russian

    3.2%
  • Korean

    3.2%
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Director Of Front Office

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Real Director Of Front Office Salaries

Job Title Company Location Start Date Salary
Associate Director, Front Office Risk & Control Australia and New Zealand Banking Group Limited New York, NY Jan 08, 2016 $140,000
Regional Director of Front Office Hilton Worldwide, Inc. Addison, TX Aug 20, 2012 $85,000
Hotel Director of Front Office Sheraton Operating Corporation San Francisco, CA Aug 30, 2012 $82,000
Hotel Director of Front Office Sheraton Operating Corporation San Francisco, CA Dec 15, 2010 $80,000
Hotel Director of Front Office St. Regis Hotel, San Francisco San Francisco, CA Dec 15, 2010 $80,000
Director of Front Office The Peninsula Hotel New York, NY Apr 02, 2010 $79,560
Director of Front Office Allen Operating Company, LLC New York, NY Apr 14, 2014 $79,000
Director of Front Office TGA II, LLC New York, NY Aug 08, 2013 $77,259
Assistant Director, Front Office Hilton Worldwide, Inc. New York, NY Oct 01, 2013 $76,895
Director of Front Office Thompson Hotel Associates LLC New York, NY May 06, 2013 $75,000
Director of Front Office TGA II, LLC New York, NY Aug 08, 2011 $75,000
Director of Front Office Operations Plaza East Hotel LLC New York, NY Mar 31, 2011 $75,000
Director of Front Office Operations Plaza East Hotel LLC New York, NY May 01, 2011 $75,000
Hotel Director of Front Office FOH Hospitality, LLC Lahaina, HI May 11, 2015 $68,397
Assistant Director of Front Office Cps 1 Realty LP New York, NY Sep 01, 2012 $67,392
Assistant Director, Front Office Hilton Hotels Corporation New York, NY Oct 01, 2010 $65,000
Hotel Director of Front Office The St. Regis Resort, Aspen Aspen, CO Sep 29, 2010 $63,800
Director of Front Office Capital Ridge Hotel Austin, LP Austin, TX Jun 11, 2015 $62,500
Regional Director, Front Office Operations Hilton Worldwide, Inc. Addison, TX Aug 20, 2012 $62,000
Director Front Office Operations Hilton Worldwide-The Roosevelt Hotel New Orleans New Orleans, LA May 10, 2011 $62,000
Director Front Office Operations Hilton Worldwide, Inc. A/K/A Hilton Hotels New Orleans, LA May 10, 2011 $62,000
Director of Front Office Thompson Hotel Associates LLC New York, NY Sep 03, 2015 $60,711
Director of Front Office Cromwell Soho Operating LLC New York, NY Sep 24, 2015 $60,711
Director of Front Office Remington Costa Mesa Employers LLC Costa Mesa, CA Feb 27, 2014 $60,000
Director of Front Office Services Interstate Management Company, LLC Arlington, VA Jul 05, 2010 $60,000
Director of Front Office Kahla Hotel Investors LLC Urban Honolulu, HI Sep 17, 2013 $59,740
Director of Front Office Kahala Hotel Investors LLC Urban Honolulu, HI Sep 17, 2013 $59,740
Assistant Director of Front Office Operations Hilton Americas Houston Houston, TX Aug 17, 2009 $57,806

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Top Skills for A Director Of Front Office

FrontDeskAgentsRoomRevenueGuestSatisfactionScoresProceduresPBXOperatorsPayrollFrontOfficeOperationsOccupancyCustomerServiceFullServiceHotelSafetyNightAuditSuperviseRevenueManagementVIPHotelExecutiveCommitteeIncentiveProgramDailyOperationsLossGuestComplaints

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Top Director Of Front Office Skills

  1. Front Desk Agents
  2. Room Revenue
  3. Guest Satisfaction Scores
You can check out examples of real life uses of top skills on resumes here:
  • Direct supervision of 13 Front Desk Agents, 6 Guest Services Agents and one Group Reservationist.
  • Report all room revenue and labor explanations daily to the Regional Vice President of Columbia Sussex Corporation.
  • Worked with the hotel's management team on daily basis, with goal of increasing our guest satisfaction scores.
  • Assisted the Accounting department with collections of individual and group accounts, and adherence to tax exempt policies and procedures.
  • Handled accounts payable and payroll for a new sister store for the first year of Operation and trained new personnel.

Top Director Of Front Office Employers